Customer reviews for RAJA UK

Customer reviews

• 4 / 5

  

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  Quick service. Only problem, the same as I had before. The box was damaged and open. Box not strong enough

  Review of 16/09/2025, following an experience of 02/09/2025 by HAYLEY B.

• 5 / 5

  

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  Quick delivery, efficient service

  Review of 16/09/2025, following an experience of 02/09/2025 by JOHN W.

• 5 / 5

  

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  Great products.

  Review of 16/09/2025, following an experience of 26/08/2025 by MIRABELA B.

• 1 / 5

  

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  The delivery was only successful at the third attempt, following several phone calls to the various delivery companies involved! To my mind there too many subcontractors involved that were hard to get hold of.

  Review of 16/09/2025, following an experience of 27/08/2025 by REINHARD B.

• 5 / 5

  

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  Perfect, the product is what I wanted, fast delivery very good packed

  Review of 16/09/2025, following an experience of 26/08/2025 by ADEL K.

• 5 / 5

  

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  Good service and value

  Review of 16/09/2025, following an experience of 29/08/2025 by ANTHONY C.

• 5 / 5

  

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  Great price and great product for storing under a sofa.

  Review of 16/09/2025, following an experience of 29/08/2025 by SEAN M.

• 3 / 5

  

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  Unfortunately the cardboard food boxes were sooooo tightly wrapped that the sides are bent.

  Review of 16/09/2025, following an experience of 22/08/2025 by PAULA H.

• 5 / 5

  

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  Easy to order and speedy delivery.

  Review of 16/09/2025, following an experience of 28/08/2025 by ALICE M.

• 5 / 5

  

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  it was excellent

  Review of 15/09/2025, following an experience of 26/08/2025 by JULIAN B.

• 5 / 5

  

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  Quick delivery,

  Review of 15/09/2025, following an experience of 26/08/2025 by DAVID R.

• 1 / 5

  

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  The box was supposed to be strong to hold heavy weight as advertised but when I got the box it was already folded on one side. The reactangle box was looking like a pentagonal box. I wonder how the box can protect my contents if it cannot handle courier handling?

  Review of 15/09/2025, following an experience of 26/08/2025 by MOULALI H.

• 2 / 5

  

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  Two of the postal tubes arrived damaged and two were missing one of their lids

  Review of 15/09/2025, following an experience of 26/08/2025 by ALLEGRA G.

• 5 / 5

  

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  Everything about the experience was above par: ordering, the item itself, and then -- because I had foolishly ordered an item too bulky for me to handle -- graciously agreeing to collect it and take it back.

  Review of 15/09/2025, following an experience of 26/08/2025 by EVELYN T.

• 5 / 5

  

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  Great service

  Review of 15/09/2025, following an experience of 26/08/2025 by SALLY O.

• 5 / 5

  

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  Good

  Review of 13/09/2025, following an experience of 18/08/2025 by IAN G.

• 3 / 5

  

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  We have always been happy with RAJA products, however this time some of the boxes are sub-standard and have not been manufactured accurately so are difficult to use.

  Review of 13/09/2025, following an experience of 14/08/2025 by TONY C.

• 1 / 5

  

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  Wrong product received and took more than 2 weeks for investigation and still no solutions.

  Review of 13/09/2025, following an experience of 15/08/2025 by MEI C.

• 5 / 5

  

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  It's been a cost saver, time saver, delivery is much more reliable, everything was fine.

  Review of 13/09/2025, following an experience of 18/08/2025 by LINCY V.

• 5 / 5

  

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  ***************

  Review of 10/09/2025, following an experience of 21/08/2025 by ALISON P.

• 5 / 5

  

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  Quick delivery, packaged well. Really happy with the product I bought the bundles of tissue paper, really good price, thank you will be ordering again.

  Review of 10/09/2025, following an experience of 21/08/2025 by TARNVIR K.

• 5 / 5

  

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  Promt delivery very well packaged. Item as described.

  Review of 09/09/2025, following an experience of 21/08/2025 by DANIEL B.

• 3 / 5

  

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  Item quality is good, but not told that 3 items were out of stock and had to phone. Then not told when to expect delivery and so missed it.

  Review of 09/09/2025, following an experience of 12/08/2025 by JILL B.

• 5 / 5

  

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  Excellent service and communication from RAJA

  Review of 09/09/2025, following an experience of 21/08/2025 by RHIAN L.

• 1 / 5

  

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  Products are not as shown on website. I have tried to return and am not getting a response, I will be escalating this.

  Review of 09/09/2025, following an experience of 12/08/2025 by SOPHIE M.

  Answer by rajapack.co.uk

  

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  Thank you for taking the time to share your feedback on the branding of our products with us. I completely understand your concerns, and I truly appreciate you bringing this to our attention. I have passed your comments on to our marketing team so they can review our product images and descriptions and ensure they accurately reflect the items, showing that all our products are branded. Thank you again for your patience and for helping us improve the experience for our customers. Kind regards, Chantel. S Customer Relations Team Manager

• 2 / 5

  

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  The products themselves are very good and it feels a bit unfair to only give two stars but the delivery experience marred the who experience and did put me off using Raja again. Why companies use DX to deliver their products is beyond me. My order was on express delivery but took over a week to arrive. DX repeatedly (5 times) failed to deliver despite being only 5 minutes from my house on two occasions. Every time it would be out for delivery, it would then go back to base without delivery even being attempted. Every day it was then put back to the next day and the process started again, this happened 5 times before the delivery was finally made. I had to call Raja customer service team three times, who were absolutely fantastic and did eventually resolve the problem but it was very inconvenient waiting in for a parcel that never came. So this review is really about DX but Raja use them and it did put me off from ordering again which is a shame. As a sender of goods to customers and businesses I know that it really is false economy to use cheaper couriers like DX

  Review of 08/09/2025, following an experience of 19/08/2025 by JUDE S.

• 5 / 5

  

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  Great, varied selection and fast delivery

  Review of 08/09/2025, following an experience of 20/08/2025 by KEVIN J.

• 1 / 5

  

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  rubbish product,bag can see through

  Review of 08/09/2025, following an experience of 11/08/2025 by SHUPING L.

  Answer by rajapack.co.uk

  

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  Thank you for taking my call just now and for your time. As discussed, the item you purchased is not advertised as Opaque. I have sent you an email with the opaque range that hopefully meets your requirements. I also appreciate your offer to change your review status. You now have my contact details. If there is anything else I may assist with, please feel free to contact me. Kind regards, Chantel. S Customer Relations Team Manager

• 1 / 5

  

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  The box checker on the website is not accurate as it doesn't specify the internal dimensions of the boxes. I ordered the wrong size due to this and 2 weeks later I am still trying to contact ANYONE who can organise a return and refund. Customer service is horrible and tell me I'm lying when I say I called to ask if the box checker was correct. Emails go unanswered and I'm not £100 out of pocket with huge useless boxes that I don't want. I would not recommend this company at all.

  Review of 08/09/2025, following an experience of 15/08/2025 by SARAH J.

  Answer by rajapack.co.uk

  

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  Thank you for taking the time to share your comments and for speaking with me over the phone. I hope our communication has clarified that the box checker displays internal dimensions, while the product you purchased, being a non-box item, displays external dimensions. Unfortunately, this difference led to the incorrect item being ordered. I have reviewed our system, but have not been able to locate the previous emails you referenced. I had hoped that the email you replied to before leaving your review would have provided reassurance regarding our processes. However, please be assured that when we asked for the number you called from so that we may locate it, we intended to assist you with the collection and avoid the inconvenience of following the standard returns process. We also wanted to ensure we can improve our service, as we are continually committed to improvement through ongoing training where required. I am sorry that your experience on this occasion did not meet our usual standards. Once your items are received, I trust that the returns process will be handled smoothly. In the meantime, if there is anything further I can do to assist you, please feel free to contact me. Kind regards, Chantel. S Customer Relations Team Manager

  Answer by Sarah J

  

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  How is box a 'non-box item'. Because it's plastic and not cardboard. You seriously need to review your practices.

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• 1 / 5

  

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  Our order was delivered to the incorrect address although it was clearly stated on the order and the confirmation. I did contact Customer Services by telephone and arrangements were made to re-ship the order to the correct address and also pick up the packages that were incorrectly delivered.

  Review of 03/09/2025, following an experience of 13/08/2025 by DENISE M.

• 3 / 5

  

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  Boxes are not the best to put together. I can see why they were on clearance.

  Review of 03/09/2025, following an experience of 18/08/2025 by THOMAS H.

• 5 / 5

  

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  It arrived on time, good service

  Review of 03/09/2025, following an experience of 18/08/2025 by MONICA A.

• 5 / 5

  

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  I phoned Raja to place and order and a very kind and helpful lady quickly found my requirement, sorted payment and my goods were delivered the following day. Excellent service, many thanks.

  Review of 03/09/2025, following an experience of 14/08/2025 by MICHAEL S.

• 5 / 5

  

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  happy

  Review of 24/08/2025, following an experience of 11/08/2025 by TERENCE F.

• 5 / 5

  

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  Very quick delivery. Item was as described.

  Review of 24/08/2025, following an experience of 11/08/2025 by MICHELE O.

• 5 / 5

  

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  It is really easy to place an order with RAJA - their staff are very helpful and orders are processed very quickly.

  Review of 20/08/2025, following an experience of 07/08/2025 by ANNE B.

• 5 / 5

  

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  Great product, super fast delivery, no fuss and easy transaction.

  Review of 17/08/2025, following an experience of 04/08/2025 by STEVE I.

• 5 / 5

  

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  Brilliant

  Review of 12/08/2025, following an experience of 22/07/2025 by ALISON F.

• 5 / 5

  

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  quality products and fast delivery

  Review of 07/08/2025, following an experience of 24/07/2025 by BARBARA M.

• 4 / 5

  

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  N/A

  Review of 04/08/2025, following an experience of 14/07/2025 by MICHAEL R.

• 5 / 5

  

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  Very quick and easy to order and then receive the goods.

  Review of 04/08/2025, following an experience of 11/07/2025 by MADELENE P.

• 5 / 5

  

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  Great, prompt well informed delivery

  Review of 04/08/2025, following an experience of 14/07/2025 by ANDREW R.

• 4 / 5

  

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  Good

  Review of 03/08/2025, following an experience of 18/07/2025 by ANTHONY S.

• 5 / 5

  

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  The bubble wrap was faulty. Beckie sorted this our AND found us an alternative within a day or so.

  Review of 03/08/2025, following an experience of 10/07/2025 by KATTRINA E.

• 2 / 5

  

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  My order never arrived and in the end I cancelled it. The delivery company failed to deliver on three occasions and in the end I missed the deadline for my customer.

  Review of 03/08/2025, following an experience of 11/07/2025 by RODNEY B.

• 5 / 5

  

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  Very reliable

  Review of 03/08/2025, following an experience of 07/07/2025 by AMANDA C.

• 5 / 5

  

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  The bags were a great size and quality.

  Review of 27/07/2025, following an experience of 03/07/2025 by MELANIE C.

• 5 / 5

  

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  See 2. .. products

  Review of 27/07/2025, following an experience of 27/06/2025 by MARC H.

• 5 / 5

  

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  Very good quality product, price and fast delivery

  Review of 27/07/2025, following an experience of 30/06/2025 by JULIE H.

• 1 / 5

  

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  Hi, thank you for asking. I emailed at the time that the packaging was damaged, the bubble with little air in it and lots of blanks.

  Review of 27/07/2025, following an experience of 30/06/2025 by JACK J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I had a bit of a mix up with my order, but the customer service team were great and sorted it out quickly and efficiently. Product arrived the next day and was just what I needed

  Review of 27/07/2025, following an experience of 02/07/2025 by BARBARA G.

• 5 / 5

  

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  Prompt delivery

  Review of 27/07/2025, following an experience of 07/07/2025 by VISHAL S.

• 2 / 5

  

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  Unfortunately this order was sent in 2 parts as some was not in stock, as we were exporting it incurred almost £100 extra in freight charges than it should have. It would have been much better if the short fall had been refunded and we could then have ordered a larger quantity with the next order.

  Review of 23/07/2025, following an experience of 24/06/2025 by STELLA M.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for taking the time to share your feedback. I extend my sincere apologies for the oversight in our process. I’m genuinely sorry to hear that the standard procedure was not followed in this instance. Each day, we generate and distribute a report highlighting any orders that were not fully dispatched. This report is then shared with our Sales team to ensure customers are promptly informed and guided on the next steps. It is truly disappointing to learn this did not happen. Please be assured that we have identified this as a process error within our team, and we are actively addressing it as part of our ongoing commitment to improving our service and preventing future occurrences. Once again, I am very sorry for the inconvenience this has caused. Kind regards, Chantel. S Customer Relations Team Manager

  Answer by Stella M

  

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  Many thanks for your response, we look forward to continued business in the future. Best regards, Stella Millhouse Gin on the Rock Ltd

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• 5 / 5

  

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  The carrier DX let you down and the order took more than a week in transit, but Raja Customer Service was excellent in following up and rectifying. Thank you.

  Review of 15/07/2025, following an experience of 24/06/2025 by ROBERT G.

• 3 / 5

  

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  Have already shared my views

  Review of 15/07/2025, following an experience of 02/07/2025 by ROBERT T.

• 5 / 5

  

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  Great product and super quick service

  Review of 15/07/2025, following an experience of 02/07/2025 by DAVID M.

• 5 / 5

  

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  Thiana was great i had some difficulty with sizes for a she gave me so much details and I even got next day delivery just in time for event.

  Review of 14/07/2025, following an experience of 01/07/2025 by CHIZOMA C.

• 5 / 5

  

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  Next day delivery - exactly as described - needed a LARGE box and Raja provided the goods. Recommended.

  Review of 13/07/2025, following an experience of 26/06/2025 by MIKE O.

• 5 / 5

  

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  5 star

  Review of 13/07/2025, following an experience of 27/06/2025 by JAY T.

• 5 / 5

  

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  great quality, very pleased

  Review of 13/07/2025, following an experience of 18/06/2025 by DEBORAH R.

• 5 / 5

  

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  Eas to order. prompt delivery and notification of out of stock products (rarely happens)

  Review of 13/07/2025, following an experience of 27/06/2025 by KATHRYN F.

• 1 / 5

  

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  still waiting for my refund

  Review of 13/07/2025, following an experience of 23/06/2025 by DES P.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for getting in touch. I can see that a member of my team has since been in touch to explain why the amount has been applied to your account and you have received the relevant paperwork to confirm this. If you need any further assistance, please feel free to contact us. Kind regards, Chantel.S Customer Relations Team Manager

• 5 / 5

  

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  They are easy to install and do the job well so far

  Review of 13/07/2025, following an experience of 17/06/2025 by BILLY L.

• 5 / 5

  

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  We like the company but these bags are shocking.

  Review of 13/07/2025, following an experience of 27/06/2025 by ADMIN T.

• 4 / 5

  

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  Really happy with the boxes however did not arrive next working day as stated with me ordering before 2pm they arrived two working days otherwise it would of been 5 stars

  Review of 13/07/2025, following an experience of 25/06/2025 by HEATHER L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Just as advertised

  Review of 08/07/2025, following an experience of 12/06/2025 by MARGARET G.

• 5 / 5

  

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  Great deal and arrived next day. Best service I've used and quality boxes

  Review of 08/07/2025, following an experience of 12/06/2025 by STEVEN A.

• 5 / 5

  

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  Arrived quickly and order was correct

  Review of 08/07/2025, following an experience of 12/06/2025 by EMMA F.

• 2 / 5

  

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  Missing items and confusion internally when trying to rectify. Poor tracking ability from the courier. Not a great experience.

  Review of 08/07/2025, following an experience of 18/06/2025 by HARRY W. *

  *Pseudonymized data at the request of the author

  Answer by rajapack.co.uk

  

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  Hello, Thank you for taking the time to share your feedback with us; it's truly appreciated. I'm very sorry that your order did not arrive in full. It appears that the order was not delivered on a pallet, as it was dispatched from our warehouse, which led to the missing item. We're grateful you brought this to our attention, as we would not have known otherwise that the delivery deviated from our agreed process. We’ve since escalated this with our Delivery Partners for investigation. I also apologise for overlooking your request to delay the replacement delivery. In our eagerness to resolve the issue promptly, we missed that detail — and I’m sorry for any inconvenience this caused. At present, independent tracking is only available for smaller, domestic shipments. However, we’re always happy to contact the Delivery Partners on your behalf to request delivery updates or arrange for you to receive a call with an ETA when you are next on the route. I hope this helps clarify what our standard service includes and how this case unfortunately fell outside those expectations. If you’d like to discuss this further or need assistance with anything else, please feel free to contact us. Kind regards, Chantel.S Customer Relations Team Manager

• 5 / 5

  

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  Great service and prices

  Review of 07/07/2025, following an experience of 17/06/2025 by DHRUTI S.

• 5 / 5

  

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  Goods arrived on time, as expected. Very easy process.

  Review of 28/06/2025, following an experience of 13/06/2025 by MICHAEL W.

• 5 / 5

  

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  The process was fine.

  Review of 25/06/2025, following an experience of 12/06/2025 by CAROL C.

• 5 / 5

  

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  Flexible and quick service

  Review of 25/06/2025, following an experience of 09/06/2025 by STUART G.

• 5 / 5

  

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  Easy to order site. Prompt delivery

  Review of 24/06/2025, following an experience of 30/05/2025 by CLAIRE F.

• 5 / 5

  

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  Easy to use and excellent customer service

  Review of 20/06/2025, following an experience of 29/05/2025 by BALWINDER S.

• 5 / 5

  

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  Ordering was easy and package received promptly

  Review of 15/06/2025, following an experience of 29/05/2025 by PAMELA T.

• 5 / 5

  

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  Arrived quickly and well packed

  Review of 15/06/2025, following an experience of 27/05/2025 by ROBERT E.

• 5 / 5

  

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  Easy ordering. Speedy delivery. Excellent product. What more could you want! Thank you, RAJA.

  Review of 15/06/2025, following an experience of 29/05/2025 by CATHY H.

• 5 / 5

  

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  Great quality and perfect size of boxes.

  Review of 15/06/2025, following an experience of 27/05/2025 by NAJIA K.

• 2 / 5

  

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  You sent me unsolicited items in addition to my initial order. I do not want random selections of samples, which are of no use or interest. What a waste to have to throw it all in landfill.

  Review of 15/06/2025, following an experience of 23/05/2025 by LYNDA T.

• 5 / 5

  

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  I wanted some smart boxes and these definitely fit the bill

  Review of 15/06/2025, following an experience of 19/05/2025 by FRANCESCA B.

• 1 / 5

  

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  Misleading site. £14 for one box please tell me which business is paying this happily.

  Review of 10/06/2025, following an experience of 21/05/2025 by ANDREAS P.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for sharing your feedback with us. We understand that pricing can be a concern for orders of smaller quantities, and we strive to offer competitive rates while ensuring the quality of our products. I am sorry you found the pricing misleading. Our pricing structure for each product is in bold text on our website. This example states that it is sold in packs and priced per box to offer clarity before purchase. I am sorry to learn this has not provided the information we had hoped it would in your experience. Your comments are valuable and will help us to improve where needed. We appreciate you taking the time to express your thoughts. Best regards, Chantel. S Customer Relations Team Manager

• 5 / 5

  

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  Great service overall, I love the quality of their products and speedy delivery.

  Review of 10/06/2025, following an experience of 22/05/2025 by LUCIAN G.

• 5 / 5

  

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  Ordered a lot of postal tubes. First order a couple were damaged but to be expected and dealt with quickly and easily. Second order all perfect. All round easy to work with and good service

  Review of 02/06/2025, following an experience of 12/05/2025 by DEAN W.

• 5 / 5

  

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  Good quality product

  Review of 02/06/2025, following an experience of 13/05/2025 by EMANUAL X.

• 5 / 5

  

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  Excellent and prompt service

  Review of 02/06/2025, following an experience of 12/05/2025 by ROGER B.

• 2 / 5

  

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  The plywood shipping boxes themselves are great. However, the bubble wrap that they arrived in was not sufficient to protect them from damage during transport.

  Review of 02/06/2025, following an experience of 13/05/2025 by MARCUS I.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for sharing your feedback with us, and I appreciate you making the time to take my call. We're delighted to hear that you were pleased with the plywood shipping boxes, but we sincerely apologise for the issues you encountered with protective packaging during transport. Your insights are invaluable as we continually strive to enhance our packaging solutions. We genuinely appreciate your support and hope to serve you better in the future. Best regards, The Rajapack Team

• 5 / 5

  

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  Excellent service all round

  Review of 02/06/2025, following an experience of 13/05/2025 by DUNCAN F.

• 5 / 5

  

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  Top service, top pricing, high recommended !

  Review of 02/06/2025, following an experience of 09/05/2025 by RICHARD B.

• 5 / 5

  

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  Went fine. 1 item turned out to be out of stock, but communication was good. Order was delivered quickly, although the lack of order tracking info is a bit odd these days.

  Review of 02/06/2025, following an experience of 14/05/2025 by CHRIS H.

• 5 / 5

  

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  Items sent quickly and communication very good.

  Review of 02/06/2025, following an experience of 13/05/2025 by MARILYN G.

• 4 / 5

  

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  Very happy with my jewellery boxes, sad to see they are being discontinued. I didn’t get any information about when to expect delivery but sorted it on chat

  Review of 01/06/2025, following an experience of 12/05/2025 by LINDA C.

• 1 / 5

  

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  I tried to order three items on line it wouldn’t accept it so next day I wrong up and ordered them reading the order numbers off my order I had tried to put inc when they came 2 out of the three where wrong the driver was harassing me saying he had to rush when I am was trying to check them out as I was desperate for them I hade to use them

  Review of 01/06/2025, following an experience of 12/05/2025 by GRANT L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very good

  Review of 21/05/2025, following an experience of 08/05/2025 by MURRAY S.

• 5 / 5

  

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  Fast and prompt service and delivery

  Review of 20/05/2025, following an experience of 01/05/2025 by BARINDA K.

• 5 / 5

  

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  Easy to order and fast delivery.

  Review of 20/05/2025, following an experience of 07/05/2025 by IAN H.

• 5 / 5

  

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  Highly recommended. Very helpful and efficient. Even helped me carry to packages to the cat. Thank you. Jacqui, Visual identity

  Review of 20/05/2025, following an experience of 28/04/2025 by JACQUI N.

• 5 / 5

  

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  Easy to find what was required and quick delivery.

  Review of 20/05/2025, following an experience of 23/04/2025 by MUHAMMAD H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  You delivered wrong product

  Review of 20/05/2025, following an experience of 29/04/2025 by ASIF Y.

  Answer by rajapack.co.uk

  

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  Thank you for sharing your feedback with us. I'm very sorry for the inconvenience your recent order caused. I understand how disappointing it must have been to receive incorrect boxes, and I regret that this impacted your most recent experience with us. Your experience is important to us, and we are committed to ensuring that our customers receive what they ordered. We immediately referred the matter to our Quality Management team when we were advised about the error. I can confirm that all stock in our facility has met our quality control criteria. As part of our standard procedure, we typically arrange a collection to review the items received to help with our investigation further. Still, I was pleased to be advised that the boxes have been used within your business. I trust the matter has been resolved to your satisfaction. However, please get in touch with us if you wish to discuss this further or require additional assistance. Best regards, Chantel. S Customer Relations Team Manager

  Answer by Asif Y

  

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  NO the matter has not been resolved to our satisfaction. we use contract manufacturer so they have other customers where they agreed to use those wrong sized boxes, but we, your buyer/customer had to shop our products overseas without boxes and that might result in goods/containers getting damaged, soiled, etc. on the way and at the ports plus the damage to our image and presentation .....

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• 3 / 5

  

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  We have dealt with you for a number of years, the last delivery took a ages to come I had to phone in the end as thought it was lost. This was the only time I've had a problem.

  Review of 20/05/2025, following an experience of 23/04/2025 by ANDREW H.

• 5 / 5

  

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  Overall great service

  Review of 13/05/2025, following an experience of 30/04/2025 by KELLIE F.

• 5 / 5

  

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  great

  Review of 07/05/2025, following an experience of 17/04/2025 by DALE A.

• 2 / 5

  

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  Boxes arrived damaged for the second time

  Review of 06/05/2025, following an experience of 16/04/2025 by KAREN W.

• 5 / 5

  

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  Wonderful products. Wonderful packaging. Very fast shipping. Will continue to buy

  Review of 06/05/2025, following an experience of 14/04/2025 by STACEY D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good company - efficient and quick delivery

  Review of 23/04/2025, following an experience of 02/04/2025 by LISA M.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for your thoughtful feedback. We are delighted to hear that you had a positive experience. We sincerely appreciate your continued support and look forward to the opportunity to serve you again. Best regards, The Rajapack Team

• 5 / 5

  

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  very helpful company. easy to use. efficient. Very helpful having next day delivery

  Review of 13/04/2025, following an experience of 24/03/2025 by PRISCILLA S.

  Answer by rajapack.co.uk

  

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  Hello Thank you again for taking the time to give us feedback. I'm glad you've had a great experience, as our teams put our customers at the heart of everything we do. Best wishes, The RAJA UK team.

• 5 / 5

  

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  Although a sample box wasn't available I was offered a pack to try at a reduced sample rate which was very helpful and now we are happy with the box we can proceed with a larger order

  Review of 11/04/2025, following an experience of 21/03/2025 by CLAIRE C.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for taking the time to share feedback on your recent experience with us. We appreciate the necessity to view a product before purchase, and although it is not currently possible for us to supply single samples, we have hoped that this alternative solution has offered support and benefitted our customers, both new and old. I am very happy to hear this product has met your criteria and look forward to receiving your order. If there is anything else we can assist you with, please feel free to contact us. Best regards, Chantel. S Customer Services Team Leader

• 5 / 5

  

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  Excellent service, place order on the afternoon and received the product the next day.

  Review of 09/04/2025, following an experience of 26/03/2025 by WIL S.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for taking the time to share your positive experience with us! It’s wonderful to know our efforts in providing efficient service are appreciated. We look forward to serving you again in the future! Best regards, Chantel.S Customer Services Team Leader

• 5 / 5

  

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  Great phone customer service, fast delivery

  Review of 06/04/2025, following an experience of 24/03/2025 by ARIELLE G.

  Answer by rajapack.co.uk

  

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  Hello, Thank you so much for your kind words! We're thrilled you had a great experience with your call with our Sales Agent Tee and that your order arrived quickly, I will be sure to share this with her. Your feedback encourages us to keep providing the best possible service. If there's anything else we can assist you with in the future, please feel free to reach out. Best regards, Chantel. S Customer Services Teamleader

• 3 / 5

  

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  Items never arrived, had to follow up and get re sent

  Review of 30/03/2025, following an experience of 12/03/2025 by ALISTAIR S.

• 5 / 5

  

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  good products and speedy delivery

  Review of 27/03/2025, following an experience of 07/03/2025 by KEVIN H.

• 5 / 5

  

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  Order received quickly and they had everything we needed.

  Review of 27/03/2025, following an experience of 14/03/2025 by SONYA P.

• 5 / 5

  

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  Good products and delivery

  Review of 27/03/2025, following an experience of 04/03/2025 by KAIRA B.

• 2 / 5

  

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  2 of the tubes have arrived with smahed and broken lids!!

  Review of 27/03/2025, following an experience of 28/02/2025 by GRAEME B.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for sharing your experience with us. We are truly sorry to hear that two tubes arrived with damaged lids. Your feedback is important to us, and the information shared has been passed on to our warehouse to assist us in improving our processes. So, thank you again for taking the time to share your experience. I am pleased to see that one of my Team members arranged a replacement, and I appreciate the understanding you conveyed during your interaction. If there is anything further I can assist you with, please feel free to contact me. Best regards, Chantel. S Sales and Customer Services Team Leader

• 5 / 5

  

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  Delivery came on time and the cost was affordable. Great service 👍🏿

  Review of 20/03/2025, following an experience of 07/03/2025 by JOSCELYN S.

  Answer by rajapack.co.uk

  

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  Hello! Thank you so much for your fantastic review. We’re delighted to hear that your delivery arrived on time and that you found our pricing affordable. Your positive feedback is greatly appreciated and motivates us to keep providing excellent service. We look forward to serving you again in the future! Best regards.

• 5 / 5

  

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  Products arrived in good condition and to requested delivery request.

  Review of 19/03/2025, following an experience of 06/03/2025 by ALLUN S.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for your wonderful feedback! We're delighted to hear that your products arrived in good condition and met your delivery requests. Your satisfaction is our top priority, and your kind words motivate us to continue providing excellent service. Best regards, Rajapack Team

• 4 / 5

  

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  No issues at all, all good.

  Review of 18/03/2025, following an experience of 26/02/2025 by JORDAN T. *

  *Pseudonymized data at the request of the author

  Answer by rajapack.co.uk

  

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  Hello, Thank you for taking the time to share your experience with us! We're delighted to hear that everything was good. Your feedback is greatly appreciated, and we hope to continue meeting your expectations in the future. Is there anything we could have done differently to earn the extra star? Best regards, Chantel. S Sales and Customer Services Team Leader

• 5 / 5

  

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  Quick and easy ordering process and delivered the next day

  Review of 17/03/2025, following an experience of 25/02/2025 by ADRIAN C.

• 5 / 5

  

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  Excellent

  Review of 16/03/2025, following an experience of 03/03/2025 by EVA S.

• 5 / 5

  

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  Order went through easily and was delivered shortly afterwards, with no issues. Would recommend

  Review of 14/03/2025, following an experience of 28/02/2025 by CLAIRE F.

• 4 / 5

  

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  Very helpful and straight forward

  Review of 13/03/2025, following an experience of 21/02/2025 by DAVID S.

  Answer by rajapack.co.uk

  

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  Hello, Thank you for taking the time to share your experience with us! We're delighted to hear that everything was good. Your feedback is greatly appreciated, and we hope to continue meeting your expectations in the future. Is there anything we could have done differently to earn the extra star? Best regards, Chantel. S Sales and Customer Services Team Leader

• 5 / 5

  

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  What we wanted, when we wanted it !

  Review of 12/03/2025, following an experience of 20/02/2025 by ALISON H.

• 5 / 5

  

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  The second batch of Gummed paper tape by Raja was good quality and worked fine in our tape dispenser. We don't think it is quite as good as the Tegrabond branded product however.

  Review of 12/03/2025, following an experience of 11/11/2024 by LEWIS M.

• 5 / 5

  

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  all good

  Review of 06/03/2025, following an experience of 21/02/2025 by ANDREA B.

• 5 / 5

  

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  First class all round - highly recommended

  Review of 04/03/2025, following an experience of 10/02/2025 by RICHARD B.

• 5 / 5

  

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  Order for tissue paper very straight forward and quickly delivered. Very peased with the carrier they used (DX Express) who were quick and efficient.

  Review of 02/03/2025, following an experience of 17/02/2025 by JOHN J.

• 5 / 5

  

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  All the goods arrived in good order

  Review of 27/02/2025, following an experience of 14/02/2025 by JIM L.

• 3 / 5

  

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  My bad, I thought I was ordering in cm, not mm. I think the term pallet divider sheet mislead me.

  Review of 21/02/2025, following an experience of 31/01/2025 by TYLER R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I appreciate the affordability and ease of ordering from Raja, as well as the excellent customer service provided when contacting your team. However, I have consistently encountered issues with the delivery process, which significantly impacts the overall experience. On multiple occasions, my items have arrived damaged due to poor handling during transit. The boxes often appear to have been inadequately protected in the depot, as evidenced by dampness and visible damage upon delivery. It seems that the delivery drivers do not handle packages with care, and the use of cheaper delivery options may be contributing to this problem. While I continue to order from Raja due to its affordability, the lack of quality control in both the depot and delivery stages is disappointing. I urge you to improve the handling and protection of parcels during transit and storage to ensure customers receive their items in good condition. Thank you for your attention to this matter. I hope to see improvements in the future, as it would greatly enhance the overall customer experience.

  Review of 15/02/2025, following an experience of 03/02/2025 by GAEL D.

  Answer by rajapack.co.uk

  

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  Good Afternoon, Thank you so much for taking the time to share your feedback. We truly appreciate your continued trust in Raja for the affordability, ease of ordering, and customer service we strive to offer. I am very sorry to hear about the issues you’ve faced with the delivery process, particularly the damage to your items. I understand how frustrating this must be. It’s certainly not the experience we intend to provide, and I apologise for any inconvenience this has caused. While we aim to offer competitive pricing through our delivery options, we recognise that this should never come at the expense of the quality of service. The damages and handling issues you've described are unacceptable, and we are committed to addressing them to prevent further problems. I will personally liaise with our delivery partners to review the current processes for packaging and transit to improve the protection of parcels, especially during storage and handling. We value your business greatly and are grateful for your constructive feedback. Please know that we’re dedicated to making necessary changes to enhance the quality of our service and prevent these issues in the future. Thank you again for bringing this to our attention. We sincerely hope that you'll continue to choose Raja for your future orders as we work to improve the customer experience. Best wishes Chantel. S Customer Services Teamleader

  Answer by gael d

  

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  Thank you for your prompt response, as always. I appreciate the effort you put into addressing my concerns. However, I wanted to share some feedback regarding my recent experiences. As you can see, I have placed multiple orders with your service, and I have provided feedback in the past as well. Unfortunately, it seems that the issues I’ve raised have not been resolved, and in some cases, the service has declined further. This has been disappointing, especially as a returning customer. I truly value the service you provide, and I hope we can work together to improve the experience moving forward. Please let me know if there’s anything further that can be done to address these concerns. Thank you for your understanding.

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• 1 / 5

  

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  I haven't received part of my order, asked for a refund - never received an answer, so not sure what's happening, very disappointing.

  Review of 15/02/2025, following an experience of 22/01/2025 by DZIUGINTA B.

  Answer by rajapack.co.uk

  

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  Good Afternoon, I hope you are well. Thank you for taking the time to share your review. We truly value our customers' feedback, and I've investigated this situation. I tried calling to discuss this more and left a message because I couldn't get through to you. I'm sorry that my team member didn't have a chance to acknowledge your request before the web chat ended. I want to reassure you that your request was processed right away, and our Finance department confirmed that the refund was completed on 05/02/25. I apologise for my team member's lack of follow-up regarding your request. Confirmation of receipt and process would have offered you the assurance required. As a result, additional training has been provided to address the shortfall in the level of service you have experienced on this occasion. I hope the above answers any questions you may have. Please feel free to contact me if you'd like to talk about this or any other matter. Kind regards, Chantel.S Customer Services Team Leader

• 3 / 5

  

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  Quality is not justify the price.

  Review of 15/02/2025, following an experience of 30/01/2025 by JABIR M.

• 5 / 5

  

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  Good product, just what we wanted. Arrived quickly as well.

  Review of 15/02/2025, following an experience of 31/01/2025 by AMANDA E.

• 5 / 5

  

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  Super fast service. Despatched same day and arrived next morning.

  Review of 07/02/2025, following an experience of 28/01/2025 by RUTH M.

• 5 / 5

  

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  Always happy with the process of ordering from RAJA. Product specs are always easy to understand and delivery is in no time and packaging was sound on arrival

  Review of 04/02/2025, following an experience of 14/01/2025 by TRACEY R.

• 5 / 5

  

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  Love it so easily to use always find what I want

  Review of 03/02/2025, following an experience of 24/01/2025 by SEAN W.

• 5 / 5

  

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  Swift and helpful service, always reliable

  Review of 01/02/2025, following an experience of 22/01/2025 by KAREN P.

Reviews displayed in chronological order