eternityrose.co.uk

Customer reviews for eternityrose.co.uk

4.8 / 5 1

Calculated from 35 reviews obtained over the last 12 months

264 reviews since 06/02/2018

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Information eternityrose.co.uk

  • Company

    The Eternity Rose

  • Description

    The Eternity Rose specialise in gorgeous gifts for her for every occasion. From anniversaries to birthdays, impress the lady in your life.

  • Address

    80 Broad Street, 5th Floor 10004 New York

  • Website

    http://www.eternityrose.co.uk

  • Category

    Other

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Customer reviews

  • 5 / 5 1
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    I found my choice of a gold rose in a leather case very easy to order on the web site. From ordering to delivery was four days and considering the item was sent from Australia this was amazing. I followed the delivery step by step on the DHL website site. When the rose arrived I was more than satisfied . The rose itself is stunning and it is presented in a beautiful leather case. I have no hesitation in recommending this company to others.

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  • 5 / 5 1
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    Beautiful product, well presented and delivered ahead of expectation.

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  • 5 / 5 1
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    My order was very promptly dispatched and through the tracking system, I was given the estimated delivery date which was 10 days and was kept updated. I was amazed when I received a text letting me know that my delivery would arrive after 4 days! My order was delivered in perfect condition and beautiful.

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  • 5 / 5 1
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    Excellent user friendly site

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  • 5 / 5 1
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    Had been waiting for a re supply of Gold Rose and Vase presentation unit. Danielle from Eternity was most helpful with suggestions. My order was made and shipped from Australia, taking less than a week to get here Very impressed with everything , service and product.

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  • 5 / 5 1
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    Was kept informed from the moment I ordered to the moment it was delivered exalent service.

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  • 5 / 5 1
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    Really impressed with Platinum rose, I just hope the Mrs. likes it, I'm sure she will. Also the speed of delivery was very good and very quick.

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  • 5 / 5 1
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    Simple ordering made this order a pleasure

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  • 3 / 5 1
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    The fact that when I received my order all I got was an empty box was not good. On contacting the company they promised to send replacement immediately. The tracking details given were for a parcel delivered last year in the USA. Eventually received a replacement after again contacting them and asking for a refund.

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  • 5 / 5 1
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    It came really quickly and is so beautifull. Amazing present for any occasion.

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  • 5 / 5 1
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    Easy to order. Delivery as expected and to the time stated.

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  • 5 / 5 1
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    Order came with in the week I ordered it and when it came it was mint. Girlfriend was over the moon would definitely recommend

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  • 5 / 5 1
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    Excellent service and rose arrived in 10 days.

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  • 5 / 5 1
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    Site navigation was nice and simple. able to locate what I was looking for with the minimum of fuss.

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  • 5 / 5 1
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    Good info on website, delivery on time and helpful tracking facility.

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  • 5 / 5 1
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    Given the item was shipped from Australia, it arrived in less than a week. The stages of the shipment were detailed so you know where the item is which is reassuring.

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  • 1 / 5 1
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    Disappointed.

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  • 4 / 5 1
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    the number on your website was not recognised. There was no mention of where the item was being shipped from.

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  • 5 / 5 1
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    Great service, from customer services when contacted, and speedy delivery along with notifications. The product is beautifully packaged and is itself very beautiful, the perfect addition to gifts for a Ruby Wedding Anniversary

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  • 5 / 5 1
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    The communication about delivery was spot on. It arrived on time and is a beautiful, high quality product presented in a lovely case. Could not be more pleased.

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  • 5 / 5 1
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    very good service

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  • 5 / 5 1
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    Very easy site. Well explained.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Extremely quick delivery considering it was from Australia -> UK

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  • 5 / 5 1
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    Very good service and great communications. Highly recommended.

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  • 5 / 5 1
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    prompt delivery and a day earlier than expected when ordered did not realise it was sent from Australia

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  • 5 / 5 1
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    Excellent service, arrived on time Great product.

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  • 5 / 5 1
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    The website was clear and contained accurate information. Shipping was efficient and delivered on time and the product was excellent and my wife loved it. Would recommend this company.

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  • 5 / 5 1
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    5 atar customer service with fast responses. Full online tracking and fast delivery. Overall a great experience.

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  • 5 / 5 1
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    Beautiful rose for my ruby anniversary fast delivery from Australia to the UK thanks for a great product and service.

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  • 5 / 5 1
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    5 stars for eternity rose, once ordered the gift arrived in a timely manner and with no issues what so ever

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  • 5 / 5 1
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    Site was easy to use. Order process was simple and clear.

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  • 5 / 5 1
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    Site simple to use, delivery was speedy, product is great!

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  • 5 / 5 1
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    Turned up before it was expected and kept me informed about everything going on.

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  • 4 / 5 1
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    Ordering process was simple and quick delivery.

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  • 5 / 5 1
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    An inspirational Golden Wedding moment

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  • 5 / 5 1
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    Very good very nice.

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  • 5 / 5 1
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    Excellent product & fantastic value if it lasts as per information x

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  • 5 / 5 1
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    Speedy Delivery from the other side of the world. Lovely packaging and the rose is perfect. Easy to order too.

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  • 5 / 5 1
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    Eternity Rose are a company that prides itself on quality, and customer satisfaction from carefully selecting the best quality roses to the quality of the metal dip, and super fast delivery, taking just six days for the parcel to arrive from Australia to Northern Ireland (UK)

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  • 5 / 5 1
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    5 star for everything. I cannot fault this site or the company that produces these amazing Eternity Roses. The cost is also amazing as it combines shipping charges. How amazing is that! Thank you for helping me to find that special gift.

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  • 2 / 5 1
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    This company is based in Australia and the item was posted from Australia yet advertising as in the uk.with a Sheffield P.O. Box number.Dishonest in my view

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  • 5 / 5 1
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    Excellent service. Easy to manage website and impressive delivery service. The beautiful rose arrived on time enclosed in a lovely hinged presentation box. Absolutely suitable for an anniversary gift.

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  • 5 / 5 1
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    Very Good

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  • 5 / 5 1
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    Lived up to expectations, great communication throughout brilliant delivery

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  • 5 / 5 1
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    Order arrived quickly. Would order from this company again.

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  • 5 / 5 1
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    What a fantastic shopping experience...I stumbled on the eternity rose site and found it a very easy and straightforward site to navigate..and of course..found the perfect gift for my elderly neighbours...thank you so much eternityrose.co.uk.....Heather...Eton wick UK.

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  • 5 / 5 1
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    Very prompt delivery and a good product

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  • 5 / 5 1
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    EXCELLENT SERVICE DELIVERY ONLY 4 DAYS FROM AUSTRALIA AMAZING,PRODUCT EXCEPTIONAL

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  • 5 / 5 1
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    Brilliant customer service and amazing products

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  • 5 / 5 1
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    Item arrived well packaged and on the advised date, having travelled half way round the World. I am most impressed with the rose and it will forever serve as a momento to our golden wedding anniversary

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  • 5 / 5 1
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    Looks exactly the same as on the pictures, and provides a lot of pleasure to the one receiving it :)

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  • 5 / 5 1
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    Product arrived in record time and was in perfect condition. A beautiful piece of art.

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  • 5 / 5 1
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    Great service and a brilliant gift

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  • 5 / 5 1
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    Easy to order delivered on time

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  • 5 / 5 1
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    Ordered a golden rose in box and a rose pendant for my wifes birthday on the 20 October 2022 (Berkhamsted United Kingdom) Placed order on the 10 October and order arrived F|R|OM AUSTRALIA on the 19 October. It is amazingly beautiful (Both the rose in the lovely presentation box and the pendant) and my wife has not taken the pendant off since. Amazing service and a wonderful wonderful product. My business is Visa Inn in Berkhamsted and anyone in the UK thinking of ordering feel free to google me and ask for a personal review as seriously a great company to have dealt with. Five star product and five star service

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  • 1 / 5 1
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    The process is simple as are most sites are . However the information required to return any item or refund is not there!

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  • 5 / 5 1
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    Easy ordering process, quick delivery

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  • 5 / 5 1
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    Arrive quickly. Beautiful product.

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  • 5 / 5 1
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    Googled 'Presents for her on 50th wedding anniversary' and this site came up. Loved the idea of a gold rose and wasn't disappointed with the item when delivered. The web site was easy to use and the delivery was within a few days. Excellent all round.

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  • 1 / 5 1
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    Product has not arrived after 12 days. They keep on referring me to the courier. Very poor.

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  • 4 / 5 1
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    Pretty seamless system. However the tracking didn't work after the rose landed in the UK

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  • 3 / 5 1
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    Aside from the shipping time the service was great. Unfortunately it arrived2 days late for my partner on our wedding anniversary. It also wasn't made clear that the rose was being sent from Australia rather than the UK which I think should be clarified on the website in future. The information is there but you have to look for it. I did receive updates from DHL regarding the delivery but as is often the case the delivery was held up in a couple of depots which caused the late arrival.

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  • 5 / 5 1
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    good service and delivery time from Australia to the uk

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  • 4 / 5 1
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    The order page was difficult to find, and I had to be directed to it by email. After the first automated response was useless, a second email elicited a specific response.

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  • 5 / 5 1
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    It looks absolutely amazing. Was delivered within 10 days, fantastic service.

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  • 5 / 5 1
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    very easy to order & quick delivery

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  • 5 / 5 1
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    Easy to order/ delivery on time excellent.

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  • 5 / 5 1
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    Fantastic product, well please with the service and the photos don’t do it justice. Some much better in real life.

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  • 5 / 5 1
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    I didn’t realise this would be coming from Australia, but nothing to worry about, rose was delivered within a week and in perfect condition.

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  • 5 / 5 1
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    So fast simple and easy easy.

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  • 4 / 5 1
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    Delivery very fast under 2 days from Australia to North East England Then 2 days from local distribution center to me COME ON DHL YOU NEED TO WORK ON WEEKENDS The rose 🌹 itself bigger than I expected Good quality

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  • 5 / 5 1
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    Beautifully crafted and well presented.

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  • 5 / 5 1
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    What a service. I wasn't sure this purchase would work out for me as it had to come so far. It was here from Sydney, Australia within 7 days via Hong Kong, Singapore and Germany to name a few and arrived totally in tact in perfect condition.

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  • 5 / 5 1
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    Excellent products, and extremely timely service…

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  • 5 / 5 1
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    Easy to order and delivery was excellent. Worth the cost.

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  • 4 / 5 1
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    A surprise anniversary gifts.Away on holiday difficult to keep it a secret with the good communications. Haven't seen productive yet.

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  • 5 / 5 1
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    Beautiful product. Very efficient on delivery. Would recommend to my friends.

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  • 5 / 5 1
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    Great service.

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  • 5 / 5 1
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    Very quick and efficient delivery the item is fantastic.

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  • 5 / 5 1
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    Excellent quality!! Very much appreciated.

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  • 5 / 5 1
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    All I can say is that it was seamless from start to Finnish. The order process was excellent and the tracking also . Arrived in 5 days from the other side of the world so good to that there are still companies out there that can still do it. The rose was a present for my mum and dads 70 wedding anniversary which they really loved . Thanks again for your real prompt and efficient service. Chris

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  • 5 / 5 1
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    Excellent product and service - my wife loved it

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  • 5 / 5 1
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    Bună

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  • 5 / 5 1
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    My partner was very very pleased with this on her Birthday. I hesitated before buying it but it is all as described. Beautiful and so well presented. Quickly received.

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Excellent website which clearly described the various products. The delivery time was only 4 days.

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  • 5 / 5 1
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    Came well packaged in a lovely black presentation box. The plated rose inside looks so shiny and well plated thank you ideal 25 yr present

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  • 5 / 5 1
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    From placing order to receiving it was superb can't fault the service.

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  • 4 / 5 1
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    The site was easy to navigate, and everything was clear. Only one minor gripe, there did not appear to be a way to have the goods sent to an alternative address, if there was I could not find it. Delivery was much quicker than anticipated. All in all a very good service.

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  • 5 / 5 1
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    The service is great, prompt delivery and really professional.

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  • 5 / 5 1
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    Absolutely Beautiful. Purchased for a 20th Wedding Anniversary. It took 7 days to arrive and I was kept informed the whole way. Real Quality in both the product and the Service. I would Definitely recommend this

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  • 4 / 5 1
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    The rose and vase are lovely . I didn’t realise the length of time it took to get here . I thought it was a UK address and not Australia

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  • 5 / 5 1
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    Had a panic when I saw it was coming from Australia (to UK) knowing the state of communications since covid but absolutely no problem. Item received in 8 days. Brilliant service and top quality item in presentation case. Thank you.

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  • 4 / 5 1
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    Goods as expected. Excellent delivery service.

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  • 5 / 5 1
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    Excellent customer service from Danielle

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  • 5 / 5 1
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    Website was very easy to navigate around. And my order arrived in good time!

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  • 5 / 5 1
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    No issues with delivery.

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  • 5 / 5 1
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    Much better than expected, arrived early than the tracker predicted. Easy to use website.

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  • 5 / 5 1
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    Easy website to navigate. Communication after purchase was great with regular updates. Delivery was really quick. Product excellent.

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  • 5 / 5 1
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    Excellent service

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  • 5 / 5 1
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    Excellent service. Delivered on time and well packaged. My only complaint was that the delivery label said what was in the package. As most people would buy this as a present it is not good to have what it is on the label.

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  • 5 / 5 1
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    Service was quick and item arrived on the day of our 50th wedding anniversary witch was a bonus .

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  • 5 / 5 1
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    Can not fault the service I received from Eternity Rose. The communications from them was brilliant and tracking my rose was with ease - I followed it all the way from Australia

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  • 5 / 5 1
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    Everything described and came in good time

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  • 5 / 5 1
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    Remarkably fast delivery from Oz to UK, good quality product and presentation.

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  • 5 / 5 1
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    Customer service was brilliant and it was great to be able to track the parcel.

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  • 5 / 5 1
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    Excellent product and fast delivery

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  • 5 / 5 1
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    Lovely product. My wife is delighted with it!!

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  • 5 / 5 1
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    Awesome & mind blowing gift for 20s wedding anniversary .. easy order and delivery as expected

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  • 5 / 5 1
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    I found navigation of the site ver y easy. Products were laid out to view in an easy manner, with full and detailed description. The item was delivered some 4 days after ordering, (free postage !), which was amazing considering it came from Australia !

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  • 3 / 5 1
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    I didn’t receive my order therefore I wanted a refund. Communication was via email, email response time was from 1-2 days per email sent. Did take a long time to pin point what the hold was regarding my order. Ended up getting a refund but still waiting on refund payment

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  • 4 / 5 1
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    I would give five stars, as the rose is quite beautiful, however the rose was damaged, due to the vase coming lose inside the presitation box and damaging the glaze on the leaf.

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  • 5 / 5 1
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    received earlier than predicted which was great. extremely good service.

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  • 5 / 5 1
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    Everything was clearly explained

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  • 5 / 5 1
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    Good customer services and quick delivery Lovely item A+

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  • 5 / 5 1
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    Very beautiful product. Arrived in good time (all the way from Sydney, Australia!) despite current circumstances with global supply chains. As a very cautious shopper myself, I would highly recommend.

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  • 5 / 5 1
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    Excellent service and tracking delivered before expected date

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  • 5 / 5 1
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    Brilliant service

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  • 5 / 5 1
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    Delivered from Australia within a week!!!

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  • 4 / 5 1
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    The website is extremely easy to navigate and very informative. The ordering simple and I received my email regarding dispatch within the 24hrs of ordering. Unfortunately this is where the service suffered. The website 98% of orders within the UK are received within 3 business days. I placed my order on 12th January and it arrived today 24th January so unfortunately I am part of the 2%. Fortunately I didn't need it until the 26th January. I appreciate that once handed to 3rd parties it is out of the company's control and on the plus side I could track the progress with ease. The product itself is exquisite and beautiful made and packaged so all I would say is build in additional delivery time to avoid stress and possible disappointment.

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  • 5 / 5 1
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    I found the Golden Anniversary gift I was looking for on the excellent website, very informative and well laid out. Purchase and delivery was efficient and information on the progress of the order and its travel from Sydney to London was first rate! Six stars if I could.

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  • 2 / 5 1
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    I purchased the item on 23rd December and according to the website I should have received the item within 3-4 days, but unfortunately it didn't arrive until 8th January which to a great extent ruined our wedding anniversary. I know there were bank holidays but it should still have arrived by 1st January. Don't rely on when they say 3-4 days and make sure that you order your item well in advance.

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  • 5 / 5 1
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    From ordering i cannot fault, was extremely quick and effiencient, and the product, well quality is 100% thankyou..

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  • 5 / 5 1
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    Quick and easy transaction, fast shipping overseas, good communication keeping you up to date.

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  • 5 / 5 1
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    Beautiful my mum and dad love it ty x

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  • 5 / 5 1
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    Excellent service. Item arrived within 5 days and was exactly as described. It had been halfway around the world (tracking number was supplied) but delivery was as quick as domestic.

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  • 1 / 5 1
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    Ordered on 17 Nov; Only dispatched on 24 Nov from Australia, only arrived on 30 Nov, on which my anniversary day on 26 Nov was greatly missed. Summary of the delivery as follows: 30. November 2021 15:29 Local time | Delivered Service Area: LEEDS - UK 1 Piece Tuesday 30. November 2021 10:30 Local time | Shipment is out with courier for delivery LEEDS - UK 1 Piece 05:41 Local time | Arrived at DHL Delivery Facility LEEDS - UK LEEDS - UK 1 Piece 04:09 Local time | Shipment has departed from a DHL facility EAST MIDLANDS - UK EAST MIDLANDS - UK 1 Piece 00:26 Local time | Processed at EAST MIDLANDS - UK EAST MIDLANDS - UK 1 Piece 00:25 Local time | Clearance processing complete at EAST MIDLANDS - UK EAST MIDLANDS - UK 1 Piece Monday 29. November 2021 23:05 Local time | Arrived at DHL Sort Facility EAST MIDLANDS - UK EAST MIDLANDS - UK 1 Piece 09:16 Local time | Shipment is on hold EAST MIDLANDS - UK 1 Piece 02:03 Local time | Shipment has departed from a DHL facility LEIPZIG - GERMANY LEIPZIG - GERMANY 1 Piece 01:47 Local time | Customs clearance status updated. Note; The Customs clearance process may start while the shipment is in transit to the destination. EAST MIDLANDS - UK Sunday 28. November 2021 21:14 Local time | Processed at LEIPZIG - GERMANY LEIPZIG - GERMANY 1 Piece 19:24 Local time | Arrived at DHL Sort Facility LEIPZIG - GERMANY LEIPZIG - GERMANY 1 Piece Saturday 27. November 2021 22:55 Local time | Shipment has departed from a DHL facility FRANKFURT - GERMANY FRANKFURT - GERMANY 1 Piece Shipment is in transit to destination FRANKFURT - GERMANY FRANKFURT - GERMANY 1 Piece 20:04 Local time | Arrived at DHL Sort Facility FRANKFURT - GERMANY FRANKFURT - GERMANY 1 Piece 08:59 Local time | Shipment has departed from a DHL facility SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE 1 Piece 02:50 Local time | Processed at SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE 1 Piece Friday 26. November 2021 20:55 Local time | Shipment is on hold SINGAPORE - SINGAPORE 1 Piece Arrived at DHL Sort Facility SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE 1 Piece Thursday 25. November 2021 20:30 Local time | Shipment has departed from a DHL facility SYDNEY - AUSTRALIA SYDNEY - AUSTRALIA 1 Piece 09:41 Local time | Processed at SYDNEY - AUSTRALIA SYDNEY - AUSTRALIA 1 Piece 00:33 Local time | Shipment is on hold SYDNEY - AUSTRALIA 1 Piece Wednesday 24. November 2021 21:19 Local time | Arrived at DHL Sort Facility SYDNEY - AUSTRALIA SYD

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  • 5 / 5 1
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    Excellent, well received.

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  • 5 / 5 1
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    It is very nice.

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  • 5 / 5 1
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    Came from Australia thought it was from the UK. Still delivered in a week

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  • 5 / 5 1
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    Fast delivery and a very high quality product. Makes a very special gift. Could not fault the service.

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  • 5 / 5 1
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    Easy to order via the website and really fast delivery - it arrived a day early. Lovely box and the rose is really great and it went down really well for my anniversary as a result.

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  • 5 / 5 1
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    Excellent service and delivery.

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  • 5 / 5 1
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    Fantastic service, kept me updated all the way through to delivery. Came quicker from Australia then most Products do from uk or Europe!

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  • 5 / 5 1
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    Beautiful.

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  • 4 / 5 1
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    No problems!

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  • 5 / 5 1
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    very well taken care of

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  • 5 / 5 1
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    The company was a pleasure to deal with. They were efficient, helpful and very polite. If I ever need such an item again, they would certainly be my first choice.

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  • 5 / 5 1
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    Easy to follow website and the product was delivered within the timeframe indicated

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  • 5 / 5 1
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    Excellent jewellery arrived very quickly and my wife absolutely loved them.

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  • 5 / 5 1
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    I bought my wife the silver dipped rose for our silver wedding anniversary and received just the reaction I was hoping for, she absolutely loved it and told all her family and friends.

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  • 5 / 5 1
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    Very Quick Response to My Order. Delivered Within Dates Specified.

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  • 5 / 5 1
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    Easy to use

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  • 5 / 5 1
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    A very very beautiful gift. It came well packaged and in a very elegant leather case. The rose itself looked beautiful and is a very beautiful and loving gift. It was booked through ...co.uk but it is dispatched from NSW Australia. DONT let this put you off! It was delivered perfectly and securely within 10 days. A gift to please your loved one? DEFINITELY.

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  • 5 / 5 1
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    Excellent service and great product!

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  • 5 / 5 1
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    Well laid out site easy to navigate and good content re the product

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  • 5 / 5 1
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    Despite coming from Australia, it arrived exactly as quoted

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  • 2 / 5 1
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    This company give a false impression on their web site regarding the turnaround of orders. They promise impressive figures but fall well short in reality. After several days of nothing happening I emailed the company to be told that the order was going through the 'verification process'. Obviously there is no mention of this on the web site which states that orders are usually processed in 24hrs.I emailed my disappointment with their reply asking what the hell the 'verification process' was. I am still none the wiser. In any event ,once it was dispatched, the carrier proved to be very efficient. And the order was delivered in time.

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  • 5 / 5 1
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    Easy to order. Item delivered fast.

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  • 5 / 5 1
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    Absolutely amazing my wife loved it for christmas, stated delivery 29th December but was pleasantly surprised to revive it on the 24th thank you

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  • 5 / 5 1
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    Very professional and efficient

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  • 5 / 5 1
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    Good service from this company

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  • 5 / 5 1
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    Fast and professional, great shopping experience

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  • 5 / 5 1
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    Just what it said on the box

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  • 5 / 5 1
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    It will be my silver wedding Anniversary soon and I wanted to buy something special and appropriate. I found the web site without any problem and found exactly what I was looking for. The transaction went through with ease and the rose was delivered promptly .

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  • 5 / 5 1
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    No problems, fast delivery.

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  • 5 / 5 1
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    I bought this for my wife for our 25th wedding anniversary. She loved it, it bought tears of happiness as she opened it. The quality of the box and rose is excellent. I would highly recommend this product to anybody thinking about doing it. It came within 8 working days of me ordering it. The DHL Express Servuce keeps you updated of your parcel whereabouts. All I can say to the Eternity Rose Team is thank you so much and my experience with you has been excellent!!

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  • 5 / 5 1
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    I ordered the silver rose just 5 days before it was required in the UK. Ordering was simple and delivery was done within 4 days to the UK. When I enquired about my order the customer service response was swift. Received the product and the case and rose were really good quality. For a 25th Anniversary is was a great gift. Very happy with product, service and delivery. Thank you

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  • 5 / 5 1
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    Great service and communication.

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  • 5 / 5 1
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    Clear instruction for ordering online. Kept me well informed of delivery progress and delivered one day earlier than expected. I would highly recommend the company.

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  • 4 / 5 1
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    Navigation and user experience of the website was good and I had no problems with the purchase process. However, there is no mention that the product is shipped from Australia and what the timescale is for delivery. I was only made aware of this after purchase. Thankfully I had enough time to spare, and given that this was sent half way around the world, it did arrive within 5 days. But if people are ordering on a short deadline, they should be made aware of the delivery timescales before purchasing.

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  • 5 / 5 1
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    Excellent service and web site easy to navigate. Would recommend for special occasions.

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  • 5 / 5 1
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    Excellent delivery,and very happy with product.

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  • 5 / 5 1
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    Absolutely fantastic company, great customer experience

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