pipeshop-saintclaude.com

Customer reviews for pipeshop-saintclaude.com

4.7 / 5 1

Calculated from 92 reviews obtained over the last 12 months

305 reviews since 28/02/2018

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Information pipeshop-saintclaude.com

  • Company

    LA PIPE RIT

  • Description

    Located in Saint-Claude (French Jura mountains) since 1996, La Pipe Rit is a shop specialized in tobacco pipes and smoking accessories. On our online shop www.pipeshop-saintclaude.com, you will find more than 1,500 pipes made by local craftsmen, famous pipe makers and large brands renowned internationally. Our team of specialists will happily answer all your questions and give you the essential tips to smoke the pipe, take care of it and therefore fully enjoy your tobaccos…

  • Address

    9, place de l'Abbaye 39200 Saint Claude

  • Website

    https://www.pipeshop-saintclaude.com/

  • Category

    Practical life

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Customer reviews

  • 5 / 5 1
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    Easy to navigate elegantly designed website, found stuff I wanted instantly. Prompt delivery with actually working tracking and packaged quite carefully.

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  • 5 / 5 1
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    Quick and prompt shipping to the USA. I hope to buy from this shop again.

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  • 5 / 5 1
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    A perfect transaction

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  • 5 / 5 1
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    Delivery of my Dunhill bruyere Dublin and pipe cleaners was prompt and without hassle. This is a notable achievement because international conflicts have made air freight scheduling uncertain.

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  • 5 / 5 1
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    Very smooth ordering process and shipping had excellent timing. Will definitely order again.

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  • 5 / 5 1
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    Outstanding service and shipping/delivery experience.

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  • 5 / 5 1
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    Well packaged.

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  • 5 / 5 1
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    Quick shipping and a beautiful item at a very Nice price :D

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  • 1 / 5 1
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    checkout cart always broken recently.numerous times have to email La Pipe Rit.

    Review of , following an experience of by

    Answer by pipeshop-saintclaude.com
    Flag

    Dear Sir, thank you for taking the time to write to us following your order on our online store. We do not understand why it is impossible for you to access to checkout page because everything works fine on our side. We therefore believe that the connection problem might come from the device you are using. You should maybe try to connect to your account with another computer or phone. Please note that, as indicated in the previous e-mail, do not hesitate to contact us at 33 (0)3 84 45 68 02 and call Nicolas. We will therefore be able to see what can be done about the problem regarding your online payment.

  • 5 / 5 1
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    much variety at reasonable prices

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  • 5 / 5 1
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    Excellent pipe, marvelous service. I would definitely recommend La Pipe Rit

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  • 5 / 5 1
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    The pipe is beautiful and it arrived much more quickly than I anticipated. Great service.

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  • 5 / 5 1
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    Perfect customer service and beautiful products.

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  • 5 / 5 1
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    I ordered a pipe made by Pierre Morel. The shop has an amazing collection of pipes, that you cannot find elsewhere, in the U.K. or Denmark. Price is good too. When you order online from abroad, the package will be handed over to a local courier who then will contact you for clearing customs. I spoke to Claire at the shop about it, and she was very nice and reassuring about the whole process. She’s also very knowledgeable and advised me on some pipes that I will probably add to my collection. I cannot wait to go on-site and visit the shop. Thank you Team for your kind assistance, I definitely recommend them for anyone who wants to have access to rare artisan high quality pipes. Further, it feels great to support a loca family owned shop who lives their passion of pipe making to the fullest! Richard

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  • 5 / 5 1
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    easy acesss,with much variety.

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  • 5 / 5 1
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    Wonderful customer support, product received as expected and amazing selection of magnificent pipes! Pipe arrived in great time and correspondence with customer support over payment was the best I have had from online shopping. Highly recommended and will shop at LaPipeRit in the future. Thank you!!

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  • 5 / 5 1
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    My pipe / tobacco pouch quality exceeded my expectations. I purchased a second one for my son’s birthday because I know he has a keen eye for high quality. Although I am located in the USA, the process and shipping was prompt and seamless. I will be returning for future needs.

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  • 5 / 5 1
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    Quality products, fair pricing, and all of my exchanges with the customer service department were seamless and positive. I will not shop anywhere else for anything pipe related!

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  • 5 / 5 1
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    varied selection at reasonable prices.

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  • 5 / 5 1
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    wide variety at reasonable prices.

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  • 5 / 5 1
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    wide variety at reasonable prices

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  • 5 / 5 1
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    easy to navigate.much choice at reasonable prices.good service.i enjoy all my la pipe rit pipes,and look after them.

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  • 5 / 5 1
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    much selection at reasonable prices.easy to navigate.

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  • 4 / 5 1
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    Good, no nonsense service

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  • 5 / 5 1
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    much choice at reasonable prices.prompt delivery

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  • 5 / 5 1
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    much choice at fair prices

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  • 5 / 5 1
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    easy to navigate,with much choice,at reasonable prices

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  • 5 / 5 1
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    easy to navigate, with much selection at reasonable prices

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  • 5 / 5 1
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    Thank you for such professionalism and for the magnificent pipe from your shop. Merci beaucoup

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  • 5 / 5 1
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    Extremely satisfied! Excellent customer service!

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  • 5 / 5 1
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    Easy to navigate

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  • 5 / 5 1
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    They had exactly what I was looking for. Speedy delivery half way around the world! I wish I spoke French!

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  • 5 / 5 1
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    Quick posting, excellent service and pipe

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  • 5 / 5 1
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    great shop with great pipes.

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  • 5 / 5 1
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    Excellent service. Fast delivery and quality product.

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  • 5 / 5 1
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    I'm very satisfied. The pipe i recieved had perfect drill. Quality overall craftmenship!nice look of an elegenant pipe. Also smokes very good. practical and easy to live with. Decent bowl capacity for the lightweight pipe.

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  • 5 / 5 1
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    La Pipe Rit carries an excellent range of pipes at very good prices. My pipe arrived quickly and was safely packaged. I am thoroughly satisfied with my experience and will shop at La Pipe Rit again. I highly recommend them.

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  • 5 / 5 1
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    I was amazed with all that was offered. I also was excited to order this pipe from another country. Navigating through the site was simple and the discrimination of the pipes was well detailed. Shipping was on time and well packaged.

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  • 5 / 5 1
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    Easy navigating the website. Nicely detailed description of product. Delivery was on time.

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  • 5 / 5 1
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    Fast communication, item delivered as stated. This is not the first time ordering, nor will it be the last. EXCELLENT international ordering experience.

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  • 5 / 5 1
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    Great products and quick delivery.

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  • 5 / 5 1
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    Received my order in a timely fashion. Absolutely love the Dunhill pipe. Thank you so much. I highly recommend your shop and service. I hope to visit it in person one day.

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  • 5 / 5 1
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    Just a very small article (filter adaptor 9mm) but where to find such a thing? At La pipe rit, I was saved and so my pipe!

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  • 5 / 5 1
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    Excellent shopping experience, super fast shipping to the United States. Will do business again.

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  • 2 / 5 1
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    I received my order on time; however, the outer package was damaged and the inner box was damaged as well and everything was soaking wet. The pipe that I purchased appears to be okay. I have saved the receipt and shipping information just in case I need to send it back for a refund, but I don't know that I would order from this company again given the state of the package upon arrival.

    Review of , following an experience of by

    Answer by pipeshop-saintclaude.com
    Flag

    Dear Madam, thank you for taking the time to leave us this message through the Avis-Vérifiés platform. Your order placed on November 27th was shipped from our store on November 28th. We also obviously rely on the Postal Services for the delivery of parcels. We are sorry to learn that the Postal Services commissioned to deliver the parcel of your order did not meet your expectations. We indeed regularly ship parcels to the United States of America, and our customers are satisfied. Following our previous mail exchanges, we informed the Postal Services about that inconvenience so that it will not happen again. We are also glad to know that the pipe you ordered was not damaged during its delivery. As indicated in our previous message, you benefit from free shipping fees for your next order on our website. We wish you a pleasant smoking experience with your new french pipe.

  • 5 / 5 1
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    Perfect transaction and fast shipping to the USA.

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  • 5 / 5 1
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    Excellent service, fast delivery, clear information

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  • 1 / 5 1
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    I order things early nov and get them around 10 dec coz they did not say they could send gaz for lighters abroad and they not refund that money also

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    Answer by pipeshop-saintclaude.com
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    We thank you for taking the time to write these few words via Avis-Vérifiés. Like for the previous orders placed on our website, we have taken care to send your order as quickly as possible after validation of your payment by wire transfer. We also obviously rely on the Postal Services for the delivery of the parcel of your order. As specified on our Internet website, gas bottles can only be shipped in mainland France. Unfortunately, the parcel of your order was returned to us by the Belgian Postal Services. Following our mail exchanges, and because you are a long-time customer, we sent the parcel of your order one more time for free. The new shipping fees were therefore offered as compensation for the gas bottles that couldn't be delivered in Belgium. We are however glad to know that you received the parcel of your order. Our team is at your disposal by mail or by phone should you require further information for your next order.

    Answer by Eddy M
    Flag

    datvgas niet naar Belgie mag had u bij controle van bestelling moeten zien want op uw website staat datniet vermeld. Dus ik wil een terugbetaling ontvangen hiervoor

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  • 5 / 5 1
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    Fantastic company to do business with! Very responsive to messages, great packaging, fast shipping.

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  • 2 / 5 1
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    It is extremely very hard to remove the mouthpiece and return it back, really not satisfied at all and rarely to use the pipe.

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    Answer by pipeshop-saintclaude.com
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    Dear Sir, thank you for taking the time to leave us this feedback following your recent order on our online shop pipeshop-saintclaude.com. To remove the stem of your pipe, you first have to hold the pipe with one hand on the shank and the other on the stem, so that they are as close as possible to the junction between both parts (shank and stem). Then, you can turn the stem on itself (always in the same direction) as if it was screwed to the shank, while slightly pulling it at the same time to remove it. Please be careful to stay in the axis so as not to damage the shank and the tenon of your pipe. We also remind you that it is necessary to clean your pipe with the appropriate pipe-cleaners after each tobacco tasting. Over time, a dirty pipe will get clogged because of tar, and it will therefore be difficult to remove the stem. We stay at your disposal by mail or phone, should you require further information regarding the maintenance of your new pipe.

    Answer by Hossam A
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    The hole of the shank is far too tight to fit the stem (mouthpiece) during the cleaning process is done it’s too hard to fix the mouthpiece back to the shank. Hope my complain is clear to you., please no need emails back and forth unless you have an action to make your customer satisfied. Now the pipe is on the shelf useless because can’t keep it clean.

    Answer by pipeshop-saintclaude.com
    Flag

    We thank you for taking the time to send us this new message which helps us to better understand the previous one. We are very sorry that this pipe of the brand Eole, a high-quality model made by one of the best French craftspeople, does not perfectly meet your expectations. However, it is indeed true that this pipe might be more difficult to disassemble compared to pipes manufactured in series. We think that it is better to propose pipe stems that are not too loose, and not stems that are not perfectly adapted to the pipe. In order to remove the stem more easily, you will be able to lubricate the tenon (the part of the stem that goes inside the shank of the pipe) by rubbing solid soap on it. After putting the stem back on the pipe, you can remove it and lubricate it once again. This will allow you to disassemble the stem more easily. Do not hesitate to contact our team by mail or by phone for more information.

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  • 5 / 5 1
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    Pipe was delivered in perfect condition, delivery was great, very satisfied from this supplier. Will definitely buy more pipes in the future.

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  • 5 / 5 1
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    My order was delivered fast and in excellent condition. If you're looking to find some new pipes, I'd highly recommend.

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  • 5 / 5 1
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    Well done on all accounts.

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  • 5 / 5 1
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    This is my second order from Le Pipe Rit. Very good quality pipes and remarkably fast international shipping. They have become my shop of choice.

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  • 5 / 5 1
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    Great products! Quick Shipping! Everything arrived safe and sound. Very happy. Would buy from you again.

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  • 5 / 5 1
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    Fast delivery. Good service.

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  • 5 / 5 1
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    Amazing pipe. Fast shipping!

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  • 5 / 5 1
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    Fast service to the States, great prices, and quality products.

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  • 4 / 5 1
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    Good site and good pipes delivery was a bit slower than said on site but other then that I'm pleased

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  • 5 / 5 1
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    Excellent service, quick delivery that was delivered in perfect condition

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  • 5 / 5 1
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    Great service. Package/order arrived in the States a lot quicker than I expected. Will order from La Pipe Rit again.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Fast shipping g good packaging excellent products

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  • 5 / 5 1
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    Excellent 👍

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  • 5 / 5 1
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    The site is easy to navigate. The ordering process went very smoothly. All the items were well packaged for shipment and arrived undamaged..

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  • 5 / 5 1
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    Quality of briar and that of worksmanship is excellent, perfect pipe for me and their customer service is excellent. did not take long in the mail and was well padded incase shippers handled it roughly. The only thing i would have changed is the pipe description And foto said 'natural finish' however it is waxed. Maybe that was my misunderstanding, perhaps the term i was looking for would be "un-finished", however the image also suggested it was raw wood. Not a huge issue and Very pleased with this 9mm Bent Apple, highly reccomend Eole pipes.

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  • 5 / 5 1
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    Classic gem of a pipe. Excellent service

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  • 5 / 5 1
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    excellent.very functional.

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  • 5 / 5 1
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    excellent

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  • 5 / 5 1
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    I've purchased 2 pipes from La Pipe Rit and both orders came within 7 days! Fast delivery! Products are packaged nicely and securely. Instructions are given / a pipe magazine was given which is awesome (maybe have the magazines or other literature in English as well that would be nice) As a newcomer to pipe smoking I have to say that La Pipe Rit's website has all information I needed. Its also very nicely structured. Such an easy website to navigate through Also when I had a question or 2 and sent an email the team was very quick in getting back to me with assisting. Very polite and professional. All in all I'm a very satisfied customer! 5 stars ***** Will be ordering again soon, that's for sure!!

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  • 5 / 5 1
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    very functional and a cool smoke from an excellent enterprise

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  • 5 / 5 1
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    excellent

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  • 5 / 5 1
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    Love their service, Love the quality of their Pipes. I live in Australia, and buying a pipe here is ridiculous. So, I went via the Internet to buy my husband a pipe of his liking. La La Pipe Rit were so quick with their replies and very helpful with their knowledge. Their Online pages were so well set out it was easy to find the right pipe. Great service and pipes arrived in good order and within 10 days of placing order. I have bought 2 pipes now and would recommend La Pipe Rit for Service, Quality of Pipes and speedy delivery. Prices were great to. Will use again in the future.

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  • 5 / 5 1
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    Very good and fast.

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  • 5 / 5 1
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    Very good, great service. Fast shipping, very reliable I would recommend.

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  • 5 / 5 1
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    Very well laid out site with good search facilities

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    Shipment was despatched promptly and securely and arrived Down Under in good time.

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  • 5 / 5 1
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    Thank you very much for very fast shipping the delivery also was fast the item's fit the description see you again best regards.

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    Perfect

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  • 5 / 5 1
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    Very easy to navigate.

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  • 5 / 5 1
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    it's an enjoyable experience to have my first pipe. the quality is good and the delivery is tustable and tracable.

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  • 5 / 5 1
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    As usual, everything was well packaged and fast delivery. Fast and good service overall.

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  • 4 / 5 1
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    I give you 4 stars since it is my first experience with you. I have to say that I received my order quickly well packed and in perfect condition. Navigating through your site is a real pleasure! Keep up the good work. I will definitely come back with a new order!

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  • 3 / 5 1
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    Delay in sending, around one week

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    Answer by pipeshop-saintclaude.com
    Flag

    Dear Sir, thank you for taking the time to leave us this message. All orders placed on pipeshop-saintclaude.com are quickly processed and shipped every day from Monday to Friday. In this case, your latest order registred on Saturday, May 27th, was given to the Postal services on Monday May 29th, in the morning. Whit Monday (Pentecost Monday) being a holiday in France, the delivery time of your order was indeed lengthened to an additional day. You have then received your parcel against signature under the following 48 hours to your address in France. Our team wish you a lot of pleasure smoking your new Dunhill pipe.

  • 5 / 5 1
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    Easy to order and fast reaction

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  • 5 / 5 1
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    Fast and reliable delivery, excellent product. I am going to order again. Thank you very much.

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  • 5 / 5 1
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    Navigation easy, shipping was swift, even international. No issues with product. Excellent experience.

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  • 5 / 5 1
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    The pipe selection is huge compared to the swedish and I can find pipes I like for a reasonable price, the website itself I would argue is the biggest plus, very easy to navigate and the products have descriptions which for some reason tends to be rare elsewhere.

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  • 5 / 5 1
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    Fast shipping to USA, would recommend 👌 👍

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  • 5 / 5 1
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    Fast delivery.

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  • 3 / 5 1
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    much variety at reasonable prices.

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  • 3 / 5 1
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    varied selection,at fair prices

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  • 1 / 5 1
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    cannot access my account,when normally this is fine.a wide variety of goods at reasonable prices.

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    Answer by pipeshop-saintclaude.com
    Flag

    Dear Sir, thank you for taking the time to write to us following your order on our online store. We do not understand why it is impossible for you to login to your account because everything works fine on our side. We therefore believe that the connection problem might come from the device you are using. You should maybe try to connect to your account with another computer or phone. Please note that, as indicated in the previous e-mail, we changed your login information so you can access to your account more easily. Do not hesitate to contact us at +33 (0)3 84 45 68 02 and call Nicolas. We will therefore be able to see what can be done about the problem regarding your login to your account.

  • 5 / 5 1
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    much choice at reasonable prices.

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  • 5 / 5 1
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    Dear Madam, dear Sir, I appreciate very much understanding of my demand. Despite first misunderstanding to my order I finally have got exactly what i really wanted. I would like to address my respect for outcoming and kind attitude of Mr. Bastien, who professionally grasp the core of the problem and help to carry he right service to the very end. Thank all of your team, now I am very happy. Your Vaclav Simice, Republice Tcheque.

    Review of , following an experience of by

    Answer by pipeshop-saintclaude.com
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    Dear Sir, thank you very much for your feedback following your recent order on pipeshop-saintclaude.com. We are very glad to know that you received your parcel and that the item ordered are to your liking!

  • 5 / 5 1
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    varied selection at reasonable prices

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  • 5 / 5 1
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    much selection at fair prices

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  • 5 / 5 1
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    Once navigating the shipping process to US, all went well and I enjoy my pipe immensely.

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  • 5 / 5 1
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    much varied selection at reasonable prices.

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  • 5 / 5 1
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    much choice at reasonable prices.

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  • 5 / 5 1
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    much choice at reasonable prices

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  • 5 / 5 1
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    much choice at reasonable prices.

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