Customer reviews for brevo.com

Customer reviews

• 5 / 5

  

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  Although I've been with SendInBlue in a short time, I can say that their support is very, very good. They respond immediately and address my problems promptly.

  Review of 11/11/2019, following an experience of 26/09/2019 by CHARLIE R. *

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• 5 / 5

  

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  Great platform; easy to use.

  Review of 11/11/2019, following an experience of 25/09/2019 by MARTIN S. *

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• 5 / 5

  

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  Extra system for mail marketing

  Review of 06/11/2019, following an experience of 20/09/2019 by SHANNON S. *

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• 2 / 5

  

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  Dissapointed about the delivery numbers.

  Review of 06/11/2019, following an experience of 21/08/2019 by OSCAR C. *

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• 4 / 5

  

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  Good

  Review of 01/11/2019, following an experience of 16/09/2019 by LEXI R. *

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• 1 / 5

  

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  Website navigation and subscribing to the Product is easier. Customer service is poor had to cancel my subscription.

  Review of 31/10/2019, following an experience of 16/08/2019 by GAVIN O. *

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• 1 / 5

  

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  I signed up, system failed to deliver, tried helpdesk - still no joy. Cancelled, unsubscribed had to do that twice as I still got e mail marketing and now they've given my contact info to a third party survey firm. Very unhappy with a very poor service from a firm which cant even follow direct marketing rules for itself.

  Review of 29/10/2019, following an experience of 13/08/2019 by ISABELLA G. *

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• 3 / 5

  

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  The platform itself is excellent and easy to use, however, like all mass email systems, it does hit the spam filters a lot. Better to get a CRM system that can email directly from your email address.

  Review of 28/10/2019, following an experience of 11/09/2019 by LILY L. *

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• 4 / 5

  

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  Simple, rapide

  Review of 28/10/2019, following an experience of 10/09/2019 by OWEN M. *

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• 3 / 5

  

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  they keep contacting me for no good reason, almost in breach of gdpr!!!!!!!

  Review of 26/10/2019, following an experience of 10/09/2019 by JAMIE A. *

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• 5 / 5

  

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  Moved over from Mailchimp and found it so much better. Have a small company and it's perfect for our needs.

  Review of 22/10/2019, following an experience of 06/09/2019 by HENRY H. *

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• 5 / 5

  

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  Muito bom

  Review of 22/10/2019, following an experience of 05/09/2019 by DAVE H. *

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• 3 / 5

  

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  good

  Review of 21/10/2019, following an experience of 30/08/2019 by JACKSON C. *

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• 4 / 5

  

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  Works great, format is a little confusing.

  Review of 20/10/2019, following an experience of 03/09/2019 by DAVID M. *

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• 5 / 5

  

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  Perfect ! I have only to say that from my point of view, it provides too much (excessive number) notifications by email for any kind of little edit in the settings. For the rest, Very functional and easy to use.

  Review of 20/10/2019, following an experience of 04/09/2019 by CHARLOTTE W. *

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• 5 / 5

  

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  It was a little difficult to set up but worth the effort. I am currently trying it on a free account but I plan on subscribing soon.

  Review of 19/10/2019, following an experience of 03/09/2019 by AVA H. *

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• 3 / 5

  

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  It works quite well in general but could be more customized for clients' needs, for example, allowing changes of the text colours, the shapes of images as key elements in a newsletter.

  Review of 16/10/2019, following an experience of 29/08/2019 by AARON P. *

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• 3 / 5

  

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  Service seems good. Don't have much experience' with others.

  Review of 11/10/2019, following an experience of 26/08/2019 by AMY R. *

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• 1 / 5

  

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  extremely glitchy and no one knew exactly why most ppl signing up are getting an error message i will probably leave send in blue as soon as i can

  Review of 09/10/2019, following an experience of 25/07/2019 by COURTNEY W. *

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• 4 / 5

  

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  contains the elements and flexibility that I'm looking for. One suggestion: Pls remove blue in the invoice. Because of costs invoices are printed in b/w. And blue.........

  Review of 03/10/2019, following an experience of 18/08/2019 by WILLIAM O. *

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• 5 / 5

  

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  We made the tranistion form a different platform over to SendinBlue and wished we'd done it sooner! Ease of use, digital tools, automation, and an affordable solution right up to enterprise level. Very happy with SendinBlue

  Review of 01/10/2019, following an experience of 16/08/2019 by ROSS W. *

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• 3 / 5

  

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  Most of the Emails go in Spam folder of the receiver though it goes to their inbox when we mail directly from our mailbox

  Review of 30/09/2019, following an experience of 13/08/2019 by MATTHEW M. *

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• 1 / 5

  

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  NO RESULT FROM THIS TOOL... No opens & no clicks from this tool... its completely waste of money. I m looking for refund. No Proper customer support

  Review of 29/09/2019, following an experience of 15/07/2019 by ANDY C. *

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• 4 / 5

  

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  This is a good email.program to send out news letters to a large audience. I used to use mailchimp but i find sendinblue easier to use.

  Review of 27/09/2019, following an experience of 12/08/2019 by WILL H. *

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• 5 / 5

  

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  Easy and straight-forward app that helps you with email marketing.

  Review of 25/09/2019, following an experience of 09/08/2019 by FLORENCE M. *

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• 5 / 5

  

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  Great service & high efficiency of solving problem!

  Review of 25/09/2019, following an experience of 09/08/2019 by BRADLEY M. *

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• 5 / 5

  

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  Its good to use and promote my product. Thanks

  Review of 23/09/2019, following an experience of 07/08/2019 by SEBASTIAN H. *

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• 5 / 5

  

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  I also love their service. Amazing support, Highly recommended!

  Review of 20/09/2019, following an experience of 05/08/2019 by SASHA O. *

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• 5 / 5

  

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  Excellent email marketing tool

  Review of 20/09/2019, following an experience of 05/08/2019 by ISABELLA P. *

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• 5 / 5

  

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  I don't have enough superlatives to describe my experience. I'll just have to make do with Amazingly Excellent! I highly recommend it.

  Review of 18/09/2019, following an experience of 01/08/2019 by DAMIEN R. *

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• 5 / 5

  

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  Although I am a new user, I found the interface simple to work with, the templates great and the overall results and stats what I wanted to know! I look forward to continued use and referring others.

  Review of 17/09/2019, following an experience of 01/08/2019 by LINDA G. *

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• 4 / 5

  

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  The Rich Text Email editor is inferior compared to others such as MailChimp.

  Review of 16/09/2019, following an experience of 31/07/2019 by WILL T. *

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• 4 / 5

  

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  Easy to use, looks good.

  Review of 09/09/2019, following an experience of 25/07/2019 by OLIVER B. *

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• 5 / 5

  

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  Great service

  Review of 09/09/2019, following an experience of 25/07/2019 by DANIEL B. *

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• 5 / 5

  

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  The best site for newsletters!!!

  Review of 05/09/2019, following an experience of 18/07/2019 by YASMINE S. *

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• 1 / 5

  

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  Capping my hourly quota is silly. There are not enough leads to even make a significant dent on any server. This is a money maker for you because you want to get a paid account, or buy a seperate ID. My opinion of you is that your model of monthly retainers is excessive and I don't like this tactic. It's not good business.

  Review of 05/09/2019, following an experience of 21/06/2019 by YVONNE H. *

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• 5 / 5

  

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  Great

  Review of 03/09/2019, following an experience of 16/07/2019 by NATHAN G. *

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• 5 / 5

  

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  Didn't have a change to use it much - moved to Sendinblue, because Mailchimp f-ed up my mailinglist before launching the campaing. Sendinblue is suprisingly simple and just does the job I expected it to do. Plus the reports are of course great.

  Review of 02/09/2019, following an experience of 18/07/2019 by IAN R. *

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• 2 / 5

  

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  Too difficult to use.

  Review of 02/09/2019, following an experience of 17/06/2019 by KEITH M. *

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• 5 / 5

  

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  easy to use, reliable, fast customer service. Would be perfect if it would have a live chat 24/7.

  Review of 01/09/2019, following an experience of 17/07/2019 by JOEL M. *

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• 5 / 5

  

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  Good service provided by sendinblue

  Review of 30/08/2019, following an experience of 15/07/2019 by JAMIE M. *

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• 1 / 5

  

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  Support, unless you're an it genius, is impossible to grasp.

  Review of 28/08/2019, following an experience of 13/06/2019 by LINDA B. *

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• 1 / 5

  

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  No Proper Verified Way of Authenticated domain and No Remot support

  Review of 20/08/2019, following an experience of 05/06/2019 by TIM H. *

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• 5 / 5

  

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  Awesome

  Review of 20/08/2019, following an experience of 05/07/2019 by MATTHEW R. *

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• 5 / 5

  

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  I switched from Campaigner and Mailchimp. I'm thoroughly enjoying Sendinblue and it's ease of use. There is no learning curve.

  Review of 19/08/2019, following an experience of 01/07/2019 by DALE L. *

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• 5 / 5

  

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  Very easy to get started and to use

  Review of 16/08/2019, following an experience of 30/06/2019 by LEWIS M. *

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• 2 / 5

  

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  Not enough features for free users

  Review of 16/08/2019, following an experience of 01/06/2019 by NOAH G. *

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• 4 / 5

  

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  There will always be someone from SendInBlue to answer your questions whenever you have one.

  Review of 14/08/2019, following an experience of 14/06/2019 by SOFIA J. *

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• 5 / 5

  

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  Very easy to manage

  Review of 13/08/2019, following an experience of 28/06/2019 by JACKSON H. *

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• 5 / 5

  

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  Amazing capabilities for free users.

  Review of 05/08/2019, following an experience of 12/06/2019 by FINLEY M. *

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• 4 / 5

  

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  Very good

  Review of 04/08/2019, following an experience of 19/06/2019 by NICOLE A. *

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• 5 / 5

  

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  Excellent customer support

  Review of 01/08/2019, following an experience of 04/06/2019 by DAVID R. *

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• 5 / 5

  

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  Very good service with a very efficient customer service

  Review of 29/07/2019, following an experience of 13/06/2019 by CARRIE M. *

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• 4 / 5

  

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  I'm Happy with SendinBlue! there are some limitations in design in compare to MailChimp and their system flag you time by time by importing a long list of subscribers to your contact list... you need to schedule your campaigns 1 day in advance and explain about your email sources..., It is affordable and give you a higher percentage in delivery... performance-wise I see better results than other apps.

  Review of 22/07/2019, following an experience of 04/06/2019 by PETER S. *

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• 5 / 5

  

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  best

  Review of 17/07/2019, following an experience of 27/05/2019 by CHRISTIAN S. *

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• 1 / 5

  

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  Very difficult to work with!

  Review of 15/07/2019, following an experience of 30/04/2019 by ALEXA P. *

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• 5 / 5

  

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  I'm using the free version of sendinblue and finding it very good. If we are lucky enough to grow our customer numbers it's most likely that I would stay with sendinblue and upgrade to a paid subscription. I've appreciated that there's been no pressure to do that.

  Review of 13/07/2019, following an experience of 28/05/2019 by MARY C. *

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• 5 / 5

  

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  very good. must say about "fields" this was exactly I was looking for.

  Review of 09/07/2019, following an experience of 21/05/2019 by JESSICA M. *

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• 5 / 5

  

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  Great service!

  Review of 08/07/2019, following an experience of 22/05/2019 by ELLIOT B. *

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• 4 / 5

  

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  I have enjoyed using Sendinblue for about three months now. It took a little bit of time to learn to use the system, but they had enough tutorials that the learning curve wasn't too painful. I would have given them 5 stars if the onboarding process would have been a little easier, otherwise, I believe they are a 5 star service. I appreciate their commitment to maintaining a good sending reputation and my email delivery rates are excellent because of it. Their reporting sytem is decent and the ability to automate things is nice. I have been using Zapier to integrate Sendinblue with other applications and that has been working well. I look forward to seeing Sendinblue's integrations improve with other apps over time. I would recommend using Sendinblue.

  Review of 02/07/2019, following an experience of 17/05/2019 by LOGAN H. *

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• 5 / 5

  

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  excellent service

  Review of 02/07/2019, following an experience of 16/05/2019 by BENJAMIN B. *

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• 3 / 5

  

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  Fairly easy to use, email templates can be difficult to edit. Emails were received between 1 to 12 hours after being processed/sent. We expected them to be sent and received in a timely manner.

  Review of 01/07/2019, following an experience of 14/05/2019 by JACK T. *

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• 5 / 5

  

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  I would recommend SendInBlue to anyone. Easy to use Platform and everything is Verified very quickly. You guys are brilliant. Thank you for a great service.

  Review of 01/07/2019, following an experience of 16/05/2019 by PATRICK A. *

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• 5 / 5

  

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  Great service that works smoothly. Thanks!

  Review of 01/07/2019, following an experience of 15/05/2019 by EDWARD R. *

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• 5 / 5

  

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  Simply the best

  Review of 30/06/2019, following an experience of 14/05/2019 by ISOBEL G. *

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• 4 / 5

  

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  Good service

  Review of 20/06/2019, following an experience of 05/05/2019 by VICTORIA B. *

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• 5 / 5

  

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  Even though we only needed to do a single email blast to our verified list I liked everything about SendInBlue from their quick support response to ease of set-up and use. Also, love the analytics. Can't beat the cost for what is provided... better than reasonable.

  Review of 18/06/2019, following an experience of 03/05/2019 by CARMEN R. *

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• 2 / 5

  

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  Very confusing how the amount of emails are calculated. Sendinblue is annoying to use and if you get one unsubscribe opt out you are considered an evil criminal who must be out to destroy the world.

  Review of 15/06/2019, following an experience of 31/03/2019 by ELSIE K. *

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• 4 / 5

  

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  I do appreciate this email service. There was a bit of a learning curve, but when I finally understood the process of creating mailing lists and material to be emailed and got things uploaded to the site, the mailing went out as scheduled and quite smoothly. Thanks, SendInBlue!

  Review of 15/06/2019, following an experience of 29/04/2019 by TANYA M. *

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