Customer reviews

• 5 / 5 1

  

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  quick delivery, happy with service.

  Review of 04/04/2019, following an experience of 19/03/2019 by LAYLA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  great selection, fair prices and everything arrived so quickly. love this site and have ordered several more times from there now!

  Review of 04/04/2019, following an experience of 20/03/2019 by CAMERON E. *

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• 5 / 5 1

  

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  Wish you have a bigger discounts.

  Review of 04/04/2019, following an experience of 19/03/2019 by PAULA K. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Delivery was bit slow(or maybe I was so eager to get my new sneakers), otherwise everything went smoothly

  Review of 04/04/2019, following an experience of 20/03/2019 by STACEY C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very professional service. Great product. I’d definitely shop here again

  Review of 04/04/2019, following an experience of 20/03/2019 by GRACE T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent and quick! Will definitely order from here again!

  Review of 04/04/2019, following an experience of 19/03/2019 by TEAGAN E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Brilliant service, amazing range of products. Ordered the Giraffe rug for my sons room and it looks amazing!

  Review of 04/04/2019, following an experience of 19/03/2019 by SCARLETT M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  high quality and original clothing. easy to shop. fast shipment. i recieved a beautiful Smallable tote in a colour that matches my favorite coat.

  Review of 04/04/2019, following an experience of 19/03/2019 by SASHA C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast delivery!

  Review of 04/04/2019, following an experience of 19/03/2019 by NATALIE G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  excellent service

  Review of 03/04/2019, following an experience of 18/03/2019 by LILLY T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent

  Review of 03/04/2019, following an experience of 18/03/2019 by AMANDA C. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Delivery charges are still expensive compared to others. I don't order that often due to that. They are expensive items and delivery should be free. They should also be packaged much nicer than they are.

  Review of 03/04/2019, following an experience of 18/03/2019 by NATHAN E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great choice of beautiful items.

  Review of 03/04/2019, following an experience of 18/03/2019 by MELISSA K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast delivery, great products!

  Review of 03/04/2019, following an experience of 18/03/2019 by OLIVER H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very good, great service. I would recommend.

  Review of 03/04/2019, following an experience of 18/03/2019 by OWEN R. *

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• 5 / 5 1

  

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  Excellent service !

  Review of 02/04/2019, following an experience of 17/03/2019 by LEE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  It’s a very nice website! Wish you provided bigger discounts!

  Review of 02/04/2019, following an experience of 17/03/2019 by DALE T. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  I've ordered a pair of sneakers, and I received the wrong size. It has taken a while before there was a solution; the box said size 32, but inside the box there was a size 34 ... so to send it back to head office, not knowing if I'll get a refund, I decided to keep the wrong size, hoping that my son will be able to wear them soon... but still, it's a pity; now I need to go search for another shoe size 32 ...

  Review of 01/04/2019, following an experience of 20/02/2019 by PAULA R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great collection, easy to navigate. Very quick turnaround of orders placed.

  Review of 01/04/2019, following an experience of 16/03/2019 by WILLIAM M. *

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• 5 / 5 1

  

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  👍 Top !

  Review of 31/03/2019, following an experience of 15/03/2019 by ABBIE S. *

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• 4 / 5 1

  

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  Good service. Great quality.

  Review of 30/03/2019, following an experience of 13/03/2019 by GRANT W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very impressed with the efficiency of shipping my order to Australia.

  Review of 29/03/2019, following an experience of 13/03/2019 by ALEXA T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Such an amazing collection for beautiful items. I found everything I was looking for and more!

  Review of 29/03/2019, following an experience of 14/03/2019 by FREYA B. *

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• 5 / 5 1

  

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  The delivery fee is expensive, but I really like the eco bag as a gift.

  Review of 29/03/2019, following an experience of 25/02/2019 by YASMINE M. *

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• 4 / 5 1

  

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  Good

  Review of 29/03/2019, following an experience of 08/03/2019 by IMOGEN W. *

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• 2 / 5 1

  

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  Late delivery of item, even though delivery date booked three days in advance.

  Review of 28/03/2019, following an experience of 10/02/2019 by GRAHAM S. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. We can see that according to the tracking information, your order was delivered within the 10 working day time frame indicated on our site. We'd like to know why you consider this order was delivered late. A customer service agent will contact you right away to ask further information. Thank you for your patience. Smallable

• 1 / 5 1

  

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  The shipment is too bad I would appreciate if you change the shipping method

  Review of 26/03/2019, following an experience of 08/02/2019 by TINA M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. A customer service agent will contact you right away n order to futher assess the service you received concerning the delivery of your order. Thank you for your patience. Smallable

• 1 / 5 1

  

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  Smallable sent me the wrong dress. I returned it at my expense, requesting the correct dress. On Friday I received my new delivery and it was the wrong dress again. For the second time. I have just posted that back again at my expense. I’m disgusted with their service and won’t be buying from them again. I’m also out of pocket £10 for the postage. If I could give zero stars I would.

  Review of 26/03/2019, following an experience of 08/02/2019 by BRADLEY M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Great service with regards to delivery unfortunately I will be returning products as it was faulty

  Review of 25/03/2019, following an experience of 07/02/2019 by BEN R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, Thank you for your feedback. We're so sorry you received a faulty item. I can see a customer service agent contacted you 8 days ago but is yet to receive a reply? We will contact you again, right away, to arrange the return of your item. Kins regards, Smallable.

• 2 / 5 1

  

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  Overpriced, average quality clothes. Expensive shipping and returns.

  Review of 25/03/2019, following an experience of 07/02/2019 by AVA J. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. We sincerely regret your disappointment. A customer service agent will contact you right awxay to arrange the return of your item. Kind regards, Smallable

• 2 / 5 1

  

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  I did not recieve a conformation from my order. Nor did i recieve any information when or even if my package was shipped or a tracking number. On the website it said that it would take 2 to 3 working days for a package to arrive, mine arrived 7 days after my order.

  Review of 24/03/2019, following an experience of 06/02/2019 by SEAN Y. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Sadly this company is very behind when it comes to delivery and service. Twice my order has not arrived. They do not answer the phone nor email. I hope they improve dramatically and quickly.

  Review of 20/03/2019, following an experience of 22/01/2019 by ROXANNE S. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Dear Customer, We are sorry for the trouble you encountered with the delivery. We refunded the unavailable items and are about to send with an express carrier the available items. We apologize again for the trouble you encountered.. Kind Regards

• 1 / 5 1

  

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  My order arrived with items I haven"t ask for, colours specially, and crinkled. Not the standard was expecting. I'm sorry but items on sales shouldn't be sent in such a hurry.

  Review of 19/03/2019, following an experience of 01/02/2019 by CHARLES E. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Dear Customer, We are sorry for the inconvenience. We are about to reply to your email in order to sort it out quickly. We apologize again for th etrouble you encountered. Kind Regards

• 2 / 5 1

  

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  Le site est magnifique mais la livraison a posé beaucoup de problèmes et je n'en suis pas satisfaite DU TOUT. Je me réfère aux mails que je vous ai envoyé.

  Review of 17/03/2019, following an experience of 25/01/2019 by POPPY M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Bonjour, Nous vous prions de nous excuser pour le désagrément. Nous regrettons l'incident lors de la première livraison et sommes sur le point de vous rembourser vos frais de port pour cette commande. Nous avons procédé à l'expédition d'un nouvel article par UPS, afin que vous soyez livrée rapidement. Nous vous réitérons nos excuses pour la gêne occasionnée. Cordialement,

• 1 / 5 1

  

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  smallable sent me the wrong sized product. That have been nearly impossible to reach regarding fixing my order. The item was supposed to be a gift but It has now been two weeks and They still have not sent out another item even though I mailed the incorrect item back a few days. It is amazing to me that they take DAYS to get back to their customers. No offer of any discount was given either on this or future purchases. These are high end, expensive items that I purchased and went out of my way to order them all the way from Europe for a special family member. I won’t be ordering them again!

  Review of 15/03/2019, following an experience of 28/01/2019 by MAISIE W. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  My order was partly sent. The items I received were excellent but for the other items, I am still waiting for confirmation on when these will be sent.

  Review of 15/03/2019, following an experience of 28/01/2019 by SOFIA C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I haven’t received the product after four weeks - very poor and unexplained response from customer service. At this point I am concerned about fraud.

  Review of 15/03/2019, following an experience of 28/01/2019 by JEREMY J. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I placed a large order over a month ago, & I have still not received. I paid a significant shipping fee, & then was asked to pay additional fees later, because SMALLable didn’t respond to customs fast enough regarding material content of the order. I keep sending emails, as my order is currently sitting in the middle of nowhere, & no one will respond to me from SMALLable. I place a lot of international orders, & I am appalled at the lack of service and professionalism that SMALLable offers their customers .

  Review of 11/03/2019, following an experience of 11/01/2019 by GAVIN P. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. We can see that you have received the order today. We apologise for this delay and are refunding the shipping fees . Kind regards, Smallable

• 2 / 5 1

  

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  So far the experience is awkward, products received were too different than advertised online. Though minor differences are expected with ceramic ware, but the extent I experienced was too great. Customer service told me that the order would be refunded which is good as a resolution but the contact person has disappeared on me ever since. I have followed up 4 times with no response.

  Review of 10/03/2019, following an experience of 17/01/2019 by BRUCE T. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback and patience. A customer service agent has contacted you to confirm the agreeed refunds; shipping and custom fees. Regards, Smallable

• 1 / 5 1

  

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  I havent been able to get a fast reply on my inquiry and ask on my question re my order. Team disregarded my request in their reply which came quite late.

  Review of 10/03/2019, following an experience of 19/01/2019 by JASMINE C. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. A customer service agent will contact you imediately to answer any questions you may have. Kind regards, Smallable

• 1 / 5 1

  

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  We did not receive the mattress yet. we ordered it 8-1 2019. We try to contact with mail but we still have no answer.

  Review of 10/03/2019, following an experience of 08/01/2019 by NATASHA W. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your patience. A customer service agent will contact you swiftly to offer a qquick solution. Kind regards, Smallable

• 1 / 5 1

  

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  I ordered a garland for my baby's nursery and am not pleased with the quality/material of the $42 garland. I've reached out to Smallable both through Instagram and email inquiring about exchanging the garland for a different color (I noticed they are made from different materials, although the pictures they use are the same). It's been over a week and I still haven't received any answers. If you live in the US there are no returns, unless you ship something back on your own (costing $30+). For me to ship the garland back to France wouldn't be worth it. I'd be happy with a different color/material, I'm not trying to return the garland, just exchanging. I'm really disappointed, terrible customer service.

  Review of 08/03/2019, following an experience of 21/01/2019 by MAX P. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello thank you for your feedback. We can see that our customer service replied that in order to exchange the item, you would have to pay for the shipping costs as we do not provide prepaid labels. Regards, Smallable

• 1 / 5 1

  

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  Terrible They delivered completely wrong item and now are not available to contact by phone email or twitter no reaction

  Review of 07/03/2019, following an experience of 20/01/2019 by DAISY G. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your patience and feedback. Our customer service contacted you today providing you with the necessary documentation to send back the wrong item. To apologise, we have also refunded the shipping fees of your order. Kind regards, Smallable

• 2 / 5 1

  

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  Received a damaged item. Contacted customer support to resolve the issue, but even after three emails to Smallable I still haven’t heard back. This is unacceptable! Refund my money!

  Review of 06/03/2019, following an experience of 19/01/2019 by ISAAC T. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback and patience. Our customer service replied, refunding the damaged item. We're sorry it was no longer in stock, otherwise, we would have sent you a new one. Kind regards, Smallable

• 2 / 5 1

  

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  Website is good unfortunately confusion about delivery. Fed Ex tracking number not recognised. E.mailed smallable but no reply. Eventually delivered by different company who tracked me down having twice tried to deliver to me. Took 10 days from fed ex email to say order was dispatched. Not Good.

  Review of 05/03/2019, following an experience of 18/01/2019 by BARRY R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Thank you for your feedback. We'd like to sincerely apologise for the time you had to wait to receive your order. We are refunding the shipping fees. Kind regards, Smallable

  Answer by Barry R

  

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  Thank you for your reply. It is good to see that you take complaints seriously. I am pleased with the way you have dealt with this. I will continue to use your website. Ann Calman

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• 1 / 5 1

  

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  The customer service was terrible. It took nearly 3 weeks for anyone to respond to my emails and the courier service was a joke. The item arrived at the depot on the 7th jan but no contact was made to me at all until the end of jan to organise delivery (following numerous emails/ telephone calls from me) Then the item was delivered three days after the arranged delivery date meaning I had to be at home waiting for three days between 9am-5pm.

  Review of 04/03/2019, following an experience of 02/01/2019 by TIFFANY S. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you fort his feedback. Our dedicated customer service agent will contact you swiftly. Kind regards, Smallable

• 1 / 5 1

  

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  It just doesn’t get any worse than this company. I ordered a Bonpoint sleeveless coat, size 4 to 6 years, for my granddaughter, and Smallable sent me a size 3T, which will fit a 3 year old. I have done everything I can to get customer service to send a prepaid mailing label, so I can return the item, and after many e-mails and twice sending pictures sent to prove the error, Noel finally confirmed I would receive it within a day. It’s been over a week, and I still don’t have it. I have contacted my credit card company and disputed the charge. They are fully aware of the reason. If and when I receive the label, I will return the item. This will be my first and last order. I will never put myself through the agony of doing business with you, and I will do whatever I can to insure that other consumers are aware of your shameful business practices!

  Review of 03/03/2019, following an experience of 16/01/2019 by MARTIN C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Appalling customer service, haven't received my order and haven't had a response or refund

  Review of 28/02/2019, following an experience of 27/12/2018 by JADE H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  The package was damaged and items were missing from my order

  Review of 27/02/2019, following an experience of 11/01/2019 by JOEL M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Dear Madam, Thank you for your feedback and your interets in Smallable. We have taken into account your claim to make better our service. We do apologize that you received a damaged package from DPD. We didn't received any information yet that you have been refused the package . We ask the carrier to confirm us the return of your package and we will refund you immediately the order. We reiterate our apologies for the inconvenience caused and as a business gesture we offered you by email l a free shipping code off your next order . We remain at your disposal for anything further. Kind regards, Smallable Customer

  Answer by Joel M

  

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  Dear Sir/madam A week has passed since your previous message and I have not heard from you since. I would like to remind you that i have contacted you immediately via the smallable site as soon as i received the package damaged and with items missing (that was on the 29th of January). I would like to know if their has been any progress with my request. Kind regards Maria Vairami

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• 1 / 5 1

  

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  No communication or contact concerning problems with the delivery despite having email information?

  Review of 26/02/2019, following an experience of 22/12/2018 by KARL W. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Dear Madam, Thank you for your feedback and your interest in Smallable. We have taken into account your claim to make better our service. We do apologize that you didn't received your package and it has been return to sender because there is missing your street number. We are sorry that the carrier didn't informed us this problem in time. Be sure that this issues has been forwarded to the relevant services in order to avoid the same problem. We reiterate our apologies for the inconvenience caused and as a business gesture we offered you by email a free shipping code off your next order . We remain at your disposal for anything further. Kind regards, Smallable Customer

• 1 / 5 1

  

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  I am sαd to say that order 2527076 arrived delayed.although I had ordered it early enough. As a result my daughter had not her present in Christmas Ev and that was much inconvenient . Realizing that something was wrong I contacted Chronopost, they reffered me to the Greec courier company Speedex where I was told that the parcel arrived in Salonika, Greece on 12/19 but there was nothing written on it. No name, no adress, no telephone number, no e-mail. I have sent a comlaining e-mail to Smallable and the answer was that they can' t find me.

  Review of 25/02/2019, following an experience of 12/12/2018 by GEORGE C. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Dear Madam, Thank you for your feedback and your interest in Smallable. We have taken into account your claim to make better our service in order to avoid the same problem. We are sorry for the inconvenience and we have forwarded you claim to the carrier and the relevant service. We advise you to contact immediately the sender if you have the same issues in the future. Our customer Service didn't receive any request from you by email with the address rapsoman@sch.gr We reiterate our sincere apologies for the inconvenience caused and as a business gesture we would like to refund your shipping cost for 9,08 € on your VISA credit card. We remain at your disposal for anything further. Kind regards, Smallable Customer

  Answer by George C

  

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  Hi, I will follow your advise for future orders. At the time I accept your apologies and the commercial gesture. Best regards Aikaterini Kouki

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• 1 / 5 1

  

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  If Smallable makes a mistake the customer dont have to pay for it!

  Review of 24/02/2019, following an experience of 09/01/2019 by KARL R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your review. A customer service agent will contact you promptly. Kind regards, Smallable

• 2 / 5 1

  

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  The order was sent to the wrong place, and then finally arrived.

  Review of 24/02/2019, following an experience of 09/01/2019 by CARLIE H. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. We're so sorry for the time you had to wait to receive your order. We are refunding the shipping fees you had paid. Kind regards, Smallable

• 1 / 5 1

  

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  impossible to reach you for a return – Smallable did not pay for the items to be returned and i am still awaiting a refund. overall extremely disappointed and will not be using the service again.

  Review of 20/02/2019, following an experience of 05/01/2019 by RAY R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, Thank you for your feedback. We can see that your order has been fully refunded and that our customer service answered positively to your request. We will contact you shortly to offer you a discount on a next order, hoping that it will match your expectations. Kind regards, Smallable

  Answer by Ray R

  

  Flag

  thank you

  Answer by en.smallable.com

  

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  You're welcome, please don't hesitate to reply to our customer service agent, should you have any questions, he'll be happy to help.

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• 1 / 5 1

  

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  Worst customer service I ever have experienced! No one really answering you and helping you!!! Ordered table in December. Reserved broken package which didnt take and still waiting for new one! But the worst is that no one really helps you and answeres your mails! Not telling really whats going on! Wont recomment your webstore to anyone!

  Review of 19/02/2019, following an experience of 04/01/2019 by ELIZABETH W. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  late delivery

  Review of 13/02/2019, following an experience of 29/12/2018 by STACEY S. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. Indeed, your order was delivered late by the carrier. We're so sorry about this and are refunding the shipping costs. A customer service agent will contgact you directly. Kind regards, Smallable

• 2 / 5 1

  

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  Ordered dress and it arrived in terrible packaging. Dress was Carelessly thrown in a huge crumpled plastic bag. Not folded with any care. Worst packaging I have ever seen with online shopping. Returned it and am still waiting fir refund.

  Review of 12/02/2019, following an experience of 28/12/2018 by RUTH L. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your review. I can see that the order has been fully refunded and that our customer service agent sent you a discount code to have free shipping on your next order. Regarding the packaging, we'kll be having a word with our warehouse Manager, we're so sorry about this! Kind regards, Smallable

  Answer by Ruth L

  

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  Thank you for your message. I appreciate your reply.. I still didn't get the refund in my bank account, but hopefully this will come next week.. Thanks for your help.

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• 2 / 5 1

  

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  I bought last item cloth but got wrong item. It was disappointing.

  Review of 11/02/2019, following an experience of 27/12/2018 by EVIE M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you so much for your feedback. We can see that the order has been fully refunded following its return and that our customer service agent sent you a duscount code for a future order. We'd like to reiterate our sincerest apologies. Kind regards, Smallable

• 1 / 5 1

  

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  Absolutely rubbish Boughted a pyrenex coat it said authentic but it was 100% fake I will not recommend to anyone this company

  Review of 10/02/2019, following an experience of 26/12/2018 by HANNAH M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your review. We can confirm that our provider Pyrenex, supplies authentic items. We regret your disappointment with the size and material of the item and we have provided you with a prepaid label to send it back. Kind regards, Smallable

• 1 / 5 1

  

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  I love your store!! Well done!!!!

  Review of 09/02/2019, following an experience of 25/12/2018 by LEO R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

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  Hello, thank you for your feedback. We're happy you love our store but we're a bit worried something might be wrong with your order as you only graded us with one star? A customer service agent will contact you shortly. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Not the colour described.. Ordered yellow as its what says on website and order receipt when turned up.. Got pea green and was told that's the colour in the picture

  Review of 05/02/2019, following an experience of 21/12/2018 by JOSEPH K. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your review. A customer service agent will contact you. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  I did not get my order!!!

  Review of 03/02/2019, following an experience of 19/12/2018 by GRANT L. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your review. We'd like to let you know that the order has been fully refunded. We'd like to express our sincerest apologies. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  I chose to order through chronomail. Nowhere did ir say, that they distribute through dpd in switzerland. I had authorised dpd (but not chronomail)to leave things in the letter box, as I was only expecting a book via dpd. My purchase was left in the letterbox and promptly stolen. I have not seen it or wven recieved an answe to my mail stating this ro smallable.

  Review of 03/02/2019, following an experience of 19/12/2018 by ZACHARY G. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your review, a customer service agent is currently dealing with your issue. We are doing our best to provide you with a swift solution. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Wish I could review. Instead they sent me a table, and when I asked to exchange, it took 3 weeks of back and forth (with large delays, not actually apologizing or offering a solution). After 3 weeks of horrible dialogue, I was told they sold out. Thanks for nothing.

  Review of 03/02/2019, following an experience of 19/12/2018 by GAVIN A. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your review. We're so sorry about this stock shortage. A customer service agent will contact you shortly. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Smallable cs didn't keep its words. Late answers and now even no answers for the refund which they said before purchasing. Can't believe what it says and won't use smallable again.

  Review of 31/01/2019, following an experience of 09/12/2018 by LILY W. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your email. We apologise for this delay. You shall be receiving the refund of the custom fees shortly. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Ordered in Nov and still haven’t received my order and this was a present for our new granddaughter to celebrate her birth !!!!!!!!

  Review of 31/01/2019, following an experience of 28/11/2018 by JESSICA M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your message. We'd like to apologise for this delay and we'd like to let you know that we have refunded the shipping costs of your order. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Didnt except the the table cos package was totally broken and coffee tables legs inside you could see was harmed. No one is still answering about this case. So customer service is very poor!

  Review of 29/01/2019, following an experience of 14/12/2018 by ALEXANDER S. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your patience. A customer service agent will reply shortly. Kind regards, Smallable

• 2 / 5 1

  

  Edit Flag

  Lovely scarf arrived quickly but came marked, I sent it back and only got a refund for the scarf minus postage. If an item comes damaged should be a full refund.

  Review of 24/01/2019, following an experience of 09/12/2018 by AIDEN D. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, Thank you for your email. Indeed, we need to refund the shipping fees. A customer service agent will contact you. Kind regards, Noël

• 1 / 5 1

  

  Edit Flag

  I would like to say the user experience of the website is fantastic. The navigation and the design is great. Browsing through all those beautiful items is dreamy. It's expensive but it is s definitely worth it as the toys or the clothes for kids are crafted beautifully. Unfortunately the dream turns into a nightmare as soon as you press the buy button. Please refer to order 2526144. The beautifully crafted objects arrived late, smashed and unusable. The customer service was appalling. Don't promise to call back if you don't! Then i checked my order and 2 of the books have the pages cornered. All in all i am disappointed. Your delivery system let the toys manufacturers and your business down!!!

  Review of 23/01/2019, following an experience of 07/12/2018 by ROSIE M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  It was a terrible experience. The order never arrived and I am still waiting for the refund.

  Review of 20/01/2019, following an experience of 05/12/2018 by MATILDA R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you again for your review. A customer service agent has been intouch to offer the shipping fees on your next order with a quick carrier and to confirm the refund. Kind regards, Smallable

• 3 / 5 1

  

  Edit Flag

  The courier had a very bad service. They just left the parcel to the house next door without notifying anybody. Nobody lives in that house, we just found the parcel by coincidence.

  Review of 20/01/2019, following an experience of 04/12/2018 by EDWARD G. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your message. We'd like to express our sincerest apologies for this issue. We are refunding the shipping fees. A customer service agent will be in touch to check whether you are satisfied with your order. Kiund regards, Smallable

• 2 / 5 1

  

  Edit Flag

  A thing was easy as ordering a giftcard took me almost all morning, I think I spend more money calling to your services than the gift amount. Never again.

  Review of 20/01/2019, following an experience of 05/12/2018 by DOMINIC K. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. We're so sorry we couldn't provide you with quick answers. A customer service agent will contact you right away to offer a discount voucher to apologise and any assistance you would need, should you order with us again. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Customer service is appalling, the only way you can ever get a reply is my naming and shaming on social media. Have had so much stress trying to sort a very small problem out twice now I will not shop with them again.

  Review of 19/01/2019, following an experience of 04/12/2018 by DAISY H. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your review. We're so sorry you had to name and shame customer service agents! We went through the history of your emails and can see that the relevant refund has been processed and that you managed to use your discount voucher on December 4th. The person you were in contact with has been briefed. If you ever have any questions in the future, he'll be happy to assist. Kind regards, Smallable

  Answer by Daisy H

  

  Flag

  I only got a reply eventually because I contacted you on social media and one of the discount codes was never able to be used so I gave up

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• 2 / 5 1

  

  Edit Flag

  Website and products look good but couldn’t recommend due to problem encountered with toy

  Review of 19/01/2019, following an experience of 04/12/2018 by JULIE S. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you so much for your review. We're not sure what the issue the issue is with the toy, we can't find a message inb our history. A customer service agent will contact you right away, we know a swift solution will be provided. Thank you for your patience. Smallable

• 1 / 5 1

  

  Edit Flag

  It was a terrible experience. The parcel was returned to sender twice. I asked for a refund, and am still waiting for it.

  Review of 17/01/2019, following an experience of 16/11/2018 by OSCAR W. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your review. How unfortunate! We'll have a customer service agent contact you right away. Moreover, we can confirm that you have received the full refund of your order. Kind regards, Smallabe

• 1 / 5 1

  

  Edit Flag

  Unresponsive customer service.tried contacting them to resolve an issue with the order several times

  Review of 17/01/2019, following an experience of 29/11/2018 by YVONNE A. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. I can see you received your replacement yesterday! I hope you like it. We are also refunding the shipping fees you had paid. Kind regards, Smallable

  Answer by Yvonne A

  

  Flag

  Thank you for sending the replacement!

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• 1 / 5 1

  

  Edit Flag

  Products were great - shipping and customer service were rough.

  Review of 14/01/2019, following an experience of 29/11/2018 by KARLIE R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your review, we are refunding the shipping fees. We're so sorry about the time you had to wait to receive your order. A customer service agent will contact you right away. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Poor response times to emails and they asked for additional personal information after they had takem cash from my card.

  Review of 13/01/2019, following an experience of 28/11/2018 by EMILY L. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. Identification checks are made on a customer's first order, to avoid fraud. We're sorry if this was a little time consuming and can assure you that this only occurs on a customer's first order. Kind regards, Smallable

• 2 / 5 1

  

  Edit Flag

  Item wasn’t available when on the website it said it was. No instant refund, money returned after 1 week.

  Review of 13/01/2019, following an experience of 28/11/2018 by EMILY R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. Indeed, we apologise for this unforeseen stock shortage. We can confirm the order has been fully refunded. To apologise, we had sent you this discopunt code (10% on your next order): SMB1186612871. Kind regards, Smallable

• 2 / 5 1

  

  Edit Flag

  Delivery service required a signature but courier was unreliable.

  Review of 13/01/2019, following an experience of 28/11/2018 by PETER E. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback.We can see that you waited for your order for too long. We sincerely apologise and are refunding the shipping fees. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Easy to order but terrible customer service, no answer to calls, emails, nothing

  Review of 12/01/2019, following an experience of 25/11/2018 by EDWARD T. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, Thank you for your feedback. A customer service agent will contact you right away. Kind regards, Smallable

• 2 / 5 1

  

  Edit Flag

  Good website

  Review of 11/01/2019, following an experience of 27/11/2018 by ISABELLE K. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, Thank you for your feedback. We're so sorry about this. I checked all of your emails. A customer service agent will contact you and provide you with a swif solution. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  bad afterservice

  Review of 11/01/2019, following an experience of 27/11/2018 by ALICE R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for this feedback. We'd like to confirm that following the cancellation of your order, it has been fully refunded. We're so sorry your first order with us didn't work out. Acustomer service agent will contact you shortly. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  i did not receive my order. they told me that the product is out of stock

  Review of 11/01/2019, following an experience of 26/11/2018 by PAULINE B. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, yes indeed, what a shame. The item was actually out of stock, the order has been fully refunded. We'd like to reiterate our sincerest apologies. If you double check the email we send you, you'll notice that we're happy to offer you a 10% discount on your next order! A customer service agent will contact you. Don't hesitate to ask any type of question regarding your order, we'll be happy to assist you! Kind regards, Smallable

  Answer by Pauline B

  

  Flag

  i want to make a new order and i want the discount

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• 1 / 5 1

  

  Edit Flag

  I have not yet received the item and no one appears to know where it is. My messages to Smallable have been unanswered. I would not order from them again. At this point I am out $$$$

  Review of 11/01/2019, following an experience of 26/11/2018 by DENNIS S. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. Indeed, the order was delivered on December 14th! We're so sorry about this. We are refunding the shipping costs you paid and a customer service agent will contact you right away. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  I have not got the correct order.

  Review of 08/01/2019, following an experience of 09/11/2018 by JOSEPH E. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback on December 7th. I can see that our customer service provided you with a swift solution the same day. Please don't hesitate to contact the customer service agent you were in contact with should you have further questions. Kind regards, Smallable

• 2 / 5 1

  

  Edit Flag

  Unfortunately, I received the wrong color for the light down jacket in size 2. This is the second time in two months that I order something from smallable and get the wrong color sent. It seems to me that whenever smallable runs out of a specific color or size, they send the wrong one to see if the customer accepts anyway. When you contact customer service it’s always “please send us a picture” and then you have to return the item to then get a refund or the right one sent. By the time you send the item back, they are out of stock of what you originally ordered so all that work was for nothing, plus then I have to try to get my import duties returned (yeah right!). I have 2 small kids, if I have time to be doing all this extra work for things I order, I wouldn’t order them online, I’d go to a store and save myself the trouble. I’m starting to lose my patience because it’s happened several times and I shouldn’t have to go through so much trouble to purchase things. It’s sad because I truly love the selection at smallable but unfortunately, the people that ship their orders aren’t being careful Enough. Smallable is quite close to losing me as a client.

  Review of 08/01/2019, following an experience of 20/11/2018 by ADAM W. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for this feedback. We'll check with the warehouse wheteher we have the right colour for you. However, we would require a photo from you. Customer service sent you an email, but to no avail. I'll have them contact you again right away. We'd like to reiterate our sincerest apologies for this issue. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Delivery service the company uses is terrible. There is no proper tracking and there can be no estimate or information whatsoever when the products will arrive. Product arrived in batches, in horrible condition and with parts missing. When requested for replacement parts (bed fittings were missing!!!) they could not provide any timing estimate at all! Call center service when calling from abroad is very poor. English line diverts to a German voicemail and waiting times are long. Opening times are those of a civil service company and not of a private enterprise. Staff is generally trying to be helpful however, unsuccessfully. The only positive thing about the experience was the full refund and the return of the products.

  Review of 04/01/2019, following an experience of 19/11/2018 by EVA G. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. A customer service agent will contact you. We'd like to let you know that we have had a word with both our warehouse and carrier concerning this isolated issue. We're so sorry. We have taken the necessary action to prevent this type of issue in the future. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  For the second time receided not what i ordered. i ordered 150x200 but delivery contents 50x200 for all three items. This may happen once but not two times. So I stop ordering anything with your company as it is very complicated and expensive to send back goods from switzerland. Your Customercare Team was very friendly and helpful. But of course, I am very disappointed not to have those nice big scarfes.

  Review of 31/12/2018, following an experience of 15/11/2018 by DAVE H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Got the order wrong. Then Took a very long time to respond to my email. When they finally responded and I sent the pictures they asked for they still didnt reply back! Worst service.

  Review of 29/12/2018, following an experience of 14/11/2018 by MELISSA C. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. A customer service agent replied today. Our apologies for this issue. We are refunding the shipping fees, to apologise. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  I received my order very late. And I wrote an e-mail about my delay and asked refound for my shipment fee. ( it was an express shipment) No bodies had repleid my e-mail.

  Review of 29/12/2018, following an experience of 13/11/2018 by JUSTINE W. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. We're so sorry about this delay. We are refunding the shipping fees and a customer service agent will contact you. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  The customer service they provide is one of the worst ever seen. Received broken item - a glass Christmas tree decoration was wrapped in a bubble sheet and putted in a box full of much heavier items. The box itself I received looked almost damaged. I believe that they should work on their packaging. But still the worst thing is the customer service. Approached them 6!! Days ago and the problem is not solved yet. 6 days for not solving such a problem discourages me from being their customer ever again. Its 2018 guys!

  Review of 29/12/2018, following an experience of 12/11/2018 by AMELIA T. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your email We're so sorry about this. The damaged item has been refunded. Moreover a customer service agent will contact you. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Ordered 2 Moncler Jackets on 9/11/2018, delivered 15/11/2018, fold up bed delivered in error of one of the jackets. Spoke and emailed several times jacket now out of stock?, 2 weeks later still no refund and no collection of bed which is very large and obstructive.

  Review of 28/12/2018, following an experience of 09/11/2018 by THEO H. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. A customer service agent has replied. We will provide you with a swift solution. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Please see my respinse to no reply from smallable

  Review of 28/12/2018, following an experience of 12/11/2018 by SAMUEL M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  my order never arrived

  Review of 28/12/2018, following an experience of 07/11/2018 by TEAGAN M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. Indeed, the carrier was unable to deliver the order. The items were refunded on November 12th. The refund of the shipping costs hadn't been made. Our apologies, said refund has been processed today. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Terrible customer service experience. Had item shipped to my mother in Switzerland so that it would be faster and she could bring it to me in Canada in time for my baby’s arrival. The item never showed and tracking number/company provided came up empty. Insufficient responses from customer service at smallable, at one point they didn’t even respond to my email for 9 days! 5 weeks later it was resolved- the item arrived in Switzerland but my mother is already in Canada. And my baby is here too so the item did not make it in time for her nursery. Very disappointing. I now have yo have the item shipped to me anyway. The worst part is silence on the part of smallable. In my last email I asked them to treat the purchase as a return and credit my account as I no longer want the item (for reasons above) and their response was to finally have the product sent to Switzerland (4 weeks later) and credit my shipping but no email response with acknowledgement of my request, or letting me know what they were doing to resolve it. Such a shame! Their product selection is great but so not worth the hassle.

  Review of 24/12/2018, following an experience of 15/10/2018 by KYLE S. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, Thank you for your feedback. We're so sorry about what happened. We will be making the necessary adjustments with both our carrier and customer service in order to anticipate this type of issue in the future, in a more efficient manner. We shall be sending you a private email to arrange the return of your item and we will be sending you a discount code to apologise. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Not bad but Icustomer service was pretty bad

  Review of 23/12/2018, following an experience of 07/11/2018 by CAMERON M. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, thank you for your feedback. Customer service is currently trying to understand your issue. An email has been sent to you. Thank you for your patience. Kind regards, Smallable

• 2 / 5 1

  

  Edit Flag

  Poor experience. I received the wrong item. Went thru the return process.... got the paperwork to return, but couldn't find a method to ship under $300!, which obviously isn't worth. So I have a item i don't want and can't return. And phone numbers to call will not connect! Loved your store on a recent trip to Paris - not worth ordering

  Review of 23/12/2018, following an experience of 07/11/2018 by SOPHIA R. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, Thank you fopr your feedback. We're so sorry about what happened. We are fully refunding the item as well as the shipping fees you paid. We are sending you a prepaid label, so you can send back the wrong item, for free. Moreover, we are sending you a private email with a discount code to apologise. Kind regards, Smallable

• 1 / 5 1

  

  Edit Flag

  Worst online shopping experience. Item never arrived. Non existent customer support. Will never use this website again!

  Review of 23/12/2018, following an experience of 07/11/2018 by REECE D. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, Thank you for your feedback. We apologise for this issue and we will be opening a dispute with the carrier. You shall be receiving the full refund of your order shortly. Smallable

  Answer by Reece D

  

  Flag

  Thanks for the reply. Can you please resend the item I ordered but with another courier as a priority delivery ? I would prefer this to a refund. Regards, Graham

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• 1 / 5 1

  

  Edit Flag

  i didnt receive my parcel and nobody gets back to me. terrible service!!

  Review of 22/12/2018, following an experience of 06/11/2018 by JEREMY D. *

  *Pseudonymized data at the request of the author

  Answer by en.smallable.com

  

  Flag

  Hello, Thank you for your feedback. Your exchange order has been validated, it will be shipped shortly. Kind regards, Smallable

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