Customer reviews for id-direct.com

Customer reviews

• 5 / 5 1

  

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  Poduct is a stated 1st class good delivery time very pleased thankyou. Peter

  Review of 07/04/2020, following an experience of 05/04/2020 by CHARLIE R. *

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• 5 / 5 1

  

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  Good site to visit and find the pads required

  Review of 07/04/2020, following an experience of 25/03/2020 by EVA K. *

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• 5 / 5 1

  

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  Excellent web ordering,parcel arrived in 2days

  Review of 04/04/2020, following an experience of 29/03/2020 by REBECCA K. *

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• 5 / 5 1

  

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  We have had previous goods and always had excellent service.we have now ordered a different product due to my wife. Deteriorating in mobility so side opening are now necessary Thank you for everything k.mcdowell

  Review of 02/04/2020, following an experience of 01/04/2020 by GRAHAM C. *

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• 5 / 5 1

  

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  Excellent service-came to ID direct after being let down by another supplier and the product was delivered within 48 Hrs

  Review of 01/04/2020, following an experience of 23/03/2020 by TIFFANY C. *

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• 5 / 5 1

  

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  Excellent service & delivery I received my order 3 days after I had ordered. Very good under the present conditions.

  Review of 01/04/2020, following an experience of 28/03/2020 by MEGAN M. *

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• 5 / 5 1

  

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  Easy on line ordering. Fast delivery.

  Review of 31/03/2020, following an experience of 28/03/2020 by ALEXANDER F. *

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• 4 / 5 1

  

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  Having identified the goods I wished to purchase, I found it quite difficult to complete an order, and, in fact, had to have 2 goes at it. But, we got there in the end, and I am looking forward to receiving it tomorrow. Thank goodness you make your goods available for general order as well as your NHS contract!

  Review of 31/03/2020, following an experience of 29/03/2020 by DONNA R. *

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• 5 / 5 1

  

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  Ordered Monday, delivered Tuesday. Excellent service.

  Review of 31/03/2020, following an experience of 30/03/2020 by CONNOR J. *

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• 5 / 5 1

  

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  Very Very good, great service. I would recommend.

  Review of 31/03/2020, following an experience of 27/03/2020 by DAMIEN H. *

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• 5 / 5 1

  

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  Your website was very easy to navigate I am a first time customer due to Covid 19 for my father and the goods were delivered when you said they would be. Thank you very much.

  Review of 29/03/2020, following an experience of 23/03/2020 by DYLAN M. *

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• 4 / 5 1

  

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  I was not sure if I had actually successfully ordered the goods. The delivery was very fast, very imprred

  Review of 29/03/2020, following an experience of 24/03/2020 by SASHA K. *

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• 5 / 5 1

  

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  Always excellent service, easy to order and always on time...

  Review of 28/03/2020, following an experience of 26/03/2020 by NIKKI H. *

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• 5 / 5 1

  

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  Pleased with the Product and Delivery. Customer Services responded to my enquiry swiftly.

  Review of 28/03/2020, following an experience of 12/03/2020 by HANNAH C. *

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• 5 / 5 1

  

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  brilliant service all round. we now need to see how good the product is hence why I can't review that yet!

  Review of 28/03/2020, following an experience of 25/03/2020 by MICHAEL W. *

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• 5 / 5 1

  

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  Very quick service only ordered yesterday 25th and arriving tomorrow 27th. Well done!!

  Review of 27/03/2020, following an experience of 25/03/2020 by ANDY E. *

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• 5 / 5 1

  

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  Hi I like using your website its very easy to use and your delivery service is excellent

  Review of 27/03/2020, following an experience of 26/03/2020 by JAMIE W. *

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• 5 / 5 1

  

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  Easy site, good products, very swift delivery. Thank you.

  Review of 27/03/2020, following an experience of 25/03/2020 by ABIGAIL R. *

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• 5 / 5 1

  

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  Was very impressed at the speed of delivery of the items I ordered. Will order from this site rather than using Amazon (previously used). Many thanks.

  Review of 26/03/2020, following an experience of 23/03/2020 by ANTHONY L. *

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• 5 / 5 1

  

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  Simple ordering on the site. Help available on the phone if needed. Fast, reliable delivery.

  Review of 26/03/2020, following an experience of 23/03/2020 by WAYNE C. *

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• 5 / 5 1

  

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  All my deliveries have all been delivered with in two days the service is great and the pullups are great the important bit thank you for your service

  Review of 25/03/2020, following an experience of 24/03/2020 by JOHN E. *

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• 5 / 5 1

  

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  Really easy. Delivery was fast and absolutely perfect....arrived exactly when they said it would...

  Review of 25/03/2020, following an experience of 22/03/2020 by SUMMER B. *

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• 5 / 5 1

  

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  Found easily on web.service superb very quick delivery 2 days. Definitely recommend. So glad you were there at this awful time, when nothing available, would use this company again.

  Review of 25/03/2020, following an experience of 23/03/2020 by AMBER E. *

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• 5 / 5 1

  

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  Easy site to use. If the goods arrive as promised I will be delighted, because the coronavirus is in full swing. Keep safe everyone, especially delivery drivers.

  Review of 24/03/2020, following an experience of 22/03/2020 by JASON M. *

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• 5 / 5 1

  

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  Great tried to order product for an elderly relative elsewhere but out of stock and found id-direct.com which had them in stock.....will order from I'd direct in future

  Review of 24/03/2020, following an experience of 21/03/2020 by ROSIE M. *

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• 5 / 5 1

  

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  Easy to use web site, fast delivery, rate them very highly, will use them again

  Review of 24/03/2020, following an experience of 23/03/2020 by CHELSEA K. *

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• 5 / 5 1

  

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  Excellent service. The product arrived on the date and at the time the tracker informed us.

  Review of 22/03/2020, following an experience of 18/03/2020 by POPPY G. *

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• 5 / 5 1

  

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  The site is easy to use and clear.

  Review of 21/03/2020, following an experience of 19/03/2020 by CHARLES J. *

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• 5 / 5 1

  

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  Comprehensive choice easily accessed.

  Review of 21/03/2020, following an experience of 20/03/2020 by PETER D. *

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• 5 / 5 1

  

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  very easy site to follow no problems

  Review of 20/03/2020, following an experience of 18/03/2020 by CLAIRE S. *

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• 5 / 5 1

  

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  Good quick easy to order, speedy delivery.

  Review of 20/03/2020, following an experience of 16/03/2020 by LEO R. *

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• 5 / 5 1

  

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  Never fails to deliver and the boxes are discretely labelled. The pads have kept this generation of people with continence problems out and about without worrying.

  Review of 20/03/2020, following an experience of 19/03/2020 by DEAN E. *

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• 5 / 5 1

  

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  Excellent service. Ever better value when promotions are running.

  Review of 20/03/2020, following an experience of 18/03/2020 by FLORENCE S. *

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• 5 / 5 1

  

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  they are a fantastic Team Sarah take's my employee of the month award she has been very helpful

  Review of 17/03/2020, following an experience of 14/03/2020 by NAOMI H. *

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• 5 / 5 1

  

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  Super-reliable

  Review of 13/03/2020, following an experience of 12/03/2020 by ZACH M. *

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• 5 / 5 1

  

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  Easy to order, Great product, quick delivery, what more could one ask for.

  Review of 13/03/2020, following an experience of 11/03/2020 by LUCY S. *

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• 5 / 5 1

  

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  very good service and quick delivery

  Review of 11/03/2020, following an experience of 04/03/2020 by MASON L. *

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• 5 / 5 1

  

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  Easy to navigate

  Review of 11/03/2020, following an experience of 10/03/2020 by DANIEL J. *

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• 5 / 5 1

  

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  Very clear website/catalogue to help figure out which product is most suitable and delivery is prompt and reliable....easy to order/reorder from website.

  Review of 10/03/2020, following an experience of 08/03/2020 by CAROLINE M. *

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• 5 / 5 1

  

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  I found the advisors very helpful. However I would like to flag up one issue. I asked for advice on a suitable product for my partner when an issue arose with a product he had been using and had to go into pads. I was sent two lots of samples and the second samples have proved e excellent. However my local Continence service now claim I was not advised correctly and the pad should not have been supplied. Interestingly the service has a contract with this company to supply pads, which is the reason I went to them. I thought if they suggested a pad and it was suitable and given there is a contract with the service there should not be a problem. It appears to me that the issue is cost. The matter is unresolved and so I am still purchasing these pads privately. I feel comfortable with the advice I was given and the company were very quick to respond to my situation knowing the issue and provide samples to try. It will be interesting to see how this resolves, if it does...

  Review of 07/03/2020, following an experience of 17/02/2020 by SEAN B. *

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• 5 / 5 1

  

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  Easy to follow

  Review of 07/03/2020, following an experience of 06/03/2020 by DEAN B. *

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• 5 / 5 1

  

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  Easy online . Fantastic help when I call . Always have items on time

  Review of 06/03/2020, following an experience of 05/03/2020 by FRANCESCA R. *

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• 5 / 5 1

  

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  Delivery was excellent and very fast

  Review of 05/03/2020, following an experience of 29/02/2020 by MARIA M. *

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• 5 / 5 1

  

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  Site is very easy to use and easily accessible to re order

  Review of 05/03/2020, following an experience of 25/01/2020 by LEAH R. *

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• 5 / 5 1

  

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  Easy to order. Arrived as expected.

  Review of 02/03/2020, following an experience of 26/02/2020 by HENRY F. *

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• 5 / 5 1

  

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  Great delivery service; prompt and reliable as clockwork

  Review of 25/02/2020, following an experience of 21/02/2020 by JAKE W. *

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• 3 / 5 1

  

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  delivery not good First attempt to deliver was not at home and no card left .Second attempt O K

  Review of 24/02/2020, following an experience of 06/02/2020 by SUZANNE S. *

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• 5 / 5 1

  

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  Good service. Ordered one day delivered next day. We were even given a 1 hour delivery slot. Can't fault this service. Will order again.

  Review of 23/02/2020, following an experience of 17/02/2020 by FRANK R. *

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• 5 / 5 1

  

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  It is a very easy Web site to view and use

  Review of 22/02/2020, following an experience of 19/02/2020 by ROWENA G. *

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• 5 / 5 1

  

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  Really quick delivery.

  Review of 20/02/2020, following an experience of 18/02/2020 by EVELYN H. *

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• 5 / 5 1

  

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  Easy to understand and use

  Review of 20/02/2020, following an experience of 17/02/2020 by JAMES R. *

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• 4 / 5 1

  

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  Amazing

  Review of 19/02/2020, following an experience of 16/02/2020 by REBECCA W. *

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• 5 / 5 1

  

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  Everything was A1.

  Review of 19/02/2020, following an experience of 16/02/2020 by JASON H. *

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• 5 / 5 1

  

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  Have purchased this product many times and have always been very pleased with this product and the excellent service this company offers. The site is very clear and easy to navigate. They always follow up with an email to confirm delivery date.

  Review of 12/02/2020, following an experience of 10/02/2020 by OLIVER S. *

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• 5 / 5 1

  

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  I'm very happy with the product I buy from here I would be lost without them. My daughter is 9 with down syndrome and is incontinent due to delayed development don't know what I would do without this company and the products I buy from them.

  Review of 07/02/2020, following an experience of 06/02/2020 by ZACHARY H. *

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• 5 / 5 1

  

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  The site was easy to use.

  Review of 06/02/2020, following an experience of 03/02/2020 by KELLY P. *

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• 5 / 5 1

  

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  Easy to order and quick and simple

  Review of 01/02/2020, following an experience of 31/01/2020 by ANTHONY P. *

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• 5 / 5 1

  

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  IT WAS EASY TO ORDER AND CAME THE DAY IT SAID , NO PROBLEMS

  Review of 30/01/2020, following an experience of 21/01/2020 by GRANT K. *

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• 5 / 5 1

  

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  Order arrived bang on time.

  Review of 30/01/2020, following an experience of 21/01/2020 by KATIE R. *

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• 5 / 5 1

  

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  good response and good delivery

  Review of 29/01/2020, following an experience of 28/01/2020 by EILEEN H. *

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• 5 / 5 1

  

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  The website is easy to navigate and easy to find what your looking for. Items are reasonably priced and delivery is always next day, can't fault them at all. The staff are friendly and prompt at replying to emails.

  Review of 28/01/2020, following an experience of 22/01/2020 by SONIA R. *

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• 5 / 5 1

  

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  Easy to navigate and orders dispatched for speedy delivery

  Review of 28/01/2020, following an experience of 24/01/2020 by MIKE T. *

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• 5 / 5 1

  

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  Brilliant

  Review of 28/01/2020, following an experience of 24/01/2020 by SEAN E. *

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• 5 / 5 1

  

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  Great price and service

  Review of 28/01/2020, following an experience of 22/01/2020 by CHRISTIAN C. *

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• 5 / 5 1

  

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  So easy to use good all round

  Review of 28/01/2020, following an experience of 22/01/2020 by VICKY C. *

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• 5 / 5 1

  

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  Very good

  Review of 28/01/2020, following an experience of 24/01/2020 by ZOE C. *

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• 5 / 5 1

  

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  easy to use site with good info

  Review of 20/01/2020, following an experience of 19/01/2020 by CLAIRE P. *

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• 5 / 5 1

  

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  Everything was good. I could find what I wanted quite easily.

  Review of 20/01/2020, following an experience of 19/01/2020 by PAULA H. *

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• 4 / 5 1

  

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  easy order page, speedy delivery

  Review of 20/01/2020, following an experience of 17/01/2020 by ISAAC R. *

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• 3 / 5 1

  

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  The site is very confonsuing considering the vast majority your customers are elderly

  Review of 16/01/2020, following an experience of 16/01/2020 by FLORENCE R. *

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• 4 / 5 1

  

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  Very good service excellent customer service.

  Review of 18/12/2019, following an experience of 18/09/2019 by TINA T. *

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• 5 / 5 1

  

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  Never had any problems with ordering, delivery or products

  Review of 18/12/2019, following an experience of 01/08/2019 by RUBY J. *

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• 2 / 5 1

  

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  ID customer service excellent and very friendly however the products provided on the NHS very poor. The pull up pants don't stretch and rip very easily. They are also very restrictive. No comparison to DryNites

  Review of 10/12/2019, following an experience of 24/07/2019 by STEVE M. *

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• 4 / 5 1

  

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  Good service

  Review of 06/12/2019, following an experience of 28/10/2019 by PHILIP M. *

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• 5 / 5 1

  

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  Fast efficient reliable delivery

  Review of 05/12/2019, following an experience of 02/11/2019 by GARY C. *

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• 5 / 5 1

  

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  Always reliable and helpful.

  Review of 04/12/2019, following an experience of 14/10/2019 by DAVID C. *

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• 5 / 5 1

  

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  Everything strait forward and always arrive on time

  Review of 04/12/2019, following an experience of 21/08/2019 by SABRINA R. *

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• 5 / 5 1

  

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  Very easy to use the website. Especially as it remembers the last order, so it's no problem reordering. A fast and reliable delivery service. Even the chap who delivers is pleasant and helpful.

  Review of 03/12/2019, following an experience of 17/05/2019 by FREYA E. *

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• 5 / 5 1

  

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  First class service all round Highly recommended also on price

  Review of 03/12/2019, following an experience of 11/11/2019 by FINLEY K. *

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• 4 / 5 1

  

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  The site took a little while to get used to navigating, but now I have used it a few times it ok. Customer service has always been excellent. When I have called in with a query or issue it has been dealt with as a matter of priority and I felt like I have been treated with respect and very personal attention.

  Review of 03/12/2019, following an experience of 17/09/2019 by MARIA W. *

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• 5 / 5 1

  

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  Very good

  Review of 03/12/2019, following an experience of 19/09/2019 by ADAM G. *

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• 5 / 5 1

  

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  I've ordered from ID Direct many times and without fail I've received excellent service. The order is delivered the next day, always correct, always delivered to the safe place I want. They're very reliable and have no hesitation of recommending them to others.

  Review of 03/12/2019, following an experience of 25/08/2019 by KATIE R. *

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• 5 / 5 1

  

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  I have received promp action to my ordes . The prooduct is very fit for use. My wife is due to her Alzhimers and Atheritis fully incontinent . Thank you.

  Review of 03/12/2019, following an experience of 16/08/2019 by ABBIE W. *

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• 5 / 5 1

  

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  Products always arrive very quickly

  Review of 03/12/2019, following an experience of 15/11/2019 by KELLY Y. *

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• 5 / 5 1

  

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  When reordering site does not say order complete, just goes blank, leaving Customer wondering if order has gone through. A bit confusing.

  Review of 03/12/2019, following an experience of 27/08/2019 by SIENNA W. *

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• 5 / 5 1

  

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  I have used id pads since for the last 3 years. I have used various type of pad and I am really happy with them all.

  Review of 03/12/2019, following an experience of 09/10/2019 by EDEN C. *

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• 5 / 5 1

  

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  Quick and easy process for ordering, and excellent delivery service.

  Review of 03/12/2019, following an experience of 19/09/2019 by QUENTIN W. *

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• 5 / 5 1

  

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  Really easy to understand what you are ordering and how much it is going to cost. Website is simple to use with easy navigation.

  Review of 03/12/2019, following an experience of 12/11/2019 by MUHAMMAD E. *

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• 5 / 5 1

  

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  I found this site quite quick easy to use and being an older person don't usually find my way around the net as quickly. A no fuss site.

  Review of 03/12/2019, following an experience of 29/08/2019 by HOLLIE Y. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Customer service was excellent and very helpful in finding the right product. After service and delivery was alsom excellent.

  Review of 03/12/2019, following an experience of 13/09/2019 by KIERAN J. *

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• 5 / 5 1

  

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  Good prices and fast delivery

  Review of 03/12/2019, following an experience of 06/10/2019 by NATASHA J. *

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• 5 / 5 1

  

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  I use id.direct a lot for my father and every time I contact them I get the same excellent service. If I have questions they always are answered by staff with excellent product knowledge. Incontinence is a sensitive subject and all staff handle your queries in a respectful way. Also if you order something and would like to try something else samples are offered. Would have no hesitation in recommending the company and their products.

  Review of 03/12/2019, following an experience of 03/11/2019 by JOE P. *

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• 5 / 5 1

  

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  Working very good.

  Review of 03/12/2019, following an experience of 06/11/2019 by CHRISTOPHER H. *

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• 4 / 5 1

  

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  Overall good. Sometimes difficult to locate previously purchased items because item numbers have changed since last order. Delivery good. No interaction with customer service so can't comment

  Review of 03/12/2019, following an experience of 14/10/2019 by GRACE C. *

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• 5 / 5 1

  

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  Brilliant

  Review of 03/12/2019, following an experience of 08/11/2019 by LEE H. *

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• 5 / 5 1

  

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  The site is easy to use and navigate, you can find everything you need. Ordering is simple and quick too.

  Review of 03/12/2019, following an experience of 11/11/2019 by ELLIOT R. *

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• 5 / 5 1

  

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  Very easy to find what you want in the site and really quick delivery

  Review of 03/12/2019, following an experience of 09/11/2019 by CAROLINE G. *

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• 5 / 5 1

  

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  easy to use website, and reliable delivery

  Review of 03/12/2019, following an experience of 14/11/2019 by MIKE M. *

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• 4 / 5 1

  

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  Good products, delivered swiftly.

  Review of 03/12/2019, following an experience of 08/11/2019 by CHLOE B. *

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• 3 / 5 1

  

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  llMLLL

  Review of 19/11/2019, following an experience of 18/11/2019 by SELINA L. *

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Reviews displayed in chronological order