Customer reviews for glisshop.co.uk

Customer reviews

• 5 / 5 1

  

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  Review of 09/02/2020, following an experience of 14/01/2020 by REBECCA M. *

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• 5 / 5 1

  

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  Great e-shop! Wide range of products including those simply unavailable in other shops eg. 50-size boots. Fast service and delivery. I recommend Glisshop!

  Review of 09/02/2020, following an experience of 12/01/2020 by EILEEN E. *

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• 5 / 5 1

  

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  Recommended

  Review of 09/02/2020, following an experience of 12/01/2020 by DONNA P. *

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• 5 / 5 1

  

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  All was very good.Already recommended to all my work colleagues!

  Review of 09/02/2020, following an experience of 13/01/2020 by ALISON P. *

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• 5 / 5 1

  

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  My boots arrived in just a few days and the shipping was free at the time! Great product, fantastic service and very competitive price. Brilliant. I can highly recommend Glisshop.

  Review of 09/02/2020, following an experience of 12/01/2020 by LOLA K. *

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• 5 / 5 1

  

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  Excellent service from a knowledgeable team

  Review of 09/02/2020, following an experience of 12/01/2020 by EDEN W. *

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• 5 / 5 1

  

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  Excellent

  Review of 09/02/2020, following an experience of 12/01/2020 by QUENTIN K. *

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• 5 / 5 1

  

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  Our orders were shipped in two separate packages, I ordered mine on the Tuesday and they were delivered on the Wednesday. Unfortunately UPS managed to lose my husband’s skis in Southampton. Glisshop team Was fantastic, after a few backwards and forwards trying to locate where my husband skis had ended up, they cancelled the order and re-ordered with delivery to the hotel that we were heading for in Austria that weekend. The skis turned up as promised, we were really impressed with the support we got. I usually judge the quality of the company by how well they deal with issues when things go wrong, in Glisshops case we were extremely impressed.

  Review of 09/02/2020, following an experience of 14/01/2020 by ISOBEL S. *

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• 5 / 5 1

  

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  Pleasure to order from, great range of products and hard to beat on price.

  Review of 09/02/2020, following an experience of 12/01/2020 by VICTORIA P. *

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• 5 / 5 1

  

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  Very satisfied with the experience I had and I will definitely shop again

  Review of 09/02/2020, following an experience of 12/01/2020 by ZACHARY R. *

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• 5 / 5 1

  

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  Keep on skiing!

  Review of 09/02/2020, following an experience of 12/01/2020 by WILLIAM K. *

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• 5 / 5 1

  

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  Great service and great price, very happy customer 👍

  Review of 09/02/2020, following an experience of 11/01/2020 by GEORGIA C. *

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• 5 / 5 1

  

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  One of the best websites I’ve come across - fantastic price including bindings!

  Review of 09/02/2020, following an experience of 12/01/2020 by DAVID L. *

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• 5 / 5 1

  

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  Great experience with Glisshop

  Review of 09/02/2020, following an experience of 11/01/2020 by ALICE S. *

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• 5 / 5 1

  

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  Best price I could find including extra postage to UK. Arrived in reasonable time in perfect condition.

  Review of 09/02/2020, following an experience of 11/01/2020 by SHANNON K. *

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• 5 / 5 1

  

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  The navigation is pretty crisp and clear.

  Review of 09/02/2020, following an experience of 11/01/2020 by FIONA H. *

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• 5 / 5 1

  

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  I bought these skis following Glissop's advice and so far have been very happy with the product and the service. For me living in France the alternative was getting the skis via Decathlon who do skis but I feel that Glissops are more specialised and more focused on skis and skiers!

  Review of 09/02/2020, following an experience of 13/01/2020 by DANIEL M. *

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• 5 / 5 1

  

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  Very quick and efficient. Competitive prices

  Review of 09/02/2020, following an experience of 11/01/2020 by NOAH R. *

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• 5 / 5 1

  

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  A very easy shopping experience, with good value well packaged product

  Review of 09/02/2020, following an experience of 11/01/2020 by TOBY M. *

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• 5 / 5 1

  

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  Would definitely use this website again. Great service and very competitive prices. Overall I'm very happy and hope to use again in the future.

  Review of 09/02/2020, following an experience of 05/01/2020 by KAREN R. *

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• 5 / 5 1

  

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  Very fast and efficient

  Review of 09/02/2020, following an experience of 06/01/2020 by LUCAS R. *

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• 5 / 5 1

  

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  Great customer service team, no quibble returns. Would use again.

  Review of 09/02/2020, following an experience of 04/01/2020 by OLIVIA C. *

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• 5 / 5 1

  

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  Review of 09/02/2020, following an experience of 09/01/2020 by JESSICA R. *

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• 5 / 5 1

  

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  Section on bindings was good. Skis arrived with all the din settings done delivery was really quick...2 days I think

  Review of 09/02/2020, following an experience of 08/01/2020 by MUHAMMAD T. *

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• 5 / 5 1

  

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  Delivered on time

  Review of 09/02/2020, following an experience of 06/01/2020 by OLIVER E. *

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• 5 / 5 1

  

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  All good

  Review of 09/02/2020, following an experience of 09/01/2020 by KEN D. *

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• 5 / 5 1

  

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  All really good

  Review of 09/02/2020, following an experience of 09/01/2020 by OWEN R. *

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• 5 / 5 1

  

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  You can trust Glisshop. The value for money they offer is incredible! very happy

  Review of 09/02/2020, following an experience of 08/01/2020 by PETER M. *

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• 5 / 5 1

  

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  Great prices and quick shipping

  Review of 09/02/2020, following an experience of 04/01/2020 by FRANK G. *

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• 5 / 5 1

  

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  Really happy with Glisshop - wife ordered a board and it arrived no problem, so I followed up 6 months later :) Deffo recommend.

  Review of 09/02/2020, following an experience of 01/01/2020 by JACKSON O. *

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• 5 / 5 1

  

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  Extremely satisfied with all aspects

  Review of 09/02/2020, following an experience of 04/01/2020 by ADRIAN M. *

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• 5 / 5 1

  

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  ....

  Review of 09/02/2020, following an experience of 05/01/2020 by KAREN B. *

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• 4 / 5 1

  

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  Price are not the best, but they are ok, you can find it cheaper on ebay, but on gliss is ok if something is wrong you can always areturn it.

  Review of 09/02/2020, following an experience of 04/01/2020 by KEN E. *

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• 5 / 5 1

  

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  Good experience

  Review of 09/02/2020, following an experience of 04/01/2020 by ISOBEL G. *

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• 5 / 5 1

  

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  Great site, have used Glisshop' s before and will definitely use again. Good range of products at great prices and great delivery.

  Review of 09/02/2020, following an experience of 03/01/2020 by JACK R. *

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• 4 / 5 1

  

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  Good selection with good prices and accurate shipping time estimates. I just ordered for the first time and as a satisfied customer will be coming back in the future as well.

  Review of 09/02/2020, following an experience of 05/01/2020 by YVONNE C. *

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• 5 / 5 1

  

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  Good prices and arrived as expected

  Review of 09/02/2020, following an experience of 26/11/2019 by KEN P. *

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• 4 / 5 1

  

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  All good and as expected

  Review of 09/02/2020, following an experience of 28/11/2019 by JEREMY W. *

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• 5 / 5 1

  

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  Easy site to navigate. Fast delivery

  Review of 09/02/2020, following an experience of 27/11/2019 by LINDA R. *

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• 5 / 5 1

  

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  I would thoroughly recommend having a look at Glisshop if you are looking for ski equipment, the whole experience was straight forward, professional and quality products.

  Review of 09/02/2020, following an experience of 28/11/2019 by ELEANOR H. *

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• 5 / 5 1

  

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  Easy transaction, hassle free

  Review of 09/02/2020, following an experience of 26/11/2019 by CHRISTIAN E. *

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• 5 / 5 1

  

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  Very reliable company quick delivery service

  Review of 09/02/2020, following an experience of 29/12/2019 by JOE S. *

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• 5 / 5 1

  

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  Trustworthy shop who also processed by returns well

  Review of 09/02/2020, following an experience of 28/12/2019 by SOPHIA T. *

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• 5 / 5 1

  

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  Great products great price

  Review of 09/02/2020, following an experience of 26/11/2019 by LUCY R. *

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• 5 / 5 1

  

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  Quick delivery, great product

  Review of 09/02/2020, following an experience of 23/11/2019 by NOAH K. *

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• 5 / 5 1

  

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  Will definitely be purchasing more products from this company.

  Review of 09/02/2020, following an experience of 20/11/2019 by THERESA B. *

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• 5 / 5 1

  

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  Yes thanks

  Review of 09/02/2020, following an experience of 23/11/2019 by DAVE P. *

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• 5 / 5 1

  

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  Great experience with next day delivery to the uk.

  Review of 09/02/2020, following an experience of 25/11/2019 by NOAH S. *

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• 3 / 5 1

  

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  I places my order early December and have been waiting for the order to arrive. It's now early Jan and still nothing. I'm beginning to think my order has got lost.

  Review of 01/02/2020, following an experience of 20/12/2019 by EMILY R. *

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  Answer by glisshop.co.uk

  

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  Hello Harris, thank you for taking the time to fill our surveu The delivery of your order in Spain was indeed unusually long even for this time of the year. We apologize for the inconvenience that may have been caused. We hope that despite everything you were satisfied with the gear. Best regards the Glisshop team

• 5 / 5 1

  

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  Great prices and speedy delivery.

  Review of 01/02/2020, following an experience of 19/11/2019 by SOFIA R. *

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• 5 / 5 1

  

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  Good advice What you see is what you get Reliable

  Review of 01/02/2020, following an experience of 20/11/2019 by TYLER W. *

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• 5 / 5 1

  

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  paid for premium delivery , waste of money as skis took 8 days to arrive

  Review of 01/02/2020, following an experience of 16/12/2019 by RAY K. *

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  Answer by glisshop.co.uk

  

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  Hello Ronald, thank you for taking the time to fill out our survey. UPS' plane broke down right when your package was dispatched unfortunately. They had a hard time fixing it. Therefore, the express shipping cost was refunded to you. We apologize for the inconvenience caused Best regards the Glisshop team

  Answer by Ray K

  

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  that is an excellent response and customer service for something which ws outwith your control

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• 2 / 5 1

  

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  Very lacking in communication! Expensive to call What they couldn’t supply I found on the internet in minutes!

  Review of 20/01/2020, following an experience of 04/12/2019 by STEPHANIE K. *

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  Answer by glisshop.co.uk

  

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  Hello Paul, Could you tell me more about your experience so we can improve our services please? Regarding the expensive phone call, did you call us on the +44 2 031 293 301? which should be free if you call from the UK. Best regards

• 4 / 5 1

  

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  The purchase was easy and delivery was on time. Product is great but the glasses came without a protective soft or hard shelled which I thought was surprising.

  Review of 18/01/2020, following an experience of 25/12/2019 by CLAIRE W. *

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• 1 / 5 1

  

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  Be very wary before ordering. It’s so disheartening when something goes wrong and no one is willing to help.

  Review of 11/01/2020, following an experience of 27/11/2019 by HELENA P. *

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  Answer by glisshop.co.uk

  

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  Hi Emily, I'm sorry your experience on our website turned out to be unsatisfactory. Our team did its best to solve your delivery problem and I believe your parcel was finally delivered. I can also see that you made a new order recently, which I hope will be a much more enjoyable experience this time. All the best. The Glisshop Team.

• 1 / 5 1

  

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  Incomplete order received, customer service useless 7 emails and 1 month later know one has come back to me with a refund or to resend lost item. Spent over £2000 in the last couple of years on skis and boots etc with this company, they don’t seem to care at all about there customers if there is an issue. Perhaps they might respond to this review but I’m not holding my breath. Use this company at your peril.

  Review of 25/12/2019, following an experience of 30/09/2019 by OWEN T. *

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  Answer by glisshop.co.uk

  

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  Hello, We sincerely apologise for this mistake. We have sent the missing item again. I can see that you have received it. Please do not hesitate to contact us again if needed. Best regards, Glisshop Team

• 4 / 5 1

  

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  Comunication with the store was good. Very unhappy with the delivery, I got the wrong skis and had to wait a week and a lot of conversations with the DPD and the store to come to a decision.

  Review of 21/12/2019, following an experience of 26/10/2019 by NATASHA B. *

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• 1 / 5 1

  

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  very poor service ..no product or refund yet 13 days after ordering still waiting a call from glisshop .dont expect much

  Review of 09/11/2019, following an experience of 18/10/2019 by WILL B. *

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  Answer by glisshop.co.uk

  

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  Hello Mr Bourne, I'm sorry that it took us so long to investigate the loss of your order. You have now been fully refunded I see that your news skis are on their way. I believe that everything will go smoothly this time Best regards, Anne Customer Care

• 5 / 5 1

  

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  Great experience

  Review of 10/10/2019, following an experience of 25/09/2019 by DAISY J. *

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• 5 / 5 1

  

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  Great service... good company to buy kit from!

  Review of 10/10/2019, following an experience of 24/09/2019 by PHOEBE W. *

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• 1 / 5 1

  

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  What was delivered was empty Lange box inside a brown box. When I contacted glisshop initially they were somewhat helpful but no offer to replace goods. They would 'investigate'. I sent pictures of what I received but after two 3seems they stopped replying to emails. I had sent 3 across 3 weeks. In end I had to go via Paypal resolution centre to get my money back. I have used glisshop before but never again as clearly when there is an issue they are not interested. Avoid this company

  Review of 04/10/2019, following an experience of 20/07/2019 by FINLEY M. *

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• 5 / 5 1

  

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  This website is great, easy to find what you need and the prices are without a doubt competitive. We will be buying next seasons skis here again. We purchased all our items ( 2 sets of skis, poles and bag) on a Sunday evening in Mallorca in Spain, and they were delivered to us Tuesday. Outstanding service

  Review of 02/10/2019, following an experience of 14/09/2019 by CHRISTOPHER C. *

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• 5 / 5 1

  

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  Straightforward

  Review of 16/09/2019, following an experience of 30/07/2019 by ROWENA R. *

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• 5 / 5 1

  

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  Prices are great, service is great, absolute pleasure to buy from them.

  Review of 14/09/2019, following an experience of 24/07/2019 by CHRISTIAN D. *

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• 5 / 5 1

  

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  Ordered skis for UK delivery, actually delivered quicker than they said. Better delivery than most UK outlets so great service and prices.

  Review of 13/09/2019, following an experience of 29/07/2019 by DANIELLE C. *

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• 5 / 5 1

  

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  Fast, efficient and profesional

  Review of 11/09/2019, following an experience of 28/07/2019 by DOMINIC M. *

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• 5 / 5 1

  

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  Don't listen to bad reviews on the trust pilot

  Review of 11/09/2019, following an experience of 28/07/2019 by MICHAEL A. *

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• 5 / 5 1

  

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  excellent service easy to use

  Review of 10/09/2019, following an experience of 11/06/2019 by DEAN G. *

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• 5 / 5 1

  

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  Excellent choice of products, well described. Easy to compare too. Really quickly dispatched. All together very happy and I can't wait for snow to try out the skis!!

  Review of 09/09/2019, following an experience of 20/07/2019 by KIRSTY S. *

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• 5 / 5 1

  

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  Great web site much easier to select appropriate stuff than many others filters for ski length width and style work well, good selection and choice of bindings, prompt delivers.

  Review of 09/09/2019, following an experience of 25/07/2019 by JASON M. *

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• 5 / 5 1

  

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  Fast delivery to the UK. Product was as described highly recommended cant wait to try the boots. Keep up the great work

  Review of 04/09/2019, following an experience of 21/07/2019 by TRACY B. *

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• 5 / 5 1

  

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  Good store

  Review of 03/09/2019, following an experience of 03/06/2019 by JACOB L. *

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• 5 / 5 1

  

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  great service would use again.

  Review of 03/09/2019, following an experience of 19/07/2019 by FRANCESCA H. *

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• 5 / 5 1

  

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  Excellent experience

  Review of 02/09/2019, following an experience of 15/07/2019 by CALLUM L. *

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• 5 / 5 1

  

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  Good selection. Good prices.

  Review of 02/09/2019, following an experience of 03/06/2019 by ROB G. *

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• 5 / 5 1

  

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  Excellent web site which was very easy to find what I was looking for. Very fast delivery of my order, in fact came several days sooner than expected. The skis were very well packaged but most of all the price was very good and delivery charge very much cheaper than I would have expected. Well done Glisshop.

  Review of 01/09/2019, following an experience of 18/07/2019 by TONY J. *

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• 5 / 5 1

  

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  A good website, could be easier to search but certainly not bad. Great range of products.

  Review of 27/08/2019, following an experience of 13/07/2019 by COLIN C. *

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• 5 / 5 1

  

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  Glisshop is a great site, competitive prices, and helpful staff. However, very disappointed that we did not receive loyalty points on our spend of nearly £500. I have contacted them, they say they are updating their system and should receive by the end of the year - hopefully!!. Would have been nice to hear about this change before spending the money as the loyalty system works well when making other purchases throughout the year.

  Review of 11/07/2019, following an experience of 04/06/2019 by THEO R. *

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  Answer by glisshop.co.uk

  

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  Hello Carol, Thank you for taking the time to fill out our survey. We are currently working on a new version of the website and at this time the voucher is not included at this time. We are working on it and hope to be able to add it as soon as possible. Thank you for understanding and for ordering with us. Best Regards The Glisshop Team

  Answer by Theo R

  

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  Thanks for reply, so when your new system up & running will you automatically add my voucher to my account? And how much will it be worth? Regards Carol Prescott

  Answer by glisshop.co.uk

  

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  Hi, We will try to put it back online for winter 2019/20 so we will not be able to credit vouchers of all the past orders, unfortunately. Thank you for understanding Best regards the Glisshop team

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• 1 / 5 1

  

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  would not recommend, my order broke due to no fault of my own

  Review of 11/07/2019, following an experience of 03/02/2019 by LEAH S. *

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  Answer by glisshop.co.uk

  

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  Hello Sam, Thank you for taking the time to fill out our survey. The board has been send to the manufactuer and unfortunately they did not validate the warranty claim as the delamination and the sidewall break occured due to an impact damage. We are truly sorry for the inconvenience and remain at your disposal. Best regards The Glisshop Team

  Answer by Leah S

  

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  I know for a fact it wasn’t because of impact damage because the board began to delaminate before any other damage was done to the board - after about 2 weeks. Also the board was not sent to the manufacturer, I still have it, so don’t lie about what you have done.

  Answer by glisshop.co.uk

  

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  Hello Sam, We meant that photos of the board were sent to the manufacturer. I apologize for this vocabulary mistake. The supplier didn't ask for the board back because they were able to analyze and determine the origin of the delamination with all the pictures that you provided. We are very sorry that the manufacturing default claim was not accepted but they are very experienced with their board and we have to trust their judgement. Best regards The Glisshop Team

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• 5 / 5 1

  

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  Great choice, service and value for money

  Review of 04/07/2019, following an experience of 18/06/2019 by FIONA M. *

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• 5 / 5 1

  

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  Even though the ski poles originated in France, there were still received within 2-3 days and were very well-packaged

  Review of 07/06/2019, following an experience of 20/05/2019 by CAMERON H. *

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• 1 / 5 1

  

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  The return is very hard you have to send it by Royal Mail pay for it and then they will refund you at a later date they should send a courier to pick it up

  Review of 03/06/2019, following an experience of 24/04/2019 by SABRINA K. *

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  Answer by glisshop.co.uk

  

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  Dear Chris, Thank you for taking the time to fill out our survey. We are very sorry that you were not satisfied with our return process We had a logistic platform in the UK before so returns could be cheaper. Unfortunately, We had to stop working with them last winter. Returns are now more expensive for customers but we are working on finding a new solution before September 2019. We noticed your parcel had not reached us yet. Could you please confirm the address where you sent it? Best regards the Glisshop team

  Answer by Sabrina K

  

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  Can you get this picked up because Royal Mail want £27 pounds to return it Regards Chris

  Answer by glisshop.co.uk

  

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  Dear, Chris, sadly, we are not able to organise pickups for small items, only for skis and snowboards. We would suggest for you to have a look on the website Parcel2Go that will give you the best price to send it back. Also, if the helmet is indeed defective, we will refund the cost of shipping back as well. Best regards the Glisshop team

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• 5 / 5 1

  

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  Tried them for a pair of Ski Gloves and were priced really competitively. Sent to the UK within 3-4 days. Will be using them again.

  Review of 29/05/2019, following an experience of 12/05/2019 by ADRIAN H. *

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• 1 / 5 1

  

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  Don't use them.

  Review of 27/05/2019, following an experience of 11/04/2019 by RAY H. *

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  Answer by glisshop.co.uk

  

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  Hello Emily, I'm sorry that the delivery of your parcel was such a mess. It took the courier two weeks to reroute your parcel correctly. In the end I hope you like the gear you received. Best regards the Glisshop team

• 1 / 5 1

  

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  Never received ski helmet, was refused to be accepted by Halford and sent back to France, why do you suggest using them on you website delivery options

  Review of 27/05/2019, following an experience of 12/04/2019 by ROSIE T. *

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• 5 / 5 1

  

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  excellent!

  Review of 06/05/2019, following an experience of 04/02/2019 by CHELSEA C. *

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  Answer by glisshop.co.uk

  

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  Hello Niall, thank you for taking the time to fill out our survey. It seems you were satisfied with your experience on Glisshop. However, you answered "not satisfied" to all the questions. Is that a mistake? Best regards the Glisshop team

• 5 / 5 1

  

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  Best for winter sports gear

  Review of 05/05/2019, following an experience of 20/03/2019 by ROXANNE S. *

  *Pseudonymized data at the request of the author

  Answer by glisshop.co.uk

  

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  Hello Chris, thank you for taking the time to fill out our survey. It seems you were satisfied with your experience on Glisshop. However, you answered "not satisfied" to all the questions. Is that a mistake? Best regards the Glisshop team

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