entrancemattingsystems.co.uk

Customer reviews for entrancemattingsystems.co.uk

3 / 5 1

Calculated from 2 reviews obtained over the last 12 months

28 reviews since 26/12/2018

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Information entrancemattingsystems.co.uk

  • Company

  • Description

    Entrance matting systems, the specialist in high quality doormats, offers a selection of models for all purposes. Professionals and private individuals benefit from a large range of solutions in order to help them to find the doormat that corresponds perfectly to their project. Dimensions, materials and colours available in more than 2,000 references.

  • Address

    98 Route Nationale 20 45520 CERCOTTES

  • Website

    https://www.entrancemattingsystems.co.uk

  • Category

    Other

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Customer reviews

  • 1 / 5 1
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    Did not arrive. Paid UK vat and delivery but got some garbled message from DHL France. Avoid

    Review of , following an experience of by

    Answer by entrancemattingsystems.co.uk
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    Good afternoon, it is correct we produce in France as we are a french company. It is somtimes a little bit long because we have to produce each mat. Thanks for your comprenhension. Best regards, Sandra FELIPE Customer service contact@entrancemattingsystems.co.uk Tel: 020 3318 5930

  • 5 / 5 1
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    Excellent product and quality.

    Review of , following an experience of by

  • 1 / 5 1
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    The company lack communication and when I contacted them, first they couldn't find my order, then they had not made my item after over a month and they blamed staffing even tho I phoned them on my expected delivery date.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Very easy order process

    Review of , following an experience of by *

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  • 3 / 5 1
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    mat is great but took over a month to arrive

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  • 5 / 5 1
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    Very Good and professional Service

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  • 5 / 5 1
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    good

    Review of , following an experience of by *

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  • 2 / 5 1
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    Placed order at beginnning of November, item didn't arrive until today 2/12/19. Many attempts to get through to customer service via phone and email - unable to get a response until late last week. My item was not delivered when due, due to my correct postal address not being on the system and the delivery date was delayed. Emails sent to me in French, not english. Had I realised the order would take so long to arrive and that the item was coming from France I would not have placed the order with this company.

    Review of , following an experience of by *

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    Answer by entrancemattingsystems.co.uk
    Flag

    Hi, you failed to say that you gave a wrong delivery address when you ordered online Best regards. Sandra FELIPE Tél : 020 3318 5930 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

    Answer by Theresa E
    Flag

    I provided my correct postal address and do not appreciate your brand of customer service. At no point when I was querying my delivery did you tell me you didn’t have the correct postal address,

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  • 2 / 5 1
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    Took to long for delivery , Credit card payment was taken by a French company so we where overcharged £18.10 in exchange rate and fees.

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    Answer by entrancemattingsystems.co.uk
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    Good afternoon, time production is 10 worling days + 3 days for transport. Then it is correct, we are a french company. It is written on the website. ----------------------------------------------------------------------------------- Best regards. Sandra FELIPE Tél : 020 3318 5930 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

  • 3 / 5 1
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    Shouldn't have to register, should have a guest checkout.

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  • 4 / 5 1
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    Easy to use, clear and concise

    Review of , following an experience of by *

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  • 5 / 5 1
    Edit Flag

    Good support

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  • 1 / 5 1
    Edit Flag

    I ordered a map online - the website kept glitching and so I accidentally ordered 2. This was at 10.30 at night. The following morning at 9.30 I realised my error and tried to call on the 0207 number. This was answered in French after a foreign ringtone. I could not continue the calls I was calling from my workplace. I immediately sent an email to cancel the second mat and got no response. My husband called a couple of days later and was told that the email was not received in time to cancel the mat. The mat was not dispatched until several days later. I have now paid double the price for two mats.

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  • 2 / 5 1
    Edit Flag

    Size was not cut properly

    Review of , following an experience of by *

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    Answer by entrancemattingsystems.co.uk
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    Hi, I thank you for your testimony. on the other hand I never received an email and a photo from you to tell us about it. I am sure we would habe found a solution. Keep me informed. Have a nice day. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

  • 5 / 5 1
    Edit Flag

    Waited a long time for delivery but good quality so worth the wait

    Review of , following an experience of by *

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    Answer by entrancemattingsystems.co.uk
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    Hi, thanks so much. We do our best for sure. Have a nice day. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

  • 5 / 5 1
    Edit Flag

    Good communication about order and good product

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    Answer by entrancemattingsystems.co.uk
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    Hi, thanks so much. We do our best for sure. Have a nice day. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

  • 3 / 5 1
    Edit Flag

    Beware - French company despite the UK address

    Review of , following an experience of by *

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    Answer by entrancemattingsystems.co.uk
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    Good afternoon, that is correct, you are right : the head quarter is in France. The UK address concerns our subsidiary in UK. You also can see, that the products we are manufacturing are of very high quality level. Have a nice day. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

    Answer by Georgia H
    Flag

    You don't appear to have addressed the other issues raised in the feedback.

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  • 5 / 5 1
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    xxxxxxxxxxxxxxxxxxxxxxxx

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    Answer by entrancemattingsystems.co.uk
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    Hi, thanks so much for your kind opinion ; indeed we produce quality products in our factory. And we remain at your entire disposal. Have a nice day. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

  • 4 / 5 1
    Edit Flag

    The mats are very good - heavy duty and smart, though they did shed a little in the first couple of weeks of usage - not unexpected as I did not get them in a frame. Cut sizes were perfect. There was quite a long wait for delivery, but they arrived by the specified date.

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    Answer by entrancemattingsystems.co.uk
    Flag

    Hi, thanks so much for your kind opinion ; indeed we produce quality products in our factory. And we remain at your entire disposal. We were a litle late because we had too many orders to produce. Have a nice day. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

  • 5 / 5 1
    Edit Flag

    Very clear to understand and place an order' Excellent service.

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    Answer by entrancemattingsystems.co.uk
    Flag

    Hi, thanks so much for your kind opinion ; indeed we produce quality products in our factory. And we remain at your entire disposal. Have a nice day. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

  • 5 / 5 1
    Edit Flag

    Good matt, good aspect, correct dims. Happy

    Review of , following an experience of by *

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    Answer by entrancemattingsystems.co.uk
    Flag

    Hi, thanks so much for your kind opinion ; indeed we produce quality products in our factory. And we remain at your entire disposal. Have a nice day. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

  • 5 / 5 1
    Edit Flag

    excellent

    Review of , following an experience of by *

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    Answer by entrancemattingsystems.co.uk
    Flag

    Hi, thanks so much for your kind opinion ; indeed we produce quality products in our factory. And we remain at your entire disposal. Have a nice day. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

  • 1 / 5 1
    Edit Flag

    given completely false delivery info. CSSV agent blamed courier (DPD) and goods had not left factory. they could not have been less helpful

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    Answer by entrancemattingsystems.co.uk
    Flag

    Hi, thanks for your opinion ; indeed we produce quality products in our factory. We are late because we had a lot of orders, sorry again for that. And it can happen very rarely that we encounter delivery problems. Anyway we remain at your entire disposal. Have a nice day. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

    Answer by Wendy T
    Flag

    as I said I have no issue with the quality just the poor response from CSSV even telling me to check my neighbours for a missing delivery that had not left your factory as you had a signature.

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  • 4 / 5 1
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    Good quality but came in two pieces rather than one which I expected

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    Answer by entrancemattingsystems.co.uk
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    Hi, thanks so much for your kind opinion ; indeed we produce quality products in our factory. And we remain at your entire disposal. We produce in 2 pieces when the mats are too big. Have a nice day. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

  • 5 / 5 1
    Edit Flag

    Excellent quality excellent look

    Review of , following an experience of by *

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    Answer by entrancemattingsystems.co.uk
    Flag

    Hi, thanks so much for your kind opinion ; indeed we produce quality products in our factory. And we remain at your entire disposal. Have a nice day. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

  • 4 / 5 1
    Edit Flag

    There are a few translation funnies!

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    Answer by entrancemattingsystems.co.uk
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    Hi, thanks so much for your kind opinion ; indeed we produce quality products in our factory. And we remain at your entire disposal. And as you saw, we are e french society :-) Have a nice day. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

  • 1 / 5 1
    Edit Flag

    Frankly, no star! The actual colour bore little resemblance to that on the website and they ignored my e mail complaining.

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    Answer by entrancemattingsystems.co.uk
    Flag

    Hi, thanks for your opinion. I didn't receive any email from you, sorry that is why I didn't answer. Anyway when we have a claim, we ask the customer to send us pictures per email. Then we can better analyse in order to analyze. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

  • 1 / 5 1
    Edit Flag

    Mat ordered. No confirmation of the order acknowledged or received so assumed order hadn't gone through. First I heard of it weeks and weeks later was that it was being delivered in 3 days-already dispatched. My matting, ordered from elsewhere in the meantime had been ordered and fitted! Mat arrived and it's doing absolutely nothing. Poor response from company so far but hoping this will change.

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    Answer by entrancemattingsystems.co.uk
    Flag

    Hi, thanks for your opinion. If you do not receive the acknowledgement of order, it is because you registered a wong email. We were late because too many orders, sorry again for that. Best regards. Sandra FELIPE Tél : 020 7092 3432 Mail : contact@entrancemattingsystems.co.uk Opening hours : 9 am to 12.30 pm - 2 pm to 5.30 pm >> http://www.entrancemattingsystems.co.uk https://www.facebook.com/entrancemattingsystems

    Answer by David P
    Flag

    You clearly had the correct email address as you managed to send me the bill just fine. Please do not lie to cover your poor customer service and lack of drive to satisfy a customer, especially when you are wrong.

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