Customer reviews

• 5 / 5

  

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  So easy to engage with, constant updates about delivery, no issues

  Review of 07/09/2021, following an experience of 02/06/2021 by A A. *

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• 3 / 5

  

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  Too long lead-times. Shipping takes quite a while. This is not typical for a premium brand like BMW. Customers of BMW are used to get the top quality service.

  Review of 07/09/2021, following an experience of 17/05/2021 by A A. *

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• 3 / 5

  

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  High Quality material, but the delivery times are awful. Think 6-8 weeks and pray. If you aren’t in a hurry, then these guys are good. If you want your stuff quickly, go elsewhere.

  Review of 07/09/2021, following an experience of 12/06/2021 by A A. *

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• 5 / 5

  

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  Easy website, clear costings and quick delivery.

  Review of 07/09/2021, following an experience of 16/06/2021 by A A. *

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• 3 / 5

  

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  Some merchandise was out of size

  Review of 07/09/2021, following an experience of 20/05/2021 by A A. *

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• 5 / 5

  

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  excellent service. delivery was fast and everything was smooth. will definitely order from the website again.

  Review of 07/09/2021, following an experience of 08/06/2021 by A A. *

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• 1 / 5

  

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  Awful in every way. Order took a month to be delivered. Wrong parts sent, "easy to install" parts came with warnings that they must be fitted by professionals. Shambolic. Avoid at all costs.

  Review of 07/09/2021, following an experience of 10/06/2021 by A A. *

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• 3 / 5

  

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  I found the offer very attractive, the presentation of product range good and pricing very competitive. However, if there was any notice about delivery charges to the UK, it was very small font. I purchased 3 items, all delivered as expected but one item was the wrong size. DHL informed me I had to pay import charges and VAT on top of the product pricing, making it more expensive than buying from a UK BMW dealer direct. also the item I then returned (was refunded by you promptly) I could not or am finding it very difficult to process, the reclaiming of the VAT already paid. In summary, nice website, good delivery etc BUT failure to advise UK customers of full costs and challenges of returns, when you target and advertise to UK customers direct, is appalling - I view it as almost a scam/confidence trick, but have to accept I was taken in with the marketing and did not look in detail and the Terms & Conditions (as you no doubt plan)

  Review of 07/09/2021, following an experience of 28/05/2021 by A A. *

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• 5 / 5

  

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  Everything I've ordered has arrived in good time. Very happy with Europe moto!

  Review of 07/09/2021, following an experience of 17/06/2021 by A A. *

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• 5 / 5

  

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  Great site, easy to find the product I was looking for and was delivered to my brother as a birthday gift in good time and in perfect condition, what more could I ask for ? Well done guys !!

  Review of 07/09/2021, following an experience of 08/06/2021 by A A. *

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• 1 / 5

  

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  My order was suppose to be here 28/08/21 It’s still not here! It’s taken 7 unanswered emails and speaking to my bank to do a reverse charge to get them to do anything. I got a tracking number two days ago, estimated delivery 31/09/21 that’s over a month from my original order they said would be here and on top of that I’ve had to pay £107 import tax! I’ll never use these cowboys again! Shocking customer service! Extremely angry.

  Review of 07/09/2021, following an experience of 13/06/2021 by A A. *

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• 5 / 5

  

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  Bom serviço e entrega dentro do prazo previsto.

  Review of 07/09/2021, following an experience of 29/05/2021 by A A. *

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• 1 / 5

  

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  I really think it was terrible experience. Bmw ask me to change my order more than three times, just because that thing is no more available (which it don’t even show on the website.) And the online shopping website is not good enough, that I can only change my ordering with writing email to customer service. After that, Bmw didn’t ship my stuff on time, and without gave my any information, until I asked, then they told me there was something unavailable AGAIN! But the most unbelievable thing was, I couldn’t saw any apologize from their Emails(we contacted with each other for more than 10 emails, and they didn’t gave me one time sorry in all emails), even they mad me had a such suck experience. I’m really sad that I could only give 1 star (if I can choose I’ll give no star), I just can’t believe that BMW, such a big and famous company can let their customer so disappointed.

  Review of 07/09/2021, following an experience of 17/05/2021 by A A. *

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• 3 / 5

  

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  The survice does not correspond to the expectations of BMW customers.

  Review of 07/09/2021, following an experience of 27/05/2021 by A A. *

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• 1 / 5

  

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  I ordered a jacket but they canceled My order then charged My card the full amount but paid less back, so not satisfied

  Review of 07/09/2021, following an experience of 13/05/2021 by A A. *

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• 2 / 5

  

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  Your delivery process should be looked into

  Review of 07/09/2021, following an experience of 12/05/2021 by A A. *

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• 3 / 5

  

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  I've twice ordered an item that only later I was informed it was out of stock. I had t cancel the order and switch to another choice. The website is lagging the stock position which is a basic element of a web based service.

  Review of 07/09/2021, following an experience of 16/05/2021 by A A. *

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• 1 / 5

  

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  Awful service…paid for item then was told I had to pay €80 extra for postage even though I paid what the website told me it would cost. Questioned this and was told oh yes we got that wrong it will be £36 extra. Decided to pay this because I needed the item for a trip that was planned. Had to wait weeks for delivery. Well never buy from them again

  Review of 07/09/2021, following an experience of 22/04/2021 by A A. *

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• 2 / 5

  

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  My order was significantly delayed as it turned out the item wasn't in stock [not as advertised]. After two weeks I chased the order which, according to the website, had apparently been ready for despatch for a week or so, I couldn't get through on the landline, eventually got a reply to one of my several emails which apologised for the delay and then nothing happened for several more weeks. Then received automated notification it was on its way and it turned up a couple of days later. Item was fine and as ordered.

  Review of 07/09/2021, following an experience of 11/05/2021 by A A. *

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• 1 / 5

  

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  Very bad

  Review of 07/09/2021, following an experience of 14/05/2021 by A A. *

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• 3 / 5

  

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  Long delivery time

  Review of 07/09/2021, following an experience of 13/05/2021 by A A. *

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• 5 / 5

  

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  Very happy with my purchases, good value and speedy service, will definitely use this website again.

  Review of 07/09/2021, following an experience of 30/04/2021 by A A. *

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• 1 / 5

  

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  I waited like forever for my order when I wanted to cancel it, they told me that it’s not possible, so I waited more. Very disappointing.

  Review of 07/09/2021, following an experience of 02/05/2021 by A A. *

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• 5 / 5

  

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  Trust seller Originial products Fast shipping

  Review of 07/09/2021, following an experience of 22/04/2021 by A A. *

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• 5 / 5

  

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  The service I received was very good & the product was excellent & price was discounted. At the time of order I was given a delivery date, it didn’t arrive so had to email for an update, the product had to be ordered in which caused the delay.

  Review of 07/09/2021, following an experience of 05/05/2021 by A A. *

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• 4 / 5

  

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  I was very satisfied with my buying experience with BMW and the products fully satisfied my expectations.

  Review of 07/09/2021, following an experience of 11/05/2021 by A A. *

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• 4 / 5

  

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  Nothing to say

  Review of 07/09/2021, following an experience of 25/04/2021 by A A. *

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• 4 / 5

  

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  It is easy to navigate on site, and the ordering process was very good. The products from BMW have the right quality and was according to my expectations.

  Review of 07/09/2021, following an experience of 16/05/2021 by A A. *

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• 2 / 5

  

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  Your delivery needs to be looked at. When I enquirer with customer service I was promised delivery at a particular date which was never adhered to even after repeated reminder.

  Review of 07/09/2021, following an experience of 18/04/2021 by A A. *

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• 5 / 5

  

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  Brilliant site, excellent customer service, delivered on time.

  Review of 07/09/2021, following an experience of 13/04/2021 by A A. *

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• 5 / 5

  

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  Nice product lines, almost everything you can imagine from BMW is available. Price is nice, but beware of "great" discounts, discounts are most likely granted on high "bruto"-prices, check also the price at your local dealer, still in many cases, BMW-Europe is cheaper. Way of informing of the status of your order/shipment is fine

  Review of 07/09/2021, following an experience of 16/04/2021 by A A. *

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• 1 / 5

  

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  some of my parts are missing from my order and MARC ABOUL will not respond mike

  Review of 07/09/2021, following an experience of 11/04/2021 by A A. *

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• 5 / 5

  

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  Excellent international service, express delivery. Very comfortable wear.

  Review of 07/09/2021, following an experience of 19/04/2021 by A A. *

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• 5 / 5

  

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  very good and cheap. unfortunately since it's not uk based i had to pay the tax for the import in uk. was cheaper anyway my purchaseeven with the tax added

  Review of 07/09/2021, following an experience of 10/04/2021 by A A. *

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• 5 / 5

  

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  Xxxxxx

  Review of 07/09/2021, following an experience of 10/04/2021 by A A. *

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• 5 / 5

  

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  excellent on all fronts

  Review of 07/09/2021, following an experience of 11/03/2021 by A A. *

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• 3 / 5

  

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  The product was good but delivery took ages. There were no updates on when it would be shipped or why there was a delay. I had to chase up customer service for updates which were slow in responding. All in all it took well over 3 weeks for an in-stock item to arrive.

  Review of 07/09/2021, following an experience of 06/04/2021 by A A. *

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• 2 / 5

  

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  Delay in shipment, delay in reply to message, never received a right answer. 2 stars only because arrived the item I payied for, otherwise was 1 star

  Review of 07/09/2021, following an experience of 21/04/2021 by A A. *

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• 5 / 5

  

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  Items received were exactly what I ordered

  Review of 07/09/2021, following an experience of 19/04/2021 by A A. *

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• 2 / 5

  

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  Communication was not good, I didn’t receive reply for most of my emails. It took more than a month to ship the items. One of the items is faulty, send the email to see what to do and didn’t get a reply…

  Review of 07/09/2021, following an experience of 04/04/2021 by A A. *

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• 4 / 5

  

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  very good, can be better

  Review of 07/09/2021, following an experience of 16/03/2021 by A A. *

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• 3 / 5

  

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  I think it is a fair service but the stock information could be improved as well the delivery times wich in my opinion take to long

  Review of 07/09/2021, following an experience of 14/03/2021 by A A. *

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• 2 / 5

  

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  You have to wait for few months…

  Review of 07/09/2021, following an experience of 25/02/2021 by A A. *

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