Reviews TRADEINN RETAIL SERVICES | All reviews of TRADEINN RETAIL SERVICES

3 / 5 1

Only complaint is delivery time. Over 2 weeks. Which is poor given how much you charge for delivery.

Review of 20/11/2023, following an experience of 25/10/2023 by PETE K. *

*Pseudonymized data at the request of the author

Answer by trekkinn.com

Hello , We are very sorry for your comments, the delay with your order was not our intention and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our dates are not exact estimates. Your order was delivered 6 days after you placed our order )2023-10-24) https://www.royalmail.com/track-your-item#/tracking-results/GH267812015GB Your comments will be taken into account for continuous improvement. Greetings,

3 / 5 1

Sports shoes delivered fairly quickly, but incorrectly advised by the site's size advice. So I lost two postage costs, a total of 15 euros and have nothing. I could pay for shoes with iDeal, but not for a return ticket. This is only possible with a credit card or PayPal and I don't have that.

Review of 20/11/2023, following an experience of 29/10/2023 by CHARLIE S. *

*Pseudonymized data at the request of the author

Answer by trekkinn.com

Hello, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Please note that you can also return the item(s) with the courier you prefer. We recommend you to use a shipping service that offers parcel tracking. Make sure you use the correct returns address please: Tradeinn Retail Services SL - Returns Department C/ Pirineus, 1. 17460 Celrà (Girona), Spain Thanks a lot, best regards!

3 / 5 1

delivery slow but coming from spain

Review of 20/11/2023, following an experience of 26/10/2023 by ROBERT H.

Answer by trekkinn.com

Hello ROBERT, We are very sorry for your comments, the delay with your order was not our intention and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our dates are not exact estimates. Your comments will be taken into account for continuous improvement. Greetings,

3 / 5 1

The reason I'm giving it 3stars is that there was no information about the delivery, while the order should have already arrived. Neither Trekkinn, nor Route (app for tracking the delivery) could give any answer. Any reply was obviously auto- generated, which is frustrating when you prepaid for something. But then after a week the order arrived, and the product was as described. So if delivery time doesn't matter that much, you should give them a try.

Review of 20/11/2023, following an experience of 02/11/2023 by IVAN R.

Answer by trekkinn.com

Hello Ivan, We are very sorry for your comments, the delay with your order was not our intention and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our dates are not exact estimates. Your comments will be taken into account for continuous improvement. Greetings,

Answer by Ivan R

thank you for the reply! For me, as for most customers, a delay is not a good thing, but it sometimes happens, and is acceptable, IF explained, AND communicated. If not, then the customer starts to be afraid, that his/her order might have been lost somewhere, especially when recieving auto messages with zero info. greetings,

Answer by trekkinn.com

Hello Ivan, Thank you again for your feedback, we will try to do our best next time. In your case it seemed a combination of slow delivery and warehouse preparation and as our logistics system is automated you have not been informed in time. Sorry again for the inconvenience. Best regards

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5 / 5 1

quick, professional service, excellent product. Recommend.

Review of 20/11/2023, following an experience of 27/10/2023 by DEBBIE O.

Answer by trekkinn.com

Dear Debbie, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Super. Very well priced. Fast delivery.

Review of 20/11/2023, following an experience of 28/10/2023 by JONATHAN D.

Answer by trekkinn.com

Dear Jonathan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Plenty of choice available. Quick delivery. Kept really well informed of order status and delivery status.

Review of 20/11/2023, following an experience of 27/10/2023 by SAM S.

Answer by trekkinn.com

Dear Sam, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Quick delivery. Well informed regarding track & trace. Will use again.

Review of 07/11/2023, following an experience of 25/10/2023 by MELISSA V.

Answer by trekkinn.com

Dear Melissa, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Website and navigation was good, delivery was not particularly fast and delivery cost was high compared to other companies. Product was good.

Review of 07/11/2023, following an experience of 25/10/2023 by MARCUS B.

Answer by trekkinn.com

Dear Marcus, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Fast turn around of a great product

Review of 07/11/2023, following an experience of 25/10/2023 by AILSA W.

Answer by trekkinn.com

Dear Ailsa, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great e-seller, highly recommended, one of the finest - AAAA++++

Review of 07/11/2023, following an experience of 26/10/2023 by SECURITY SERVICE ATT. ANDERS LARSEN A.

Answer by trekkinn.com

Dear security service att. anders larsen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Good

Review of 07/11/2023, following an experience of 25/10/2023 by SHAAYER B.

Answer by trekkinn.com

Dear Shaayer, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Quality boots and fast delivery.

Review of 07/11/2023, following an experience of 22/10/2023 by GORDON S.

Answer by trekkinn.com

Dear gordon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Bought some Timberland boots at a price so good i was worried!!! Arrived on time via Royal Mail!! Will definitely be using trekinn.com for future purchases!! Brilliant price, brilliant service!!!

Review of 07/11/2023, following an experience of 16/10/2023 by DAVID A.

Answer by trekkinn.com

Dear David, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Vše v nejlepším pořádku

Review of 07/11/2023, following an experience of 15/10/2023 by KAREL S.

Answer by trekkinn.com

Dear Karel, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Snel geleverd. En het eas wat ik besteld had. Wat wil je nog meer…

Review of 07/11/2023, following an experience of 15/10/2023 by EDDIE W.

Answer by trekkinn.com

Dear Eddie, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Eerst wat huiverig om de Arva lawineset helemaal in Spanje te bestellen. Maar alles ging perfect, na een paar dagen werd mijn bestelling netjes in Nederland bezorgd, incl. dagelijkse track&trace updates.

Review of 07/11/2023, following an experience of 17/10/2023 by PETER A.

Answer by trekkinn.com

Dear Peter, We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Have a great day! Best regards,

5 / 5 1

The goods are in excellent condition, the delivery was quick.

Review of 07/11/2023, following an experience of 18/10/2023 by DENISA S.

Answer by trekkinn.com

Dear Denisa, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

All went well with my order and I was very happy with trekinn, Cheers Alex

Review of 07/11/2023, following an experience of 21/10/2023 by ALEX P.

Answer by trekkinn.com

Dear Alex, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Kept well informed during transport, well packaged and very happy with the product delivered

Review of 07/11/2023, following an experience of 17/10/2023 by INGRID B.

Answer by trekkinn.com

Dear Ingrid, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Very fast and efficient delivery, easy website with great options, great service and assistance. A great shopping experience

Review of 07/11/2023, following an experience of 18/10/2023 by CHLOE M.

Answer by trekkinn.com

Dear Chloe, We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Have a great day. Regards,

4 / 5 1

Email was wrong about arrival date not so bad if postage cost hadn't been for tracked courier. The reviews made the light to be better than what it actually is.

Review of 07/11/2023, following an experience of 22/10/2023 by RICHARD W.

Answer by trekkinn.com

Dear richard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Just a few days after the scheduled delivery, however no problems with this.

Review of 07/11/2023, following an experience of 16/10/2023 by TEDDY F.

Answer by trekkinn.com

Dear Teddy, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great selection of products offered at very competitive prices, intuitive website makes it easy to locate and order specific products. Items dispatched and delivered without delay to the UK. Everything carefully packaged and arrived in perfect condition. No hesitation to recommend 10/10

Review of 07/11/2023, following an experience of 15/10/2023 by JOHN GRAHAM A.

4 / 5 1

Keen price and good communication about my order, which arrived well packaged. The only negative was a bit of a wait to receive my purchase, as it is delivered from Spain.

Review of 07/11/2023, following an experience of 14/10/2023 by ALASDAIR T.

Answer by trekkinn.com

Dear Alasdair, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

The best price and very quick..!

Review of 24/10/2023, following an experience of 15/10/2023 by JW V.

Answer by trekkinn.com

Dear Jw, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Its ok

Review of 23/10/2023, following an experience of 12/10/2023 by LUKASZ C.

Answer by trekkinn.com

Dear Lukasz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Goods arrived as ordered.

Review of 23/10/2023, following an experience of 14/10/2023 by DAVID CAVELL A.

Answer by trekkinn.com

Dear david cavell, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Good price, great selection.

Review of 23/10/2023, following an experience of 30/09/2023 by PETER H.

Answer by trekkinn.com

Dear Peter, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Quick delivery.

Review of 23/10/2023, following an experience of 04/10/2023 by HETTY M.

Answer by trekkinn.com

Dear Hetty, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Fine. Product as expected.

Review of 23/10/2023, following an experience of 07/10/2023 by GERT V.

Answer by trekkinn.com

Dear Gert, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Arrived on time and very comfortable boots

Review of 23/10/2023, following an experience of 08/10/2023 by KEVIN F.

Answer by trekkinn.com

Dear Kevin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

I've purchased good from this website and they always reward with a good overall experience. I recommend them and will purchase from them again.

Review of 23/10/2023, following an experience of 07/10/2023 by EFY D.

Answer by trekkinn.com

Dear Efy, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Good product and price, shame delivery was delayed almost one week.

Review of 23/10/2023, following an experience of 13/10/2023 by DEAN H.

Answer by trekkinn.com

Dear Dean, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great service quick and good price. Unfortunately once it’s in the Uk the postal service is slow

Review of 23/10/2023, following an experience of 04/10/2023 by ROD W.

Answer by trekkinn.com

Dear Rod, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Purchased Salomon boots, which are excellent and as advertised cheaper than elsewhere. Received emails, tracking info and delivery instructions that were accurate. I’ve seen people have had difficulty with delivery but it was no trouble at all for me, so defo 5*

Review of 23/10/2023, following an experience of 13/10/2023 by MAREN MCGLADE A.

Answer by trekkinn.com

Dear maren mcglade, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Trekkinn.com is one of the best netshops out there.Excellent choice and good prices 👍 👌 👏

Review of 23/10/2023, following an experience of 28/09/2023 by AVO P.

Answer by trekkinn.com

Dear Avo, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

Answer by Avo P

Thank You trekkinn.com!👍

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5 / 5 1

good job

Review of 23/10/2023, following an experience of 16/09/2023 by SERGEY S.

Answer by trekkinn.com

Dear sergey, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

Answer by sergey s

ok, thank you for your attitude to your customers

Show exchanges Hide exchanges

4 / 5 1

Satisfied. I ordered 3 items to be delivered to a pickup point which makes the postage much more reasonable. The prices are very attractive compared to other websites.

Review of 23/10/2023, following an experience of 29/09/2023 by CHRISTINE P.

Answer by trekkinn.com

Dear Christine, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Easy to order, great shoes, good price.

Review of 23/10/2023, following an experience of 29/09/2023 by KEVIN R.

Answer by trekkinn.com

Dear Kevin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

I purchased goods from trekkinn.com several times, every time good. This time compare to past experience very fast.

Review of 23/10/2023, following an experience of 30/09/2023 by TOMAS L.

Answer by trekkinn.com

Dear Tomas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

2 / 5 1

Late delivery!

Review of 23/10/2023, following an experience of 27/09/2023 by GHIULTU C.

Answer by trekkinn.com

Hello GHIULTU, We are very sorry for your comments, the delay with your order was not our intention and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our dates are not exact estimates. Your comments will be taken into account for continuous improvement. Greetings,

5 / 5 1

Great service and speedy delivery, goods well packaged

Review of 23/10/2023, following an experience of 28/09/2023 by COLIN GRAHAM A.

Answer by trekkinn.com

Dear colin graham, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Quick delivery and great communication.

Review of 23/10/2023, following an experience of 27/09/2023 by NEIL H.

Answer by trekkinn.com

Dear Neil, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Wszystko OK

Review of 13/10/2023, following an experience of 27/09/2023 by MARIUSZ M.

Answer by trekkinn.com

Dear Mariusz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

My wife loves these boots. Warm and soft. She says her toenails are feeling better after using these. Fast delivery (3 days to my apartment)

Review of 13/10/2023, following an experience of 26/09/2023 by SECKIN VOLKAN A.

Answer by trekkinn.com

Dear Seckin Volkan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

First class Prompt delivery and quality products

Review of 13/10/2023, following an experience of 24/09/2023 by ALEXA J. *

*Pseudonymized data at the request of the author

Answer by trekkinn.com

Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Very good. Competetive pricing, fast shipment, items received in perfect order

Review of 13/10/2023, following an experience of 22/09/2023 by A.M. K.

Answer by trekkinn.com

Dear A.M., Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Great products for a good prize. Shipping took a bit longer as aspected and the package was damaged but the goods where in good condition.

Review of 13/10/2023, following an experience of 25/09/2023 by MIKE S.

Answer by trekkinn.com

Dear Mike, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

Answer by Mike S

It also needs to be said when a company does a good job! A good review deserves a nice discount code :-) don’t you thinks so? Kind regards!

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5 / 5 1

Fast delivery and return process. Fully transparent

Review of 13/10/2023, following an experience of 24/09/2023 by CHRISTIAN K.

Answer by trekkinn.com

Dear Christian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Super quality - price balance. Good and quick delivery.

Review of 13/10/2023, following an experience of 24/09/2023 by MIREILLE P.

Answer by trekkinn.com

Dear Mireille, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent site, even better customer service.

Review of 13/10/2023, following an experience of 17/09/2023 by CHRIS CAWLEY A.

Answer by trekkinn.com

Dear chris cawley, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Excellent products restored my 20 year old tent, just took longer than expected to arrive. But alls well that ends well.

Review of 13/10/2023, following an experience of 22/09/2023 by ROBIN S.

Answer by trekkinn.com

Dear Robin, We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Have a great day. Regards,

5 / 5 1

I’m very pleased with my purchase, really good quality 👍

Review of 13/10/2023, following an experience of 21/09/2023 by MICHELLE JENIFER C.

Answer by trekkinn.com

Dear Michelle Jenifer, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

2 / 5 1

The first delivery was perfect, the second didn't arrive. The mail says i wasn't at home, the chat says it is delayed or not in stock. So what is it and when do my socks come?

Review of 13/10/2023, following an experience of 17/09/2023 by NEEL W.

Answer by trekkinn.com

Hello Neel, We are very sorry for your comments, the delay with your order was not our intention and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our dates are not exact estimates. Your comments will be taken into account for continuous improvement. Greetings,

Answer by Neel W

Het probleem is goed opgelost. Ik ben tevreden

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5 / 5 1

Very satisfied !

Review of 13/10/2023, following an experience of 14/09/2023 by ANDREI G.

Answer by trekkinn.com

Dear Andrei, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Fast shipping, love the shoes

Review of 13/10/2023, following an experience of 20/09/2023 by DANIJELA R.

Answer by trekkinn.com

Dear Danijela, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Item as described and delivered on time

Review of 13/10/2023, following an experience of 19/09/2023 by CHRISTOPHER WHITE A.

Answer by trekkinn.com

Dear christopher white, We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Have a great day. Regards,

5 / 5 1

Excellent value, great service and very fast delivery. Superb garment exactly as described. Thank you.

Review of 13/10/2023, following an experience of 21/09/2023 by JOHN ELLIOTT A.

Answer by trekkinn.com

Dear john elliott, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great service, kept me updated on progress with order and tracking details. Great product at a very good price

Review of 06/10/2023, following an experience of 11/09/2023 by K H.

Answer by trekkinn.com

Dear K, We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Have a great day. Regards,

5 / 5 1

Great product,, light for hiking, I’l test it on my upcoming trip.

Review of 06/10/2023, following an experience of 16/09/2023 by JUNE M.

Answer by trekkinn.com

Dear June, We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Have a great day. Regards,

5 / 5 1

Good stock availability. Shoes arrived within a week. Excellent communication along the way. What's not to like.

Review of 06/10/2023, following an experience of 16/09/2023 by NIGEL B.

Answer by trekkinn.com

Dear Nigel, We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Have a great day. Regards,

5 / 5 1

Great experience, zero hassle. Ordering was simple, items shipped quickly with tracking, arrived on time and no errors. Would shop with them again.

Review of 06/10/2023, following an experience of 16/09/2023 by DOIREANN WALLACE A.

Answer by trekkinn.com

Dear doireann wallace, We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Have a great day. Regards,

5 / 5 1

Good store to find climbing equipment, excellent service staff, long wait for arrival 3 days later than expected.

Review of 06/10/2023, following an experience of 15/09/2023 by ROGER LUIZ A.

Answer by trekkinn.com

Dear Roger Luiz, We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Have a great day. Regards,

1 / 5 1

I've been ordering from the 'Inn' group (TreckInn etc) for some time now and broadly everything has been okay, until the last six months, where there has been a marked degredation of the services. I ordered a range of technical clothing around two months ago, only to then realise that the product description on one of the items I'd ordered was actually for a different product, so not fit for what I needed it for. I contacted them, and they took it off the order, but refused to process the refund. I ended up having to make a claim via PayPal which took quite a while to resolve, which was bonkers considering that the item refunded wasn't even shipped. Then, I ordered some boots for a race I was doing. The advised delivery was three days before the race, so plenty of time. Unfortunately, when they were then dispatched four days before the race, the delivery had shifted to the day after. I tried contacting them to see if there were any other options, if I could order again via a different shipping option etc., and got absolutely nothing from them. By this point, there was no other option to order from anyone else as the timing was too tight, so I was left completely at their mercy. They gave the normal excuses regarding 'shipping' delays, however, none of that made sense given that they didn't actually dispatch the items until really late, so it was just really disappointing. Fundamentally, however, what was a really good service, is now just a bit of a joke and literally another pay your money and take your chances type outfit. I certainly won't buy through them again.

Review of 06/10/2023, following an experience of 12/09/2023 by CHRIS PROCTOR A.

Answer by trekkinn.com

Hello chris, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the product does not agree with the picture etc.) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com The delay with your order was not our intention either and we take full responsibility for our actions and any related inconvenience. However, there are external factors, like customs clearance in the UK that can affect the delivery of an order, which is why our dates are not exact estimates. https://www.mailingtechnology.com/tracking/?tn=JB002455910GB If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Kind regards

Answer by chris proctor a

Thanks, I have already tried talking to your support team on multiple occasions, suggesting multiple options and alternatives, they weren't remotely interested, failed to grasp the issue and fundamentally did nothing to resolve the issue. It's important to point out that whilst I fully accept that there are the potentials for delays that are completely out of your control, you, as a business, waiting to dispatch my parcel meant that it was never going to get to me in the original time frame. That has nothing to do with customs or logistics suppliers, that is purely you, and probably one of the reasons that there are so many people complaining about their terrible services all over your Google Reviews.

Answer by trekkinn.com

Hello chris, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. However, please also note that your order was passed on Sunday that is why there is sometimes more delay over the weekend (2 days in your case). https://www.royalmail.com/track-your-item#/tracking-results/JB002455910GB Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

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5 / 5 1

I was a bit nervous about ordering from a spanish based site but shouldn't have worried at all. I was kept informed about the delivery status and my order arrived bang on time.

Review of 06/10/2023, following an experience of 17/09/2023 by ANDREW D.

5 / 5 1

All good

Review of 19/09/2023, following an experience of 08/09/2023 by GRZEGORZ W.

Answer by trekkinn.com

Dear Grzegorz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Trainers at a good price and delivered within quoted time frame. Would use again.

Review of 19/09/2023, following an experience of 08/09/2023 by VIC W.

Answer by trekkinn.com

Dear vic, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Ordered Regatta Rulford coat in Capulet green size 12, it arrived in good time and is a lovely warm coat. It's not too bulky, and just right for autumn.

Review of 17/09/2023, following an experience of 07/09/2023 by TARA D.

Answer by trekkinn.com

Dear Tara, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

The petzl harness was completely priced even including the postage. Delivered on time and tracking notified.

Review of 16/09/2023, following an experience of 05/09/2023 by PAUL GREENHOW A.

Answer by trekkinn.com

Dear paul greenhow, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great!

Review of 15/09/2023, following an experience of 04/09/2023 by FRANTISEK H.

Answer by trekkinn.com

Dear Frantisek, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Everything all right

Review of 14/09/2023, following an experience of 01/09/2023 by INE W.

Answer by trekkinn.com

Dear Ine, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent service

Review of 13/09/2023, following an experience of 02/09/2023 by POPPY C. *

*Pseudonymized data at the request of the author

Answer by trekkinn.com

Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent service Excellent jacket will definately use again

Review of 13/09/2023, following an experience of 02/09/2023 by MICHAEL R.

Answer by trekkinn.com

Dear michael, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Good price, prompt delivery, great shoes

Review of 12/09/2023, following an experience of 01/09/2023 by BRIAN GROAT A.

Answer by trekkinn.com

Dear brian groat, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Good prices and products.

Review of 12/09/2023, following an experience of 24/08/2023 by POP M.

Answer by trekkinn.com

Dear pop, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Did deliver fast and the product was perfect.

Review of 11/09/2023, following an experience of 31/08/2023 by ANJA S.

Answer by trekkinn.com

Dear Anja, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

It is complete , quality , service , delivery

Review of 09/09/2023, following an experience of 29/08/2023 by RUUD R.

Answer by trekkinn.com

Dear Ruud, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Quality product

Review of 09/09/2023, following an experience of 29/08/2023 by MIROSLAV S.

Answer by trekkinn.com

Dear Miroslav, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Order came very quickly

Review of 08/09/2023, following an experience of 27/08/2023 by DEREK S.

Answer by trekkinn.com

Dear Derek, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Fantastic service, delivery was super speedy and I was kept up to date with the process. Would should here again.

Review of 08/09/2023, following an experience of 28/08/2023 by JASMINE R. *

*Pseudonymized data at the request of the author

Answer by trekkinn.com

Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

No issues, quick and fast delivery.

Review of 07/09/2023, following an experience of 27/08/2023 by STEEN NIELSEN A.

Answer by trekkinn.com

Dear steen nielsen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Very quicky delivery service and very happy with the rucksack

Review of 07/09/2023, following an experience of 27/08/2023 by EMMA M.

Answer by trekkinn.com

Dear Emma, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

VERY GOOD!

Review of 07/09/2023, following an experience of 26/08/2023 by TOIVO T.

Answer by trekkinn.com

Dear Toivo, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

The shipment arrived on time. It was possible to track the ordered goods at all times

Review of 06/09/2023, following an experience of 25/08/2023 by LESZEK B.

Answer by trekkinn.com

Dear Leszek, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Bit sceptical having never heard of them but bought £200+ worth of clothing and received the service I'd expect from major retailers, even had a picture of my parcel sent to me after dispatch which is a first!

Review of 05/09/2023, following an experience of 25/08/2023 by CHRIS L.

Answer by trekkinn.com

Dear Chris, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent service. Easy to order, prompt delivery, what more could you want?

Review of 03/09/2023, following an experience of 10/08/2023 by NEIL W.

Answer by trekkinn.com

Dear Neil, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Will definitely use trekkinn again. Great prices and quick and easy service and delivery no problems with this order

Review of 03/09/2023, following an experience of 11/08/2023 by HELEN B.

Answer by trekkinn.com

Dear Helen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Fast, quality and price - yes I am satisfied :)

Review of 03/09/2023, following an experience of 19/08/2023 by JOHAN B.

Answer by trekkinn.com

Dear Johan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

1 / 5 1

Retouren kost 8 euro, wat zijn dat voor astronomische bedragen

Review of 03/09/2023, following an experience of 08/08/2023 by MITCHEL B.

Answer by trekkinn.com

Hallo , Bedankt dat u de tijd heeft genomen om uw opmerkingen over uw ervaring met ons te delen. Met dit soort feedback kunnen we in kaart brengen waar we goed in zijn en op welke aspecten we moeten letten om de ervaring van onze klanten te verbeteren. We zijn ons echter bewust van de retourkosten en denken er voortdurend over na, maar we hebben er bewust voor gekozen om retourkosten in rekening te brengen om buitensporige retourzendingen te voorkomen en zo de gevolgen voor transport en milieu te verminderen. Gratis retourneren wordt alleen aangeboden als er een onjuist, defect, incompleet of ander artikel is geleverd dan wat op onze website staat gepubliceerd. Neem gerust contact op met ons klantenserviceteam door een e-mail te sturen naar support@tradeinn.com als u zich zorgen maakt of opmerkingen heeft. Bedankt en vriendelijke groeten

4 / 5 1

Everything is fine.

Review of 03/09/2023, following an experience of 20/08/2023 by MIKHAIL S.

Answer by trekkinn.com

Dear Mikhail, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Very good to deal with, from the clarity of the website, to the speed of despatch

Review of 03/09/2023, following an experience of 20/08/2023 by PHILIP C.

Answer by trekkinn.com

Dear Philip, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

Answer by Philip C

No thanks necessary, pleasure shopping with you

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5 / 5 1

Very nice chairs - value for money. Quick delievery!

Review of 03/09/2023, following an experience of 16/08/2023 by DUDI S.

Answer by trekkinn.com

Dear Dudi, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

My package arrived on time with no issues. It was also cheaper than anywhere else.

Review of 03/09/2023, following an experience of 14/08/2023 by LYNNE M.

Answer by trekkinn.com

Dear Lynne, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Good information, great product and price. Came in 5 days after ordering and the shipping info wasn't updated regularly - therefore, 4 stars.

Review of 27/08/2023, following an experience of 07/08/2023 by STEPHANIE R.

Answer by trekkinn.com

Dear Stephanie, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Super servis

Review of 27/08/2023, following an experience of 08/08/2023 by TOMAS T.

Answer by trekkinn.com

Dear Tomas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent seller and service, the goods are of very high quality, the delivery is fast and I would recommend this seller to everyone.

Review of 27/08/2023, following an experience of 03/08/2023 by ZORAN S.

Answer by trekkinn.com

Dear Zoran, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Easy to order and quick delivery!

Review of 27/08/2023, following an experience of 05/08/2023 by RONALD L.

Answer by trekkinn.com

Dear Ronald, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

1 / 5 1

I ordered Merrell walking shoes size 8. The website stated true to size. They were too small. Never have I had to return walking shoes size 8 before. I’m s disappointed because with the cost of delivery and over £11 to send the return I am out a lot of money with no shoes at the end. I will not use trekkinn again.

Review of 27/08/2023, following an experience of 31/07/2023 by ROISIN M.

Answer by trekkinn.com

Hello Roisin, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience. However, we are aware of the return costs and continually reflect on them, but we have deliberately decided to charge for returns to avoid excessive returns and thus reduce transport and environmental impacts. Free returns are only offered if an incorrect, defective, incomplete or different item from what is published on our website has been delivered. Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments. Thanks and best regards

4 / 5 1

Prima, op tijd geleverd !!

Review of 27/08/2023, following an experience of 05/08/2023 by MINNE B.

Answer by trekkinn.com

Dear Minne, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

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