Customer reviews for monbento.co.uk

Customer reviews

• 5 / 5

  

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  Very easy

  Review of 06/12/2024, following an experience of 24/11/2024 by SEBASTIAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The costumer service was very helpful.

  Review of 06/12/2024, following an experience of 10/11/2024 by VERONICA L.

• 4 / 5

  

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  Loved the fact that I could personnalise my bentobox. However, for some options not all the colours were available, for example - the lid the same colour as the tray.

  Review of 04/12/2024, following an experience of 08/11/2024 by AGNESE M.

• 5 / 5

  

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  Easy to navigate.

  Review of 28/10/2024, following an experience of 15/10/2024 by HANS L.

• 5 / 5

  

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  good

  Review of 19/10/2024, following an experience of 28/09/2024 by MARINA M.

• 5 / 5

  

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  Very easy to navigate and amazing customer service!

  Review of 11/10/2024, following an experience of 29/09/2024 by MARIA A.

• 5 / 5

  

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  Well organised

  Review of 07/10/2024, following an experience of 24/09/2024 by REBEKA V.

• 5 / 5

  

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  I bought two bentos for my kids .Everything went perfect, they arrived in Greece so quickly . They really keep the food hot for at least 6 hours!!!

  Review of 01/10/2024, following an experience of 20/09/2024 by KALLIA D.

• 5 / 5

  

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  amazing products.

  Review of 14/09/2024, following an experience of 27/08/2024 by SUSANA S.

• 1 / 5

  

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  I'm still waiting for my order. Very disappointed!

  Review of 12/09/2024, following an experience of 21/08/2024 by CHRIS L. *

  *Pseudonymized data at the request of the author

  Answer by monbento.co.uk

  

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  We sincerely apologize for this incident, which in no way reflects the service we want to offer our customers. We will take into account all your comments in order to improve the various issues raised.

• 5 / 5

  

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  Easy online purchase and very straight forward website.

  Review of 03/09/2024, following an experience of 22/08/2024 by MICHELLY O.

• 3 / 5

  

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  Site loads slow at times.

  Review of 11/08/2024, following an experience of 21/07/2024 by NYNKE T.

  Answer by monbento.co.uk

  

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  Thanks a lot for your message. It's really important for us to improve the user experience on our website. Your remark has been forwarded to our website team!

• 5 / 5

  

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  The website is nice and user-friendly

  Review of 31/07/2024, following an experience of 03/07/2024 by STEVE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Simple and very easy to navigate :)

  Review of 31/07/2024, following an experience of 20/07/2024 by SALLY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent cutlery set, best in class compared to others. Fast delivery. Excellent customer service. Had an issue and it was quickly resolved. Highly recommended.

  Review of 17/06/2024, following an experience of 06/06/2024 by BRENDAN R.

• 5 / 5

  

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  Love it

  Review of 26/05/2024, following an experience of 15/05/2024 by MARISA N.

• 2 / 5

  

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  I've just received my order and I'm very disappointed because I paid for the bottle and cutlery to be customised.

  Review of 22/05/2024, following an experience of 01/05/2024 by MARISA N.

  Answer by monbento.co.uk

  

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  Thank you for sharing your feedback with us. We're sorry to hear that you've experienced an incident while using the product. We urge you to contact our after-sales service to look into the matter further.

• 5 / 5

  

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  Excellent customer service, very helpful.

  Review of 07/05/2024, following an experience of 25/04/2024 by SAV M.

• 5 / 5

  

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  This was not my first, and definitely not my last bento box. Monbento is just perfect in every way, the best I've ever had.

  Review of 07/04/2024, following an experience of 24/03/2024 by NORA B.

• 1 / 5

  

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  Haven't receive my order

  Review of 27/03/2024, following an experience of 07/03/2024 by JOE P. *

  *Pseudonymized data at the request of the author

  Answer by monbento.co.uk

  

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  Thank you for sharing your opinion. Although we are not responsible for delivery, we are responsible for the smooth transit of your order through our partners. Your shipping experience is not a true reflection of the nature of the service we wish to provide to our customers. Please be assured that your complaint has been forwarded to the relevant managers so that the necessary corrective measures can be taken.

• 5 / 5

  

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  it was over all great

  Review of 17/03/2024, following an experience of 06/03/2024 by AGATA L.

• 5 / 5

  

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  I have been truly happy using Monbento products from 2018 to the present; they have always been my choice. Thank you for creating innovative and high-quality products!

  Review of 07/03/2024, following an experience of 25/02/2024 by SARAH M.

• 4 / 5

  

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  Produit beau et correct, ne reste plus qu'à l'utiliser et voir à la longue.

  Review of 12/02/2024, following an experience of 01/02/2024 by BÉLINDA F.

• 5 / 5

  

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  Great

  Review of 11/02/2024, following an experience of 31/01/2024 by SOPHIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It's user friendly

  Review of 10/02/2024, following an experience of 18/01/2024 by JELKA F.

• 5 / 5

  

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  It's user friendly

  Review of 10/02/2024, following an experience of 11/01/2024 by JELKA F.

• 5 / 5

  

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  Quick and smooth delivery. Products are even better in person than in the pictures. Highly recommended.

  Review of 19/01/2024, following an experience of 08/01/2024 by AUDREY C.

• 4 / 5

  

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  Only complain I have, is that customize boxes couldn't be added to cart. error 404 would always occur

  Review of 16/01/2024, following an experience of 05/01/2024 by PIOTR G.

• 5 / 5

  

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  Fast shipping

  Review of 30/12/2023, following an experience of 18/12/2023 by ALEKSANDER R.

• 5 / 5

  

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  Great

  Review of 21/12/2023, following an experience of 22/11/2023 by RAFAŁ S.

• 5 / 5

  

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  Great

  Review of 19/12/2023, following an experience of 07/12/2023 by RAFAŁ S.

• 4 / 5

  

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  Well

  Review of 10/12/2023, following an experience of 26/11/2023 by JURATE K.

• 5 / 5

  

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  ...

  Review of 10/12/2023, following an experience of 22/11/2023 by SAV M.

• 3 / 5

  

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  I am satisfied with the site, however there appears some problems in delivery.

  Review of 07/12/2023, following an experience of 18/11/2023 by MICHAELA M.

• 5 / 5

  

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  absolutely stellar support

  Review of 24/11/2023, following an experience of 13/11/2023 by SAV M.

• 4 / 5

  

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  strona przejrzysta i czytelna pomimo faktu że w obcym języku.

  Review of 24/10/2023, following an experience of 12/10/2023 by KAMIL K.

• 5 / 5

  

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  Five stars! The site is amazing!

  Review of 24/10/2023, following an experience of 13/10/2023 by AGNIESZKA F.

• 2 / 5

  

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  The first top lid I received with my bento box was scratched, so they sent me a new one, but the new one has a deep indentation in the middle. So weird that they wouldn’t replace a flawed item with an intact one

  Review of 09/10/2023, following an experience of 21/09/2023 by WILL P. *

  *Pseudonymized data at the request of the author

  Answer by monbento.co.uk

  

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  Hello, we regret sincerely that the after sale service product sent was not in good shape at reception. We invite you to contact our customer care to resolve the incident.

• 5 / 5

  

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  Everything is clear

  Review of 09/10/2023, following an experience of 27/09/2023 by ADAM W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Site was clean, easy to navigate, found what I was looking for relatively quickly.

  Review of 28/09/2023, following an experience of 16/09/2023 by BRITT R.

• 4 / 5

  

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  Almost perfect 5* (4.9*) Very happy with the construction and lightness of the bento. Been a great buy for work as I don’t want to eat works unhealthy food everyday. Can fit a lot inside just one compartment if you use some space knowledge (ex chef pays off hahaha) The sauce pot extras were a good addition along with the cutlery set for easy use and storage. Incredibly easy to clean and assemble. The ice block extra works regardless of using one or two bento sections. Food keeps very cool if stored with a cool bag and an ice block at work (work in hot environments). My only issue that stops it been a 5* is the black coating I chose arrived with a few marks on it. (Not scratched just dull line marks). Nothing devastating but also a potential issue with either recycled products or delivery.

  Review of 28/09/2023, following an experience of 23/07/2023 by GRAHAM B.

• 5 / 5

  

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  Definitely one of the priciest choices, however the product line is very well thought out, the service and delivery were on point and the website and ordering were top notch.

  Review of 19/09/2023, following an experience of 08/09/2023 by PETER Z.

• 5 / 5

  

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  Everything is beautiful, well functioning and I just love them <3

  Review of 12/09/2023, following an experience of 01/09/2023 by HARVEY P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to navigate and simple to order.

  Review of 25/08/2023, following an experience of 13/07/2023 by HAYLEY S.

• 5 / 5

  

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  Super quick delivery to UK, and products are amazing, same quality as when I first bought something 10 years ago, just fabulous!!!

  Review of 24/08/2023, following an experience of 10/04/2023 by HANNAH R.

• 5 / 5

  

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  Thank you for this amazing product!

  Review of 24/08/2023, following an experience of 25/05/2023 by PAULINE M.

• 5 / 5

  

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  Easy to navigate, great choice.

  Review of 24/08/2023, following an experience of 28/07/2023 by LIZ U.

• 4 / 5

  

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  Site has everything I need and is easy to navigate.

  Review of 24/08/2023, following an experience of 01/03/2023 by CHRIS B.

• 5 / 5

  

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  Site was very easy to use, clearly showed extras than could go with the main products.

  Review of 24/08/2023, following an experience of 20/03/2023 by REBECCA M.

• 3 / 5

  

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  Too many products and hard to see the differences between each of them. The sizing js confusing too.

  Review of 24/08/2023, following an experience of 21/01/2023 by JULIE D.

  Answer by monbento.co.uk

  

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  Thanks a lot for your message. It's really important for us to improve the user experience on our website. Your remark has been forwarded to our website team!

• 4 / 5

  

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  User friendly website

  Review of 24/08/2023, following an experience of 27/11/2022 by JAYDEN A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The photos on the website is very misleading, it looks like the box has lot of space for food. In reality the box can’t fit a double sandwich. Only 1-2 strawberries. no space for yogurt or crisps.

  Review of 24/08/2023, following an experience of 13/09/2022 by ETHAN M. *

  *Pseudonymized data at the request of the author

  Answer by monbento.co.uk

  

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  Thanks a lot for your remark. We have alerted the service in charge of photos on the website in order to improve the understanding of the product.

• 5 / 5

  

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  Navigation on the site was fine, some products were out of stock when I made the purchase, which was annoying at the time but not off-putting.

  Review of 24/08/2023, following an experience of 12/06/2023 by TOMMY M.

• 5 / 5

  

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  I just love these. So useful. Can’t imagine being without them now💓

  Review of 19/08/2023, following an experience of 29/08/2022 by KAREN F.

Reviews displayed in chronological order