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Review Summary
Glisshop is described as easy to use, with a website that makes ordering straightforward and a service that feels reliable from start to finish. Customers often mention fast delivery, good prices, and products arriving in the condition expected, which gives the whole purchase a smooth, low-friction feel.
Delivery
"Delivered on time with no hassle. Very pleased with the product and the service. Thankyou/ Merci."
"Great product. Smooth and prompt delivery"
"Good service, great prices, delivery was as expected."
Digital experience
"I've been customer of Glisshop for 10 years now and never been disappointed. Always great service. Very reliable. Quick delivery. And great…"
I've been customer of Glisshop for 10 years now and never been disappointed. Always great service. Very reliable. Quick delivery. And great products.
"Really easy to navigate the website and order. Great discounts too"
"Straightforward site. Good price & delivery"
Team expertise
"Really helpful team at Glisshop. They answered all my questions."
"Perfect customer support! Parcel company in my country was absolutely rubbish but they really helped me solve the problem. Cheers"
"Great boots and efficient service. Highly recommend"
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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Phillip R.
5 Apr 2026
Verified reviewVery good price. Excellent service. Arrived in the UK quickly
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Sarah B.
5 Apr 2026
Verified reviewExcellent
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Raymond B.
5 Apr 2026
Verified reviewI ordered some Leki Carbon 12 3D ski poles in a 130cm length. Glisshop sent me the wrong length poles (125cm instead). Refused to exchange the poles initially and then offered a refund, but refused to refund the £20 original shipping charge. In my book, if I pay for an item, I expect that item to be delivered, or the service refunded. In this case, I am out £20, and don't have the item I ordered! Terrible customer service I'm afraid to say, and I won't be using them again for my next set of purchases.
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We are extremely sorry that there was an error in the delivery of your order. It seems that the product dispatched to you had been mislabelled. As we no longer had the model you ordered in stock, we sent you a free return delivery label and the item has since been received and refunded. We understand your frustration over the original shipping costs and we have now refunded an additional £10 to cover the delivery. As we explained on the phone, the remaining £10 were customs duties which cannot be refunded. Thank you for your understanding. Best regards The Glisshop Team
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Stuart M.
5 Apr 2026
Verified reviewGood professional ,help and advice. Changed boots for a bigger size . Hassle free. Would highly recommended
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Edward A.
5 Apr 2026
Verified reviewexcellent delivery time
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M. A.
5 Apr 2026
Verified reviewDelivery and product worked great!
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Martyna R.
5 Apr 2026
Verified reviewCustomer service was excellent and even though I ordered from abroad the parcel arrived in a few days since the payment was accepted.
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Steve C.
5 Apr 2026
Verified reviewItem good value and dispatched promptly
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Leah M.
3 Apr 2026
Verified reviewYou have to pay for your own returns and if you tape the box they knock €10 off the return.
Reply from Glisshop.co.uk
Hello and thank for taking the time to leave your feedback. As per our terms and conditions, we do provide a return delivery label, however we charge a cost of £9.99 for the return. While this may seem high, the parcel is being returned to France and we only charge of portion of the actual shipping and customs fees involved. With regard to the issue of taping the box, we ask customers not to tape the presentation box provided by the manufacturer (ie for glasses, helmets, shoes etc) so that the product can be resold. However, the instructions regarding the use of selotape obviously do not refer to the outer transport packaging. Thank you for your understanding. Best regards The Glisshop Team
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Tessa S.
3 Apr 2026
Verified reviewReceived exactly what I ordered at a very reasonable price and on time
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Phil B.
3 Apr 2026
Verified reviewEasy website to navigate, competitive prices and clear communication. Delivery times were also less than expected. Great service !
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Ronnie N.
3 Apr 2026
Verified reviewThey did everything exactly as described. The skis arrived with me well ahead of time Excellent
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Julian G.
3 Apr 2026
Verified reviewGreat prices
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Andrew B.
29 Mar 2026
Verified reviewGood value item , swift delivery, straightforward pricing- no hidden costs
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Darren B.
29 Mar 2026
Verified reviewOrdered ski boots. They arrived as ordered, in good time, and were considerably cheaper than other sites. Very happy with my Glisshop order.
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Richard G.
29 Mar 2026
Verified reviewFast delivery and easy to use webb shop
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Jones H.
29 Mar 2026
Verified reviewGreat choice, great value and prompt delivery
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Tim N.
29 Mar 2026
Verified reviewBest price I could find the product anywhere. Prompt dispatch and well packaged so no risk of damage in transit. Great service
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Clifford C.
29 Mar 2026
Verified reviewGreat service. Ski boots dispatched on time, in correct size to correct address.
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Anatoliy T.
29 Mar 2026
Verified reviewOnly 3 stars. The item I received, Pole Strap KV Elite Clip Straps - M-L, is different from what's shown on the website. The velcro fastener isn't the same as the one in the photo.
Reply from Glisshop.co.uk
Hello, We are sorry if the product you received is not exactly the same as the picture on the website. Could you please contact us directly by email with a few photos of the item received (nordic@glisshop.com)? This will allow us to check the situation more closely and see what we can do. Best regards, The Glisshop Team
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