Customer reviews for brevo.com

Customer reviews

• 5 / 5

  

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  I am getting used to using sendinblue, and really liking it. Thank you.

  Review of 13/05/2020, following an experience of 16/03/2020 by MOLLY A. *

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• 5 / 5

  

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  The best!

  Review of 13/05/2020, following an experience of 16/03/2020 by TANYA F. *

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• 3 / 5

  

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  Because of feedback of destinations emails that aren't being read, or opened!

  Review of 13/05/2020, following an experience of 18/03/2020 by BENJAMIN E. *

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• 4 / 5

  

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  All good, exept testing. It is simply NOT WORKING. Thats bad solution. Very bad.

  Review of 13/05/2020, following an experience of 13/03/2020 by HELEN C. *

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• 5 / 5

  

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  Good service

  Review of 29/04/2020, following an experience of 13/03/2020 by RACHEL B. *

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• 4 / 5

  

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  easy and good software

  Review of 29/04/2020, following an experience of 13/03/2020 by ABIGAIL R. *

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• 5 / 5

  

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  A PROFESIONAL TEAM WITH A PROFESIONAL PRODUCT

  Review of 29/04/2020, following an experience of 24/02/2020 by PAULINE B. *

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• 5 / 5

  

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  Really valuable service..unfortuntely Lockdown has prevented me from continuing further..Looking forward to getting back to using and strategising with this resource

  Review of 29/04/2020, following an experience of 27/02/2020 by KIMBERLY A. *

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• 4 / 5

  

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  good service

  Review of 29/04/2020, following an experience of 26/02/2020 by YASMINE M. *

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• 4 / 5

  

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  A good platform for building your own news letter. For the free version there is a limit of 300 subscribers, but you can requeue the next day so in the end everyone will get there letter.

  Review of 29/04/2020, following an experience of 06/03/2020 by JIM B. *

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• 5 / 5

  

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  Fantastic tool, easy to use and power packed all in one solution for email marketing

  Review of 29/04/2020, following an experience of 05/03/2020 by KEN R. *

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• 5 / 5

  

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  So much better than MailChimp!

  Review of 29/04/2020, following an experience of 25/02/2020 by HENRY C. *

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• 5 / 5

  

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  Great features, easy to integrate with WordPress/WooCommerce and easy to build content. Will be using again for other websites.

  Review of 29/04/2020, following an experience of 07/03/2020 by SCARLETT W. *

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• 2 / 5

  

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  Not quite satisfied with

  Review of 29/04/2020, following an experience of 27/02/2020 by MARTIN G. *

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• 4 / 5

  

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  So far, we have used Sendinblue's platform for creating and sending newsletters. No major issues, creating a newsletter template could have gone a bit smoother. Our template is quite complex, so some need for fine tuning was expected. Customer service was quick, kind and professional. Prising plans were clear, and the buying process went fluently.

  Review of 29/04/2020, following an experience of 28/02/2020 by LILLY D. *

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• 5 / 5

  

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  perferct

  Review of 29/04/2020, following an experience of 01/03/2020 by CAITLIN T. *

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• 5 / 5

  

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  Great software. Very easy to use!

  Review of 29/04/2020, following an experience of 02/03/2020 by HOLLY L. *

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• 5 / 5

  

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  A great service

  Review of 18/04/2020, following an experience of 20/02/2020 by ALEXA M. *

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• 2 / 5

  

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  There's very little information on how to create things like forms or automated emails on your product. You should have more videos. Most videos are on MailChimp so most people wind up going with mailchimp

  Review of 18/04/2020, following an experience of 18/02/2020 by AMANDA P. *

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• 5 / 5

  

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  Easy uploads of contacts and logos, great options of layouts. Love all the options

  Review of 04/04/2020, following an experience of 15/02/2020 by BRUCE F. *

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• 5 / 5

  

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  great service i really like the work

  Review of 04/04/2020, following an experience of 18/02/2020 by CHRISTOPHER L. *

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• 5 / 5

  

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  Excelente plataforma que permite potenciar el alcance de nuestros servicios al proveernos una serie de funcionalidades que vienen a potenciar la administración de los contactos y las campañas por correo electrónico. Los resultados de las campañas se pueden medir con claridad gracias a los reportes, ricos en datos que permiten tener control y aplicar medidas correctivas si es necesario. Sin duda Sendinblue es hoy una herramienta indispensable para nuestro negocio.

  Review of 02/04/2020, following an experience of 16/02/2020 by JOE J. *

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• 3 / 5

  

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  It's cheaper dan mailchimp, but the site has a lot of errors and technical issues

  Review of 02/04/2020, following an experience of 16/02/2020 by SALLY K. *

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• 4 / 5

  

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  easy to use

  Review of 01/04/2020, following an experience of 14/02/2020 by ROB M. *

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• 5 / 5

  

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  So far, so good

  Review of 31/03/2020, following an experience of 14/02/2020 by KIRSTEN W. *

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• 5 / 5

  

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  excellent service!

  Review of 31/03/2020, following an experience of 29/01/2020 by LOGAN J. *

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• 5 / 5

  

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  Excellent user experience and great service

  Review of 31/03/2020, following an experience of 07/02/2020 by CONNOR W. *

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• 5 / 5

  

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  Using their service as SMTP and magento transactional emails, everything works fine.

  Review of 31/03/2020, following an experience of 11/02/2020 by LINDA W. *

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• 1 / 5

  

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  Spent a lot of time providing documents and "proof" that our guests agreed to receive emails. Learned your program / system and created our first email of the season (usually only send about 25 - 30 a year) and it was turned off because of low open rates. Then was told to do a bunch of stuff to re add the contacts. Canceled at that point. just don't have time for all this when running a small business, where my wife and I do the majority of this type of work on top of running everything else

  Review of 31/03/2020, following an experience of 29/01/2020 by ELIZABETH K. *

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• 4 / 5

  

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  Good but not as intuitive as Constant Contact or Mailchimp both of which I have used.

  Review of 31/03/2020, following an experience of 05/02/2020 by LINDA F. *

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• 5 / 5

  

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  Pretty user friendly. As a small business servicing mostly nonprofits, love the free version!

  Review of 31/03/2020, following an experience of 30/01/2020 by JACKSON G. *

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• 5 / 5

  

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  The experience is great. Your support is helpful and very much appreciated.

  Review of 31/03/2020, following an experience of 10/02/2020 by WILL E. *

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• 5 / 5

  

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  Excelent

  Review of 31/03/2020, following an experience of 10/02/2020 by MARTIN C. *

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• 5 / 5

  

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  Good service - does what it says on the tin and very competitive.

  Review of 31/03/2020, following an experience of 11/02/2020 by REBECCA C. *

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• 3 / 5

  

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  I come from Active Campaign and there are some things, like the easy search of contacts, that can be improve in sending blue.

  Review of 31/03/2020, following an experience of 31/01/2020 by NATASHA H. *

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• 3 / 5

  

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  Loved using the App, easy and intuitive to navigate and set up a campaign. Unfortunately, I know that a few of the mail messages ended in people's junk folders of the recipients, which is a bit disappointing

  Review of 17/03/2020, following an experience of 31/01/2020 by SAMANTHA B. *

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• 5 / 5

  

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  Excellent

  Review of 14/03/2020, following an experience of 21/01/2020 by QUENTIN Y. *

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• 5 / 5

  

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  I like it.

  Review of 14/03/2020, following an experience of 23/01/2020 by PAUL B. *

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• 4 / 5

  

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  nice to work on

  Review of 14/03/2020, following an experience of 22/01/2020 by PHILIP H. *

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• 1 / 5

  

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  Most of the functionalities do not work, i was only able to send 1 newsletter to 200 subs and after that the entire system stopped working...

  Review of 14/03/2020, following an experience of 13/01/2020 by FAYE A. *

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• 5 / 5

  

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  Easy to use and understandable interface. Great end results!

  Review of 14/03/2020, following an experience of 13/01/2020 by POPPY K. *

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• 5 / 5

  

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  Thank you, a good service so far.

  Review of 14/03/2020, following an experience of 21/01/2020 by KYLE T. *

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• 5 / 5

  

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  They fixed the issue related to permissions in a timely manner

  Review of 14/03/2020, following an experience of 21/01/2020 by DAISY C. *

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• 5 / 5

  

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  Best Email marketing tool for small business.

  Review of 25/02/2020, following an experience of 09/01/2020 by OSCAR P. *

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• 5 / 5

  

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  I like it

  Review of 23/02/2020, following an experience of 16/12/2019 by PATRICK S. *

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• 5 / 5

  

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  SendInBlue is great. Easy to use and set up email blast, set up different lists and to set up collection forms for your website. One downside is slightly confusing initial set up with having to verify the account.

  Review of 22/02/2020, following an experience of 06/01/2020 by FLORENCE B. *

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• 5 / 5

  

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  Thank You

  Review of 13/02/2020, following an experience of 13/12/2019 by JODIE W. *

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• 5 / 5

  

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  best and fast free tool to send emails . Keep it up Team. I love your support and Tool

  Review of 13/02/2020, following an experience of 23/12/2019 by JENNIFER R. *

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• 5 / 5

  

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  Best in class product

  Review of 13/02/2020, following an experience of 23/12/2019 by ISAAC B. *

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• 4 / 5

  

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  good customer service

  Review of 13/02/2020, following an experience of 16/12/2019 by ALFIE B. *

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• 5 / 5

  

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  Good

  Review of 13/02/2020, following an experience of 20/12/2019 by HELENA W. *

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• 5 / 5

  

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  User friendly

  Review of 13/02/2020, following an experience of 18/12/2019 by KEELEY P. *

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• 4 / 5

  

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  very good

  Review of 13/02/2020, following an experience of 25/12/2019 by RAY P. *

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• 5 / 5

  

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  The tools is reliable with good Email Deliverability and ease of set up. Should work on customer support team's responsiveness.

  Review of 13/02/2020, following an experience of 19/12/2019 by SOFIA M. *

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• 5 / 5

  

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  Happy with all that I have experienced of Send in blue so far

  Review of 13/02/2020, following an experience of 12/12/2019 by NIKKI C. *

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• 4 / 5

  

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  I like the schedule, image and RTF part of the campaign. I think they should work on transaction mail (ensuring fast delivery of mails in their buffer)

  Review of 13/02/2020, following an experience of 10/12/2019 by ALEXANDRA J. *

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• 4 / 5

  

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  SendinBlue has been a plus to our lead generation process and enabled us to streamline our process and make it faster through the integrations available with multiple plugins we use on several websites. However, we feel automation should have an introductory functionality instead of only be part of the upgrades

  Review of 13/02/2020, following an experience of 12/11/2019 by BENJAMIN B. *

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• 2 / 5

  

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  We subscribed for one year and have used our account for only a few weeks due to some IP blacklisting issues. Mailchimp doesn't have this kind of issue in as far as our experience is concerned. :(

  Review of 13/02/2020, following an experience of 28/11/2019 by REBECCA K. *

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• 5 / 5

  

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  This web is really helpfully for me because i need to send some emails to a lot of people

  Review of 13/02/2020, following an experience of 02/12/2019 by PHOEBE W. *

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• 5 / 5

  

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  It's an awesome tools

  Review of 21/01/2020, following an experience of 06/12/2019 by TRACY E. *

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• 5 / 5

  

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  Easier than Mailchimp's current version (2020) and great features at the free level.

  Review of 20/01/2020, following an experience of 05/12/2019 by CRAIG S. *

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• 5 / 5

  

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  SendinBlue is great to use

  Review of 20/01/2020, following an experience of 04/12/2019 by DOMINIC E. *

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• 1 / 5

  

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  Support takes multiple weeks to respond, if they ever do.

  Review of 14/01/2020, following an experience of 30/10/2019 by COLIN G. *

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• 5 / 5

  

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  We have been using this for our website for only 3 months now, but we can already say that we love SendInBlue! Easy navigation on the dashboard, great wordpress plugins to connect to services like Zapier or Woocommerce and most importantly, an awesome customer service!

  Review of 13/01/2020, following an experience of 20/11/2019 by EMILY M. *

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• 4 / 5

  

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  I hope that Sendinblue will be able to properly work under Divi environment as this is not the case for the time being.

  Review of 13/01/2020, following an experience of 25/11/2019 by JAKE E. *

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• 1 / 5

  

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  Can't add list of email contacts and unnecessary security blocking. How do you decide customers haven't opted my mail.

  Review of 11/01/2020, following an experience of 26/10/2019 by DALE W. *

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• 4 / 5

  

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  This platform is very easy to understand and efficient. It would be interesting to add an automatic system which can linked the website, the new article and the newsletter. Thank you !

  Review of 09/01/2020, following an experience of 24/11/2019 by CHARLES H. *

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• 5 / 5

  

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  easy to use

  Review of 07/01/2020, following an experience of 21/11/2019 by FAYE C. *

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• 5 / 5

  

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  Best Email platform. Services are up to mark. Very effective and lots of automation and elements to better email sending.

  Review of 07/01/2020, following an experience of 15/10/2019 by LEO C. *

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• 4 / 5

  

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  Easy to use. Would like little more templates for campaign for commerce. Everything else is great.

  Review of 06/01/2020, following an experience of 21/11/2019 by SEBASTIAN A. *

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• 5 / 5

  

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  great service!

  Review of 06/01/2020, following an experience of 19/11/2019 by SUMMER L. *

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• 5 / 5

  

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  very good

  Review of 04/01/2020, following an experience of 19/11/2019 by RUTH C. *

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• 5 / 5

  

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  Easy to use interface

  Review of 26/12/2019, following an experience of 10/11/2019 by EVELYN M. *

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• 4 / 5

  

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  Good

  Review of 23/12/2019, following an experience of 22/10/2019 by ELIZABETH B. *

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• 4 / 5

  

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  C'est un bon service !

  Review of 21/12/2019, following an experience of 05/11/2019 by CHARLES W. *

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• 3 / 5

  

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  bof experience moyenne

  Review of 20/12/2019, following an experience of 04/11/2019 by VICKY D. *

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• 5 / 5

  

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  Super :) No problem.

  Review of 20/12/2019, following an experience of 03/11/2019 by THERESA C. *

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• 5 / 5

  

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  Very easy to use and love the reports!

  Review of 17/12/2019, following an experience of 31/10/2019 by CAROLE C. *

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• 5 / 5

  

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  Perfect service at a good price. Custom IP is a must, but then it works great

  Review of 16/12/2019, following an experience of 31/10/2019 by ANDY E. *

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• 5 / 5

  

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  very good service. basic but good

  Review of 14/12/2019, following an experience of 29/10/2019 by YASMINE P. *

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• 4 / 5

  

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  it is fashionable product collection page...

  Review of 11/12/2019, following an experience of 19/10/2019 by CHRIS D. *

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• 4 / 5

  

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  It seems a good system - but we are just starting to learn it so will know more shortly.

  Review of 10/12/2019, following an experience of 25/10/2019 by EILEEN F. *

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• 5 / 5

  

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  We have been using Sendinblue to contact and remind clients of overdue tax lodgements, By seeing which clients opens the email has been helpful to make sure the information is being received and acknowledged.

  Review of 09/12/2019, following an experience of 21/10/2019 by CONNOR E. *

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• 5 / 5

  

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  It was my first time using sendinblue. I was very impressed with this service. I appreciated the option of allowing customers to opt-out of future sendinblue email campaigns.

  Review of 05/12/2019, following an experience of 16/10/2019 by SOPHIE R. *

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• 2 / 5

  

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  My personal experience with sendinblue started out positively enough. A friendly account rep scheduled a phone call where I had all of my questions answered. I was able to import all of my contacts into their system. However, my biggest disappointment came after I sent my first email through their system. To my great disappointment and horror, about 99.5% of my email contacts were rejected even though I had no problem sending emails using my previous email marketing provider. I had no choice but to cancel my subscription to sendinblue, and I had to go back to my old email marketing provider. Sorry, sendinblue was a huge disappointment when I thought there was so much potential.

  Review of 05/12/2019, following an experience of 20/09/2019 by ELLIOTT A. *

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• 4 / 5

  

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  Easy to work with and provides a stable platform for our visual marketing.

  Review of 03/12/2019, following an experience of 18/10/2019 by SOPHIE C. *

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• 4 / 5

  

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  good

  Review of 02/12/2019, following an experience of 16/10/2019 by BETH C. *

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• 5 / 5

  

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  This program is easy to use and gets my messages out.

  Review of 02/12/2019, following an experience of 16/10/2019 by DAVID S. *

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• 4 / 5

  

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  Good

  Review of 02/12/2019, following an experience of 15/10/2019 by RAY R. *

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• 4 / 5

  

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  I really miss the ability to use images and graphics, simple backgrounds etc from my prior provider.

  Review of 25/11/2019, following an experience of 09/10/2019 by MASON B. *

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• 5 / 5

  

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  Good Service

  Review of 24/11/2019, following an experience of 08/10/2019 by FIONA B. *

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• 5 / 5

  

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  very good services

  Review of 24/11/2019, following an experience of 09/10/2019 by PETER D. *

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• 2 / 5

  

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  When setting up an account, I got a series of phone calls in short succession regarding the verfication process. As they were in quick succession and I was not in the office, I missed these calls and the voicemails left did not make it clear what needed to be done. When I did set up my account, I subsequently did not receive any support and the website's FAQs were unhelpful. Sendinblue as a tool for newsletter is not intuative or user friendly.

  Review of 21/11/2019, following an experience of 05/09/2019 by KIRSTY M. *

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• 2 / 5

  

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  I've had problems with deliverability. Huge issues.

  Review of 20/11/2019, following an experience of 05/09/2019 by SHANNON G. *

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• 5 / 5

  

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  Very good service. It's easy to use. Also it's trustful.

  Review of 16/11/2019, following an experience of 30/09/2019 by JOSEPH L. *

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• 5 / 5

  

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  Easy to use, quick response to questions and so far, follows through on the service offered.

  Review of 15/11/2019, following an experience of 21/09/2019 by ALEXA B. *

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• 3 / 5

  

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  Most e-mails ended up in promotion mails.

  Review of 15/11/2019, following an experience of 30/09/2019 by GEORGIA W. *

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• 5 / 5

  

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  Great product, cheaper than the usual suspects and just as good. If you haven't used it, you should definitely check it out.

  Review of 13/11/2019, following an experience of 27/09/2019 by GREG W. *

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• 4 / 5

  

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  I only put 4 stars because on you don't seem to be able to forward a message to a single contact. If you have a missed a few contact you need to create a list again. Which is a shame because everything else seems to be easy to handle and very intuitive. I am still monitoring the reports as I am a bit puzzled by the feedback which does not add up with the number of clicks we find. but that might simply be a setting issue (I hope). Otherwise it is great and I would recommend it

  Review of 12/11/2019, following an experience of 27/09/2019 by NAOMI M. *

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• 4 / 5

  

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  4/5 platform, with 10/10 for price points for various service levels

  Review of 11/11/2019, following an experience of 26/09/2019 by ROB M. *

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Reviews displayed in chronological order