Customer reviews
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As expected
Review of , following an experience of by BRIAN S.
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You made this so easy. The receiver was already set up to alert me. I just tied the eye part to a post and pointed it in the right direction. Customer services were really helpful regarding the width of the beam (20 degrees), so the cars in the Lane alongside the eye didn’t set it off accidentally. Perfect, instant success. Thank you, well done.
Review of , following an experience of by SU W.
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good service and good price..fast delivery ..will use again ..two items bought so far //thanks
Review of , following an experience of by GARRY W.
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Extremely satisfied with this product. Exactly as advertised, bright and secure for nightly movements in passages and stairwells. Delivery and order was faultless and timely.
Review of , following an experience of by AWNESH P.
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Absolutely great customers service and fast delivery, would highly recommend!
Review of , following an experience of by M M.
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good products fast delivery
Review of , following an experience of by PAUL B.
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Left on door step on the day they said it would arrive.
Review of , following an experience of by MOELWYN J.
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Good pricing and quick dispatch
Review of , following an experience of by GARY B.
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I’ve read the operation instructions cover to cover multiple times unless I’ve received a pup I can honestly say the security post locking arrangement must be the worst mechanical design possible. Absolutely frustrating and unworkable system possible nobody will ever convince me to recommend this security post.
Review of , following an experience of by LILLY W. *
*Pseudonymized data at the request of the author
Answer by ultrasecuredirect.comFlagGood morning Sir. Many thanks for taking the time to publish a review, and we are sorry that you are experiencing difficulty with the telescopic post. We have sold many of these posts with this locking mechanism and we normally receive comments with how simple and easy to use the post and lock are as opposed to unworkable. Once you lift the post upwards, the handle should be push back to engage a securing pin to ensure the post stays in the upright position. The lock is then simply pressed down to secure the post into place. The keys are not needed to lock the post in position, the keys are only used to unlock and subsequently lower the post. Please do make contact with us at info@ultrasecuredirect.com if you are still experiencing difficulty with the locking mechanism as we will be able to assist further. Hope this helps Kind regards Stuart
Answer by Lilly WFlagHi Stuart Thanks for getting back to me, generally the key function isn’t the problem, when the post is lowered the mechanism to lock the post in the lowered position doesn’t engage.
Answer by ultrasecuredirect.comFlagGood afternoon Sir. many thanks for your reply. To secure the post in the down position, you would need to follow the same process by pushing the handle away from the lock, this pushes the securing pin into position, the lock should simply push down to secure. The lock down secures the mechanism in place preventing the post from moving etc Hope this helps but should you require any further assistance, please do reply to info@ultrasecuredirect,com and we should be able to assist further. Kind regards Stuart
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would like the alarm to activate quicker without delay when activated. delay time in activating is ok.
Review of , following an experience of by JUSTINE M. *
*Pseudonymized data at the request of the author
Answer by ultrasecuredirect.comFlagGood afternoon Sir. Many thanks for your review and sharing your feedback The entry delay on the PIR is 5 seconds and the sirens is 15 seconds, which should give you enough time to deactivate the system should you have forgotten to disarm before entering, but it does seem a while when you are waiting /timing etc. We do appreciate customer feedback and try to use this information to further improve our products moving forward. Kind regards Stuart
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Arrived on time
Review of , following an experience of by MARGARET C.
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Great website. Easy to use and informative, with plenty of support channels including the old fashioned method of speaking to someone. Brilliant.
Review of , following an experience of by GRANT K.
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First class service as previously. Thanks.
Review of , following an experience of by SHIRLEY W.
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Delivered next day after ordering. Installed & working.
Review of , following an experience of by PETER A.
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Easy to order fine delivery great product well satisfied
Review of , following an experience of by KATHLEEN S.
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Delivered the next day. Not as loud as I thought it would be, but it’s hard to know how loud a Db is
Review of , following an experience of by JEZ T.
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Good price and quick delivery
Review of , following an experience of by PHIL B.
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Your wireless gate to house alarms perform excellently. Good service.
Review of , following an experience of by COLIN P.
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Easy to order. Kept updated with the process. Arrived on the expected day. Works brilliantly. Three alarm sound options. Fairly realistic dog bark. Easy to set up.
Review of , following an experience of by EMMA W.
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The person in customer service was very helpful, the delivery was fast and the camera was easy to fit.
Review of , following an experience of by LINDA C.
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Very good customer service and affordable staff panic alarms. The staff was very helpful as they were happy for us to collect the item on the same day. Superb Service
Review of , following an experience of by EDWIN R.
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Highly efficient arrangements and a good quality product at a reasonable price
Review of , following an experience of by ROGER H.
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Good
Review of , following an experience of by LES B.
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Very quick delivery with same day dispatch. The alarm is as described, easy to set up and is now installed and working
Review of , following an experience of by JONATHAN T.
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Our order arrived promptly and everything was as described on the website. No issues with ordering through the website.
Review of , following an experience of by EILEEN C.
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Comprehensive selection of security posts. Very easy to find which item suited my needs. Straight forward to order and pay followed up with swift delivery. Based on my experience would definitely recommend
Review of , following an experience of by JOHN M.
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Delivery prompt and product good quality
Review of , following an experience of by ASHLEY B.
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Easy from start to finish. Great product, with great service all round
Review of , following an experience of by ANDREW C.
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Excellent service Fast delivery
Review of , following an experience of by BARRY M.
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The intercom systems work perfectly. They are well made. The only quibble is that one of the intercoms is in a bedroom and the green flashing light is very obtrusive at night and is difficult to mask off. Otherwise exactly what we wanted.
Review of , following an experience of by PAMELA G.
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Discussed the buildings that required protection with a very helpful and patient gentleman. Purchased two BT Contact/PIR systems which arrived very quickly and were already configured. Installation was straightforward after a bit of thought. I replaced the magnet supplied with one door contact for a rare earth magnet so that I could mount it across a large gap. The low cost of the components means that many devices can be installed to protect complex structures at a reasonable cost. The door contact siren is bearable whereas that in the PIR unit is distinctly unpleasant and I would recommend including one of them even if only used to provide an additional siren. I thoroughly recommend these units and this firm.
Review of , following an experience of by RICHARD S.
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Quick and efficient. Unlike most orders of goods onto the Islands there is at least two eels delay, unlike Ultra - the goods arrived in days. Thank you.
Review of , following an experience of by MURRAY H.
Answer by ultrasecuredirect.comFlagGood morning and many thanks for your review. We perhaps can not take all the plaudits on this occasion as we certainly had some help from our courier partners to get this order to you in good time, but thank you for sharing you feedback. Kindest regards Stuart
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The ordering and securing of items was carried out perfectly and delivery and timing brilliant.
Review of , following an experience of by PHILLIP M.
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Good service
Review of , following an experience of by IAN M.
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Comprehensive website, good customer service.
Review of , following an experience of by PHIL S.
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Site was easy to use.Delivery was efficient, & the product was first class.
Review of , following an experience of by JETHRO C.
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Quick dispatch and fast delivery! Good quality products. Would highly recommend.
Review of , following an experience of by PAULINE C. *
*Pseudonymized data at the request of the author
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very efficient company ,ordered a solar panel for my reolink camera and they dealt with it very promptly.5out of 5.
Review of , following an experience of by WILLIAM S.
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The item came with the wrong instructions. I’ve just put the item aside and let it. The ring alarm sounds so cheap.
Review of , following an experience of by ROCKY P.
Answer by ultrasecuredirect.comFlagGood Morning Sir, Many thanks for your feedback, Although we do prepare many of our systems prior to sending out to customers, We do try to ensure that all our systems are sent with specific instructions, your system should have had a set of receiver instructions and door contact installation instructions/pictures included and we do apologies if this was missing. If you could drop us an email into info@ultrasecuredirect.com, we will be happy to send these over to you. The receiver does have a choice of 32 different sounds available, and hopefully you will be able to find a tune that suits, if however, you are not satisfied with the product, please do return it to us and we will process a refund accordingly. Hope this helps Kind regards Stuart
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Super fast efficient transaction and delivery Much appreciated
Review of , following an experience of by ALISTAIR M.
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Very helpful tech staff via email. Problem solved by recommended part.
Review of , following an experience of by TONY B.
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Although I cannot use my purchased object because of underground communications cables this companies handling of my order was excellent. I must now find another solution!
Review of , following an experience of by JAMES B.
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An excellent website with a comprehensive range of products at fair prices. Excellent communication and customer service. Would buy from them again and can thoroughly recommend.
Review of , following an experience of by ANTHEA C.
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Received promptly. Well made product. Easy to set up. Does as its supposed to, works well in my motorhome.
Review of , following an experience of by ROGER J.
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Arrived fast Working great 👍
Review of , following an experience of by ANDY W.
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EXcellent service.
Review of , following an experience of by TERENCE K.
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Prompt delivery. We were sent a power adaptor with no plug. This was sorted out with only one call. The product works as well as is states on the box
Review of , following an experience of by DEAN W.
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fast and efficient service
Review of , following an experience of by SARAH G.
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A super product. Great addition to my security. Will definitely be using again.
Review of , following an experience of by IVAN D.
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I purchased 3 Power Failure torch/ Emergency Lights for my holiday let flats. Ordering was easy and they were delivered with in a few days. We turn the night light and motion sensor off so it is only an emergency power fail light. Ideal for use in a holiday let to meet new fire regulations. Light is plenty bright enough for the purpose and can be turned into a torch. No annoying green light like some emergency lights when charging which is good. I would recommend this emergency light to other holiday flat hosts and to the the general public.
Review of , following an experience of by PHILLIP M.
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Easy to order, product well made and exactly as ordered. I'm very pleased with my purchase.
Review of , following an experience of by RICHARD P.
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very good
Review of , following an experience of by MARGARET P.
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Once I found the website I was surprised by the choice of barriers there are. Good quality and value for money too. Delivery was prompt. Overall, nothing negative to say
Review of , following an experience of by JOHN P.
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Telephone support is excellent when making a product enquiry. Technical support by email works well with replies usually the same day.
Review of , following an experience of by SID W.
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I found the exact bollards I was looking for on their site at about half the price I’d found elsewhere. From the moment I ordered to taking delivery, it took about 23 hours at no extra cost! I’d highly recommend ultrasecuredirect
Review of , following an experience of by JOHN S.
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Fast delivery
Review of , following an experience of by ERIC P.
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Very good service
Review of , following an experience of by DAVID H.
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Excellent product
Review of , following an experience of by JILL N.
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Just the product i was looking for
Review of , following an experience of by PAUL H. *
*Pseudonymized data at the request of the author
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Was only able to link once and when the alarm sounds it’s so quiet I was told to remove it by the customer
Review of , following an experience of by PAUL G.
Answer by ultrasecuredirect.comFlagGood morning Paul, Many thanks for your review and we are sorry that this did not match your customers requirements. I can see from the order details that you had the DA600 door alert with flashing strobe system, and although the receiver does have adjustable volume, it may not be loud enough in a noisy environment but it would be possible to connect a buzzer or siren to the receiver (similar to the flashing strobe). Please do contact us by email should you require any further assistance with setting the system up in this way. Alternatively, please return the units to us and we will process a refund accordingly. Hope this helps Kind regards Stuart
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Great service and speedy delivery
Review of , following an experience of by GARY H.
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Good quality security post and fast delivery
Review of , following an experience of by LAURENCE S.
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Excellent service and product highly recommended.
Review of , following an experience of by PHIL B.
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My first order was delivered on time and of good quality . Unfortunately I had to return it as it wasn’t quite right for my requirement . My fault , not the product . The return / refund was dealt with effectively and without fuss . That made me feel confident in using Ultrasecure again , which I did for an entirely different product . That too was delivered on time and of high quality . No hesitation to use them again if the need arises .
Review of , following an experience of by JOHN H.
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I have ordered from UltraSecureDirect a few times and always been pleased with the speed of delivery, the condition the items arrived in, the quality if the items and the advice they have given when I have rung them and asked questions. Overall pretty good to do business with.
Review of , following an experience of by STEF C.
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Good product delivered swiftly
Review of , following an experience of by ALISTAIR B.
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I have had a few items from Ultrasecure over the years and i have always been pleased with my products and with their speedy delivery. would recommend to anyone
Review of , following an experience of by M H.
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Very happy with the website; easy to use and find the product I was lookng for. Ordering was straightforward.
Review of , following an experience of by SUE P.
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Help before I bought the product was superb. The product itself is fantastic and does what I hoped it woild do. However the written instructions that came with it, could be improved. The writing was too small so very hard to read. Also there was a sheet wth another unrelated product that confused me. I had a little trouble setting up the alarm and understanding it so phoned for help. The pjone wasn't answered and after a day or two I got a personal email with detailed instructions.which I followed successfully. I was hopo g for a phone call but it didn't happen.
Review of , following an experience of by KEVIN B.
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My first order; excellent sevice and delivered promptly.would order from them again.
Review of , following an experience of by CHRIS S.
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Excellent service. Thanks.
Review of , following an experience of by DAMIAN M.
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Delivery turned up the next day.
Review of , following an experience of by DAVID H.
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xxxxxx
Review of , following an experience of by PHILIP W.
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The website was reasonably easy to navigate, the customer service was excellent and the items purchased do exactly as we hoped. We would not hesitate to use this company again if the need arises.
Review of , following an experience of by ALAN S.
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Fast deliver of a good product, at a reasonable price. Slight hiccough with paypal payment resolved quickly without delaying order. Very pleased, Thanks you!
Review of , following an experience of by MARK C.
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Whilst unfortunately the product that I ordered and promptly received had to be returned as it didn’t quite work for what I wanted , the service and response was five star . Nothing wrong with the product which was good quality .
Review of , following an experience of by JOHN H.
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We ordered a set of three night lights/torches which were delivered quickly. They are a great security feature and we are so glad we got them. Absolutely essential for power cuts at night and so useful. Thoroughly recommended.
Review of , following an experience of by JOHN P.
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Very good
Review of , following an experience of by SUE C.
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I’ve been using Ultra secure products for years - we use personal alarm systems as our son has epilepsy. The products always arrive quickly and are reliable. The tech support is also really good too.
Review of , following an experience of by JANE W.
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Great product - all as promised.
Review of , following an experience of by ANGELA C.
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Good product..Fast despatch
Review of , following an experience of by JIM B.
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Good service Product. Product "Does what is sys on the tin!"
Review of , following an experience of by KEITH T.
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Garage alarm, with repeater. Reasonably okay for the price, But… PIR sensor only works for up to 2m, so had no option other than to install covering the doorway -shed is 5m x 5 m. Assembly sketches don’t reflect the actual appearance of the step main bits of kit. As a result it took me some time to figure out that the pieces had to be paired… locating the pairing buttons was a pain, but got there in the end. Would have expected better for the money.
Review of , following an experience of by DAVE K.
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Very good.
Review of , following an experience of by ALAN S.
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Exactly what I wanted. Stuart was most helpful and responded quickly to a couple of queries.
Review of , following an experience of by BRUCE H.
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gtreat prompt service
Review of , following an experience of by HUGH H.
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Prompt service, good produc
Review of , following an experience of by PAUL V.
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Fast processing and dispatch of order. Only 1 hour 18 minutes from placing order to receiving 'Item has shipped' confirmation email. Excellent service and a bench-mark for others to follow!!!
Review of , following an experience of by BRIAN P.
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It is a very reliable product, but the lock is very weak. I had to upgrade a bit to use a more secure lock
Review of , following an experience of by KONSTANTIN G.
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Looking for a specific proximity alarm I telephoned Ultrasecure. Given good advice and an item number to look for on their website. Ordered Monday and received Tuesday, the alarm works perfectly and was so easy to install - just what I was after. Ultrascure's adivce and assistance was second to none. Highly recomended. GVB
Review of , following an experience of by GEORGE B.
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Excellent product and fast delivery
Review of , following an experience of by PHILLIP T.
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Super efficient delivery. Great product at a very reasonable price and super responsive and communicative on questions. Highly recommend.
Review of , following an experience of by JOHN H.
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Great product. Fast delivery. Very recommended
Review of , following an experience of by WAYNE E.
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Ordered one day and received the order in 2/3 days.excellent service
Review of , following an experience of by GERALD B.
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Very fast delivery and high quality product
Review of , following an experience of by MARCIN S.
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Good firm selling good products. Very quick delivery.
Review of , following an experience of by MICHAEL G.
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delivered promptly ,well packaged . The plug in torches work very well & are extremely bright . I am very pleased with them.
Review of , following an experience of by CHERYL P.
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excellent service, speedy delivery
Review of , following an experience of by ROSS P.
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A Quick delivery for a nicely made product
Review of , following an experience of by BARRY B.
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Prompt service door bells were as described on Wed site
Review of , following an experience of by ERIC T.
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Excellent although instructions could be a little clearer
Review of , following an experience of by LINDA C.
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Good price, quick delivery and useful updates and tracking Would recommend and use again
Review of , following an experience of by MARTIN K.
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Excellent quick response. Would use this company again.
Review of , following an experience of by LINDA J.
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So straightforward ordering online all specification listed easily to see and very quick delivery very pleased with product which was ordered for my daughter but will be following up with an order for myself
Review of , following an experience of by KEITH S.
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Does what it says on the tin
Review of , following an experience of by ROB M.
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Items look ok but instruction sheet poor but after email enquiry got the info I wanted
Review of , following an experience of by CHRIS B.
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Lid on the spigot didn’t fit flush
Review of , following an experience of by MICHAEL S.
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Fire equipment being organised and bought a charging torch that lights when electric fails. Super quick delivery and just as I wanted.
Review of , following an experience of by GABRIELLA P.
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We bought 3 simple gate alarms with receiver's . Very simple to install , 6 screws ( although only 4 screws in each pack) Fix to gate and post and plug in receiver. Order arrived quickly and we feel much more secure now they are all fitted. We highly recommend.
Review of , following an experience of by CARLOS M.
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Prompt delivery and no issues. Happy to use again.
Review of , following an experience of by ABBIE W. *
*Pseudonymized data at the request of the author
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Good website, excellent and informative answer to question about product, very speedy delivery and amazing performance of item. Highly recommended.
Review of , following an experience of by ROBERT S.
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Excellent customer service. All queries answered promptly and accurately. Delivery was quick and product is excellent quality.
Review of , following an experience of by JAYDEN J. *
*Pseudonymized data at the request of the author
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Excellent service
Review of , following an experience of by PHILIP S.
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Ordered two wireless sensors from them and arrived two days later. In run up to Xmas, I was impressed particularly since the forecast delivery time was much longer. I have used them several times and always been happy with service. They even rang me up once to check that I’d ordered the right thing given that it wasn’t compatible with something else I’d ordered from them previously.
Review of , following an experience of by PETER M.
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It was easy to find what we were looking for at a competitive price, ordering was a simple process and delivery was very fast. Couldn't be better - Thank You!!
Review of , following an experience of by ALLAN M.
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Fast delivery of a very good and convincing dummy CCTV camera,thankyou
Review of , following an experience of by MICHAEL H.
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Simple to erect and works well.
Review of , following an experience of by RACHEL C.
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Website easy to navigate, fast reliable service. I would most definitely recommend
Review of , following an experience of by STEPHEN B.
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Been struggling to find a system that just works and reliable
Review of , following an experience of by BEN T.
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Good advice from telephone call and email request.
Review of , following an experience of by TIM W.
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Service good , postage a bit steep but OK
Review of , following an experience of by GEOFFREY B.
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Really improved my cctv signal
Review of , following an experience of by LORRAINE M.
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Excellent product at a realistic price. Delivery also extremely quick with well packaged product.
Review of , following an experience of by STEPHEN M.
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Prompt delivery. Sturdy post. Easy installation.
Review of , following an experience of by MARTIN F.
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Good value. Delivered next day as paid for. Product worked straight out of the box. Excellent
Review of , following an experience of by JONATHAN C.
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needed a long strong covered chain and this is excellent. recommended seller.
Review of , following an experience of by KAY WESTGATE W.
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Easy ordering, fast delivery.
Review of , following an experience of by WILLIAM G.
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A good product and a quick delivery
Review of , following an experience of by BARRY B.
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Good customer service. Excellent delivery. Very satisfied with product.
Review of , following an experience of by TRACY G.
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Product came on time and so far it all seems to work well. No problems so far
Review of , following an experience of by PAUL C.
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excellent delivery and bavkup help
Review of , following an experience of by JOHN J.
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Very happy. Efficient company. Order was placed in the afternoon and received in the post the very next morning in good packaging.
Review of , following an experience of by FELICITY R.
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Excellent service
Review of , following an experience of by JIM B.
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Great assistance with changing an existing system and quick shipment of the extra items needed.
Review of , following an experience of by ROBERT G.
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High customer service. Product as shown and did exactly what it said it would do,
Review of , following an experience of by ANDREW T.
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good product prompt delivery
Review of , following an experience of by JOHN B.
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They had the product so wanted at a reasonable price. The delivery address was entered incorrectly on my delivery but I was able to recover the order and Ultrasecuredirect were responsive when handling the issue.
Review of , following an experience of by ANTHONY D.
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Excellent
Review of , following an experience of by ROB S.
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Great quality chain at a fraction of the cost of other suppliers , fast delivery too
Review of , following an experience of by SIMON D.
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Arrived really quickly and fitted my cctv monitor and extended the signal enormously
Review of , following an experience of by LORRAINE M.
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I was very pleased with the parking post. The product is well made and reasonably priced. The process of ordering was straightforward and delivery prompt. This is how service should be, but with many suppliers often isn't. I would recommend this product and your company without hesitation.. My installer was moreover very impressed and the job was "a good 'un!"
Review of , following an experience of by DAVID F.
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Great products. Good value. Portable and light.
Review of , following an experience of by SASHA K.
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Really fast delivery.
Review of , following an experience of by KAREN T.
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Arrived quickly. Well packed and excellent product
Review of , following an experience of by ANDY K.
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Good quick service
Review of , following an experience of by ROGER D.
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Excellent bit of kit purchased, easy to set up and use.
Review of , following an experience of by MAJID S.
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Good service
Review of , following an experience of by MICHAEL K.
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Fantastic product
Review of , following an experience of by GREG P.
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Good price,product and delivert
Review of , following an experience of by RONALD B.
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Decided to get rid of my monthly payment to a previous Home alarm company and brought this. not a bad price, delivered quickly , pretty easy to set up and very helpful customer service when i had to phone them , so far so good and works out a whole lot cheaper than was i have been paying for the last few years
Review of , following an experience of by ALLISON R.
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All good. Arrived on yime and well packed.
Review of , following an experience of by GLENDA M.
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Very easy to site to use and good selection of products, the UPS i bought is brilliant, just the right size to fit into the box space i had, in fact so good im going to order another for a second camera.
Review of , following an experience of by STEVEN A.
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We wanted a well-priced and reliable alarm for our garage. This looked the best one and we were correct in our selection. It arrived in good time and was easy to set up. Great value!
Review of , following an experience of by DAVID C.
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Ordered the part required as a first time customer and within a couple of days the item arrived. Couldn't have asked for a better service.
Review of , following an experience of by SHAUN M.
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Great
Review of , following an experience of by EIRA T.
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Did what it said on the tin. Came quickly, seems to work. Useful videos online and clear guidebook.
Review of , following an experience of by ANGIE H.
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Order placed, delivery was ahead of expectations... all perfect. Thank you
Review of , following an experience of by PATRICK M.
Reviews displayed in chronological order