Customer reviews

• 1 / 5

  

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  When I ordered the item I was informed 3-5 days. This changed to 10 days. The item did not arrive on the 10 day. When I asked by email why, I was told they were awaiting stock. I then emailed to cancel the order. The following day they replied to say it was too late to cancel as the part was with the shipping company and would be with me within 2 days. Parcel arrived after 5 days and returned. The phone never gets answered and they don’t respect the customer’s wishes.

  Review of 10/09/2021, following an experience of 09/07/2021 by SUZANNE C. *

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• 5 / 5

  

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  Very good products. Highly recommend

  Review of 10/09/2021, following an experience of 30/04/2021 by NATHAN M. *

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• 4 / 5

  

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  Overall the service quality is good and only one issue is the glove size may got some problem and doesn't comply with the size chart, in particular the glove I bought the same size before and this time is very tight and much smaller, even size label was re-labelled as 9-9.5 but actual is 8-8.5.

  Review of 10/09/2021, following an experience of 23/07/2021 by HELENA H. *

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• 5 / 5

  

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  Good and quick service, at a reasonable price. A good choice of accessories for BMW motorcycles.

  Review of 09/09/2021, following an experience of 07/06/2021 by THERESA L. *

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• 4 / 5

  

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  Very well packed, but a long time in coming, but in fairness that’s probably done o covid 19 delays 👍🇸🇪

  Review of 09/09/2021, following an experience of 06/07/2021 by TONY H. *

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• 1 / 5

  

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  I believe the item was overpriced but as I like to be associated with quality brands and have the absolute correct parts for the machine they have been added to, I paid the premium. To add to the disappointment, the product was delivered much later than was originally promised and the communication to affect was very poor. When I did receive an update it was in French and I appreciate that as an English non-French speaking individual, which is ignorance on my part, I had no clue about the details I had been sent. That said, I am satisfied with the product that has been supplied

  Review of 09/09/2021, following an experience of 05/07/2021 by KATIE C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Everything went OK as expected and the piece of equipment was exactly what I have expected. Very well packed and easy to mount. The time between order and delivery is the only reason I do not rate 5 stars. But eventually it has nothing to do with bmw.europe-moto.com

  Review of 09/09/2021, following an experience of 18/04/2021 by HARLEY Y. *

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• 5 / 5

  

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  Trusty and reliable

  Review of 08/09/2021, following an experience of 09/05/2021 by ROWENA S. *

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• 3 / 5

  

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  2 weeks return policy is way too short Processing and Delivery of the order is very slow. Aftee 2 weeks i could not return a helmet that was too small 👎🏻

  Review of 08/09/2021, following an experience of 01/07/2021 by NEIL C. *

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• 4 / 5

  

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  good

  Review of 08/09/2021, following an experience of 10/05/2021 by WILLIAM M. *

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• 5 / 5

  

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  👍great!

  Review of 08/09/2021, following an experience of 07/05/2021 by CAITLIN M. *

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• 5 / 5

  

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  Very good recepcion, good and fast work, very nicely attended

  Review of 08/09/2021, following an experience of 31/05/2021 by MOLLY M. *

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• 5 / 5

  

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  Everything was great!

  Review of 08/09/2021, following an experience of 31/05/2021 by TIM H. *

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• 5 / 5

  

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  Pleasure.fast delivery

  Review of 08/09/2021, following an experience of 08/06/2021 by NOAH J. *

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• 5 / 5

  

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  Everything is excellent.

  Review of 08/09/2021, following an experience of 05/05/2021 by JADE F. *

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• 5 / 5

  

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  Great and correct service!

  Review of 08/09/2021, following an experience of 16/04/2021 by KEELEY K. *

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• 4 / 5

  

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  Exactly what I wanted as per description and delivered promptly

  Review of 08/09/2021, following an experience of 11/04/2021 by JAMIE C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  deliveries may take, no they mostly take more than a week...

  Review of 08/09/2021, following an experience of 27/04/2021 by JOSEPH J. *

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• 4 / 5

  

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  I feel high satisfaction.

  Review of 08/09/2021, following an experience of 16/04/2021 by KARLIE G. *

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• 2 / 5

  

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  Really poor support... No or severely delayed responses on all channels. They would not reply on emails (had to contact in every possible channel), delete any questions in comments on social, and the only thing you hear over the phone is a "we're always there to help" auto response which is a kind of a joke as they never reply no mater what day or time of the day you're calling. Really disappointed.

  Review of 08/09/2021, following an experience of 19/04/2021 by BECKY R. *

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• 5 / 5

  

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  Fast east transaction, no fuss.

  Review of 08/09/2021, following an experience of 24/03/2021 by ANDY A. *

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• 4 / 5

  

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  I ordered the products and was quickly told there was a delay which I was happy to accept. I was given an estimate of the delay so near that time I regularly checked the website to see if the product was now available. Once it was available I contacted the company to confirm they were fulfilling the order. Coincidentally they said they were fulfilling the order just at the time I prompted a reminder. Products arrived quickly and have proved to be good

  Review of 08/09/2021, following an experience of 07/04/2021 by MILLIE W. *

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• 3 / 5

  

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  Had to persue for dispatch details, confirmed my order, but no advice re shipping

  Review of 08/09/2021, following an experience of 28/03/2021 by DAISY W. *

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• 5 / 5

  

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  Great service!

  Review of 08/09/2021, following an experience of 10/04/2021 by STEVE H. *

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• 3 / 5

  

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  Product top class Good price,But Very slow service.

  Review of 08/09/2021, following an experience of 22/03/2021 by STACEY J. *

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• 4 / 5

  

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  excelent but stil to expencive :)

  Review of 08/09/2021, following an experience of 18/03/2021 by IAN E. *

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• 3 / 5

  

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  Good service but didn't know about the extra tax import costs and the pannier was dented on arrival

  Review of 07/09/2021, following an experience of 13/07/2021 by ISABELLA K. *

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• 5 / 5

  

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  great communication and fast delivery

  Review of 07/09/2021, following an experience of 07/07/2021 by ISABELLA M. *

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• 5 / 5

  

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  delivery at a good level, the goods are very high quality, thank you.

  Review of 07/09/2021, following an experience of 06/07/2021 by HARLEY A. *

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• 5 / 5

  

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  Wonderful customer service and great sprouts experience shopping with you guys! Thank you. I really appreciated the team coming back to my emails to answer my questions before I made my order.

  Review of 07/09/2021, following an experience of 01/07/2021 by KIERAN K. *

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• 5 / 5

  

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  Clear site, fast shipment, products as expected are excellent.

  Review of 07/09/2021, following an experience of 25/06/2021 by NATASHA R. *

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• 5 / 5

  

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  Good website!

  Review of 07/09/2021, following an experience of 03/07/2021 by JAMIE M. *

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• 5 / 5

  

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  Great company to deal with I have no hesitation in recommending them to all my motorbike friends.Excelent service

  Review of 07/09/2021, following an experience of 26/06/2021 by ANNA P. *

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• 5 / 5

  

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  Smooth transaction Parts arrived very quickly in perfect condition and as described

  Review of 07/09/2021, following an experience of 06/07/2021 by BETHANY A. *

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• 5 / 5

  

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  Good selection. Have things available that are hard to find locally. Pretty fast delivery

  Review of 07/09/2021, following an experience of 19/06/2021 by MARTIN M. *

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• 5 / 5

  

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  Good service. But with shipping time i can order a item with a bmw dealer in ireland and have it a lot faster.

  Review of 07/09/2021, following an experience of 20/06/2021 by TINA R. *

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• 4 / 5

  

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  Good service and delivered as announced.

  Review of 07/09/2021, following an experience of 22/06/2021 by FREYA W. *

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• 5 / 5

  

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  Great service..Great products

  Review of 07/09/2021, following an experience of 23/06/2021 by LEANNE K. *

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• 4 / 5

  

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  Everything is great, the prices and suoply are good. I have no reason to complain. Maybe some regular points, discount, personal offer would be a super cool for “old” customers. Thanks.

  Review of 07/09/2021, following an experience of 04/07/2021 by CAMERON H. *

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• 5 / 5

  

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  Great pricing, service and very fast shipping

  Review of 07/09/2021, following an experience of 24/06/2021 by KELLY J. *

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• 5 / 5

  

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  Excellent service per usual. What I cannot find in the USA I can fine via Europe Moto.

  Review of 07/09/2021, following an experience of 18/06/2021 by LUKE S. *

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• 5 / 5

  

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  Fast delivery, PayPal accepted

  Review of 07/09/2021, following an experience of 21/06/2021 by ABIGAIL T. *

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• 5 / 5

  

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  Excellent seller, fast shipping, excellent product packaging and very good price.

  Review of 07/09/2021, following an experience of 22/06/2021 by LIAM P. *

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• 5 / 5

  

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  THERE WAS A WEEK DELAY OF THE DEPACH OF MY ORDER BUT I SUUPOSE THATS OK FOR THIS COVID PERIOD. EXCEPT OF THAT THE SERVICE WAS FINE, THE PRODUCTS PACKED GOOD. THANX A LOT.

  Review of 07/09/2021, following an experience of 01/07/2021 by MOLLY H. *

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• 3 / 5

  

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  The survice does not correspond to the expectations of BMW customers.

  Review of 07/09/2021, following an experience of 27/05/2021 by DAVE A. *

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• 1 / 5

  

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  I really think it was terrible experience. Bmw ask me to change my order more than three times, just because that thing is no more available (which it don’t even show on the website.) And the online shopping website is not good enough, that I can only change my ordering with writing email to customer service. After that, Bmw didn’t ship my stuff on time, and without gave my any information, until I asked, then they told me there was something unavailable AGAIN! But the most unbelievable thing was, I couldn’t saw any apologize from their Emails(we contacted with each other for more than 10 emails, and they didn’t gave me one time sorry in all emails), even they mad me had a such suck experience. I’m really sad that I could only give 1 star (if I can choose I’ll give no star), I just can’t believe that BMW, such a big and famous company can let their customer so disappointed.

  Review of 07/09/2021, following an experience of 17/05/2021 by JACKSON R. *

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• 5 / 5

  

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  Bom serviço e entrega dentro do prazo previsto.

  Review of 07/09/2021, following an experience of 29/05/2021 by QUENTIN R. *

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• 1 / 5

  

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  My order was suppose to be here 28/08/21 It’s still not here! It’s taken 7 unanswered emails and speaking to my bank to do a reverse charge to get them to do anything. I got a tracking number two days ago, estimated delivery 31/09/21 that’s over a month from my original order they said would be here and on top of that I’ve had to pay £107 import tax! I’ll never use these cowboys again! Shocking customer service! Extremely angry.

  Review of 07/09/2021, following an experience of 13/06/2021 by SUZANNE E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great site, easy to find the product I was looking for and was delivered to my brother as a birthday gift in good time and in perfect condition, what more could I ask for ? Well done guys !!

  Review of 07/09/2021, following an experience of 08/06/2021 by SAMUEL J. *

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• 5 / 5

  

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  Everything I've ordered has arrived in good time. Very happy with Europe moto!

  Review of 07/09/2021, following an experience of 17/06/2021 by JANE R. *

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• 3 / 5

  

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  I found the offer very attractive, the presentation of product range good and pricing very competitive. However, if there was any notice about delivery charges to the UK, it was very small font. I purchased 3 items, all delivered as expected but one item was the wrong size. DHL informed me I had to pay import charges and VAT on top of the product pricing, making it more expensive than buying from a UK BMW dealer direct. also the item I then returned (was refunded by you promptly) I could not or am finding it very difficult to process, the reclaiming of the VAT already paid. In summary, nice website, good delivery etc BUT failure to advise UK customers of full costs and challenges of returns, when you target and advertise to UK customers direct, is appalling - I view it as almost a scam/confidence trick, but have to accept I was taken in with the marketing and did not look in detail and the Terms & Conditions (as you no doubt plan)

  Review of 07/09/2021, following an experience of 28/05/2021 by WILL W. *

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• 1 / 5

  

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  Awful in every way. Order took a month to be delivered. Wrong parts sent, "easy to install" parts came with warnings that they must be fitted by professionals. Shambolic. Avoid at all costs.

  Review of 07/09/2021, following an experience of 10/06/2021 by GORDON P. *

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• 5 / 5

  

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  excellent service. delivery was fast and everything was smooth. will definitely order from the website again.

  Review of 07/09/2021, following an experience of 08/06/2021 by PHOEBE R. *

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• 3 / 5

  

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  Some merchandise was out of size

  Review of 07/09/2021, following an experience of 20/05/2021 by PHOEBE W. *

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• 5 / 5

  

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  Easy website, clear costings and quick delivery.

  Review of 07/09/2021, following an experience of 16/06/2021 by ELSIE B. *

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• 3 / 5

  

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  High Quality material, but the delivery times are awful. Think 6-8 weeks and pray. If you aren’t in a hurry, then these guys are good. If you want your stuff quickly, go elsewhere.

  Review of 07/09/2021, following an experience of 12/06/2021 by LAUREN H. *

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• 3 / 5

  

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  Too long lead-times. Shipping takes quite a while. This is not typical for a premium brand like BMW. Customers of BMW are used to get the top quality service.

  Review of 07/09/2021, following an experience of 17/05/2021 by DYLAN R. *

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• 5 / 5

  

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  So easy to engage with, constant updates about delivery, no issues

  Review of 07/09/2021, following an experience of 02/06/2021 by CRAIG D. *

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• 4 / 5

  

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  It is easy to navigate on site, and the ordering process was very good. The products from BMW have the right quality and was according to my expectations.

  Review of 07/09/2021, following an experience of 16/05/2021 by JAMES C. *

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• 4 / 5

  

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  Nothing to say

  Review of 07/09/2021, following an experience of 25/04/2021 by ZACHARY M. *

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• 4 / 5

  

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  I was very satisfied with my buying experience with BMW and the products fully satisfied my expectations.

  Review of 07/09/2021, following an experience of 11/05/2021 by JOEL E. *

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• 5 / 5

  

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  The service I received was very good & the product was excellent & price was discounted. At the time of order I was given a delivery date, it didn’t arrive so had to email for an update, the product had to be ordered in which caused the delay.

  Review of 07/09/2021, following an experience of 05/05/2021 by GARY R. *

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• 5 / 5

  

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  Trust seller Originial products Fast shipping

  Review of 07/09/2021, following an experience of 22/04/2021 by KELLY J. *

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• 1 / 5

  

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  I waited like forever for my order + when I wanted to cancel it, they told me that it’s not possible, so I waited more. Very disappointing.

  Review of 07/09/2021, following an experience of 02/05/2021 by ALFIE J. *

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• 5 / 5

  

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  Very happy with my purchases, good value and speedy service, will definitely use this website again.

  Review of 07/09/2021, following an experience of 30/04/2021 by SUZANNE G. *

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• 3 / 5

  

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  Long delivery time

  Review of 07/09/2021, following an experience of 13/05/2021 by NIKKI H. *

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• 1 / 5

  

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  Very bad

  Review of 07/09/2021, following an experience of 14/05/2021 by CHRIS K. *

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• 2 / 5

  

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  My order was significantly delayed as it turned out the item wasn't in stock [not as advertised]. After two weeks I chased the order which, according to the website, had apparently been ready for despatch for a week or so, I couldn't get through on the landline, eventually got a reply to one of my several emails which apologised for the delay and then nothing happened for several more weeks. Then received automated notification it was on its way and it turned up a couple of days later. Item was fine and as ordered.

  Review of 07/09/2021, following an experience of 11/05/2021 by DUNCAN G. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Awful service…paid for item then was told I had to pay €80 extra for postage even though I paid what the website told me it would cost. Questioned this and was told oh yes we got that wrong it will be £36 extra. Decided to pay this because I needed the item for a trip that was planned. Had to wait weeks for delivery. Well never buy from them again

  Review of 07/09/2021, following an experience of 22/04/2021 by AVA R. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I've twice ordered an item that only later I was informed it was out of stock. I had t cancel the order and switch to another choice. The website is lagging the stock position which is a basic element of a web based service.

  Review of 07/09/2021, following an experience of 16/05/2021 by EMILY L. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Your delivery process should be looked into

  Review of 07/09/2021, following an experience of 12/05/2021 by PAULINE C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I ordered a jacket but they canceled My order then charged My card the full amount but paid less back, so not satisfied

  Review of 07/09/2021, following an experience of 13/05/2021 by JAYDEN M. *

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• 3 / 5

  

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  I think it is a fair service but the stock information could be improved as well the delivery times wich in my opinion take to long

  Review of 07/09/2021, following an experience of 14/03/2021 by ISAAC A. *

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• 4 / 5

  

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  very good, can be better

  Review of 07/09/2021, following an experience of 16/03/2021 by MIKE W. *

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• 2 / 5

  

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  Communication was not good, I didn’t receive reply for most of my emails. It took more than a month to ship the items. One of the items is faulty, send the email to see what to do and didn’t get a reply…

  Review of 07/09/2021, following an experience of 04/04/2021 by OWEN J. *

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• 5 / 5

  

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  Items received were exactly what I ordered

  Review of 07/09/2021, following an experience of 19/04/2021 by PHILIP S. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Delay in shipment, delay in reply to message, never received a right answer. 2 stars only because arrived the item I payied for, otherwise was 1 star

  Review of 07/09/2021, following an experience of 21/04/2021 by EVA K. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The product was good but delivery took ages. There were no updates on when it would be shipped or why there was a delay. I had to chase up customer service for updates which were slow in responding. All in all it took well over 3 weeks for an in-stock item to arrive.

  Review of 07/09/2021, following an experience of 06/04/2021 by ISABEL R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  excellent on all fronts

  Review of 07/09/2021, following an experience of 11/03/2021 by DAN S. *

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• 5 / 5

  

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  Xxxxxx

  Review of 07/09/2021, following an experience of 10/04/2021 by SOPHIA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very good and cheap. unfortunately since it's not uk based i had to pay the tax for the import in uk. was cheaper anyway my purchaseeven with the tax added

  Review of 07/09/2021, following an experience of 10/04/2021 by LEANNE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent international service, express delivery. Very comfortable wear.

  Review of 07/09/2021, following an experience of 19/04/2021 by GEORGIA C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  some of my parts are missing from my order and MARC ABOUL will not respond mike

  Review of 07/09/2021, following an experience of 11/04/2021 by JORDAN G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Nice product lines, almost everything you can imagine from BMW is available. Price is nice, but beware of "great" discounts, discounts are most likely granted on high "bruto"-prices, check also the price at your local dealer, still in many cases, BMW-Europe is cheaper. Way of informing of the status of your order/shipment is fine

  Review of 07/09/2021, following an experience of 16/04/2021 by ALEXANDER G. *

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• 5 / 5

  

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  Brilliant site, excellent customer service, delivered on time.

  Review of 07/09/2021, following an experience of 13/04/2021 by JASON W. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Your delivery needs to be looked at. When I enquirer with customer service I was promised delivery at a particular date which was never adhered to even after repeated reminder.

  Review of 07/09/2021, following an experience of 18/04/2021 by DANIEL M. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  You have to wait for few months…

  Review of 07/09/2021, following an experience of 25/02/2021 by ADELE H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Slow shipping, no invoice, no part number. Don't know which item did i get.

  Review of 18/11/2020, following an experience of 04/10/2020 by CHARLES R. *

  *Pseudonymized data at the request of the author

  Answer by bmw.europe-moto.com

  

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  Hi, we are sorry about the shipping delay, we are working on a new system that allows us to ship orders faster. As for the part number, it was always available in the product's page, your order page and the invoice, which was available on your account too. We are working everyday on making your experience, as a customer, better. If you encountered any issue, you can contact us at any time by chat, email and phone to get all the information you need. :)

• 4 / 5

  

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  Good staff

  Review of 18/11/2020, following an experience of 08/10/2020 by OLIVIA D. *

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• 2 / 5

  

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  I'm disappointed on the unreliable shipping and information from your French forwarder. I have now twice paid e tra for UPS delivery but have still had to travel to post office to pick it up.

  Review of 18/11/2020, following an experience of 17/09/2020 by LEWIS R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Genuine BMW Equipment great build quality delivered quickly and at a great price

  Review of 18/11/2020, following an experience of 01/10/2020 by JENNIFER H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good prices.

  Review of 14/11/2020, following an experience of 18/09/2020 by JOANNE J. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Great service, just not inexpensive.

  Review of 14/11/2020, following an experience of 10/10/2020 by CARLIE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  great

  Review of 14/11/2020, following an experience of 06/10/2020 by JOSHUA W. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Box is ok but a bit small and is not cheap.

  Review of 04/11/2020, following an experience of 06/09/2020 by FLORENCE W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I was compeled to take contact with them as my ordre did not come ///

  Review of 04/11/2020, following an experience of 10/09/2020 by ELLA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect, goods top

  Review of 04/11/2020, following an experience of 16/10/2020 by RYAN T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quality products

  Review of 04/11/2020, following an experience of 11/08/2020 by RYAN E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Hi, great service. Order received and fits perfectly with my bike. Would recommend at 100%.

  Review of 04/11/2020, following an experience of 10/10/2020 by ALEXA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very well priced and genuine BMW parts Good delivery if a little long but kept me informed throughout

  Review of 04/11/2020, following an experience of 28/08/2020 by JOSEPH S. *

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Reviews displayed in chronological order