Customer reviews for ekosport.co.uk

Customer reviews

• 4 / 5

  

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  Found some great snowboarding gear in the sale and it was delivered pretty swiftly to the UK even with free delivery

  Review of 30/04/2025, following an experience of 04/03/2025 by MALCOLM S.

  Answer by ekosport.co.uk

  

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  Hello Malcolm, Thank you for sharing your positive experience! We’re thrilled to hear you found great items at a good price and that your delivery arrived swiftly. Your feedback is valuable to us, and we strive to maintain this level of service for our customers. We hope you enjoy your new gear on the slopes! Best regards, The Ekosport Team

• 5 / 5

  

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  Great product and prompt delivery

  Review of 30/04/2025, following an experience of 10/03/2025 by CUSTOMER SUCCESS D.

  Answer by ekosport.co.uk

  

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  Hello! Thank you for your wonderful review! We’re thrilled to hear that you love the product and appreciate our prompt delivery service. Your feedback motivates us to continue providing the best for our customers. If you have any further thoughts to share, we’re always here to listen. Best regards, The Ekosport Team

• 1 / 5

  

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  AVOID AT ALL COSTS: BE WARNED! DO NOT USE I wish I had read all other reviews before I used this company. Would never use again. I paid over £550 for a pair of NORDICA Enforcer skis and Marker Griffin Bindings in January. The skis were defective and had a split in the side wall which opened up after 2 days of piste use - I promptly emailed ekosport.uk (thinking they were a uk based company) with photos of the split. They took over a week to confirm they should be sent back so I packed them up at my own cost of packaging and returned that day. It took them over 5 weeks to confirm they had received the returned skis - I constantly emailed them but they just blamed customs. It appears they pay for some reduced service on returned products meaning they sit in customs for weeks while they keep your money and you have no product! During this time I had to spend another £150 hiring skis. After over 6 weeks of returning (mid April) they informed me NORDICA confirmed the product was defective, however they had no replacement skis in stock. So get this - they now offer me a refund on the skis but not the bindings and said they will send them back to me! These were clearly bought as a package and are pretty useless to me on their own. They have the 2026 version of the ski in stock but will not replace with that one and want me to pay extra even though I have been without the skis for almost the entire season and will not use again to next January! I have spent hours trying to reason with them but they are very arrogant and have terrible customer service. AVOID LIKE THE PLAGUE. it’s a false economy to use them.

  Review of 30/04/2025, following an experience of 16/01/2025 by RUEBEN W.

  Answer by ekosport.co.uk

  

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  Dear Rueben, We have just read your review and were quite surprised by your comments, which we would like to clarify. As you may know, since Brexit, all parcels returned from the UK to France are subject to customs procedures. This is a mandatory process for every single parcel, without exception. To manage this efficiently, the parcels are grouped together before being forwarded to our facilities in France. Unfortunately, this process can sometimes take a few weeks, which we understand can be frustrating — but it is beyond our direct control. In the case of your after-sales service request, we followed the standard procedure: the returned product was received and then sent to the brand for inspection and assessment. After completing their expertise, the brand confirmed that there was indeed a defect with the skis. Based on this, we issued a full refund for the skis. However, the bindings were not identified as part of the issue and were used. As such, they were not included in the refund and will be sent back to you shortly. We understand that the overall timeline may have seemed long and perhaps unclear at certain points, but please rest assured that your case was handled according to the established procedures involving both customs and manufacturer evaluation. We genuinely value your feedback and are always working to improve our service, especially for our UK customers navigating post-Brexit logistics. Thank you for your understanding, and should you have any further questions, our team remains at your disposal. Best regards Ekosport

  Answer by Rueben W

  

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  My review is 100% factual and I will be placing it on every review site possible so people are aware of your practises and that your customer service has been atrocious and my overall experience terrible. It's not my fault you sent me defective skis and now I am over £300 out of pocket having to hire skis and now with a pair of useless bindings that cost me over £120. Most companies would offer you the latest version of the product available as a warranty replacement, especially given the skis were used for a few days! (I will also be contacting NORDICA about this)

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• 1 / 5

  

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  Have never received my goods (Skis) despite charging me nearly £500

  Review of 21/04/2025, following an experience of 20/02/2025 by JULIAN R.

• 5 / 5

  

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  Great price on end of season skis. Clear and transparent on UK duties and VAT. Quick delivery and well packaged.

  Review of 21/04/2025, following an experience of 25/03/2025 by RYAN W.

  Answer by ekosport.co.uk

  

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  Hello Ryan, Thank you so much for your wonderful review! We are thrilled to hear you found great prices on our end of season skis and appreciated our clarity regarding UK duties and VAT. It is fantastic to know that the delivery met your expectations and the packaging was to your satisfaction. Your feedback is invaluable to us, and we look forward to serving you again! Best regards, The Ekosport Team

• 5 / 5

  

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  I ordered a set of skis with bindings. Great price, fast delivery. Would highly recommend

  Review of 21/04/2025, following an experience of 03/04/2025 by SARAH-LOUISE B.

  Answer by ekosport.co.uk

  

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  Hello Sarah-Louise, Thank you so much for your wonderful review! We’re thrilled to hear you loved your skis and found our prices and delivery speed to your satisfaction. Your recommendation means a lot to us, and we appreciate your support. Wishing you an amazing time on the slopes! Best wishes, The Ekosport Team

• 4 / 5

  

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  On the whole a positive expert. The buying process was straightforward. My only negative is that it wasn't fully explained/clear when goods would be or had been despatched. I don't mind it taking a week or so to arrive but improved communication would be appreciated.

  Review of 21/04/2025, following an experience of 24/03/2025 by RODGER H.

  Answer by ekosport.co.uk

  

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  Hello Rodger, Thank you for your positive feedback and for taking the time to share your experience with us. We’re glad to hear that you found the buying process straightforward. We apologize for any confusion regarding the dispatch of your goods, and we appreciate your suggestion for improved communication. Your insights are valuable to us as we continuously strive to enhance our service. Kind regards, EKOSPORT

• 5 / 5

  

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  Good

  Review of 21/04/2025, following an experience of 03/03/2025 by BENNY C.

  Answer by ekosport.co.uk

  

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  Hello Benny! Thank you so much for your positive feedback and for taking the time to rate us 5/5. We’re happy to know that you had a great experience with ekosport.co.uk! Your support means a lot to us. If there’s anything specific you’d like to share or any way we can enhance your experience further, please don’t hesitate to let us know. Best regards, The Ekosport Team.

• 5 / 5

  

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  Excellent

  Review of 21/04/2025, following an experience of 03/03/2025 by DAVID D.

  Answer by ekosport.co.uk

  

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  Hello David! Thank you for your fantastic review and for taking the time to share your experience with us. We are delighted to hear that you found our service excellent! Your feedback inspires us to continue delivering top-notch products and support. If there is anything more we can do to enhance your experience, please let us know! Warm regards, EKOSPORT TEAM

• 5 / 5

  

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  Love the shoes thanks

  Review of 12/04/2025, following an experience of 19/03/2025 by JAMES M.

  Answer by ekosport.co.uk

  

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  Hello James! Thank you so much for your positive feedback. We are pleased to know that you love the item! Your satisfaction is our priority, and we look forward to serving you again. Wishing you many happy adventures in your new footwear! Best, the Ekosport Team.

• 4 / 5

  

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  Product was exactly as described, really good price. Product actually took two weeks to get to us (not the 4-5 days) as they ship from France so definitely order from these guys ahead of time. Customer support were really good about reassuring me and communicated well (within 2 hours) when I had concerns about the parcel.

  Review of 12/04/2025, following an experience of 24/03/2025 by NATALIE H.

  Answer by ekosport.co.uk

  

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  Hello Natalie, Thank you for taking the time to share your experience with us! We are glad to hear that you were pleased with the product and pricing. We appreciate your understanding regarding the shipping time and will work to make this clearer for future customers. It is great to know our customer support team could assist you promptly. Your feedback is invaluable as we strive to enhance our services. Best regards, The Ekosport Team

• 4 / 5

  

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  The service, in general, is very good. My only negative is the delivery; it took longer than expected, and the 4-5 days stated on the website are really only a guideline. With my order, there was a long delay for dispatch to the courier, which meant it took 8 days, which still isn't long, but it just meant I didn't get my skis in time for the holiday. Customer service replied quickly but couldn't help at all.

  Review of 12/04/2025, following an experience of 17/03/2025 by ANDREW S.

  Answer by ekosport.co.uk

  

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  Hello Andrew, Thank you for your kind words about our service, We truly appreciate your feedback! We're sorry to hear about the delay in your delivery, and we understand how important it is to receive your items on time, especially before a holiday. Your comments will help us improve our processes to better serve our customers in the future. Kind regards, The Ekosport Team

• 5 / 5

  

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  The skis and bindings were really good value and they arrived quickly with bindings set up well.

  Review of 12/04/2025, following an experience of 18/03/2025 by ALASTAIR T.

  Answer by ekosport.co.uk

  

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  Hello Alastair! Thank you for taking the time to leave such a positive review. We're thrilled to hear that you found our skis and bindings to be great value and that they arrived quickly with everything set up to your satisfaction. Your feedback motivates us to continue providing quality products and service. We appreciate your support! Best wishes, EKOSPORT TEAM

• 5 / 5

  

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  I must have looked past the ekosport thumbnail on Google Shopping four times before I finally clicked on and checked it out. I'm glad I ignored my instinct of "if it's too good to be true, it's probably not true". The price was ~£100 cheaper than most competitors, even when shipping was taken into account. A slick, well designed website with the item that I wanted at a highly discounted price. Good delivery time and the item was spot on.

  Review of 12/04/2025, following an experience of 20/03/2025 by BIL K.

  Answer by ekosport.co.uk

  

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  Hello Bil, Thank you for taking the time to share your experience with us! We are extremely happy to hear that you decided to check out ekosport.co.uk and found exactly what you were looking for at such a significant savings. We take pride in our website design and delivery service, and it's rewarding to know we met your expectations. Your feedback is invaluable to us, and we look forward to serving you again in the future. Kind regards, The Ekosport Team

• 5 / 5

  

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  Trousers arrived quickly and exactly what I was after. Struggled finding them available in my size at any UK resellers. Was sceptical because of other reviews, but glad I took the plunge and ordered them. Very pleased!

  Review of 12/04/2025, following an experience of 18/03/2025 by ADAM C.

  Answer by ekosport.co.uk

  

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  Hello Adam! Thank you so much for your review. We're thrilled to hear that your trousers arrived promptly and fit your needs perfectly, especially considering the challenge of finding your size. It means a lot to us that you took the chance and are pleased with your purchase. We appreciate your feedback and look forward to serving you again! Warm regards, EKOSPORT

• 5 / 5

  

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  Great service and value

  Review of 12/04/2025, following an experience of 20/03/2025 by TOBY O.

  Answer by ekosport.co.uk

  

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  Hello Toby! Thank you so much for your wonderful review. We're thrilled to hear that you had a great experience with our service and found value in our offerings. Your support means a lot to us, and we look forward to continuing to serve you with excellence. Best regards, The Ekosport Team.

• 5 / 5

  

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  Great variety of ski gear at good prices and super customer service.

  Review of 12/04/2025, following an experience of 18/02/2025 by MARY B.

  Answer by ekosport.co.uk

  

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  Hello Mary! Thank you so much for your wonderful comment. We’re pleased to know that you enjoyed our variety of ski gear and found our prices appealing. It’s always our goal to provide exceptional customer service, and your kind words encourage us to keep improving. We appreciate your support and look forward to serving you again! Best wishes from the ekosport team.

• 5 / 5

  

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  Exactly what I ordered, very pleased with the product and delivered punctually. Thank you!

  Review of 12/04/2025, following an experience of 26/03/2025 by HB HOLIDAY LETTINGS I.

  Answer by ekosport.co.uk

  

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  Hello, Thank you for sharing your positive experience with us! We are glad to know that your order arrived promptly, and you are pleased with the product. Your satisfaction is our priority, and your kind words inspire us to keep delivering exceptional service. Yours faithfully, Ekosport Team

• 5 / 5

  

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  Nothing wrong with the vendor or the KV poles all good. They were well packaged and arrived in pristine condition. Having used EU sellers many times the postage costs that now apply are stiff to say the least. Without the discount from the seller on the poles that covered the shipping i would have had second thoughts.

  Review of 12/04/2025, following an experience of 25/03/2025 by GUY G.

  Answer by ekosport.co.uk

  

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  Hello and thank you for your kind words! We are pleased to hear that your order arrived in perfect condition and that you were pleased with our packaging. We understand that shipping costs can be a concern, and we appreciate your feedback on this matter. Your satisfaction is our priority, and we're grateful for your support. Best wishes, Ekosport

• 5 / 5

  

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  item arrived on time and matched the description on the website

  Review of 12/04/2025, following an experience of 17/03/2025 by MATTHEW S.

• 5 / 5

  

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  Easy to navigate

  Review of 12/04/2025, following an experience of 20/02/2025 by LAURA M. *

  *Pseudonymized data at the request of the author

  Answer by ekosport.co.uk

  

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  Hello, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our website easy to navigate. Your feedback is invaluable as we strive to enhance our customers' experiences. We appreciate your support! Best regards, EKOSPORT

• 5 / 5

  

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  Great price. Excellent fast delivery to Northern Ireland. Ski boots arrives after 4 days.

  Review of 12/04/2025, following an experience of 18/03/2025 by ANDREW R.

  Answer by ekosport.co.uk

  

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  Hello Andrew! Thank you so much for your fantastic review! We are glad to hear that you found our prices great and that your ski boots arrived quickly in Northern Ireland. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. We appreciate your feedback and look forward to serving you again! Warm regards, EKOSORT

• 5 / 5

  

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  Great

  Review of 12/04/2025, following an experience of 17/02/2025 by ALEXANDER K.

  Answer by ekosport.co.uk

  

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  Hello, and thank you for your wonderful review! We're thrilled to hear that you had a great experience with us. Your support means a lot, and it motivates us to keep providing the best for our customers. If you have any further feedback or suggestions, we’re always here to listen. Best regards, The Ekosport Team

• 5 / 5

  

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  Good product, great price, fast enough shipping France to NI. Could do better with communication of package being sent but it did arrive safe and sound. Would buy from this store again

  Review of 28/03/2025, following an experience of 17/03/2025 by COLM M.

  Answer by ekosport.co.uk

  

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  HelloColm, Thank you for your wonderful feedback! We’re very pleased to know that you enjoyed our product and found great value in our pricing and shipping. We truly appreciate your insight regarding communication and will strive to improve in that area. We look forward to serving you again in the future! Best regards, EKOSPORT

• 5 / 5

  

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  Great Prices, Good shipping time. No issues

  Review of 27/03/2025, following an experience of 07/03/2025 by TONY A.

  Answer by ekosport.co.uk

  

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  Hello Tony! Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our great prices and experienced good shipping times. Your satisfaction is our top priority, and we truly appreciate your positive feedback. Best regards, The Ekosport Team

• 5 / 5

  

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  Straight forward and quick delivery. Thanks

  Review of 27/03/2025, following an experience of 10/03/2025 by ANDREEA C.

  Answer by ekosport.co.uk

  

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  Hello Andreea! Thank you for taking the time to leave such a positive review. We're pleased to hear that you enjoyed a straightforward and quick delivery experience. Your satisfaction is our top priority, and we appreciate your support. Wishing you many great adventures with your purchase! Best regards, The ekosport Team.

• 4 / 5

  

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  They had the skis and bindings I wanted at a good price. Their communication about delivery could have been better but that's was the only problem.

  Review of 27/03/2025, following an experience of 26/02/2025 by PETER H.

  Answer by ekosport.co.uk

  

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  HelloPeter, Thank you for taking the time to share your feedback. We're thrilled to hear that you found the skis and bindings you wanted at a great price! We appreciate your constructive comments regarding our communication on delivery, and we'll certainly take this on board to improve our service. Your insights help us serve you better in the future. Best regards, The Ekosport Team

• 5 / 5

  

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  Wide variety of goods on the site and very reasonably priced. Top brand names too. Ordered 2 different sizes as I am between sizes so knew I was going to have to pay to send it back. They seem to charge £14.99 which is pricey for a lightweight pair of trousers but the returns process was very easy.

  Review of 27/03/2025, following an experience of 07/03/2025 by MIKE J. *

  *Pseudonymized data at the request of the author

  Answer by ekosport.co.uk

  

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  Hello and thank you for your wonderful review! We're thrilled to hear that you appreciate our wide range of products and competitive pricing. We understand that return shipping can be a concern, and we’re glad our returns process met your expectations. Your feedback is invaluable to us as we continually strive to improve our services. Thank you for choosing ekosport.co.uk! Kind regards, Ekosport Team

• 5 / 5

  

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  All good

  Review of 27/03/2025, following an experience of 10/03/2025 by JONATHAN R.

  Answer by ekosport.co.uk

  

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  Hello Jonathan! Thank you so much for your fantastic review. We’re thrilled to hear that you had a great experience with us! Your satisfaction is what we strive for, and it means a lot to our team. We look forward to serving you again in the future! Best regards. EKOSPORT

• 5 / 5

  

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  Very quick and responsive - and a great price!

  Review of 27/03/2025, following an experience of 03/03/2025 by PAUL D.

  Answer by ekosport.co.uk

  

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  Hello, and thank you for taking the time to leave us such a wonderful comment! We're happy to know that you found our service quick and responsive, and that you enjoyed our competitive pricing. Your satisfaction means a lot to us, and we appreciate your support. We look forward to serving you again soon! Warm regards, EKOSPORT

• 5 / 5

  

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  Great price, arrived very quick highly recommend

  Review of 27/03/2025, following an experience of 10/03/2025 by PAULINE M. *

  *Pseudonymized data at the request of the author

  Answer by ekosport.co.uk

  

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  Hello and thank you so much for your wonderful feedback! We're happy to see that you found our prices great and that your order arrived quickly. Your recommendation means a lot to us and motivates our team to keep delivering excellent service. It is always a pleasure to serve you, see you soon for new adventures. Kind regards, The Ekosport Team

• 1 / 5

  

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  It takes 10 days to get an order then you take 4+ weeks to give a refund. Frankly you need to get better. Customers will choose other providers with faster delivery times and faster refunds if the product is not right for them as did I.

  Review of 27/03/2025, following an experience of 30/01/2025 by ASHLEY T. *

  *Pseudonymized data at the request of the author

  Answer by ekosport.co.uk

  

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  Hello, and thank you for taking the time to share your experience. We sincerely apologize for the delays you encountered with both delivery and refunds. Your feedback is invaluable to us and highlights areas where we can improve our service. We are committed to enhancing our processes to better meet our customers' expectations in the future. Thank you for your understanding. Best regards, The Ekosport Team

• 5 / 5

  

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  Very happy with my purchase, acics running shoes were exactly as described .

  Review of 27/03/2025, following an experience of 03/02/2025 by GILLIAN R.

  Answer by ekosport.co.uk

  

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  Hello Gillian, Thank you so much for your wonderful review! We're pleased to hear that you are very happy with your purchase and that the product met your expectations. Your satisfaction is our top priority, and we appreciate your support. Kind regards, The ekosport Team

• 5 / 5

  

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  Great site thank u

  Review of 27/03/2025, following an experience of 04/02/2025 by TIM B.

  Answer by ekosport.co.uk

  

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  Hello Tim! Thank you so much for your kind words and positive feedback. We’re thrilled to hear that you had a great experience on our site. Your support means a lot to us, and we look forward to serving you again soon! Best wishes, The Ekosport Team.

• 5 / 5

  

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  Very quick ans efficient

  Review of 27/03/2025, following an experience of 04/02/2025 by IAN C.

  Answer by ekosport.co.uk

  

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  Hello Ian, Thank you so much for your kind words! We're pleased to know that you found our service quick and efficient. Your feedback means a lot to us as we strive to provide the best experience possible. Should you have any further thoughts or suggestions, we’re always here to listen. Warm regards, EKOSPORT

• 5 / 5

  

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  Brilliant

  Review of 27/03/2025, following an experience of 13/02/2025 by ROBERT B.

  Answer by ekosport.co.uk

  

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  Hello Robert! Thank you so much for your fantastic review! We truly appreciate your kind words and are thrilled to hear you had a brilliant experience with us. Your feedback motivates our team to continue striving for excellence. If there's anything more we can do to enhance your future visits, please let us know. Warm regards, EKOSPORT

• 5 / 5

  

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  Competitive prices and great service

  Review of 27/03/2025, following an experience of 13/02/2025 by STEPHANIE E.

  Answer by ekosport.co.uk

  

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  Hello, and thank you for your wonderful review! We’re happy to hear that you found our prices competitive and enjoyed our service. Your satisfaction is our top priority, and your feedback motivates us to continue striving for excellence. We truly appreciate your support! Best regards, The Ekosport Team

• 1 / 5

  

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  Terrible service. I have returned a large order over 4 weeks ago and have still not received a refund. I have contacted them multiple times and keep being told they need to process it but are refusing to process it. I am waiting one more week then I will be taking legal action. The website is also terrible to navigate.

  Review of 24/03/2025, following an experience of 24/01/2025 by KATY A.

  Answer by ekosport.co.uk

  

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  Dear Katy, Indeed, refunds for returns from the UK take longer due to the fact that parcels must go through a customs sorting center for inspection. This is not a decision made by Ekosport — we are affected by this process just as much as our customers are. Once the goods were inspected and cleared, your refund for the return was issued. Best regards, Ekosport

• 5 / 5

  

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  Very pleased, great prices

  Review of 24/03/2025, following an experience of 29/01/2025 by RICH T.

  Answer by ekosport.co.uk

  

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  Hello Rich ! Thank you so much for your wonderful review. We are overjoyed to know that you are very pleased with our prices. Your support means a lot to us, and we’re glad to have you as a valued customer. If there's anything more we can do to enhance your experience, please let us know. Warm regards!

• 5 / 5

  

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  This is my 5th or 6 order from ekosprt , and te service is also excellent

  Review of 16/03/2025, following an experience of 26/02/2025 by PAUL B.

  Answer by ekosport.co.uk

  

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  Hello Paul, Thank you so much for your amazing feedback! We’re thrilled to hear that you’ve had such a positive experience with us on your multiple orders. Your continued support means the world to us. We look forward to serving you again soon! Best regards, The Ekosport Team

• 5 / 5

  

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  Good

  Review of 16/03/2025, following an experience of 24/02/2025 by DANIEL S.

  Answer by ekosport.co.uk

  

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  Hello! Thank you for your positive feedback and for taking the time to rate us 5/5. We truly appreciate your support and are delighted to hear that you had a good experience with us. Your satisfaction is important to us, and we look forward to serving you again in the future! Warm regards, The ekosport.co.uk Team

• 5 / 5

  

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  Great product and service

  Review of 16/03/2025, following an experience of 20/01/2025 by VYACHESLAV E.

  Answer by ekosport.co.uk

  

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  Hello Vyacheslav, We thank you for your wonderful review! We're thrilled to hear that you found our product and service to be great. Your satisfaction means a lot to us, and we appreciate your support. If you have any further feedback or questions, we're always here to help! Kind regards, The Ekosport Team

• 5 / 5

  

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  Very good product and delivery went well. Good price.

  Review of 16/03/2025, following an experience of 20/01/2025 by HELEN B.

  Answer by ekosport.co.uk

  

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  Hello Thank you for your wonderful comment! We are grateful to hear that you enjoyed our product and were pleased with the timely delivery at a good price. Your feedback means a lot to us and motivates our team to keep delivering high-quality experiences. We appreciate your support and hope to serve you again soon! Best regards, The ekosport.co.uk Team

• 1 / 5

  

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  Customer Service is virtually non existent. Questions are by completing a form which triggers an automatic response. The only time I got a response when I selected 'I haven't received my order' from this site.

  Review of 16/03/2025, following an experience of 04/02/2025 by LOIS L.

  Answer by ekosport.co.uk

  

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  Dear Lois, We’ve just read your review and wanted to clarify the situation. It’s true that there was a delivery issue with your parcel. However, please note that Ekosport responded to all your messages, starting as early as February 14th. Once the carrier's investigation was completed, a full refund for your order was issued. Kind regards, Ekosport

• 5 / 5

  

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  Ordered skis with mounted bindings at a great price on Thursday evening - they arrived in UK in perfect condition on Tuesday morning!

  Review of 16/03/2025, following an experience of 21/02/2025 by DAVID J.

  Answer by ekosport.co.uk

  

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  Hello! Thank you for your wonderful review! We are pleased to hear that you received your skis with mounted bindings quickly and in perfect condition. It’s always our aim to provide great products at competitive prices while ensuring a smooth delivery process. Your feedback means a lot to us and inspires our team to keep up the good work! Best wishes, EKOSPORT TEAM

• 5 / 5

  

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  Hadn't used before, but they had stock of an item I was searching all over for. Very pleased.

  Review of 16/03/2025, following an experience of 20/01/2025 by GILLIAN M. T.

  Answer by ekosport.co.uk

  

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  Hello Gillian! Thank you for taking the time to share your experience with us. We are elated to see your satisfaction with the item you were searching for and that you are pleased with your purchase. Your satisfaction is important to us, and we appreciate your support. We look forward to serving you again in the future! Best regards, The Ekosport Team

• 5 / 5

  

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  Simply great service. Holding off on delivery until I could confirm details and quality of packaging for delivery was excellent. Quality of product as expected.

  Review of 16/03/2025, following an experience of 11/02/2025 by STEPHEN F.

  Answer by ekosport.co.uk

  

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  Hello! Thank you so much for your wonderful review. We are delighted to hear that you appreciated our service and the care we take in packaging. It's great to know that the product met your expectations. Your feedback truly motivates us to continue providing the best experience possible! Kind regards, Ekosport

• 5 / 5

  

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  Good choice of products at a fair price.

  Review of 16/03/2025, following an experience of 24/02/2025 by MARK S.

  Answer by ekosport.co.uk

  

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  Hello Mark , Thank you for your kind words! We’re thrilled to hear that you appreciate our range of products and find our prices fair. Your feedback motivates us to continue providing quality service and products. If you have any further thoughts or suggestions, we’d liketo hear them. Best regards, The Ekosport Team

• 5 / 5

  

  Edit Flag

  I had a query about the size of mitt that I needed and this was answered promptly by your customer service

  Review of 16/03/2025, following an experience of 18/02/2025 by MAUREEN H.

  Answer by ekosport.co.uk

  

  Flag

  Hello there! Thank you so much for your positive feedback. We are overjoyed to read that our customer service team was able to assist you promptly with your query about mitt sizes. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. Wishing you all the best! Warm regards, EKOSPORT

• 5 / 5

  

  Edit Flag

  Great product and decent price.

  Review of 16/03/2025, following an experience of 21/01/2025 by KARNA G.

  Answer by ekosport.co.uk

  

  Flag

  Hello Karna! Thank you for taking the time to share your positive experience with us. We are pleased to hear that you appreciate the product and found it to be a great value. Your feedback is truly appreciated and motivates us to continue providing excellent products for our customers. Yours faithfully, EKOSPORT

• 5 / 5

  

  Edit Flag

  An amazing product. Very delighted to it’s the purchase.

  Review of 11/03/2025, following an experience of 19/02/2025 by COLIN M.

  Answer by ekosport.co.uk

  

  Flag

  Hello, Thank you so much for your wonderful review! We are happy to know that you’re delighted with your purchase. Your satisfaction is our top priority, and we appreciate your support. If you have any further feedback or questions, please know that we're here to help. Kind regards, The Ekosport Team

• 5 / 5

  

  Edit Flag

  All good, everything went well. No problems at all.

  Review of 11/03/2025, following an experience of 18/02/2025 by CHRIS M.

  Answer by ekosport.co.uk

  

  Flag

  Hello Chris, Thank you so much for your feedback! We are pleased to learn that everything went smoothly, and you had a positive experience with us. Your satisfaction is our priority, and it’s great to know we met your expectations. We look forward to serving you again in the future! Best regards, EKOSPORT TEAM

• 3 / 5

  

  Edit Flag

  The website was easy to use, however they still haven't replied to my emails about my missing product, like so many other people.

  Review of 11/03/2025, following an experience of 14/02/2025 by LEWIS A.

  Answer by ekosport.co.uk

  

  Flag

  Dear Lewis, We have just read your review. It is true that there was an issue with the delivery of your parcel, but please note that Ekosport responded to all your emails, and once the investigation was completed, you received a full refund for your order. Best regards, Ekosport

• 5 / 5

  

  Edit Flag

  Very easy to use. Very good and easy layout.

  Review of 11/03/2025, following an experience of 14/02/2025 by KAI R.

  Answer by ekosport.co.uk

  

  Flag

  Hello Kai, Thank you so much for your wonderful feedback! We're delighted to hear that you find our platform easy to use and appreciate the layout. Your satisfaction is important to us and motivates our team to keep improving. We look forward to serving you again in the future! Yours faithfully, EKOPORT TEAM

• 5 / 5

  

  Edit Flag

  Great!! Ordered a snowboard for delivery in the UK, arrived within specified time (5 working days), good price compared to other sites, no customs/additional charge to paid (included in the price). Evri was quiet for a few days on “we are awaiting package” and suddenly they had it and delivered it.

  Review of 11/03/2025, following an experience of 18/02/2025 by MARCO G.

  Answer by ekosport.co.uk

  

  Flag

  Hello Marco, Thank you so much for your wonderful review! We are overjoyed to read that your snowboard arrived within the specified time and that you found our pricing competitive—your satisfaction means a lot to us. We appreciate your patience with the delivery updates and are glad the carrier ultimately delivered your package. Your feedback helps us continue providing great service to our customers. Best regards, Ekosport Team

• 5 / 5

  

  Edit Flag

  Excellent service and good prices

  Review of 11/03/2025, following an experience of 18/02/2025 by JANE S.

  Answer by ekosport.co.uk

  

  Flag

  Hello Jane, Thank you for taking the time to share your positive feedback! We are glad to know that you found our service excellent and our prices competitive. Your satisfaction is our priority, and it's encouraging to know we're meeting your expectations. We look forward to serving you again in the future! Kind regards, EKOSPORT TEAM

• 5 / 5

  

  Edit Flag

  Took 10 days to get (the dispatch the items from the French Alps) to the UK but it was worthy: brand-new high quality K2 Ski Boots at the cheapest deal I could find. Will use it again.

  Review of 11/03/2025, following an experience of 13/02/2025 by NATHALIE R.

  Answer by ekosport.co.uk

  

  Flag

  Hello Nathalie! Thank you for your thoughtful review and kind words about the product. We appreciate your patience with the delivery time And are delighted to hear that you found such a fantastic deal. Your feedback is invaluable to us, and we look forward to serving you again in the future. Warm regards, EKOSPORT TEAM

• 5 / 5

  

  Edit Flag

  Excellent ski boots at a great price with quick delivery

  Review of 11/03/2025, following an experience of 17/01/2025 by NICK S.

  Answer by ekosport.co.uk

  

  Flag

  Hello and thank you for your feedback! We're thrilled to hear that you found our ski boots to be excellent and at a great price, and that you appreciated the quick delivery. Your satisfaction means a lot to us, and we hope you enjoy your new boots on the slopes. Warm regards, the ekosport.co.uk team.

• 5 / 5

  

  Edit Flag

  Excellent product and fast delivery.

  Review of 11/03/2025, following an experience of 17/02/2025 by NATALIA K.

  Answer by ekosport.co.uk

  

  Flag

  Hello Natalia Thank you for your comment and stars! We are pleased to learn that you are satisfied with the product and that the delivery met your expectations. Your satisfaction is our top priority, and your feedback inspires us to keep delivering top-notch service. We appreciate your support! Best regards, The Ekosport Team

• 1 / 5

  

  Edit Flag

  The skis were meant to be delivered on the Tuesday. They weren't. We went on holiday the following Saturday, and have had to hire skis, costing us 160 euros. I tried to contact both Ekosport and the courier several times, but received no response from either party. This is the worst customer service I have experienced in my entire life.

  Review of 10/03/2025, following an experience of 13/02/2025 by SAMUEL R.

  Answer by ekosport.co.uk

  

  Flag

  Hello, Indeed, the delivery of your order took longer than the estimated timeframe provided by EVRI. However, as stated in our shipping terms, the delivery timeframe is only an estimate and not a guaranteed delivery date. Unfortunately, delays with the carrier can sometimes occur, which is beyond our control. We would also like to emphasize that we have responded to all of your emails and have done our best to assist you throughout the process. We understand that waiting longer than expected for your order can be frustrating, and we sincerely apologize for any inconvenience this may have caused. Kind Regards, Ekosport

• 5 / 5

  

  Edit Flag

  Excellent

  Review of 10/03/2025, following an experience of 14/01/2025 by EVELINA A.

  Answer by ekosport.co.uk

  

  Flag

  Hello Evelina! Thank you for taking the time to share your positive experience with us. We truly appreciate your kind words and are delighted to hear that you are satisfied with our service. Your feedback inspires us to continue delivering excellence. Wishing you all the best on your future adventures! Best regards, EKOSPORT

• 1 / 5

  

  Edit Flag

  Terrible customer service. Left me worrying I had been scammed as they would not reply to my emails. My order finally arrived 10 days after ordering (paid for 48hr courier). I would not recommend.

  Review of 10/03/2025, following an experience of 14/01/2025 by ADAM P.

  Answer by ekosport.co.uk

  

  Flag

  Dear Adam, We have carefully read your review and are quite surprised by your comments. We want to clarify that we have responded to all of your emails. Please keep in mind that the customer service team at Ekosport does not operate on weekends, which means our response may not have been immediate, and we apologize for any delays caused by this. We strive to address all inquiries as quickly as possible, but this may take longer during non-working days. Your order, placed on January 13th, was delivered on January 21st, which is within the typical delivery timeframe. However, it’s important to note that the 4-5 day delivery window provided by EVRI is only an estimate and is not guaranteed, as stated in our terms and conditions. Unfortunately, we do not offer express delivery options for the UK. We sincerely apologize for any confusion and any inconvenience this may have caused. Best regards, Ekosport

• 5 / 5

  

  Edit Flag

  Prompt delivery, no extra charges

  Review of 07/03/2025, following an experience of 11/02/2025 by STEPHEN A.

  Answer by ekosport.co.uk

  

  Flag

  Hello Stephen! Thank you for your wonderful review! We're thrilled to hear that you experienced prompt delivery with no extra charges. Your feedback truly brightens our day and reinforces our commitment to providing a seamless shopping experience. We appreciate your support and look forward to serving you again in the future! Best regards, The Ekosport Team

• 4 / 5

  

  Edit Flag

  Ordering from the UK things take a wee bit longer to arrive than what I am used too 10 days or so compared to the usual 2-3 days, no big deal really. Item was exactly what I expected and packed well 👌

  Review of 07/03/2025, following an experience of 12/02/2025 by COLIN F.

  Answer by ekosport.co.uk

  

  Flag

  Hello Colin! Thank you for sharing your experience with us. We understand that shipping times can be a little longer from the UK, and we appreciate your patience. We're delighted to hear that your item met your expectations and was well-packed. Your feedback helps us improve, and we truly value your support. Best wishes, Ekosport Team.

• 5 / 5

  

  Edit Flag

  Professional

  Review of 07/03/2025, following an experience of 11/02/2025 by KORAB L.

  Answer by ekosport.co.uk

  

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  Hello Korab! Thank you so much for your wonderful review and for highlighting our professionalism. We're extremely pleased to know about your positive experience, as it truly reflects our commitment to customer satisfaction. Your feedback inspires us to maintain high standards in our service. We appreciate your support! Kind regards, EKOSPORT TEAM

• 1 / 5

  

  Edit Flag

  I ordered some boots 7 weeks ago. They took the first payment. My order has been lost and now they’re out of my size in those boots. Terrible customer service aswell

  Review of 07/03/2025, following an experience of 13/01/2025 by DAVID H.

  Answer by ekosport.co.uk

  

  Flag

  Hello, Indeed, there was an issue with the delivery of your parcel, which was entirely beyond our control. We sincerely apologize for the inconvenience caused. Unfortunately, the size of the shoes you ordered is no longer available in our stock, nor is it available from our supplier. Given this situation, and to ensure you receive a resolution as quickly as possible, we have processed a full refund for your order. We understand that this may not be the outcome you had hoped for, but we appreciate your understanding and remain at your disposal should you have any further questions. Best regards, Ekosport

• 5 / 5

  

  Edit Flag

  Easy process to order with quick delivery. A good experience

  Review of 06/03/2025, following an experience of 10/01/2025 by DUNCAN B.

  Answer by ekosport.co.uk

  

  Flag

  Hello Duncan! Thank you for your wonderful feedback! We're thrilled to hear that you found our ordering process easy and enjoyed our quick delivery. Your positive experience means a lot to us, and we strive to maintain these standards for all our customers. Warm regards, EKOSPORT

• 1 / 5

  

  Edit Flag

  Not good. They are not touchable. No telephone, no email reply and no customer service.

  Review of 06/03/2025, following an experience of 10/01/2025 by WEILIN P.

  Answer by ekosport.co.uk

  

  Flag

  Hello, We just saw your review and are surprised. We have responded to your emails, and a phone number is listed on our website. You simply need to click on "Customer Service," and the number will appear. Kind regards, Ekosport

  Answer by Weilin P

  

  Flag

  My feedback is based on my actual purchase experience and I’m also surprised that in this age I cannot find a website without useful after purchase service. I’m not be able to find any phone number in either website or email unfortunately. I do find “customer service “ function is website but unfortunately again it doesn’t work after multiple attempts. The email address is also invalid which makes me feel like I have no route to contact you. What a sarcasm is that the only valid email address I found for Ekosport is the one who sends marketing emails, but of course I don’t believe they are the right team to contact in terms of return issue.

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  Ordered a Jones Mind Expander Twin snowboard during a discount period which made it significantly cheaper than any other retailer and I've not seen it cheaper since. Took 6 days from my order date to arrive at my door step.

  Review of 06/03/2025, following an experience of 10/01/2025 by ANDREW B.

  Answer by ekosport.co.uk

  

  Flag

  Hello Andrew, Thank you for sharing your positive experience with us! We're happy to hear you found the Jones Mind Expander Twin snowboard at such a great price and that it arrived promptly. Your feedback motivates us to continue providing quality products and service. We appreciate your support and look forward to serving you again! Kind regards, The Ekosport Team

• 3 / 5

  

  Edit Flag

  Still not handed to Evri

  Review of 05/03/2025, following an experience of 03/02/2025 by JOHN D.

  Answer by ekosport.co.uk

  

  Flag

  Hello You should know that since Brexit, return parcels must go through the customs sorting center for verification before they arrive at Ekosport in France. This explains the delay in the refund process. We are currently looking for a faster solution. Best regards, Ekosport

• 5 / 5

  

  Edit Flag

  Great prices. Fast delivery. No issues.

  Review of 05/03/2025, following an experience of 07/02/2025 by STEFAN R.

  Answer by ekosport.co.uk

  

  Flag

  Hello Stefan, Thank you so much for your kind words! We're pleased to hear that you found our prices great and enjoyed the fast delivery. Your positive experience means a lot to us, and we strive to maintain this level of service for all our customers. Best regards, Ekosport Team

• 1 / 5

  

  Edit Flag

  I ordered this item before Xmas for my Sons Birthdsy i got the message from Evri to say it was on the way and a time slot. That time slot got adjusted again on New Years Eve and still it never turned up. I heard nothing from Ekosport or Evri, I had to chase and chase this up. Finally I got a message from Ekosport to send I won’t accept the package. It finally arrived the box was reopen and the package the tent was in was ripped. It’s the effort it took to get the package it’s so ooor.

  Review of 04/03/2025, following an experience of 07/02/2025 by GAVIN L.

  Answer by ekosport.co.uk

  

  Flag

  Hello, We sincerely apologize for the delay in the delivery of your parcel. We understand how frustrating this situation must be for you. However, unfortunately, we were unable to assess the condition of the package as we did not receive any photos of the box or the product you received. Without these images, it is difficult for us to properly investigate and intervene in the matter. Best regards, Ekosport

• 1 / 5

  

  Edit Flag

  Product not arrived

  Review of 01/03/2025, following an experience of 04/02/2025 by HENRY B.

  Answer by ekosport.co.uk

  

  Flag

  Hello, We sincerely apologize for the inconvenience caused by the issue with your parcel. We understand how frustrating this must have been for you. Unfortunately, when a parcel is not delivered or is lost, there is a standard procedure that must be followed to ensure everything is thoroughly investigated. This process can sometimes take longer than anticipated. Please rest assured that we were in regular contact with the carrier and did everything we could to help resolve the situation as quickly as possible. Once the investigation was concluded, we promptly processed a full refund for your order. Best regards, Ekosport

• 5 / 5

  

  Edit Flag

  Excellant

  Review of 01/03/2025, following an experience of 06/01/2025 by STEPHEN M.

  Answer by ekosport.co.uk

  

  Flag

  Hello Stephen! Thank you so much for your wonderful review and the perfect rating. We're thrilled to hear that you had an excellent experience with us. Your support means the world to our team and inspires us to continue providing top-notch service. If you have any suggestions on how we can make your experience even better, we're always here to listen. Warm regards, The Ekosport Team

• 1 / 5

  

  Edit Flag

  Terrible website, constantly crashing and glitching out. Received a damaged and completely empty box. Took nearly a month and creating a dispute with PayPal to get my money back. Will never use this site again nor would I recommend

  Review of 23/02/2025, following an experience of 30/12/2024 by D G.

  Answer by ekosport.co.uk

  

  Flag

  Hello, We sincerely apologize for the inconvenience you experienced with the delivery of your parcel. Throughout the process, we maintained regular communication and Ekosport worked diligently to resolve the issue as swiftly as possible. Unfortunately, delivery issues can sometimes arise that are beyond our control, but please be assured that we were actively investigating the situation on your behalf. Once the investigation was concluded, the refund was promptly issued. We understand that this may have caused frustration, and we truly appreciate your patience as we worked through the situation. Thank you for your understanding. Best regards, Ekosport

  Answer by D G

  

  Flag

  There was definitely no regular communication I waited days and days for responses every time I emailed. Over all the service was some of the worst I have ever encountered. You also took months to refunded me when this should have been done immediately

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  All excellent.

  Review of 23/02/2025, following an experience of 31/01/2025 by TIMOTHY R.

  Answer by ekosport.co.uk

  

  Flag

  Hello Timothy! Thank you so much for taking the time to share your positive feedback. We are thrilled to hear that you found everything excellent! Your satisfaction is our top priority, and your support motivates us to continue providing the best service possible. We look forward to serving you again in the future. Warm regards, EKOSPORT

• 5 / 5

  

  Edit Flag

  Perfect,

  Review of 23/02/2025, following an experience of 03/02/2025 by RACHEL C.

  Answer by ekosport.co.uk

  

  Flag

  Hello Rachel! Thank you so much for your wonderful review and perfect rating! We truly appreciate your feedback and are delighted to know that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future. Kind wishes, EKOSPORT

• 5 / 5

  

  Edit Flag

  Everything first class. Order procedure and delivery as promised.

  Review of 23/02/2025, following an experience of 30/12/2024 by NORMAN J.

  Answer by ekosport.co.uk

  

  Flag

  Hello and thank you for your kind words! We're glad to hear that you enjoyed our order process and that your delivery was timely. Your satisfaction is our priority, and your positive feedback motivates our team to continue delivering top-notch service. We appreciate your support! Best regards, Ekosport Team

• 5 / 5

  

  Edit Flag

  Excellent choice, price and information

  Review of 23/02/2025, following an experience of 23/12/2024 by GILLIAN L.

  Answer by ekosport.co.uk

  

  Flag

  Hello Gillian! Thank you so much for your wonderful review. We’re thrilled to hear that you found our choices, pricing, and information helpful. Your positive feedback motivates us to keep striving for excellence. We appreciate your support and look forward to serving you again! Kind regards, EKOSPORT TEAM

• 5 / 5

  

  Edit Flag

  Excellent service at a great price. Very happy with my new skis.

  Review of 22/02/2025, following an experience of 29/01/2025 by AARON E.

• 5 / 5

  

  Edit Flag

  Super fast delivery, well packaged, great price and fantastic communication

  Review of 22/02/2025, following an experience of 28/01/2025 by CHRIS H.

• 1 / 5

  

  Edit Flag

  Horrendous experience. Ordered ski jacket for my daughter. Initial confirmation email received ok. No further follow up. Chased to be told delivery 4-5 days. Now 2 weeks and courier has not received my parcel. Total silence from Ekosport Customer services even after several emails. No phone number to contact. Am now having to initiate a refund from my credit card company. Very disappointed. Won't use Ekosport again.

  Review of 22/02/2025, following an experience of 27/01/2025 by DOMINIC L.

  Answer by ekosport.co.uk

  

  Flag

  Dear Dominic, We sincerely apologize for the inconvenience you have experienced with Ekosport. We want to assure you that the parcel was properly handed over to the carrier, and on February 26th, at approximately 10:30 AM, you received an email from us containing two documents that were required to be filled out and signed in order for us to proceed with the refund. Unfortunately, we did not receive these signed documents back from you within the seven-day window after receiving our initial email. As a result, based on the information available to us and the lack of required documentation, Ekosport has concluded that the parcel was ultimately delivered to you. We understand this may be frustrating, and we truly regret any confusion or misunderstanding. Best regards, Ekosport

• 5 / 5

  

  Edit Flag

  Great service and great price. Will buy from them again.

  Review of 19/02/2025, following an experience of 27/01/2025 by RICHARD M.

• 1 / 5

  

  Edit Flag

  The website is easy to navigate. I placed my order. However they use Evri delivery services and my skis never arrived and I’m still waiting for a refund. Not great with their customer service comms. Very slow to respond.

  Review of 19/02/2025, following an experience of 06/01/2025 by SEAN H. *

  *Pseudonymized data at the request of the author

  Answer by ekosport.co.uk

  

  Flag

  Dear Louise, We sincerely understand your frustration regarding the issue with your parcel. Please rest assured that we have responded to all of your emails—sometimes with delays due to circumstances at the time—but we have always made sure to provide you with updates. The investigation with EVRI was carefully monitored by Ekosport’s internal team, as we take such matters very seriously. It is important to clarify that when a parcel appears to be stuck or missing, an investigation must be initiated with the courier. This process is mandatory and allows us to obtain official confirmation regarding the status of the parcel. Unfortunately, it is not possible to issue compensation before the investigation has been completed, as the courier must first confirm whether the package is lost or if it may still be delivered. We understand that this process can be frustrating, and we truly regret any inconvenience this has caused you. However, once the investigation was finalized, we ensured that you received a full refund without delay. We appreciate your patience throughout this process and remain at your disposal should you require any further assistance. Best regards, Ekosport

• 5 / 5

  

  Edit Flag

  I ordered from the UK, and very pleased with the service, be prepared to wait a little longer than UK based companies, but every thing arrived and exactly as described, packaging was good too.

  Review of 19/02/2025, following an experience of 27/01/2025 by JEREMY H.

• 5 / 5

  

  Edit Flag

  Brilliant to deal with. Ordered my coat and wasn’t right size and they refunded it around 1 week later. Will deal again!

  Review of 19/02/2025, following an experience of 27/12/2024 by JONATHAN Y.

• 5 / 5

  

  Edit Flag

  Bought Helly Hansen 'ValDi'Sere' Large/White for daughter. (173cm) and she's delighted. With shipping: £238...great price.

  Review of 12/02/2025, following an experience of 22/01/2025 by SCOTT R.

• 5 / 5

  

  Edit Flag

  I had a good shopping experience .

  Review of 12/02/2025, following an experience of 20/01/2025 by RACHEL P.

• 5 / 5

  

  Edit Flag

  Good experience ordering from ekosport. Was a bit skeptical if delivery will be on time or if product would be in good condition, but the experience ended up being smooth

  Review of 12/02/2025, following an experience of 13/01/2025 by AAKARSHI A.

• 5 / 5

  

  Edit Flag

  Highly satisfied with my purchase and the very prompt service from Ecosport and Evri.

  Review of 12/02/2025, following an experience of 24/01/2025 by DAVID R.

• 1 / 5

  

  Edit Flag

  Diabolical customer service. My parcel was delivered 7weeks ago to a dumping ground of an area I have no access to, to which evri have taken blame from the start, and eko sport are still trying to avoid a refund claiming since the parcel was delivered they won't resolve this even though they have picture evidence and contact from evri of me not receiving the parcel.never experienced anything like this in my life

  Review of 12/02/2025, following an experience of 03/12/2024 by JAMES B.

  Answer by ekosport.co.uk

  

  Flag

  Hello, We completely understand your frustration regarding this situation, and we sincerely apologize for the inconvenience caused. However, when a parcel is marked as delivered by the carrier, the investigation process takes longer than for a parcel that is simply lost in transit. This is because the courier needs to verify the delivery details, check with the driver, and sometimes conduct further inquiries before a resolution can be reached. We assure you that we followed the necessary procedures and did our best to assist you throughout the process. In the end, after the investigation was completed, you received a full refund for your order. Thank you for your patience and understanding. Best regards, EkoSport Team

• 5 / 5

  

  Edit Flag

  Really great price and delivery was quick considering it was just before Christmas. I’m based in the UK.

  Review of 12/02/2025, following an experience of 19/12/2024 by FINLAY H.

• 5 / 5

  

  Edit Flag

  Simple website, good prices, prompt delivery

  Review of 12/02/2025, following an experience of 20/01/2025 by JAMES B.

• 5 / 5

  

  Edit Flag

  Quick delivery, easy order

  Review of 12/02/2025, following an experience of 21/01/2025 by PETER W.

• 5 / 5

  

  Edit Flag

  Absolutely faultless service, in my eyes. Orderd multiple snowboard clothing items for standard delivery to England and the package was received exactly 7 days later, almost to the hour. This was several days ahead of their projected ETA. All items clearly were brand, in their own packaging, and for a good price.

  Review of 12/02/2025, following an experience of 22/01/2025 by MIKE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I'm happy with my ski boots on returned the first pair due to incorrect size refund was received my new size was perfect, the price was good to

  Review of 12/02/2025, following an experience of 12/12/2024 by MARTIN H.

• 5 / 5

  

  Edit Flag

  Site was good and easy to navigate with all the Info needed

  Review of 12/02/2025, following an experience of 20/01/2025 by ALAN R.

• 2 / 5

  

  Edit Flag

  One of the items removed damaged and unusable. They refused to refund or replace because I wasn’t able to provide photos of external packaging

  Review of 11/02/2025, following an experience of 17/12/2024 by ROSS M.

  Answer by ekosport.co.uk

  

  Flag

  Hello, We apologize, but in order to file a claim with the carrier, we are required to have photos of the package. As you can understand, it's necessary to provide this evidence to justify the claim with them. To compensate a customer and proceed with a claim, there is a specific procedure that must be followed. Thank you for your understanding. Best regards, The Ekosport Team

  Answer by Ross M

  

  Flag

  It was obvious to me that the damage was not caused by the courier. The packaging was not damaged. It was a manufacturing fault. Therefore the problem lies with you as the retailer not the courier.

  Show exchanges Hide exchanges
• 1 / 5

  

  Edit Flag

  Was sent the wrong size And do not respond to emails

  Review of 10/02/2025, following an experience of 16/01/2025 by GRAEME S.

  Answer by ekosport.co.uk

  

  Flag

  Hello, We are sorry that you did not receive the size you ordered. This should not have happened, but unfortunately, it did. We have responded to all your emails, and you were refunded promptly after submitting the return request for the incorrect item online. Best regards, The Ekosport Team

• 5 / 5

  

  Edit Flag

  Great service, had a minor delay in delivery but the customer service team were very quick to respond and resolve it.

  Review of 10/02/2025, following an experience of 17/12/2024 by OLIVER S.

• 3 / 5

  

  Edit Flag

  Deliver fee of £15 is steep. Delivery could have been faster. Fair price for the product and packaged well

  Review of 09/02/2025, following an experience of 15/01/2025 by BONNER Y.

  Answer by ekosport.co.uk

  

  Flag

  Hello, Thank you for taking the time to share your feedback. We understand that the delivery fee can feel steep, and we appreciate your insights on the delivery time; we're always looking for ways to improve. We're glad to hear you found the product fairly priced and well-packaged. Your comments are valuable to us as we strive to enhance our customer experience. Best regards, The Ekosport Team

• 1 / 5

  

  Edit Flag

  0 out of 10.

  Review of 08/02/2025, following an experience of 10/01/2025 by CAROLE M. *

  *Pseudonymized data at the request of the author

  Answer by ekosport.co.uk

  

  Flag

  Hello, We are sorry, indeed there was an issue with the delivery of your package that was beyond our control. However, we would like to emphasize that we followed up on your claim and responded to all your emails in an effort to reassure you. Once a package is shipped but not delivered, there is a procedure to follow in order to locate the package and satisfy the customer. At the end of the investigation, you were refunded. Best regards, Ekosport

• 1 / 5

  

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  It still hasn’t arrived

  Review of 08/02/2025, following an experience of 14/01/2025 by CHARLIE M.

  Answer by ekosport.co.uk

  

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  Hello, We sincerely apologize that your parcel never arrived at your address. Unfortunately, this situation is beyond our control, and we understand the inconvenience this may have caused. After the completion of the investigation, you were fully refunded for your order. Please be aware that investigations for parcels that are lost or have lost tracking can sometimes take longer than expected. We appreciate your patience and understanding during this process. Best wishes, The ekosport Team

• 5 / 5

  

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  First rate products, price and service 5 stars

  Review of 08/02/2025, following an experience of 13/01/2025 by JAMES N.

• 5 / 5

  

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  Brilliant delivery time and product, super happy with the price.

  Review of 08/02/2025, following an experience of 14/01/2025 by JOSH H.

• 5 / 5

  

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  Excellent service and delivery. Great price - hugely cheaper than UK - I will be back!

  Review of 08/02/2025, following an experience of 14/01/2025 by ANTHONY N.

• 5 / 5

  

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  Items arrived promptly a few days after ordering, well packaged and intact.

  Review of 07/02/2025, following an experience of 13/01/2025 by IAN M.

  Answer by ekosport.co.uk

  

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  Hello Ian! Thank you for taking the time to share your positive experience with us. We're delighted to hear that your items arrived promptly, well packaged, and intact. Your feedback is greatly appreciated, as it motivates us to maintain our high standards. We look forward to serving you again! Warm regards, The ekosport.co.uk Team

• 5 / 5

  

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  very happy, excellent price. ordered saturday 11th, arrived saturday 18th the communication wasn't great and i never got a response from the site contact form but replying the order confirmation email opened a ticket, which they replied to in 24 hours.

  Review of 07/02/2025, following an experience of 13/01/2025 by ALISTAIR H.

  Answer by ekosport.co.uk

  

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  Hello, and thank you for your kind feedback! We are thrilled to hear you were happy with our prices and appreciate your patience with the communication. Your insights help us improve, and we’re glad to know that responding to the order confirmation email worked well for you. Thank you for choosing ekosport.co.uk! Warm regards, EKOSPORT

• 5 / 5

  

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  Great service from ordering to delivery

  Review of 07/02/2025, following an experience of 13/01/2025 by AARRON S.

• 5 / 5

  

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  Great price and a speedy delivery

  Review of 07/02/2025, following an experience of 13/01/2025 by JEREMY M.

• 1 / 5

  

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  Unable to edit an order 5 mins after ordering wrong size. So it was sent at €14 postage knowing it was wrong and l returning it was another €14. Insane pricing for UK delivery. I’m €28 out of pocket. Never again!

  Review of 07/02/2025, following an experience of 13/01/2025 by RACHEL K.

  Answer by ekosport.co.uk

  

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  Dear Customer, Your order from Saturday could not be canceled because our customer service team does not operate over the weekend. As a result, your email was read on Monday morning, but by that time, your order had already been processed and was in preparation for shipment, making it impossible for us to stop it. We understand this may be frustrating, and we apologize for any inconvenience caused. For your information, the total amount you paid was £94.89, and when your parcel was returned, you were refunded £79.90. Therefore, the only cost you incurred was for the return shipping fees. We hope this explanation helps clarify the situation, and we trust you can now calculate the amount you’ve been refunded in relation to the return. Best regards, Ekosport

• 5 / 5

  

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  Nordica enforcer 99 arrived on time and ad described. Communication was good and tracking updates where given. The box was a little trashed when it arrived but no damage to the skis. This was more fault of the local courier. All in all great company and I will using again.

  Review of 03/02/2025, following an experience of 10/01/2025 by ANDREW F.

  Answer by ekosport.co.uk

  

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  Hello Andrew, Thank you for your kind words and for taking the time to share your experience! We are delighted to hear that your order arrived on time and as described, and we appreciate your understanding regarding the condition of the box. Your feedback is invaluable to us, and we are pleased to know you plan to shop with us again. Yours faithfully, The ekosport.co.uk Team

• 5 / 5

  

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  Easy to order, and great jacket at a super price! Arrived quickly and well packaged

  Review of 03/02/2025, following an experience of 10/12/2024 by ASHLEY W.

  Answer by ekosport.co.uk

  

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  Hello Ashley! Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found the ordering process easy and that you love your new jacket—it means a lot to us! Your feedback on the quick delivery and packaging is greatly appreciated. We look forward to serving you again in the future! Warm regards, The Ekosport Team

• 5 / 5

  

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  Great website at very competitive prices

  Review of 03/02/2025, following an experience of 13/12/2024 by CARL S.

  Answer by ekosport.co.uk

  

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  Hello Carl! Thank you so much for your kind words about our website and prices! We are happy to know that you are enjoying your experience with ekosport.co.uk. Your feedback is important to us, and we appreciate your support. We look forward to serving you again soon! Kind regards, The Ekosport Team

Reviews displayed in chronological order