Customer reviews for ceiling-fan.co.uk

Customer reviews

• 5 / 5

  

  Edit Flag

  Helpful advice before purchase. Fair delivery time. We like the fan so much we bought another. Then we bought another for a total of 3 so far.

  Review of 03/10/2024, following an experience of 17/09/2024 by JOHN L.

• 5 / 5

  

  Edit Flag

  Really helpful, have ordered a couple of fans from them in the last year or so. When I ordered the wrong light unit as an add on, they were so helpful in managing the return - even sent out the correct replacement before I'd even managed to return the original (€90 part!). As a UK customer, I appreciate that the shipping is swift and tracking accurate. The selection of fans, particularly for low ceilings, is just second to none compared to any UK suppliers (it's a niche market here no doubt!).

  Review of 25/09/2024, following an experience of 10/07/2024 by GRAHAM G.

• 4 / 5

  

  Edit Flag

  Fast delivery considering they're based in Spain. Kept me informed of order progress although didn't quite follow delivery request.

  Review of 08/09/2024, following an experience of 22/08/2024 by ANTHONY G.

• 1 / 5

  

  Edit Flag

  very unprofessional deal! 👎

  Review of 24/08/2024, following an experience of 01/08/2024 by DUMITRU P.

  Answer by ceiling-fan.co.uk

  

  Flag

  Dear Dumitru, We are sorry to hear that you are not satisfy with our services. However, as we have already explained, we could not complete your order, because of several reasons that come to prove exactly the opposite of what you say in your review: 1. We only sell accessories, such as down rods, to our previous clients. The reason for this is that the accessory parts cannot be returned, so we try to avoid future problems both for us and for our clients. If you, for instance, install a fan of a brand, different of the brand of the down rods, this will automatically cancel your warranty. 2. The down rods that you have ordered are only compatible with certain fans series. We have tried to contact you multiple times to find out whether you have purchased any fans from us before. Alas, in vain, as we have only received a very short and unclear reply from you. 3. Once it got clear to us that you are not giving us any information, we have cancelled your order and refunded the whole amount paid immediately. We really hope, you will reconsider your evaluation, which is rather unfair and does not, in any way, correspond to the reality!

• 5 / 5

  

  Edit Flag

  Good website, easy purchase and effecient delivery.

  Review of 05/08/2024, following an experience of 19/07/2024 by DAVID L.

• 5 / 5

  

  Edit Flag

  Excellent customer service. They contacted me to warn that the product was out of stock but would be in stock later that week. I got an email the next day to say that the parcel was in transit. Shipped from Spain to UK and delivered by UPS the following week. Great service - keeping me updated at every stage. Thanks

  Review of 04/06/2024, following an experience of 18/05/2024 by CHRIS A.

• 5 / 5

  

  Edit Flag

  Excellent easy to assemble and install, good clear instructions

  Review of 03/05/2024, following an experience of 17/04/2024 by RON R.

• 5 / 5

  

  Edit Flag

  Delivered within a couple of weeks, no issues.

  Review of 01/05/2024, following an experience of 14/04/2024 by RICHARD B.

• 5 / 5

  

  Edit Flag

  The site is well laid out and the choice is enormous and with the use of filters I was able to find my perfect fan at a price which was more than fair. I ordered two fans and they arrived well packaged and in a reasonable time frame. I would certainly recommend ceiling-fan.co and am in fact considering a further purchase.

  Review of 09/04/2024, following an experience of 24/03/2024 by JOHN B.

• 1 / 5

  

  Edit Flag

  I have not received the right item and you have not responded to the email I sent to customer service.

  Review of 14/03/2024, following an experience of 18/02/2024 by GILL S.

  Answer by ceiling-fan.co.uk

  

  Flag

  Dear Gill, Thank you for your feedback! We are sorry that you are not satisfied with your purchase. However, the product you've received is the updated version of the one you've ordered. It has the same features and is compatible with all AC ceiling fans. You are welcome to return it, if you want. Kind regards, FanBoutique

  Answer by Gill S

  

  Flag

  We don't need an upgraded version, I just want the remote I ordered thank you. I do want to return the one you sent, please send the relevant label in order for me to do this. Just as a note the upgraded version you sent is £10 cheaper than the original one I ordered and you'be made no attempt to refund the difference.

  Show exchanges Hide exchanges
• 2 / 5

  

  Edit Flag

  Fans supplied were not fit for purpose but the supplier has been very poor on remedying matters.

  Review of 18/11/2023, following an experience of 20/05/2023 by GREGORY C.

  Answer by ceiling-fan.co.uk

  

  Flag

  Thank you for your feedback! Our clients' opinion is very important to us! We are sorry that you are not satisfied with your order, but we cannot accept returns, 2 months after you had received your order. Your order has been sent on May 21, 2023, and you claimed your right to return the ordered products on August, 11. Our clients have the right to return the ordered products within 14 days after receipt of their order, as stated by the European law. We have tried to give you a solution, but our suggestion wasn't accepted, most likely because you simply wanted to return the fans. Still, if there is anything we could do for you, we would be happy to help! Kind regards, Fan Boutique

• 1 / 5

  

  Edit Flag

  The instructions with the Fan were in Spanish .Despite my request for English instructions no help was given !

  Review of 20/10/2023, following an experience of 24/08/2023 by ALAN G.

• 5 / 5

  

  Edit Flag

  Excellent stuff - ordered Monday, delivered and fitted the following Friday. Easy transaction. Recommended to friends and family. Good shipped from Spain by UPS - uninterrupted :)

  Review of 03/10/2023, following an experience of 17/09/2023 by ALEX V.

• 1 / 5

  

  Edit Flag

  What an aweful company to deal with, the only confirmation of my order was via paypal reciept, no comms from them whatsoever, a month on still not recieved my order, now trying to get my money back. Dreadful company which i will not deal with again, buyer beware

  Review of 28/09/2023, following an experience of 17/08/2023 by PAUL M.

  Answer by ceiling-fan.co.uk

  

  Flag

  Dear Paul, Your orders have been cancelled, because we do not sell accessories to customers, who have not purchased their ceiling fan/s from us. You have been duly refunded as well. What you are saying here, is simply not true, and it is really a shame to post negative comments just for the sake of it! You are posting a review on 21/09, given that the refunds for your orders have been issued on 09 August and 20 September. We would suggest you to check your paypal account more often, and before posting your accusations, which are absolutely groundless.

  Answer by paul m

  

  Flag

  Why do you not make it clear you do not sell accesories to customers which i find confusing, yes i have a refund for 9 August but you have made no refund on 20 September, would you like me to screen shot my paypal account as proof, dispute currently raised with Paypal so hopefully they can get my money back

  Show exchanges Hide exchanges
• 2 / 5

  

  Edit Flag

  I never received the product.

  Review of 26/09/2023, following an experience of 03/09/2023 by A K.

  Answer by ceiling-fan.co.uk

  

  Flag

  Hello! I am sorry, you haven't received your order! We always strive to offer the best service that we can, and our customers are very important to us. Could you please let us know what the product was? Maybe it was not available at the moment. You should also keep in mind, that if you have placed an order for an accessory part, without having ordered the ceiling fan in our store, your order will be automatically cancelled, because we only sell accessories to our clients. We will be more than happy to help you! Kind regards, Fan Boutique

• 2 / 5

  

  Edit Flag

  Unfortunately this didn't go well. The two fans I received seem of good quality. However only after installing them did I read - right near the end of the manual for the remote control - that to use them to circulate heat downwards I needed longer downrods. These were an expensive extra cost and had to be shipped from Germany and then both my fans had to be totally dismantled and re-assembled and installed with the longer downrods. However whilst attempting this I discovered that the new electrical wiring that had been sent with the new downrods was not compatible with the original fans and would not work. I called and emailed this company many times but have had absolutely no response whatsoever. No-one ever picks up the phone and no-one has replied to emails sent to two different email addresses. I would avoid this company.

  Review of 26/09/2023, following an experience of 01/09/2023 by CRAIG L.

  Answer by ceiling-fan.co.uk

  

  Flag

  Hello, Craig! First of all, we'd like to thank you for your feedback! The opinions of our customers are very important to us, as this way, we have the chance to improve our services! The information about the necessity of a down rod in winter mode for higher ceilings, can be found in the section "Destratifiers" on the front page of our shop: https://www.ceiling-fan.co.uk/86-air-destratifiers We are aware of the fact, that many people do not know anything about the requirements, when installing a ceiling fan, so we strive to give as much information as possible on our website. Besides, we are always happy to answer our customer's inquiries. We are sorry that you haven't contacted us prior to placing your order. I am sure, we would have saved all this negative experience! We also would like to apologise for not being able to respond to your queries immediately, but our team was on a fair in Paris, so we had only limited access to our e-mails and phones. As far as we understand, you are satisfied with your products, and we hope that they will be in use for many years to come! Kind regards, Fan Boutique

  Answer by Craig L

  

  Flag

  Thank you for your response. I did actually talk in depth with one of your operatives before purchasing the fans. Please make sure the information regarding the incompatible wiring is clear on the website to anyone wishing to purchase the downrods. The fans do indeed seem of good quality.

  Show exchanges Hide exchanges
• 1 / 5

  

  Edit Flag

  I contacted the company to find out where my order was when it was over 5 days advised that the order had been cancelled and they would refund my money by the end of the day. I’m still waiting 4 days later and have had to put a claim through PayPal. Have not replied to any emails that I have sent. Awful service would never recommend or order from them again!

  Review of 16/09/2023, following an experience of 24/08/2023 by JOYCE W.

• 4 / 5

  

  Edit Flag

  Good for service and delivery. Not yet fitted and operated so cannot give a 5. Interestingly the invoice enclosed with the order was for a price much lower than I paid online. Slightly worrying and I hope I was not overcharged.

  Review of 29/08/2023, following an experience of 13/08/2023 by ROWENA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fantastic very varied products….spoilt for choice. Very informative web page. Very prompt delivery. Excellent customer service

  Review of 24/08/2023, following an experience of 02/08/2023 by LYNNE M.

• 4 / 5

  

  Edit Flag

  Great selection of fans at competitive prices. Slightly misleading information regarding delivery as website states same day despatch but doesn't mention that this is from France although the do warn of 10 day delay in small writing on the payment page. To be fair , goods did arrive within 7 days.

  Review of 10/08/2023, following an experience of 13/07/2023 by ANTHONY G.

• 5 / 5

  

  Edit Flag

  Great fan. Exceeded my expectations. It’s really well made and almost completely silent on the lower settings. Aesthetically it’s great looking if you’re going for the Bali vibe. We live by the sea and it looks perfect.

  Review of 10/08/2023, following an experience of 23/07/2023 by BEN C.

• 1 / 5

  

  Edit Flag

  I ordered a fan that was never shipped and still trying to chase a credit for it. Have been communicating with them daily and still don't see a credit.

  Review of 06/07/2023, following an experience of 13/06/2023 by AYME H.

• 5 / 5

  

  Edit Flag

  Extensive selection of ceiling fans so we were able to find just what we were looking for. The price was heavily reduced which was a big bonus. Good communication and fan arrived as promised and beautifully packaged.

  Review of 06/07/2023, following an experience of 19/06/2023 by ALAN C.

• 5 / 5

  

  Edit Flag

  Very good transaction and arrived on time with no problems with import tax. Great product and works perfectly. Would recommend.

  Review of 28/06/2023, following an experience of 12/06/2023 by TERRY R.

• 1 / 5

  

  Edit Flag

  I haven’t received the fan yet. UPS tracking state that it’s held in a secure location waiting to be cleared for last two weeks. I have contacted fan boutique but no response.

  Review of 17/06/2023, following an experience of 25/05/2023 by RANDIKA S.

• 5 / 5

  

  Edit Flag

  I had great customer service from Ceiling Fan, when a glass item arrived smashed (courtesy of the idiots at UPS) . A replacement was sent out immediately, with packaging which would have protected a box of eggs. The item that I ordered is also of very good quality.

  Review of 06/06/2023, following an experience of 14/05/2023 by VICKY P. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Bit of a mixed bag really. Website looks pretty good. What you soon find out though, is that it isn't actually English, but Spanish. Next day delivery is suggested, but in my case we didn't get delivery info so I sent an email. Immediate reply saying it was out of stock, then over a week later a reply saying it was now on it's way. In the meantime the product had been reduced £90. I asked the customer service if this was fair and could it be refunded - she said she would ask her boss and get back to me. Never did, despite another reminder. Fan arrived a couple of weeks after order. Manual is in Spanish - I emailed for an English version, no reply

  Review of 26/05/2023, following an experience of 18/04/2023 by JOHN L.

• 5 / 5

  

  Edit Flag

  Excellent customer service. No fuss ordering. My husband installed it, it looks splendid, & of course work’s well all through the night, silently! Many thanks

  Review of 16/05/2023, following an experience of 28/04/2023 by AUDRE M.

• 5 / 5

  

  Edit Flag

  Excellent service from start to fininish - highly recommended

  Review of 05/05/2023, following an experience of 16/04/2023 by STEVEN M.

• 3 / 5

  

  Edit Flag

  The instructions were all in Spanish which was rather baffling for my electrician

  Review of 21/04/2023, following an experience of 24/03/2023 by AMBER S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Good communication regarding order process and delivery time. The product arrived quite promptly, and looks to be of high quality. Ceiling-fan co. should press for more comprehensive installation instructions from the supplier (see below).

  Review of 26/03/2023, following an experience of 07/03/2023 by ISABELLA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Delivered on date and time. Excellent

  Review of 24/02/2023, following an experience of 03/02/2023 by GRANT S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very satisfied. Very good service.

  Review of 02/02/2023, following an experience of 17/01/2023 by HOLLIE R. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  A long time from ordering to delivery UPS absolutely dreadful

  Review of 30/11/2022, following an experience of 14/11/2022 by EILEEN C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent website. Made sure I got the product that best suited me needs. Delivery was quicker than expected. Seller communicated throughout the process.

  Review of 18/10/2022, following an experience of 16/09/2022 by DAMIEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent delivery, was delivered ahead of time.

  Review of 18/09/2022, following an experience of 29/08/2022 by MICHAEL G. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Average because I received half of my order. Otherwise good service

  Review of 04/09/2022, following an experience of 19/08/2022 by JOE K. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Would have been nice to be told the 80mm downrod was an extra and was a staggering £70 ! WE received an invoice in the box for £150 but we paid £316

  Review of 01/09/2022, following an experience of 14/08/2022 by MATILDA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  great fan arrived as expected

  Review of 31/08/2022, following an experience of 14/08/2022 by KEN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  All the information needed to select correct product for the individual situation

  Review of 31/08/2022, following an experience of 14/08/2022 by DAN S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Great fan. My 2nd one of the same brand and make. The old one’s remote control was not as good, but the new remote controller is so much better.

  Review of 20/08/2022, following an experience of 03/08/2022 by FRED O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The ordering process was smooth and painless, and the goods arrived as promised and in a timely manner; all good.

  Review of 06/08/2022, following an experience of 19/07/2022 by KIMBERLY L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Website was very easy to navigate.

  Review of 03/08/2022, following an experience of 18/07/2022 by AMELIA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good service delivered on time

  Review of 27/07/2022, following an experience of 11/07/2022 by ETHAN R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  The product arrived when expected, shop was easy enough to navigate to find what I was after

  Review of 02/07/2022, following an experience of 16/06/2022 by SOPHIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent service, fast delivery

  Review of 30/06/2022, following an experience of 13/06/2022 by BENJAMIN L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Arrived on time. Good sturdy well made ceiling fan. Extremely quiet! Looks good. Straight forward to fit.

  Review of 26/06/2022, following an experience of 09/06/2022 by MILLIE P. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Purchased online 2 weeks ago, no communication, no fan! I have chased them 3 times by email, no response, no tracking info provided either. Have tried to phone, several times get an automated message saying they are busy and to go through the website so not impressed so far.

  Review of 21/06/2022, following an experience of 29/05/2022 by PATRICIA A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great seller, service is just perfect.

  Review of 04/06/2022, following an experience of 19/05/2022 by PATRICIA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very easy to use site and great choices. I wanted no light and have a low ish ceiling so very, very easy to see my options. Fan was shipped from Spain with UPS, tracking excellent and import duty paid by seller very quickly.

  Review of 08/05/2022, following an experience of 21/04/2022 by SALLY P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great website with a vast number of quality fans to choose from. When fans are offered on a special offer they really are excellent bargains. The company are extremely responsive to any queries and always ready to help. A pleasure to deal with them - twice now.

  Review of 30/04/2022, following an experience of 13/04/2022 by STEPHEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent fan and very well priced. Quick delivery and we’ll packed.

  Review of 26/04/2022, following an experience of 10/04/2022 by YVONNE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Amazing Fan, powerful & quiet & looks super

  Review of 25/04/2022, following an experience of 20/03/2022 by DOMINIC C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  fine but had to pay £44 for import I thought that using a @ .co.uk company it was british so why did i have to pay import charge .....................

  Review of 21/04/2022, following an experience of 29/03/2022 by PETER H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very straight forward to order and delivered on time

  Review of 10/04/2022, following an experience of 25/03/2022 by AMY O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good service. Arrived quickly and the best protective packaging I’ve ever seen.

  Review of 07/04/2022, following an experience of 07/03/2022 by DOMINIC C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very helpfull, ordered twice from them, 2nd time customs/UPS tried to charge me import duty but ceiling-fan.co.uk sorted it within minutes of me emailing them and parcel was on the move again. Would definitely buy from again

  Review of 03/04/2022, following an experience of 18/03/2022 by TARA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great selection of fans and despite my apprehension of international delivery, arrived in a timely manner, packaged well and looks and works great, thanks!

  Review of 23/02/2022, following an experience of 05/02/2022 by GRANT R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I found this company very good, prompt reply to my query, Quickly depatched my fan when ordered and sorted out the import duty tax, I didn't have to pay any extras. I recieved my fan in 4days despite being warned there may be a 10day delay due to Brexit problems.

  Review of 04/12/2021, following an experience of 11/11/2021 by DAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Delivery ahead of time. Packaged well. Good communication. No problems.

  Review of 25/11/2021, following an experience of 31/10/2021 by EMILY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent advice and prompt delivery

  Review of 01/09/2021, following an experience of 30/10/2020 by NICK K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  The Fan arrived on time and well packaged. After a few messages I eventually received instructions in English about a week later.Because of this I missed my 'slot' with my Electrician so although I've installed it, it is not yet connected to a power supply

  Review of 01/09/2021, following an experience of 26/10/2020 by SAMUEL H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service, extremely reasonable prices. 100% would use them again

  Review of 01/09/2021, following an experience of 10/10/2020 by LINDA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The fan is not fitted yet but the order and delivery process has been faultless

  Review of 01/09/2021, following an experience of 26/10/2020 by JIM K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great price, delivered on time and look good ??

  Review of 01/09/2021, following an experience of 01/11/2020 by DOMINIC C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great company, good quality fans at keen prices, delivery very fast, especially within EU

  Review of 01/09/2021, following an experience of 29/01/2021 by FREDDIE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I had lots of questions and had to email back and forth, but nothing seemed like too much of a problem.Was recommended the best fan for the job.Very happy.

  Review of 01/09/2021, following an experience of 24/11/2020 by MOHAMMED C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Cannot fault the fans they are gorgeous looking and extremely efficient at moving air also whisper quite. Have now bought 3 as we are so impressed with them. Ordering and delivery was easy and quick.

  Review of 01/09/2021, following an experience of 04/12/2020 by CHRIS E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Brilliant service, lovely people and great products. Thanks.

  Review of 01/09/2021, following an experience of 29/03/2021 by SONIA R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Helpful staff and efficient service. However markup on the fans we bought seems excessive.

  Review of 01/09/2021, following an experience of 11/04/2021 by HENRY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The item as described , Very good product.

  Review of 01/09/2021, following an experience of 11/02/2021 by RYAN B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service, ups were all over the place but you sorted that all out immediately. Fan arrived and it is almost silent. Thanks for a great service.

  Review of 01/09/2021, following an experience of 01/05/2021 by TYLER P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Ordered a new fan from the .co.uk website and despite an initial problem with the import duties ( which the Company sorted out very quickly ) and the wait for some small delays due to Brexit hold ups the purchase ran very smoothly.The fan was exactly what we wanted and was a good competitive price.The Company communicated delays due to the Brexit issues very well but in fairness the fan turned within 7 days.

  Review of 01/09/2021, following an experience of 12/04/2021 by FRED B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great product and delivery time.The one thing I was a little disappointed with was that the item did not ship from within the UK, as the web site suggested and as such attracted import duties due to Brexit.

  Review of 01/09/2021, following an experience of 19/04/2021 by KELLY F. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  OK, so the fan does what it says on the tin. However the mounting bracket didn't really give enough room for manouver. The mounting holes in my opinion are too close to the edge of the joist. In the end I fettled an encasement to wrap around the joist and drilled a new set of holes in the bracket allowing me to bolt the fan to the encasement bracket. Therefore the joist was not compromised with any screws at all. The delivery came from Spain and I was initially hit with a £45 import charge. HOWEVER Fanboutique honoured the free delivery and paid the import charge. One final note is that UPS seemed rather trigger happy on the delivery notifications. I think received nearly 20 emails informing me of delivery which changed several times as the goods were held up in France apparently due to 'Brexit'. Conclusion: Annoying that goods came from Spain (didn't quite read the small print and assumed goods were UK as the site is a. Co.uk website). Fanboutique were helpful and responded quickly to my queries. Fan seems OK, although Made In China. Maybe a little over priced.

  Review of 01/09/2021, following an experience of 17/04/2021 by AVA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  great service from this company to provide 15 ceiling fans for 3 new build houses

  Review of 01/09/2021, following an experience of 15/05/2021 by GREG O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service

  Review of 01/09/2021, following an experience of 30/04/2021 by KIMBERLY C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The lights/fans I bought are fantastic. Very elegant design and absolutely silent, The site was informative and the delivery time was reasonable. I am extremely happy with them.

  Review of 01/09/2021, following an experience of 02/07/2021 by LAUREN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very quick delivery and subsequent UK customs clearance for which no charges were made. It was as if the fan was supplied from the UK. All very satisfactory.

  Review of 01/09/2021, following an experience of 11/07/2021 by MATILDA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very good company to deal with, customer service as exceptional as there was a problem with the parcel delivery company UPS who are useless but customer services sorted the problem out on my behalf with a satisfactory conclusion. Highly recommend this company.

  Review of 01/09/2021, following an experience of 17/06/2021 by JULIE T. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Delivery of the fan was pretty quick given it was post , Brexit and from Spain. Item arrived well packaged and as described. Fan works great.

  Review of 01/09/2021, following an experience of 04/06/2021 by FREDDIE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Super and efficient service thank you.

  Review of 01/09/2021, following an experience of 23/07/2021 by DUNCAN A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Helpful staff and efficient service. However markup on the fans we bought seems excessive.

  Review of 01/09/2021, following an experience of 19/06/2021 by ISLA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great price, very good to deal with. I see one or two people have complained about paying import charges but if the courier sends an invoice just contact these guys via email and in my experience they will resolve this straight away, so nothing extra to pay. Could not have been easier.

  Review of 01/09/2021, following an experience of 15/08/2021 by MARK M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent,service.,Well,packed,delivered,by,UPS,on,time.

  Review of 01/09/2021, following an experience of 11/08/2021 by LAYLA J. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Not installed as yet , as am taking it abroad.Customer service was excellent, did received it in the time schedule.

  Review of 01/09/2021, following an experience of 06/08/2021 by TOBY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Efficient and friendly staff. I had a query which was resolved immediately.

  Review of 01/09/2021, following an experience of 06/08/2021 by FREDDIE A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order