Customer reviews
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Not received despite being informed arrival would be by 17.30 on 31 Dec. No communication from courier.
Review of , following an experience of by BRYAN K.
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Excellent post-sales customer service A couple of items were damaged in transit, my email was answered almost immediately & products replaced with no fuss
Review of , following an experience of by MAURICE B.
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Wanted to send back as not needed in the end, very helpful, good service
Review of , following an experience of by HATT E.
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Excellent service. My only niggle is that I always put a note on my order to call me/advise 1 hour before delivery in case I’m out making deliveries of my own, but I have never been called. I’m not marking down for this because it is the fault of the third party carrier.
Review of , following an experience of by ANNE M.
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Great communication, good price, quick delivery and a wonderful quality of the product. Well done!
Review of , following an experience of by JEANIN D.
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Great service, prices and a Pleasure to work with
Review of , following an experience of by RICHARD B.
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Exactly what I was looking for. Great quality and price. Arrived quickly too
Review of , following an experience of by ANNIE R.
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Order placed 2:50 pm Wednesday 11th. Did not arrive Thursday. Friday morning no email suggesting delivery that day either. Phoned and spoke with Tee. She informed me there had been a glitch in the system and she agreed to put it on a before 10am for Monday. Email arrived on Monday saying it was to be delivered between 8am and 6pm. I phoned again anfter 10am and spoke with Tee. She did what she could but it arrived late. I explained the packages contained bespoke rocking elephants for small children made with a celebrity friend to raise money for Save The Elephants and the late postage had impact on their receipt and filming deadlines.
Review of , following an experience of by MEGAN H. *
*Pseudonymized data at the request of the author
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Order was very late and I emailed raja and nobody even bothered to reply
Review of , following an experience of by REBECCA A.
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Not great, after not receiving the item for at least a week I contacted customer services, apparently there was no stock so a similar item was offered instead, I accepted this. But after another week of no delivery I rang again, the polite person on the other end assured me that she would investigate and call me back. I didn’t get a call back, email or anything! Finally the item came sone 6 weeks later, by which time I had sourced an alternative. Disappointing and poor customer service.
Review of , following an experience of by PADDY M.
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Prompt delivery. Good value product.
Review of , following an experience of by FIKRI C.
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Your delivery company are appalling, their drivers lie. And my order was wrong.
Review of , following an experience of by SUSAN M.
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Delivery did not arrive which is out of their hands of course however it then took a week of going backwards and forwards trying to resolve the issue with no-one will to take ownership. 5 emails later and it still took the threat of small claims court action to get a refund issued.
Review of , following an experience of by CATHERINE T.
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Good first time experience / will use again
Review of , following an experience of by GARY S.
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Always lovely service and very helpful.
Review of , following an experience of by ZOLTAN M.
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very helpful and prompt delivery
Review of , following an experience of by NIGEL B.
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Total efficiency and very fast delivery
Review of , following an experience of by SUZANNE M.
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Boxes were badly packages and some were damaged
Review of , following an experience of by SALLY M.
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Failed to deliver on time twice. Didn’t have the stock even though the system said it did. Received eventually wrong size and wrong colour packaging but did offer me 10% off my next order. Wow.
Review of , following an experience of by SPENCER P.
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Very easy to order and very good price and Quality 👍
Review of , following an experience of by MARIAN M.
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Smooth Process
Review of , following an experience of by IAN K. *
*Pseudonymized data at the request of the author
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Excellent service all round, easy to deal with. Thoroughly recommend
Review of , following an experience of by SARAH S.
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Great service
Review of , following an experience of by PAUL M.
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Order received very promptly and as required. There was damage to item making it part unusable - I reported this and Raja gave me part credit, so I was satisfied. I have ordered before with no problem so I shall order again.
Review of , following an experience of by SARAH P.
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Quality box’s that’s easy to fold up and for a postal box good and strong, super sonic delivery, great all round service , I will be back again soon,
Review of , following an experience of by JOHN P.
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It was on time and as expected
Review of , following an experience of by VISHAL S.
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Product not preforming as advertised
Review of , following an experience of by ELIZABETH H.
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Easy and friendly staff and website
Review of , following an experience of by KARINA N.
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absolutely faultless service from start to finish
Review of , following an experience of by JIM H.
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1st class transaction
Review of , following an experience of by GREG H.
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Half our order was missing and noone notified us that you were out of stock
Review of , following an experience of by VICTORIA F.
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wonderful
Review of , following an experience of by MARIA L. *
*Pseudonymized data at the request of the author
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Efficient
Review of , following an experience of by JOSH D.
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Excellent service and quality product range that met my exact packaging needs.
Review of , following an experience of by MARK O.
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Fast delivery fantastic customer service
Review of , following an experience of by PAUL G.
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Our orders arrive promptly
Review of , following an experience of by PETER C.
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Fast and efficient
Review of , following an experience of by BILLIE B.
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On time, Easy and value about customer.
Review of , following an experience of by ALAP C.
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Great product. As described. Quick delivery.
Review of , following an experience of by ANN F.
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We’re still waiting to hear back from sales support a week later about gummed pauper tape we were sold which doesn’t work in a gummed paper machine.
Review of , following an experience of by LEWIS M.
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ease of ordering
Review of , following an experience of by SHARON P.
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Use this company regularly and honestly can’t fault them. Always speedy dispatch and quick delivery with great communication throughout. Great company
Review of , following an experience of by GUY L.
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Excellent.
Review of , following an experience of by GORDON W.
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Good quality fair price fast delivery
Review of , following an experience of by MILAD K.
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Order place before 4pm deadline for next day delivery. Order not received the following day. On chasing the order it became clear that the order was delivered to the wrong address. Order then re-sent. We received the order one week after placing it. Poor service all round.
Review of , following an experience of by MICAH M.
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Usual rapid service
Review of , following an experience of by STUART J.
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good
Review of , following an experience of by DAVID P.
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delivery of the goods could do with a lot of improvements.
Review of , following an experience of by LORIS M.
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Prompt response and delivery,
Review of , following an experience of by GEORGINA P.
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First class service...Impeccable from pre order to delivery !
Review of , following an experience of by ORAN A.
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Excellent
Review of , following an experience of by SATISH S.
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Friendly & helpful service with an option to collect.
Review of , following an experience of by STEPHEN S.
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while ordering the sealer online Raja offered a 5% discount which never happened very disappointed
Review of , following an experience of by MALCOLM S.
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Great service, simple to order & arrived next day.
Review of , following an experience of by MATTHEW R.
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Great crate ! arrived promptly
Review of , following an experience of by FIDELMA M.
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I purchased some mug crash boxes, they were easily found and ordered from the website, pricing was great and better than other places I had searched. I was kept informed on the progress of my order and it was delivered in good time and well packaged (of course!). I will require further packaging for my fledgling craft business and will definitely be back to Raja.
Review of , following an experience of by DONNA B.
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Excellent product and very quick delivery
Review of , following an experience of by ROSE H.
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Very good range of products, friendly phone staff when placing orders and items arrive promptly Good bulk buy offers
Review of , following an experience of by DEBBIE S.
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Right product - good service.
Review of , following an experience of by MICHAEL H.
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Zzz
Review of , following an experience of by MITESH P.
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FAST EFFICIENT DELIVERY
Review of , following an experience of by TRISH M.
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great service
Review of , following an experience of by DHRUTI S.
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Rohit very helpful when ordering.
Review of , following an experience of by CHRIS L.
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All ways prompt delivery. Either following day or the day after. Sale staff are excellent
Review of , following an experience of by IAN M.
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Always quick delivery
Review of , following an experience of by KELVIN M.
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Great product and fast shipping
Review of , following an experience of by BARBARA B.
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good pepople good rate fastes delevry world excelent is underrated they are starrrrrrrrrs
Review of , following an experience of by HASSAN B.
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There's fast, and there's super fast, and then there's RAJA. Beyond impressed.
Review of , following an experience of by PAUL C.
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Allgood, got what we wanted, when we wanted it. Thanks.
Review of , following an experience of by SHAUN H.
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Easy to deal with, explains offers that are available, fast delivery & quality products. Like that they are working on recyclable versions too!
Review of , following an experience of by LINSEY M.
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Fast delivery and good quality product. Everyone should be using this paper packing tape rather than the plastic!
Review of , following an experience of by ANDREW C.
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ridiculous to send out my order without it being boxed up. twice it was scattered around the back of the delivery van. very disappointing service.
Review of , following an experience of by M G.
Answer by rajapack.co.ukFlagThank you for taking the time to contact us regarding your recent delivery. I am sorry to learn of the condition you received your order. This is not the level of service we expect our customers to receive. Before dispatch from our warehouse, our freighted orders are palletised and wrapped. By sharing the details of your recent order, you have brought to our attention that the delivery of your orders differed from our service agreement with our delivery partners. I have escalated this to our Account manager at delivery partners, who will discuss it further with the delivery depot management and the relevant courier. We meet regularly to discuss any service issues to minimise recurrence. Again, thank you for bringing this to our attention, and I am sorry for the inconvenience this has caused. If you would like to discuss this or any other matter further; please contact me. Kind regards, Chantel. S Customer Services Team Leader
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always delivers on time.
Review of , following an experience of by TINA C.
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Amedeo is brilliant at getting us what we want
Review of , following an experience of by LISA S.
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i love the products & customer services at Rajapack, you just need to change your courier DX are rubbish
Review of , following an experience of by MICK C.
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Easy telephone ordering.
Review of , following an experience of by JOHN G.
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good
Review of , following an experience of by JIM H.
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Exactly the boxes I wanted. Arrived quickly, well packaged so no damage.
Review of , following an experience of by JO P.
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I am very happy with the service I receive from Raja. I would definitely recommend Raja to others. Thank you!
Review of , following an experience of by HAZEL R.
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Great range, prices and delivery
Review of , following an experience of by MICHAEL J.
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Good Quality Products, with very good delivery times
Review of , following an experience of by CHRISTOPHER T.
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excellent customer service and speedy delivery!
Review of , following an experience of by JULIA E. *
*Pseudonymized data at the request of the author
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Excellent costumer service and fast delivery!
Review of , following an experience of by MAIRA G.
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Generally a fast delivery
Review of , following an experience of by JILL J.
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This is not our first order??? We have been using you for years??
Review of , following an experience of by GAVIN J. *
*Pseudonymized data at the request of the author
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A great place to buy supplies for your small business. They offer low-quantity options, which is perfect for smaller orders.
Review of , following an experience of by RUWAN W.
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DREADFUL DELIVERY COMPANY VERY GOOD RAJA STAFF
Review of , following an experience of by JOHN H.
Answer by rajapack.co.ukFlagI am so sorry to learn about the difficulties you have experienced with your recent order. Because of the volume of orders our delivery partners deliver, we provide a kerbside and ground-floor delivery service. However, we do not penalise drivers who have assessed their manifest and delivered outside this stipulation. Fortunately, the driver has fulfilled basement delivery on your previous orders, albeit without making you aware this was a service above and beyond their required duty, leading to your recent disappointment. We can arrange for the driver to call before arrival for future orders to minimise recurrence. Thank you for sharing the feedback regarding the delivery limits to your building. I have ensured each account has been updated with this information so that customers are advised when they receive a quote request or order. This enables us to agree on a delivery plan to avoid the disappointment you have experienced. If you would like to discuss this further, please feel free to contact us. Kind regards, Chantel S. Customer Services Team Leader
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Efficient service!
Review of , following an experience of by PRIYA A.
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Excellent service and top notch products to boot!
Review of , following an experience of by JEFF L.
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As always ordering was easy and delivery was on time.
Review of , following an experience of by IAN F.
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No problems as usual. Thanks
Review of , following an experience of by OLIVER P.
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I make regular purchases online and have never had a problem. Always receive correct items and in a quick turn around period.
Review of , following an experience of by CARLA H.
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Well its not good as it says ring before to guarantee your delivery the next day so I wasted the next day and no delivery and awaited the next day after that and my delivery turned up at half past one so not very happy with it .
Review of , following an experience of by SIMON F.
Answer by rajapack.co.ukFlagHello, Thank you for sharing your comments regarding your recent order. As the agent advised at the beginning of your call, your order was processed for delivery on Monday, the next working day. We do not currently offer weekend deliveries as a standard; however, for future reference, we can arrange a special service for an additional cost if this is required. Thank you for bringing this to our attention. We continually work on improving the service we provide, and ongoing training and feedback are part of that. I have assessed and discussed the call with the agent to establish steps that could have been taken to ensure clarity in this case and any others. I'm sorry for the inconvenience caused, and thank you again for contacting us. If you would like to discuss this or anything else, please feel free to contact us. Kind regards, Chantel. S Customer Services Team Leader.
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Easy to order and next day delivery
Review of , following an experience of by ISAAC H. *
*Pseudonymized data at the request of the author
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First class service all round
Review of , following an experience of by HARVEY S.
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Raja are very professional, courteous and helpful.
Review of , following an experience of by STEFANI ..
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Excellent products, good communications, easy to follow website and delivered on time and in full.
Review of , following an experience of by PHILIP C.
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Disappointing
Review of , following an experience of by CAMILLA W.
Answer by rajapack.co.ukFlagThank you for submitting a review for RAJA UK. We are sorry your experience of RAJA has not met your expectations. A member of our customer services team will be in touch with you over the next 2-3 days. Feel free to contact us on customerservices@rajapack.co.uk or 0800 630 03 52 in the meantime.
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...
Review of , following an experience of by RUNJAN D.
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Easy to order, fast delivery. I would definitely recommend!
Review of , following an experience of by DANA G.
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It arrived on time
Review of , following an experience of by DAVEY JOHN G.
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Easy to order, constant email updates about my order status and excellent after service for a damaged delivery.
Review of , following an experience of by KATIE W.
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Next day delivery
Review of , following an experience of by LEE F.
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Great service
Review of , following an experience of by ANNIE S.
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Products as per description and pictures.
Review of , following an experience of by HETA J.
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the wrong parcel was delivered. After calling up to complain and report I had someone else's parcel, my one took forever to arrive.
Review of , following an experience of by WAG W.
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Good range, fast turn-around
Review of , following an experience of by DAVID C.
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Products arrived well-packaged and on time.
Review of , following an experience of by PETER T.
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Reordered the natural tissue paper for my store and it is a completely different colour and nothing like the last tissue paper I ordered in the same colour.
Review of , following an experience of by CATHERINE B.
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next day delivery.
Review of , following an experience of by STEPHEN L.
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Easy to use website, good coms/paper-trail
Review of , following an experience of by VIVIAN C.
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The process was clear and precise on getting my order through the system. The delivery was quick and I was able to track my order from beginning to the time of arrival. A very efficient service was delivery from RAJA UK. Thank you.
Review of , following an experience of by CLARENCE P.
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Quick efficient service
Review of , following an experience of by JOAN J.
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It was very easy to find what I needed on the website, and the items were delivered the next day with regular messages regarding their tracking
Review of , following an experience of by COLIN A.
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A typical raja transaction. Straight forward no messing
Review of , following an experience of by GREG H.
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test
Review of , following an experience of by CAROLINE A.
Answer by rajapack.co.ukFlagThank you for your feedback
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goods received not as advertised, pricing misleading.
Review of , following an experience of by IAN R.
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Excellent service, prices could be a little more competitive.
Review of , following an experience of by ROSA G.
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I just had one cardboard box that had a little hit in it but other than that perfect !
Review of , following an experience of by HANAE S.
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great everyday
Review of , following an experience of by DALE A.
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Always a prompt delivery
Review of , following an experience of by MARC W.
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Easy to order,fast shipment. Good quality bags and great value
Review of , following an experience of by ALIONA G.
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Good website, easy to use. Good quality bags. Excellent delivery service.
Review of , following an experience of by GILL B.
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Ordering from the web site is easy and delivery is normally the next day
Review of , following an experience of by MARK K.
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All good thanks
Review of , following an experience of by TRAFFIC T.
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The company had a quick response time. The package was send and arrived early. All in all a smooth transaction.
Review of , following an experience of by KOEN S.
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Next day delivery turned up three days later.
Review of , following an experience of by MARK L.
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Confusing delivery where they say during checkout its next day delivery but in fact, they are dropshipping on a 6-day service
Review of , following an experience of by DAVID E.
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Good experience. Good choices and Easy website and fast delivery. Recommended
Review of , following an experience of by JOHN G.
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Ease of ordering,speed of delivery
Review of , following an experience of by STEPHEN H.
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Quality and service very good.
Review of , following an experience of by MICHAEL R.
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Arrived on time and is qood quality
Review of , following an experience of by JANE F.
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stop sending 4-5 sales emails a day!!!
Review of , following an experience of by SARA D.
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Excellent delivery service and easy ordering process
Review of , following an experience of by PAULINE W.
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Quick change of product and delivery
Review of , following an experience of by VICTORIA A.
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Quick turnaround, fair price, no frills. I have bought before and will do again.
Review of , following an experience of by JIM W.
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Excellent service
Review of , following an experience of by BRIAN R.
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Great products delivered fast!
Review of , following an experience of by STEVE K.
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the size was smaller and sent the email but they didn'treplay
Review of , following an experience of by SALLY G.
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quick delivery
Review of , following an experience of by PAUL O.
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RAJAPACK ALWAYS GOOD
Review of , following an experience of by ANDREW F.
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Price and Stock
Review of , following an experience of by MURRAY W.
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Place the order on line and it turns up the next day. No fuss.
Review of , following an experience of by TRISH B.
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EASY TO USE PROMPT SERVICE
Review of , following an experience of by ELIZABETH D.
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Nothing to do with the company its self just choice of delivery company and there poor performance, my package was left in a corridor for hotel guests and could have been taken by anyone, the receptionist at Raja did look into the delivery and report back to me.
Review of , following an experience of by BEV C.
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Items arrived damaged. No protection during transit. Courier service second rate. Paid for next day delivery, took 4 days to arrive. Overall, not impressed.
Review of , following an experience of by BEN P.
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I’m very satisfied
Review of , following an experience of by SVETLA D.
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Excellent as usual
Review of , following an experience of by IAN P.
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Fast delivery, easy purchases online, quick response to a question I had. Prices are fantastic and the availability to search for boxes by size makes it so user friendly for what you need
Review of , following an experience of by OLIVER A.
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First class service as usual
Review of , following an experience of by STEVE E.
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Very simple quick and efficient
Review of , following an experience of by CLIVE F.
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All the boxes on the outside were damaged the goods inside were ok. on the boxes your branding was on them
Review of , following an experience of by MATTHEW T.
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I Have ordered pallet wrap pack of 6 rolls. Extended Cardboard Core Black Blown Stretch Film, 30% Recycled, 25 Micron, 500mm x 200m, Pack of 6 (Price is pack of 6 on website and I have ordered 6 I should receive 36 but received only 6 single. I have been charged £121.74 excluding VAT. One roll cost me £20.29 where you can buy this roll on amazon £5 - £6 maximum. When i contacted customer service they ask me to retune the parcel on my own cost and there will be 30% deduction to restore the product back in warehouse. Very disappointed with their service and misleading description of the products on website.
Review of , following an experience of by REENA S.
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Superb customer support. Every time!
Review of , following an experience of by DAVE N.
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We always find Raja UK to be very efficient with quick delivery when ordering.
Review of , following an experience of by PAUL H.
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Delivered what was ordered the next day. Can't ask for more than that.
Review of , following an experience of by ALEX F.
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Item as described. Good price, delivered on time.
Review of , following an experience of by GEORGE C.
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Overall speedy & quality service. Items arrived in good time and were great quality. When a part was missing, customer service helped me in getting a replacement along with a couple spare parts, too. Thanks, Suki
Review of , following an experience of by KIAN M.
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Great service and prices as always.
Review of , following an experience of by TREVOR G.
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Quick delivery, great products
Review of , following an experience of by LORRAINE S.
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Great service from the experts
Review of , following an experience of by MARTIN K.
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good product, good value, good service, quick delivery
Review of , following an experience of by ELEANOR W.
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Easy of ordering
Review of , following an experience of by BETTY S.
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easy to order and very quick delivery
Review of , following an experience of by SUZANNE P.
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Good fast delivery. Decent website. Give low price suggestions but to get this price you need to buy very large amounts.
Review of , following an experience of by KATE D.
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great service as always
Review of , following an experience of by STEPHEN S.
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Raja had just what we needed and prompt delivery is always welcome.
Review of , following an experience of by BRENDA C.
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Polite efficient
Review of , following an experience of by BETTY S.
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One Star deducted because of poor Courier Service. Delivery firm failed to deliver on time and (wrongly) claimed consignee was unavailable.
Review of , following an experience of by MICHAEL R.
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Very quick service
Review of , following an experience of by MARTYN A.
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The product was fine and thanks to Raja for that . I have received invoices in time but the courier company they use need more work to be done . No delivery time or tracking number provided by them .
Review of , following an experience of by INDRA P.
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Good price, and super quick delivery.
Review of , following an experience of by MIKE S.
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Excellent service and speedy delivery - exactly how I needed it!
Review of , following an experience of by PETER K.
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It all arrived on time and to the correct spec
Review of , following an experience of by PATRICIA C.
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Raja are very reliable.
Review of , following an experience of by JOEL M.
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The products were fine but the courier company they use is awful. To receive a notification that a delivery will be made between 08:00-18:00 with no live tracking is simply not acceptable in 2024 - not all the order was delivered and 1 box contained not packaging material but plastic flower pots? You need to change to DPD they do everything your current company do not
Review of , following an experience of by MARK E.
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Items not delivered, when chased we were advised that they were out of stock, no communication of this, the goods just didn't arrive . Purchased elsewhere and now seeking refund.
Review of , following an experience of by KERRY C.
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clear accurate and quick
Review of , following an experience of by TIM D.
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Order STILL NOT DELIVERED
Review of , following an experience of by JANICE N.
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Delivery - if it can be called that - was a TOTAL disaster. I'm pretty sure I pointed out courier deliveries CANNOT be made to s PO Box and gave alternative instructions with the order. There followed a nightmare sequence of failed communications with DX. You must have your reasons for using them, but it is easier to contact HMRC than them!
Review of , following an experience of by JAMES W.
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Quick Service, quality product
Review of , following an experience of by MAXINE D.
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Super fast delivery and high quality products
Review of , following an experience of by MELANIE E.
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I had a small problem with the delivery but RAJA UK quickly resolved the situation!?! The product arrived as per their email, was packaged securely and the product arrived undamaged!?! The product is perfect for my needs, perfectly described on their website, absolutely no complaints whatsoever, highly recommended them and their product!?!
Review of , following an experience of by ANDREW T.
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Easy ordering and quick delivery
Review of , following an experience of by COLIN H.
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Quick reliable service at a good price
Review of , following an experience of by CHRIS E.
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MY EXACT ORDER ARRIVED WHEN EXPECTED, UN DAMAGED.
Review of , following an experience of by CATHY K.
Reviews displayed in chronological order