ultrasecuredirect.com

Customer reviews for ultrasecuredirect.com

4.8 / 5 1

Calculated from 303 reviews obtained over the last 12 months

1974 reviews since 03/01/2018

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Information ultrasecuredirect.com

  • Company

    Ultra Secure Direct

  • Description

    Ultra Secure Direct are a family run business supplying a range of DIY Security & Safety products to help Secure & Protect your Home, Business & Family.

  • Address

    9 - 10 Ryehill Court Lodge Farm Industrial Estate NN57EU Northampton

  • Website

    http://www.ultrasecuredirect.com

  • Category

    Home and garden

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Customer reviews

  • 2 / 5 1
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    It took a week for the item to arrive and then only after I contacted the firm saying it had not arrived. The item I got has been activated and worked well.

    Review of , following an experience of by *

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    Answer by ultrasecuredirect.com
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    Dear Mr Baker We are sorry the Remote Control took a while to deliver, we despatched the goods immediately and sent it by Royal Mail, unfortunately Royal Mail still appear to be struggling in some areas following the disruption of the recent strikes. Hopefully they will be back to normal soon, in the meantime we are sending more parcels by Courier Best Regards Mark

  • 5 / 5 1
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    Excellent product Excellent price delivered very quickly.

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  • 5 / 5 1
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    Arrived next day, quicker than anticipated. Good product. Very happy with the service from UltraSecure Direct.

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  • 5 / 5 1
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    great product and the staff where very helpful with a quick response to my email

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  • 5 / 5 1
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    Had a small problem, contacted them, quick response, all sorted now. Thanks

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  • 5 / 5 1
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    Top quality products securely packed. I recommend this company.

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  • 5 / 5 1
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    Great quality product at a good price. I like the product and also the service. Items arrived quickly and had already been set up to work as a network. I'll be buying more

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  • 4 / 5 1
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    Helpful and very quick response to my emailed query - and very fast order delivery. The only thing that stopped me from awarding five stars was that I thought the delivery charge for such a small item (key ring style fob arm/disarm controller) a bit excessive at £4-95

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  • 4 / 5 1
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    A Very Good Service

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  • 5 / 5 1
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    Fast delivery, well packed, well priced.

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  • 5 / 5 1
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    Quick and efficient service both on line and on the phone.

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  • 5 / 5 1
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    Really quick delivery all items as it says on the tin.

    Review of , following an experience of by *

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  • 5 / 5 1
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    My order was processed very fast and I was soon able to use the replacement remote.

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  • 5 / 5 1
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    Very good. Good easy to follow website, also clear regarding differences between various devices. My order was received quickly, well wrapped and clearly labelled. Will use again.

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  • 5 / 5 1
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    It was easy to order and free delivery you can not go wrong keep the good work thanks a lot

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  • 5 / 5 1
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    One of the best on-line companies that i have dealt with. I wasn't spending a lot of money but they provided technical support and guidance on products (several times) and have even offered to wire up and prepare some components before sending them out. Really pleasant to deal with. Although I haven't fitted the system yet it appear to be exactly as described and good value - thanks

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  • 5 / 5 1
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    Helpful over the phone, went the extra mile to process my order quickly and get the product I needed. The Ultra-PIR unit works brilliantly and is great value for what it is. Huge range of other security kit available too. Highly recommended product and service received. Thanks. Vale Property Services

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  • 4 / 5 1
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    Very prompt delivery and good advice

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  • 5 / 5 1
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    Great company to deal with, very helpful. I missed a bit off my order but they sorted it immediately for me following a quick call to them. Wide range of products, fast delivery too. Excellent first purchase experience. Recommended.

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  • 5 / 5 1
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    Gateway beam breaker and cctv camera great pieces of kit. Think I’ll add more as so impressed.

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  • 5 / 5 1
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    Excellent service and great product

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  • 1 / 5 1
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    Goods not even arrived

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by ultrasecuredirect.com
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    Dear Customer Thank you for the review, we are aware of this problem which has been caused by the Courier Networks being under extreme pressures in the last week or so, caused by bad weather, postal strikes etc etc, we do really apologize for the inconvenience. My colleague Stuart has been chasing DPD hard to try to resolve this issue (his last email to you sent today shown below) ------------ Good morning Nigel. many thanks for your email and apologies for the delay in getting your items to you. Unfortunately there is a lot of parcels going through the network at the moment, with postal strikes and Black Friday adding to the pressure and now delays caused due to inclement weather this has put some already struggling depots further behind. The latest information on your parcel does suggest that it is expected to go out for delivery today, but weather conditions may be a factor. I have added this to my 'watchlist' and should hopefully receive updates for your parcel. Hopefully we can get it to you soon. Kind regards and apologies again for the delay Stuart ------------------ We have been using DPD for well over 10 years now, and in the main they do a tremendous job in delivery most of our parcels the next working day, but unfortunately at this moment in time the poor weather, strikes and the Christmas pressures have created abnormal problems, which we are being told they are working as hard as possible to rectify. Strikes by Royal Mail running up to Christmas have also resulted in many customers using Couriers rather than their normally Royal Mail services in the last week or so, which has caused even more mayhem. Once again we are sorry for the inconvenience you are experiencing, everything is being done by all to rectify the situations. Regards Mark

    Answer by Grace K
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    Thanks for giving the parcel a priority attention. I understand postal issues have exacerbated your work load. DPD service previously has been 5 star so this is not expected

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  • 5 / 5 1
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    Order acknowledged immediately as delivery very fast.

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  • 4 / 5 1
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    Well informed

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  • 5 / 5 1
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    Excellent job. Emailed one morning with enquiry received my order the following morning.

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  • 5 / 5 1
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    The ordering process online was easy and straightforward. The item arrived promptly and was exactly as ordered. I can't fault Ultrasecure based on this order.

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  • 5 / 5 1
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    Process from ordering to delivery was seamless and fault free.

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  • 4 / 5 1
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    I have not yet installed the kit but it was delivered quickly. I was impressed that they took the time to attach the power supply and configure the kit as a system - good customer service

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  • 5 / 5 1
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    The company responded rapidly in sending out a new remote for my shed alarm and it now works as it should. Slightly disappointed that it's the third remote I've needed

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  • 5 / 5 1
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    All the information provided was clear and accurate

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  • 5 / 5 1
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    Perfect, great service, easy and quick to contact

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  • 5 / 5 1
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    Good product with excellent technical support.

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  • 5 / 5 1
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    Great service and Great product

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  • 5 / 5 1
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    The site was esy to navigate. Delivery prompt.

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  • 3 / 5 1
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    The tech seems a little old if I’m honest. Particularly the receiver. Something akin to the 1980s! The instructions are woeful and clearly the ones from the Far East. There only appears to be one person who can answer technical queries. I had to call to ask about charging the units before installing them, only to be told they don’t charge unless they’re turned on!!! And that there is no light that tells you when the charge is complete. Just leave them charging overnight was the advice. Heyho - I’ll give it a go!!!

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  • 5 / 5 1
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    Good delivery time great product

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  • 5 / 5 1
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    Excellent service and constant communication up to point of delivery

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  • 5 / 5 1
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    Very easy to deal with, if you have any questions about what you need the staff are always ready to help, even by the old fashioned way, by phone, speaking to a real person here in the UK. Fantastic!

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  • 5 / 5 1
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    Strongly recommend as very easy to install and pre-programmed by the seller, so I just had to plug it in and all the remotes/sensors worked

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  • 4 / 5 1
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    Service was efficient

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  • 5 / 5 1
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    Good product,excellent service

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  • 5 / 5 1
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    Over the moon with this sensor alarm, it was so easy to set up and works brilliantly

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  • 5 / 5 1
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    So far—-excellent. Mind you, I have not attempted installation yet!

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  • 5 / 5 1
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    Easy to use very positive

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  • 5 / 5 1
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    I purchased an alarm to go inside my beach hut which would contact my mobile when activated. Easy to install and does exactly what it said it would do. Excellent before and after sales service.

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  • 5 / 5 1
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    Great service and product, would defiantly use again.

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  • 5 / 5 1
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    We purchased an infra red battery operated wireless security sensor to monitor traffic entering our property. It arrived safely and well packaged. We were not in when it was delivered but organised, via the website, to have the parcel left in our porch, which is where we found it. Very easy to use and would definitely recommend.

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  • 5 / 5 1
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    Rely wady site to navigate. Really impressed with delivery, earlier than advised.

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  • 5 / 5 1
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    Great product , arrived quickly and easy to use .

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  • 5 / 5 1
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    10 out of 10 very good 👍

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  • 1 / 5 1
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    Shoddy made, aggressive and ignorant customer service .

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  • 5 / 5 1
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    Brilliant Looks the thing and is very sturdy and simple to put up

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  • 2 / 5 1
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    DREADFUL CHINESE INSTRUCTIONS ON SMALL BIT OF PAPER TRANSLATED SO DIFFICULT TO UNDERSTAND. I still don’t know why my alarm won’t flash when the sos button is pressed . I have to keep contacting this firm . The instructions don’t tell you to remove rubber bung to access on switch but tell you to take clear cover off with loads of tiny screws . Might be a UK company but they are selling cheap Chinese rubbish alarms and I bought 2 ! Whole thing been a lot of aggro

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    Answer by ultrasecuredirect.com
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    Dear Sirs We apologise that we accidently left the manufacturers instructions in the box, we did include our own A4 Instructions that would have been attached to your VAT Receipt, we should have only sent these. We are very sorry for the inconvenience this has caused. Best Regards Mark

  • 5 / 5 1
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    Ordering my security post online was very easy ,good price,arrived on time, installed and just what was required,going to order another one shortly.

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  • 5 / 5 1
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    Very pleased with service, fast delivery and item arrived well packaged will definitely use again.

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  • 5 / 5 1
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    Very clear website, good ordering process, delivery faster than we expected. Thank you

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  • 5 / 5 1
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    Great service Would highly recommend

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  • 5 / 5 1
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    easy ordering and safe,quick delivery.

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  • 5 / 5 1
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    I purchased this item with ease was informed when it was dispatched I can highly recommend this company to anyone

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  • 5 / 5 1
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    Prompt delivery of a quality product.

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  • 5 / 5 1
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    Good selection. Product easy to fit and use.

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  • 5 / 5 1
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    Very easy to use site and informative. Good quality products, efficient and fast service and delivery

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  • 5 / 5 1
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    After browsing through the website and noticing the product I was interested in was out of stock I rang the contact number and given an alternative product that covered all my requirements. After ordering the product it arrived the following day on the free of charge standard delivery. Fantastic. The product looks sturdy and up to the job and from unboxing it, It was installed by myself and working in just over 1hour. In numerous tests all positive I now have piece of mind at night. Can’t thank you guys enough delivering quality products at very competitive prices. Well done. Already recommending to family and friends.

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  • 5 / 5 1
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    Excellent, promptly answered my email, and received next day del for my order! Definitely recommend, we have used this company before and have always been helpful

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  • 4 / 5 1
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    Product and delivery all great.. as a DIYer the installation was a little trickier than expected due to narrow gaps around door and frame. This potential problem wasn’t obvious to me from the limited instructions on line before ordering or with those that came with the product.

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  • 5 / 5 1
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    Parts ordered on line arrived within days and were exactly as described, no complaints.

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  • 5 / 5 1
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    Alarm works well easy to fit

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  • 5 / 5 1
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    Ultrasecure are very helpful, always answer the phone promptly, sell good products with rapid delivery.

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  • 5 / 5 1
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    Fantastic service from the Ultra Secure Direct team. Would definitely recommend.

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  • 5 / 5 1
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    Excellent. Great service.

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  • 5 / 5 1
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    Good service. The product gives a real sense of safety just knowing it’s there. Everyone should carry one of these personal alarms.

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  • 5 / 5 1
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    Brilliant little "Dummy" camera. Looks realistic (although I understand that it is actually a real camera but, it can be used to deter). Brilliant service. Parcel arrived on time and very well packaged.

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  • 5 / 5 1
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    Great service, delivery quick from order point, website easy to use and device as described. Thanks

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  • 5 / 5 1
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    Happy with this product and the delivery time. We ordered a small torch for when there is a power cut, thought it was a great idea and have ordered two more for home.

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  • 5 / 5 1
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    A 5 star service should receive a 5 star review. Great company, great products and first class customer service. Highly recommended company.

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  • 5 / 5 1
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    The site is easy to use and the more you use it you realise just how good the contents are. My items were purchased, paid for, and delivered in quick time. The perimeter alarms are up and working, excellent.

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  • 5 / 5 1
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    Every thing was easy to find ,no problem

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  • 5 / 5 1
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    Absolutely fantastic company to deal with. Post was like next day just as they had said though emails. Community was perfect and canot be faulted. The product I brought was the 800 with 3 sensors. WOW, the performance is outstanding. Love this system and I'll be adding more products to it. It really has brought peace of mind to us as a family. My van, my children's bikes, my rear garden are all protected. Thank you Ultrasecuredirect.com🙏🏻🙏🏻

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  • 5 / 5 1
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    Ordered a driveway alarm. It was delivered in less than 24 hours.

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  • 5 / 5 1
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    Excellent service.

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  • 4 / 5 1
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    Came when it said it would. Happy with the quality for the price. Website very easy to navigate.

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  • 5 / 5 1
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    I was looking for an alarm for a stable door, but could not work out what I wanted, so I called UltraSecureDirect. The gentleman on the phone was extremely helpful, guiding me to an alarm and talking me through it. He answered all my questions and was very patient ad knowledgeable. It was then very easy to order and arrived very quickly and well packed.

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  • 5 / 5 1
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    As always - very helpful company who seem to care about their customers

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  • 5 / 5 1
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    Delivered with 48 hours by courier despite two day mail strike.

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  • 5 / 5 1
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    Item well packaged and came with zero damage. Arrived on time. Product works well. Would defiantly recommend this company.

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  • 5 / 5 1
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    Excellent service, delivery was prompt and goods arrived in excellent condition and as described on there Web site, will definitely use this company again for any further orders

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  • 5 / 5 1
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    Very prompt delivery service on what appears to be a great product. Thank you

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  • 5 / 5 1
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    Good advice, fast delivery and good product.

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  • 5 / 5 1
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    Nice easy site, quick delivery. Very happy

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  • 5 / 5 1
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    Ordered one day, delivered the next, I only paid standard 2-3 day delivery so I suppose I was lucky. Nevertheless it demonstrates how quickly this company dealt with my order. Pleased with the product as well. Win, win. Would definitely recommend this company.

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  • 4 / 5 1
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    Arrived on time and was what i ordered

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  • 5 / 5 1
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    Helpful with advice, order quick to arrive.

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  • 5 / 5 1
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    Excellent quality and easy to fit

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  • 5 / 5 1
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    does exactly what it says it will do. I bought BT alarms. They are easy to set up and easy to fit. When I couldn't find the extras I needed on the website I sent and email and got a response within hours pointing me at exactly what I needed. I purchased it and it arrived within 2 days. Excellent. Cant fault

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  • 5 / 5 1
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    Quick dispatch everything was correct s few queries answered very competent by staff with no hassle will definitely use this company again Le

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  • 5 / 5 1
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    Extremely helpful, very informative and would use again.

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  • 4 / 5 1
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    Advice received by phone was really helpful as was an email to their technical department. Product was delivered quickly, good service all round.

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  • 5 / 5 1
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    professional service.Very happy with product i purchased

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  • 5 / 5 1
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    I was able to find what I wanted without difficulty. Ordering was easy and delivery time was excellent. Items ordered were put into service and are working perfectly.

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  • 5 / 5 1
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    Good quick customer service.

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