Customer reviews
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The helmet was processed on the 4th workday and given to Fedex on the 7th workday (9 days including weekends). Fedex though took another 17 days to get from Italy to me in Texas. I've had things ship faster than 26 calendar days but I can't blame all of it, if any, on Burnout Motor. The price was great so if I don't need something really quickly I'll consider Burnout Motor again.
Review of , following an experience of by JUSTINE G. *
*Pseudonymized data at the request of the author
Answer by burnoutmotor.comFlagDear customer, thank you for the valuable review, it is very useful for us to improve our service, we remained within the order management times (2-8 days) unfortunately the delivery delay was caused by a courier who usually ships to the USA it takes a maximum of 2.3 days, we use Fedex for this very reason from Italy to the USA, unfortunately there have been some slowdowns in their sorting HUBs and these are processes on which we cannot intervene, the situation at the moment seems to have returned to normal, thanks again and we remain at your complete disposal, until next time BurnOut Staff
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3rd big purchase from these guys. Delivery from Italy was faster than from along US. Definitely a great company.
Review of , following an experience of by BEN H. *
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I did not know my item was out of stock till I asked, I was told my item would be in stock in several weeks, I then had to wait a couple more weeks for it to ship.
Review of , following an experience of by PHOEBE R. *
*Pseudonymized data at the request of the author
Answer by burnoutmotor.comFlagDear customer, you're right, there was a problem with your order, unfortunately on hundreds of orders some problems can happen (at work it happens!!) in any case we had included a free gift to apologize for the delay, we tried to show you our regret for the inconvenience, thank you for your feedback, we will try to improve further Best Regards BurnOut Staff
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Attentive to my inquiries, and did an amazing job of tracking and expediting my shipment when FedEx was stalling, as shipping took a little longer than expected. Excellent communication and customer service. Though I'm in the US, I'll be back. Real easy to do business with. Thank you!
Review of , following an experience of by DAVID R. *
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I found the product I wanted. I ordered it. I didn't receive any communication that my order was received. I contacted them a week after ordering to check to see if they even got my order... That all I had even received was a paypal receipt. They contacted me a couple days later, and said, per their order fulfillment schedule, it would be shipped by the end of the week. I was more suprised not to at least receive an order confirmation from them, not paypal. I knew it would be a couple weeks. That wasn't the issue. I received the item in perfect condition and right on time. I would like to see a little more communication.
Review of , following an experience of by SCARLETT H. *
*Pseudonymized data at the request of the author
Answer by burnoutmotor.comFlagDear customer, thank you for the review, have you tried checking your SPAM box? we have checked the confirmation email on our server, the order processing and tracking email have been sent regularly, however the important thing is that you have received your order perfect and on time, we remain at your complete disposal Best Regards BurnOut Staff
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The price was great. It took forever for them to ship though, and they were very responsive to my inquired. Thank you.
Review of , following an experience of by CRAIG W. *
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These guys are awesome! I was a bit worried about ordering overseas (I'm in the US) but everything worked out great. Shipping took a few weeks as expected, but they were nice enough to throw in a cargo net for free. Will do business with again!
Review of , following an experience of by LOGAN M. *
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Awesome place and fast shipping to USA. Would buy from again.
Review of , following an experience of by BENJAMIN K. *
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GREAT SERVICE, GREAT PRICE FAST SHIPPING EVERYTHING AS EXPECTED AND BETTER!!!!
Review of , following an experience of by TIM K. *
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Top and fast Service. No Problems. Thanks !
Review of , following an experience of by MANDY S. *
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The best people to possibly. I ma in New York, USA and could not get a better price here state side. Came in a week
Review of , following an experience of by KIRSTEN S. *
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Fantastic buying experience, especially as a U.S. customer. Shipping was much quicker than expected and very smooth transaction overall. Highly recommend!
Review of , following an experience of by JEREMY T. *
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Fast shipping and excellent customer service!
Review of , following an experience of by MICHAEL P. *
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Helmet was delivered within 10 days to Boston, USA. Perfect condition. Would buy again.
Review of , following an experience of by JIM S. *
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Excellent service! I would recommend this company without hesitation.
Review of , following an experience of by PATRICIA R. *
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Ordering from a company overseas, I was very skeptical. These guys are completely legit, fast email responses, complete transparency, will definitely recommend these guys to anyone. (FYI, if your are in the US, it might take 2 weeks to ship - but when it does it will be on your doorstep in two days. Thanks again, Burnout!
Review of , following an experience of by MIKE J. *
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First time purchaser, didn't know what to expect; the cost of product was very reasonable and the speed with which I received my order was outstanding. I have bookmarked the website and will be sure to order from the company again in the future.
Review of , following an experience of by SUZANNE H. *
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If you’re ordering from the USA have no worries. My Shoei XSPR came in within a week. Will be ordering from burnout motor again for sure.
Review of , following an experience of by ANTHONY C. *
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My Shoei Ex-Zero helmet and accessories were at my home in the US all the way from Italy in just a few days after shipping! Staff was quick and responsive when I had some questions about my order, and everything arrived in perfect shape. Highly recommend BurnOut!
Review of , following an experience of by BARRY L. *
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Order was processed and shipped from Italy to the U.S. in 6 calendar days, or 4 business days. Order was accurate and at a great price.
Review of , following an experience of by STACEY M. *
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Easy website to use. BurnOut sent regular notifications to let me know the status of my order including delivery updates. I would highly recommend them!
Review of , following an experience of by DUNCAN C. *
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Super quick shipping.
Review of , following an experience of by YVONNE A. *
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Fantastic price and customer support. Thank You!
Review of , following an experience of by CAITLIN D. *
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They were true to what they said. The process took about 7 business days and the shipping was faster than I expected. 100% would buy from them again
Review of , following an experience of by ALEXA G. *
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no problems
Review of , following an experience of by AMELIA G. *
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I've ordered boots from them two separate times. I'm extremely happy with the product and the service. I'll definitely be shopping here again.
Review of , following an experience of by CHRIS P. *
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Second time just as flawless as the first time’
Review of , following an experience of by ALAN W. *
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The guys at Burnout were very responsive and transparent about the ordering process. Delivery was fast once the order was completed, even to the US. I will definitely be ordering again!
Review of , following an experience of by VANESSA C. *
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Service was good and prompt. Thank you for using FedEx Express for your international shipping. I was hoping my helmet would arrive b4 my trip and it did.
Review of , following an experience of by JENNIFER B. *
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Great company with awesome pricing and quick delivery
Review of , following an experience of by RUTH W. *
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They had the best offer on helmet I wanted to buy. The order confirmation came very fast. Product was shipped after 6 or 7 days (it was mentioned in shop 3-8 days). Package delivered. Everything on its place. I'm very satisfied with burnoutmotor.com
Review of , following an experience of by THOMAS J. *
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I ordered from America, and the service was still outstanding! Prompt shipping, good communication, and even received my boots faster than expected. Thanks!
Review of , following an experience of by DARREN R. *
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Great products, good communications, well packed, fast delivery to the U.K. Very pleased with the service, Thanks.
Review of , following an experience of by TOM P. *
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fast service, ilike that
Review of , following an experience of by OWEN S. *
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Great service and communication. Fast delivery .
Review of , following an experience of by OSCAR K. *
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I’m writing from the US, Specifically Texas. I was hesitant to order from this website but glad I did! Order processes took the full 8 days & then once it shipped out it took maybe 3 days to get here. So I’d say expect to wait minimum 2 weeks . Everything was in great condition. Will definitely be ordering more stuff
Review of , following an experience of by YVONNE R. *
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BurnOut provided excellent customer service when I had questions. Great prices and shipping was not overly expensive from Europe to the US. I had boots shipped which was quite a large box. Once the item was shipped, the process went very quick. I am in Arizona and it only took a few days from Europe.
Review of , following an experience of by LUCY M. *
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Quick shipping. Well packaged great price.
Review of , following an experience of by STEVE W. *
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Great service by Burn Out motor...good communication, shipping updates, and stellar packaging to ensure no damage in transit.
Review of , following an experience of by EVA M. *
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Excellent service and very helpful
Review of , following an experience of by DENNIS P. *
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Amazing, was worried if the boots will arrive and in what condition, but they came immaculate, I’m lucky I got the right number right away, not sure how the returns work here
Review of , following an experience of by ELLIOT G. *
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I'm extremely happy with Burnout Great pricing and fast international shipping.
Review of , following an experience of by LUKE M. *
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Excellent customer service. They shipped these boots to me in the States, and saved me over $100. Can't beat that combination. I'll be back. Recommended.
Review of , following an experience of by EILEEN B. *
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fast
Review of , following an experience of by ABBIE R. *
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I ordered two products. The moto jacket was shipped in good time and product was great. The 2nd product was a helmet which ended up not being in their inventory. They contacted me quickly by email to let me know that they did not have the item and offered an alternative. I did not want the alternative so they gave me a quick refund on the original order. I would definitely order from them again.
Review of , following an experience of by ANDREW H. *
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Excellent prices and delivery was super fast
Review of , following an experience of by ABBIE D. *
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Wowwwww....I finally have the helmet I really wanted Burnout is one of the best, - 100% original - fast response - easy purchase transaction - fast delivery Definitely will repurchase Thank you so much Mr. Antonio Thank you Burn Out
Review of , following an experience of by LINDSAY K. *
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Got my helmet. I’m happy.
Review of , following an experience of by ANDREW G. *
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Special thanks for your customer-centric approach! At first my helmet arrived with a wrong size but this issue was solved quick and easy! I even got a little gift from BurnOutMotor for this inconvenience. Awesome products and great international shopping experience!
Review of , following an experience of by CHLOE W. *
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I live in the United States and was a bit apprehensive about ordering from a small shop in Italy but Burnout Motor was fantastic to work with. My shipment was delayed because of low stock and I also asked to change colors of the helmet I ordered. The customer service was really great about accommodating my change request and keeping me updated. The Shoei ex-zero helmet I ordered (which is not available in the USA) is beautiful! I won't hesitate to order from Burnout Motor again.
Review of , following an experience of by ETHAN G. *
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Good price and easy transaction. Shipped to the USA quickly.
Review of , following an experience of by ROSS K. *
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Overall, it was a great experience and the price was the best I could find anywhere. My order was shipped within the stated time and arrived well packaged and in excellent condition. I feel their post-order communication could be better. I would definitely buy from Burnout again.
Review of , following an experience of by ZACH H. *
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first time using this company for an online purchase . a little apprehensive at first when i did not get a shipping confirmation , at the end it all worked out and very happy with the transaction...
Review of , following an experience of by JONATHAN B. *
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The ordering process was a little confusing and I did not receive an email confirmation, requiring me to reach out to the company. Once I did that, the response was rapid and I knew the order had not been lost. The shipment of my order was via FedEx and I received two notifications of issues needing to be resolved as the package traveled from Italy, through France and then to the US. These added several days to the delivery time-frame. Once in the US, everything went much more quickly. My order arrived and was packaged very nicely. Ultimately, I am happy with the experience, and would order from Burnout again.
Review of , following an experience of by MIKE M. *
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Great service and contact. Quick shipping and good prices
Review of , following an experience of by JONATHAN L. *
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Initially I was a bit skeptical because price was too good to be true, but they have been excellent with communications and I had absolutely no issue. The item was on backorder so they threw in a small freebie for having to wait couple of weeks. No brainer for US shoppers when dollar is so strong now and Burnout is even more attractive. Highly recommended and I'll buy again!
Review of , following an experience of by CLAIRE R. *
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Fast shipping. Good customer service. Great price.
Review of , following an experience of by ELLIOT W. *
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Nice moto jacket. I love it. Color is exactly what I wanted. Shipping took a little longer than expected, but overall I am pleased.
Review of , following an experience of by SHANNON B. *
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I purchased a helmet from them and had it shipped overseas. No problems at all. From my experience and communication with them, the team at BurnOurMotor (I spoke with Antonio) allowed me to get what I wanted for a very good price. This is a solid website for your online motorcycle gear shopping. – Dario
Review of , following an experience of by CAITLIN S. *
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Perfetto!
Review of , following an experience of by LINDA H. *
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100% for BurnOut
Review of , following an experience of by SCOTT F. *
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Excellent business, transaction went smoothly.
Review of , following an experience of by CHARLOTTE C. *
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Store and product,price exelente just FedEx deleyed my package
Review of , following an experience of by WENDY M. *
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Burnoutmotor. Com is an excellent website, easy to order, very helpful customer service. I will order from them again.
Review of , following an experience of by PAUL A. *
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Wanted a helmet not sold in the US, and they shipped quick, good price, and the helmet arrived safely to Hawaii ! Thanks
Review of , following an experience of by ALFIE T. *
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First time ordering from Burnoutmotor. Com, what a fantastic company! Great prices, shipped from Italy to California in 5 days. Excellent.
Review of , following an experience of by NICK L. *
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Customer service was very helpful.
Review of , following an experience of by HOLLIE P. *
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Burnout did great. There were delays due to low staffing because of COVID, and then delays because of the international shipping but the people at burnout kept me in the loop and let me know what was happening. I'd shop here again.
Review of , following an experience of by ARCHIE E. *
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Best price I could find by far.
Review of , following an experience of by CHRISTOPHER B. *
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Excellent service, quick shipping to the Netherlands, very helpful and responsive.
Review of , following an experience of by EDWARD R. *
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Accurate description, Quickly shipped, Good tracking.
Review of , following an experience of by DAMIEN H. *
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Speedy delivery to US. All items in order nicely packaged in one box and in perfect condition. What more could you want?
Review of , following an experience of by KIRSTEN B. *
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Great Prices! I’d order again!
Review of , following an experience of by JOSEPH P. *
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Awesome service! Ordered a Shoei helmet to Canada and received it in exactly two weeks time. The product was nicely packaged and shipped to my door via FedEx.
Review of , following an experience of by GREG S. *
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They are great to work with! All emails answered in a timely manner. Shipping from Italy to hear has always been in a week . Will do business with them again. Giovanni was great to reach out an let me know what was going on.
Review of , following an experience of by CHRISTOPHER B. *
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I was skeptical of this seller, as the helmet I was looking for was hard to find. Not too mention finding accessories. So finding it for a reasonable price, and in stock, left me wondering if it was a “bait and switch”, also international ordering is questionable. Well, I stand corrected. The communication was good from start to finish. The product was exactly what I ordered, and undamaged. They did have some delay shipping out, but again it was international, and they discounted the product to offset that. it was about a month total turnaround, which I feel is quite reasonable. Overall I’m very happy with my purchase, and experience.
Review of , following an experience of by ROWENA M. *
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Excellent price and great communication. The order processing time was right within the published window and the shipping from Italy to California via FexEx was crazy fast, like 3 days fast!
Review of , following an experience of by REBECCA R. *
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I was skeptical about whether this was a legit company or not because I hadn't heard much about them. The price was too good to pass up, so I took a risk. After a bit of waiting, things worked out as good as I could have hoped.
Review of , following an experience of by REBECCA L. *
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Y’all rockI Cannot believe you got it to me that fast! Tracking number and all. Your sticker is on my Triumph for as long as it sticks!
Review of , following an experience of by JOSHUA D. *
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I was skeptical because of how low the prices were but I took a chance and am so glad I did. Only problem I had was my credit card company really didn’t want to approve my purchase because it’s a foreign company. Other than that the shipping was pretty quick and the price was better than anywhere else by a lot
Review of , following an experience of by MATILDA W. *
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Absolutely amazing customer service and shipping. Ordered from the US, once shipped items arrived at my doorstep within 24hrs. From Italy no less!! Highly recommended.
Review of , following an experience of by STACEY K. *
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Everything was taken care of and shipped in a timely manner, happy as a clam with my purchase. Thanks to BurnOut got a Shoei helmet not offered in my country!
Review of , following an experience of by DANIEL A. *
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Excellent service. Fantastic prices and a speedy delivery to the US. Will definitely order from them again and again. Thanks!
Review of , following an experience of by CRAIG B. *
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5 Stars, item came from Europe about a week from ordering to receiving item
Review of , following an experience of by LUCAS W. *
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Customer service was first rate. Would definitely order from Burnout again without hesitation.
Review of , following an experience of by NICOLE M. *
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Live in Los Angeles, and the reps were very informative with all of my questions. Received a couple of days early. Completely transparent with shipping dates and process. Would order again.
Review of , following an experience of by KEITH E. *
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Good
Review of , following an experience of by TOM B. *
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Came as is, perfect fit. Delivered in a reasonable time
Review of , following an experience of by JACOB L. *
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Very fair prices, fantastic shipping, and excellent customer service. Less than a weeks time to ship my order to the states.
Review of , following an experience of by ISOBEL S. *
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Excellent communication, great price and great experience overall. Thank you.
Review of , following an experience of by PETE M. *
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efficient and priced right
Review of , following an experience of by CHARLIE S. *
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I have worn Nolan helmets for over 15 years because of the fit to my head and great value. I was seeking a specific Nolan helmet that no one had in the USA. Although apprehensive at first in ordering from a foreign company, but within the country of manufacture for Nolan, I remembered my work experience in Italy and the people. Communications on order status and shipment details were excellent. The helmet arrived in perfect condition on the promised date. It would have been quicker to receive a product that was already in the US, but the service received from burnoutmotors.com was outstanding, including delivered price and time!
Review of , following an experience of by MATILDA M. *
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Great seller to deal with, and great communication!
Review of , following an experience of by TINA P. *
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Amazing customer service, fast shipping, great prices. I highly recommend buying from burnout motor.
Review of , following an experience of by CLAIRE W. *
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Provided great communication and product was shipped and delivered in promised timeline.
Review of , following an experience of by JANE B. *
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Great product, responsive to inquiries. Good selection
Review of , following an experience of by NATASHA R. *
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They are short staffed due to COVID, like everyone, but they were super helpful and generous and the product was perfect at a great price. Will do business with the again!
Review of , following an experience of by SARAH L. *
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Came exactly how I pictured it
Review of , following an experience of by MUHAMMAD H. *
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I’m a first time customer. I purchased Sidi boots eight years ago from another company and was satisfied with them so it made sense to go with Sidi again. Burnout exceeded my expectations and I’ll do business again I’m sure.
Review of , following an experience of by SHANNON R. *
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Solid company and service
Review of , following an experience of by ISAAC S. *
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