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Review Summary
Sanareva receives high praise for its wide range of products and excellent pricing, offering a reliable and straightforward ordering experience with prompt delivery. Many customers express appreciation for the overall service, highlighting positive past experiences and the quality of items received, encouraging continued patronage.
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A. A.
4 Oct 2022
Verified reviewI have not received my order of Duab capsules ordered 4weeks ago
Reply from sanareva.co.uk
Dear customer, The carrier has confirmed that your order encountered an error in transit and could not be delivered. Your refund has been successfully completed. This will be visible in your account within the next 48 hours. Kind regards, The Sanareva Team
Reply from A. A.
Thank you. Should I try to order again ?
Reply from A. A.
Thank you. Should I try to order again ?
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A. A.
4 Oct 2022
Verified reviewEasy to use website and well packaged and delivered parcel.
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A. A.
29 Sept 2022
Verified reviewGreat items at a great price
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A. A.
29 Sept 2022
Verified reviewCreat
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A. A.
29 Sept 2022
Verified reviewDelivery was prompt and got exactly what I wanted. 2nd time ordering with Sanareva and very happy with it.
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A. A.
29 Sept 2022
Verified reviewThe product arrived it was as described. It took a long time to arrive possibly because of the postal strike.
Reply from sanareva.co.uk
Dear Customer, Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated. Sometimes, the custom duties does indeed take extra verification and the delivery therefore may take over 10 working days. Do not hesitate to get in touch if you have any further queries. Kind regards, The Sanareva Team
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A. A.
28 Sept 2022
Verified reviewI love shopping from Sanavera website Milical and other products, they are all fantastic. Delivery dispatching is very efficient and I always receive them on time. Excellent product, service and delivery
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A. A.
21 Sept 2022
Verified reviewParcel took a lot longer to be delivered than I expected it to
Reply from sanareva.co.uk
Dear Customer, Due to Brexit, we have had to change our courier fees. Our warehouse is based in France. Our new courier, Spring is the French partner of Royal Mail in the UK which we are currently offering at £8.40 and for which you are allowed free delivery for orders above £89. This service does not require any extra custom fees for orders up to £500. Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated. Kind regards, Sanareva
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A. A.
21 Sept 2022
Verified reviewOrder took 10/12 days to arrive. I did contact customer service and it was apparently down to the courier but disappointed
Reply from sanareva.co.uk
Dear customer, Our apologies for the delivery delays, indeed there has been strikes in the Royal Mail services which caused a lot of issues with international transit. Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated. However, I see that your order took 8-9 working days to arrive Kind regards, Sanareva
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A. A.
21 Sept 2022
Verified reviewI ordered on Jul 16 but the goods did not arrive. They finally arrived end of Aug after my request for followup.
Reply from sanareva.co.uk
Dear customer, According to our system the order was placed on the 20th august and dispatched on the 22nd. You received it 8 working days later. Kind regards, Sanareva
Reply from A. A.
The order was placed in Jul. According to your reply, the goods were shipped to a wrong place and returned to you. The Aug order is a re-order after you received the returned items. There are messages in your customer communication system. I am surprised that you didn't find them before this reply.
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A. A.
21 Sept 2022
Verified reviewWe have not received the most of our order.
Reply from sanareva.co.uk
Dear customer, Indeed we see that one of your parcels was stuck in transit and could not be delivered. We have however refunded you for the missing items and once again apologise for the inconvenience caused, Kind regards, Sanareva
Reply from A. A.
Hello, Unfortunately I have still not received a refund, I have just sent a message regarding this issue on the website. Kindest Iwona
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A. A.
21 Sept 2022
Verified reviewExcellent product Price Delivery and good
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A. A.
21 Sept 2022
Verified reviewVery quick dispached, fast delivery.
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A. A.
21 Sept 2022
Verified reviewQuality products at good prices. Swiftly delivered. Kept in formed of transit all the way. Very Happy. TUVM
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A. A.
21 Sept 2022
Verified reviewI was concerned when I didn’t get any texts/emails to say my order was on the way. However it arrived yesterday ( Friday) . Many thanks
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A. A.
21 Sept 2022
Verified reviewI ordered crushed clay and received big chunks of green clay. Disappointed. I can't pay postage and packing to send it back, although it is useless to me in the form it was sent. Still disappointed.
Reply from sanareva.co.uk
Dear customer, Could you please contact our customer service team to proceed with an investigation regarding your claim? Kind regards, Sanareva
Reply from A. A.
The situation is as stated in my previous comment. I received coarse green clay instead of crushed green clay.
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A. A.
21 Sept 2022
Verified reviewhappy with the service good delivery and products! very happy
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A. A.
21 Sept 2022
Verified reviewGood choice and products but the delivery is really log and the products are poorly packaged
Reply from sanareva.co.uk
Dear customer, Our apologies for the delivery delays, indeed there has been strikes in the Royal Mail services which caused a lot of issues with international transit. Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated. However, I see that your order took 8-9 working days to arrive Kind regards, Sanareva
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A. A.
21 Sept 2022
Verified reviewI hoped for quicker delivery
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A. A.
21 Sept 2022
Verified reviewVery bad customer service. Has taken weeks to resolve the issue of the wrong product being sent to me. Not everyone has the facility for sending photographs via email and I had to ask my son to help with this before you would believe me. I still have not been advised whether a refund has been given. Will not shop with you again.
Reply from sanareva.co.uk
Dear customer, Our apologies for the inconvenience caused, indeed i see that there is currently a case open regarding your claim. Kind regards, Sanareva
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