Customer reviews for entrancemattingsystems.co.uk

Customer reviews

• 1 / 5

  

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  Ordered a mat for £250 on 25th May and still not delivered 9th July. I thought i was ordering from a UK based company... the 'phone (never answered); address; e-mail (never responded to) all indicate UK but this is a French company. I keep getting hassled by UK Customs and a delivery firm for additional import duties and delivery charges which entrancemattingsystems.co.uk say they are dealing with. The only way to connect with them is via the web chat facility and you basically get the complete run-around and no straight answers to simple questions. I have in writing (17.06) that they will pay the charges but they haven't. The company has ZERO customer service and TERRIBLE processes and could well be considered FRAUDULENT.

  Review of 24/07/2025, following an experience of 25/05/2025 by MARIO A.

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  Misleading, looks like a UK company based in London but then tells you after they have had your money in an email from a third party that you have to sign up and fill out paperwork to import from France and want £84 to send it over on a £120 Mat, no replies to emails and don't answer their phones. Over a week now and still no reply to my email wishing to cancel the next day when I found out I would have to sign up with a third party and pay import duties. Customer service is non-existent. Very poor, if I could give you zero, I would

  Review of 26/06/2025, following an experience of 04/06/2025 by SIMON C.

• 1 / 5

  

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  I still haven’t received my order after 6 weeks. I have also had a request for £150 in taxes. Do not use this website.

  Review of 15/01/2025, following an experience of 18/11/2024 by SARAH M.

• 5 / 5

  

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  Wow ! What a mat ! Thank you.

  Review of 30/08/2024, following an experience of 24/06/2024 by JOHN R.

• 1 / 5

  

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  Did not arrive. Paid UK vat and delivery but got some garbled message from DHL France. Avoid

  Review of 06/01/2023, following an experience of 21/11/2022 by KAREN S. *

  *Pseudonymized data at the request of the author

  Answer by entrancemattingsystems.co.uk

  

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  Good afternoon, it is correct we produce in France as we are a french company. It is somtimes a little bit long because we have to produce each mat. Thanks for your comprenhension. Best regards, Sandra FELIPE Customer service contact@entrancemattingsystems.co.uk Tel: 020 3318 5930

• 5 / 5

  

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  Excellent product and quality.

  Review of 03/11/2022, following an experience of 23/09/2022 by RACHEL M. *

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• 1 / 5

  

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  The company lack communication and when I contacted them, first they couldn't find my order, then they had not made my item after over a month and they blamed staffing even tho I phoned them on my expected delivery date.

  Review of 13/05/2022, following an experience of 28/03/2022 by ZACHARY W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy order process

  Review of 11/05/2021, following an experience of 01/01/1970 by AVA R. *

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• 3 / 5

  

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  mat is great but took over a month to arrive

  Review of 29/10/2020, following an experience of 07/09/2020 by FRANCESCA W. *

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• 5 / 5

  

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  Very Good and professional Service

  Review of 02/07/2020, following an experience of 17/06/2020 by JACKSON W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  good

  Review of 26/02/2020, following an experience of 11/02/2020 by HELEN G. *

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