Customer reviews
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First class service at all levels: Customer service; delivery; Technical advice; patience & common sense advice in explaining to a neophyte just what needs doing/not doing.
Review of , following an experience of by SELINA J. *
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Very fast delivery excellent service and the advice was brilliant The after sales service was 2nd to none it was brilliant I will be ordering again of you soon
Review of , following an experience of by DAMIEN R. *
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Excellent from order to delivery
Review of , following an experience of by COLIN M. *
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Great product and customer service
Review of , following an experience of by NICOLE R. *
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Answer by ultrasecuredirect.comFlagDear Customer Thank you for taking the time out to give us feedback Regards Stuart
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My product doesn’t work, so I am very unhappy.
Review of , following an experience of by EDWARD B. *
*Pseudonymized data at the request of the author
Answer by ultrasecuredirect.comFlagDear Sirs I am very sorry you have a problem with your Personal Alarm, this is the first we have heard about it. Please Contact our technical staff who will ensure your problem is rectified quickly, they can be contacted by Telephone 01604 589414, ext 2 or by Email on technical@ultrasecuredirect, or feel free to give us your Phone Number and they will call you. These Personal Alarms are normally very reliable and are Police & SBD (secured by design) approved. We look forward to hearing from you as soon as possible. Regards Mark
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Helpful staff, prompt delivery
Review of , following an experience of by PETE M. *
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Fast delivery, great products.
Review of , following an experience of by ZOE S. *
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Good service, good product, very quick delivery
Review of , following an experience of by SOPHIE R. *
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Easy to find product order and delivered on time and installed
Review of , following an experience of by LIAM W. *
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ALL GOOD! PRODUCT AND DELIVERY.
Review of , following an experience of by KEVIN P. *
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Great customer service and good products
Review of , following an experience of by ASHLEY M. *
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They are very good and seem to stock a good range of alarms to compare againced each other. All at reasonable prices. I got a fast delivery service too.
Review of , following an experience of by EDEN M. *
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Purchase arrived works superbly would reccomend
Review of , following an experience of by KARLIE S. *
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Great product at a great price delivered on the predicted date. What's not to love ?
Review of , following an experience of by ANTHONY B. *
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a very easy site to navigate and order any goods
Review of , following an experience of by DAISY F. *
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Well I can only say thank you to everyone services were very good thank you all
Review of , following an experience of by JOE T. *
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very fast service
Review of , following an experience of by MIA C. *
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All good
Review of , following an experience of by JACKSON K. *
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Easy to order kwik delivery
Review of , following an experience of by SHANNON J. *
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Well happy with my things everything is so simple to set up and brill customer service
Review of , following an experience of by WILL C. *
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All very satisfactory, would use supplier again if needed
Review of , following an experience of by KEVIN D. *
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very good product and fast delivery
Review of , following an experience of by ZACH G. *
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terrific to deal with
Review of , following an experience of by EILEEN K. *
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Great service great delivery
Review of , following an experience of by MARIA T. *
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good service
Review of , following an experience of by CAMERON F. *
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Great
Review of , following an experience of by POPPY W. *
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easy to order delivery times are good
Review of , following an experience of by ALEXANDER W. *
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Company is good delivery was quick and officiant but the products alarm isn’t as advertised it’s been measured at 94 dB went its advertised at 130 dB
Review of , following an experience of by CARLIE M. *
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Answer by ultrasecuredirect.comFlagDear Customer Thank you for the review, we always try our best to be as honest as possible with all of our products, this product was clearly labelled up by the manufacturer as 130 Decibels, which is why we stated the same. Due to your review, we have tested one and our tests averaged 155 Decibel with a maximum of 120 Decibels. We do know many APP's testing sound levels can vary by as much as 10 - 15%, we have changed the specification on the website now to 120 Decibel. Thank you for the feedback Regards Mark
Answer by Carlie MFlagJust been out to my alarm going off got to my still lock shed to find the alarm still going although nothing triggering it so I have moved anything that could have triggered it was no cobwebs no spiders that could have possibly set it off I then re arm the alarm lock the door and go to walk away and it goes off again any possible reason for this or is it fault along with the alarm volume ?
Answer by ultrasecuredirect.comFlagDear Customer Thank you for the email, I understand you are now communicating directly with our office, they will work with you to rectify the situation Regards Mark
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Completely straightforward to view the items on line, to place an order and subsequently to receive the item exactly on the time and date forecasted. Excellent in every respect.
Review of , following an experience of by SIENNA B. *
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Excellent quality products that are delivered quickly and hassle free. Even followed up with a phone call shortly after the initial purchase to confirm some custom details with me. A very good service all round.
Review of , following an experience of by OWEN H. *
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everything arrived on time, well packed with east to foloow instructions. well done
Review of , following an experience of by DALE M. *
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Site was very easy to use .delivered very quick .customer service was really good xx
Review of , following an experience of by STEVE B. *
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Answer by ultrasecuredirect.comFlagThank you for taking the time out to send a review for us, much appreciated Regards Mark
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very good range of alarms and fast delivery
Review of , following an experience of by DALE R. *
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Clear website. Easy to order and quick delivery.
Review of , following an experience of by SOPHIE E. *
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Ordered dummy CCTV camera. Good website and easy to use Camera arrived quicker than expected. Professionally packaged. Product didn't disappoint. Good price Excellent. Buy with confidence.
Review of , following an experience of by KIERAN P. *
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PIR & Remote Control Alarm System With Two Sirens. I will start with the downside: I had to order on the UK site, have it shipped to a family member and posted to Italy due to the extortionate delivery chares and poor exchange rate making my order nearly fifty pounds more expensive on the EU website. The plus easily out weighs the above as delivery was quick and the items well packed with batteries included in two of the units, the Solar powered siren did not include batteries as you have a choice of NiCad or Alkaline. The units were pre synchronised so all I had to do was install the PIR and remote alarm in my shed and the and the solar alarm on an outside wall then test it all. Everything worked first time. The alarm in the PIR and the internal remote operate 5 seconds apart and the external alarm after a further 15 seconds which hopefully, will frustrate the opportunist thief. The external alarm has an anti-tamper switch which will activate the whole system if the unit is opened so even if a thief removes the batteries to silence the external alarm the internal remote alarm continues to sound. Overall a well priced comprehensive deterrent system that is easy to use with a simple two button remote control `on or off'.
Review of , following an experience of by SELINA J. *
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Early days but working ok does the job
Review of , following an experience of by MEGAN T. *
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All good arrived on time and well packaged
Review of , following an experience of by YVETTE E. *
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Excellent communications, great product very easy DIY installation.
Review of , following an experience of by MAX B. *
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I 'phoned U/S for a bit of advice about fitting my alarm, the person I spoke to could not have been more helpful. Have dealt with this Company on many occasions. EXCELLENT. Thanks Richard B.
Review of , following an experience of by KEITH W. *
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Answer by ultrasecuredirect.comFlagThank you for the review Richard, much appreciated Kind Regards Mick
Answer by Keith WFlagThanks for reply. Cheers Richard.
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Easy to order, arrived next day. Very good quality garage alarm far better than other cheap alarms that are available. Looks built to last. Nice to know that spares are available. Very easy to install and operate. Highly recommended.
Review of , following an experience of by PAUL J. *
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First class ,reliable products.
Review of , following an experience of by LEE S. *
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Very user friendly web site. All technical details are available on the web site. Ordering is very easy and delivery was very quick. First class service.
Review of , following an experience of by DENNIS R. *
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Customer service second to none in my opinion. Helped me with what i needed, alarm and cctv system. Delivered next day by courier who texed me with a 1 hour delivery window so no waiting in all day. After fitting alarm which was very easy i needed assistance with the different zones, contacted them gave them the alarm sim number and they did it all for me. I couldn't wish for a better service. Brilliant
Review of , following an experience of by POPPY T. *
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Answer by ultrasecuredirect.comFlagThank you for the review, I will pass on your comments to everyone in the office Regards Mark
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Excellent service and delivery.
Review of , following an experience of by LEWIS C. *
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great service, everything i needed easily sorted.
Review of , following an experience of by EILEEN R. *
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Very pleased ordered and arrived next day.
Review of , following an experience of by LIAM P. *
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Delighted with the quality of the signs I bought However I bought a this shed is alarmed sticker and only when it arrived did I realise it was a window sticker and my shed doesn't have one
Review of , following an experience of by KEVIN R. *
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batteries supplied were all dead in last order -
Review of , following an experience of by TYLER T. *
*Pseudonymized data at the request of the author
Answer by ultrasecuredirect.comFlagHello James Thank you for your feedback, we have just tested the voltage of batteries in our stock for this product, and they appear fine, so we are not really sure how this has happened, I am really sorry you had these issues. I am happy to arrange to send replacement batteries out to you if it helps Please let me know your thoughts Regards Mark
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Excellent product and a first class service.
Review of , following an experience of by KEN D. *
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Wide range of equipment. What we ordered came with compreansive instructions. Good value.
Review of , following an experience of by LEXI W. *
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Good item and very good service. 5 star company !!!
Review of , following an experience of by TYLER B. *
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very good service
Review of , following an experience of by BRADLEY C. *
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Excellent service and great bit of kit easy to set up!! elderly parents feel a lot safer now they have an alarm on their driveway.
Review of , following an experience of by STEPHANIE M. *
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I purchased alarm device not compatible with your add ons your staff were so helpful and professional tried to help with what I had and what I purchased from yourselves because the gentleman I spoke to was so nice and helpful I purchased new system from yourselves real genuine honest helpful company thank you very much Kind regards Brian R.Harding
Review of , following an experience of by LOUIS C. *
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Answer by ultrasecuredirect.comFlagHi Brian Thank you for the kind words, I will pass the comments onto all at Ultra Secure Regards Mark
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Excellent
Review of , following an experience of by OLIVER S. *
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Prompt delivery, excellent product and website easy to use.
Review of , following an experience of by FAYE Y. *
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It just does everything you want it to do without fuss or frills.
Review of , following an experience of by JEREMY S. *
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Answer by ultrasecuredirect.comFlagThank you for taking time out to review the Long Range Bell you have purchased Best Regards Mark
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A great seller, fast delivery, and a great item.
Review of , following an experience of by LIZZIE S. *
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Answer by ultrasecuredirect.comFlagThank you for the kind words regarding the Purchase of your Parking Post Regards Mark
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Found the website easy to use and navigate around. Checkout was quick and simple.
Review of , following an experience of by SOPHIE T. *
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easy site to navigate, clear description of their products and use. the alarm systems I purchase were easy to set up and get working. no problems so far and would recommend to others.
Review of , following an experience of by BECKY R. *
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found the process of navigating the site to the process oy buying & receiving goods first class, as was the product it's self. have no problems in recommending this company on the basis of my dealings so far and would be happy to use them again
Review of , following an experience of by LAUREN K. *
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They had the product I wanted at a good price. Speedy, efficient service. Very happy to recommend.
Review of , following an experience of by CAROLE R. *
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First time I have dealt with this company. I will say that the level of service and knowledge is absolutely outstanding. Will look forward to dealing with them again. Peter (PMB Security
Review of , following an experience of by MICHAEL S. *
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Answer by ultrasecuredirect.comFlagThank you for the review Peter, we look forward to you visiting us again, Kind Regards Mark
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Was very happy with next day delivery and very satisfied with customer support
Review of , following an experience of by YASMINE B. *
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Answer by ultrasecuredirect.comFlagDear Customer Thank you for the review, I will pass it onto the team, thank you Kind Regards Mick
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I needed to find a replacement wireless burglar alarm which wasn't too expensive to purchase and to operate. I came across the Ultra Secure Direct website and found it was easy to browse through the products, checking what each base system provided and what could be added to them. Having decided what to buy it was pretty painless to register for an account and then to order what I needed. I was able to pay by credit card and two days later a well packed parcel arrived well in time for me to install the system at the weekend. With the additional instructions supplied by Ultra Secure Direct I found it was easy to install. I had a minor technical problem that I emailed Ultra Secure Direct about and they were very quick to respond and resolve the matter. When I have clocked a few hours up on this new system I will no doubt consider expanding it.
Review of , following an experience of by CHARLIE M. *
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Exelent service .happy with the product too
Review of , following an experience of by ALICE W. *
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great range of solutions to different problems and very helpful too.
Review of , following an experience of by MOLLY B. *
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Good priced item, easy to fit, Would say that base needs to have larger arms for fitting in to cement to give more stability !!
Review of , following an experience of by MAISIE G. *
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Works as advertised hope it is the same long term.
Review of , following an experience of by MOHAMMED T. *
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Easy & fast transaction, Good fair prices.
Review of , following an experience of by KEITH Y. *
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Very pleased with the bollard. Great service, very helpful help us find the product required. Highly recommended
Review of , following an experience of by SOPHIA C. *
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Delivered next day, also phone tech support was excellent.
Review of , following an experience of by JOEL J. *
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Answer by ultrasecuredirect.comFlagThank you for taking the time out to send a review Richard Regards Mark
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Comprehensive selection of Fold Down Parking Posts available via the web site and very good images of post(s) in a variety of positions. Simple to place order, but need to take care when ordering additional (same) keys. This 900mm high, 76mm diameter post looks to be very robust and secure. My only (minor) criticism is that the standard bolts included looked under specified for this weight of post so I have used longer and better quality bolts to secure it to the ground.
Review of , following an experience of by CANDICE P. *
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Excellent service, helpful Sales staff, Prompt delivery..
Review of , following an experience of by SCARLETT H. *
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Once again have used before great service quality products
Review of , following an experience of by LUCAS M. *
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Excellent service and a brilliant product. Highly recommended!
Review of , following an experience of by WAYNE E. *
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Answer by ultrasecuredirect.comFlagHello David Appreciate your feedback, I will pass the comments onto the team Regards Mark
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Outstanding company and they stand by their product
Review of , following an experience of by ELEANOR S. *
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Answer by ultrasecuredirect.comFlagHi Dean, we appreciate you taking the time out to send this review Regards Mark
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As usual a prefect and efficient service.
Review of , following an experience of by PATRICIA W. *
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Answer by ultrasecuredirect.comFlagHello Martin Thank you for taking the time out for the review, remember where we are if required Kind Regards Stuart
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Excellent customer service and very prompt delivery. Can't fault them.
Review of , following an experience of by JAKE M. *
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Very Good service.
Review of , following an experience of by JAKE G. *
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Prompt delivery, relay worked perfectly, will definitely use again
Review of , following an experience of by KYLE M. *
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Was very easy to buy and set up and do business with these guys
Review of , following an experience of by MATTHEW M. *
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excellent price and quick delivery
Review of , following an experience of by LINDA J. *
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Fast prompt delivery
Review of , following an experience of by KYLE L. *
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Fast prompt delivery
Review of , following an experience of by JOHN M. *
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Help & support great and product equally satisfying!
Review of , following an experience of by HELEN J. *
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Good product. Helpful people to contact.
Review of , following an experience of by CHARLOTTE H. *
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Prompt delivery and easy to set up.However instructions for the h/d alarm were poor but after a call to the support line the installation was completed and working
Review of , following an experience of by PAULINE L. *
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Great service great product will be buying again in the near future.Website very easy to use
Review of , following an experience of by MICHAEL P. *
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Excellent from start to finish impressed with service x
Review of , following an experience of by CHARLIE G. *
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Very Good
Review of , following an experience of by MEGAN M. *
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Easy to navigate and user friendly
Review of , following an experience of by MARIA W. *
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The Ultrasecuredirect website if full of security devices etc. for various locations. Each item is fully described in detail and the range of items seems to grow weekly. The instructions that come with each item are comprehensive but if there is still a problem, which I doubt, a phone or email support is available. I have purchased quite a few items from them and am very pleased with all of them.
Review of , following an experience of by SOPHIE P. *
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I was after a decent value intercom for my driveway gates. This is a good website with generally clear information on items and competitive prices. I did find a fair bit of clicking around necessary to get detailed information though and could have benefited from more accessories (power supply drivers not old tech plug in power supplies) but the service was excellent with next day delivery - fantastic!
Review of , following an experience of by MELISSA C. *
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Good service
Review of , following an experience of by LILLY M. *
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Easy to use, wide range of products with plenty of information about them. Delivery was prompt. Very pleased.
Review of , following an experience of by GORDON R. *
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The bollard was just what we needed, well made, good price and excellent delivery.
Review of , following an experience of by JANE R. *
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The alarm arrived quickly, was well-packaged and contained full instructions which were easy to follow. The alarm was tested as per the instructions and is now monitoring the washing-machine area. Good service & a good product.
Review of , following an experience of by ARTHUR T. *
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Great service. Fast and efficient delivery. Product is great value and the perfect purchase for our needs.
Review of , following an experience of by JAKE B. *
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