Customer reviews

• 2 / 5 1

  

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  I love the website but it is very difficult getting a response from customer service.

  Review of 21/12/2018, following an experience of 16/10/2018 by JOE W. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. I can see one of our customer service agents replied today. An investigation is currently ongoing within our warehouse. You shall be receiving a reply shortly. Kind regards, Smallable

• 2 / 5 1

  

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  Delivery with DHL took a ridiculously long time - almost 2 weeks to arrive, and I got sent an incorrect item. So overall not so impressed with the service this time.

  Review of 21/12/2018, following an experience of 05/11/2018 by JACK M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your email. We are currently waiting for a reply from our waqrehouse concerning the incorrect item. You shall receive a reply on Monday. Thank you for your patience. Kind regards, Smallable

  Answer by Jack M

  

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  Hello, I am still awaiting a reply regarding this incorrect item I received, and whether or not you have the correct item in stock. I also require a repaid return label from you so that I can return the hat to you from Switzerland as I do not wish to keep the one I was sent. Kind regards, Francesca

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• 1 / 5 1

  

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  Very nice products, but the custumor service is horrible. I ordered an item and received the wrong colour. Returned the item, but got the wrong colour again, two times. Then I asked for a credit card refund, but got a Smallable voucher instead.

  Review of 20/12/2018, following an experience of 04/11/2018 by ZACHARY P. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your email. We're so sorry about this. We can confirm that you shall be receiving a full refund of the item within 3 working days. Moreover, we are sending you a private email with a discount code to apologise. Kind regards, Smallable

• 1 / 5 1

  

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  Order never received!

  Review of 20/12/2018, following an experience of 04/11/2018 by CANDICE C. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your review. We are currently investigating. If we do not receive an acceptable reply from the carrier, we shall be sending you an identical order via express delivery on Thursday. Your shipping fees have been refunded. Thank you for your patience. Kind regards, Noël

• 1 / 5 1

  

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  I loved the quilt but it fell apart immediately!

  Review of 19/12/2018, following an experience of 03/11/2018 by RUBY C. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. We're so sorry about what happened. Our customer service contacted you to know whether you would prefer an exchange or a refund. Kind regards, Smallable

  Answer by Ruby C

  

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  Hi in the week since I replied to the email regarding a refund or replacement I have had no response and now the majority of the threads have come off. I only seem to get a response when I post on here. Looking forward to hearing.

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• 1 / 5 1

  

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  Liar who let me wait two weeks to cancel my credit card and sent me things.

  Review of 19/12/2018, following an experience of 02/11/2018 by JOE M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. We can confirm that your order 2360110 has been cancelled, as per your request, and that you shall be receiving the full refund of your order 2360110 within 3 working days. Thanbk you for your patience! Smallable

  Answer by Joe M

  

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  My credit card has not been refunded yet, and the money has been taken out. Why is that?

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• 2 / 5 1

  

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  Poor and confusing customer service. I ordered a lovely gift for my daughter but was contacted twice before my order was despatched for bizarre reasons. Smallable requested a photograph of my payment card for their records before they would send my order. I felt uncomfortable giving them this photograph. Although I did send it but after doing so they then emailed me to request a photographic copy of my personal photo ID. I felt as though there was no reason for needed these requested photographs and therefore asked them to cance my order as I no longer wished to shop with them. Instead of doing as I’d asked and actioning the cancellation of my order they the proceeded to shop my order?! I wasn’t very happy with the whole process and probably wouldn’t shop with them again in the future.

  Review of 18/12/2018, following an experience of 02/11/2018 by HARVEY C. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. You are referring to a security check we make on a Smallable first order. We sorry it's a little time consuming but it's a procedure we apply, solely to protect our customers from fraud. We can also confirm that this wouldn't happen on your second order, should you wish to shop with us again. Also, we are sending you a code to have free shipping on your next order, to apologise for the confusion! Kind regards, Smallable

• 1 / 5 1

  

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  Bad customer service, sent me an order that was cancelled and still have not responded to all my emails requesting a return label and refund.

  Review of 17/12/2018, following an experience of 30/10/2018 by ELLIOTT J. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, Our customer service will contact you to provide you with a prepaid label to return the items as a cancellation had been confirmed. Thank you for your patience. Smallable

  Answer by Elliott J

  

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  Still waiting.

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• 2 / 5 1

  

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  The curtains ordered were purple instead of the grey they appeared online/stated in the description. And as I ordered to the UK, it cost £30 to return them.

  Review of 15/12/2018, following an experience of 29/10/2018 by MOHAMMED K. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. I can see that your order 2397269 has been fully refunded. Our customer service will contact you right away. Kind regards, Smallable

• 2 / 5 1

  

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  Never received return shipping label or response to my email asking about it.

  Review of 15/12/2018, following an experience of 30/10/2018 by KIMBERLY C. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. As confirmed by our customer service, we do not provide prepaid labels for a return outside of France for this type of return. Kind regards, Smallable

• 2 / 5 1

  

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  between 5 orders I always get one either, late or have a wrong product do not match the one I ordered.

  Review of 14/12/2018, following an experience of 28/10/2018 by SIENNA L. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  It is almost 2 months and i still have not receive my refund

  Review of 11/12/2018, following an experience of 26/10/2018 by EMMA B. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. Indeed the tracking indicates that the delivery was refused. The carrier hasn't returned the order yet but we will sort out this issue shortly, directly with the carrier. I can confirm that you shall be receiving the full refund of your order within 3 working days. Thank you for your patience. Smallable

• 1 / 5 1

  

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  i had a refund order and never get my money back

  Review of 10/12/2018, following an experience of 25/10/2018 by LINDSAY P. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, Thank you for your feedback. A customer service agent will contact you shortly. Kind regards, Smallable

• 1 / 5 1

  

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  Awful! Still have not received my order. Have called several times and no call back and still no order. The tracking your order page is terrible. And now left with no goods. And have had to call their Paris office loads. Now today the office information is all in french and then it’s jist cutting me off!

  Review of 01/12/2018, following an experience of 06/10/2018 by ROB G. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. we can see one of our top customer service agents is currently on the case and that the shipping fees have been refunded. A solution will be provided shortly. Kind regards, Smallable

• 1 / 5 1

  

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  Still dont get the parcel It’s slre 2 weeks

  Review of 01/12/2018, following an experience of 16/10/2018 by ASHLEY H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Damaged item, taken two months to get a replacement. Painful customer service

  Review of 26/11/2018, following an experience of 11/10/2018 by MICHAEL C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  By far, hands down, without a questionable doubt, Smallable is a display of what can easily be described as the worst customer service I have ever experienced in my entire life. Emails that go unreplied for weeks, calls unretourned, no one speaks English and a generalized demeanor of not only not caring, but also not really having a clue. I will be criticized for this comment but I don’t care -Smallable is what happens when you insert a format (b2c consumer-centric marketplace) developed somewhere else, into a French cultural context (i.e. a country that doesn’t really care about consumer service in general). Good luck, Smallable. I will continue using you as a search engine and buy from the brands directly.

  Review of 25/11/2018, following an experience of 10/10/2018 by SELINA B. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, Thank you for your feedback. We reviewed the history of your email. we sincerely apologise for the time you had to wait to receive your storage box in perfect condition.We'd like to offer you a discount on a next order, should you ever consider to order with us again. We're sure your next experience with us will be in accordance with your expectations. Kind regards, Smallable

• 1 / 5 1

  

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  The broken article was delivered. It was not exchanged because it was the only product left. I asked for some discounts on damaged items because I didn't want them back. But I was rejected. I didn't want to miss it, so I decided to fix it myself. I was disappointed at Smolable.

  Review of 25/11/2018, following an experience of 10/10/2018 by FREDDIE P. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Delivery takes longer than said. So didn’t arrive on time. Returned the product as no use anymore.

  Review of 25/11/2018, following an experience of 09/10/2018 by ADRIAN B. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. We're so sorry about this delay. A customer service agant will be in touch with you to offer you the shipping fees on your next order. We're sure your next experience with us will be in accordance with your expectations. Kind regards, Smallable

• 2 / 5 1

  

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  The package was sent to the right place but labelled wrong.

  Review of 24/11/2018, following an experience of 09/10/2018 by ISABEL H. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  smallable is a great shop all great brands under one roof fast delivery but for a swiss customer the prices are Unbearably high given the double VAT payment. With additional 8pct payment upon delivery I rather shop elsewhere.

  Review of 24/11/2018, following an experience of 09/10/2018 by ROB C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Awful Customer Services, item (bed) arrived totally broken, they took 10 days to collect after call them every single day and asking to do something about the issue. Still they have not refunded my money after 2 weeks and a half! Do not buy from them because is a nightmare. They have lost a client for the lack of customer service.

  Review of 22/11/2018, following an experience of 01/10/2018 by MEGAN B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I ordered a tiny ring and it came in a massive box,big enough for a toaster. It’s the most waste i’ve seen with packaging in a while and I won’t order at smallable again. The environment is too important.

  Review of 16/11/2018, following an experience of 01/10/2018 by DAMIEN L. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I’ve ordered two parcels from Smallable. A bed and a canopy. Firstly the bed arrived in a disgusting state, the box was torn and the bed exposed, the cardboard was black with dirt. I tried to contact Smallable and send them Images but the mail server rejected any emails with images attached. I then sent an email asking where to send my images so they can review them, they didn’t respond. When spending £500 you really do expect it to arrive clean and in a box.. My second parcel was then lost, and after 10 days or so they arranged for a second one to be posted out, luckily it wasn’t needed as a present as it took around 15 days in total to arrive. At this point I also contacted them again regarding the bed, to which I have still not received a reply or apology.. Average experience overall. I’ve also. Priced reviews have been removed on Facebook? Perhaps others have had similar experiences...

  Review of 15/11/2018, following an experience of 15/09/2018 by NOAH M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Slow service. Wrong item received. Still I had to pay for the return. Which was expensive. Still haven’t received refund for the wrong item. It’s been over 2 weeks

  Review of 14/11/2018, following an experience of 30/09/2018 by KIRSTEN K. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback, a customer service agent will contact you right away. Kind regards, Smallable

• 1 / 5 1

  

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  The problem is that the website rarely works properly: you cannot see all the products on one page, returns never work and you have to call etc etc. Great products, but the technology is a disaster. Come on Smallable, you can do better than that. Time to fix this. I am sure it is not the first time you hear this...

  Review of 14/11/2018, following an experience of 30/09/2018 by NEIL O. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. We're so sorry you didn't receive a quicker service. I can see that, despite the time you had to wait, we provided you with all of the necessary documentation to send back the item you wished to return. Rest assured that any issues related to returns have been seen to as such a request can be made via a customer accoun, swiftly. Kind regards, Smallable

  Answer by Neil O

  

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  Thank you for the response. Of course, i got my documentation. It is just, the website processes do not work as they should. So one always has to grab the phone...and i dont often reach someone immediately. You have great products so your customers come back to you...but is it easy? No. Also, often you cannot scroll down the website to see all products. The it clearly does not work.

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• 1 / 5 1

  

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  For the second time, I received the shoes in the wrong color.

  Review of 13/11/2018, following an experience of 27/09/2018 by HOLLY F. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Beautiful website - but has the worst customer service I have ever dealt with online. I spent quite a significant amount on a chest of drawers that had a delivery delay of between 4-6 weeks. 8 weeks later and no update from Smallable (after 5 or 6 emails to them) - finally, I get this response: "Thank you for your message. We would like to inform you that the replenishment of the article below will be made mid-November. AAA0464783 Hartô Marius Chiffonier | Light grey One size Please, feel free to contact us at any time for further assistance. Thank you, Best regards Fady ELIAS" No mention of the fact that it is already 8 weeks delayed and no apology that it is going to be delayed by a further 6 weeks. No compensation. I've emailed them again asking for compensation, but I've received no reply. I am so frustrated - this is the worst online shopping experience I've ever had (and I buy a lot of things online)

  Review of 10/11/2018, following an experience of 02/08/2018 by HENRY B. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello. Thank you for your feedback. We're so sorry about this delay. I can see that we refunded the shipping fees and offered you a discount on a next order. We'd like to thank you for your patience regarding the extra time you're having to wait to receive this item.

  Answer by Henry B

  

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  A 10% discount on the next order is not sufficient.

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• 1 / 5 1

  

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  very bad experience

  Review of 10/11/2018, following an experience of 25/09/2018 by STEPHEN M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your review. I can see our customer service have been in contact with you. We will send you an email, to make sure your next experience is as pleasant than efficient. Kind regards, Smallable

• 1 / 5 1

  

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  I was pleased with everything until I noticed that I had to pay 25$ in import and duties even though it said on the website that no extra fees (incl duties) would be charged. I immediately contacted Smalllabe, but one week later I still haven’t received a reply,

  Review of 09/11/2018, following an experience of 24/09/2018 by CHLOE B. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Doll came in damaged with deeply stained marks around the doll’s face under a bonnet. Customer service said they’ll exchange an item and never send me a return label. Very disappointed. I’ve been a loyal customer for more than a year and now I’m not supporting their business with my purchases anymore thanks to silent customer support.

  Review of 07/11/2018, following an experience of 22/09/2018 by NICK T. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I ordered the item 19.9.2018 and try find out where is the item as I received confirmation of shipping date 22.9.2018 and they cant tell me where is the item after phone calls and emails. They told me that i have to wait for replay. ????

  Review of 04/11/2018, following an experience of 20/09/2018 by SOPHIA T. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. A customer service agent is currently investigating and will be providing you with a reply at the very latest on Monday. Thank you for your continued patience. Kind regards, Smallable

• 1 / 5 1

  

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  I don't often write reviews, and mostly only make an effort to write good ones. However, after trying for weeks to get something back from Smallable I am at my wit's end and feel this may be the only way to get some sort of response? The website has such amazing brands, and over the last few years, I have bought a lot of furniture and clothes on the site. I Ordered a cot from Nobodinoz 2.5 years ago for £750. The reason we bought such an expensive cot was that once our daughter was older we were able to buy a conversion kit to convert it into a kids bed which would last until 6 years old. Nobodinoz discontinued this specific conversion kit (they changed the size slightly). We were not informed by Smalllable at the time when this was discontinued. We were not offered to buy the final conversion kits. It now seems that they did not have enough in stock to service the customers who had bought the cot with them. This means the cot is now no longer usable and we spent £750 (+ mattress and all the rest) on a bed which we used for 2 years. When trying to contact Smallable about this issue, the customer service has been shockingly bad. First of all, it is almost impossible to get through over the phone so i resorted to email. It takes forever to hear back and the replies are most unhelpful. it feels like speaking with a computer whereby you don't get anything back. Whilst waiting for their replies, and hoping for a reasonable commercial gesture I had to buy another bed as my daughter started climbing and falling out of her cot. I thought the best way was to buy a bed on Smallable's website as at least then I would have a chance to get a good discount once they finally got back to me. After many many emails back and forth where my concern was being dismissed each time and no blame was being taken by Smallable, they finally offered me a commercial gesture. The commercial gesture was 50% off shipping cots of the new bed which was £17.50 Waw!! It's embarrassing that that's actually what they offered. I have asked on numerous occasions to speak with the manager, and am still waiting to hear. I am so fed up with dealing with this but feel it is completely unfair and very poor customer service so I will keep chasing this. I very much expect to receive a decent commercial gesture such as perhaps the value of the conversion kit - which helps to purchase the new bed?!

  Review of 04/11/2018, following an experience of 20/09/2018 by KEITH W. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, indeed, we no longer sell the conversion kit of the crib you purchased in January 2016, as it is no longer manufactured. All of your remarks have been forwarded to management. You shall be receiving a reply shortly. Smallable

• 1 / 5 1

  

  Edit Flag

  product never arrived, never got any response

  Review of 04/11/2018, following an experience of 19/09/2018 by MARY B. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Taking ages to get answers from customer service. Not the first time using smallable but for the last couple of orders smallable really let me down with poor service which is totally against their brand image. Not even want to give one star.

  Review of 03/11/2018, following an experience of 18/09/2018 by SEAN G. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  The site does not offer pre paid courier in case of returns which is standard in several on line shops for luxury - high end items. The color of some of the items did not conform to the pictures on the web. I would not have bought them had the picture been a better reflection of the actual color of the product.

  Review of 02/11/2018, following an experience of 17/09/2018 by WILLIAM K. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Shipping was great but the return wasn’t. I received an item that was described as a dress but was the length of shirt. I would had to pay half the price of the top to ship it back to France.

  Review of 29/10/2018, following an experience of 13/09/2018 by AMBER R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, Thank you for your feedback. Acustomer service agent will contact you right away to review your comments and to try and find a solution. Kind regards, Smallable

• 1 / 5 1

  

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  I got the wrong package delivered to me and have still not heard when my package will arrive. I have just been informed that they are investigating where it may have gone and I have not received any updates on if they have sent me my products again or what is going on. They are birthday gifts for my daughter, ironically I got an email offering 10% on a birthday purchase for my daughter's upcoming birthday. I would love to receive my order an as compensation at least the 10% off. I'm sure I will love the products when(if) they arrive. So unfortunately I'm not at all satisfied so far with smallable.. Best regards Linda

  Review of 27/10/2018, following an experience of 11/09/2018 by KIRSTY W. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, our apologies for this delay. The issue has been discussed this morning with customer service. Our customer service agent will provide you with a written reply and will also give you a call. Thank you for your patience. Kind regards. Smallable

  Answer by Kirsty W

  

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  Thank you for the response! Best regards Linda Haukebo

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• 1 / 5 1

  

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  I got the wrong package my original package was never delivered

  Review of 26/10/2018, following an experience of 09/09/2018 by ELLA S. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, we're so sorry for this mistake. All of the items you ordered are currently in stock and have been put asside. We will be sending you your order and you will receive an email today with the required documentation to send back the wrong items you received. Kind regards, Smallable.

  Answer by Ella S

  

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  Ok thank you Is it possible if I pay for the items i got other than sending it As they are in saudi arabia and i will pay more than their price to send it back

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• 2 / 5 1

  

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  I contacted smallable customer services about returning my product but did not hear back from them.

  Review of 26/10/2018, following an experience of 10/09/2018 by JANE R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. You shall receive the necessary documentation within 5 minutes to return your order. Thank you for your patience. Kind regards, Smallable

• 3 / 5 1

  

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  After sales service is very bad! I need to change the size of two items and by the way this is not the first time, smallable did not provide returns papers for international courier therefore I have to pay the expenses twice! I consider that bad service! I can do my busy somewhere else!

  Review of 26/10/2018, following an experience of 10/09/2018 by MELISSA M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. A customer service agent had sent you on September 17th the required return document to slip into the parcel. We will send it to you again today on the email address attached to your Smallable account. Kind regards, Smallable.

  Answer by Melissa M

  

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  Yes that is true however I have to pay for the returns! Other online shops give the courier slip and the return is free which is not in smallables case! It makes me think twice now beadore buying anything

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• 2 / 5 1

  

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  Ordered fastest delivery which costs a fortune. Emailed after 5 days only to be told it hadn’t even been dispatched. Poor service. Was refunded the postage but should have received a discount for the inconvenience.

  Review of 26/10/2018, following an experience of 10/09/2018 by ROSS F. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, indeed, we can see that you waited 7 days for your order and we apologise for the inconvenience. We will send you a discount code on your private email. Kind regards, Smallable

• 1 / 5 1

  

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  I still have not received my order. I have contacted Smallable twice but have not heard back. I like their style, but I will never order from them again due to the logistics and customer services inadequacies.

  Review of 26/10/2018, following an experience of 10/09/2018 by KEN W. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, indeed, we can see that the shipment was put on hold for far too long. The order will be delivered over the weekend or at the latest on Monday. All of the required measures have been taken to avoid such an issue in the future. We will be sending you a code to have free shipping with the quickest carrier, should you order with us again. Our apologies for this delay. Kind regards. Smallable.

• 1 / 5 1

  

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  I received an item I did not order and still have not received the item I did order. I spent over $700 and am so dissapointed with customer service: I have sent multiple emails, on top of contacting smallable via instagram. They have not been apologetic for sending me the wrong item, and have shown no sign of helping me correct the issue. It has been nearly 2 weeks when I contacted them the day it was received. I will never use their website again, and will warn others not to as well.

  Review of 23/10/2018, following an experience of 07/09/2018 by CAROLE K. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. we can see that our customer service agant sent you the required documentation to have the items you wished to return posted for free from the United States. We sincerely apologise for sending you the wrong dress ans we will be sending you an email today to make sure you are satisfied. Kind regards, Smallable

• 1 / 5 1

  

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  Terrible customer service.

  Review of 23/10/2018, following an experience of 05/09/2018 by ALEXANDER S. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Great collection of stuff but really slow shipping... took ages to arrive.

  Review of 20/10/2018, following an experience of 05/09/2018 by DAN J. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. We're happy you are satisfied with the items you ordered. However we'd like to apologise for the time you had to wait to receive your order. We are sending you a message right now on your private email, to offer you the shipping fees with a quicker carrier for your next order. Thank you for your patience. Smallable

• 1 / 5 1

  

  Edit Flag

  Still waiting for refund as they sent the wrong size

  Review of 17/10/2018, following an experience of 01/09/2018 by MARK E. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  We have not received our order and have not gotten a response to email inquiries about the order.

  Review of 14/10/2018, following an experience of 24/08/2018 by JEREMY R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, yes indeed the order is in the process of being sent back to sender. We shall fully refund the order and send you a dicount code so you can order with us again without paying for shipping. Our sincerest apologies for this issue. Kind regards, Smallable.

• 1 / 5 1

  

  Edit Flag

  never recieved my order

  Review of 12/10/2018, following an experience of 27/08/2018 by JESSICA S. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, we replied to your query on September 11th: The tracking 2251691 of your order indicates that it was delivered. Please check with your neighbors or building caretaker. If the order doesn't show up, we'll have to open an investifgation and dispute with the carrier. We have sent you the required information to open a dispute and are expting your reply.

• 2 / 5 1

  

  Edit Flag

  Bad overall - I have ordered a number of items (around 700 euros worth), some small, somer bigger and it was all so terribly accommodated in the shipping package that when I got it, many of the more fragile things were damaged. Funny thing is, when you order decoration/furniture they specifically tell to verify the package and what is inside (in case it looks damaged on the outside) before accepting the package, because they cannot accept responsibility for damaged goods during shipping - but the delivery company does not let you open packages without signing and accepting the package. - so it looks its nobody's responsibility. Their costumer service is not very helpfull, first you need to call for hours before anyone picks up the phone, and once you are lucky enough for that to happen, they are not very helpful at all. Have been a costumer for years but I don't think I will buy from them again.

  Review of 11/10/2018, following an experience of 26/08/2018 by BEN M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello Ms. Cruz, I will contact you directly via email. I4m sure we will find a satisfactory solution.

• 1 / 5 1

  

  Edit Flag

  Terrible! Don’t buy from here. Over £500 worth of items that I ordered were not delivered to me. Smallable are saying they were and are now not responding to my emails. Beyond disappointed and feel violated.

  Review of 10/10/2018, following an experience of 03/08/2018 by MOLLY E. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, I was sorry to learn about this delivery. I am sending you an email right now. I'm sure we will find a swift solution. In the event that the order was never delivered, we will open a dispute with the carrier.

• 2 / 5 1

  

  Edit Flag

  Bad quality/price rate. Very bad choice of shipping courier ( tricky and to expensive).

  Review of 10/10/2018, following an experience of 24/08/2018 by JASON J. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. I'm a sending you an email right now, so we can discuss what happened with the carrier and to futher understand your disappointment regarding the items.

• 1 / 5 1

  

  Edit Flag

  Awful

  Review of 09/10/2018, following an experience of 24/08/2018 by HOLLY R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. We can see that our customer service is on the case. We have asked them to find a swift solution and to offer you a discount on your next order which we're certain will be in accordance with the type of standards we strice to provide.

• 2 / 5 1

  

  Edit Flag

  Communication issue . I've requested info for return . I am still waiting ....

  Review of 09/10/2018, following an experience of 24/08/2018 by LUCAS C. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. We apologise for the time you had to wait for a reply. I can see that our customer service has sent you the necessary information to process your return. For your information, our terms and conditions related to returns and exchanges are displayed on our site.

  Answer by Lucas C

  

  Flag

  I have received an email with ur response but unfortunately without any return info . I specifically asked for a return address and for a return to be set up . I ended up using the address that was on the orig package paid $14 to have it shipped back .

  Show exchanges Hide exchanges
• 1 / 5 1

  

  Edit Flag

  Never received my shoes and been 60 days almost

  Review of 04/10/2018, following an experience of 04/08/2018 by JOANNE T. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello. Thank you for your feedback. We can see your exchange order was blocked. We're so sorry about this. We are sending you the shoes via UPS express so you can receive them at the begining of next week. Moreover, we are sending you an email with a discount code for your next order.

• 2 / 5 1

  

  Edit Flag

  Started off great with first order. Very helpful & efficient. However, the second order was a disaster. Upon requesting a return, it all went horribly wrong. Still waiting for a refund three weeks later & no follow up correspondence albeit my repeated emails. Would think twice about shopping with them again. Really don’t need the hassle. One email saying the items were refunded but it hasn’t been.

  Review of 03/10/2018, following an experience of 26/07/2018 by OSCAR G. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, I can see that the order has been fully refunded, finally. We're so sorry about this delay. I'll send you an email so you have my direct contact details and I4ll also send you a discount code to apologise. We'll do everything we can for you to experience a perfect service next time. Kind regards.

• 2 / 5 1

  

  Edit Flag

  I’m a huge fan of smallables stock and products. I regularly shop on them however it’s a really shame they can’t follow through with correct order. It’s now happened to me twice when I receive a item by the same designer but wrong style or colour. It then costs me more money as have to pay for the postage back to France from the UK for the companies mistake.

  Review of 02/10/2018, following an experience of 14/08/2018 by SONIA T. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, we're so sorry about these 2 issues. Our customer serive will contact you about the cost of your return. I'm sure we will find a swift solution.

• 1 / 5 1

  

  Edit Flag

  Haven’t received the exchanged item.

  Review of 27/09/2018, following an experience of 12/08/2018 by RUTH R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your email. I can see you received your exchange item on August 31st. We'll send you an email to make sure it is to your liking.

• 1 / 5 1

  

  Edit Flag

  I have send several items back to Smallable and I am still waiting for the refund (two months later). I have send several emails, but I still haven't got a reply.

  Review of 26/09/2018, following an experience of 10/08/2018 by ELIZABETH J. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We are sorry for the inconvenience. We already sent you an email recaping the differents refunds done and also let us a message on your answering machine. We are about to send you another email in order to review all of your refunds. Kind Regards

• 1 / 5 1

  

  Edit Flag

  The order has not yet received me, and the customer service is bad and slow, and I do not receive the right answer to my inquiry about where the shipment is! 👎🏽

  Review of 24/09/2018, following an experience of 09/08/2018 by LUKE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I am thrilled not only with my purchase from Smallable, but with their service! My order was coming to the US from France and honestly, I was very surprised at how quickly it arrived given the delays that can often occur with customs. The package itself was packed well and in wonderful condition. I read some reviews which were less than stellar after I'd already made my purchase, and they had me quite concerned. But it was all for naught! Be patient if you're ordering from outside your own country. And be positive! I would definitely purchase from Smallable again!

  Review of 22/09/2018, following an experience of 07/08/2018 by CAROLINE C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  the shipping is awful. there is no easy way to track my order. The tracking number keeps saying it's wrong on the fedex website. This is not the first time this happened to me with Smallable. I suggest you start using DHL which is much smoother and easier.

  Review of 18/09/2018, following an experience of 01/08/2018 by JASMINE C. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your message. I can see you are currently in contact with a customer service representative. The shipping costs have been refunded and we are doing our best to make sure the carrier manages to deliver. You will be contacted swiftly. Thank you for your patience.

• 1 / 5 1

  

  Edit Flag

  I order a bed 5 weeks ago and the shippment got lost not once, but twice. In the meantime the dont have the courtesy to respond to my emails or calls. First time they lost it they had me 3 weeks waiting making me file a complaint with their courier (which is such a disaster they cant even contact them themselves), after weeks of no response they say they are going to send another one, express shipping and with another courier, refunding me with the first shipping cost of 35 pounds and giving me 10% discount on my next purchase (as if id ever buy from them again!). Not only did they send it with the same courier, but it got lost again, they never did the refund and the code for the next purchase didn't work. And 5 weeks have gone by and I have no bed and no refund. DONT EVER BUY FROM THEM!

  Review of 13/09/2018, following an experience of 03/08/2018 by GREG P. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  After ordering with given Disaccount we code, the code never worked! And plus, I got an email from Smallable that one item is out of order even though it still says available in their web. Then when I received order, another item is missing! And they’ve never picked up their customer care phone that I’ve never got to resolve the issues nor never received money back! I want my money back!

  Review of 12/09/2018, following an experience of 26/07/2018 by MATILDA T. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello Ms. Kamijo, we're so sorry about what happened. I can see you were in contact with a customer service who manged to find a solution, processed a refund and offered you a discount on your next order. Thank you for your feedback, we won't let you down next time!

• 1 / 5 1

  

  Edit Flag

  Hi my order didn’t arrive for 3 weeks and no one contacted me. I called and no one knew where parcel was. I had to have it reshipped to South Africa and smallable didn’t want to take the VAT off as the parcel was leaving the EU? That is NOT normal! I then had to pay the amount of £ 150 On duties for receiving the parcel in South Africa. We pay 65% import duties!!! It would have helped if I hadn’t paid the French ones too! What is your answer to my frustration?

  Review of 08/09/2018, following an experience of 24/07/2018 by DEAN C. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your email. We're so sorry about this! We refund custom fees upon reception of proof of payment. I can see we have refunded the custom fees you paid. Our apologies for the time you had to wait to receive an answer. We are sending you a private email with a discount code.

• 1 / 5 1

  

  Edit Flag

  The package has yet to come 3 weeks later

  Review of 02/09/2018, following an experience of 17/07/2018 by BRADLEY R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We are sorry for the inconvenience. We just sent you an email informing you that we proceed to refund your shipping costs. We apologize again for the delay of delivery. Kind Regards

• 1 / 5 1

  

  Edit Flag

  Very poor service!!!! I didn’t get the correct sandals that I have ordered and emailed you twice with no response. I also tried to call you but no one answer!!!!

  Review of 01/09/2018, following an experience of 18/07/2018 by JONATHAN J. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We are sorry for the trouble you encountered. We just sent you an email including a free return label in or der to return the wrong item. We also created a code, which offers 10% on your next order. You can find this code into your account in "my vouchers". Kind Regards

• 2 / 5 1

  

  Edit Flag

  My order was late. I had to sent 2 emails and dm at ig. I had 0 email reply but a lady replied at ig. However she only told that she is communicating with chronopost to see what was going wrong with my order. I had to search by myself the company in Greece and solve the problem because I was leaving for vacations . No-one told the reason why it was so delayed.

  Review of 01/09/2018, following an experience of 15/07/2018 by GORDON J. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We are sorry for the trouble encountered with the delivery. We proceed to refund your shipping costs and offer you 10% discount on your next order. You can find the code in "my vouchers" Kind regards

• 1 / 5 1

  

  Edit Flag

  Never again with Smallable. Due to an admin error (on my part and theirs), my item got stuck in customs for 2 weeks and they never responded to the requests to send the correct documentation from the delivery service. They also never responded to my emails. In the end there was no choice but to have the product sent back to them without it ever reaching me. This is the second time I have had a bad experience with them - the first time I was told there would be no additional delivery costs but there were and then there was also an issue with the article itself. In the end they refunded me for both, but it took weeks of chasing since I received no answer from their customer service team by email or by phone. I should have learnt after the first time and I certainly never will order with them again.

  Review of 01/09/2018, following an experience of 16/07/2018 by EVELYN S. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  Shipping fee is so expensive.

  Review of 01/09/2018, following an experience of 18/07/2018 by HANNAH M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Great products and I have shopped here loyally because they are one of the rare companies with a strong ethical stance which is incredibly important to me (I don't want to buy clothes for my child made by other children in slave/child labour). However, this is the worst customer service I have experienced: unresponsive, rude, defensive and with no attempt to resolve issues. A real shame to have to write this review as I had been recommending to everyone

  Review of 01/09/2018, following an experience of 18/07/2018 by PATRICK S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Long delay with the delivery and courier company had our wrong post code, I emailed Smallable 3 times without a response which is unacceptable.

  Review of 29/08/2018, following an experience of 14/07/2018 by LUCAS J. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, Your request has been received. We are sorry for the inconvenience with the postcode error. We just sent an email informing you that we proceed to refund your shipping costs and offer you 10% discount on your next order. We apologize again for the trouble you encountered. We try to provide the best customer service to our clients and thank you for forwarding us this incident. We stay at your disposal for any further information. Kind Regards Your Customer Service

• 2 / 5 1

  

  Edit Flag

  We received the wrong item and no return form in the parcel. I have emailed twice asking for them to provide return shipment and had no reply.

  Review of 29/08/2018, following an experience of 14/07/2018 by DAMIEN P. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We are sorry for the inconvenience. We just sent you an email with the required documents in order to send back the item for free. We also proceed to refund the shipping costs of your order and offers 10% on your next order. We try to provide the best customers service to our clients and apologize again for the trouble you encountered. Kind Regards

• 1 / 5 1

  

  Edit Flag

  I got a damaged item and sent a lot of e-mails but I did not any contact so far. Is there something problems???? What is wrong??? I hate it

  Review of 26/08/2018, following an experience of 09/07/2018 by RUTH M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We are sorry for the inconvenience. We just sent you an email proposing you a prepaid label for returning the items. We also proceed to refund the shipping costs of your order. We sincerely apologize for the trouble you encountered. Kind Regards

• 1 / 5 1

  

  Edit Flag

  Smallable happily took my money and said the order is "in process" but after several calls (nobody answers) and emails to customer support, it's been WEEKS and still have no idea when my item will arrive. What a horrible customer support system they have in place. Stay Away!!

  Review of 24/08/2018, following an experience of 08/07/2018 by LOLA R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We sincerely apologize for the inconvenience.We unfortunately encountered a technical issue with your order, which has been sorted it out. Your order is about to be sent and you will receive a email with the tracking number very quickly. We also proceed to refund the shipping costs of your order and offer 10 % on your next order. This code has been sent to you in the reply of the email you sent. We sincerely regret this technical incident and apologize again for the trouble you encountered. Kind Regards

• 1 / 5 1

  

  Edit Flag

  I accidentally purchased the same order twice. I emailed Smallable right away. They didn’t respond fornweeks and therefore mailed both orders. I returned one of the orders and months later haven’t received w refund. I have emailed multiple times and called with no response.

  Review of 24/08/2018, following an experience of 25/03/2018 by ZACH H. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We are sorry for this inconvenience. We proceed to refund your return. We sincerely apologize for the trouble you encountered and offers you 10% on your next order. You received this code into the reply of the email you sent. Kind Regards

• 1 / 5 1

  

  Edit Flag

  1- Bad customer service. 2- Sending me the wrong tracking number. 3- I paid for Fedex and they shipped my items with Chronopost Fr 4- Very Careless.

  Review of 24/08/2018, following an experience of 25/03/2018 by FAYE K. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We are sorry for the inconvenience regarding the order 2131073. We contacted the carrier and your parcel has been cleared by the customs and is now in Dubai. We sincerely apologize concerning the carrier and proceeded to refund the shipping costs for this order. We are happy to count you among our customer and regret this incident. Kind Regards

• 1 / 5 1

  

  Edit Flag

  Poor coordination wirh the carrier

  Review of 24/08/2018, following an experience of 09/07/2018 by SEAN C. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We inform you that following our conversation, we asked the carrier to correct the delivery address. Kind Regards

• 1 / 5 1

  

  Edit Flag

  Long waiting time on the phone to explain they sent me the wrong pair of sandals. Piece of furniture scratched as well.

  Review of 15/08/2018, following an experience of 23/03/2018 by DAISY M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We are sorry for the inconvenience. We proceeded to refund your item and offered 10% on your next order. We apologize again for the trouble you encountered. Kind Regards

• 1 / 5 1

  

  Edit Flag

  I made a purchase from Australia. The order came but didn’t fit properly. I sent an email re. the process to return the purchase for a different size but no one from Smallabe replied and as a result I’m stuck with an item that does not fit. I will not order from Smallable again!!

  Review of 12/08/2018, following an experience of 20/03/2018 by OLIVIA M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We are sorry for the inconvenience. We are going to verify why your mail has not received a reply. We refund the shipping costs of your order, which will cover the costs for your return. Kind Regards

• 2 / 5 1

  

  Edit Flag

  No customer service . No tracking of the order . It arrived super late

  Review of 11/08/2018, following an experience of 19/03/2018 by MANDY B. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Thank you for your feedback. Our apologies for this late reply. I checked the tracking and indeed, I can see you received the parcel after the 24 to 48 hours, which is the timeframe published on our site. We are refunding the shipping costs. Regarding the soft toy, it is in accordance with health and safety regulations, for a child who is 2 years old and upwards. Kind regards, Smallable Customer Service

• 1 / 5 1

  

  Edit Flag

  I really like smallable clothes but I sent a product back at my own expense as the fit was unflattering when I tried it on. The item was lost by the Royal Mail meaning I couldn't get a refund and lost £100. I phoned Smallable about the lost product and they were very understanding, but for a brand of this price an all inclusive refund service with safe delivery would be appreciated.

  Review of 08/08/2018, following an experience of 16/03/2018 by TYLER K. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  The wrong item arrived. I ordered a ceramic platter and instead recieved a stuffed animal. I emailed customer service and didn’t receive a response. After 4 days I contacted Smallable via Facebook. After another 2 days, I recieved a reply and the correct item was finally sent.

  Review of 04/08/2018, following an experience of 12/03/2018 by ISAAC T. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello Olivia, thank you for your feedback. We'd like to reiterate our sincerest apologies about what happened. We'd be happy to offer you a 10% discount on your next order. We hope that your next experience with us will be in accordance with the service we strice to provide. Here is the code to apply: SMB1937239665. Kind regards, Smallable Customer Service

• 1 / 5 1

  

  Edit Flag

  The candle holders had defect . I be sent multiple emails, after a few I finally got and answer that asked to send pictures. I have done it and til now no answer, even after a few more emails.. I guess I lost some money on products that shouldn't be sold..

  Review of 02/08/2018, following an experience of 10/03/2018 by SOPHIA H. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. We're so sorry about this and we have refunded the candle holders. You shall receive the refund shortly. Moreover, we are refunding the shipping costs you paid to receive that specifice order. We have taken the necessary measures to enable our sustomer service to reply to our customers in the quickest and most efficient way possible. Kiund regards, Smallable customer service

  Answer by Sophia H

  

  Flag

  Thank you. I just wanted to share with you the last communication inhad with smallable before this new message you sent me now: its the transcript :Hi Did you receive the photos ? Well I'm insisting on this not because of the value of those products, but because I'm amazed how smallable takes care about problems like this.. it wasn't the first time I bought on smallable online , I have been ordering several times orders over 150€, and I consider myself a good client of yours . Therefore, I can't understand why the costumers care keep ignoring this small problem I have with defect products you have sent. This is the last email I send about this subject, but I am sure I will not forget the lack of interest of your team when a problem occurs.. its very disappointed. Best regards Cristina Ferreira Leite So thank you for giving a feedback and try to make this right. Best regards

  Show exchanges Hide exchanges
• 1 / 5 1

  

  Edit Flag

  Rubbish !!!!!!!! Ordered a velvet cushion cover and cushion inner. Only received the cushion inner. After several emails and goods were returned received a credit for postage and cushion inner. Never received a credit for the cushion cover

  Review of 31/07/2018, following an experience of 08/03/2018 by EVELYN Y. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We sincerely apologize for the trouble you encountered. We thank you for forwarding us this problem. We proceed to send you a new item with Fdex Priority very quickly. We try to provide our customers the best quality of customer service . We apologize again for nthis inconvenience. Kind Regards

• 1 / 5 1

  

  Edit Flag

  Terrible no post purchase customer service , poor tracking and one order turned up all wrong with parts missing and damaged . One order took 3 months to arrive with no communication. Having been a regular customer I’m shocked how poor the service was and wouldn’t use again

  Review of 29/07/2018, following an experience of 06/03/2018 by SOFIA A. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  TERRIBLE. Unable to purchase from overseas, goods lost, replaced by wrong colour.

  Review of 27/07/2018, following an experience of 01/03/2018 by ANNA C. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We are sincerely sorry for the inconvenience. We unfortunately could not send again the order to Hong Kong because the original delivery address was in France. We also were not informed that you finally have been delivered of the wrong color of the new shipment with Chronopost. We offered you 10% on your next order with the following voucher code : CV505881768 We are trying to provide the best customer service to our clients. We apologize again for the trouble you encountered. Kind Regards

  Answer by Anna C

  

  Flag

  FYI, I have tried to order many times to deliver in HK, it didn't work out, so I have contacted your customer service, after long weeks, no one ever replied me. Therefore, I decided to organize the shipping in France (when your website guarantees the delivery in HK), and after weeks, my goods were lost... And you offer me -10% off when I got a super late delivery, with the wrong color and I had to pay at the counter an extra charge to load my son's bike on the plane. Sorry, but your service is terrible. Best regards,

  Show exchanges Hide exchanges
• 2 / 5 1

  

  Edit Flag

  We had to wait at least 7 weeks for our order to arrive. I love the website and would like to order more often, but knowing it will take such a long time, stops me from doing so.

  Review of 26/07/2018, following an experience of 03/03/2018 by MATILDA W. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We are sorry for the trouble you encountered. We are doing our best to satisfy our customers. We are refunding the shipping costs of your order and offering you 10%(except on discounted items) on your next order with the following voucher code : CV141069746 Kind Regards

• 1 / 5 1

  

  Edit Flag

  Not professional

  Review of 24/07/2018, following an experience of 01/03/2018 by AMBER P. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Dear Customer, We are sorry for the inconvenience. As there was no demand of return registered in your order, the warehouse did not validate your return. We apologize again for the trouble you encountered and proceed to refund your return. Kind Regards

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