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Review Summary
Sanareva receives high praise for its wide range of products and excellent pricing, offering a reliable and straightforward ordering experience with prompt delivery. Many customers express appreciation for the overall service, highlighting positive past experiences and the quality of items received, encouraging continued patronage.
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A. A.
14 Aug 2021
Verified reviewNavigation easy, delivery excellent, quality excellent.
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A. A.
14 Aug 2021
Verified reviewGreat service I can recommend
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A. A.
14 Aug 2021
Verified reviewVery good - came in a reasonable time.
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A. A.
14 Aug 2021
Verified reviewGood range of products. However my last order was delayed 2 weeks later I queried it no positive response just they would look into it, but the order was dually dispatched and took a while to arrive. All in all not a very satisfactory situation as I needed some of the items quite urgently.
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A. A.
14 Aug 2021
Verified reviewFantastic selection of products!!!
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A. A.
7 Aug 2021
Verified reviewGood and easy site to use. Quick delivery
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A. A.
6 Aug 2021
Verified reviewGood price. Only problem was courier company did not recognise tracking number but order arrived fine.
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A. A.
5 Aug 2021
Verified reviewVery speedy service
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A. A.
5 Aug 2021
Verified reviewGood service, good price, and the product came from Spain with tracking, so I knew where it was.
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A. A.
5 Aug 2021
Verified reviewgood product
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A. A.
5 Aug 2021
Verified reviewWould give 0 (ZERO) stars if this was possible. I have never ordered from such an unhelpful company before and will not be ordering from them again. Ordered the over £60's of items and paid £8 for postage etc. to get the order in the next few days ... it took over 2 weeks for the delivery and even though I tried to cancel the help staff would not tell me how to cancel the order. Shocking customer service absolute horror of a company to deal with.
Reply from sanareva.co.uk
Dear Customer, We apologise for your bad experience shopping with us. Once with our courier, your parcel should take 5 working days to arrive at the delivery address indicated. There are sometimes delays due to the customs as our warehouse is based in France. According to our system your order was dispatched on the 17/07 and delivered to you on the 28/07 therefore arriving after 8 working days due to being temporarily held by the customs. Do not hesitate to get in touch if you have any further queries. Kind regards, The Sanareva Team
Reply from A. A.
I am fully aware of the issue with delivery .. the bad experience I had was with email communications where I repeatedly asked on how to cancel the order as the items were time sensitive and once they were not delivered on time meant I had to purchase alternatives so I wanted to cancel but no one would tell me how to do it.
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A. A.
5 Aug 2021
Verified reviewgod serves
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A. A.
5 Aug 2021
Verified revieweverything ordered came on time
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A. A.
5 Aug 2021
Verified reviewEasy website to order from. Genuine seller.
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A. A.
5 Aug 2021
Verified reviewProducts sent were exactly right as ordered but the order took much longer than usual to arrive - nearly 2 weeks
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A. A.
5 Aug 2021
Verified reviewI am very disappointed by your customer service. I have purchased online some cosmetics, and an item didn't arrive in the box. After explaining that to your customer service, they only gave me the option of giving me back the money .Which I didn't want...I wanted them to send me the item I have purchased!!! I don't think I will purchase anything from your site or even recommend it to someone I know!!!
Reply from sanareva.co.uk
Dear customer, As explained in our exchange, We apologise for the inconvenience caused,unfortunately for single items we are not allowed to send replacements. According to our customer service team, you were therefore refunded in full for the item on the 26/07. Kind regards, Sanareva
Reply from A. A.
As I explained it is not a replacement it is a missing item and the mistake was made by your services, I was expecting you to send me the item plus a compensation for the mistake you made! But you did nothing, the refund has not solved the problem! I am so disappointed
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A. A.
5 Aug 2021
Verified reviewsite easy to navigate - items displayed well - delivery not to quick but reliable
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A. A.
5 Aug 2021
Verified reviewProduct as described, arrived in a timely manner.
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A. A.
30 Jul 2021
Verified reviewExcellent service
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A. A.
30 Jul 2021
Verified reviewGreat selection, excellent prices and relatively fast delivery.
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