Customer reviews
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The low price attracted me, but the time from order to posting with DHL let the process down. Expect at least two weeks from order to postage
Review of , following an experience of by DOMINIC A. *
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Very good.
Review of , following an experience of by YVONNE G. *
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Panniers came well packed in individual boxes. The coding of the barrels.to my own key was fiddly....at one point I couldn't get the key out of the pannier and had to unscrew the pannier plate inside the box ( two or three screws) I would have liked better and bigger printed instructions....AND I ADVISE THAT YOU TEST THE LOCKS OUT WITH THE PANNIERS OPEN.....I don't know how I would have dismantled it if the key stuck when it was closed.... They are really nice.panniers, suit the bike and are easily fitted and removed in seconds to give your bike that naked , fresh look when your not carrying luggage. The expansion mechanism seems.ribust and works well , and I didn't notice any handling problems two up at high speed with them both expanded ( other than the girlfriend saying it's. Along way to lift her leg......wait untill the givi (2 helmets)large top box is fitted 😂...shame Motorad don't make a large equivalent matching one
Review of , following an experience of by NICOLE S. *
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My product arrived on time and in good packaging. I was very well informed during the shipping process... I will continue shopping in the coming periods... Thank you
Review of , following an experience of by SAMANTHA B. *
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Great selection, good shipping rates and easily tracked.
Review of , following an experience of by SOFIA J. *
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Fast Sevice, excellent prices!
Review of , following an experience of by NICK R. *
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Need to improve the website UI & UX. Shipping kinda slow and the shipping information is not updated in the website. Communication with the team is great though .
Review of , following an experience of by HARRISON S. *
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Good communication and quick delivery.
Review of , following an experience of by PAUL R. *
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fast & reliable
Review of , following an experience of by LEE E. *
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Really happy with service and item purchased, easy installation and does what it is intended to do. Will definitely use europe-moto again. Thank you
Review of , following an experience of by CANDICE R. *
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The product is as advertised, however customer service is below average. They did not follow their own delivery schedule and they will not give you updates unless you keep sending messages to follow up on what's happening with your order.
Review of , following an experience of by ALFIE D. *
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I rate this transaction as bad because given that the item ordered costs +$700USD they shipped it crammed into a small box that barely fits the items, without any fragile stickers or indication to handle with care also no padding inside due to small box barely fitting item. I have pictures of the broken pin Upon receiving it's part of the edge of carbon trim was already poking out of the box due to transit and WORSE STILL a major Pin the is supposed to hold the carbon trim in place with the bike body is BROKEN OFF when received. They told me the accept shipping returns but it costs more than $250 for return shipping to supplier for something that was not my fault
Review of , following an experience of by CARMEN T. *
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All good. Will have no worries buying from them again
Review of , following an experience of by SUZANNE P. *
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All was great.
Review of , following an experience of by MASON P. *
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Continue good work. Best regards
Review of , following an experience of by HOLLY E. *
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I receive the cover for my R 1200 GS, but the cover is not big enough, and I hope that BMW Motorad Europe will change for bigger one.
Review of , following an experience of by VANESSA S. *
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Easy to find genuine BMW motorcycle accessories.
Review of , following an experience of by CHELSEA S. *
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Timely delivery. Product was well packed and arrived in perfect conditions.
Review of , following an experience of by MIKE Y. *
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Took a bit longer to get the part than promised/expected - but nice price and all good now.
Review of , following an experience of by EDEN C. *
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Fast delivery
Review of , following an experience of by MICHAEL M. *
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Quick delivery and the price is lower than other shops
Review of , following an experience of by LAUREN M. *
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There was a very long wait between order and delivery,over 3 weeks for a small part resulting in the bike being ridden without an indicator.The part,which was an led blinker,was well packaged and in good condition on arrival.
Review of , following an experience of by LAYLA R. *
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No. I would absolutely not recommend them. The oil I bought took more than 3 weeks to arrive. I had to continuously email to follow up. They did not provide updates on the delays and I could not even reach them on the phone line. To top it all off they email me in french and I do not even speak french. It was the worst service I have ever had.
Review of , following an experience of by SUMMER M. *
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The only issue i had was the shipment preparation took to long
Review of , following an experience of by KEITH P. *
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I love this store! Best prices best service what more could you ask for?
Review of , following an experience of by EDWARD M. *
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I bought the system 7 and GS helmets from bmw euor. The service was good but the helmets size has changed since the last models. I ordered exactly the same size as my previous bmw helmets but both the new ones are smaller. I hear Schubert are not making them anymore probably why size has changed. I’m not very happy as it’s a premium helmet. Now it’s uncomfortable.
Review of , following an experience of by EDEN T. *
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I had a horrible experience with this order, not only did they blatantly broke their own rules of purchase they lied about lead time and did not want to let me cancel order due to them not having item in stock as shown after receiving email stating item is backordered I immediately request for cancel as I did not want to wait which was still in line with the 3 day order cancellation allowance as advertised on their T&C. Instead I was told it would be only a week. Yet after 1 month wait item still not shipped I requested for refund and they still did not want to allow and instead after i demanded for Cancellation due to their gross misconduct and ask my credit card company to cancel purchase, they still manage dragged my time by saying they would revert me to accounts dept yet after 2 weeks still nothing and with that they just shipped item without letting me know. Through out this ordeal I had informed them that their actions are out of line with their T&C and demanded to speak to a superior but I was just told they would forward my case. But after twice demanding to sort out my case still none of their superiors cared to right the mistake that they themselves have made from the start. I had 2 smooth orders from them but the way they gone abouts this is So wrong.
Review of , following an experience of by DAISY S. *
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I recieved my product in a very bad shape, damaged, obviously pre used, the comunication with the company is very slow, respond time terrible. Definitely my first and last buy.
Review of , following an experience of by WILLIAM M. *
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Good quality product , just check if there are any additional import taxes .
Review of , following an experience of by ALICE W. *
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I have no problem with this order. Everything was great with Good communication and delivery on scheduled time. Items arrived in good condition
Review of , following an experience of by ZACHARY C. *
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Everything was as described and delivered on time.
Review of , following an experience of by CAROLINE S. *
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Good service, good products!
Review of , following an experience of by DONNA W. *
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Great product, perfect fit and fast shipping!
Review of , following an experience of by THERESA M. *
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Delivered in a reasonable amount of time but delivery information was vague.
Review of , following an experience of by ANNA O. *
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Top!
Review of , following an experience of by OLIVER K. *
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Quality is excellent, but far too expensive. Delivery is horribly slow.
Review of , following an experience of by WAYNE E. *
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Very late delivery. No installation manual
Review of , following an experience of by MILLIE H. *
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The items I received were exactly as advertised the website easy to use. My only complaint is that the items were slow to be dispatched and then the delivery to Ireland was very slow. But the price was very good for genuine BMW parts
Review of , following an experience of by HANNAH C. *
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It take much time to prepare the order but you will get exactly what you ordered safe and fast shipping,,I would definitely order again
Review of , following an experience of by JULIA J. *
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Same as usual. Great products, great prices, terrible customer service.
Review of , following an experience of by DAISY J. *
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I have been waiting for the last shipment for a very long time, a very long time, more than 1 month. Why?
Review of , following an experience of by TIM S. *
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It's always a pleasure to source parts from you guys especially when you need them quick
Review of , following an experience of by PATRICK Y. *
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Very disappointed with BMW europe-moto.com. The jacket I bought was very well made and I expect a good price for the quality. However it was sold as an " All weather jacket "and fitted with inserts. With these removed the jacket was very warm and not really suitable for hot days as there are no air vents. So I have returned the jacket. ( I might add that europe-moto at first refused delivery of the returned jacket ) My problem and still is trying to get a refund and costs. This has been a very poor experience and I am still 100 euros out of pocket. I have been trading emails with customer service but still they keep saying it will be looked at next week !! I think its now six weeks if not longer. Having bought a brand new BMW GS 1250 this year plus other clothing, all this does is leave a poor taste in the mouth and I'm just a disappointed customer. If your a UK customer and buying something I would be very careful to make sure what you are buying is correct for you, returning any goods is not advisable in my experience. As BMW europe-moto did not have any system for me to use. Go to your local BMW bike shop and buy it there, be happy and keep it shinny side up. regards Keith
Review of , following an experience of by KARLIE J. *
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Great online seller
Review of , following an experience of by ALISON M. *
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I got, what ordered. Order process took only one week.
Review of , following an experience of by CHLOE L. *
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I give one start because I can't score it any lower!!! The shipment was late, the currier lost my package and they delivered a broken sink. I reported this issue on August 10th. Since then they are "working" with DPD to find my package and nothing has been found!! I provided all documentation and informaiton about the wrong delivery and they do NOTHING!!! The best part I made a complain on their FB and IG pages and they decided to block my user and delete my comments, please if you can RUN AWAY from them!!!
Review of , following an experience of by PETE W. *
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Poor customer support. Nobody responds on the mail. Facebook after 1-2 days. The phone is picked up after very long hanging or never. You cant cancel or change order. In general don't recommend.
Review of , following an experience of by LISA A. *
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Tried them first on a 12 days trip to 3 Greek islands, Crete, Rhodos, Evia and came back so happy and comfortable. I crossed with them from the first time I put them on 5500 km without any issue except that they are very convenient. Thank you BMW Motorrad
Review of , following an experience of by MUHAMMAD C. *
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Artikelen goed ontvangen alleen niet tevreden van de levering met DPD.
Review of , following an experience of by ABBIE B. *
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Very good service
Review of , following an experience of by BRADLEY R. *
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The site navigation and search function was good. Unfortunately the part I received is not what was pictured on the BMW Europe Moto website. I am trying to organise return with customer service but they are very slow in responding. Not happy.
Review of , following an experience of by AMBER B. *
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When I was searching for parts, the delivery time was 3-4 days. Made an order on August 30 2021. For indicators and break pads. Shipment was done on September 14 2021. Shipment I paid for was for DHL, and was later done with another courier. Reasons beyond my understanding. At this very moment the shipment is stuck somewhere in Paris because of insufficient documentation. This is just disappointing.
Review of , following an experience of by JOHN M. *
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Excellent service - thanks
Review of , following an experience of by EDWARD K. *
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BMW parts
Review of , following an experience of by EVA R. *
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Instead of the 3-5days delivery it was actually 21days. Not impressed.
Review of , following an experience of by FAYE A. *
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Great service. Quick delivery.
Review of , following an experience of by HELENA E. *
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Slow to fulfill orders. You’ll get auto generated emails which specify a delivery date, but I have ordered from them twice now and each time the items were not shipped until after that stated delivery date had passed. Three stars since they do have decent prices. You’ll just need to wait longer than they indicate for your items to arrive.
Review of , following an experience of by RUBY R. *
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Everything in the order was packed well and in a box just the right size to fit everything as not to be expensive for shipping costs.
Review of , following an experience of by JIM K. *
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Satisfied
Review of , following an experience of by JUSTINE W. *
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The suitcase was scraped when I got it
Review of , following an experience of by JONATHAN H. *
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Fast delivery, great prices. I am a returning costumer, happy every time.
Review of , following an experience of by DAISY O. *
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The postage started out at £7 but because I live in Scotland it changed to £14 . Then because it’s coming from Germany to me I was charged £54 import tax all that was never mentioned at the time off sale.
Review of , following an experience of by PHOEBE L. *
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delay to ship, communication difficulty and defective product
Review of , following an experience of by HOLLIE R. *
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Very good shipment and package.
Review of , following an experience of by ELSIE T. *
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Great service and delivered quickly
Review of , following an experience of by ROWENA C. *
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I have an ongoing saga with this group of bull shitters. The promised 5 day delivery, or whatever it was ended up being being several weeks before they said they'd send it by priority courier. I told them not to bother but a week later they sent it anyway. When it eventually arrived (a seat in a black bin liner), I refused to accept it and the courier took it way to be send back to the sender. Weeks later and it still hadn't been returned as they had not bothered to contact the courier. So, they've lost a sale and had to pay postage in both directions. Fortunately, I paid by PayPal whom refunded me the full cost once I lodged a complaint. Stay clear from them and if possible report them.
Review of , following an experience of by THOMAS M. *
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Long delivery time and expensive product…but it’s bmw so what do you expect? !!
Review of , following an experience of by JOSHUA M. *
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All good
Review of , following an experience of by HOLLY W. *
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Perfect experience.
Review of , following an experience of by FLORENCE A. *
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Top quality and very fast. Thank you!
Review of , following an experience of by WILL S. *
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Great communication assured me I had the correct item. Good ordering system and secure payment process. Delivery took a long time, but given the state of the world.. However, I'm 73 and impatient, at times. ✌
Review of , following an experience of by TARA S. *
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Ok.👍
Review of , following an experience of by JACK K. *
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Good site to purchase from. Easy navigation throughout. Excellent quality material & designs. Recommend to all Bmw riders
Review of , following an experience of by ISLA W. *
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Despite item showing as in stock for 3-5 days delivery, it took nearly 2 weeks to arrive. Customer service team responsive but frankly dismissive and disinterested.
Review of , following an experience of by ISLA H. *
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Better packaging, a little more reinforced
Review of , following an experience of by SOFIA E. *
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My wife is a happy lady, very comfortable for her.
Review of , following an experience of by DAVE A. *
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My order took over three months to arrive and the cost was extortionate.
Review of , following an experience of by SIENNA B. *
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Very good service
Review of , following an experience of by ANTHONY P. *
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Delivery was delayed for ~ month.
Review of , following an experience of by MATTHEW T. *
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Fantastic staff made more than welcome
Review of , following an experience of by CHRISTOPHER L. *
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Good service. Parts as described and fitted with no issues.
Review of , following an experience of by BETH H. *
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In general the rating would be greater than a 3. Prices are great but too often items appear in stock and ready to ship until you actually order it. Then after a few days you get an email saying its out of stock and needs to be ordered from BMW. This is fine unless like me, the part you want is also out of stock at BMW. Orders should not be processed if the item is not in stock and the in stock availability in the online store should reflect the same. If the user sees the correct in stock date they can make an informed decide at the point of purchase instead of being told afterwards that the stock is not actually available.
Review of , following an experience of by GEORGIA C. *
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It took quite long time to get the product and not much detail explanation about why.
Review of , following an experience of by NICOLE J. *
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Good service, speedy shipping but packaging of helmet could be better
Review of , following an experience of by GRAHAM M. *
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My experience with bmw.europe-moto.com was good, I just wish they were located in Germany. Shipping time was a little below average when compared with other companies. I'll shop there again.
Review of , following an experience of by HANNAH C. *
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Servicio rápido y eficiente, buen precio en general
Review of , following an experience of by THOMAS S. *
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Too long delivery time. No answer when calling the number on the website
Review of , following an experience of by CAROLE T. *
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all good
Review of , following an experience of by RYAN P. *
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.To long to get the produc!! , very easy to call by the phone number to the shoo .but most of the time no body! Answer!!!, Products are good and correct. Thanks..
Review of , following an experience of by EMILY H. *
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Very good product diversity but slow delivery
Review of , following an experience of by SABRINA E. *
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It was very disappointing to find stock levels on the website are not accurate. I contacted customer support after I received an out of stock notification. I required that the order would be fullfilled before a certain date or otherwise teh order should be canceled so I could order elsewhere. Delivery before that date was promissed but in the end items arrived after I returned from a trip on which I required the items. So website and service wise disappointing but the items were delivered correctly and for a competitive prise, albeit to late.
Review of , following an experience of by SCARLETT P. *
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Received item no problems delivery on time as stated 👍
Review of , following an experience of by WILLIAM C. *
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There could be improvement in the communication but otherwise, I was very happy with everything!
Review of , following an experience of by KEITH E. *
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the time spent preparing the shipment of the items was unacceptable
Review of , following an experience of by JACOB W. *
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outstanding service provided!
Review of , following an experience of by LAYLA H. *
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Very disappointing. Money was withdrawn instantly, but items was only send some two-three weeks later after several reminders and in the end my cancellation of the order. Last time I order items from bmw.europe-moto.com.
Review of , following an experience of by AVA R. *
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This is an excellent source for BMW gear they have not allowed to be brought into the USA. I love to buy what I want when I want and while the product did not exactly match the description and DHL adds to small orders I LOVE having this as an option for my stable of BMW's.
Review of , following an experience of by LOUIS C. *
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Thanks!
Review of , following an experience of by SAMANTHA M. *
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O pedal do cambio que comprei veio diferente do original. Minha Motocicleta é uma K1300S ano 2013
Review of , following an experience of by ALFIE C. *
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Very efficient and welcoming. Very happy with the service
Review of , following an experience of by EVIE G. *
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