Customer reviews for viadurini.co.uk

Customer reviews

• 5 / 5

  

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  We would highly recommend buying from Viadurini, they were very helpful from the start. Great service and prompt delivery.

  Review of 12/04/2025, following an experience of 18/03/2025 by FLOYD A.

• 2 / 5

  

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  We ordered a table, and unfortunately, it arrived damaged. The seller was quite obstructive and did not want to replace the product until I threatened to get my credit card provider involved. Very poor experience, I will not use them again.

  Review of 01/04/2025, following an experience of 11/01/2025 by KOLOSOWSKI B.

  Answer by viadurini.co.uk

  

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  Hello, Dear Mr. Kosolowski, we are surprised and sorry to receive this feedback. When we ship an order, we always send an email to the consignee with a list of specific instrucions to follow in the unfortunate case of issues with the delivered goods (damages, defects or anomalies of any kind). The main points being: do not throw the packaging away; do not assemble the goods; report the problem to Viadurini within 2 days from the delivery date. When these simple rules following common sense are duly respected, the procedure to receive a free replaclement is immediately implemented. You have reported the chip on the table top after having assembled it. Due to understandable reasons, the insurance has been invalidated and neither the manufacturer, nor the transport company has accepted the claim. The tabletop has been finally shipped to you totally for free, not because you threatend us to involve the credit card provider, in that we would have been on the right side. We simply regretted the fact that the courier that we had chosen for the shipment of your order did not behave professionally and we also recognized your good faith in assemblying the table, so we decided not to ask you to share any costs and to keep all of them on us. Considering the circumstances and the above, we would have rather expected a positive review. Kind regards

  Answer by Kolosowski B

  

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  Well, many words but the fact is you delivered a damaged product and then I had to argue with you to get the damaged part replaced. Your argumentative response to my feedback just confirms how disappointing your service is. Btw, I reported damage promptly, provided you with videos of badly damaged deliveries and the damaged part straight after I unpacked. Frankly, you’re just wasting my time by arguing simple facts and trying to put blame for damage on me assembling the table. You don’t even realise that the table top is just rested on frame not actually fixed. If this feedback is not accepted it’s just further waste of my time

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• 4 / 5

  

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  Everything was 5* until a muddle was made with the payment of FedEx who were entrusted by Viadurini with the shipping. Viadurini omitted to pay them in full and so we were charged £158 before delivery could take place. We did that immediately and it took Viadurini 2 weeks to reimburse us. When they did so the amount was short by £4. Not a big deal but annoying and the difference between 5* and 4*.

  Review of 22/10/2024, following an experience of 02/09/2024 by SIMON T.

• 5 / 5

  

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  Great quality

  Review of 20/10/2024, following an experience of 07/08/2024 by GAUTIER C.

• 5 / 5

  

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  Excellent staff & customer support.

  Review of 01/10/2024, following an experience of 12/07/2024 by KRUEGER T.

• 5 / 5

  

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  Beautiful clock

  Review of 20/09/2024, following an experience of 11/08/2024 by THOMPSON H.

• 5 / 5

  

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  Easy to navigate. Found perfect product.

  Review of 15/09/2024, following an experience of 06/08/2024 by SABRINA R. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Wasn't as expected looked nicer in photo

  Review of 04/08/2024, following an experience of 07/07/2024 by MCMAHON V.

• 5 / 5

  

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  The website was easy to navigate. Amazing customer service, Chiari was very prompt and professional with correspondence.

  Review of 20/07/2024, following an experience of 17/04/2024 by AHMED F.

• 5 / 5

  

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  We got the Tulip table in white and Fossil Stone Coffee table. Craftmanship was amazing - we are very happy and love both!

  Review of 02/06/2024, following an experience of 29/04/2024 by SCHONBACHLER C.

• 5 / 5

  

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  Quick delivery, professional handling.

  Review of 27/04/2024, following an experience of 06/03/2024 by MARK K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Beautiful and high quality product . Very professional and helpful staff ( thank you Chiara)

  Review of 24/04/2024, following an experience of 04/01/2024 by PALLUQI N.

• 5 / 5

  

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  Good quality product and timely delivery.

  Review of 27/03/2024, following an experience of 14/02/2024 by MAHAJAN S.

• 5 / 5

  

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  Coordination of the whole order, from placing the order, organizing the delivery to England, customs and ultimately getting to our house in Lymm was perfect despite Brexit. All the way we were kept informed by Viadurini on its progress and final delivery to our house in Lymm was on the day we requested.

  Review of 29/02/2024, following an experience of 23/01/2024 by DRIECE I.

• 5 / 5

  

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  Excellent thank you

  Review of 24/02/2024, following an experience of 31/01/2024 by MAGEE P.

• 5 / 5

  

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  Arrived in time for Christmas Very pleased with table very well packaged

  Review of 24/12/2023, following an experience of 29/11/2023 by MELVIN J.

• 5 / 5

  

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  Perfect service and they answer very fast . It was a plesure to by lamps from Viridurini

  Review of 07/11/2023, following an experience of 06/10/2023 by HOEJBAK P.

• 5 / 5

  

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  Excellent communication throughout. The best customer service ever.

  Review of 25/10/2023, following an experience of 25/09/2023 by HANNAH M. *

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• 5 / 5

  

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  Excellent communication and the quality of the product exceeded our expectations. Absolutely recommended.

  Review of 06/10/2023, following an experience of 20/08/2023 by HEATHER W. *

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• 5 / 5

  

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  Excellent product, clear concise ordering process, delivered on time and in perfect order. Would highly recommend

  Review of 21/08/2023, following an experience of 29/07/2023 by EVA R. *

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• 5 / 5

  

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  I was dealing with Chiara and she is wonderful. I received fast a clear answer's to my questions. The product was exactly as promoted and excellent quality. I would deal with Viadurini again.

  Review of 19/07/2023, following an experience of 13/06/2023 by FIONA E. *

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• 1 / 5

  

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  Iam still awaiting my delivery

  Review of 18/07/2023, following an experience of 25/05/2023 by MARK Y. *

  *Pseudonymized data at the request of the author

  Answer by viadurini.co.uk

  

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  Dear Customer, we are really sorry to receive this negative review, especially because we do not have any records of emails from you where you tell us that you hadn't received the order yet. We weren't aware of the delay and we had no chance to intervene earlier. We are really sorry! However, we have now contacted the courier and they told us that the order has reached the warehouse of the local correspondent recently. They are waiting to know when they can arrange the delivery to you and they will call you to communicate the day. We can keep in touch though. We'll let you know as soon as we have news! Again apologies for the wait. Best Regards, Viadurini Team

  Answer by Mark Y

  

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  Thanks the courier has been in touch but the delivery times weren't suitable so think likely to be delivered next week

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• 5 / 5

  

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  The quality of your products are amazing.

  Review of 13/06/2023, following an experience of 10/05/2023 by REBECCA M. *

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• 5 / 5

  

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  product is great, VERY heavy. Assembly instructions were generic and I used some bolts with shorter threads to screw the top tightly to the frame, but the pieces were as desired.

  Review of 08/04/2023, following an experience of 26/01/2023 by HOLLIE B. *

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• 4 / 5

  

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  04/05/2021 00:04

  Review of 06/04/2023, following an experience of 16/03/2021 by PATRICIA G. *

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• 5 / 5

  

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  05/10/2021 00:05

  Review of 06/04/2023, following an experience of 08/09/2021 by ASHLEY H. *

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• 5 / 5

  

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  Gracias

  Review of 06/04/2023, following an experience of 26/10/2020 by MAX D. *

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• 5 / 5

  

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  No tengo queja alguna; el precio del producto era muy razonable, no hubo incidencia con el envío, y no percibí que me faltase información en ningún momento. Es un caso donde no tener nada que añadir es una noticia excelente :)

  Review of 06/04/2023, following an experience of 08/07/2020 by JORDAN T. *

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• 5 / 5

  

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  Muy buen servicio y supieron aportar soluciones rápidas y efectivas

  Review of 06/04/2023, following an experience of 27/07/2021 by SONIA M. *

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• 5 / 5

  

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  Excelente servicio y capacidad de respuesta ante una pequeña incidencia en el envío. Me ha sorprendido su profesionalidad y amabilidad.... que no suele ser habitual en las gestiones on líne. Volveré a comprar en Viadurini¡,,,,

  Review of 06/04/2023, following an experience of 07/02/2021 by CARMEN L. *

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• 5 / 5

  

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  Estoy súper contenta con la vajilla, es Preciosa y venía súper bien empaquetada para que todo llegase perfecto

  Review of 06/04/2023, following an experience of 07/04/2021 by BETH R. *

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• 5 / 5

  

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  Todo correcto

  Review of 06/04/2023, following an experience of 29/01/2023 by BETH J. *

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• 1 / 5

  

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  Llevo 20 días esperando mi pedido desde que me notificaron que estaba enviado Me parece una tomadura de pelo Espero que lo resuelvan inmediatamente Estoy muy descontenta

  Review of 06/04/2023, following an experience of 22/08/2021 by CAMERON M. *

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• 1 / 5

  

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  Fatal. La compra se efectuo en febrero y todavia no la he recibido. Nada contenta!

  Review of 06/04/2023, following an experience of 22/02/2021 by RYAN H. *

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• 5 / 5

  

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  Es una empresa muy seria.

  Review of 06/04/2023, following an experience of 11/07/2020 by CAITLIN R. *

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• 5 / 5

  

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  Excelente

  Review of 06/04/2023, following an experience of 22/09/2020 by STACEY H. *

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• 5 / 5

  

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  Compre una vajilla y ha llegado todo correctamente y es tal y como se muestra en la web, bueno, quizás mas bonita si cabe al natural. Muy contenta con la compra.

  Review of 06/04/2023, following an experience of 15/02/2021 by COLIN J. *

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• 5 / 5

  

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  Muy interesante esta compra. Muy bien embalaje, eso si, demora en envío.

  Review of 06/04/2023, following an experience of 05/04/2021 by ADAM C. *

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• 4 / 5

  

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  Buena

  Review of 06/04/2023, following an experience of 21/05/2021 by JENNIFER D. *

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• 4 / 5

  

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  Tiene mucha calidad

  Review of 06/04/2023, following an experience of 13/02/2021 by CHARLES L. *

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• 5 / 5

  

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  La compra y envío fue muy bien técnicamente hablando

  Review of 06/04/2023, following an experience of 25/10/2020 by STEFAN E. *

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• 5 / 5

  

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  Diseño muy bonito

  Review of 06/04/2023, following an experience of 01/04/2021 by JESSICA F. *

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• 4 / 5

  

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  No he dado la máxima puntuación porque se excedió el tiempo de entrega. Por lo demás todo muy bien

  Review of 06/04/2023, following an experience of 24/08/2021 by FRANCESCA P. *

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• 5 / 5

  

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  el producto llego bien y en buenas condiciones

  Review of 06/04/2023, following an experience of 27/01/2021 by ELEANOR M. *

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• 5 / 5

  

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  Mi pedido llegó en excelentes condiciones, dentro de la fecha y es exactamente como se ve en las fotos.

  Review of 06/04/2023, following an experience of 23/02/2021 by KEN R. *

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• 4 / 5

  

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  Aún no hemos recibido el reloj pero ya nos han explicado lo que debemos hacer en caso de recepción con envoltorio roto , que suenen piezas sueltas etc ... cosa que agradezco de antemano . Pienso que ha sido una buena elección .

  Review of 06/04/2023, following an experience of 15/11/2020 by KELLY H. *

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• 3 / 5

  

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  The customer service was excellent. However the item took significantly longer than stated. Once I have received the item it was significantly different than what was shown on their website. I dissatisfied with the product and the general time taken, I would recommend that you check the product is what is advertised and have a clearer understanding of what they mean by 'slight differences'

  Review of 01/12/2021, following an experience of 11/10/2021 by JULIA G. *

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• 5 / 5

  

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  The stools look great, there very easy to put together. They did take a long time to arrive, however, with most furniture the lead times are usually several weeks, with the current transport and shipping issues it’s expected. Viadurini answered my emails and kept me updated when I asked.

  Review of 12/10/2021, following an experience of 31/08/2021 by TRACY C. *

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• 5 / 5

  

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  Great product and prompt delivery

  Review of 20/09/2021, following an experience of 07/08/2021 by GARY P. *

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• 5 / 5

  

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  Excellent products, service and delivery. Thank you!!

  Review of 22/07/2021, following an experience of 27/06/2021 by HOLLIE K. *

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• 5 / 5

  

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  I really love my new polycarbonate dining chairs, they are stylish and very modern. Delivered very quickly and packaged perfectly. Will definitely order from Viadurini again.

  Review of 23/06/2021, following an experience of 14/05/2021 by STEPHEN T. *

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• 5 / 5

  

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  I have ordered several items over the past 12 months.The products are stunning both in design and quality.They always respond quickly to emails snd were very helpful over the import process .

  Review of 23/05/2021, following an experience of 14/03/2021 by JONATHAN S. *

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• 5 / 5

  

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  Excellent goods with great customer communication.

  Review of 13/05/2021, following an experience of 13/04/2021 by JEREMY G. *

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• 5 / 5

  

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  Great products, very good pre-sales and delivery updates too. Very happy.

  Review of 25/04/2021, following an experience of 14/03/2021 by BETH H. *

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• 5 / 5

  

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  Very customer friendly and reactive

  Review of 15/04/2021, following an experience of 27/02/2021 by HELEN E. *

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• 5 / 5

  

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  Our second order from Viadurini - both orders were promptly delivered and in excellent condition. I would happily order from them again.

  Review of 31/03/2021, following an experience of 18/01/2021 by SALLY M. *

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• 5 / 5

  

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  Fantastic crockery that is striking to all who have used it. Will be looking to order again. Keep up the great design, manufacture and delivery.

  Review of 08/03/2021, following an experience of 25/01/2021 by JAMIE F. *

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• 4 / 5

  

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  I loved my chair, but although the chair cost £107 on the website it actually cost me £216. As well as the delivery cost to UK of £60 there was an extra charge of more than £30 for being outside the EU and then a poor euro exchange rate. I also had to apply to HMRC to register as a goods importer. Not sure I would have bought the chair if I had known all this!

  Review of 06/03/2021, following an experience of 11/01/2021 by CHARLIE D. *

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• 5 / 5

  

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  Very good service. Thank you.

  Review of 04/03/2021, following an experience of 03/02/2021 by BENJAMIN W. *

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• 2 / 5

  

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  Delivery was average

  Review of 28/02/2021, following an experience of 04/01/2021 by THOMAS R. *

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  Answer by viadurini.co.uk

  

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  Dear Customer, we apologize your shopping experience did not live up to your expectations. The material of the product you purchased was written on the product sheet. We hope to see you again soon on Viadurini. Staff Viadurini

• 5 / 5

  

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  Excellent .

  Review of 14/02/2021, following an experience of 13/12/2020 by PAUL H. *

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• 5 / 5

  

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  Very helpful and efficient staff. Easy to contact by 'phone. Delivery arrived long before the promised date.

  Review of 11/01/2021, following an experience of 17/11/2020 by OWEN C. *

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• 5 / 5

  

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  Superb customer service - responded quickly to a few questions we had about the product prior to delivery. Delivery process went very smoothly too and we were able to install the table pretty easily. The quality is excellent and we look forward to years of using it.

  Review of 07/12/2020, following an experience of 26/08/2020 by KEITH M. *

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• 4 / 5

  

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  easy

  Review of 02/12/2020, following an experience of 05/09/2020 by SOFIA L. *

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• 5 / 5

  

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  Communication wasn't as often as it could be, but the product quality is perfect.and better than expected.

  Review of 02/12/2020, following an experience of 11/08/2020 by PHOEBE H. *

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• 5 / 5

  

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  Absolutely thrilled with this piece of furniture! The ordering was a simple process and the delivery was on time and expertly undertaken. The packaging was amazing and did a brilliant job in protecting this valuable and fragile article. Totally happy with the service received from Viadurini!

  Review of 28/11/2020, following an experience of 13/09/2020 by OSCAR C. *

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  Answer by viadurini.co.uk

  

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  Dear Customer, Thanks for your positive feedback. We read each review carefully to improve and best meet your needs. We hope to see you soon on Viadurini. Viadurini staff

• 5 / 5

  

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  great service happy about the product too

  Review of 27/11/2020, following an experience of 25/08/2020 by ISOBEL H. *

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  Answer by viadurini.co.uk

  

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  Dear Customer, Thanks for your positive feedback. We read each review carefully to improve and best meet your needs. We hope to see you soon on Viadurini. Viadurini staff

• 5 / 5

  

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  A great website with clear images, dimensions and colour choices. Excellent customer service. It was a pleasure buying from Viadurini.

  Review of 27/11/2020, following an experience of 13/10/2020 by IMOGEN K. *

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  Answer by viadurini.co.uk

  

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  Dear Customer, Thanks for your positive feedback. We read each review carefully to improve and best meet your needs. We hope to see you soon on Viadurini. Viadurini staff

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