Customer reviews for RAJA UK

Customer reviews

• 5 / 5

  

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  Good company - efficient and quick delivery

  Review of 23/04/2025, following an experience of 02/04/2025 by LISA M.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for your thoughtful feedback. We are delighted to hear that you had a positive experience. We sincerely appreciate your continued support and look forward to the opportunity to serve you again. Best regards, The Rajapack Team

• 5 / 5

  

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  very helpful company. easy to use. efficient. Very helpful having next day delivery

  Review of 13/04/2025, following an experience of 24/03/2025 by PRISCILLA S.

  Answer by rajapack.co.uk

  

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  Hello Thank you again for taking the time to give us feedback. I'm glad you've had a great experience, as our teams put our customers at the heart of everything we do. Best wishes, The RAJA UK team.

• 5 / 5

  

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  Although a sample box wasn't available I was offered a pack to try at a reduced sample rate which was very helpful and now we are happy with the box we can proceed with a larger order

  Review of 11/04/2025, following an experience of 21/03/2025 by CLAIRE C.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for taking the time to share feedback on your recent experience with us. We appreciate the necessity to view a product before purchase, and although it is not currently possible for us to supply single samples, we have hoped that this alternative solution has offered support and benefitted our customers, both new and old. I am very happy to hear this product has met your criteria and look forward to receiving your order. If there is anything else we can assist you with, please feel free to contact us. Best regards, Chantel. S Customer Services Team Leader

• 5 / 5

  

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  Excellent service, place order on the afternoon and received the product the next day.

  Review of 09/04/2025, following an experience of 26/03/2025 by WIL S.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for taking the time to share your positive experience with us! It’s wonderful to know our efforts in providing efficient service are appreciated. We look forward to serving you again in the future! Best regards, Chantel.S Customer Services Team Leader

• 5 / 5

  

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  Great phone customer service, fast delivery

  Review of 06/04/2025, following an experience of 24/03/2025 by ARIELLE G.

  Answer by rajapack.co.uk

  

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  Hello, Thank you so much for your kind words! We're thrilled you had a great experience with your call with our Sales Agent Tee and that your order arrived quickly, I will be sure to share this with her. Your feedback encourages us to keep providing the best possible service. If there's anything else we can assist you with in the future, please feel free to reach out. Best regards, Chantel. S Customer Services Teamleader

• 3 / 5

  

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  Items never arrived, had to follow up and get re sent

  Review of 30/03/2025, following an experience of 12/03/2025 by ALISTAIR S.

• 5 / 5

  

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  good products and speedy delivery

  Review of 27/03/2025, following an experience of 07/03/2025 by KEVIN H.

• 5 / 5

  

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  Order received quickly and they had everything we needed.

  Review of 27/03/2025, following an experience of 14/03/2025 by SONYA P.

• 5 / 5

  

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  Good products and delivery

  Review of 27/03/2025, following an experience of 04/03/2025 by KAIRA B.

• 2 / 5

  

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  2 of the tubes have arrived with smahed and broken lids!!

  Review of 27/03/2025, following an experience of 28/02/2025 by GRAEME B.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for sharing your experience with us. We are truly sorry to hear that two tubes arrived with damaged lids. Your feedback is important to us, and the information shared has been passed on to our warehouse to assist us in improving our processes. So, thank you again for taking the time to share your experience. I am pleased to see that one of my Team members arranged a replacement, and I appreciate the understanding you conveyed during your interaction. If there is anything further I can assist you with, please feel free to contact me. Best regards, Chantel. S Sales and Customer Services Team Leader

• 5 / 5

  

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  Delivery came on time and the cost was affordable. Great service 👍🏿

  Review of 20/03/2025, following an experience of 07/03/2025 by JOSCELYN S.

  Answer by rajapack.co.uk

  

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  Hello! Thank you so much for your fantastic review. We’re delighted to hear that your delivery arrived on time and that you found our pricing affordable. Your positive feedback is greatly appreciated and motivates us to keep providing excellent service. We look forward to serving you again in the future! Best regards.

• 5 / 5

  

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  Products arrived in good condition and to requested delivery request.

  Review of 19/03/2025, following an experience of 06/03/2025 by ALLUN S.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for your wonderful feedback! We're delighted to hear that your products arrived in good condition and met your delivery requests. Your satisfaction is our top priority, and your kind words motivate us to continue providing excellent service. Best regards, Rajapack Team

• 4 / 5

  

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  No issues at all, all good.

  Review of 18/03/2025, following an experience of 26/02/2025 by JORDAN T. *

  *Pseudonymized data at the request of the author

  Answer by rajapack.co.uk

  

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  Hello, Thank you for taking the time to share your experience with us! We're delighted to hear that everything was good. Your feedback is greatly appreciated, and we hope to continue meeting your expectations in the future. Is there anything we could have done differently to earn the extra star? Best regards, Chantel. S Sales and Customer Services Team Leader

• 5 / 5

  

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  Quick and easy ordering process and delivered the next day

  Review of 17/03/2025, following an experience of 25/02/2025 by ADRIAN C.

• 5 / 5

  

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  Excellent

  Review of 16/03/2025, following an experience of 03/03/2025 by EVA S.

• 5 / 5

  

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  Order went through easily and was delivered shortly afterwards, with no issues. Would recommend

  Review of 14/03/2025, following an experience of 28/02/2025 by CLAIRE F.

• 4 / 5

  

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  Very helpful and straight forward

  Review of 13/03/2025, following an experience of 21/02/2025 by DAVID S.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for taking the time to share your experience with us! We're delighted to hear that everything was good. Your feedback is greatly appreciated, and we hope to continue meeting your expectations in the future. Is there anything we could have done differently to earn the extra star? Best regards, Chantel. S Sales and Customer Services Team Leader

• 5 / 5

  

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  What we wanted, when we wanted it !

  Review of 12/03/2025, following an experience of 20/02/2025 by ALISON H.

• 5 / 5

  

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  The second batch of Gummed paper tape by Raja was good quality and worked fine in our tape dispenser. We don't think it is quite as good as the Tegrabond branded product however.

  Review of 12/03/2025, following an experience of 11/11/2024 by LEWIS M.

• 5 / 5

  

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  all good

  Review of 06/03/2025, following an experience of 21/02/2025 by ANDREA B.

• 5 / 5

  

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  First class all round - highly recommended

  Review of 04/03/2025, following an experience of 10/02/2025 by RICHARD B.

• 5 / 5

  

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  Order for tissue paper very straight forward and quickly delivered. Very peased with the carrier they used (DX Express) who were quick and efficient.

  Review of 02/03/2025, following an experience of 17/02/2025 by JOHN J.

• 5 / 5

  

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  All the goods arrived in good order

  Review of 27/02/2025, following an experience of 14/02/2025 by JIM L.

• 3 / 5

  

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  My bad, I thought I was ordering in cm, not mm. I think the term pallet divider sheet mislead me.

  Review of 21/02/2025, following an experience of 31/01/2025 by TYLER R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I appreciate the affordability and ease of ordering from Raja, as well as the excellent customer service provided when contacting your team. However, I have consistently encountered issues with the delivery process, which significantly impacts the overall experience. On multiple occasions, my items have arrived damaged due to poor handling during transit. The boxes often appear to have been inadequately protected in the depot, as evidenced by dampness and visible damage upon delivery. It seems that the delivery drivers do not handle packages with care, and the use of cheaper delivery options may be contributing to this problem. While I continue to order from Raja due to its affordability, the lack of quality control in both the depot and delivery stages is disappointing. I urge you to improve the handling and protection of parcels during transit and storage to ensure customers receive their items in good condition. Thank you for your attention to this matter. I hope to see improvements in the future, as it would greatly enhance the overall customer experience.

  Review of 15/02/2025, following an experience of 03/02/2025 by GAEL D.

  Answer by rajapack.co.uk

  

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  Good Afternoon, Thank you so much for taking the time to share your feedback. We truly appreciate your continued trust in Raja for the affordability, ease of ordering, and customer service we strive to offer. I am very sorry to hear about the issues you’ve faced with the delivery process, particularly the damage to your items. I understand how frustrating this must be. It’s certainly not the experience we intend to provide, and I apologise for any inconvenience this has caused. While we aim to offer competitive pricing through our delivery options, we recognise that this should never come at the expense of the quality of service. The damages and handling issues you've described are unacceptable, and we are committed to addressing them to prevent further problems. I will personally liaise with our delivery partners to review the current processes for packaging and transit to improve the protection of parcels, especially during storage and handling. We value your business greatly and are grateful for your constructive feedback. Please know that we’re dedicated to making necessary changes to enhance the quality of our service and prevent these issues in the future. Thank you again for bringing this to our attention. We sincerely hope that you'll continue to choose Raja for your future orders as we work to improve the customer experience. Best wishes Chantel. S Customer Services Teamleader

  Answer by gael d

  

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  Thank you for your prompt response, as always. I appreciate the effort you put into addressing my concerns. However, I wanted to share some feedback regarding my recent experiences. As you can see, I have placed multiple orders with your service, and I have provided feedback in the past as well. Unfortunately, it seems that the issues I’ve raised have not been resolved, and in some cases, the service has declined further. This has been disappointing, especially as a returning customer. I truly value the service you provide, and I hope we can work together to improve the experience moving forward. Please let me know if there’s anything further that can be done to address these concerns. Thank you for your understanding.

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• 1 / 5

  

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  I haven't received part of my order, asked for a refund - never received an answer, so not sure what's happening, very disappointing.

  Review of 15/02/2025, following an experience of 22/01/2025 by DZIUGINTA B.

  Answer by rajapack.co.uk

  

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  Good Afternoon, I hope you are well. Thank you for taking the time to share your review. We truly value our customers' feedback, and I've investigated this situation. I tried calling to discuss this more and left a message because I couldn't get through to you. I'm sorry that my team member didn't have a chance to acknowledge your request before the web chat ended. I want to reassure you that your request was processed right away, and our Finance department confirmed that the refund was completed on 05/02/25. I apologise for my team member's lack of follow-up regarding your request. Confirmation of receipt and process would have offered you the assurance required. As a result, additional training has been provided to address the shortfall in the level of service you have experienced on this occasion. I hope the above answers any questions you may have. Please feel free to contact me if you'd like to talk about this or any other matter. Kind regards, Chantel.S Customer Services Team Leader

• 3 / 5

  

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  Quality is not justify the price.

  Review of 15/02/2025, following an experience of 30/01/2025 by JABIR M.

• 5 / 5

  

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  Good product, just what we wanted. Arrived quickly as well.

  Review of 15/02/2025, following an experience of 31/01/2025 by AMANDA E.

• 5 / 5

  

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  Super fast service. Despatched same day and arrived next morning.

  Review of 07/02/2025, following an experience of 28/01/2025 by RUTH M.

• 5 / 5

  

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  Always happy with the process of ordering from RAJA. Product specs are always easy to understand and delivery is in no time and packaging was sound on arrival

  Review of 04/02/2025, following an experience of 14/01/2025 by TRACEY R.

• 5 / 5

  

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  Love it so easily to use always find what I want

  Review of 03/02/2025, following an experience of 24/01/2025 by SEAN W.

• 5 / 5

  

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  Swift and helpful service, always reliable

  Review of 01/02/2025, following an experience of 22/01/2025 by KAREN P.

• 5 / 5

  

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  Excellent prompt delivery

  Review of 01/02/2025, following an experience of 13/01/2025 by FRANK W.

• 5 / 5

  

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  Never less than great service and prices!

  Review of 31/01/2025, following an experience of 14/01/2025 by TREVOR G.

• 5 / 5

  

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  Great boxes , we use them for Party Tray Pizzas 🍕 🍕

  Review of 30/01/2025, following an experience of 13/01/2025 by HUSEYIN S.

• 1 / 5

  

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  Products arrived damaged Getting non stop spam emails, and posted materials to my home. Wasteful and annoyign

  Review of 28/01/2025, following an experience of 10/01/2025 by EVA A. *

  *Pseudonymized data at the request of the author

  Answer by rajapack.co.uk

  

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  Thank you for bringing this to our attention, I am sorry to hear that your products were received damaged. I have checked our systems and can not see you previously contacted us regarding these damages. We encourage our customers to contact us to enable us to resolve the matter and investigate the initial causes to avoid a recurrence. I have requested a team member to contact you to help resolve this. He will also arrange for you to be removed from our contact list to stop the receipt of the marketing material you mentioned. Again, thank you for taking the time to inform us so we may assist you further. Kind regards, Chantel Customer Services team leader

• 5 / 5

  

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  Great company

  Review of 26/01/2025, following an experience of 09/01/2025 by ESRIEL E.

• 5 / 5

  

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  Matt Wright, excellent ambassador for Raja, superb customer service and great value

  Review of 25/01/2025, following an experience of 06/01/2025 by DAVID B.

• 2 / 5

  

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  nil

  Review of 25/01/2025, following an experience of 08/01/2025 by ABHISHEK R.

  Answer by rajapack.co.uk

  

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  Hello I hope this message finds you well. I noticed that you left us a 2-star review, but we didn’t receive any accompanying feedback. I’d really appreciate it if you could share the reason for the low score and let us know what we could have done differently to improve your experience. Your input is valuable to us, and we are committed to making any necessary improvements. Thank you in advance for your time, and I look forward to hearing from you. Kind regards, Eva Key Accounts Customer Services Agent

• 5 / 5

  

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  No problems with RAJA. Excellent products and quick responses. The problem lay with the courier, DX. a) went to wrong address on first day and b) failed to deliver on day promised.

  Review of 25/01/2025, following an experience of 06/01/2025 by MICHAEL C.

• 5 / 5

  

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  Easy and straightforward

  Review of 25/01/2025, following an experience of 14/01/2025 by HOLLIE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service.

  Review of 25/01/2025, following an experience of 10/01/2025 by BEN F.

• 5 / 5

  

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  Choice, Prompt service and great prices

  Review of 25/01/2025, following an experience of 14/01/2025 by PATRICE G.

• 5 / 5

  

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  Everything went smoothly from telephone order to delivery

  Review of 25/01/2025, following an experience of 02/01/2025 by SUE T.

• 1 / 5

  

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  Only part delivered. Still waiting for tape!

  Review of 23/01/2025, following an experience of 30/12/2024 by ADAM A.

  Answer by rajapack.co.uk

  

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  Thank you for reaching out to us regarding your recent order. I sincerely apologise for the delay in responding to your email. During busier periods, there may be a slight delay in our response time. For more urgent matters, we always encourage customers to contact us directly on our sales line at 08005424428 for quicker resolution. Upon receiving your email, we promptly initiated an investigation with our delivery partners. I can confirm that a replacement order was dispatched. Our records show that the replacement arrived successfully the following day. Please know that this is not typical of the service we strive to provide. 98% of our consignments are delivered in full and on time, and I regret that this was not the case for your order. If you have any further questions or would like to discuss this matter in more detail, please feel free to get in touch. We truly value your business and are committed to ensuring a smooth experience for you moving forward. Kind regards, Chantel.S Customer Services Teamlear

• 1 / 5

  

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  We have not receive our order yet

  Review of 20/01/2025, following an experience of 27/12/2024 by IRINA M.

  Answer by rajapack.co.uk

  

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  Thank you for sharing your feedback on your recent order with us and for your time on the phone just now. I am genuinely sorry for the protracted delay you have experienced with this order. As a valued, loyal customer, you stated this is not the usual level of service you receive from us, and I appreciate your comments. Unfortunately, we got it wrong on this occasion. Although we attempted to resolve this, our delivery partners' challenges limited the extra support we may usually offer, resulting in the delay you experienced. As discussed, I have made the changes to your account and look forward to speaking with you again when you place another order with us. In the meantime, if there is anything else you would like to discuss, please feel free to contact us. Kind regards, Chantel Customer Services Teamleader

• 5 / 5

  

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  Easy to use website. Clear and well laid out. Speedy delivery. All in all, nice!

  Review of 20/01/2025, following an experience of 02/01/2025 by B Y.

• 5 / 5

  

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  Excellent post-sales customer service A couple of items were damaged in transit, my email was answered almost immediately & products replaced with no fuss

  Review of 09/01/2025, following an experience of 19/12/2024 by MAURICE B.

• 2 / 5

  

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  Not received despite being informed arrival would be by 17.30 on 31 Dec. No communication from courier.

  Review of 09/01/2025, following an experience of 23/12/2024 by BRYAN K.

  Answer by rajapack.co.uk

  

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  Thank you for contacting us. I am sorry to learn you did not receive your order as expected. When you purchased your order, the information banners on the website advised orders processed after the 20th would have been delivered on 2 January. Due to an unprecedented volume of orders and the weather in some locations, our delivery partners experienced several challenges leading up to our cut-off, resulting in a delivery delay for a small percentage of customers. They continued delivering during our shutdown period to minimise further delays in the new year. Having liaised with them regarding your order, they advised they had hoped to deliver it on the 31st, but a driver was unavailable to service the route, resulting in the delivery reverting to its original delivery date. I have shared your feedback and advised that although we appreciate their efforts, updating you to advise your order had been rescheduled to the original delivery date would have been the best course of action. Along with me, they have passed on their apologies for any inconvenience this may have caused. Please contact us if you would like to discuss this or any other matter further. Kind regards, Chantel Customer Services Team leader

• 5 / 5

  

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  Wanted to send back as not needed in the end, very helpful, good service

  Review of 01/01/2025, following an experience of 02/12/2024 by HATT E.

• 1 / 5

  

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  Order placed 2:50 pm Wednesday 11th. Did not arrive Thursday. Friday morning no email suggesting delivery that day either. Phoned and spoke with Tee. She informed me there had been a glitch in the system and she agreed to put it on a before 10am for Monday. Email arrived on Monday saying it was to be delivered between 8am and 6pm. I phoned again anfter 10am and spoke with Tee. She did what she could but it arrived late. I explained the packages contained bespoke rocking elephants for small children made with a celebrity friend to raise money for Save The Elephants and the late postage had impact on their receipt and filming deadlines.

  Review of 31/12/2024, following an experience of 13/12/2024 by NATALIE R. *

  *Pseudonymized data at the request of the author

  Answer by rajapack.co.uk

  

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  Thank you so much for taking the time to share your experience with us. I want to offer my sincerest apologies for the delay in delivering your order. I completely understand how crucial it was for you to receive the items on time, especially given the special nature of the products and the important cause they support. We deeply regret that we let you down in this instance. Our IT department has investigated the system error, and I’m happy to inform you that the issue has been resolved. I truly appreciate your patience in speaking with Tee and providing the necessary details so we can try to assist you. Unfortunately, our delivery partners faced challenges due to an unexpected surge in orders, resulting in delays for a small percentage of customers. Although we did request that your order be prioritised, the limited availability of early delivery slots meant that all available slots were already filled when we made the request, which caused further delay. I fully recognise the impact this has had on your essential work, and I am genuinely sorry for any disruption caused. We always strive to provide the best service to our customers, and I can assure you that we are working hard to improve our processes to prevent something like this from happening again. Thank you for your patience and understanding. Please know that we are here to assist you with anything else you may need. We genuinely appreciate the work you're doing for Save the Elephants. With deepest apologies, Chantel. S Customer Services Teamleader

• 5 / 5

  

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  Great communication, good price, quick delivery and a wonderful quality of the product. Well done!

  Review of 31/12/2024, following an experience of 16/12/2024 by JEANIN D.

• 5 / 5

  

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  Exactly what I was looking for. Great quality and price. Arrived quickly too

  Review of 31/12/2024, following an experience of 25/11/2024 by ANNIE R.

• 5 / 5

  

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  Great service, prices and a Pleasure to work with

  Review of 31/12/2024, following an experience of 28/11/2024 by RICHARD B.

• 1 / 5

  

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  Order was very late and I emailed raja and nobody even bothered to reply

  Review of 31/12/2024, following an experience of 02/12/2024 by REBECCA A.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for sharing your feedback. I’m sorry to hear that your order didn’t arrive as expected the next day and that you weren’t able to get support from our Customer Services Team. I wasn’t able to locate the email you sent with the address you advised, and I’d like to look into this further if possible. If you’re able to share any additional details, it would be really helpful so I can understand why it isn’t showing up in our system. I’ve sent you an email asking for a bit more information, and I’d really appreciate your assistance. I hope you will not experience a recurrence, however, for a quicker response, we also encourage customers to contact us directly on our sales line at 08005424428 during business hours. Although 98% of orders are delivered on time and in full, I’m sorry that yours wasn’t. I’m glad to hear it was delivered the next day, and I sincerely apologise for any inconvenience this delay may have caused. Best regards, Chantel S Customer Services Team Leader

• 5 / 5

  

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  Excellent service. My only niggle is that I always put a note on my order to call me/advise 1 hour before delivery in case I’m out making deliveries of my own, but I have never been called. I’m not marking down for this because it is the fault of the third party carrier.

  Review of 31/12/2024, following an experience of 12/12/2024 by ANNE M.

• 1 / 5

  

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  Not great, after not receiving the item for at least a week I contacted customer services, apparently there was no stock so a similar item was offered instead, I accepted this. But after another week of no delivery I rang again, the polite person on the other end assured me that she would investigate and call me back. I didn’t get a call back, email or anything! Finally the item came sone 6 weeks later, by which time I had sourced an alternative. Disappointing and poor customer service.

  Review of 29/12/2024, following an experience of 12/12/2024 by PADDY M.

  Answer by rajapack.co.uk

  

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  Hello, I appreciate your patience while we investigated your recent order. We have encountered some issues with the availability of certain items within the range you purchased. These products are supplied as kits, and unfortunately, we discovered that the lids were faulty, which caused the initial delay in fulfilling your order. Under normal circumstances, our sales team should be promptly notified of any shortages; however, in this instance, the necessary procedure was not followed, which resulted in an avoidable inconvenience for you. Furthermore, upon further review, it became clear that a more thorough investigation should have been conducted when the shortage was initially identified. I am sorry for the lack of accountability when this issue was brought to our attention. Had a more detailed assessment been carried out, it would have revealed that the alternative product we offered and subsequently agreed upon was also affected by the same issue. I truly apologise for the inconvenience this has caused. We have reviewed our processes and implemented improvements to prevent similar issues from occurring in the future. We are sorry for the inconvenience caused and hope you will give us another opportunity to provide you with the level of service you rightfully expect. Kind regards, Chantel S. Customer Services Team Leader

• 1 / 5

  

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  Your delivery company are appalling, their drivers lie. And my order was wrong.

  Review of 26/12/2024, following an experience of 25/11/2024 by SUSAN M.

  Answer by rajapack.co.uk

  

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  Thank you so much for taking the time to share your comments with us. I truly apologise for the level of service you received. Unfortunately, due to an overwhelming volume of orders and adverse weather conditions in some areas, including yours, our delivery partners encountered several challenges during this time, leading to delays for a small number of customers. I am deeply sorry that your order was affected by this situation. Please rest assured that we are taking your feedback seriously. We are committed to working more closely with our delivery partners this year, to ensure issues like this are addressed and improvements are made. Your experience is important to us, and we truly appreciate you bringing it to our attention. I also sincerely apologise for the incorrect order you received. I have personally looked into this matter, and as a result, we have provided additional training to prevent this from happening again in the future. We understand that mistakes can sometimes occur, but we strive to ensure that all orders are fulfilled correctly. Moving forward, we encourage all customers to double-check their order upon receipt, as this can help ensure everything is as expected. Once again, I’m truly sorry for the inconvenience you’ve faced, and we are working diligently to improve our service. Kind regards, Chantel. S Customer Services Teamleader

• 1 / 5

  

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  Delivery did not arrive which is out of their hands of course however it then took a week of going backwards and forwards trying to resolve the issue with no-one will to take ownership. 5 emails later and it still took the threat of small claims court action to get a refund issued.

  Review of 26/12/2024, following an experience of 19/11/2024 by CATHERINE T.

  Answer by rajapack.co.uk

  

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  Dear Catherine, I sincerely apologise that we were unable to resolve this matter to your satisfaction. I understand that this has been a challenging experience for all parties involved. I regret that you felt our communication with updates did not demonstrate ownership, and I agree that, in the initial instance of delivery failure, our actions should have been more proactive in ensuring the resolution was handled as promised. While we do have existing procedures in place to alert us to delayed deliveries, there are occasions, such as yours, where we are not notified until customers bring it to our attention. Please rest assured that I have now implemented a new escalation process to address similar situations moving forward. Our resolution process will now be more proactive, with Raja taking the lead, rather than reacting to the information available, as you experienced in this instance. Regarding your refund, we did not receive your initial request or follow-up emails until Monday, as our office was closed over the weekend. Upon receipt of your request on Monday, we promptly initiated the refund process. However, our Accounts department handles requests in the order they are received, resulting in the delay you experienced. Once again, I apologise for not meeting your expectations on this occasion, and I appreciate your understanding as we work to improve our processes. Kind regards, Chantel S. Customer Services Team Leader

• 5 / 5

  

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  Prompt delivery. Good value product.

  Review of 26/12/2024, following an experience of 10/12/2024 by FIKRI C.

• 5 / 5

  

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  Good first time experience / will use again

  Review of 26/12/2024, following an experience of 27/11/2024 by GARY S.

• 5 / 5

  

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  Always lovely service and very helpful.

  Review of 26/12/2024, following an experience of 18/11/2024 by ZOLTAN M.

• 5 / 5

  

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  very helpful and prompt delivery

  Review of 23/12/2024, following an experience of 05/12/2024 by NIGEL B.

• 5 / 5

  

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  Total efficiency and very fast delivery

  Review of 23/12/2024, following an experience of 04/12/2024 by SUZANNE M.

• 3 / 5

  

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  Boxes were badly packages and some were damaged

  Review of 23/12/2024, following an experience of 06/12/2024 by SALLY M.

• 5 / 5

  

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  Excellent service all round, easy to deal with. Thoroughly recommend

  Review of 23/12/2024, following an experience of 03/12/2024 by SARAH S.

• 5 / 5

  

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  Smooth Process

  Review of 23/12/2024, following an experience of 26/11/2024 by IAN K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to order and very good price and Quality 👍

  Review of 23/12/2024, following an experience of 27/11/2024 by MARIAN M.

• 1 / 5

  

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  Failed to deliver on time twice. Didn’t have the stock even though the system said it did. Received eventually wrong size and wrong colour packaging but did offer me 10% off my next order. Wow.

  Review of 23/12/2024, following an experience of 03/12/2024 by SPENCER P.

  Answer by rajapack.co.uk

  

  Flag

  Hello, Thank you again for your time earlier; it was a pleasure speaking with you. Your feedback and patience genuinely mean a lot to us. I sincerely apologise for the challenges you experienced with your recent order. I completely understand the inconvenience this has caused. Several factors contributed to the service not meeting the high standards we strive for, but please know we are actively addressing these issues to ensure a better experience moving forward. As we discussed, I've thoroughly reviewed your journey as part of our ongoing commitment to continuous improvement. To provide further clarity: Our website is manually updated, which can sometimes cause delays in stock availability information. We are working on automating this process and are excited about the upcoming improvements. Unfortunately, due to the automatic processing of your web order, there wasn't the additional human intervention required to update you in a timely manner. This part of the process has been reviewed, and we're confident that similar delays will be minimised. Our Purchasing team informed me that the supplier had been facing delays due to the busy period you placed your order, and the communication regarding expected delivery dates did not meet our usual standards, which contributed to the inaccurate dates provided. I am truly sorry that all the differences between the products were not discussed. I've shared your experience with my team as part of our ongoing training to prevent these types of oversights in the future. I completely understand why you left a lower star rating, and I deeply regret the frustration this has caused you. We would not usually offer 10% in these circumstances; however, we appreciated that you needed to use the boxes yet wanted to offer a goodwill gesture of support. I hope your further liaison with me has offered you further reassurance. Once again, I apologise for the inconvenience, and I appreciate your understanding as we work to make things right. Thank you for your continued support, Chantel Sargeant Customer Services Team Leader

• 5 / 5

  

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  It was on time and as expected

  Review of 17/12/2024, following an experience of 25/11/2024 by VISHAL S.

• 5 / 5

  

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  Great service

  Review of 17/12/2024, following an experience of 02/12/2024 by PAUL M.

• 5 / 5

  

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  Order received very promptly and as required. There was damage to item making it part unusable - I reported this and Raja gave me part credit, so I was satisfied. I have ordered before with no problem so I shall order again.

  Review of 17/12/2024, following an experience of 20/11/2024 by SARAH P.

• 5 / 5

  

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  Quality box’s that’s easy to fold up and for a postal box good and strong, super sonic delivery, great all round service , I will be back again soon,

  Review of 17/12/2024, following an experience of 03/12/2024 by JOHN P.

• 1 / 5

  

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  Product not preforming as advertised

  Review of 17/12/2024, following an experience of 08/11/2024 by ELIZABETH H.

  Answer by rajapack.co.uk

  

  Flag

  Hello, Thank you for sharing your feedback with us. I am sorry for the delay in my response. I am unable to locate any other contact from you regarding your purchase and would really like to discuss your experience further. I am sorry to learn it has not met your criteria. Feel free to contact me on 08005424428 to discuss this further. Best regards, Chantel. S Customer Services Teamleader

• 5 / 5

  

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  Easy and friendly staff and website

  Review of 17/12/2024, following an experience of 06/11/2024 by KARINA N.

• 5 / 5

  

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  wonderful

  Review of 12/12/2024, following an experience of 07/11/2024 by MARIA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  absolutely faultless service from start to finish

  Review of 12/12/2024, following an experience of 14/11/2024 by JIM H.

• 2 / 5

  

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  Half our order was missing and noone notified us that you were out of stock

  Review of 12/12/2024, following an experience of 12/11/2024 by VICTORIA F.

• 5 / 5

  

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  1st class transaction

  Review of 12/12/2024, following an experience of 27/11/2024 by GREG H.

• 5 / 5

  

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  Efficient

  Review of 09/12/2024, following an experience of 18/11/2024 by JOSH D.

• 5 / 5

  

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  Excellent service and quality product range that met my exact packaging needs.

  Review of 09/12/2024, following an experience of 22/11/2024 by MARK O.

• 5 / 5

  

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  Fast delivery fantastic customer service

  Review of 09/12/2024, following an experience of 20/11/2024 by PAUL G.

• 5 / 5

  

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  Our orders arrive promptly

  Review of 09/12/2024, following an experience of 14/11/2024 by PETER C.

• 5 / 5

  

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  Fast and efficient

  Review of 09/12/2024, following an experience of 20/11/2024 by BILLIE B.

• 5 / 5

  

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  Excellent.

  Review of 09/12/2024, following an experience of 04/11/2024 by GORDON W.

• 5 / 5

  

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  ease of ordering

  Review of 09/12/2024, following an experience of 11/11/2024 by SHARON P.

• 5 / 5

  

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  Use this company regularly and honestly can’t fault them. Always speedy dispatch and quick delivery with great communication throughout. Great company

  Review of 09/12/2024, following an experience of 04/11/2024 by GUY L.

• 5 / 5

  

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  On time, Easy and value about customer.

  Review of 09/12/2024, following an experience of 11/11/2024 by ALAP C.

• 5 / 5

  

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  Great product. As described. Quick delivery.

  Review of 09/12/2024, following an experience of 11/11/2024 by ANN F.

• 2 / 5

  

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  Order place before 4pm deadline for next day delivery. Order not received the following day. On chasing the order it became clear that the order was delivered to the wrong address. Order then re-sent. We received the order one week after placing it. Poor service all round.

  Review of 07/12/2024, following an experience of 15/11/2024 by MICAH M.

• 5 / 5

  

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  Usual rapid service

  Review of 07/12/2024, following an experience of 31/10/2024 by STUART J.

• 5 / 5

  

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  Good quality fair price fast delivery

  Review of 07/12/2024, following an experience of 08/11/2024 by MILAD K.

• 2 / 5

  

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  delivery of the goods could do with a lot of improvements.

  Review of 05/12/2024, following an experience of 15/11/2024 by LORIS M.

• 5 / 5

  

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  good

  Review of 05/12/2024, following an experience of 14/11/2024 by DAVID P.

• 5 / 5

  

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  Prompt response and delivery,

  Review of 05/12/2024, following an experience of 11/11/2024 by GEORGINA P.

• 5 / 5

  

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  First class service...Impeccable from pre order to delivery !

  Review of 05/12/2024, following an experience of 06/11/2024 by ORAN A.

• 3 / 5

  

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  Friendly & helpful service with an option to collect.

  Review of 28/11/2024, following an experience of 15/11/2024 by STEPHEN S.

• 5 / 5

  

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  Excellent

  Review of 28/11/2024, following an experience of 14/11/2024 by SATISH S.

• 5 / 5

  

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  Great service, simple to order & arrived next day.

  Review of 28/11/2024, following an experience of 13/11/2024 by MATTHEW R.

• 5 / 5

  

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  Right product - good service.

  Review of 28/11/2024, following an experience of 12/11/2024 by MICHAEL H.

• 5 / 5

  

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  Very good range of products, friendly phone staff when placing orders and items arrive promptly Good bulk buy offers

  Review of 28/11/2024, following an experience of 12/11/2024 by DEBBIE S.

• 5 / 5

  

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  Great crate ! arrived promptly

  Review of 28/11/2024, following an experience of 11/11/2024 by FIDELMA M.

• 5 / 5

  

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  Excellent product and very quick delivery

  Review of 28/11/2024, following an experience of 13/11/2024 by ROSE H.

• 4 / 5

  

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  while ordering the sealer online Raja offered a 5% discount which never happened very disappointed

  Review of 28/11/2024, following an experience of 13/11/2024 by MALCOLM S.

• 5 / 5

  

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  Zzz

  Review of 28/11/2024, following an experience of 14/11/2024 by MITESH P.

• 5 / 5

  

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  I purchased some mug crash boxes, they were easily found and ordered from the website, pricing was great and better than other places I had searched. I was kept informed on the progress of my order and it was delivered in good time and well packaged (of course!). I will require further packaging for my fledgling craft business and will definitely be back to Raja.

  Review of 28/11/2024, following an experience of 08/11/2024 by DONNA B.

• 5 / 5

  

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  great service

  Review of 28/11/2024, following an experience of 05/11/2024 by DHRUTI S.

• 5 / 5

  

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  Always quick delivery

  Review of 28/11/2024, following an experience of 04/11/2024 by KELVIN M.

• 5 / 5

  

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  FAST EFFICIENT DELIVERY

  Review of 28/11/2024, following an experience of 08/11/2024 by TRISH M.

• 5 / 5

  

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  Rohit very helpful when ordering.

  Review of 28/11/2024, following an experience of 01/11/2024 by CHRIS L.

• 5 / 5

  

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  Great product and fast shipping

  Review of 28/11/2024, following an experience of 05/11/2024 by BARBARA B.

• 5 / 5

  

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  good pepople good rate fastes delevry world excelent is underrated they are starrrrrrrrrs

  Review of 28/11/2024, following an experience of 08/11/2024 by HASSAN B.

• 5 / 5

  

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  All ways prompt delivery. Either following day or the day after. Sale staff are excellent

  Review of 28/11/2024, following an experience of 04/11/2024 by IAN M.

• 5 / 5

  

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  Allgood, got what we wanted, when we wanted it. Thanks.

  Review of 28/11/2024, following an experience of 29/10/2024 by SHAUN H.

• 5 / 5

  

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  There's fast, and there's super fast, and then there's RAJA. Beyond impressed.

  Review of 28/11/2024, following an experience of 29/10/2024 by PAUL C.

• 5 / 5

  

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  Easy to deal with, explains offers that are available, fast delivery & quality products. Like that they are working on recyclable versions too!

  Review of 28/11/2024, following an experience of 29/10/2024 by LINSEY M.

• 5 / 5

  

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  always delivers on time.

  Review of 26/11/2024, following an experience of 04/11/2024 by TINA C.

• 5 / 5

  

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  Fast delivery and good quality product. Everyone should be using this paper packing tape rather than the plastic!

  Review of 26/11/2024, following an experience of 06/11/2024 by ANDREW C.

• 5 / 5

  

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  i love the products & customer services at Rajapack, you just need to change your courier DX are rubbish

  Review of 26/11/2024, following an experience of 06/11/2024 by MICK C.

• 5 / 5

  

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  Amedeo is brilliant at getting us what we want

  Review of 26/11/2024, following an experience of 07/11/2024 by LISA S.

• 1 / 5

  

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  ridiculous to send out my order without it being boxed up. twice it was scattered around the back of the delivery van. very disappointing service.

  Review of 26/11/2024, following an experience of 06/11/2024 by M G.

  Answer by rajapack.co.uk

  

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  Thank you for taking the time to contact us regarding your recent delivery. I am sorry to learn of the condition you received your order. This is not the level of service we expect our customers to receive. Before dispatch from our warehouse, our freighted orders are palletised and wrapped. By sharing the details of your recent order, you have brought to our attention that the delivery of your orders differed from our service agreement with our delivery partners. I have escalated this to our Account manager at delivery partners, who will discuss it further with the delivery depot management and the relevant courier. We meet regularly to discuss any service issues to minimise recurrence. Again, thank you for bringing this to our attention, and I am sorry for the inconvenience this has caused. If you would like to discuss this or any other matter further; please contact me. Kind regards, Chantel. S Customer Services Team Leader

• 5 / 5

  

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  Easy telephone ordering.

  Review of 18/11/2024, following an experience of 05/11/2024 by JOHN G.

• 5 / 5

  

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  good

  Review of 18/11/2024, following an experience of 05/11/2024 by JIM H.

• 5 / 5

  

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  Exactly the boxes I wanted. Arrived quickly, well packaged so no damage.

  Review of 16/11/2024, following an experience of 25/10/2024 by JO P.

• 5 / 5

  

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  I am very happy with the service I receive from Raja. I would definitely recommend Raja to others. Thank you!

  Review of 15/11/2024, following an experience of 14/10/2024 by HAZEL R.

• 5 / 5

  

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  Great range, prices and delivery

  Review of 15/11/2024, following an experience of 14/10/2024 by MICHAEL J.

• 5 / 5

  

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  Good Quality Products, with very good delivery times

  Review of 14/11/2024, following an experience of 01/11/2024 by CHRISTOPHER T.

• 5 / 5

  

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  excellent customer service and speedy delivery!

  Review of 13/11/2024, following an experience of 31/10/2024 by JULIA E. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Generally a fast delivery

  Review of 12/11/2024, following an experience of 30/10/2024 by JILL J.

• 5 / 5

  

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  Excellent costumer service and fast delivery!

  Review of 12/11/2024, following an experience of 30/10/2024 by MAIRA G.

• 5 / 5

  

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  A great place to buy supplies for your small business. They offer low-quantity options, which is perfect for smaller orders.

  Review of 11/11/2024, following an experience of 29/10/2024 by RUWAN W.

• 1 / 5

  

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  This is not our first order??? We have been using you for years??

  Review of 11/11/2024, following an experience of 29/10/2024 by SHANNON H. *

  *Pseudonymized data at the request of the author

  Answer by rajapack.co.uk

  

  Flag

  Hello Thank you for taking my call. It was a pleasure speaking with you. I appreciate you addressing the teething problems, and I understand that such issues can happen when familiarising with a new platform. As agreed, I sent an email to assist you in updating your rating, but unfortunately, it has not come through yet. Please let me know if there is anything else I can do to assist you and feel free to contact me at 08005424428. Chantel. S Customer Services Team leader

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