glisshop.co.uk

Customer reviews for glisshop.co.uk

4.6 / 5 1

Calculated from 675 reviews obtained over the last 12 months

4036 reviews since 10/08/2017

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Information glisshop.co.uk

  • Company

    Glisshop

  • Description

    Glisshop, specialized in wintersports and boardsports, sells ski, snowboard and skateboard equipment online. Find a selection of the best products and accessories (shoes, bindings, clothes)

  • Address

    67 rue des Varennes 63170 AUBIERE

  • Website

    https://www.glisshop.co.uk/

  • Category

    Sports

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Customer reviews

  • 5 / 5 1
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    Excellent company to buy from. The postage was expensive however that was most likely due to Brexit rules not the company itself. I would definitely buy from them again.

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  • 5 / 5 1
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    Great skis, the team helped me a lot in choosing them and realllh fast shipping

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  • 2 / 5 1
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    The UK website uses US sizing. If you don't notice this, you're paying £40 to return

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Extensive outdoor product range. Good value and faat, efficient service.

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  • 5 / 5 1
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    Product was well priced and the service was excellent. I telephoned to make an unusual delivery request with which they were more than happy to comply. I really couldn’t have asked for more.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Ordered on the UK site from a shop in France, paid for in Euros and delivered to Germany within a few days inside the 1 hour time window specified on the "delivery information" email. 5 stars all the way

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  • 1 / 5 1
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    Item came faulty

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  • 5 / 5 1
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    Quick Delivery Perfect items

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  • 5 / 5 1
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    great price, fast delivery!!!

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  • 5 / 5 1
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    ORDERED NEW SKI BOOTS VERY PLEASED GOOD SERVICE DELIVERED AS PROMISED

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  • 5 / 5 1
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    all ok

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  • 5 / 5 1
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    Good website that's easy to use. Delivery was fast and efficient form France to the UK. Competitive pricing

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  • 5 / 5 1
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    First time I’ve used Glisshop. Superb. Easy to use, took 4-5 days to arrive. All within expectation. Not bad from France. As their website suggests all fees are now included. No hidden fees when product arrives .

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  • 5 / 5 1
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    Great shoes, speedy shipping!

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  • 5 / 5 1
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    Reliable and competitive prices. I recommend.

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  • 5 / 5 1
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    Very competitive price, custom charges paid, reasonable delivery time France > UK

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    Great service. Web site clear, price excellent and delivery efficient and prompt.

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  • 3 / 5 1
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    Product and delivery were excellent. However, there were no instructions for visor removal and replacement and similarly the ear coverings. Whilst you were eventually able to help (the makers Cairn weren’t interested) I do feel you should be taking responsibility and ensure the products you sell come with adequate information. Having said that, I’ve bought from you several times and will make you my first call in the future. Regards

    Review of , following an experience of by *

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  • 5 / 5 1
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    Order process was very easy and arrived early as well!

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  • 5 / 5 1
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    Super quick delivery to the UK with all taxes included in a very competitive price. Excellent!

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  • 1 / 5 1
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    I had to wait for the helmet 3 weeks. The delivery was within the EU. The company didn’t even inform me that there is some issue until I contacted them. Overall very bad experience with the shop.

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  • 5 / 5 1
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    Excellent! I ordered way too close to my ski trip but it arrived with a day to spare thankfully.

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  • 3 / 5 1
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    Initial service was good - but then I got stung with a £40 fee to return something. This wasn’t clear at the time of purchase and seems excessive compared to other European distributors. Something for others to be wary of.

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  • 5 / 5 1
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    Perfect in every way. I will always use them

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  • 5 / 5 1
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    I was very pleased. Good Website. Plenty of info. Very efficient dispatch. Order arrived in 5 days. Very pleased.

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  • 5 / 5 1
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    Arrived pretty soon after ordered.As described. What more do you want.

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  • 1 / 5 1
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    I received a different coloured frame and different lenses to the model I ordered. I’ve gone through the hassle of returning them and am awaiting my refund.

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  • 5 / 5 1
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    Fantastic service. Excellent prices, very rapid delivery, well packaged. Very confident to order from UK again.

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  • 5 / 5 1
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    Really good service & kept upto date with order progress- all good 👍

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  • 5 / 5 1
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    Very helpful service with good advice. Good prices & swift delivery

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  • 5 / 5 1
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    Great service, easy to find what you’re looking for, fast delivery. Great experience overall. Would definitely recommend…

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  • 5 / 5 1
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    Easy ordering and quick delivery to UK too.

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  • 5 / 5 1
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    Great service, arrived well packed and on time as per the information provided.

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  • 5 / 5 1
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    Quick and easy

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  • 5 / 5 1
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    Excellent service and product

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  • 5 / 5 1
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    Competitive pricing, fast delivery, great product!

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  • 1 / 5 1
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    You make returns impossible! Terrible service

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  • 5 / 5 1
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    Very smooth from Order to delivery.

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  • 5 / 5 1
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    Great communication. Speedy delivery.

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  • 4 / 5 1
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    Boots are nice snd comfortable but the colour is totaly different than what’s on the website. They are darker in real life

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  • 5 / 5 1
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    Prompt service and quick delivery. My second pair from Glisshop, very satistfied.

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  • 4 / 5 1
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    Glssop were fast and efficient with my order. Their returns policy was overly expensive at £40 from the UK. I used British Mail and paid £14. They handled the return quickly and refunded my account.

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  • 4 / 5 1
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    I ordered my first Snowboard and Bindings and i absolutely love my new board. Small slight black mark on the board but doesn't effect use and the rest of the board is pristine. I will order again and will use Glisshop in the future, thanks for the great bit of kit!

    Review of , following an experience of by *

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  • 5 / 5 1
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    The site is very clear and well presented. Ordering was straightforward and trouble free. Delivery was as promised, on time and in good order. Very happy with service and experience. Thank you

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  • 5 / 5 1
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    Great service - buying & delivery, all good.

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  • 5 / 5 1
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    Picking out the skis, the bindings and then the fitting preference was super easy. The delivery was swift as promised and the experience great!

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  • 4 / 5 1
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    I had a positive experience with this shop, a little difficult to communicate with them if you are not in their main market; also, they do not deliver in all EU countries, so I had to find solutions to have my order delivered in one of their countries of operation. Overall, it was worth it as they were the only shop having the Bolle helmet I was looking for at an unbeatable pricing.

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  • 5 / 5 1
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    Skis came quickly, as described , Would recommend Glisshop as a vendor . my experience was a good one. :)

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  • 1 / 5 1
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    AVOID - Ripped off on return cost

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  • 5 / 5 1
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    Good selection, reasonable cost, great delivery service

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  • 5 / 5 1
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    Excellent service and delivery. Great price. Would highly recommend Glisshop.

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  • 5 / 5 1
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    Responsive and helpful. And so good to have a European supplier who deals with all the post-Brexit customs hassles for you - without inflating the prices significantly.

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  • 5 / 5 1
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    Arrived as expected, can't wait to start using

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  • 5 / 5 1
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    Fab service and product 👏

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  • 5 / 5 1
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    Order went smoothly. Fast shipping at discounted price. Quality service

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  • 5 / 5 1
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    Sales process and information from Glisshop was great but unfortunately my product was faulty. Some retailers can fall down when dealing with returns processes, especially manufacturing defects, but service from Glisshop surprisingly free from hassle given relative remote location of the store. Communication responsiveness and professionalism were really appreciated. Will recommend.

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  • 4 / 5 1
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    Good selection of goods and reasonable price, although delivery costs are high.

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  • 5 / 5 1
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    Easy to use web site

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Fast delivery, great value, excellent service

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  • 5 / 5 1
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    Flawless delivery of my New snowboard

    Review of , following an experience of by *

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  • 4 / 5 1
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    Good product. Good delivery. However Brexit delivery charges as they're based in France despite this being a co.uk website.

    Review of , following an experience of by *

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  • 5 / 5 1
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    great service 5 stars

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  • 5 / 5 1
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    Great selection of outdoor and ski gear. I bought ski boots, the description of the product was good and the website well constructed. I was a little worried about ordering from the UK post-brexit but the price included all taxes and shipping. In fact My ski boots arrived at my door only 4 days from the order being placed. So, thank you to Glissop for the fantastic five-star service and shipping. The boots were great as I found out on my trip to Les Arcs. I would certainly use again and recommend Glisshop.

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  • 5 / 5 1
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    Clear website with competitively priced products. Great customer advice over the telephone. Efficient delivery system.

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  • 5 / 5 1
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    Quick dispatch and delivery. No issues with customs with it coming to the UK. Great product - will be well used to maintain my skis.

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  • 5 / 5 1
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    Very quick delivery from europe to uk, no hassles, great price

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  • 5 / 5 1
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    The staff were massively knowledgeable from the outset and offered valuable advice on my choice of skis which weren't as expensive as I set out and offered the same with the bindings. Really impressive. I arranged for the skis to be delivered to me in a hotel in the alps and the courier messed up. Whilst not ideal this was the fault of the shop and they organised them to be collected and then be sent to another location down the line... communication was very good and fully appreciate their help

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  • 5 / 5 1
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    Great service from start to finish, communication all the way, no hiccups receiving goods from France into the UK, and no extra costs...love Glisshop. Thank you

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  • 2 / 5 1
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    Ordered 2 pairs of sunglasses and 2 sun screen sticks. The sunglasses arrived incredibly dirty; not the cases, the glasses themselves. Not sure if they were both display for the last ten years or just stored in dodgy locations. Hope they’re genuine. Similarly, the sun screen sticks were dirty and the inside (the stick part) was also quite mucky. Not too impressed with how the products arrived, clearly no care was taken / no review of items before shipping.

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  • 5 / 5 1
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    I’ve used Glisshop a few times now and found them to be extremely efficient and good at what they do. Even post Brexit they are still delivering an incredible service.

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  • 4 / 5 1
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    Postal process is somewhat slow from Paris to UK, but otherwise good.

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  • 1 / 5 1
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    Trying to return and you're taking ages to reply to my return request

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  • 5 / 5 1
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    Ordered from the UK because I liked the range of products, website design and wanted to give something new a try. Very good service and quality. I used the returns service for a product that didn't fit and it smooth and efficient.

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  • 4 / 5 1
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    Great product selection and timely delivery.

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  • 4 / 5 1
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    Id happily give 5 stars as my order was handled very quickly and delivery turned out very fast. Although I’d advise to secure products (snowboard in this case) inside the box package little better. Snowboard was loose inside, only extra small box have been placed inside to secure from board moving front to back, edges were not secured and snowboard was moving left to right inside hitting cardboard walls. No damage or anything fortunately that’s why I’m only giving advice to secure snowboards better in future. Other than that great prices, great selection and very fast turnaround. Will come back again 100% Thanks

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  • 5 / 5 1
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    Fast delivery to the netherlands, fair pricing and definitely cheaper than shops in my area.

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  • 4 / 5 1
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    Great service and really helped with their knowledge

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  • 5 / 5 1
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    Great price, arrived on time, easy to deal with

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  • 5 / 5 1
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    Professional web shop, wonderful selection of gear, good stuff - one can feel there are people who burn for the action behind. Always find some treasure there. Higly recommended for sport freaks! :D

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  • 5 / 5 1
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    Received as advertised, quick delivery, well packaged and postage/customs charges included as promised. Thank you.

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  • 5 / 5 1
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    Second time I have used Glisshop and they have been great both times. Very efficient.

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  • 5 / 5 1
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    Ordered new skis & bindings which were prepared and delivered within a week from France to UK

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  • 5 / 5 1
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    Great Service

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  • 5 / 5 1
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    Great service & delivery

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  • 5 / 5 1
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    All equipment delivered as described. Used Glishop 3 times now and never disappointed

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  • 5 / 5 1
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    Excellent service and great delivery

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  • 5 / 5 1
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    No problems, very good.

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  • 4 / 5 1
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    Great service, fast delivery. I did have to reset the bindings as my boot wouldn’t go in but otherwise very happy with my purchasing experience

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  • 5 / 5 1
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    These guys know their stuff. I’ve bought skis and other kit from them a few times. Good prices, good reviews, set up service works, and they arrive quickly. Highly recommended.

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  • 5 / 5 1
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    Great service, I couldn't ask for more.

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  • 1 / 5 1
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    Did not deliver the product at all and even tried to avoid giving a refund

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  • 1 / 5 1
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    Very poor so far. I returned the item as it was damaged. This was an item that cost me around £250. I had an email on 5/32024 saying my return was being assessed. I have heard nothing since. This was nearly four weeks ago now. I am out of pocket £250 and I have no helmet and have had no indication if the item is being replaced or returned or I am being refunded. They have effectively stolen 250 ounces from me. I will be submitting a formal complaint and taking the matter to social media publicly if I do not hear from them in the next week. Very poor service.

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  • 5 / 5 1
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    Good website, ordering process was easy. Skis and bindings delivered promptly

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  • 5 / 5 1
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    Very speedy service, well packaged.

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  • 5 / 5 1
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    Glissop website is really easy to navigate...I narrowed down my choice of skis to buy, but just needed a bit of technical advice ... I opted for the online chat, the person was very helpful and knowledgeable and really helped me choose which skis would suit me as an Intermediate skier, with no desire to go off-piste. Delivery of my chosen skis was incredibly quick. Skis were and bindings were perfectly set up for me. THANKYOU.

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  • 5 / 5 1
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    I and my friends (on recommendation) have all used Glisshop for multiple purchases. We all rate it very highly for its excellent service, great value and prompt delivery. A great ski shop!

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  • 4 / 5 1
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    Good product information

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  • 5 / 5 1
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    Brilliant efficient service.

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  • 4 / 5 1
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    Great service and it the board has a mark on the edge of the top sheets, just hoping it doesn’t turn into a Delam apart from that very happy

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  • 5 / 5 1
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    Really good deal, fast delivery and everything was perfect Will definitely use again

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  • 5 / 5 1
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    Excellent product, service and delivery. Could not have asked for more.

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  • 5 / 5 1
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    Easy ordering process, good selection of high quality products, smooth delivery of purchase.

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  • 5 / 5 1
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    Ordered from uk , fitted skis delivered very quickly will definitely be using Glisshops again for my next set of skis

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  • 5 / 5 1
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    Great

    Review of , following an experience of by *

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  • 5 / 5 1
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    Great value for money and prompt delivery in the UK

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  • 5 / 5 1
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    Great price and prompt delivery!

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  • 5 / 5 1
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    Quick, efficient delivery with well priced items

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  • 5 / 5 1
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    Product was excellent and swiftly delivered. Picture is a very expensive brand , to get it for a£125 cheaper was awesome ! Will def use glisshop again

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  • 5 / 5 1
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    I ordered from the uk. Product as described and reasonable delivery time from France. Highly recommend!

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  • 5 / 5 1
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    Great service good advice and speedy delivery

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  • 2 / 5 1
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    Refund took a long to be processed and it wasn't for the full amount. Emailed the company no response.

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  • 5 / 5 1
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    Great boots, robust enough for a days Alpine skiing and so light - what a joy!!

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  • 4 / 5 1
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    Easy to navigate website. Timely delivery.

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  • 5 / 5 1
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    Always excellent service

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  • 5 / 5 1
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    Looks great. Does what it should. Well done Rossignol. And great delivery service from this lot 👍

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  • 5 / 5 1
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    Excellent service

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  • 3 / 5 1
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    Nice product but the pictures shows in a frame and no frame was provided. Glisshop say it says in the ad but misleading nevertheless. Product was £50 and PP £20 so very expensive

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  • 4 / 5 1
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    Great service on the phone and shipping

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  • 5 / 5 1
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    Everything was great. Made already couple or orders. Thought sometimes some issues with delivery, but it looks like it is the problem of the delivery company and the shop itself made a refund quickly

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  • 4 / 5 1
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    Pretty good communication after the first pair of boot I ordered turned out to not be available.

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  • 5 / 5 1
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    Excellent price and customer service

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  • 5 / 5 1
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    Fantastic service. Skis delivered within 48 hours of being ordered.

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  • 5 / 5 1
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    Very good service 5 starts from me

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  • 5 / 5 1
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    Easy to use site, great price, and delivered when expected.

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  • 3 / 5 1
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    I ordered a pair of pants but was sent a different product. On inspection I noticed that the label did not match the correct order number. I told customer services and it transpired that another customer received my order. We subsequently then had to post the parcels to each other as the transporter would not pick up and make the correct delivery. Refund of postage was slow process as Glisshop could not credit my original card. Most internet sites/ transactions can do this. Overall no problem with the product but delivery process was slow, wrong and laborious to deal with. Not sure I would order again. Next time directly with the brand.

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  • 5 / 5 1
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    Good pricing (import tax included) Fast dispatch. Well packaged.

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  • 5 / 5 1
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    All good!

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  • 2 / 5 1
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    I received the wrong product and when I contacted the store to arrange return, I didn’t get an apology which was disappointing. I also had to chase for the returns email so I could follow the process.

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  • 5 / 5 1
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    Fast delivery, goggles are exactly as described! Really satisfied with my purchase from Glisshop

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  • 5 / 5 1
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    Excellent service. My husband needed a new helmet fairly quickly for a ski trip. It was competitively priced and arrived within the delivery window. Helmet was exactly as expected and was well packaged for protection.

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  • 5 / 5 1
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    Took a gamble on a company that was new to me, but what a service! Firstly the price was brilliant, and to be honest this is was the main reason for buying from here. But I had nothing to worry about. Every step of purchase and delivery I was kept informed with, and was delivered in no time at all, well parcelled and all in order.

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  • 5 / 5 1
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    The product fully lived up to my expectations. Good price and fast delivery

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  • 1 / 5 1
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    Received a faulty product. Followed guidance to raise concern and request refund. Issue deflected straight to manufacturer and have had no communication since (coming up to 3 wks) Purchased was made for a pending ski trip. Will not shop with Glisshop again.

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  • 5 / 5 1
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    Good service. Delivery was quick and product as described.

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  • 5 / 5 1
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    Items delivered on time and as expected.

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  • 5 / 5 1
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    very easy to deal with and website easy to navigate. Great value too

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  • 5 / 5 1
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    Fast delivery for UK

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  • 5 / 5 1
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    Site easy to use order sent for delivery quickly will use again

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  • 5 / 5 1
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    Ski search engine is easy to use and allows you to easily pick the right skis for you. Ski's arrived quickly and already set up to my DIN and boot size.

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  • 3 / 5 1
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    Bought discounted skis, great skis - they ski fine but had some manufacturing errors, mostly cosmetic but clearly B grade and not the real deal. This was not part of the description

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  • 5 / 5 1
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    GOOD

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  • 5 / 5 1
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    The Glisshop have always had a well laid out website, easy to navigate and good prices. Prices include all the charges to UK (which is handy) and their delivery has always been, quick and they always keep you up to date. The last 2 deliveries have been with DPD who are excellent. Would highly recommend this website

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  • 5 / 5 1
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    The site, the ordering, the expectations and the product were excellent.

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  • 5 / 5 1
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    Boots arrived on the day promised, and as ordered 👍

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  • 5 / 5 1
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    Service excellent and prices very reasonable.

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  • 5 / 5 1
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    Arrived on time- great

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  • 5 / 5 1
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    All as expected. Good value

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  • 4 / 5 1
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    Fine

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  • 5 / 5 1
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    Fantastic prompt service, great prices

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  • 5 / 5 1
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    Great service

    Review of , following an experience of by

  • 5 / 5 1
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    Highly rate this shop. Excellent service and knowledgeable.

    Review of , following an experience of by

  • 5 / 5 1
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    Good website and delivery was smooth and only took a few days to arrive in the UK

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent service, speedy delivery, very easy to navigate options for skis

    Review of , following an experience of by

  • 5 / 5 1
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    fantastic value but you have to be quick - good deals sell out fast

    Review of , following an experience of by

  • 2 / 5 1
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    Never received order. Not a UK based company, and items got lost in international post. Response time from customer support was very slow. Had to chase several times. Took too long to get refund.

    Review of , following an experience of by

  • 5 / 5 1
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    I have used Glisshop twice and their prices are very good, I ordered 3 ski helmets and 2 pair of goggles, I’m extremely happy with my purchase, delivery to the UK is super fast, I will definitely use again.

    Review of , following an experience of by

  • 5 / 5 1
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    Great deal on Solomon assassin. Arrived when promised, have used supplier before, always reliable even when had to return.

    Review of , following an experience of by

  • 5 / 5 1
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    Great service

    Review of , following an experience of by

  • 5 / 5 1
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    The customer service was great. I had to call as I was unsure about sizing for ski boots and the member of staff I spoke with was very helpful and friendly.

    Review of , following an experience of by

  • 5 / 5 1
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    very fast delivery.

    Review of , following an experience of by

  • 5 / 5 1
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    straight forward selection and purchase price, timely delivery, excellent allround service

    Review of , following an experience of by

  • 5 / 5 1
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    Great products, prompt delivery!

    Review of , following an experience of by

  • 5 / 5 1
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    Fantastic service, skis and bindings met expectations. Had the bindings fitted with the service offered and they were spot on. Couldn’t wish for better

    Review of , following an experience of by

  • 1 / 5 1
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    When looking at sizes for these boots I assumed it was in European, there was no guidance as to the unit so I was left to my own devises. When they arrived my excited was quickly diminished due to the boots being too small. I was extremely confused, so looked on the box to find the size I had opted for stated ‘JP’ meaning Japanese sizing. I was extremely unhappy with this outcome as there was no reference to this when I purchased the boots, awful website and will not be making another purchase via this shop again!

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent advice and help and really quick delivery, brilliant company will be buying from them again.

    Review of , following an experience of by

  • 5 / 5 1
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    Prompt delivery to the U.K.. VAT and import duty all pre-arranged. Smooth transaction!

    Review of , following an experience of by

  • 5 / 5 1
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    Great service, fantastic prices

    Review of , following an experience of by

  • 4 / 5 1
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    Good service. Recommended. Two pairs of skis ordered came separately and although this was a concern the customer service was very good.

    Review of , following an experience of by

  • 4 / 5 1
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    Great service, no issues with delivery and products spot on for up coming skiing trip

    Review of , following an experience of by

  • 5 / 5 1
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    Returning customer always great service and super happy with my item

    Review of , following an experience of by

  • 1 / 5 1
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    I placed an order for some gloves more than a month ago - there was an incident and my package was lost (as confirmed by Glisshop), however, they are still delaying refunding me because of some internal investigation - this is not how they should treat customers, withholding refunds or not sending goods to customers while they conduct their internal investigations - I would never ever use them again, just completely out of order - Renato

    Review of , following an experience of by

  • 1 / 5 1
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    Beware of this company which masquerades as a UK based company. I purchased a ski helmet for my son for Christmas, which despite measuring his head prior to purchasing, arrived and was too small so had to be returned in it's original package, which was done. I paid £120, and the return refund was £80 - a charge of £40 (40% of cost). It was a lengthy process as it turned out the transaction was actually with a French company. All their email communications were from a 'noreply' email address. If you read all the small print, you can discover the true identity of this Company, but you should be aware before buying that should you need to return a purchase you will face a hefty returns fee, which I consider to be very sharp practice.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Fast delivery. Superb support from the technical team in helping me make a decision on the skis for me. Great price.

    Review of , following an experience of by

  • 5 / 5 1
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    Fast delivery 🚚 and got what I ordered. Thank you 🙌

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent customer service.

    Review of , following an experience of by

  • 1 / 5 1
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    Missing discs for bindings. Emailed 3 days ago to request missing parts and still no response. Was previously advised discs are attached although pictures clearly show this is not the case

    Review of , following an experience of by

  • 5 / 5 1
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    Glisshop never dissapoints.

    Review of , following an experience of by

  • 5 / 5 1
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    Really impressed, delivered with all taxes paid and no stress.

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent service with all import duties paid.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy site to navigate, good product range, fast delivery. Very happy with my purchase.

    Review of , following an experience of by

  • 5 / 5 1
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    Quick delivery. Very happy with the product

    Review of , following an experience of by

  • 3 / 5 1
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    Order Was shipped really fast. I had a problem with wrong binding installation. I needed to do it one more time in local service. I'm not sure if based on shoe size (not correct cm) somebody can install bindings. With this knowleadge I Never order skis with already installed bindings.

    Review of , following an experience of by

  • 5 / 5 1
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    Quick and efficient!

    Review of , following an experience of by

  • 5 / 5 1
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    Fast delivery! Perfect service!

    Review of , following an experience of by

Reviews displayed in chronological order