builderdepot.co.uk

Customer reviews for builderdepot.co.uk

4.6 / 5 1

Calculated from 910 reviews obtained over the last 12 months

11572 reviews since 10/08/2017

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Information builderdepot.co.uk

  • Company

    Builder Depot

  • Description

    Builder Depot, UK's leading Timber and Builders Merchant. Supplier of Building Products and Materials - Thousands of Products All at Incredible Trade Prices

  • Address

    Ecommerce Department, Station Road, New Southgate N111QJ London

  • Website

    http://www.builderdepot.co.uk

  • Category

    Products and services for professionals

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Customer reviews

  • 5 / 5 1
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    First class service. I would use again.

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  • 5 / 5 1
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    Delivery was excellent, very prompt and at a good price

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  • 5 / 5 1
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    They had the best price for the product I wanted and it was very easy to order. Received confirmation immediately and regular updates regarding the delivery. Delivery was quick and efficient.

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  • 5 / 5 1
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    Easy to use website and prices are reasonable. Delivery is well organised and placed in a good location for you.

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  • 5 / 5 1
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    Good

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  • 5 / 5 1
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    Item was a good price with speedy delivery would recommend

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  • 5 / 5 1
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    Fast service and great price

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  • 4 / 5 1
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    I'd never used Builder Depot before but they offered a good price for what I wanted so I gave them a go. OH NO - the wrong product had been dispatched. BUT getting the problem resolved was easy so all's well that ends well - at a good price

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  • 5 / 5 1
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    Very good value and reasonable postage costs. I was very happy with the whole order and returns process.

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  • 4 / 5 1
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    I ordered a cooker chimney hood which arrived a day earlier than scheduled which was good although it was fortunate someone was at home as I had no notification of the early delivery. The hood was installed the day after delivery but failed to function properly. I contacted Builder depot who were very eager to help me and contacted their supplier on my behalf with a view to getting the problem resolved. This process is ongoing so I have only given 4 stars at the moment.

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  • 5 / 5 1
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    Easy to use site and order was delivered on time

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  • 5 / 5 1
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    The timber I had delivered was good quality and at a good price. The driver was helpful with the unloading and took the lorry to the designated drop off point we had specified, thanks.

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  • 5 / 5 1
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    Exactly what I wanted. Good delivery

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  • 5 / 5 1
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    A better price than other sites. Good fast delivery.

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  • 5 / 5 1
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    Competitively priced and delivered promptly as required. What more can you ask for!

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  • 5 / 5 1
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    Good price and prompt delivery.

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  • 5 / 5 1
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    Easy to order with Builder depot and friendly, helpful customer services.

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  • 1 / 5 1
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    Very poor experience, they cancelled order as they made a mistake, also blocked my credit card so I couldn’t buy elsewhere until the refund cleared. Customer service was non-existent and actually quite rude! Would not use builders depot again, really wouldn’t recommend following this experience!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Ordering was extremely straightforward.

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  • 5 / 5 1
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    I am a regular purchaser an BD has never let me down. Easy to use website and fast delivery.

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  • 4 / 5 1
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    Overall a positive experience, easy to order, good communication and delivery. Took a star off as delivery took too long. Most builders merchants deliver the next day or within 48hrs, having to wait 4 or 5 days for materials is not good for business

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  • 5 / 5 1
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    Buying process was simple and transparent and product was exactly what they said and arrived on time 👍

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  • 5 / 5 1
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    Builder Depot offered the best price on the toilet system that we wanted. The order arrived swiftly and without any problems.

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  • 5 / 5 1
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    Item as described with a quick delivery

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  • 5 / 5 1
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    Good efficient service

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  • 5 / 5 1
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    Excellent service as always

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  • 5 / 5 1
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    All as expected and delivered on time

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  • 5 / 5 1
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    Competitively priced and prompt delivery mean I will continue using this company for my requirements

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  • 4 / 5 1
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    Easy online transaction. Item received on time

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Ordered bathroom accessories, (Hansgrohe and Grohe) price was excellent and all arrived in record time and are perfect.

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  • 4 / 5 1
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    Has almost everything needed, parking can be a problem at busy times, staff are helpful, the guy from click and collect was very helpful, didn’t get his name.

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  • 5 / 5 1
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    Quality products at very competitive prices. Very helpful in correcting my errors on online orders. No mistakes on deliveries so far. Incredible choice of products in the warehouse. Difficult to find things to criticise. Possibly the delivery timings could bee faster, but that is a logistic issue, not a quality factor.

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  • 5 / 5 1
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    Perfect transaction and kept updated with delivery

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  • 5 / 5 1
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    I researched before to buy and I made the right decision .Very good product and very easy to install.

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  • 5 / 5 1
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    Very good delivery

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  • 5 / 5 1
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    Simple order placememt; very good price; and prompt delivery. Who could ask for more....

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  • 5 / 5 1
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    Very happy with the fire alarms I received from you. They are all fitted and working. Makes me feel a bit more safer now. Thank you

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  • 5 / 5 1
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    The price of my Roca toilets & basins were amazing compared to other companies I looked at. I ordered them in the morning & they were delivered to my house by 8.30am the following day. Great service.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Excellent service. Will come back again. Could offer the option for premium deliveries (pre-1200) when ordering online.

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  • 5 / 5 1
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    super quick service, excellent.

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  • 5 / 5 1
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    Great site, easy to use and order. Well packaged product received quickly.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Great Service - Best Prices around, Quick Delivery, Quality from start to finish!

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  • 5 / 5 1
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    Great service and good deals

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  • 5 / 5 1
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    Super fast delivery

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  • 5 / 5 1
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    Very helpful and obliging. Highly recommended

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Good price and rapid delivery of order. Excellent.

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  • 4 / 5 1
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    Dulux Heritage Testers arrived fast. One colour was incorrct upon opening. I phoned and the correct colour was sent. Customer service was efficient in dealing with this and even received a follow up email to check that the replacement order had arrived correctly

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  • 5 / 5 1
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    In stock, good price, fast delivery

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  • 5 / 5 1
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    Came across this company while searching for panel mouldings. I an very impressed with this company who were very responsive and communicated with me on my order all the way through delivery. Would and have recommended them to friends and family

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  • 5 / 5 1
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    Delivered on Time & a good price.

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  • 5 / 5 1
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    Very good salllers

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  • 5 / 5 1
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    Great costumer service!

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  • 1 / 5 1
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    Terrible customer service! Brand new boiler ordered and installed but leaking. Builder Depot promised to send replacement part but nothing received. Have been emailing and calling BD Customer Services daily but not helping. Lost time and money but gesture of goodwill offered.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Starting to use them on Saturday when my mate comes around to help me they look nice and strong. Thank you they came early thank you.

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  • 5 / 5 1
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    Fast delivery, cheaper prices- fear prices not like others double or triple over the real price! Very happy. Thank you.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Great service would recommend to anyone. As for the laminate floor edges,this is fantastic,so much easier than replacing Skirting board.would use this again

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  • 3 / 5 1
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    Left my order halfway down the street and not at my door

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  • 3 / 5 1
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    Quick delivery but paint lid not secured resulting in some spilage when dispatched and discovered upon opening item box days later.

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  • 5 / 5 1
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    I had never used the company before and came across them during an internet search. I promptly ordered and got fast delivery. Sadly there was a slight issue with my delivery and builder depot couldn’t have been better. A quick WhatsApp to the photo and they sorted the issue without issue and promptly. Have already recommended to others. Reasonably priced and great service

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  • 5 / 5 1
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    First time I’ve used this company , price was competitive ,they offered next day delivery which was important as item was a birthday present. They kept me updated from minute order was placed . Most importantly item was posted and delivered as advertised. Well done

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  • 5 / 5 1
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    Order arrived in good condition and in good time.

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  • 5 / 5 1
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    good prices quick delivery. greatttt

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  • 4 / 5 1
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    I would happily have marked 5 stars had it not been for the delivery of 3 MDF boards instead of Plywood which was part of a larger order. I am not sure where the fault lay but builderdepot quickly put it right and were very helpful in the process. Would I use them again? Would I recommend them? Definitely

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  • 5 / 5 1
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    Very good stuff and very helpful

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  • 5 / 5 1
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    Easy and clear website. Product I needed was at a great price and delivery was very quick. Perfect, thanks.

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  • 5 / 5 1
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    Quick, informative and all round great service Thanks!

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  • 5 / 5 1
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    Items as described, well packaged and arrived on time

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  • 1 / 5 1
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    s : Ordered a new kitchen Tap of there website due to the fact it was advertised at 575mm high , when we received it it was only 523 mm, which is smaller then the one I was replacing, I rang them to complain to be told it's been advertised with the wrong dimensions, no offer of a discount for their mistakes , if I send it back it means I have to strip it all down a do with out a tap for another 4 days , not happy at all

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  • 5 / 5 1
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    Delivered in time and safe condition.

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  • 5 / 5 1
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    Fast delivery and great prices

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  • 5 / 5 1
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    all good

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  • 5 / 5 1
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    I would not of considered builder Depot for electrical sockets and light switches after my wife choose a particular product in B&Q. I felt their price was excessive so I googled the products and to my surprise phone and £60 cheaper. So ordered them on a Sunday evening there arrived Tuesday morning and everything was in stock fantastic service great price and in future this will be my first point of research excellent thank you

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  • 5 / 5 1
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    Great service - ordered online and delivered on time. Cheapest around too

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  • 5 / 5 1
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    The product delivery got mixed up but quickly resolved by Builder Depot

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  • 5 / 5 1
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    everything easy from paying for it to delivery. perfect and arrived very quicly

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  • 5 / 5 1
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    Perfect - exactly what needed, arrived promptly. Would use again! Thanks

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  • 5 / 5 1
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    Product at a good price and delivered quickly

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  • 5 / 5 1
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    Super quick delivery and great price

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  • 1 / 5 1
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    This Cuprinol garden shades was a mixed to order. It was leaking, like water and the colour does not match the colour we have previously bought elsewhere. We now have to go to Norwich to get a ready mixed one. Very disappointed,

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  • 5 / 5 1
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    Great supplier. Excellent product range and web site, with equally great prices. Customer service and delivery faultless, with next day, on time delivery on my orders.

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  • 5 / 5 1
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    The site was very easy to navigate, the prices competitive and I received the complete delivery of ten items within two days of placing an order. What’s not to like.

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  • 5 / 5 1
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    Simple ordering process, delivered when arranged. Will use again.

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  • 5 / 5 1
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    Excellent

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  • 1 / 5 1
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    Ordered a new kitchen Tap of there website due to the fact it was advertised at 575mm high , when we received it it was only 523 mm, which is smaller then the one I was replacing, I rang them to complain to be told it's been advertised with the wrong dimensions, no offer of a discount for their mistakes , if I send it back it means I have to strip it all down a do with out a tap for another 4 days , not happy at all

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  • 5 / 5 1
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    Very quick delivery

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  • 5 / 5 1
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    The best

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  • 5 / 5 1
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    Excellent. Sent me samples straight away.

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  • 5 / 5 1
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    Had everything I needed and delivered quick with time slot. Will use again

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  • 5 / 5 1
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    Purchased Timbabuild EHB60 repair resin to fill some window sills - excellent adhesion and sets granite hard - it’s by far the best stuff I have used for repairing voids in timber windows.

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  • 5 / 5 1
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    Very fast delivery and I am very happy

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  • 5 / 5 1
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    Brilliant light for working outdoors in my back yard when I need light, no need to use extension cables & that old car underground light bulb in a cage one anymore. This does the job perfectly & came with adequate cable enough to charge up. Super bright too. Also good for night fishing as well, with my juice battery I can charge it up in an hour or two, and use again to see when fishing of the beach at night. Thankyou.

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  • 1 / 5 1
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    Bought some black 4 inch parliament hinges, I should have known why they where cheap,quality is terrible, paint chips on hinges ,gap to wide , terrible fit , should have paid more and got some proper ones .

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  • 1 / 5 1
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    I had a very bad experience with them. Delayed service, bad customer service (they hanged up the phone in my phase because the employee was angry and constantly lying to me about my order), no updates on the order. Had to chase them the whole day and write emails to locate my order. Many customers warned me about this service but due to lack of items I needed from other suppliers,I had to purchase from BD. It was my first and last time dealing with you.

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  • 5 / 5 1
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    All perfect!

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  • 5 / 5 1
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    Excellent communication and quick delivery 5 star

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  • 5 / 5 1
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    Great prices and service.

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  • 5 / 5 1
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    Very good price with prompt delivery... perfect!

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  • 2 / 5 1
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    Waited nearly 30 mins fir a click and collect

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  • 5 / 5 1
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    Really good customer service. Quick delivery, reasonably priced items too. I received my most recent order in a timely manner and there was an issue with one of the items. I contacted them and they got back to me quickly and are currently resolving the issue. I cannot fault their customer service and this is why I keep returning when purchasing items they have in stock what I want. I would definitely recommend

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