Customer reviews for fusalp.com

Customer reviews

• 5 / 5 1

  

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  Fabulous products & great quality & service

  Review of 30/01/2021, following an experience of 13/01/2021 by JACOB F. *

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• 5 / 5 1

  

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  Shipping on time, lovely item. Superior quality, of course.

  Review of 28/01/2021, following an experience of 12/01/2021 by ALICE C. *

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• 5 / 5 1

  

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  Satisfied with this store.

  Review of 22/01/2021, following an experience of 02/01/2021 by AMY W. *

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• 1 / 5 1

  

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  I did order a sweater 28th November, still not received!!! I have sent you several messages, no repons, no order delivered.

  Review of 29/12/2020, following an experience of 28/11/2020 by KARL E. *

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• 5 / 5 1

  

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  My first item ever from the brand Fusalp.

  Review of 18/11/2020, following an experience of 31/10/2020 by ALISON W. *

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• 5 / 5 1

  

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  It was easy to order and the package came quickly

  Review of 15/10/2020, following an experience of 28/09/2020 by FLORENCE C. *

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• 5 / 5 1

  

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  Nicely laid out website, clear, simple and easy to use.

  Review of 15/10/2020, following an experience of 25/09/2020 by ABIGAIL J. *

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• 3 / 5 1

  

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  I think you should offer free delivery for orders over 300 Euro

  Review of 02/10/2020, following an experience of 15/09/2020 by HOLLY B. *

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• 5 / 5 1

  

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  The order arrived just in time.

  Review of 22/08/2020, following an experience of 05/08/2020 by HARLEY S. *

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• 5 / 5 1

  

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  Easy to order, great product selection, products of the highest quality.

  Review of 13/08/2020, following an experience of 21/07/2020 by CHRISTOPHER M. *

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• 4 / 5 1

  

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  Little information about high cost for customtax when purchasing from Norway

  Review of 01/08/2020, following an experience of 13/07/2020 by COLIN W. *

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• 1 / 5 1

  

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  When price is listed in NOK I dont expect to pay VAT and furthermore when Fusalp store in Oslo says price on website is right.

  Review of 01/08/2020, following an experience of 01/07/2020 by TONY R. *

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• 5 / 5 1

  

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  Although the shipment delivery was a little longer than I anticipated, it arrived perfectly fine & it was very easy / user friendly to navigate through the product pages. I recall the product pics were quite fast to load as well which clearly helps the overall buying experience. All pics should have the same loading format for consistency & to build loyalty with your great brand. Thx

  Review of 01/08/2020, following an experience of 13/07/2020 by ALEXA P. *

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• 5 / 5 1

  

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  The navigation of the site was great. I bought my first fusalp product in France and I am really grateful that I can access your fantastic products from New Zealand. Bonne Chance! Catherine

  Review of 22/07/2020, following an experience of 21/06/2020 by SEBASTIAN M. *

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• 1 / 5 1

  

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  I have very bud experience with your customer care. They was rude and aggressive on the phone just because was no clear for me the procedure and I asked to repeat.

  Review of 22/07/2020, following an experience of 20/06/2020 by IMOGEN R. *

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• 5 / 5 1

  

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  Easy navigation through the website, found what I was looking for and purchase and shipping to the US was fantastic!

  Review of 03/07/2020, following an experience of 31/05/2020 by NATALIE K. *

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• 1 / 5 1

  

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  I haven’t even gotten my item!!

  Review of 03/07/2020, following an experience of 30/05/2020 by NICK W. *

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• 5 / 5 1

  

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  very good

  Review of 03/07/2020, following an experience of 03/06/2020 by ZACHARY M. *

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• 3 / 5 1

  

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  Payment error message turned out that the order was submitted, I received 2 identical items (4 total) and had to send them back. Customer service responds relatively quickly after telephone call, but via email, I did not get the reply twice. The sizing for the ski pants was not accurate. The size guide on your website indicates larger than the actual item size. Therefore the ski pants was too just to keep, needed to exchange the size. However you don’t offer free exchange for international customers, had to reorder and repay, in addition to send it back to you with refund delays. Wish you could offer to at least European countries a free exchange of items, since you charge more with local currency. I was shocked to find out about your pricing to the UK, you don’t convert euro price to pound equivalent, instead you charge €100 = £100.. So when you shop ONLINE which is at least 10% or more OVER PRICED for the U.K. customers. Not a good deal for us. Since this is a purchase online, you should not price the items more than the value you sell in France. and we also pay an additional import duty fee, double pain!!!

  Review of 25/06/2020, following an experience of 25/05/2020 by ROSS S. *

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• 5 / 5 1

  

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  Parfait je vais commander un cadeau pour l’anniversaire je t’arriver un petit peu plus tard que prévu par rapport à la covid 19 mais c’est parfait.

  Review of 10/06/2020, following an experience of 22/05/2020 by GRAHAM K. *

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• 4 / 5 1

  

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  Good and clear communication and more than one delivery options to choose from. Downside, you have to pay to return goods.

  Review of 04/06/2020, following an experience of 18/05/2020 by LEXI R. *

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• 5 / 5 1

  

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  shop worked fine, payment and delivery perfect!!

  Review of 28/05/2020, following an experience of 10/05/2020 by PATRICK B. *

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• 4 / 5 1

  

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  long time to deliver the order but easy to use your website plus it looks good

  Review of 16/05/2020, following an experience of 27/04/2020 by JOE R. *

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• 5 / 5 1

  

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  Todo esta bien. La calidad y el estilo

  Review of 08/05/2020, following an experience of 17/04/2020 by BECKY S. *

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• 5 / 5 1

  

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  Bien sûr...fabulous..chic ..le commande es venu très rapidement..le style ..le coup la taille ..tout es la .!! Je suis ravi...il manqué juste là cadeau proposé..il été pas!.. mais ce ne pas important ..le produits sont parfait ..Thank you ... Waiting for the snow😉

  Review of 08/05/2020, following an experience of 21/04/2020 by TONY O. *

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• 3 / 5 1

  

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  Returning a product is complex and I did not get any feedback So far I could not return it

  Review of 08/05/2020, following an experience of 14/04/2020 by LEANNE M. *

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• 2 / 5 1

  

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  info about items is not enoght to have a clear idea over them and items do not fit as picture. return process is not easy. as another companies, you would send return label

  Review of 08/05/2020, following an experience of 07/04/2020 by OLIVER C. *

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• 4 / 5 1

  

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  Satisfactory overall. Return process could be improved (international)

  Review of 08/05/2020, following an experience of 17/04/2020 by RUTH D. *

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• 5 / 5 1

  

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  Good service.

  Review of 08/05/2020, following an experience of 10/04/2020 by JONATHAN H. *

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• 5 / 5 1

  

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  Very easy to order

  Review of 23/04/2020, following an experience of 01/04/2020 by CARMEN M. *

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• 5 / 5 1

  

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  Amazing service, prompt response to question asked via email, fast delivery.

  Review of 23/04/2020, following an experience of 31/03/2020 by EMILY P. *

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• 5 / 5 1

  

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  Very good, great service. I would recommend.

  Review of 23/04/2020, following an experience of 29/03/2020 by ELLA S. *

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• 5 / 5 1

  

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  Easy website to navigate, delivered product swiftly and fantastic garment. So please. Thank you

  Review of 23/04/2020, following an experience of 30/03/2020 by STACEY S. *

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• 1 / 5 1

  

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  Fusalp did not pay for full shipping, handing & customs.

  Review of 23/04/2020, following an experience of 23/03/2020 by ROWENA D. *

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• 5 / 5 1

  

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  Thanks! Would love a heavier warm up jacket, don’t see one...

  Review of 23/04/2020, following an experience of 28/03/2020 by PHOEBE M. *

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• 5 / 5 1

  

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  Everything amazing and fits perfect

  Review of 02/04/2020, following an experience of 07/03/2020 by SASHA O. *

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• 4 / 5 1

  

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  The navigation is a bit hard on the site , the delivery the range of products are really good.

  Review of 01/04/2020, following an experience of 05/03/2020 by SASHA P. *

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• 5 / 5 1

  

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  Great quality and fit. I Am usually xs/s/0 and the 34 and xs actually fit really good, looks good but not uncomfortable and thigh. Love the jackets, light jackets and pants. Will try out sweaters from fusalp next season.

  Review of 01/04/2020, following an experience of 08/03/2020 by JAKE C. *

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• 4 / 5 1

  

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  Had difficulty using my paypal account...For those customers ordering from US may need to pay additional custom/tax fee...overall, good experience. Size seems like 1/2 size slimmer than Bogner. I like it. Better fitting overall.

  Review of 01/04/2020, following an experience of 14/03/2020 by HOLLIE H. *

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• 2 / 5 1

  

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  Haven’t received order, it’s over a week late. Waiting for a response from Fusalp team.

  Review of 01/04/2020, following an experience of 28/02/2020 by STEPHANIE S. *

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• 1 / 5 1

  

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  I returned part of my order over 2 weeks ago and still do not have a refund!

  Review of 25/03/2020, following an experience of 22/02/2020 by CARLIE P. *

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• 5 / 5 1

  

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  Detailed, easy to use website.

  Review of 16/03/2020, following an experience of 16/02/2020 by LEXI R. *

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• 4 / 5 1

  

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  Website works fine - delivery was fast and all well!

  Review of 16/03/2020, following an experience of 15/02/2020 by KEELEY P. *

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• 1 / 5 1

  

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  I made a purchase on Feb. 9th, and I still have not received my product. Order : 039312 Placed on 02/09/2020 21:33:51

  Review of 16/03/2020, following an experience of 09/02/2020 by LINDSAY T. *

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• 5 / 5 1

  

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  Excellent customer service

  Review of 20/02/2020, following an experience of 20/01/2020 by EMILY C. *

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• 5 / 5 1

  

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  money value

  Review of 02/02/2020, following an experience of 16/01/2020 by LAURA A. *

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• 4 / 5 1

  

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  Good

  Review of 31/01/2020, following an experience of 12/01/2020 by DAN C. *

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• 1 / 5 1

  

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  I didnt receive what I bought or my money. This is unacceptable.

  Review of 31/01/2020, following an experience of 16/12/2019 by ALICE O. *

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• 4 / 5 1

  

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  Easy to order

  Review of 31/01/2020, following an experience of 12/01/2020 by CARLIE M. *

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• 5 / 5 1

  

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  Great

  Review of 31/01/2020, following an experience of 07/01/2020 by DAVID M. *

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• 5 / 5 1

  

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  i requested the speed post and the shipment did came fast.

  Review of 31/01/2020, following an experience of 13/01/2020 by SOFIA W. *

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• 5 / 5 1

  

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  Easy navigation

  Review of 20/01/2020, following an experience of 02/01/2020 by DANIEL B. *

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• 5 / 5 1

  

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  Fast and efficient

  Review of 17/01/2020, following an experience of 01/01/2020 by CALLUM R. *

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• 5 / 5 1

  

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  excellent product...perfect size,length,material

  Review of 14/01/2020, following an experience of 27/12/2019 by DALE R. *

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• 5 / 5 1

  

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  Perfect

  Review of 07/01/2020, following an experience of 20/12/2019 by ELSIE G. *

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• 5 / 5 1

  

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  all very good

  Review of 07/01/2020, following an experience of 21/12/2019 by ADAM Y. *

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• 4 / 5 1

  

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  Received the items as promised and in the time agreed, however no confirmation of purchase email or message was sent with tracking number or just confirmation number.

  Review of 05/01/2020, following an experience of 19/12/2019 by WENDY T. *

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• 5 / 5 1

  

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  The Quality and the french style are great.

  Review of 31/12/2019, following an experience of 15/12/2019 by JADE H. *

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• 4 / 5 1

  

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  Generally very good, return process seemed to be a bit "hidden" and complicated compared to other online shopping (e.g. mytheresa). Very nice phone support though!

  Review of 27/12/2019, following an experience of 06/12/2019 by JACK K. *

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• 5 / 5 1

  

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  Very clear delivery tracking info and on-time shipping. Packaging is delicate. Love it!

  Review of 25/12/2019, following an experience of 09/12/2019 by LUKE M. *

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• 1 / 5 1

  

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  Fusalp sent me dirty ski jacket

  Review of 15/12/2019, following an experience of 17/10/2019 by WILLIAM R. *

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• 1 / 5 1

  

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  I am extremely upset that I had to pay for my return shipping and that I was not proved a return label. I ordered two sizes to test which one fits. I wanted to order another jacket and now will refrain. Bad service osprey

  Review of 14/12/2019, following an experience of 29/10/2019 by JAYDEN S. *

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• 3 / 5 1

  

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  I’m happy with the order and service when I needed it. But in this day and age to have to pay for delivery, especially for luxury goods is quite incredible. It is especially unacceptable that returns are also at the cost of the customer. I would recommend looking at how other companies manage this service quite easily. A DHL slip should be included in the delivery so that customers are not inconvenienced by shopping online, after all, that’s the whole point...it should be easier than going to a store. Once I’ve received my final size I can say I would not shop online with you again...which is a shame.

  Review of 28/11/2019, following an experience of 11/11/2019 by ASHLEY H. *

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• 5 / 5 1

  

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  Very good site, easy to navigate, and prompt serbice

  Review of 05/11/2019, following an experience of 20/10/2019 by ANDREW S. *

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• 2 / 5 1

  

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  I received the item with the theft device on it. As it was international shipping I had to figure out taking it off in a random store (which is embarrassing) or pay shipping costs at my expense, as international orders do not have free returns.

  Review of 18/10/2019, following an experience of 02/09/2019 by COLIN C. *

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• 1 / 5 1

  

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  Hi, the fact that there is no free shipping in international sales and no exchange service for international sales is very disappointing. Also, there is no possibility to reserve a different size, therefore a consecutive order for the right size is necessary, prior to the refund of the returned size. This is a heavy inconvenience, especially as fusalp products are available on other retail sites that provide this service.

  Review of 03/10/2019, following an experience of 16/08/2019 by LIAM M. *

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• 2 / 5 1

  

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  Doesn’t ship to australia. I had to send to a friend who will send it to me

  Review of 27/09/2019, following an experience of 12/08/2019 by ELLIE R. *

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• 5 / 5 1

  

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  The brand itself is luxurious and booty. I like it very much.

  Review of 10/09/2019, following an experience of 23/08/2019 by SHANNON J. *

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• 1 / 5 1

  

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  I bought 2 products on the website. The first one was out of stock and I received an email after paid for it. The second one I bought was send to me a different product... I’m very disappointed

  Review of 25/08/2019, following an experience of 06/07/2019 by DALE P. *

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• 5 / 5 1

  

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  Good quality products and great service

  Review of 22/08/2019, following an experience of 06/08/2019 by EMILY W. *

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• 5 / 5 1

  

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  Easy to buy

  Review of 16/07/2019, following an experience of 30/06/2019 by BEN L. *

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• 5 / 5 1

  

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  I am extremely satisfied with fusalp.com. The website is efficient and the products were delivered in a timely fashion.

  Review of 09/07/2019, following an experience of 23/06/2019 by ISABELLA J. *

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• 1 / 5 1

  

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  my sweater was shipped to me with the security tag still attached to it.

  Review of 23/06/2019, following an experience of 17/03/2019 by AVA H. *

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• 5 / 5 1

  

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  Very good and easy to use

  Review of 02/06/2019, following an experience of 04/05/2019 by FREYA C. *

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• 5 / 5 1

  

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  very good and good service

  Review of 28/05/2019, following an experience of 11/05/2019 by PHOEBE R. *

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• 5 / 5 1

  

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  Fast delivery.

  Review of 20/05/2019, following an experience of 03/05/2019 by TIM B. *

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• 2 / 5 1

  

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  I payed for 3 days delivery and it takes more than one week. Not very happy

  Review of 18/05/2019, following an experience of 01/04/2019 by MOHAMMED T. *

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• 1 / 5 1

  

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  Worst company ever to order from.

  Review of 12/05/2019, following an experience of 27/03/2019 by KIRSTY R. *

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• 5 / 5 1

  

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  Love the quality and style of Fusalp ski wear. Prompt delivery to UK. Very happy.

  Review of 09/05/2019, following an experience of 23/04/2019 by AMY W. *

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• 4 / 5 1

  

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  Fairly decent nothing modern or fancy quite basic. Poor customer service over the phone. You should hire robots instead of people. They will do a better job because these people are just parrots who keep repeating the same thing over and over again

  Review of 24/04/2019, following an experience of 05/04/2019 by PATRICIA B. *

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• 4 / 5 1

  

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  Well designed layout.

  Review of 23/04/2019, following an experience of 05/04/2019 by JOSHUA A. *

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• 5 / 5 1

  

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  Very good products and page design

  Review of 23/04/2019, following an experience of 05/04/2019 by NATHAN P. *

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• 4 / 5 1

  

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  The images and 3D motion images should be improved if you don’t have a retail presence.

  Review of 23/04/2019, following an experience of 05/04/2019 by TARA H. *

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• 5 / 5 1

  

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  User friendly

  Review of 20/04/2019, following an experience of 04/04/2019 by ALEXANDER H. *

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• 5 / 5 1

  

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  Website easy to navigate.

  Review of 20/04/2019, following an experience of 03/04/2019 by HOLLIE R. *

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• 5 / 5 1

  

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  Very good!

  Review of 17/04/2019, following an experience of 29/03/2019 by RYAN D. *

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• 5 / 5 1

  

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  beautiful

  Review of 16/04/2019, following an experience of 31/03/2019 by DAVE D. *

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