Customer reviews

• 3 / 5

  

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  Whilst I am happy to pay a find fee. The rolling fee caught me out - Details should more transparent. I had considered looking again for a tutor at a later date. Missed a reminder about a monthly deduction? Which would have given me ample time to stop the deduction? Got the SPAM thanks! Not impressed. Please ask tutors not to up their fee, when someone is contacting them, on the recommendation of SP. You have my phone details ? I can't phone you????? Oh and thanks for not sending an email reply. Lost my custom for now -Maybe I will feel more lucrative / philanthropic later and come back. Trying to figure out who SP are/is??

  Review of 13/06/2020, following an experience of 22/04/2020 by ADRIAN M. *

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• 5 / 5

  

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  Great service for tutors and learners

  Review of 07/06/2020, following an experience of 24/05/2020 by NICOLE P. *

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• 5 / 5

  

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  Useful website with no hidden costs. I have found several clients through it.

  Review of 07/06/2020, following an experience of 25/11/2019 by MANDY B. *

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• 3 / 5

  

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  I paid £29 just to get in contact with a tutor that I wanted to get in touch with! The only disappointment to this website.

  Review of 07/06/2020, following an experience of 20/05/2020 by ALISON C. *

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• 5 / 5

  

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  Great site.

  Review of 07/06/2020, following an experience of 28/03/2020 by ROSIE W. *

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• 3 / 5

  

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  Only had a couple of students from this website despite being registered here for over a year, but very satisfied with those who have joined me.

  Review of 29/05/2020, following an experience of 14/04/2020 by PHILIP G. *

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• 5 / 5

  

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  So far I am pleased with the platform.

  Review of 15/05/2020, following an experience of 04/05/2020 by SOPHIA R. *

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• 5 / 5

  

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  I found a wonderful accordion teacher easily through this site: the response was quick and I am delighted.

  Review of 09/05/2020, following an experience of 04/04/2020 by CARMEN S. *

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• 4 / 5

  

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  It would be nice to have better settings for the calendar

  Review of 06/05/2020, following an experience of 20/04/2020 by AARON R. *

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• 5 / 5

  

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  Superprof has successfully connected me with students in my area and has been very easy to use.

  Review of 02/05/2020, following an experience of 03/02/2020 by ROSS G. *

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• 4 / 5

  

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  Thanks for providing with excellent service. The team at Superprof is always available to manage our quires and concerns. The only thing is regarding quality of browsing/ searching. I have subscribed for webcam courses, but still I am not been identified in relevant searches, throughout the domain: country.

  Review of 25/04/2020, following an experience of 16/04/2020 by TOM C. *

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• 4 / 5

  

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  It's good but i think the website could use more clarity and finding ways to reach more people as well. Cheers.

  Review of 21/04/2020, following an experience of 14/01/2020 by KYLE W. *

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• 5 / 5

  

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  It is a very good service.

  Review of 09/04/2020, following an experience of 26/03/2020 by CHARLES T. *

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• 4 / 5

  

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  I do not receive a lot of enquiries despite my 'ambassador' status therefore I do not regard it as my main source of students. However, I have a very useful contact in Paul and I am enjoying the tutoring he is offering me.

  Review of 03/04/2020, following an experience of 05/01/2020 by KARLIE E. *

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• 3 / 5

  

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  It's ok, but there is room for improvements

  Review of 03/04/2020, following an experience of 03/03/2020 by ISABELLA E. *

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• 5 / 5

  

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  Great service!

  Review of 03/04/2020, following an experience of 15/12/2019 by FRANK R. *

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• 4 / 5

  

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  A good way of findung a professional. But there doesnt appear to be any way to stop repeat subscriptions if you only want one professional

  Review of 02/03/2020, following an experience of 11/01/2020 by ELLA M. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 27/02/2020, following an experience of 26/01/2020 by HOLLIE Y. *

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• 4 / 5

  

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  Very good site, but it is not that easy to find students.

  Review of 08/02/2020, following an experience of 18/10/2019 by WILL R. *

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• 5 / 5

  

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  Site is self explanatory and very easy to use. Serve both the tutors and students in the most efficient way.

  Review of 07/02/2020, following an experience of 25/12/2019 by SASHA C. *

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• 5 / 5

  

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  All good and a simple plaform

  Review of 10/01/2020, following an experience of 24/08/2019 by MARTIN B. *

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• 5 / 5

  

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  I believe that Superprof is a very User-friendly platform and I am using it to both post my own tutor ads, but also search for tutors online or in person.

  Review of 21/12/2019, following an experience of 07/02/2019 by FREDDIE C. *

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• 5 / 5

  

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  The website is easy to use, at first i was sceptical about having to pay in order to book prof lessons but actully i saw that all are rofessionals and wuality is worth to pay for

  Review of 29/11/2019, following an experience of 18/09/2019 by PETER M. *

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• 5 / 5

  

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  Great platform!!

  Review of 26/11/2019, following an experience of 04/10/2019 by REECE C. *

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• 5 / 5

  

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  Very easy to use!

  Review of 20/11/2019, following an experience of 19/10/2019 by GAVIN F. *

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• 5 / 5

  

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  I thought it all very easy to follow; very helpful and gave me exactly what I was looking for. Also when I had to contact them, they came straight back to me and sorted the issue out immediately.

  Review of 20/11/2019, following an experience of 17/10/2019 by ALFIE H. *

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• 5 / 5

  

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  SuperProf helped me to fin the correct tutors that I was looking for my children. It was very helpful!

  Review of 05/11/2019, following an experience of 31/07/2019 by RYAN E. *

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• 4 / 5

  

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  really helps new tutors get invaluable experience

  Review of 05/11/2019, following an experience of 07/09/2019 by HARLEY C. *

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• 5 / 5

  

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  Great web site and it has gotten me work, so I'm super happy! And it's free :D

  Review of 01/11/2019, following an experience of 22/06/2019 by EDWARD S. *

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• 5 / 5

  

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  Recently, I used Superprof to find a Spanish Tutor based in my local area. The website was very easy to use and instructions were very clear. I was amazed at the amount of Tutors available, all of whom had different backgrounds, experience and skill set. I have been really fortunate and found a wonderful Tutor and to date, have attended several lessons. Thank you Superprof for making the whole process so straight forward.

  Review of 26/06/2019, following an experience of 29/04/2019 by ISABELLE R. *

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• 5 / 5

  

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  very good

  Review of 26/06/2019, following an experience of 27/04/2019 by EVA R. *

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• 5 / 5

  

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  Fast, easy to use site

  Review of 15/05/2019, following an experience of 05/05/2019 by HANNAH T. *

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• 5 / 5

  

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  Very good so far. Managed to get several students with the help of this service, which is way more than most other tutoring websites have managed to do. For this reason, I'd recommend it.

  Review of 10/05/2019, following an experience of 17/03/2019 by SEBASTIAN S. *

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• 4 / 5

  

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  I’ve found it really useful, but the platform for replying to messages needs to be improved, once a lesson was accepted, I could not continue messaging through the superprof platform and had to email the person directly, I realise this is probably the point, but this isn’t transition isn’t made clear or straight forward. However on the whole, the two tutors I’ve made contact with have been very professional and helpful

  Review of 04/05/2019, following an experience of 24/04/2019 by ALEX P. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The website seems good but since taking over Tutor Pages it has been difficult to get students and more work is needed to ensure the site has priority in the browser

  Review of 03/05/2019, following an experience of 23/03/2019 by FRED M. *

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• 3 / 5

  

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  Easy to access, though not much coming out of it

  Review of 25/04/2019, following an experience of 28/10/2018 by PAULINE P. *

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  Answer by superprof.co.uk

  

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  Dear Marini, Thank you for your review of Superprof UK. I am sorry if you do not feel you've got a lot from the site. I have seen your tutor ad, and although it looks great, you might consider expanding your catchment area or lowering your price slightly to see if that brings in more students. If you'd like to discuss your ad further, please feel free to contact me at hello@superprof.com to talk about your situation in more detail. Kind Regards Jon Country Manager Superprof UK

  Answer by Pauline P

  

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  Thanks for your reply. I will consider expanding the catchment area. As for reducing my price, I can assure you this is a very reasonable price that reflects several years of training and a substantial level of experience. When considering a 1:1 session travelling times as well as the personalised approach must also be taken into account. Kindest regards Monica Marini

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• 3 / 5

  

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  I havnt had any pupils since changing from tutor pages . I don’t even know when I’m meant to pay . I have phoned and asked for clarity on this matter . Please contact me and let me know if my ad is still active. Rachael Maguire

  Review of 25/04/2019, following an experience of 24/08/2018 by JIM M. *

  *Pseudonymized data at the request of the author

  Answer by superprof.co.uk

  

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  Dear Rachel, Thank you for your review of Superprof UK. I am sorry if your experience with us has not been as good as with the tutor pages. All tutor pages tutors were given the equivalent subscription on Superprof. So if you had paid for a subscription on Superprof this would have carried over and there is nothing left to pay. From your ads, I can see that they are missing some key elements such as picture, which will help with bringing in new students. I would also advise looking over the text of your ads, which have been transferred from the tutor pages and can, therefore, be optimised to our own website. Try lowering your price, expanding your catchment area etc. to see if this brings in more students. If you'd like to discuss your ad further, please feel free to contact me at hello@superprof.com to talk about your situation in more detail. Kind Regards Jon Country Manager Superprof UK

• 4 / 5

  

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  I like this service very much. The only reason I didn't give 5 stars is because I think it's more suitable for high end professionals. I'm surprised that despite charging very little for my services, I have received only a handful of prospective or actual students.

  Review of 24/04/2019, following an experience of 06/04/2019 by EVELYN H. *

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• 5 / 5

  

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  Great experience

  Review of 19/04/2019, following an experience of 14/03/2019 by MUHAMMAD D. *

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• 5 / 5

  

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  Superprof is a good website

  Review of 17/04/2019, following an experience of 11/03/2019 by MAX S. *

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• 3 / 5

  

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  It is very average

  Review of 12/04/2019, following an experience of 07/02/2019 by HOLLIE R. *

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  Answer by superprof.co.uk

  

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  Dear Tarane, Thank you for your review of Superprof. If you would like to discuss your tutor ad, or the website further, feel free to contact me at hello@superprof.com to talk about your situation in more detail. I hope we can improve your experience with us. Kind Regards Jon Country Manager Superprof UK

• 5 / 5

  

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  Easy to use, straightforward with no surprises. Plenty of tutors to choose from.

  Review of 04/04/2019, following an experience of 08/03/2019 by ROSIE G. *

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• 4 / 5

  

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  The website is very easy to use, and although if took longer than I expected to get my first client it has now picked. I am very happy with this service.

  Review of 04/04/2019, following an experience of 24/03/2019 by MANDY A. *

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• 4 / 5

  

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  It's a great service. I only wish the search could have more filters, so that you can find a professor with the exact qualifications you need, especially when you are advanced on your subject. The website tends to offer a lot of university students teaching a particular subject, usually suitable for more beginner/intermediate clients. For an advanced client it's not as easy to find profs.

  Review of 03/04/2019, following an experience of 23/03/2019 by DAVE C. *

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• 5 / 5

  

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  Really good :-) can"t believe how fast it was before a student found me!

  Review of 30/03/2019, following an experience of 03/03/2019 by LIAM S. *

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• 2 / 5

  

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  Very expensive at £29 just to access tutors. I don't think it's made clear enough that none of the money goes to tutors

  Review of 28/03/2019, following an experience of 28/01/2019 by LEE M. *

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  Answer by superprof.co.uk

  

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  Dear Sarah, Thank you for your feedback. Although £29 is a higher price than some of our competitors, it does give you access to unlimited tutors for a whole year, when many other sites charge per tutor. You will also only be debited if, and when, a tutor accepts to give you lessons. If I can help in any other way, please let me know by dropping me an email at hello@superprof.com Kind regards Jon Country Manager Superprof UK

• 3 / 5

  

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  Hello. I am very grateful for Superprof to allow me to reach more students and teach them French. I am also with other websites and I quite like Superprof however I do not find it as easy as i with The tutor pages which was to me the best tutor-student platform ever. Sadly it had to stop and I am very grateful that Superprof accepted me as a tutor in its organisation . It is not always very easy to communicate with students as there is not as much flexibility as with The tutor pages. I paid a fee to be on the list of tutors with Tutor pages and this was carried on to Superprof and i am very happy about that as my wish is that students should not have to pay to get my details however one of my students ( Sarah Mc Williams )told me that she had to pay 29.00 English pounds to get my details so I am very confused as to why she had to pay that amount. This was the price of a voucher.She does not understand either. Could you please help? Was I supposed to be paid through you? I think it would help a lot if there were still some text alerts when people try to contact me but there should be more flexibility such as being able to get more information from the students to make sure we are exactly the right tutors for them before accepting them. I still need to improve my profile with Superprof but I have not found the time. I think it is less straight forward than with some other websites but that's to me to adjust I suppose.I think the main thing is for students to have flexibility to contact us and us tutors to have flexibility so we know we are right for them. Many thanks for your help!

  Review of 24/03/2019, following an experience of 21/01/2019 by LINDA G. *

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  Answer by superprof.co.uk

  

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  Dear Annie, Thank you very much for your thoughtful message. I am glad that you have been finding success on Superprof. I appreciate that the tutor pages was an excellent tutor site, and although we do not operate in the exact same way, we are confident of providing as good a service. Having said that, our business model does work slightly differently. As is quite common with tutoring platforms these days, Supeprof charges a one-off fee to access the contact information of tutors. Many other companies actually charge per person, whereas Superprof charges a single fee to contact as many tutors as you like a whole year. This is the £29 fee that your student paid. You are not paid via Superprof and we do not take any commission on your lesson fee. I hope this helps explain the situation and why the fee was taken. Kind Regards Jon Country Manager Superprof UK

  Answer by Linda G

  

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  Thanks very much Jon for the explanations. I do not want to come across as difficult! I am very happy to be on Superprof. I suppose it is up to us tutors to adjust from one site to another. I will still carry on using Superprof in the future. Thanks for the patform. Kind regards. Annie

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• 5 / 5

  

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  Provided us with a great politics tutor

  Review of 06/03/2019, following an experience of 14/02/2019 by GAVIN P. *

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• 3 / 5

  

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  Basic concept good, gets me noticed and gets new students effectively, but the website is very clunky, difficult to write reviews and recommendations and to respond to them. Also the website seems to switch randomly between English and French language. Also when you offer a range of subjects as a tutor, it seems to select an arbitrary one.

  Review of 04/03/2019, following an experience of 15/01/2019 by TARA M. *

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  Answer by superprof.co.uk

  

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  Dear Ricky, Thank you very for your review of Superprof. I'm glad you're finding students through our platform and I'm sorry for any technical glitches you've faced. The issue with multiple subjects could be a result of selecting too many different subjects in a single ad. On Superprof we categorise our subjects to make search results as relevant as possible for students. This means that if you wish to advertise for multiple subjects that are quite different from each other, e.g. Maths and Spanish, you will need to create 2 separate Ads. You can do this by clicking 'create an ad' in the top right of your dashboard and you can do it as many times as you like. If this is not the case and you'd like further help, please contact me at hello@superprof.com. Kind Regards Jon Country Manager Superprof UK

• 3 / 5

  

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  Its ok its early days but it is slowly getting better

  Review of 04/02/2019, following an experience of 14/12/2018 by ROB W. *

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• 3 / 5

  

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  Most of the tutors never turned up after accepting ones request and I think the provider of the site should take time to check on those tutors that are not serious enough or just there for fun. Some don't even responds to requests sent to them.

  Review of 27/01/2019, following an experience of 24/11/2018 by JANE W. *

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• 3 / 5

  

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  It is okay, nothing special about format or layout.

  Review of 01/11/2018, following an experience of 23/09/2018 by LEE W. *

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• 4 / 5

  

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  Love the website as it can give anybody any tutor they need although not very clear from the start about the sum paid for the information of selected tutor. It is useful to know that I can look up tutors now for a whole year but wonder if it needs to be clearer from the start about the upfront cost. Other than that no bad things to say have been very happy with the website and what it does although quite hard to navigate when leaving a comment for someone.

  Review of 13/10/2018, following an experience of 24/08/2018 by DENNIS C. *

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• 3 / 5

  

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  The website itself is well designed and easy to use. Unfortunately a large number of tutors never got back to me at all and another arranged to come twice and then did not turn up, the second time without any warning or any subsequent contact.This was all very frustrating. In the end we were lucky and ended up with a superb tutor. I think there needs to be some form of review (maybe every 3 months) sent to tutors to confirm they are still active. I would also get rid of the first lesson free - many of the tutors are young students - there is no incentive for them to turn up. We still paid our tutor for the first session as it did not seem fair. Julia

  Review of 03/08/2018, following an experience of 01/06/2018 by ALEXA J. *

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  Answer by superprof.co.uk

  

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  Dear Julia, Thank you for your review. Although we try to keep the most active and up to date tutors on our site, it is still possible that you'll fail to get a response. For this reason, we allow you to message as many tutors as you want. I understand that it can be frustrating and we will always take your ideas and suggestions on board. If you need any more help, please email us at hello@superprof.com. Kind Regards Jon Superprof UK Country Manager

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