Customer reviews

• 4 / 5

  

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  I got, what ordered. Order process took only one week.

  Review of 15/10/2021, following an experience of 08/05/2021 by A A. *

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• 5 / 5

  

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  Great online seller

  Review of 15/10/2021, following an experience of 16/06/2021 by A A. *

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• 5 / 5

  

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  Artikelen goed ontvangen alleen niet tevreden van de levering met DPD.

  Review of 14/10/2021, following an experience of 01/09/2021 by A A. *

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• 5 / 5

  

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  Tried them first on a 12 days trip to 3 Greek islands, Crete, Rhodos, Evia and came back so happy and comfortable. I crossed with them from the first time I put them on 5500 km without any issue except that they are very convenient. Thank you BMW Motorrad

  Review of 14/10/2021, following an experience of 09/09/2021 by A A. *

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• 3 / 5

  

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  Poor customer support. Nobody responds on the mail. Facebook after 1-2 days. The phone is picked up after very long hanging or never. You cant cancel or change order. In general don't recommend.

  Review of 14/10/2021, following an experience of 05/09/2021 by A A. *

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• 1 / 5

  

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  When I was searching for parts, the delivery time was 3-4 days. Made an order on August 30 2021. For indicators and break pads. Shipment was done on September 14 2021. Shipment I paid for was for DHL, and was later done with another courier. Reasons beyond my understanding. At this very moment the shipment is stuck somewhere in Paris because of insufficient documentation. This is just disappointing.

  Review of 14/10/2021, following an experience of 04/09/2021 by A A. *

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• 1 / 5

  

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  The site navigation and search function was good. Unfortunately the part I received is not what was pictured on the BMW Europe Moto website. I am trying to organise return with customer service but they are very slow in responding. Not happy.

  Review of 14/10/2021, following an experience of 05/09/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good service

  Review of 14/10/2021, following an experience of 05/08/2021 by A A. *

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• 2 / 5

  

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  Instead of the 3-5days delivery it was actually 21days. Not impressed.

  Review of 14/10/2021, following an experience of 01/09/2021 by A A. *

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• 5 / 5

  

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  BMW parts

  Review of 14/10/2021, following an experience of 06/08/2021 by A A. *

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• 5 / 5

  

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  Excellent service - thanks

  Review of 14/10/2021, following an experience of 27/06/2021 by A A. *

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• 3 / 5

  

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  Slow to fulfill orders. You’ll get auto generated emails which specify a delivery date, but I have ordered from them twice now and each time the items were not shipped until after that stated delivery date had passed. Three stars since they do have decent prices. You’ll just need to wait longer than they indicate for your items to arrive.

  Review of 10/10/2021, following an experience of 02/09/2021 by A A. *

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• 5 / 5

  

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  Great service. Quick delivery.

  Review of 10/10/2021, following an experience of 04/09/2021 by A A. *

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• 3 / 5

  

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  The suitcase was scraped when I got it

  Review of 10/10/2021, following an experience of 02/09/2021 by A A. *

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• 5 / 5

  

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  Satisfied

  Review of 10/10/2021, following an experience of 27/08/2021 by A A. *

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• 5 / 5

  

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  Everything in the order was packed well and in a box just the right size to fit everything as not to be expensive for shipping costs.

  Review of 10/10/2021, following an experience of 27/08/2021 by A A. *

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• 1 / 5

  

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  delay to ship, communication difficulty and defective product

  Review of 10/10/2021, following an experience of 15/08/2021 by A A. *

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• 3 / 5

  

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  The postage started out at £7 but because I live in Scotland it changed to £14 . Then because it’s coming from Germany to me I was charged £54 import tax all that was never mentioned at the time off sale.

  Review of 10/10/2021, following an experience of 29/08/2021 by A A. *

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• 5 / 5

  

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  Fast delivery, great prices. I am a returning costumer, happy every time.

  Review of 10/10/2021, following an experience of 29/08/2021 by A A. *

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• 5 / 5

  

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  Great service and delivered quickly

  Review of 09/10/2021, following an experience of 06/09/2021 by A A. *

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• 5 / 5

  

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  Very good shipment and package.

  Review of 09/10/2021, following an experience of 05/09/2021 by A A. *

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• 4 / 5

  

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  Better packaging, a little more reinforced

  Review of 09/10/2021, following an experience of 06/09/2021 by A A. *

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• 2 / 5

  

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  Despite item showing as in stock for 3-5 days delivery, it took nearly 2 weeks to arrive. Customer service team responsive but frankly dismissive and disinterested.

  Review of 09/10/2021, following an experience of 31/08/2021 by A A. *

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• 5 / 5

  

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  Good site to purchase from. Easy navigation throughout. Excellent quality material & designs. Recommend to all Bmw riders

  Review of 09/10/2021, following an experience of 05/09/2021 by A A. *

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• 5 / 5

  

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  Ok.👍

  Review of 09/10/2021, following an experience of 31/08/2021 by A A. *

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• 5 / 5

  

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  Great communication assured me I had the correct item. Good ordering system and secure payment process. Delivery took a long time, but given the state of the world.. However, I'm 73 and impatient, at times. ✌

  Review of 09/10/2021, following an experience of 26/08/2021 by A A. *

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• 5 / 5

  

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  Top quality and very fast. Thank you!

  Review of 09/10/2021, following an experience of 19/04/2021 by A A. *

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• 5 / 5

  

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  Perfect experience.

  Review of 09/10/2021, following an experience of 07/09/2021 by A A. *

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• 5 / 5

  

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  All good

  Review of 09/10/2021, following an experience of 29/08/2021 by A A. *

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• 3 / 5

  

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  Long delivery time and expensive product…but it’s bmw so what do you expect? !!

  Review of 09/10/2021, following an experience of 24/08/2021 by A A. *

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• 1 / 5

  

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  I have an ongoing saga with this group of bull shitters. The promised 5 day delivery, or whatever it was ended up being being several weeks before they said they'd send it by priority courier. I told them not to bother but a week later they sent it anyway. When it eventually arrived (a seat in a black bin liner), I refused to accept it and the courier took it way to be send back to the sender. Weeks later and it still hadn't been returned as they had not bothered to contact the courier. So, they've lost a sale and had to pay postage in both directions. Fortunately, I paid by PayPal whom refunded me the full cost once I lodged a complaint. Stay clear from them and if possible report them.

  Review of 09/10/2021, following an experience of 03/08/2021 by A A. *

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• 2 / 5

  

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  My order took over three months to arrive and the cost was extortionate.

  Review of 25/09/2021, following an experience of 01/07/2021 by A A. *

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• 5 / 5

  

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  My wife is a happy lady, very comfortable for her.

  Review of 25/09/2021, following an experience of 05/08/2021 by A A. *

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• 2 / 5

  

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  Delivery was delayed for ~ month.

  Review of 20/09/2021, following an experience of 17/07/2021 by A A. *

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• 5 / 5

  

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  Very good service

  Review of 20/09/2021, following an experience of 01/08/2021 by A A. *

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• 3 / 5

  

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  In general the rating would be greater than a 3. Prices are great but too often items appear in stock and ready to ship until you actually order it. Then after a few days you get an email saying its out of stock and needs to be ordered from BMW. This is fine unless like me, the part you want is also out of stock at BMW. Orders should not be processed if the item is not in stock and the in stock availability in the online store should reflect the same. If the user sees the correct in stock date they can make an informed decide at the point of purchase instead of being told afterwards that the stock is not actually available.

  Review of 20/09/2021, following an experience of 22/07/2021 by A A. *

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• 4 / 5

  

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  Good service. Parts as described and fitted with no issues.

  Review of 20/09/2021, following an experience of 27/07/2021 by A A. *

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• 5 / 5

  

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  Fantastic staff made more than welcome

  Review of 20/09/2021, following an experience of 30/07/2021 by A A. *

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• 3 / 5

  

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  Too long delivery time. No answer when calling the number on the website

  Review of 17/09/2021, following an experience of 02/08/2021 by A A. *

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• 5 / 5

  

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  Servicio rápido y eficiente, buen precio en general

  Review of 17/09/2021, following an experience of 26/07/2021 by A A. *

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• 4 / 5

  

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  My experience with bmw.europe-moto.com was good, I just wish they were located in Germany. Shipping time was a little below average when compared with other companies. I'll shop there again.

  Review of 17/09/2021, following an experience of 27/07/2021 by A A. *

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• 4 / 5

  

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  Good service, speedy shipping but packaging of helmet could be better

  Review of 17/09/2021, following an experience of 30/07/2021 by A A. *

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• 3 / 5

  

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  It took quite long time to get the product and not much detail explanation about why.

  Review of 17/09/2021, following an experience of 21/07/2021 by A A. *

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• 2 / 5

  

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  It was very disappointing to find stock levels on the website are not accurate. I contacted customer support after I received an out of stock notification. I required that the order would be fullfilled before a certain date or otherwise teh order should be canceled so I could order elsewhere. Delivery before that date was promissed but in the end items arrived after I returned from a trip on which I required the items. So website and service wise disappointing but the items were delivered correctly and for a competitive prise, albeit to late.

  Review of 17/09/2021, following an experience of 14/07/2021 by A A. *

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• 3 / 5

  

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  Very good product diversity but slow delivery

  Review of 17/09/2021, following an experience of 05/07/2021 by A A. *

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• 2 / 5

  

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  .To long to get the produc!! , very easy to call by the phone number to the shoo .but most of the time no body! Answer!!!, Products are good and correct. Thanks..

  Review of 17/09/2021, following an experience of 24/06/2021 by A A. *

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• 5 / 5

  

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  all good

  Review of 17/09/2021, following an experience of 26/07/2021 by A A. *

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• 4 / 5

  

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  Received item no problems delivery on time as stated 👍

  Review of 14/09/2021, following an experience of 23/07/2021 by A A. *

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• 5 / 5

  

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  outstanding service provided!

  Review of 14/09/2021, following an experience of 20/07/2021 by A A. *

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• 2 / 5

  

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  the time spent preparing the shipment of the items was unacceptable

  Review of 14/09/2021, following an experience of 13/07/2021 by A A. *

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• 4 / 5

  

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  There could be improvement in the communication but otherwise, I was very happy with everything!

  Review of 14/09/2021, following an experience of 09/05/2021 by A A. *

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• 5 / 5

  

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  Thanks!

  Review of 12/09/2021, following an experience of 18/07/2021 by A A. *

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• 5 / 5

  

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  This is an excellent source for BMW gear they have not allowed to be brought into the USA. I love to buy what I want when I want and while the product did not exactly match the description and DHL adds to small orders I LOVE having this as an option for my stable of BMW's.

  Review of 12/09/2021, following an experience of 20/05/2021 by A A. *

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• 1 / 5

  

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  Very disappointing. Money was withdrawn instantly, but items was only send some two-three weeks later after several reminders and in the end my cancellation of the order. Last time I order items from bmw.europe-moto.com.

  Review of 12/09/2021, following an experience of 06/07/2021 by A A. *

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• 4 / 5

  

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  O pedal do cambio que comprei veio diferente do original. Minha Motocicleta é uma K1300S ano 2013

  Review of 10/09/2021, following an experience of 04/07/2021 by A A. *

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• 4 / 5

  

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  Overall the service quality is good and only one issue is the glove size may got some problem and doesn't comply with the size chart, in particular the glove I bought the same size before and this time is very tight and much smaller, even size label was re-labelled as 9-9.5 but actual is 8-8.5.

  Review of 10/09/2021, following an experience of 23/07/2021 by A A. *

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• 5 / 5

  

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  Very efficient and welcoming. Very happy with the service

  Review of 10/09/2021, following an experience of 20/07/2021 by A A. *

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• 5 / 5

  

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  Very good products. Highly recommend

  Review of 10/09/2021, following an experience of 30/04/2021 by A A. *

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• 1 / 5

  

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  When I ordered the item I was informed 3-5 days. This changed to 10 days. The item did not arrive on the 10 day. When I asked by email why, I was told they were awaiting stock. I then emailed to cancel the order. The following day they replied to say it was too late to cancel as the part was with the shipping company and would be with me within 2 days. Parcel arrived after 5 days and returned. The phone never gets answered and they don’t respect the customer’s wishes.

  Review of 10/09/2021, following an experience of 09/07/2021 by A A. *

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• 1 / 5

  

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  I believe the item was overpriced but as I like to be associated with quality brands and have the absolute correct parts for the machine they have been added to, I paid the premium. To add to the disappointment, the product was delivered much later than was originally promised and the communication to affect was very poor. When I did receive an update it was in French and I appreciate that as an English non-French speaking individual, which is ignorance on my part, I had no clue about the details I had been sent. That said, I am satisfied with the product that has been supplied

  Review of 09/09/2021, following an experience of 05/07/2021 by A A. *

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• 4 / 5

  

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  Very well packed, but a long time in coming, but in fairness that’s probably done o covid 19 delays 👍🇸🇪

  Review of 09/09/2021, following an experience of 06/07/2021 by A A. *

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• 5 / 5

  

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  Good and quick service, at a reasonable price. A good choice of accessories for BMW motorcycles.

  Review of 09/09/2021, following an experience of 07/06/2021 by A A. *

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• 4 / 5

  

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  Everything went OK as expected and the piece of equipment was exactly what I have expected. Very well packed and easy to mount. The time between order and delivery is the only reason I do not rate 5 stars. But eventually it has nothing to do with bmw.europe-moto.com

  Review of 09/09/2021, following an experience of 18/04/2021 by A A. *

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• 5 / 5

  

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  Pleasure.fast delivery

  Review of 08/09/2021, following an experience of 08/06/2021 by A A. *

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• 5 / 5

  

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  Everything was great!

  Review of 08/09/2021, following an experience of 31/05/2021 by A A. *

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• 5 / 5

  

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  Very good recepcion, good and fast work, very nicely attended

  Review of 08/09/2021, following an experience of 31/05/2021 by A A. *

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• 5 / 5

  

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  👍great!

  Review of 08/09/2021, following an experience of 07/05/2021 by A A. *

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• 4 / 5

  

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  good

  Review of 08/09/2021, following an experience of 10/05/2021 by A A. *

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• 3 / 5

  

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  2 weeks return policy is way too short Processing and Delivery of the order is very slow. Aftee 2 weeks i could not return a helmet that was too small 👎🏻

  Review of 08/09/2021, following an experience of 01/07/2021 by A A. *

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• 5 / 5

  

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  Trusty and reliable

  Review of 08/09/2021, following an experience of 09/05/2021 by A A. *

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• 2 / 5

  

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  Really poor support... No or severely delayed responses on all channels. They would not reply on emails (had to contact in every possible channel), delete any questions in comments on social, and the only thing you hear over the phone is a "we're always there to help" auto response which is a kind of a joke as they never reply no mater what day or time of the day you're calling. Really disappointed.

  Review of 08/09/2021, following an experience of 19/04/2021 by A A. *

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• 4 / 5

  

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  I feel high satisfaction.

  Review of 08/09/2021, following an experience of 16/04/2021 by A A. *

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• 4 / 5

  

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  deliveries may take, no they mostly take more than a week...

  Review of 08/09/2021, following an experience of 27/04/2021 by A A. *

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• 4 / 5

  

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  Exactly what I wanted as per description and delivered promptly

  Review of 08/09/2021, following an experience of 11/04/2021 by A A. *

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• 5 / 5

  

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  Great and correct service!

  Review of 08/09/2021, following an experience of 16/04/2021 by A A. *

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• 5 / 5

  

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  Everything is excellent.

  Review of 08/09/2021, following an experience of 05/05/2021 by A A. *

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• 5 / 5

  

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  Great service!

  Review of 08/09/2021, following an experience of 10/04/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Had to persue for dispatch details, confirmed my order, but no advice re shipping

  Review of 08/09/2021, following an experience of 28/03/2021 by A A. *

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• 4 / 5

  

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  I ordered the products and was quickly told there was a delay which I was happy to accept. I was given an estimate of the delay so near that time I regularly checked the website to see if the product was now available. Once it was available I contacted the company to confirm they were fulfilling the order. Coincidentally they said they were fulfilling the order just at the time I prompted a reminder. Products arrived quickly and have proved to be good

  Review of 08/09/2021, following an experience of 07/04/2021 by A A. *

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• 5 / 5

  

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  Fast east transaction, no fuss.

  Review of 08/09/2021, following an experience of 24/03/2021 by A A. *

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• 4 / 5

  

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  excelent but stil to expencive :)

  Review of 08/09/2021, following an experience of 18/03/2021 by A A. *

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• 3 / 5

  

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  Product top class Good price,But Very slow service.

  Review of 08/09/2021, following an experience of 22/03/2021 by A A. *

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• 5 / 5

  

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  delivery at a good level, the goods are very high quality, thank you.

  Review of 07/09/2021, following an experience of 06/07/2021 by A A. *

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• 5 / 5

  

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  great communication and fast delivery

  Review of 07/09/2021, following an experience of 07/07/2021 by A A. *

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• 3 / 5

  

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  Good service but didn't know about the extra tax import costs and the pannier was dented on arrival

  Review of 07/09/2021, following an experience of 13/07/2021 by A A. *

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• 5 / 5

  

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  THERE WAS A WEEK DELAY OF THE DEPACH OF MY ORDER BUT I SUUPOSE THATS OK FOR THIS COVID PERIOD. EXCEPT OF THAT THE SERVICE WAS FINE, THE PRODUCTS PACKED GOOD. THANX A LOT.

  Review of 07/09/2021, following an experience of 01/07/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent seller, fast shipping, excellent product packaging and very good price.

  Review of 07/09/2021, following an experience of 22/06/2021 by A A. *

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• 5 / 5

  

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  Fast delivery, PayPal accepted

  Review of 07/09/2021, following an experience of 21/06/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service per usual. What I cannot find in the USA I can fine via Europe Moto.

  Review of 07/09/2021, following an experience of 18/06/2021 by A A. *

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• 5 / 5

  

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  Great pricing, service and very fast shipping

  Review of 07/09/2021, following an experience of 24/06/2021 by A A. *

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• 4 / 5

  

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  Everything is great, the prices and suoply are good. I have no reason to complain. Maybe some regular points, discount, personal offer would be a super cool for “old” customers. Thanks.

  Review of 07/09/2021, following an experience of 04/07/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service..Great products

  Review of 07/09/2021, following an experience of 23/06/2021 by A A. *

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• 4 / 5

  

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  Good service and delivered as announced.

  Review of 07/09/2021, following an experience of 22/06/2021 by A A. *

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• 5 / 5

  

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  Good service. But with shipping time i can order a item with a bmw dealer in ireland and have it a lot faster.

  Review of 07/09/2021, following an experience of 20/06/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good selection. Have things available that are hard to find locally. Pretty fast delivery

  Review of 07/09/2021, following an experience of 19/06/2021 by A A. *

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• 5 / 5

  

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  Smooth transaction Parts arrived very quickly in perfect condition and as described

  Review of 07/09/2021, following an experience of 06/07/2021 by A A. *

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• 5 / 5

  

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  Great company to deal with I have no hesitation in recommending them to all my motorbike friends.Excelent service

  Review of 07/09/2021, following an experience of 26/06/2021 by A A. *

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• 5 / 5

  

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  Good website!

  Review of 07/09/2021, following an experience of 03/07/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Clear site, fast shipment, products as expected are excellent.

  Review of 07/09/2021, following an experience of 25/06/2021 by A A. *

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• 5 / 5

  

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  Wonderful customer service and great sprouts experience shopping with you guys! Thank you. I really appreciated the team coming back to my emails to answer my questions before I made my order.

  Review of 07/09/2021, following an experience of 01/07/2021 by A A. *

  *Pseudonymized data at the request of the author

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