The service is praised for its speed and efficiency, with many highlighting the quality of products and included accessories. Customers express high satisfaction with the overall experience, indicating they would shop here again.
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Youssef B.
12 Sept 2025
Verified reviewFast and reliable. Wide range and good prices.
Reply from Visiofactory.com
Hello, Thank you for your kind words! We're thrilled to hear that you found our service fast, reliable, and appreciated our range and pricing. Your feedback is invaluable, and we always welcome further discussion to enhance your experience. Best regards. Jessica from the Visiofactory team
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Amir J.
12 Sept 2025
Verified reviewas described
Reply from Visiofactory.com
Hello, Thank you for your positive feedback! We're thrilled to hear that your experience met your expectations. If you have any further questions or need assistance, feel free to reach out. Best wishes! Jessica from the Visiofactory team
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Aicha B.
12 Sept 2025
Verified reviewThe website easy to navigate We find all information we need I think the web site is complete
Reply from Visiofactory.com
Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that you find our website easy to navigate and informative. Your satisfaction is our priority, and we appreciate your support. Best regards. Jessica from the Visiofactory team
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Sophie D.
12 Sept 2025
Verified reviewj'ai renvoyé mon article depuis le 28/08 il est réceptionné par vos services- j'ai demandé le remboursement et on me répond que vous faites une enquete?????je n'ai pas de retour depuis ma demande d'explication - je ne recommande pas votre site
Reply from Visiofactory.com
Bonjour, Merci pour votre message et nous comprenons votre frustration. Après vérification, le dossier concernant votre retour a été clôturé car le colis a été réceptionné vide par nos services. Nous savons que cette situation est décevante et nous regrettons sincèrement le désagrément rencontré. Si vous avez des éléments ou des informations supplémentaires à nous fournir concernant le retour, n’hésitez pas à contacter notre service client afin que nous puissions réexaminer la situation. Bien à vous, Jessica de l’équipe Visiofactory
Reply from Sophie D.
Il est impossible qu'il soit arrivé vide. Il était parfaitement emballé d'une pochette SECURIPACK. Lorsque je vérifie le suivi du transit et que je contacte le transporteur aucune anomalie ou avarie n'a été constée. J'ai contacté mon service juridique à ce propos et ces derniers m'indiquent que le contrat commercial est passé entre vous et le transporteur et qu'en aucun cas je ne peux être laissé. Je vous remercie donc de bien vouloir me transmettre la photo de l emballe vide, de l étiquette. J'ai également contacté 60 millions de consommateurs qui me confirment la même chose que le service juridique. Je vous demande de bien vouloir me rembourser. De plus, vous n'avez jamais répondu dans les temps à mes emails ni à mes questions. Vous me répondez encore aujourd'hui avec un autre format de contact. dans l'attente
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Antreas P.
5 Sept 2025
Verified reviewexcellent prices, quick shipping,
Reply from Visiofactory.com
Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that you found our prices excellent and experienced quick shipping. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best wishes. Jessica from the Visiofactory team
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Yuliia P.
5 Sept 2025
Verified reviewAmazing store , fast delivery. Thank you !
Reply from Visiofactory.com
Hello, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our store and enjoyed the fast delivery. Your satisfaction means a lot to us, and we look forward to serving you again in the future. Best wishes! Jessica from the Visiofactory team
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K. N.
4 Sept 2025
Verified reviewFast shipping and delivery.
Reply from Visiofactory.com
Hello, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our fast shipping and delivery. Your feedback is greatly appreciated, and it motivates us to continue providing great service to our customers. Best regards. Jessica from the Visiofactory team
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Sammy O.
4 Sept 2025
Verified reviewexcellent price and fast delivery
Reply from Visiofactory.com
Hello, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our excellent prices and fast delivery. Your feedback means a lot to us, and we look forward to serving you again soon. Best regards. Jessica from the Visiofactory team
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Cédric L.
4 Sept 2025
Verified reviewLivraison rapide, lunettes de qualité à un prix très raisonnable, je ne pouvais rien demander de mieux!
Reply from Visiofactory.com
Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis que la qualité, le prix et la rapidité de livraison aient été à la hauteur de vos attentes ! Au plaisir de vous retrouver bientôt sur Visiofactory ! Jessica de l’équipe Visiofactory
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Elke H.
3 Sept 2025
Verified reviewI am extremely satisfied with both the product and the service. I highly recommend VISOFACTORY.
Reply from Visiofactory.com
Hello, Thank you so much for your kind words! We’re thrilled to hear that you are satisfied with both our product and service. Your recommendation means a lot to us and motivates our team to continue delivering the best experience possible. Best wishes! Jessica from the Visiofactory team
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Kristina R.
3 Sept 2025
Verified reviewTop!
Reply from Visiofactory.com
Hello, Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with us. Your support means a lot to our team, and we look forward to serving you again in the future. Best wishes! Jessica from the Visiofactory team
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Kunal W.
3 Sept 2025
Verified reviewIt was smooth. I got the best price in the market and the delivery was also without any complications. Would recommend to buy from this website. Thank you
Reply from Visiofactory.com
Hello, Thank you for your fantastic feedback! We’re delighted to hear that you found our pricing competitive and that your delivery went smoothly. Your recommendation means a lot to us, and we look forward to serving you again in the future. Best regards. Jessica from the Visiofactory team
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Pablo sebastian M.
3 Sept 2025
Verified reviewSuper fast delivery and original glasses. Had an minor issue and they helped me in record time. I'm from Argentina and I recommend this site to buy glasses you might not find at my country.
Reply from Visiofactory.com
Hello, Thank you for your fantastic review! We're thrilled to hear that you enjoyed our fast delivery and that our team was able to assist you swiftly. It's wonderful to know that customers from Argentina are finding unique glasses with us. We appreciate your recommendation and look forward to serving you again! Best regards. Jessica from the Visiofactory team
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Dennis V.
3 Sept 2025
Verified reviewVery good, great service. I would recommend. Also my returns were handled perfectly and so was my repayment.
Reply from Visiofactory.com
Hello, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service and that your returns and repayments were handled smoothly. Your recommendation means a lot to us! Best regards. Jessica from the Visiofactory team
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Jay S.
3 Sept 2025
Verified reviewWould have been 5 stars had they allowed free returns form Belgium as well.as Germany France
Reply from Visiofactory.com
Hello, Thank you for your feedback! We’re glad you were satisfied with your order. We understand your point regarding free returns from Belgium. Currently, free returns are available for Germany and France, but your comment is very helpful and will be shared with our team as we continue to improve our services. Best regards, Jessica from the Visiofactory team
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Anhelina Y.
2 Sept 2025
Verified reviewsuper thanks
Reply from Visiofactory.com
Hello, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means a lot to the entire team at Visiofactory. If you have any further feedback or questions, please don't hesitate to reach out. Best wishes, Jessica from the Visiofactory team
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Anđela P.
2 Sept 2025
Verified reviewSimple navigaton, good prices.
Reply from Visiofactory.com
Hello, Thank you for sharing your positive feedback! We’re thrilled to hear that you found our website easy to navigate and appreciated our prices. Your satisfaction is important to us, and we look forward to serving you again. Best regards. Jessica from the Visiofactory team
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Andreia P.
2 Sept 2025
Verified reviewperfect
Reply from Visiofactory.com
Hello! Thank you so much for your kind words and perfect rating! We're delighted to hear that you're satisfied with your experience at Visiofactory. Your feedback motivates us to keep delivering great service. We look forward to serving you again! Best wishes! Jessica from the Visiofactory team
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C. C.
2 Sept 2025
Verified reviewMy sunglasses are pretty, the price is fair and the shopping was fast. I will recommend it to my friend for sure.
Reply from Visiofactory.com
Hello, Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your sunglasses and had a great shopping experience. Your recommendation means a lot to us. We look forward to serving you and your friends again soon! Best regards. Jessica from the Visiofactory team
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Valérie P.
2 Sept 2025
Verified reviewVery happy of my purchase. Quick delivery and conform of the pictures on website.
Reply from Visiofactory.com
Hello, Thank you so much for your kind words! We’re thrilled to hear that you are pleased with your purchase and the quick delivery. Your satisfaction is our priority, and we appreciate your support. Best regards. Jessica from the Visiofactory team
Reviews displayed in chronological order