Customer reviews

• 5 / 5 1

  

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  Fast delivery of items

  Review of 29/01/2022, following an experience of 28/01/2022 by GEORGIA R. *

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• 5 / 5 1

  

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  Love their shampoo,treatments for hair, amazing results

  Review of 28/01/2022, following an experience of 27/01/2022 by ROSIE S. *

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• 5 / 5 1

  

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  Excellent….swift delivery. Goods well packed.

  Review of 24/01/2022, following an experience of 19/01/2022 by DYLAN G. *

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• 5 / 5 1

  

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  Always just so easy and I can use points towards my purchase which is always good.

  Review of 16/01/2022, following an experience of 29/11/2021 by GRACE T. *

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• 5 / 5 1

  

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  Site is easy to use and precise regarding what you are looking for.

  Review of 10/01/2022, following an experience of 09/01/2022 by PETE H. *

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• 5 / 5 1

  

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  Excellent

  Review of 08/01/2022, following an experience of 07/01/2022 by CHRIS T. *

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• 5 / 5 1

  

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  Beautiful product leaving hair soft and silky, my wife can't stop running her hands through it.

  Review of 07/01/2022, following an experience of 02/01/2022 by LEO D. *

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• 5 / 5 1

  

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  All the products I have purchased are excellent

  Review of 07/01/2022, following an experience of 31/12/2021 by SCARLETT F. *

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• 5 / 5 1

  

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  Speedy delivery

  Review of 07/01/2022, following an experience of 30/12/2021 by STEPHEN M. *

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• 1 / 5 1

  

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  Not yet received ……. So…. (as they say) No comment

  Review of 07/01/2022, following an experience of 30/12/2021 by LUCY E. *

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• 5 / 5 1

  

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  I just like Sisley product. It is expensive so I only use the essential product. However, it is far better than you but lots of cheaper products but you always throw it away before you finish the product. I always finish my Sisley product until the last drop.

  Review of 05/01/2022, following an experience of 30/12/2021 by JIM B. *

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• 5 / 5 1

  

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  I love that you can earn points and redeem them against your purchases!

  Review of 05/01/2022, following an experience of 29/12/2021 by JACKSON T. *

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• 3 / 5 1

  

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  Sisley customer service has recently let me down with the way they have handled issues. As mentioned above, I was given wrong information about the lipstick. Sisley return policy is also very harsh and I went through hell to return an item, will avoid as much I can

  Review of 05/01/2022, following an experience of 29/11/2021 by MAX R. *

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• 4 / 5 1

  

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  Found the item at work, eventually. Before Xmas luckily.. Would be better if sisley or the courier could update the delivery with tracking details. Product is good as usual

  Review of 30/12/2021, following an experience of 01/12/2021 by JUSTINE R. *

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• 5 / 5 1

  

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  Excellent products, been using Sisley for about 25 years and I am perfectly happy with the products. Everybody os amazed that my skin is so good for my age.

  Review of 28/12/2021, following an experience of 24/12/2021 by ZACHARY A. *

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• 5 / 5 1

  

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  Superb

  Review of 28/12/2021, following an experience of 05/12/2021 by STEVE S. *

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• 5 / 5 1

  

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  Very reliable and speedy postage service. Also good loyalty points system.

  Review of 28/12/2021, following an experience of 18/10/2021 by MELISSA H. *

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• 5 / 5 1

  

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  I love ordering online at Sisley. The service is excellent and is great to buy the offers that are offered regularly.

  Review of 28/12/2021, following an experience of 22/12/2021 by EMMA K. *

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• 4 / 5 1

  

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  Easy to negotiate round the site and find what one wants, and the nice added bonus of 'points' when you buy something which encourage one to come back and buy something else.

  Review of 28/12/2021, following an experience of 01/12/2021 by DAVE K. *

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• 5 / 5 1

  

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  Great rewards and free samples

  Review of 28/12/2021, following an experience of 01/12/2021 by JOSEPH H. *

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• 5 / 5 1

  

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  Very easy to use

  Review of 24/12/2021, following an experience of 29/11/2021 by FRANK S. *

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• 5 / 5 1

  

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  user friendly

  Review of 24/12/2021, following an experience of 29/11/2021 by MOHAMMED E. *

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• 5 / 5 1

  

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  Sisley mail order service is very reliable and with lovely packaging!

  Review of 24/12/2021, following an experience of 29/11/2021 by JACKSON B. *

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• 4 / 5 1

  

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  The website is easy to manoeuvre and find products I need and the delivery is quick. However, I miss the in store service and all the extra samples the staff generously give!

  Review of 24/12/2021, following an experience of 29/11/2021 by TIFFANY W. *

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• 5 / 5 1

  

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  Easy to use website

  Review of 24/12/2021, following an experience of 19/12/2021 by DAMIEN P. *

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• 5 / 5 1

  

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  Fantastic results

  Review of 24/12/2021, following an experience of 27/11/2021 by KATIE D. *

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• 5 / 5 1

  

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  Ordering was simple and quick. Better gift with purchase than I'd receive at a beauty counter in-store. Very quick delivery. Great packaging.

  Review of 24/12/2021, following an experience of 16/12/2021 by GRACE A. *

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• 5 / 5 1

  

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  Easy to use, no issues

  Review of 21/12/2021, following an experience of 27/11/2021 by CHARLIE P. *

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• 5 / 5 1

  

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  easy to navigate website

  Review of 21/12/2021, following an experience of 27/11/2021 by JAMIE K. *

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• 5 / 5 1

  

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  My order, made from the UK, was dealt with and posted to me very quickly

  Review of 21/12/2021, following an experience of 27/11/2021 by TIM G. *

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• 5 / 5 1

  

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  Excellent very professional Fast delivery

  Review of 21/12/2021, following an experience of 26/11/2021 by DALE D. *

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• 5 / 5 1

  

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  I have enjoyed using this mask for month. It always leave my skin in good condition. especially leave it overnight I wake up with velvety smooth skin I really recommend this mask if you got dry skin.

  Review of 21/12/2021, following an experience of 26/11/2021 by LIAM M. *

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• 5 / 5 1

  

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  The products are very high quality but expensive. However I have found that the creams and serums I use are excellent performers for my skin which has suffered damage from disease and medication. I am very pleased with my regime and the recovery of my skin texture which now feels smooth and nourished after nearly two years of using the products. I like that Sisley allows complimentory samples and special offers as this all helps to justify the cost. The website is easy to navigate and buy from and I appreciate the complimentory postage and returns but I have never needed to return anything.

  Review of 21/12/2021, following an experience of 26/11/2021 by SAMUEL H. *

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• 5 / 5 1

  

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  Always had great experience with Sisley. Never had any issues at all.

  Review of 21/12/2021, following an experience of 25/11/2021 by CHRISTOPHER W. *

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• 5 / 5 1

  

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  Great used

  Review of 21/12/2021, following an experience of 25/11/2021 by FREYA R. *

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• 4 / 5 1

  

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  Good website

  Review of 21/12/2021, following an experience of 15/12/2021 by DUNCAN W. *

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• 4 / 5 1

  

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  Very good y hoop my order will come quickly!

  Review of 21/12/2021, following an experience of 15/12/2021 by DAVE S. *

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• 5 / 5 1

  

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  Timely delivery with good communication. Nice to receive samples of other products with this order, offering opportunity to try before buying.

  Review of 18/12/2021, following an experience of 22/11/2021 by BECKY W. *

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• 5 / 5 1

  

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  Easy to use and full of information on products.

  Review of 18/12/2021, following an experience of 13/12/2021 by DANIELLE D. *

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• 5 / 5 1

  

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  I have placed two orders for myself and daughter. As I could not resist the lovely gift pouch with samples.

  Review of 18/12/2021, following an experience of 13/12/2021 by MATTHEW M. *

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• 5 / 5 1

  

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  Sometimes the offers when on the website are a little confusing and it is very frustrating not to be able to speak to a consultant, in person, when I call the Customer Service number. In years previously, I had always found the Staff in Paris very helpful over the phone. Merci!

  Review of 18/12/2021, following an experience of 14/12/2021 by LILLY W. *

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• 5 / 5 1

  

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  the skincare products give really great results and the samples mean you can try other products too such as the hair products which are lovely.

  Review of 18/12/2021, following an experience of 15/12/2021 by NICK P. *

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• 5 / 5 1

  

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  I always find using the Sisley website very enjoyable and self explaining and informative on the products. A quality website.

  Review of 18/12/2021, following an experience of 10/12/2021 by LEANNE A. *

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• 5 / 5 1

  

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  Always reliable and efficient

  Review of 18/12/2021, following an experience of 22/11/2021 by GAVIN E. *

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• 5 / 5 1

  

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  Easy to choose and Oder roducts

  Review of 18/12/2021, following an experience of 23/11/2021 by ROWENA P. *

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• 5 / 5 1

  

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  My experience has been good on Sisley-Paris.co.U.K. I love the free samples and immediately ordered the Izia perfume after trying a sample. I adore it

  Review of 18/12/2021, following an experience of 20/11/2021 by ELEANOR H. *

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• 5 / 5 1

  

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  Unable to choose the 3 free samples with my recent order ?

  Review of 18/12/2021, following an experience of 11/12/2021 by TEAGAN B. *

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• 5 / 5 1

  

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  Very easy to navigate

  Review of 18/12/2021, following an experience of 21/11/2021 by AMANDA S. *

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• 5 / 5 1

  

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  Items comes nicely packaged

  Review of 18/12/2021, following an experience of 21/11/2021 by AIDEN W. *

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• 5 / 5 1

  

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  Very easy to use website with good descriptions of products.

  Review of 18/12/2021, following an experience of 19/11/2021 by NATALIE R. *

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• 5 / 5 1

  

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  I have just placed another order. Although My ecological compound still nearly full but I wanted to try the Sisleÿa L'Intégral Anti-Âge. Looking forward to to try it and I will use it at night time.

  Review of 18/12/2021, following an experience of 10/12/2021 by JODIE T. *

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• 5 / 5 1

  

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  I love shopping on your website . Foolishly I missed out on the exclusive last chance deals . It’s very easy to navigate .

  Review of 18/12/2021, following an experience of 10/12/2021 by EVIE W. *

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• 4 / 5 1

  

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  They always get back to me with any queries

  Review of 18/12/2021, following an experience of 19/11/2021 by HANNAH K. *

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• 5 / 5 1

  

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  Effective website, easy to navigate.1st class pictures and description of products.

  Review of 18/12/2021, following an experience of 13/11/2021 by LUCAS M. *

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• 3 / 5 1

  

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  Reduce the packaging

  Review of 13/12/2021, following an experience of 14/11/2021 by CARRIE O. *

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• 4 / 5 1

  

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  A problem free transaction.

  Review of 13/12/2021, following an experience of 14/11/2021 by OLIVER D. *

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• 5 / 5 1

  

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  Easy to navigate.

  Review of 13/12/2021, following an experience of 15/11/2021 by JAYDEN J. *

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• 5 / 5 1

  

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  Very good

  Review of 13/12/2021, following an experience of 16/11/2021 by BRADLEY M. *

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• 5 / 5 1

  

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  I'm very happy 😊

  Review of 13/12/2021, following an experience of 07/12/2021 by DUNCAN M. *

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• 5 / 5 1

  

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  The service is what I would expect from this luxury brand. I am not disappointed

  Review of 13/12/2021, following an experience of 14/11/2021 by PETE B. *

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• 5 / 5 1

  

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  Lovely boxed good and samples included

  Review of 07/12/2021, following an experience of 12/11/2021 by RAY W. *

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• 5 / 5 1

  

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  Attractive website and easy ordering process. Products beautifully packaged.

  Review of 07/12/2021, following an experience of 12/11/2021 by JIM H. *

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• 5 / 5 1

  

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  Very easy to use website.

  Review of 07/12/2021, following an experience of 09/11/2021 by ANNA R. *

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• 5 / 5 1

  

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  Excellent online service, but I still get a bit lost navigating the site sometimes.

  Review of 07/12/2021, following an experience of 11/11/2021 by HELEN W. *

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• 5 / 5 1

  

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  Really like the added samples

  Review of 07/12/2021, following an experience of 11/11/2021 by PETE M. *

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• 5 / 5 1

  

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  Good, fast service

  Review of 07/12/2021, following an experience of 11/11/2021 by PAULINE M. *

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• 3 / 5 1

  

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  No customer support when seeking advice on shades Free number went to a voicemail on a mobile

  Review of 07/12/2021, following an experience of 08/11/2021 by CHARLOTTE S. *

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• 2 / 5 1

  

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  Sisley customer service was not very helpful this time, they would not accept my return, even though the item I received was very different than advertised.

  Review of 07/12/2021, following an experience of 29/10/2021 by JOE L. *

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• 5 / 5 1

  

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  A really good website to use. Very easy and self explaining.

  Review of 07/12/2021, following an experience of 08/11/2021 by JANE B. *

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• 5 / 5 1

  

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  Good site, easy to use

  Review of 28/11/2021, following an experience of 04/11/2021 by SUZANNE J. *

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• 5 / 5 1

  

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  Easy to navigate

  Review of 28/11/2021, following an experience of 06/11/2021 by JULIE S. *

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• 5 / 5 1

  

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  I love the loyalty programme

  Review of 28/11/2021, following an experience of 03/11/2021 by JENNIFER P. *

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• 5 / 5 1

  

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  I found the site navigation rather confusing to begin with but I am getting better at it and can now find what I want - usually.

  Review of 28/11/2021, following an experience of 02/11/2021 by JODIE R. *

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• 5 / 5 1

  

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  Easy to use.

  Review of 28/11/2021, following an experience of 03/11/2021 by SASHA R. *

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• 5 / 5 1

  

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  A great website with all the product info and tutorials one would need.

  Review of 28/11/2021, following an experience of 06/11/2021 by NOAH Y. *

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• 1 / 5 1

  

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  I find the website hard to work - it is very confusing

  Review of 28/11/2021, following an experience of 30/10/2021 by KIMBERLY C. *

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  Answer by sisley-paris.com

  

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  Good Morning, Thank you for your recent review and contacting us. We are sorry to hear that you have had some difficulty with our website, please could you let us know a little further to this as we would like to take this on as feedback so we could improve, for instance if this is the browsing or checkout part. We really look forward to your response. Kindest regards, Sisley Team

• 5 / 5 1

  

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  Well designed website easy to navigate and find the products

  Review of 22/11/2021, following an experience of 28/10/2021 by EMMA C. *

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• 5 / 5 1

  

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  Easy to use

  Review of 22/11/2021, following an experience of 28/10/2021 by ALEXA H. *

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• 5 / 5 1

  

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  A very easy to use website both efficient and fast. Great service with fast delivery.

  Review of 22/11/2021, following an experience of 30/10/2021 by JASON W. *

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• 5 / 5 1

  

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  Always easy to navigate and to pay for products. Tutorials are very helpful to learn how to use products.

  Review of 22/11/2021, following an experience of 25/10/2021 by SCOTT K. *

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• 1 / 5 1

  

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  There is a missing item from the delivery and 10 days later still nobody contacted me to ship it

  Review of 22/11/2021, following an experience of 24/10/2021 by KYLE M. *

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• 5 / 5 1

  

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  Fairly easy to order. Waiting time has improved.

  Review of 22/11/2021, following an experience of 27/10/2021 by FRANCESCA L. *

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• 5 / 5 1

  

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  A lovely range of products.

  Review of 22/11/2021, following an experience of 24/10/2021 by BRANDON A. *

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• 5 / 5 1

  

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  Everything I have purchased, has been delivered on time, safely, no problems encountered, thankyou

  Review of 22/11/2021, following an experience of 24/10/2021 by LEWIS P. *

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• 5 / 5 1

  

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  Really efficient company keep totally up to date with order and delivery

  Review of 22/11/2021, following an experience of 26/10/2021 by ISOBEL S. *

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• 5 / 5 1

  

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  Easy to use for skin care

  Review of 22/11/2021, following an experience of 24/10/2021 by ISLA W. *

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• 5 / 5 1

  

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  I've used many skincare products and I found SISLEY to be the BEST Brand!

  Review of 22/11/2021, following an experience of 24/10/2021 by CARLIE Y. *

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• 5 / 5 1

  

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  I order regularly and always receive a good service.

  Review of 22/11/2021, following an experience of 19/10/2021 by ANTHONY R. *

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• 5 / 5 1

  

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  I am 60 miles from my nearest stockist so online delivery works for me. This is the first time I have ordered directly.

  Review of 22/11/2021, following an experience of 04/10/2021 by KIRSTY F. *

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• 5 / 5 1

  

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  Absolutely fantastic. Webinars very informative and enjoyable to watch. Learn so much about how to use the products correctly.

  Review of 17/11/2021, following an experience of 21/10/2021 by ISABEL W. *

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• 5 / 5 1

  

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  Easy to navigate and simple to use

  Review of 17/11/2021, following an experience of 24/10/2021 by POPPY H. *

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• 5 / 5 1

  

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  Very easy to order and items delivered swiftly. Love the sample products too

  Review of 17/11/2021, following an experience of 18/10/2021 by MARY W. *

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• 4 / 5 1

  

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  Sometimes however the

  Review of 17/11/2021, following an experience of 19/10/2021 by MOHAMMED C. *

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• 5 / 5 1

  

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  Staff are always very attentive and offer a very prompt response to questions

  Review of 17/11/2021, following an experience of 23/10/2021 by HELEN R. *

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• 4 / 5 1

  

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  I sometimes find the website not as user friendly as some ithers

  Review of 17/11/2021, following an experience of 23/10/2021 by JADE B. *

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• 5 / 5 1

  

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  If I need anything it usually arrives within 1 or 2 days in beautiful packaging. I like reading the on line reviews and tips on how to use the products, Through the club you also get offers and points to use towards products.

  Review of 15/11/2021, following an experience of 18/10/2021 by HARLEY R. *

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• 5 / 5 1

  

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  Easy to navigate

  Review of 15/11/2021, following an experience of 17/10/2021 by JASON W. *

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• 5 / 5 1

  

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  A informative website to use and order from.

  Review of 15/11/2021, following an experience of 18/10/2021 by HELENA M. *

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• 5 / 5 1

  

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  Ordering is easy and delivery super efficient.

  Review of 15/11/2021, following an experience of 18/10/2021 by HANNAH M. *

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• 1 / 5 1

  

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  I haven’t received my order and have had no response to my email about it

  Review of 15/11/2021, following an experience of 17/10/2021 by LEE C. *

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