glisshop.co.uk

Customer reviews for glisshop.co.uk

4.6 / 5 1

Calculated from 671 reviews obtained over the last 12 months

4043 reviews since 10/08/2017

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Information glisshop.co.uk

  • Company

    Glisshop

  • Description

    Glisshop, specialized in wintersports and boardsports, sells ski, snowboard and skateboard equipment online. Find a selection of the best products and accessories (shoes, bindings, clothes)

  • Address

    67 rue des Varennes 63170 AUBIERE

  • Website

    https://www.glisshop.co.uk/

  • Category

    Sports

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Customer reviews

  • 5 / 5 1
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    .....

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  • 5 / 5 1
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    Our orders were shipped in two separate packages, I ordered mine on the Tuesday and they were delivered on the Wednesday. Unfortunately UPS managed to lose my husband’s skis in Southampton. Glisshop team Was fantastic, after a few backwards and forwards trying to locate where my husband skis had ended up, they cancelled the order and re-ordered with delivery to the hotel that we were heading for in Austria that weekend. The skis turned up as promised, we were really impressed with the support we got. I usually judge the quality of the company by how well they deal with issues when things go wrong, in Glisshops case we were extremely impressed.

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  • 5 / 5 1
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    Pleasure to order from, great range of products and hard to beat on price.

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Recommended

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  • 5 / 5 1
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    Very satisfied with the experience I had and I will definitely shop again

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  • 5 / 5 1
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    My boots arrived in just a few days and the shipping was free at the time! Great product, fantastic service and very competitive price. Brilliant. I can highly recommend Glisshop.

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  • 5 / 5 1
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    Excellent service from a knowledgeable team

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  • 5 / 5 1
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    All was very good.Already recommended to all my work colleagues!

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  • 5 / 5 1
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    Great e-shop! Wide range of products including those simply unavailable in other shops eg. 50-size boots. Fast service and delivery. I recommend Glisshop!

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  • 5 / 5 1
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    I bought these skis following Glissop's advice and so far have been very happy with the product and the service. For me living in France the alternative was getting the skis via Decathlon who do skis but I feel that Glissops are more specialised and more focused on skis and skiers!

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  • 5 / 5 1
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    A very easy shopping experience, with good value well packaged product

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  • 5 / 5 1
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    One of the best websites I’ve come across - fantastic price including bindings!

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  • 5 / 5 1
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    Keep on skiing!

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  • 5 / 5 1
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    The navigation is pretty crisp and clear.

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  • 5 / 5 1
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    Great service and great price, very happy customer 👍

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  • 5 / 5 1
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    Very quick and efficient. Competitive prices

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  • 5 / 5 1
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    Great experience with Glisshop

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  • 5 / 5 1
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    Best price I could find including extra postage to UK. Arrived in reasonable time in perfect condition.

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  • 5 / 5 1
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    Great customer service team, no quibble returns. Would use again.

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  • 5 / 5 1
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    Would definitely use this website again. Great service and very competitive prices. Overall I'm very happy and hope to use again in the future.

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  • 5 / 5 1
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    ....

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  • 5 / 5 1
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    Section on bindings was good. Skis arrived with all the din settings done delivery was really quick...2 days I think

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  • 5 / 5 1
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    All good

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  • 5 / 5 1
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    All really good

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  • 5 / 5 1
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    You can trust Glisshop. The value for money they offer is incredible! very happy

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  • 5 / 5 1
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    Very fast and efficient

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  • 5 / 5 1
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    Delivered on time

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  • 5 / 5 1
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    Really happy with Glisshop - wife ordered a board and it arrived no problem, so I followed up 6 months later :) Deffo recommend.

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  • 5 / 5 1
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    Great prices and quick shipping

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  • 5 / 5 1
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    Extremely satisfied with all aspects

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  • 5 / 5 1
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    Great site, have used Glisshop' s before and will definitely use again. Good range of products at great prices and great delivery.

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  • 5 / 5 1
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    Good experience

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  • 5 / 5 1
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    ....

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  • 4 / 5 1
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    Price are not the best, but they are ok, you can find it cheaper on ebay, but on gliss is ok if something is wrong you can always areturn it.

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  • 4 / 5 1
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    Good selection with good prices and accurate shipping time estimates. I just ordered for the first time and as a satisfied customer will be coming back in the future as well.

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  • 5 / 5 1
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    I would thoroughly recommend having a look at Glisshop if you are looking for ski equipment, the whole experience was straight forward, professional and quality products.

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  • 5 / 5 1
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    Very reliable company quick delivery service

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  • 5 / 5 1
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    Trustworthy shop who also processed by returns well

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  • 4 / 5 1
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    All good and as expected

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  • 5 / 5 1
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    Easy site to navigate. Fast delivery

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  • 5 / 5 1
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    Easy transaction, hassle free

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  • 5 / 5 1
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    Good prices and arrived as expected

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  • 5 / 5 1
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    Great products great price

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  • 5 / 5 1
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    Great experience with next day delivery to the uk.

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  • 5 / 5 1
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    Will definitely be purchasing more products from this company.

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  • 5 / 5 1
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    Yes thanks

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  • 5 / 5 1
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    Quick delivery, great product

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  • 3 / 5 1
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    I places my order early December and have been waiting for the order to arrive. It's now early Jan and still nothing. I'm beginning to think my order has got lost.

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    Answer by glisshop.co.uk
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    Hello Harris, thank you for taking the time to fill our surveu The delivery of your order in Spain was indeed unusually long even for this time of the year. We apologize for the inconvenience that may have been caused. We hope that despite everything you were satisfied with the gear. Best regards the Glisshop team

  • 5 / 5 1
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    paid for premium delivery , waste of money as skis took 8 days to arrive

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    Answer by glisshop.co.uk
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    Hello Ronald, thank you for taking the time to fill out our survey. UPS' plane broke down right when your package was dispatched unfortunately. They had a hard time fixing it. Therefore, the express shipping cost was refunded to you. We apologize for the inconvenience caused Best regards the Glisshop team

    Answer by Ray K
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    that is an excellent response and customer service for something which ws outwith your control

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  • 5 / 5 1
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    Good advice What you see is what you get Reliable

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  • 5 / 5 1
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    Great prices and speedy delivery.

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  • 2 / 5 1
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    Very lacking in communication! Expensive to call What they couldn’t supply I found on the internet in minutes!

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    Answer by glisshop.co.uk
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    Hello Paul, Could you tell me more about your experience so we can improve our services please? Regarding the expensive phone call, did you call us on the +44 2 031 293 301? which should be free if you call from the UK. Best regards

  • 4 / 5 1
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    The purchase was easy and delivery was on time. Product is great but the glasses came without a protective soft or hard shelled which I thought was surprising.

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  • 1 / 5 1
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    Be very wary before ordering. It’s so disheartening when something goes wrong and no one is willing to help.

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    Answer by glisshop.co.uk
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    Hi Emily, I'm sorry your experience on our website turned out to be unsatisfactory. Our team did its best to solve your delivery problem and I believe your parcel was finally delivered. I can also see that you made a new order recently, which I hope will be a much more enjoyable experience this time. All the best. The Glisshop Team.

  • 1 / 5 1
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    Incomplete order received, customer service useless 7 emails and 1 month later know one has come back to me with a refund or to resend lost item. Spent over £2000 in the last couple of years on skis and boots etc with this company, they don’t seem to care at all about there customers if there is an issue. Perhaps they might respond to this review but I’m not holding my breath. Use this company at your peril.

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    Answer by glisshop.co.uk
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    Hello, We sincerely apologise for this mistake. We have sent the missing item again. I can see that you have received it. Please do not hesitate to contact us again if needed. Best regards, Glisshop Team

  • 4 / 5 1
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    Comunication with the store was good. Very unhappy with the delivery, I got the wrong skis and had to wait a week and a lot of conversations with the DPD and the store to come to a decision.

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  • 1 / 5 1
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    very poor service ..no product or refund yet 13 days after ordering still waiting a call from glisshop .dont expect much

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    Answer by glisshop.co.uk
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    Hello Mr Bourne, I'm sorry that it took us so long to investigate the loss of your order. You have now been fully refunded I see that your news skis are on their way. I believe that everything will go smoothly this time Best regards, Anne Customer Care

  • 5 / 5 1
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    Great experience

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  • 5 / 5 1
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    Great service... good company to buy kit from!

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  • 1 / 5 1
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    What was delivered was empty Lange box inside a brown box. When I contacted glisshop initially they were somewhat helpful but no offer to replace goods. They would 'investigate'. I sent pictures of what I received but after two 3seems they stopped replying to emails. I had sent 3 across 3 weeks. In end I had to go via Paypal resolution centre to get my money back. I have used glisshop before but never again as clearly when there is an issue they are not interested. Avoid this company

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  • 5 / 5 1
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    This website is great, easy to find what you need and the prices are without a doubt competitive. We will be buying next seasons skis here again. We purchased all our items ( 2 sets of skis, poles and bag) on a Sunday evening in Mallorca in Spain, and they were delivered to us Tuesday. Outstanding service

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  • 5 / 5 1
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    Straightforward

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  • 5 / 5 1
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    Prices are great, service is great, absolute pleasure to buy from them.

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  • 5 / 5 1
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    Ordered skis for UK delivery, actually delivered quicker than they said. Better delivery than most UK outlets so great service and prices.

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  • 5 / 5 1
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    Fast, efficient and profesional

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  • 5 / 5 1
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    Don't listen to bad reviews on the trust pilot

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  • 5 / 5 1
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    excellent service easy to use

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  • 5 / 5 1
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    Excellent choice of products, well described. Easy to compare too. Really quickly dispatched. All together very happy and I can't wait for snow to try out the skis!!

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  • 5 / 5 1
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    Great web site much easier to select appropriate stuff than many others filters for ski length width and style work well, good selection and choice of bindings, prompt delivers.

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  • 5 / 5 1
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    Fast delivery to the UK. Product was as described highly recommended cant wait to try the boots. Keep up the great work

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  • 5 / 5 1
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    Good store

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  • 5 / 5 1
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    great service would use again.

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  • 5 / 5 1
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    Excellent experience

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  • 5 / 5 1
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    Good selection. Good prices.

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  • 5 / 5 1
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    Excellent web site which was very easy to find what I was looking for. Very fast delivery of my order, in fact came several days sooner than expected. The skis were very well packaged but most of all the price was very good and delivery charge very much cheaper than I would have expected. Well done Glisshop.

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  • 5 / 5 1
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    A good website, could be easier to search but certainly not bad. Great range of products.

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  • 5 / 5 1
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    Glisshop is a great site, competitive prices, and helpful staff. However, very disappointed that we did not receive loyalty points on our spend of nearly £500. I have contacted them, they say they are updating their system and should receive by the end of the year - hopefully!!. Would have been nice to hear about this change before spending the money as the loyalty system works well when making other purchases throughout the year.

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    Answer by glisshop.co.uk
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    Hello Carol, Thank you for taking the time to fill out our survey. We are currently working on a new version of the website and at this time the voucher is not included at this time. We are working on it and hope to be able to add it as soon as possible. Thank you for understanding and for ordering with us. Best Regards The Glisshop Team

    Answer by Theo R
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    Thanks for reply, so when your new system up & running will you automatically add my voucher to my account? And how much will it be worth? Regards Carol Prescott

    Answer by glisshop.co.uk
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    Hi, We will try to put it back online for winter 2019/20 so we will not be able to credit vouchers of all the past orders, unfortunately. Thank you for understanding Best regards the Glisshop team

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  • 1 / 5 1
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    would not recommend, my order broke due to no fault of my own

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    Answer by glisshop.co.uk
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    Hello Sam, Thank you for taking the time to fill out our survey. The board has been send to the manufactuer and unfortunately they did not validate the warranty claim as the delamination and the sidewall break occured due to an impact damage. We are truly sorry for the inconvenience and remain at your disposal. Best regards The Glisshop Team

    Answer by Leah S
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    I know for a fact it wasn’t because of impact damage because the board began to delaminate before any other damage was done to the board - after about 2 weeks. Also the board was not sent to the manufacturer, I still have it, so don’t lie about what you have done.

    Answer by glisshop.co.uk
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    Hello Sam, We meant that photos of the board were sent to the manufacturer. I apologize for this vocabulary mistake. The supplier didn't ask for the board back because they were able to analyze and determine the origin of the delamination with all the pictures that you provided. We are very sorry that the manufacturing default claim was not accepted but they are very experienced with their board and we have to trust their judgement. Best regards The Glisshop Team

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