sanareva.co.uk

Customer reviews for sanareva.co.uk

4.2 / 5 1

Calculated from 541 reviews obtained over the last 12 months

3791 reviews since 24/08/2017

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Information sanareva.co.uk

  • Company

    Holding Omniphar 07

  • Description

    Please, visit Sanareva and discover the best of the French health, beauty and well-being products: Bioderma, Vichy, La Roche Posay, Avène, Ducray

  • Address

    Lieu-dit Bel Souleil 31850 MONTRABE

  • Website

    http://www.sanareva.co.uk

  • Category

    Health and beauty

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Customer reviews

  • 4 / 5 1
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    Easy to use website and order arrived promptly. Generally excellent service, although delivery charge is high.

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  • 5 / 5 1
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    Always excellent service. Easy to order and very promptly delivered.

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  • 4 / 5 1
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    After reading some of the reviews I have to say I was very nervous about my order, however it arrived and everything was there and it was all as I ordered. It does take slightly longer than you would expect (hence the 4*) but I understand that it has come from France. Just bear in mind if ordering something urgent. I specifically wanted a brand of suncream for my daughter and it was the cheapest site I could find - would use again

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    I am always happy when purchasing items from saareva and am very satisfied and there service provided to me I would definitely recommend to buy this product

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  • 5 / 5 1
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    Great selection of items and decently proces. I am a very happy returning customer! Thank you Sanareva 🙏🏻

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  • 5 / 5 1
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    Fantastic product great delivery process in fact want to reorder 4 bottles again thanks.

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  • 5 / 5 1
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    Very good service

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  • 1 / 5 1
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    I'm still waiting my order. I ordered on 6th November..no msg..no email, nothing about the order! That's probably the last order to you

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  • 5 / 5 1
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    Dry happy with all aspects of the transaction many thanks

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  • 5 / 5 1
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    Good range of products and prices. Easy to order and n problems with delivery.

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  • 5 / 5 1
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    Excellent service, item tracked and delivered. As expected. Deffinatly order again. ( UK based)

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  • 4 / 5 1
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    Could send my items in a padded envelope instead of a big box full of paper other than that good service

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  • 4 / 5 1
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    A good product that is difficult to obtain

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  • 5 / 5 1
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    Sanareva is the best website to go online where you can buy brands that you don't usually find in the UK. Love it!

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  • 5 / 5 1
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    Ordered online delivered swiftly.

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  • 5 / 5 1
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    Good product

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  • 1 / 5 1
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    Where’s my parcel? 15 days waiting!

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  • 5 / 5 1
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    Good service

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  • 5 / 5 1
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    We like the products, great quality, the price is good and the service is exceptional. 10/10

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  • 5 / 5 1
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    it’s very nice

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  • 2 / 5 1
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    I am quite disappointed with the service provided. My order placed in August which was supposed to be delivered got cancelled after a delay of one month. My second order placed for the same item on 9th October has yet to be delivered with no explanation but fully paid for. I am cancelling the order and will find an alternative source. Meanwhile I am going abroad next week and have ran out of supply.

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  • 5 / 5 1
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    the product was easy to find and I was regularly updated on it's 'journey'. In a nutshell, it arrived as expected when ordered.

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  • 4 / 5 1
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    If you know what you are looking for the site is fine.

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  • 5 / 5 1
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    No problem, quick delivery, good price.

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  • 5 / 5 1
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    Good service, quick delivery to the UK, no extra charges on the border (luckily!)

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  • 5 / 5 1
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    Good and fast service.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Reliable and easy to use. Delivery not the quickest because of international delivery but my order arrived well within the time estimate. Very happy.

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  • 5 / 5 1
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    First class as I have used this product for many years x as me was unable to purchase from my usual supplier but Sanareva were able to supply

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  • 5 / 5 1
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    Easy to navigate website, on time delivery, great products

    Review of , following an experience of by *

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  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    I received both products in the best condition, and these are two of your best products. Thank you for their availability

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  • 5 / 5 1
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    I got my purchase in time, great service. Thanks.

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  • 5 / 5 1
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    Easy and fast Thank you

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  • 2 / 5 1
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    It came with a French leaflet all of what I ordered so no I am not pleased with it

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  • 5 / 5 1
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    Everything fine, thank you.

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  • 4 / 5 1
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    Excellent service but the delivery a bit long.

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  • 1 / 5 1
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    Had to pay to return and they refused it so not only did I not get a refund I am out of pocket for delivery back to France (£35) I won't be using this company again - product was miss described also so can't even use it

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  • 5 / 5 1
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    Delivery on time, everything in composition corresponds to the order, thank you.

    Review of , following an experience of by

  • 5 / 5 1
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    I can find everything on Sanareva very helpful and fast delivery.

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  • 5 / 5 1
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    Great service and quick 👍

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  • 5 / 5 1
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    Arrived timely ,very pleased

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  • 5 / 5 1
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    Parcels arrived quickly and products are excellent and very well selected: my favourite website for health, wellness and organic cosmetics

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  • 5 / 5 1
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    Great service.

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  • 5 / 5 1
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    The site was a bit tricky to navigate but once you get through that you get a first class service

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  • 5 / 5 1
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    All good

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  • 5 / 5 1
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    No comment, delivered product as planned

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  • 5 / 5 1
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    Great service good products

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  • 5 / 5 1
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    So simple system - so quick through Peages. Annoys the locals so much

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  • 3 / 5 1
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    I didn't receive the package on time and before I travelled. It's still laying around in the UK while I am already abroad.

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  • 5 / 5 1
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    My experience with this company was good. Only one thing I would say: when orders are delivered please could you send a notification email. My neighbour received my parcel and I was unaware of the delivery. Many thanks!

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  • 5 / 5 1
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    The items are excellent, prices good, will buy again! Oh, and delivery is quick!

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  • 4 / 5 1
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    Very grateful I could get hold of this product. Shipping fees were hefty but understandable given that it was imported. However it felt like a long time before the package arrived..

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  • 5 / 5 1
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    This product is a lifeline - it really helps my thumb joint pain. The service and east use website are a bonus.

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  • 5 / 5 1
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    Good value, good selection of products and product arrived as outlined. Would happily use again!

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  • 5 / 5 1
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    5 star service from order to received it.

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  • 5 / 5 1
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    Easy ordering process Delivered in strong packaging in a timely fashion

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  • 5 / 5 1
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    Very good product.

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  • 5 / 5 1
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    Everything went as it should.

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  • 1 / 5 1
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    It’s been nearly 4 weeks since I returned my order and I am still waiting for my refund. I have provided proof of posting and they still deny receiving it back and are not refunding my money. Customer service is very very poor and I would never order from this company again. I have raised a complaint via PayPal also.

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  • 5 / 5 1
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    Easy to order, kept me updated on the status of my order and estimated delivery. My order arrived promptly.

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  • 2 / 5 1
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    I tried to cancel my order straight away when I realised I’d ordered the wrong product. This must have been within only a few minutes - I received an email saying it wasn’t possible to cancel as the order had already been sent! Then went on to suggest I refuse to accept the delivery. Some days later, the parcel was left in my doorstep - no email to say it was due or to be expected. I was out when the delivery was made. Very crafty way of not accepting cancellations of order - why not just be up front about it? I won’t be making another purchase from this company.

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  • 5 / 5 1
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    Unfortunately I had to return my order because the days were in French a mistake on my part I expect. I have been kept in the loop by them and am expecting a refund shortly.

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  • 1 / 5 1
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    I didn’t receive it

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  • 5 / 5 1
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    Very easy site to use and easy to order. Always happy with products,delivery and price

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  • 5 / 5 1
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    Helps with sleeping without dependence risk. Thanks. Quick delivery.

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  • 4 / 5 1
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    Lovely massage oil for dog.

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    vert fast. in time

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  • 5 / 5 1
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    Spot on

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  • 2 / 5 1
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    The product supplied was for the continental market with no English instructions them.. This was not explained before purchase and I had to search the internet to find them.

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  • 1 / 5 1
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    Still waiting for my parcel and it has been almost 20 days now. I have been told it can take uo to 15 days just to investigate where my parcel is.

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  • 5 / 5 1
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    Easy to navigate website. Secure delivery service.

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  • 5 / 5 1
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    Item arrived 1 week after ordering. It cost no more than it cost to purchase when purchased previously in France. The item is exactly the same product as previously purchased when in France and it seems unavailable otherwise to purchase in the UK. Postage is obviously a little more expensive but then so would be travelling over to france from the UK!

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  • 5 / 5 1
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    Excellent product

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  • 5 / 5 1
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    Excellent value and quick delivery.

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  • 4 / 5 1
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    Very easy to navigate site. Delivery quick and effect. Postage very high given the size and weight of packaging.

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  • 1 / 5 1
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    My order never arrived, customer service wouldn't respond and it took months to get a refund.

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  • 5 / 5 1
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    Products arrived on time and in excellent condition. The customer support was also responsive to my messages. I have purchased two times from them a medical product.

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  • 1 / 5 1
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    They rely on Royal Mail, and where I live that means I am still awaiting a delivery.

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  • 5 / 5 1
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    Great products , great delivery, great prices

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  • 5 / 5 1
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    Good service and prompt delivery

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  • 5 / 5 1
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    Very satisfied with all, from delivery to the quality and the price of products.

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  • 5 / 5 1
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    I have ordered twice from this website and, from the reviews, was dreading my order not arriving. Unbelievably, both orders arrived in just over a week to the UK, I paid by PayPal just incase both times!

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  • 4 / 5 1
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    Delivery was a bit slow but the products are absolutely amazing.

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  • 1 / 5 1
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    The fact that I’m having to repeat this review is the icing on the cake for the service I received. I placed an order & then got informed that my order was damaged by courier but instead of what could have been a simple solution of re-sending the order, I had to wait several days for a refund and then to re-order. So by the time i actually received my order it was a ridiculous amount of time. This service is unacceptable, even an apology would have been nice.

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  • 5 / 5 1
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    Very good service. Second time I've used the company and will use again

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  • 1 / 5 1
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    My order was cancelled due to courier damaging it (apparently). Yet instead of re-sending the order i had to go through a lengthy & unnecessary process for a refund & then having to re-order so it took a fair while for me to actually receive my order. I didnt even receive an apology. I feel very disappointed

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  • 5 / 5 1
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    I managed to negotiate your website thank you.

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  • 5 / 5 1
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    The most competitive price.

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  • 5 / 5 1
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    Everything was first class. I would recommend.

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  • 1 / 5 1
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    Hopeless service. I placed my order at the end of July and I still have not received. Either refund my money or send my order again. I’m tired of waiting.

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  • 5 / 5 1
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    Items delivered fine

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  • 2 / 5 1
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    I have always been pleased with previous orders, however, in at least one of the boxes (Isotonic) , a lot of the ends of the phials were broken off. The liquid did not escape as the other end was still secure but very disappointing

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  • 5 / 5 1
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    Excellent service

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  • 5 / 5 1
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    Simple to order. Well packed and delivery was quick.

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  • 5 / 5 1
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    I love the selection and ordered between one and two of everything. Once I've tried all the products l'll select my favorites and reorder them from Sanareva again and again. The selection is awesome the prices reasonable. And so far, the products are terrific! So glad I found this site!!

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  • 5 / 5 1
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    Easy to order, and good quality products

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  • 5 / 5 1
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    Amazing

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  • 2 / 5 1
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    Order took so long to arrive that the muscle pain I ordered the Myocalm for had resolved before it arrived. I have no idea how good or bad the Myocalm is as I never got a chance to use it. Service and delivery times need to be significantly improved.

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  • 5 / 5 1
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    Great site easy to use great product very happy with service,

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  • 4 / 5 1
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    Order processing is o.k. but the delivery takes quite a long time.

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  • 5 / 5 1
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    The product & the service were simply excellent ...

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  • 5 / 5 1
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    Ordering was easy and my order arrived fast . I was kept up to date via E mail . I would use this company again .

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  • 4 / 5 1
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    Pretty good, items arrived in good time cheers 👍

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  • 5 / 5 1
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    excellent

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  • 1 / 5 1
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    I bought a back support which had no size on it. I did email to ask no response so when it arrived guess what it was so small it would fit a child. I asked how I return. Their response was no returns or refund due to hygiene reasons. He never tried it on however this company is breaking the law. If you buy something online your rights are you can return it if ur not happy with it. However they didn’t care. Scam company don’t use

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  • 5 / 5 1
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    Very good service .

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  • 5 / 5 1
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    My shopping experience with this company is very good. They have excellent service to the UK, so I can recommend the company to anyone who would like to shopping with them.

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  • 2 / 5 1
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    order received on time. Good packaging. 2 products were correct but the third one was wrong. Got cress instead of wheat. Sent 2 mails to try to fix the problem. No reply yet

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  • 5 / 5 1
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    Stock the range of Avene suncream I need . Takes a while to arrive but good communication about the stages.

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  • 5 / 5 1
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    Very satisfied with my order and delivery

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  • 5 / 5 1
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    Had some items I couldn't find anywhere else

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  • 5 / 5 1
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    Great range of goods which are difficult to source through other suppliers

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  • 5 / 5 1
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    Very very pleased with my purchase

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  • 5 / 5 1
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    Great service Fast Delivery Top quality product 👌🏻

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  • 5 / 5 1
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    Well packaged arrived when informed and lovely soap

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  • 5 / 5 1
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    Excellent product - really helps my arthritis and great service from Sanareva

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  • 5 / 5 1
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    Easy and efficient

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  • 5 / 5 1
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    Excellent product

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  • 4 / 5 1
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    Buying was easy, delivery was fine. It took longer than I expected to get here though, wasn't clear it was coming from abroad as the website is.a co.uk domain.

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  • 5 / 5 1
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    excellent quality product, delivered in good time! no worries at all. will use this firm again

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  • 5 / 5 1
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    Online order, quick, delivery.

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  • 5 / 5 1
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    Easy to use site and product delivered at the time stated.

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  • 5 / 5 1
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    Everything came as ordered, nicely packed and all products intact.

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  • 1 / 5 1
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    Did not appreciate that it would take 12 days to receive my order. Would’ve ordered from somewhere else had I known. Delivery at £8.40 is very high so expected much quicker delivery

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  • 5 / 5 1
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    Delivered on time and well packaged

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  • 4 / 5 1
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    Excellent company pity about lack of tracking initially.

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  • 4 / 5 1
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    Full satisfaction with web site, ease of ordering, despatch and competitive pricing.

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  • 5 / 5 1
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    Quick delivery and well priced good product. This was the second time I ordered it. Very good. Happy customer here.

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  • 5 / 5 1
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    I am happy with my purchase on this site. I received my order on time and the products are good quality.

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  • 5 / 5 1
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    As used previously, was satisfied hence the repeat order.

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  • 5 / 5 1
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    All excellent

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  • 5 / 5 1
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    Very good service

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  • 5 / 5 1
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    Very good efficient service

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  • 5 / 5 1
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    I tracked my item & was delivered on time.

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  • 5 / 5 1
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    Already ordered. Very satisfied . Thanks.

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  • 4 / 5 1
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    o.k.

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  • 5 / 5 1
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    Fast delivery, excellent 👌🏾👌🏾

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  • 5 / 5 1
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    Quick reliable service, excellent company to deal with

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  • 5 / 5 1
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    Product was delivered within date/time limits. Product was securely wrapped.

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  • 5 / 5 1
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    Very nice product. Good customer service provided and speedy postage. Thank you

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  • 5 / 5 1
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    Good, service....always a great price, well packaged and a reasonable delivery time. I have used Sanareva before and will have no hesitation in using again.

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  • 5 / 5 1
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    Very good service. Arrived quickly. Well packaged. Very happy, will use again. Thank you. Karen 😀🌈🌻

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  • 5 / 5 1
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    Rapid and efficient service from placement of order to delivery of the order.

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  • 3 / 5 1
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    Not easy to find on the web. Searched for a few hours until came across website by accident with the product I wanted.

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  • 5 / 5 1
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    Sanareva offer the very wisest range of cleansing bars for dry and sensitive skin.Easy to navigate the site and easy to order with multiple payment options. Highly recommended

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  • 5 / 5 1
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    Excellent product and excellent service

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  • 3 / 5 1
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    I have been buying this product for a long time now but it’s getting more and more expensive! Sanarsva used to do deals based on how many you brought which helped but they haven’t done this in ages!

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  • 5 / 5 1
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    I ordered twice by now. Parcels received in time, well packed, especially I ordered fragile items. I was sceptical reading other reviews, but I thought to give a try as on Sanareva, I find the best price for my items. I will order again. Thanks 😊

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  • 5 / 5 1
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    Excellent prompt service.

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  • 5 / 5 1
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    Great cost and delivery time. Thanks

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  • 5 / 5 1
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    All went as expected. Thanks.

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  • 5 / 5 1
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    Amassing

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  • 5 / 5 1
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    good and fast service

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  • 5 / 5 1
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    Fast delivery and great product!

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  • 5 / 5 1
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    Straightforward ordering process and speedy delivery

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  • 5 / 5 1
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    This is the third time me ordering , delivery is never delayed and no issue . I would recommend

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  • 5 / 5 1
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    All very good.

    Review of , following an experience of by

  • 5 / 5 1
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    I was very pleased with Sanareva. I loved Customer Service's excellent quick response to any questions I had.

    Review of , following an experience of by

  • 2 / 5 1
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    I emailed to request replacement/ reimbursement for products that arrived damaged and have not had any response.

    Review of , following an experience of by

  • 5 / 5 1
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    In UK border it stayed at customs a little bit the product and I did not receive it in time after I returned from the trip.

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    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    I have had great service from Sanareva. They have a good range at decent prices. They ship from France to my home in the UK, and parcels always arrive reasonably quickly. I had breakages on one occasion and they refunded me immediately and without quibble after I sent photographs.

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  • 1 / 5 1
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    They sent me out of date baby food.

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  • 4 / 5 1
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    First time I tried urisanol crann berry capsules whilst visiting a doctor holiday in Cyprus. They worked alongside antibiotics. I ordered from sanareva to take in further outbreaks of urine infections

    Review of , following an experience of by

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