ultrasecuredirect.com

Customer reviews for ultrasecuredirect.com

4.8 / 5 1

Calculated from 308 reviews obtained over the last 12 months

1973 reviews since 03/01/2018

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Information ultrasecuredirect.com

  • Company

    Ultra Secure Direct

  • Description

    Ultra Secure Direct are a family run business supplying a range of DIY Security & Safety products to help Secure & Protect your Home, Business & Family.

  • Address

    9 - 10 Ryehill Court Lodge Farm Industrial Estate NN57EU Northampton

  • Website

    http://www.ultrasecuredirect.com

  • Category

    Home and garden

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Customer reviews

  • 5 / 5 1
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    Found the product I was looking for very easily at a good price. easy payment and fast delivery

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  • 5 / 5 1
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    The item I ordered was delivered within 24 hrs excellent service

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  • 5 / 5 1
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    Very good in all departments

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  • 5 / 5 1
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    Easy to use website, quick delivery 🙂

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  • 5 / 5 1
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    Fast delivery on time great product

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  • 5 / 5 1
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    Great product to supply emergency lighting to the home or a holiday let.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Very prompt service

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  • 5 / 5 1
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    Fast efficient service and a good product

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  • 4 / 5 1
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    Does exactly what I wanted it too do

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  • 5 / 5 1
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    arrived the day after I ordered it

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  • 5 / 5 1
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    Always speedy helpful professional service

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  • 5 / 5 1
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    Good quality product, good pricepoint and fast delivery. Have yet to fit but looking at the product have no doubts to its ability to do the job.

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  • 5 / 5 1
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    Excellent quality product and great value for money. Fast and efficient delivery service. Highly recommend this company

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  • 4 / 5 1
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    I had a problem with a newly purchased security camera. It now transpires it is a problem with my Android phone and not the camrea at all. Ultrasecure sent a video to help me set the camera up but with the phone problem they offered a full refund. They cannot be faulted both in personal contact or service. Roy.

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  • 5 / 5 1
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    Purchased a Protect 800 after first speaking to a a very helpful & knowledgeable member of staff. Arrived the next day with easy to understand instructions & was installed & working the following day with better than expected results & particularly liked the fact you can put batteries in the receiver & walk around to make any adjustments

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  • 5 / 5 1
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    Very pleased with range and easy to install. Quick delivery.

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  • 5 / 5 1
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    As described and quick delivery

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  • 5 / 5 1
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    Good product, very helpful customer service, taking the time to call to make sure I had the right fixings. Arrived on time and well packaged.

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  • 5 / 5 1
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    As described, delivery spot on Thanks

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  • 5 / 5 1
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    Some problems with Web site could be my laptop or my lack of experience. Certainly no problem with Customer service or advice! I rang several times and was treated with utmost courtesy and understanding. Response was immediate and valuable. Order arrived on time and installation was easy with clear instructions. 1st class Company and would recommend

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  • 5 / 5 1
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    The assistance of the staff was exceptional, in particular they went to great lengths to ensure that the keys that I was purchasing were compatible with an item purchased over 5 years ago. I wouldn't hesitate to recommend this company.

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  • 5 / 5 1
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    First class order delivered next day recommend

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  • 5 / 5 1
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    arrived as promised, what arrived was exactly what was displayed overall will be using them again 😎

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  • 5 / 5 1
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    First class product and first class service - would highly recommend!!

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  • 5 / 5 1
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    Very pleased with the security alarm. Fast delivery.

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  • 4 / 5 1
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    I found the product that I needed and received very fast I Have now set it up and is working very well and just what I needed I could have done with instructions but found it on he web

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  • 4 / 5 1
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    Technically perfect Not cleary describe how to install But dose the job Install at rear garden 100 m in summer house and works perfect

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  • 5 / 5 1
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    Quality product, Quality service, Quality delivery. Yes this business really is that good at what it does.

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  • 5 / 5 1
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    good price fast delivery ..and just what i needed

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  • 5 / 5 1
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    Good advice on website and easy to negotiate. Clear instructions about payment and delivery. My daughter was very happy with item,

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  • 5 / 5 1
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    Good service and quality products that work very well.

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  • 5 / 5 1
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    Excellent service and great products

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  • 1 / 5 1
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    Could not speak to anyone about a problem

    Review of , following an experience of by

    Answer by ultrasecuredirect.com
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    Good afternoon. Many thanks for taking the time to provide your feedback and many apologies that you were unable to speak to one of our technicians with regards to your product. We do offer technical support and in the first instance, our answerphone message does ask for customers requiring technical support to contact us via email with a brief description of the issue & product type and contact details. We have a small team here at Ultrasecure, the team have varying skill sets and this process enables us to direct the relevant technician to help you get up and running as soon as possible. Did you manage to get the issue resolved? Do you require additional support? Please forward an email with the product details and issue to us at info@ultrasecuredirect.com, please also forward contact details and I can arrange for one of our technicians to make contact. Hope this helps and look forward to hearing from you. Kind regards Stuart

  • 5 / 5 1
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    Purchased wireless security camera and monitor and as usual, excellent product, price and service. A satisfied customer.

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  • 5 / 5 1
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    fast delivery the item was unfortunately damaged they dealt with the issue straight away, a very professional company.

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  • 5 / 5 1
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    Easy website to use. Good product at suitable price. Very quick delivery. What else can you say about a chain and a padlock?

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  • 5 / 5 1
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    Excellent customer service from point of order all the way through to delivery. Well done

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  • 5 / 5 1
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    Excellent product very easy to install and setup. Very good delivery service

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  • 5 / 5 1
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    Excellent customer service and fast reliable delivery .....quality product....5 stars

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  • 3 / 5 1
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    I found the instructions for installation of my purchase both confusing and difficult to understand

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    Answer by ultrasecuredirect.com
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    Good afternoon Many thanks for your review and many apologies that the instructions were not simple to follow. We have tried to update many of our instruction manuals and set up guides to make the process easier (if possible, we do try to program kits and systems up for customers prior to despatch if we know the set up requirements), using QR codes, pictures and videos as well as re-writing some manuals and frequently asked questions sections on our Technical help pages on our website. Should you require additional support to get the system up and running or have any query about the operation of your kit, please do email us at info@ultrasecuredirect.com, including the issue/query and contact details, I can arrange for one of our technicians to assist and get you up and running. Hope this helps kind regards Stuart

  • 5 / 5 1
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    Product arrived very promptly, easy to install and works as described .Online support and advice before purchase was also very helpful. Very pleased.

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  • 5 / 5 1
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    I have purchased before from this company which I highly recommend, I have never had any problems with there high quality products.They are extremely helpful.i have recently made another purchased to extend my already installed system,without hesitation I highly recommend this company. with super fast Delivery.

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  • 5 / 5 1
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    EXCELLENT

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  • 5 / 5 1
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    Excellent product. Very loud. Perfect

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  • 5 / 5 1
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    Excellent product simple to install very secure

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  • 5 / 5 1
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    Excellent service . Quick delivery

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  • 5 / 5 1
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    Excellent customer service. They go above and beyond. The post is a great quality

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    Answer by ultrasecuredirect.com
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    Good morning, Thank you so much for taking the time to provide your feedback. Everyone here at Ultrasecure Direct loves to know that our customers enjoy what we do. Kind regards Stuart

  • 5 / 5 1
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    Quick efficient service

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  • 5 / 5 1
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    Easy to deal with ,smooth tranactions ..

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  • 5 / 5 1
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    Perfect item and fast delivery too

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  • 5 / 5 1
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    Good

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  • 4 / 5 1
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    Very good product only problem I have is the 360 degree sensor I need it to guard through my front door only not go off every time I walk by it at night when armed apart from that it's ok

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  • 5 / 5 1
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    The best part ever. I am doing security jobs, and I have been looking for suitable sensors all my life. I started using them six months ago, and I never had any issues with them. It detects people or cars in 99.99% of the cases ( no matter what weather you have, rain or sunny day). The batteries last around three months, and the detection range is outstanding. I am sure these are the best of the best.

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  • 5 / 5 1
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    Very good aftersales service. One component developed a fault shortly after I installed it and I was quickly sent a replacement after emailing them.

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  • 3 / 5 1
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    The range is shorter than claimed. The default sound needs to be dog barking but it is door bell. So if the electricity is briefly off when away, it will go back to door bell and defeat the purpose. The dog sound is okay

    Review of , following an experience of by

    Answer by ultrasecuredirect.com
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    Dear Sir Many thanks for your review and sorry to hear that the product does not seem to achieve the range as advertised. With these units, there is an option to change the sensitivity settings. Positioning of the unit can also be key to achieving range and hopefully we will be able to advise or give you some pointers if you are uncertain on best set up scenarios. Unfortunately the default alarm/warning chime is not the dog bark and we will pass your comments onto the manufacturer. Hope this helps but please do return the unit to us for a full refund if not satisfied. Kind regards Stuart UltraSecure Direct

  • 5 / 5 1
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    Very fast delivery.

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  • 5 / 5 1
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    Great service and very quick delivery

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  • 5 / 5 1
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    I would certainly recommend this company they were very helpful & efficient. My order came within a day.

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  • 5 / 5 1
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    Very good product , well made and does exactly what it’s supposed to do . Very fast dispatch time and received my order within 3 days .

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  • 5 / 5 1
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    The delivery was quick as promised and the product appears to be good quality.

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  • 5 / 5 1
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    Easy site to navigate delivery time perfect very pleased with my order that is exactly what I need

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  • 5 / 5 1
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    Great product and fast delivery. Recommended.

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  • 5 / 5 1
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    I bought 5 parking bollards for my parking spaces in front of my house for use by my tenants as annoyingly were being used by other households. Solves that problem 👍🏻 Excellent products, extremely happy with their service and goods were shipped securely and quick delivery. Highly recommend

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  • 5 / 5 1
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    Excellent service - protect 800 system works very well Great range an the remote arming confirmation light makes a huge difference if you are used to outdoor alarms for farm buildings - never really knowing if the system armed as you drive away! Range seems to be about 300m for my location and false alarms have been eliminated Perfect system to secure remote property as long as you have power and a mobile signal

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  • 5 / 5 1
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    Great customer service, I had a couple of queries about a product so i rang and they were extremely helpful & went above and beyond. Really fast delivery aswell

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  • 5 / 5 1
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    I was very impressed by the speed of delivery and the quality of the machine which was also simplicity itself to put into use.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Very good.

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  • 5 / 5 1
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    Excellent service once again

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  • 5 / 5 1
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    I wanted to alarm my garage I have motorcycle in there I struggle to set it up but with help from my son-in-law we got it done and working well the alarm is in my house about 12mts away

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  • 2 / 5 1
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    I’ve bought numerous bollards from you. And this time I purchased 2 and they weee sent to the wrong address and luckily I located them myself but, I also lost out on lj eg as the day I was supposed to fit them had passed. And I had to give a discount.

    Review of , following an experience of by

    Answer by ultrasecuredirect.com
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    Dear Sir Thank you for sharing your feedback. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. The tracking information provided from the courier appears to show that this was delivered to a neighbour and we are sorry that they do not appear to have followed their own processes with regards to notifying you of their actions and leaving a card with the required information. Please do accept our apologies for any inconvenience that this has caused, and we do hope you will give us a chance to do better in the future. Kind regards Stuart

  • 5 / 5 1
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    It's installed, came within times specified, was well package. All in all brilliant.

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  • 5 / 5 1
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    Prompt service and an excellent product, would highly recommend this company

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  • 5 / 5 1
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    Very easy site to search products & easy to order. Very speedy delivery & totally satisfied with product..would highly recommend . Would definitely use again.

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  • 5 / 5 1
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    very good service

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  • 5 / 5 1
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    The company was prompt in responding to my email enquiry and answered my questions professionally and informatively.

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  • 3 / 5 1
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    The sensors on the lights don't appear to function at all.

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  • 5 / 5 1
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    Excellent website,easy to follow ordering instructions. Items arrived ontime. Good quality items,good value for money.

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  • 5 / 5 1
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    Very quick delivery after placing order. Delighted with product I purchased.

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  • 5 / 5 1
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    Very pleased with the product / easy to set up and install

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  • 5 / 5 1
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    Great service and delivery, you cannot ask for anything better. A1+++++

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  • 4 / 5 1
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    The problem here is not with Ultrascape, but the service offered by DPD who tried and failed to follow good delivery instructions, and failed miserably, because if they are not delivering to someone's house, they haven't got a damn clue.

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  • 5 / 5 1
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    The ordering process was quick and easy and as to the postage, very fast. I had no problems at all. The alarm was up and running in no time. Very pleased.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Good quality good value easy to use and instal very quick and top Delivery company will definitely use again

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  • 5 / 5 1
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    Ordered on-line, website easy to navigate around, item delivered quickly and well packaged. Overall, a good company to deal with!

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  • 5 / 5 1
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    good all round service

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  • 5 / 5 1
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    Easy site to use , all items have a clear description showing good images and sizes.

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  • 5 / 5 1
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    Very pleased with both the service and the product. Very fast delivery.

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  • 5 / 5 1
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    Clear communication of delivery time. Accurate and straight forward.

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  • 5 / 5 1
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    Excellent, No probs, easy to use.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Excellent communication and fast despatch with next day delivery.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    This is a great product. Better than I had anticipated. Delivery and support was/ is excellent too.

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  • 5 / 5 1
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    good advice on phone and very quick delivery of product

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  • 5 / 5 1
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    Easy to deal with. Quick dispatch.

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  • 5 / 5 1
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    We had never ordered from Ultra Secure Direct before so as with any new business we deal with we were a little unsure, but we had absolutely no reason to worry. The website was very easy to navigate around and the product information was excellent reassuring us that we were purchasing the correct product for our needs. All communications were very clear and our delivery arrived quickly and well packaged. I would recommend Ultra Secure Direct to anyone and will definitely be a return customer next time we have a need they can meet. So refreshing to deal with a company that actually delivers on its promises and does what it says it will do. Thank you so much!

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  • 5 / 5 1
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    Great quality and decided to install the removable bollard myself which was straight forward, Great product and price

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  • 5 / 5 1
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    Excellent product and delivered on time

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  • 5 / 5 1
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    Excellent service and great product! I purchased a BT Caravan PIR & Internal Siren kit with a further PIR and remote to be installed on my boat. This arrived in a day! - and I was delighted to find that all units had been paired to work together. The kit came with all the necessary batteries and the caravan alarm stickers had been changed to those relating to a boat. It was extremely easy to set up the alarm, test it and find that the kit is very good value for money. On this experience I thoroughly recommend this company.

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  • 5 / 5 1
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    Should certainly do the trick!

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  • 5 / 5 1
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    Helpful on the phone. Easy to order and arrived the next day.

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  • 5 / 5 1
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    I purchased the BT Wireless PIR Motion Sensor Alarm for the sole purpose of protecting my shed. Reading the reviews I wasn't sure if the alarm reset itself once triggered. I wouldn't want it staying on till the batteries ran down, nor would my neighbours. I rang Ultrasecure sales dept and they confirmed that the alarm does reset itself after 2 minutes and will go again and again if triggered. Delivery was quicker than stated when ordered and alarm quite simple to install and operate. The alarm is VERY LOUD. My obnly negative comment would be to include better quality fixing screws rather than cheap chinese. Other than that, so far i'm well impressed.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

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