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A. A.
30 Jun 2022
Verified reviewHave used this company for a fair while and, although I find them a bit on the expensive side, their products usually do what is stated
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your positive feedback.. This information will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
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A. A.
30 Jun 2022
Verified reviewVery easy
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your positive feedback.. This information will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
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A. A.
30 Jun 2022
Verified reviewTakes too long for delivery no updates
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your feedback. We are sorry for the delay in the delivery schedule and for not keeping you updated with your order. This information will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
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A. A.
25 Jun 2022
Verified reviewHave been waiting for this order to arrive for ages now. Various messages say its been sent then a few weeks later much the same again. Have had messages from Evri (Used to known as Hermes) saying can't deliver and other nonsense. If I knew this company used Evri I would never had ordered anything from them as they are the most incompetant bunch of ****s I've known. Its a day of great celebration if they ever actually deliver anything. I have stopped using other suppliers who use Evri because of this. Recently had another e-mail from Ideal Practical saying they'd just resent my order. I won't hold my breath.
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your feedback. We are sorry for the delay in the delivery schedule and for not keeping you updated with your order. This information will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
Reply from A. A.
I have since received the goods and am pleased with them but are reluctant to use your service again because of your use of Evri. All delivery companies very rarely have occasional problems but with Evri it seems to be the norm.
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A. A.
20 Jun 2022
Verified reviewOrder not yet received
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your feedback. We are sorry for the delay in the delivery schedule and for not keeping you updated with your order. This information will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
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A. A.
20 Jun 2022
Verified reviewWebsite is OK and easy enough to navigate. Ordering process was straightforward. Availability of goods appears to be a problem (but they don't tell you). Order completion is very slow. They say my order is being prepared. Payment has not been taken but it is shown as pending on my credit card account. Customer service assured me payment would not be taken until the order is to be dispatched.
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your feedback. We are sorry for the delay in the delivery schedule and for not keeping you updated with your order. This information will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
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A. A.
9 Jun 2022
Verified reviewmost of the time all ok but delivery can be a bit slow and limited on information, a little more communication would be helpful
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your helpful feedback.. This information will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
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A. A.
9 Jun 2022
Verified reviewEasy site to use which has plenty of choice for those little items that you may not find anywhere else. I'm unable to shop in stores due to disabilities & have to use the internet for the majority of my purchases - Ideal&Practical make this easy with all parcels being trackable. They have a very friendly customer service who will help when needed. I would recommend giving them a try & you can always order a catalogue from them to get an idea of their products although they do have more on the website.
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your feedback. This information will be forwarded to the relevant departments. From Ideal Practical Customer Services Team.
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A. A.
9 Jun 2022
Verified reviewEasy to place order. Good communication. Order arrived quite promptly.
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your positive feedback.. This information will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
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A. A.
9 Jun 2022
Verified reviewthey used to be reliable but not anymore i made an order on the 29th of april & i still have not got it
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A. A.
9 Jun 2022
Verified reviewArrived promptly. Pleased with products.
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A. A.
8 Jun 2022
Verified reviewTHE PRODUCTS ARE GOOD AND REASONABLE
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your positive feedback.. This information will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
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A. A.
8 Jun 2022
Verified reviewMuch to long with deliveries that’s why I have only given my stars also hard to get replies to emails all they say is the have received them and that is all
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A. A.
8 Jun 2022
Verified reviewStill not received my order therefore cannot comment on quality or contents. Previous orders free gift is never what is advertised and mostly useless to me but items ordered are adequate in qualitybut not exceptional
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A. A.
24 May 2022
Verified reviewInteresting items, easy ordering , great service
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your positive feedback.. This information will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
Reply from A. A.
Happy to rate a great service
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A. A.
24 May 2022
Verified reviewthe site is easy to navigate and customer service is good.
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your positive feedback.. This information will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
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A. A.
22 May 2022
Verified reviewIt takes some time before the articles arrive but is usually safely packed.
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your constructive feedback.. This information will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
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A. A.
19 May 2022
Verified reviewFound the product well enough, the delivery charge seemed high for a small item: then I get warned it will take 10-14 days to arrive, they should have said allow 28 days as that was closer.
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your feedback. This is very useful to us and will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
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A. A.
19 May 2022
Verified reviewThe site easily used but the delivery is slow
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your feedback. This is very useful to us and will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
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A. A.
19 May 2022
Verified reviewThe order has not arrived after about four weeks. Apparently it was delivered to the wrong address by Evri who seem to have got, or been given, the wrong postcode. They said it had been “Returned to sender.” Despite my emailing you to ask what has happened, I have had no further communication from you.
Reply from ideal-practical.co.uk
Dear Customer, Thank you for your feedback. This is very useful to us and will be forwarded to the relevant department. From Ideal Practical Customer Services Team.
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