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Review Summary
Great customer feedback highlights excellent service, speedy delivery, and competitive prices, making Glisshop a reliable choice for ski gear.
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Lisa H.
14 Feb 2026
Verified reviewAlthough we did not keep our snowboard it wasn’t because it wasn’t any good it was because it didn’t fit the bindings we already had and we hadn’t realised. When I asked to return the board they were really good and efficient with good instructions and quick collection. I would definitely use them again.
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Kordian S.
14 Feb 2026
Verified reviewVery good customer service, always pleased.
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P. W.
13 Feb 2026
Verified reviewExcellent online shop - good customer service !
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Sarah W.
13 Feb 2026
Verified reviewEverything perfect, good communication, tracked delivery.
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Andrew T.
13 Feb 2026
Verified reviewvery disappointed in the service, i wanted to add something onto to my first order and they charged me £20 delivery AGAIN, after already paying this once, both my orders arrived at the same time so this could have been combined.
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Attila J.
13 Feb 2026
Verified reviewVery good, great service. I would recommend.
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Arthur B.
13 Feb 2026
Verified reviewWhilst I was delighted with Glisshop, the delivery company DPD are useless. I was informed that the skis would be delivered on Friday,so I waitin in - giving up a Ski day. Late in the afternoon they informed me that it would be Monday. I gave up another ski day on Monday, and again late into the hte afternoon I was informed that they could not deliver - again. I couldnt speak to anyone at DPD, but managed to speak to Glisshop on 2 occasions, and your staff were extremely helpful. Please engage another delivery company!!
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Natasha R.
13 Feb 2026
Verified reviewReally happy, skis arrived one day earlier and were perfectly packaged, they look great :)
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Simon M.
13 Feb 2026
Verified reviewMy package went missing. I tried to liaise with the courier service who would only communicate with me in French. I then raised the issue to customer service at Glisshop who say they will only refund me when I return the parcel to their warehouse. I know the representative is only following the internal process, but how a customer can be left out of pocket, without having received the goods and still be asked to 'return' the item to get a refund is beyond me. Under UK consumer law (Consumer Rights Act 2015): The trader remains responsible for goods until they are successfully delivered to the consumer. Risk does not pass to the consumer until delivery has taken place. Where goods are not delivered within the agreed timeframe (or within a reasonable period), the consumer is entitled to a full refund, and this refund cannot be made conditional on the return of goods that were never received. The delivery has not been made, the tracking information is non-functional, and the parcel is entirely unaccounted for. In these circumstances, waiting for the goods to return to your warehouse is not a viable or lawful basis to delay a refund. Companies who act "above the law" should be held to account. I will never purchase through Glisshop again - this is the law of the "lifetime value of a customer". Be better team!
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Cullen D.
13 Feb 2026
Verified reviewExcellent experience. Managed to cancel an order as was not 100% sure & they were very responsive with my queries. I reordered and arrived ahead of schedule in perfect t condition. Could not be happier with experience. Was reluctant with some of the reviews but I have to be honest - I thought glass went over & beyond ! Thank you
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M. P.
6 Feb 2026
Verified reviewGreat.
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Shane C.
6 Feb 2026
Verified reviewExcellent service from start to finish
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Euan M.
6 Feb 2026
Verified reviewGreat price and order was shipped to the UK very quickly with no issues.
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Anca H.
6 Feb 2026
Verified reviewExcelent customer service and fast service. I will continue to order from Glisshop.
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Graham T.
6 Feb 2026
Verified reviewQuick, easy and well packaged. Looking forward to using when next out.
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David M.
6 Feb 2026
Verified reviewGood product. Good price Delivery to UK fine
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C. D.
6 Feb 2026
Verified reviewGreat service as always
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Richard L.
6 Feb 2026
Verified reviewWhen I started the order process the estimated delivery date was 2 working days. Having completed the order it was revised to over a week later with the estimated delivery date being the day before I was due to go skiing. They did turn up a few days before I left but was a bit unhappy with the process.
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Graham B.
6 Feb 2026
Verified reviewWell where do I start. I door bell rang I was so excited that the postman was stood out side with a big box. I ran to the door and it was the parcel guy, yay I shouted ! I took the box inside so excited to be able to open it and see what was inside. I put the box down on the living room carpet and went to get a pair of scissors to open up the seams. Well when I returned to my utter disappointment the box was open and my kids were delving inside. You can just imagine how disappointed I was not to be able to open the box and find my skis only to be handed them with here you go dad! The delivery was quick and the skis in perfect order, they are now fully waxed up and ready to burn mountain! ⛰️
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Dmitry P.
6 Feb 2026
Verified reviewThe order and shipment went really smoothly. I ordered to Germany and compared to other shops only glisshop could follow through the process timely and in full. With good transparency.
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