Customer reviews for citylocker.paris

Customer reviews

• 5 / 5

  

  Edit Flag

  Easy system to open both entry door and the locker.

  Review of 20/03/2022, following an experience of 02/01/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service near the Eiffel. Spatious lockers

  Review of 20/03/2022, following an experience of 28/10/2021 by A A. *

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• 5 / 5

  

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  Life saver to have this service spent the day walking around Paris and knew my stuff was safe thank you!

  Review of 20/03/2022, following an experience of 03/08/2021 by A A. *

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• 5 / 5

  

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  Very user friendly experience. Cheap also.

  Review of 20/03/2022, following an experience of 20/08/2021 by A A. *

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• 5 / 5

  

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  Excellent location with clean secure storage

  Review of 20/03/2022, following an experience of 03/03/2022 by A A. *

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• 3 / 5

  

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  The service itself with the code for the door and the locker and everything was good. The neighbourhood that the building was in hoeverre, felt very unsafe.

  Review of 20/03/2022, following an experience of 10/10/2021 by A A. *

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• 5 / 5

  

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  Excelente ubicación. Servicio genial. Simple y rápido

  Review of 20/03/2022, following an experience of 15/09/2021 by A A. *

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• 3 / 5

  

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  too expensive

  Review of 20/03/2022, following an experience of 22/08/2021 by A A. *

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• 5 / 5

  

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  very near to train station all instructions are very easy to follow

  Review of 20/03/2022, following an experience of 05/08/2021 by A A. *

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• 4 / 5

  

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  Easy to find and to register Lockers are very spacious

  Review of 20/03/2022, following an experience of 18/09/2021 by A A. *

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• 5 / 5

  

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  Ontzettend handig, eenvoudig stallen van bagage terwijl je de stand verkent. Locatie dichter bij station zou wel fijn zijn

  Review of 20/03/2022, following an experience of 06/09/2021 by A A. *

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• 5 / 5

  

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  The location is easy to reach, the place is well organized. Highly recommended!

  Review of 20/03/2022, following an experience of 06/03/2022 by A A. *

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• 4 / 5

  

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  Site and order process worked as expected.

  Review of 20/03/2022, following an experience of 22/09/2021 by A A. *

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• 5 / 5

  

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  Near the station, clean and safe place.

  Review of 20/03/2022, following an experience of 06/03/2022 by A A. *

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• 5 / 5

  

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  Clean, easy to operate

  Review of 20/03/2022, following an experience of 11/09/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Clear directions to the location as well as how to access our lockers. Good lighting and good area of town.

  Review of 19/03/2022, following an experience of 30/10/2021 by A A. *

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• 5 / 5

  

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  Genial contar con lockers por la ciudas

  Review of 19/03/2022, following an experience of 10/11/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service. Very glad to visit Paris without luggage. Easy to use and cheap.

  Review of 19/03/2022, following an experience of 12/12/2021 by A A. *

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• 5 / 5

  

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  Todo fenomenal, muy rápido, cómodo, céntrico. Estupendo

  Review of 19/03/2022, following an experience of 15/07/2021 by A A. *

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• 1 / 5

  

  Edit Flag

  Very bad expérience

  Review of 19/03/2022, following an experience of 24/10/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello We remind you that our telephone hotline is available from 8 a.m. to 10 p.m. every day.

• 5 / 5

  

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  Fairly easy to navigate & book

  Review of 19/03/2022, following an experience of 23/09/2021 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  good

  Review of 19/03/2022, following an experience of 07/10/2021 by A A. *

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• 4 / 5

  

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  the service was excellent but I think it was pretty expensive for only one day

  Review of 19/03/2022, following an experience of 04/03/2022 by A A. *

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• 4 / 5

  

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  I had to book at the last minute and it was a bit cumbersome to validate the email, yadda yadda… but everything worked in the end. the pricing model is a bit shady (ended up paying 12€ for, like, 3 hours), but at least the service was available

  Review of 19/03/2022, following an experience of 14/08/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  excellent! really secure

  Review of 17/03/2022, following an experience of 04/02/2022 by A A. *

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• 5 / 5

  

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  Gostei bastante, achei fácil fazer tudo pelo site.

  Review of 17/03/2022, following an experience of 31/12/2021 by A A. *

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• 4 / 5

  

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  a bit expensive for an automatic locker, but useful. Can be more user friendly

  Review of 17/03/2022, following an experience of 09/09/2021 by A A. *

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• 5 / 5

  

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  Wish I had discovered City Locker before. Not expensive and easy to use. Really impressed.

  Review of 17/03/2022, following an experience of 06/09/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very convenient and closed to my hotel

  Review of 17/03/2022, following an experience of 12/08/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good, great service. I would recommend it.

  Review of 17/03/2022, following an experience of 14/11/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very good

  Review of 17/03/2022, following an experience of 01/03/2022 by A A. *

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• 5 / 5

  

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  Someone stole my phone the day I arrived to Paris and all my reservation info was there, so I phoned the customer service and they helped me with everything.

  Review of 17/03/2022, following an experience of 04/12/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy and practical

  Review of 17/03/2022, following an experience of 16/10/2021 by A A. *

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• 5 / 5

  

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  Perfect.

  Review of 17/03/2022, following an experience of 18/09/2021 by A A. *

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• 5 / 5

  

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  City Locker Paris was so quick and easy to use, and it was very convenient. I would use this service again when in town!

  Review of 17/03/2022, following an experience of 06/03/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  ich mag City Locker

  Review of 17/03/2022, following an experience of 30/08/2021 by A A. *

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• 3 / 5

  

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  The place was dirty

  Review of 17/03/2022, following an experience of 26/02/2022 by A A. *

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  Answer by citylocker.paris

  

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  Our lockers, as well as the premises are cleaned and disinfected several times a week by our maintenance staff.

• 1 / 5

  

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  I paid 3 times, and still didn't get in and there was no one to be contacted for help

  Review of 17/03/2022, following an experience of 18/12/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello, we are surprised by your return. Customer service is available from 8 a.m. to 10 p.m. every day by phone and email.

• 5 / 5

  

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  Really convenient

  Review of 17/03/2022, following an experience of 07/10/2021 by A A. *

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• 5 / 5

  

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  All perfect organized

  Review of 16/03/2022, following an experience of 23/01/2022 by A A. *

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• 5 / 5

  

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  Easy to use and felt safe.

  Review of 16/03/2022, following an experience of 06/02/2022 by A A. *

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• 5 / 5

  

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  Sencilla gestión.

  Review of 16/03/2022, following an experience of 23/01/2022 by A A. *

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• 2 / 5

  

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  Locker size is small, has small pieces that prevent correct fitting for two standard baggage pieces. The price is high for the space you get.

  Review of 16/03/2022, following an experience of 24/01/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  The size of locker is: Feet: 1.57 x 2 x 2.79 Inches : 18 x 24 x 33.46 Centimers : 48 x 61 x 85 This size is suitable for most suitcases. You can put 3 cabin suitcases

  Answer by A A

  

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  Good luck fitting them inside the locker, the lock plate blocks access to fit them inside. And the response demonstrate the lack of interest in the users concerns. I'll never recomend city locker to anyone.

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• 5 / 5

  

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  Big Lockers & Convenient We had an evening flight on our last day in Paris so reserved a "City Locker" in the area we'd be visiting so that we could go straight to the airport rather than return to our hotel to grab our luggage. The lockers are sizeable & for €12 you can squeeze in multiple bags (vs other services that charge by the bag) ... we had 3 carryon bags (1 'wheelie' bag & 2 backpacks) they they fit comfortably ... I don't think that 2 'wheelie' carryon bags would fit though. The facility & lockers were secure (personal access code to enter from the street, personal access code & locker code to access your locker). There are discounts for multiple days (good for city/country vacations where you don't want to haul around more formal city cloths everywhere) ... and not sure if it provides an 'in & out' (to retrieve something you left in the locker but still leave the luggage).

  Review of 16/03/2022, following an experience of 23/01/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Pazzesco

  Review of 16/03/2022, following an experience of 26/02/2022 by A A. *

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• 3 / 5

  

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  It's a very good idea and I would use again, there was enough space for 2 small suitcases and it was clean. But I was surprised to see that the front door which needed a code to enter was actually already open. It was broken and wouldn't close behind us either. So anyone can just walk in to the area where these lockers are. The lockers themselves are secure, are used by lots of people and there are also security cameras so felt OK to leave stuff there anyway.

  Review of 16/03/2022, following an experience of 29/11/2021 by A A. *

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• 5 / 5

  

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  very easy to understand and place the order, quick response

  Review of 16/03/2022, following an experience of 24/10/2021 by A A. *

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• 5 / 5

  

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  perfect

  Review of 16/03/2022, following an experience of 20/11/2021 by A A. *

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• 3 / 5

  

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  Pratique mais pas très bien entretenu

  Review of 16/03/2022, following an experience of 27/10/2021 by A A. *

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  Answer by citylocker.paris

  

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  Nos casiers, ainsi que les locaux sont nettoyés et désinfectés plusieurs fois par semaine par nos agents d’entretien.

• 4 / 5

  

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  a bit away from Chatelet-Les _Halles metro station, but fine there was another station at short distance. The lockers was pretty large.

  Review of 16/03/2022, following an experience of 29/12/2021 by A A. *

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• 1 / 5

  

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  It didn’t work… we lost a lot of time to call for help

  Review of 16/03/2022, following an experience of 14/11/2021 by A A. *

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  Answer by citylocker.paris

  

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  Hello We remind you that our telephone hotline is available from 8 a.m. to 10 p.m. every day.

• 5 / 5

  

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  Everything at the website was described so as it was on the street. We were able to put 2 “big cabin luggage” to the storage compartment.

  Review of 16/03/2022, following an experience of 27/11/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Gerne wieder! Die Buchung war problemlos im Internet, wir haben den Laden gut gefunden, er liegt zentral in Paris, die Box war ausreichend groß für unser Gepäck und das Schloss hat gut funktioniert. Also was will man mehr!

  Review of 16/03/2022, following an experience of 03/10/2021 by A A. *

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• 5 / 5

  

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  Navigation is good!!! and easy to drop off youre stuff!!

  Review of 16/03/2022, following an experience of 01/09/2021 by A A. *

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• 4 / 5

  

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  Ho usato questo servizio durante una breve visita alla città. Ho avuto qualche difficoltà con i codici di accesso ma sono stati risolti velocemente con una semplice telefonata. Molto comodo, armadio spazioso e pulito.

  Review of 16/03/2022, following an experience of 16/08/2021 by A A. *

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• 5 / 5

  

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  Works perfectly

  Review of 16/03/2022, following an experience of 15/10/2021 by A A. *

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• 5 / 5

  

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  great service

  Review of 16/03/2022, following an experience of 17/08/2021 by A A. *

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• 5 / 5

  

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  Sito ben organizzato, acquisto facile, informazioni chiare e dettagliate.

  Review of 16/03/2022, following an experience of 04/09/2021 by A A. *

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• 5 / 5

  

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  Looked safe and very good automated experience

  Review of 16/03/2022, following an experience of 27/08/2021 by A A. *

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• 5 / 5

  

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  Everything was as described on the website

  Review of 16/03/2022, following an experience of 25/02/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The direction for locker access is clear. The customer service is fast response & helpful.

  Review of 16/03/2022, following an experience of 22/02/2022 by A A. *

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• 5 / 5

  

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  Perfect service !!

  Review of 16/03/2022, following an experience of 02/08/2021 by A A. *

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• 5 / 5

  

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  Very good service exceeded all expectation. Had to check out of apartment but because of city locker we were free to enjoy the city for whole extra day.

  Review of 16/03/2022, following an experience of 24/02/2022 by A A. *

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• 5 / 5

  

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  Everything is perfect. thanks

  Review of 15/03/2022, following an experience of 11/02/2022 by A A. *

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• 3 / 5

  

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  Tricky to input the code. But once i had figured that out, it was fine. Bags were safe for the day

  Review of 15/03/2022, following an experience of 06/02/2022 by A A. *

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• 5 / 5

  

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  Great

  Review of 15/03/2022, following an experience of 26/02/2022 by A A. *

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• 3 / 5

  

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  the code didn't work so we had to call and wait

  Review of 15/03/2022, following an experience of 09/02/2022 by A A. *

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• 5 / 5

  

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  Muy cómodo!

  Review of 15/03/2022, following an experience of 23/02/2022 by A A. *

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• 3 / 5

  

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  It was very convenient and straight forward although I did feel a big anxious about the fact all the lockers opened with the same code but with the digit of the locker number changed. I would feel a lot better if each locker had completely different codes.

  Review of 15/03/2022, following an experience of 07/02/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Accurate instructions, all worked perfect

  Review of 15/03/2022, following an experience of 13/02/2022 by A A. *

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• 5 / 5

  

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  Very easy to book and navigate

  Review of 15/03/2022, following an experience of 13/02/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to book, easy to use, clear instructions - no issues whatsoever!

  Review of 15/03/2022, following an experience of 17/02/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy and convenient

  Review of 15/03/2022, following an experience of 30/01/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to use and practical!

  Review of 15/03/2022, following an experience of 14/11/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  excellent service!

  Review of 15/03/2022, following an experience of 06/01/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ok. Good

  Review of 15/03/2022, following an experience of 11/11/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Easy to purchase with clear instructions for location and entry. The building was easy to find but not so obvious that any passer-by would realise it was full of luggage/an easy target for stealing things. We got in the building with no issue using the secure code keypad. However, the interior keypad to unlock our individual locker was difficult to use, keys were sticky, and I had to enter the code multiple times until the locker unlocked. The format of the individual locker codes was formulaic so anyone else who was using that Citylocker venue would have been able to crack the code for our locker and take our things, which made us a bit anxious. Thankfully nobody did. Our locker was a great size, more than enough room for our stuff. We were lucky that we managed to get in and out without too much trouble once I had figured out that the interior keypad was dodgy and needed pressing a certain way.

  Review of 15/03/2022, following an experience of 26/11/2021 by A A. *

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• 5 / 5

  

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  Very usefull and easy to use.

  Review of 15/03/2022, following an experience of 28/11/2021 by A A. *

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• 5 / 5

  

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  very good communication and service - very affordable.

  Review of 15/03/2022, following an experience of 23/10/2021 by A A. *

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• 1 / 5

  

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  Locker codes didn’t work. Customer service was not available to help. When they finally reached back it was 30 mins after we attempted to drop off luggage, so we had already hopped on our train. Customer service blamed us for “entering the code wrong” - no acknowledgement that we were provided wrong codes.

  Review of 15/03/2022, following an experience of 25/10/2021 by A A. *

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  Answer by citylocker.paris

  

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  Hello Our hotline is open from 8 a.m. to 10 p.m. We remind you that all the other customers managed to enter and that after verification you had not entered the correct codes, that is why you could not enter.

  Answer by A A

  

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  That is not true at all. Customer service was not responsive. I was with 4 other friends who all tried the codes provided and no one was able to unlock the lockers. This is not a user-error issue. This is a breakdown on your end, and you refuse to do the right thing and at least acknowledge it. Horrible customer service.

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• 5 / 5

  

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  Easy to use, Quick, safe

  Review of 15/03/2022, following an experience of 22/11/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service!! You get a code via sms and you just walk in, open your locker, walk out, come back after a while, open your locker again and that’s it! It’s super safe and super easy to use!! I will definitely be using this more often in the future.

  Review of 15/03/2022, following an experience of 26/12/2021 by A A. *

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• 5 / 5

  

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  Genial situado y taquillas grandes

  Review of 15/03/2022, following an experience of 09/12/2021 by A A. *

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• 5 / 5

  

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  Very easy to book last minute. We liked the text with the codes, came through very quickly

  Review of 15/03/2022, following an experience of 13/12/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excelent experience!

  Review of 15/03/2022, following an experience of 22/10/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Muy práctico, cómodo y seguro.

  Review of 15/03/2022, following an experience of 12/01/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  City locker was very easy to use. Convenient location and all of our bags fit easily in one locker!

  Review of 15/03/2022, following an experience of 05/10/2021 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  May husband I went to Paris, on our last day, we still have plenty of time to go around but as we all know the check out in hotels are until noon only, so we used this citylocker near the train station so it’ll be easy for us. It is a bit challenging to find the location as it is not in the main street. And during that time, there’s a construction going in front so the whole place was covered behind. We also had difficulties accessing the locker for some technical reason. Good thing is that they have a very attentive customer service. Who can access/help remotely. After several try, we managed to get in and securely lock our stuffs. All in all I will give them a good rate, if not just with technical problems. They are helpful and prompt.

  Review of 15/03/2022, following an experience of 31/10/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It’s fast and safe

  Review of 15/03/2022, following an experience of 01/02/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very functional! I totally recommend

  Review of 15/03/2022, following an experience of 07/12/2021 by A A. *

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• 1 / 5

  

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  I repeatedly tried to contact management about my reservation. They failed to reply. Ridiculous!

  Review of 15/03/2022, following an experience of 09/10/2021 by A A. *

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  Answer by citylocker.paris

  

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  Our customer service is available from 8 a.m. to 10 p.m. by email and by phone

  Answer by A A

  

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  I sent multiple emails and I never received a response. I kept copies of my emails. This is the first time you have responded.

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• 5 / 5

  

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  Used Citylocker Paris in December after staying at Disneyland and wanting to spend some time sightseeing. Found after doing search and location seemed ideal. Taxi dropped us and we just had to register details and get code. Had a few problems getting it to accept my uk address and postcode but managed and got entry code sent. Easy to operate and follow instructions..very clean ..lockers plenty big enough. 2 easy jet size cabin bags one child’s wheeled suitcase and 3 carry on bags and gift shopping and still had room to spare. Highly recommend and would use again. Really good price. Brilliant

  Review of 15/03/2022, following an experience of 16/12/2021 by A A. *

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• 5 / 5

  

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  Service as good as expected. Well done, keep going with your work.

  Review of 15/03/2022, following an experience of 07/11/2021 by A A. *

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• 4 / 5

  

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  Good position and easy to be used, but the location is not clearly visible and I had some troubles.

  Review of 15/03/2022, following an experience of 12/11/2021 by A A. *

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• 5 / 5

  

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  Sencillo, rápido, cómodo y práctico.

  Review of 15/03/2022, following an experience of 27/11/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service

  Review of 15/03/2022, following an experience of 10/01/2022 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy to use and very practical. We had three small suitcases (hand luggage) that fit easily. The only thing not so convenient: it was a bit hard to find (even with Google maps) and quite a walk from the trainstation

  Review of 15/03/2022, following an experience of 24/12/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  al regresar para recoger la maleta del locker el sistema no funcionaba, ninguno de los lockers abria por lo que tuvimos que llamar a la asistente del espacio y no pudo solucionar el inconveniente hasta que uno de los cliente pudo ver que habian desenchufado el sistema de la electiricidad. Deben cuidar mucho el sistema electrico ya que hubo personas que se tuvieron que ir sin su maleta , inclusive varios perdieron el vuelo

  Review of 15/03/2022, following an experience of 20/11/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Gracias por su devolución, olvidó especificar que enviamos un técnico en el lugar que resolvió el problema. El técnico llegó al sitio menos de 15 minutos después de su llamada.

• 5 / 5

  

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  Perfect

  Review of 15/03/2022, following an experience of 10/12/2021 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Problems with the codes

  Review of 15/03/2022, following an experience of 16/10/2021 by A A. *

  *Pseudonymized data at the request of the author

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