Customer reviews for onepark.co

Customer reviews

• 4 / 5

  

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  All was easy but I can not find how to open barrier by the App on smartfone.

  Review of 24/06/2021, following an experience of 26/07/2021 by STACEY J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy ! Practical way to find long(er) term inexpensive parking in Paris ! What more could one ask for ?

  Review of 24/06/2021, following an experience of 11/06/2021 by STEFAN L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Bjr vous avez mais le sourd aussi le prendre de texte SMS ça impossible en telephone Votre respectez Cordialement

  Review of 23/06/2021, following an experience of 22/06/2021 by DAVE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good location, reasonable price, clean, the entrance may seem a bit narrow if you’re not a good driver lol, staff is nice and helpful

  Review of 22/06/2021, following an experience of 12/06/2021 by ELLIOTT W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy code system for entrance, enough space.

  Review of 21/06/2021, following an experience of 16/06/2021 by PAULA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I used it before and was so happy with the experience that I came back. Really easy, fast and cheap :)

  Review of 19/06/2021, following an experience of 11/06/2021 by LISA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always saves you money, works very well in Paris!

  Review of 19/06/2021, following an experience of 11/06/2021 by CRAIG G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Accueil courtois , infos précises

  Review of 18/06/2021, following an experience of 30/05/2021 by ELLIE J. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Everything was good.

  Review of 16/06/2021, following an experience of 17/07/2021 by NEIL R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Facilidad de búsqueda y reserva, así como precios más bajos que en otras apps.

  Review of 14/06/2021, following an experience of 04/06/2021 by ANTHONY T. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Site was poor, not clear, took multiple attempts to book. Paid €9.00 for three hours in Valencia only to find when I got there that the going rate was only €5.25 RIP OFF! Sent an email of complaint, didn't get an answer. One very unsatisfied customer, won't be using your services again. Will review on Google etc accordingly.

  Review of 14/06/2021, following an experience of 05/06/2021 by FREDDIE M. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment and we are sorry to hear that you are not satisifed. We would like to inform you that we have successfully received your complaint and our corresponding department is studying your case. We would like to remind you that the customer service is available via phone and email from monday to friday from 09:00 to 19:00. For any emergencies you can call our emergency line which is available 24/7.

• 5 / 5

  

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  Perfect

  Review of 13/06/2021, following an experience of 19/06/2021 by PAULINE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy simple fast great price great location

  Review of 12/06/2021, following an experience of 04/06/2021 by CARLIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The mobile application made it easy to find, book, and secure parking in a congested metropolitan city.

  Review of 11/06/2021, following an experience of 05/06/2021 by CLAIRE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I've used Onepark repeatedly. With a good price for parking close to the airport for much less than a taxi and often less than even Metro, it just makes sense. J'ai utilisé Onepark à plusieurs reprises. Avec un bon prix pour se garer près de l'aéroport pour beaucoup moins qu'un taxi et souvent même moins qu'un métro, c'a du sens.

  Review of 10/06/2021, following an experience of 18/06/2021 by KIMBERLY P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy, clear, choice of different parkings

  Review of 10/06/2021, following an experience of 24/06/2021 by ELLA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use, wide choice and great value, a repeat customer.

  Review of 08/06/2021, following an experience of 31/07/2021 by HOLLY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  All process very easy

  Review of 08/06/2021, following an experience of 03/06/2021 by HARRY O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good site, plenty of choice and flexibility. Always use it when travelling from Geneva airport

  Review of 08/06/2021, following an experience of 06/06/2021 by JOHN A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  xxx

  Review of 07/06/2021, following an experience of 31/05/2021 by ELSIE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Best service

  Review of 06/06/2021, following an experience of 28/05/2021 by LEANNE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to see where parking is available and book it

  Review of 27/05/2021, following an experience of 15/05/2021 by JAMIE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent parking, emplacements bien indiqués, de nombreuses places disponibles, facile d'accès et très bon prix ! Je recommande

  Review of 27/05/2021, following an experience of 17/05/2021 by KEVIN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very good

  Review of 26/05/2021, following an experience of 28/05/2021 by LUCAS T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Parking was easily accessible as a driver and as a pedestrian as well with the Onepark code.

  Review of 26/05/2021, following an experience of 18/04/2021 by DONNA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use! Great price!

  Review of 23/05/2021, following an experience of 09/06/2021 by LIAM J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy

  Review of 21/05/2021, following an experience of 13/05/2021 by LUCAS B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  What a great system!!

  Review of 21/05/2021, following an experience of 18/06/2021 by NIKKI O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to use and fast to book

  Review of 21/05/2021, following an experience of 11/06/2021 by BETH W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use, great selection, and flexibility coupled with competitive prices.

  Review of 20/05/2021, following an experience of 20/05/2021 by ADELE E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Remark: exchanging the ticket with print of mail confirmation is not very practical, this should be done with the app. Payment : option to pay with Bip&Go?

  Review of 18/05/2021, following an experience of 11/05/2021 by DONNA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always a great experience

  Review of 17/05/2021, following an experience of 24/06/2021 by SEAN H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Great location for main hospital

  Review of 17/05/2021, following an experience of 04/05/2021 by ZACHARY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  AERPARK was amazing service!

  Review of 14/05/2021, following an experience of 24/04/2021 by LISA E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was fast and very easy

  Review of 12/05/2021, following an experience of 10/05/2021 by LUKE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  super easy booking, loads of choice, excellent prices for a month stay

  Review of 12/05/2021, following an experience of 23/05/2021 by TONY E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  All pre-filled-in completely satisfactorily.

  Review of 10/05/2021, following an experience of 03/05/2021 by ROWENA S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The app is easy to use. HOWEVER the service at the parking lot is terrible. I did not get an entry code. I had to go through the "office". Which is closed at 4 every day and closed on weekends. Impossible to get the ticket corresponding to my booking, if arriving after hours. This is absolutely unacceptable and you should please get in contact with APK2 El Molino Marbella to resolve this problem.

  Review of 06/05/2021, following an experience of 28/04/2021 by HENRY M. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear Susan, thank you for your comment and we are very sorry to hear that you had a bad experience. We want to inform you that we are already in touch with the parking in order to find a solution to this problem. Please do not hesitate to contact us via phone or mail in case you have any doubts for your next booking: https://www.onepark.co/contact Thank you for trusting in Onepark.

• 5 / 5

  

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  Easy and quick But min 24 hours before

  Review of 06/05/2021, following an experience of 29/04/2021 by AARON R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy, fast, clear. Respectful and friendly staff.

  Review of 06/05/2021, following an experience of 28/04/2021 by TEAGAN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Das Umbuchen hat sehr gut funktioniert.

  Review of 06/05/2021, following an experience of 27/05/2021 by KATIE C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  took a while with the confirmation in the app. Never got an e mail with the code :-(

  Review of 06/05/2021, following an experience of 13/05/2021 by DARREN C. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear Hans, thank you for your comment. We have just checked in the system and your confirmation email has been successfully sent on Apr 28, 2021 9:41 am to the email adress registered in your Onepark account. The code is written on the second page. Have you checked your spam folder? We invite you to add the Onepark adress to your contact list so that none of our email will be considered as spam. Please note that you can also download and print your email confirmation from your Onepark personal account, from the "My bookings" tab. For any further doubts please do not hesitate to contact us through our contact form https://www.onepark.co/de/contact

• 5 / 5

  

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  Good clear website

  Review of 02/05/2021, following an experience of 03/05/2021 by ZACH W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use service which offers a great flexibility.

  Review of 28/04/2021, following an experience of 16/04/2021 by LINDSAY R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  There was no one in the garage to give voucherboekje. And nobody emailed me back

  Review of 27/04/2021, following an experience of 15/04/2021 by JOHN S. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment and we are sorry for the inconvenience. After checking in the system we can see that according to our email exchanges from the 19th of April, your case was successfully solved. Thank you for trusting in Onepark.

• 5 / 5

  

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  Clear, easy and fast.

  Review of 24/04/2021, following an experience of 16/04/2021 by LEO M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy and fast!

  Review of 22/04/2021, following an experience of 15/04/2021 by FRED B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  ........

  Review of 21/04/2021, following an experience of 14/06/2021 by DAVE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great process! Easy and very user friendly. Within minutes I found the perfect park for me at a great price. Also, customer support was just perfect! The person I spoke with was extremely professional and was able to help me very quickly. Recommend 100%!

  Review of 17/04/2021, following an experience of 15/04/2021 by ETHAN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything ok.

  Review of 16/04/2021, following an experience of 09/04/2021 by SOPHIA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  ....

  Review of 16/04/2021, following an experience of 07/04/2021 by NOAH M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  had a problem when booking my car into carpark and onepark were very helpful in assisting me

  Review of 14/04/2021, following an experience of 05/04/2021 by SARAH L. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The garage was unaware of our reservation and getting in and out was inconvenient, requiring significant discussion with the garage attendants. We did not have the bar code necessary for getting in and out.

  Review of 13/04/2021, following an experience of 01/04/2021 by BRANDON M. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment and we are sorry to hear that you had difficulties with your booking. We have sent you an email in order to understand what happened exactly. We kindly ask you to check your spam folder.

• 5 / 5

  

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  I was surprised to see how easy it is to book a parking spot in Paris centre.

  Review of 11/04/2021, following an experience of 31/03/2021 by AMANDA A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very convenient and easy process of booking and payment for the parking

  Review of 09/04/2021, following an experience of 26/03/2021 by ETHAN B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very efficient

  Review of 03/04/2021, following an experience of 29/03/2021 by ALEXANDER H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  went through lots of sites this is ALWAYS the easiest!

  Review of 02/04/2021, following an experience of 28/03/2021 by AMBER S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I took a ticket upon entering but wasn't sure of the procedure with my pre-paid number. I asked an attendant who was cleaning and he sorted it out, gave me a ticket that could be used to enter and exit. He was helpful, good service.

  Review of 01/04/2021, following an experience of 19/03/2021 by KIRSTY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Essy, fast and clear

  Review of 01/04/2021, following an experience of 24/03/2021 by NEIL R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Todo fácil y cómodo!

  Review of 30/03/2021, following an experience of 22/03/2021 by PETER C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Simplement parfait - rien à dire de plus

  Review of 30/03/2021, following an experience of 21/03/2021 by LILY C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy and quick! Super service and very close to the airport. Reasonably prices!

  Review of 30/03/2021, following an experience of 19/03/2021 by MELISSA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have used One Park for the third time now and I am seriously impressed by their customer service and immediate response. My partner lives in Paris and I am in the UK and often drive to Paris to transport goods so parking is essential. Otherwise it’s €64 per day street parking!!! Thank you guys!

  Review of 23/03/2021, following an experience of 17/03/2021 by ROSS W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  easy to use

  Review of 19/03/2021, following an experience of 14/03/2021 by JULIE E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I wish I knew this app before. It really changes my life.

  Review of 19/03/2021, following an experience of 06/03/2021 by MAISIE M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Chciałem wykonać rezerwację dla dwóch aut mogłem wydrukować tylko jedną rezerwacje.

  Review of 18/03/2021, following an experience of 13/03/2021 by OLIVIA H. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment. We would like to inform you that one booking corresponds to one vehicle. That means that if you want to book for 2 vehicles you need to do 2 seperate bookings. We verified in our system and we are happy to confirm that you have 2 confirmed bookings. Please do not hesitate to contact us via our contact form for any further information: https://www.onepark.co/contact

• 5 / 5

  

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  Easy

  Review of 17/03/2021, following an experience of 04/03/2021 by BRANDON P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Slightly more expensive than other similar services, but excellent prestation!

  Review of 14/03/2021, following an experience of 03/03/2021 by WILL H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent user experience

  Review of 14/03/2021, following an experience of 06/03/2021 by BENJAMIN C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very satisfied with the service, platform, team!

  Review of 11/03/2021, following an experience of 08/03/2021 by MOHAMMED R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy and fast app to check and book a car parking spot. In my case, there were a large variety of options

  Review of 10/03/2021, following an experience of 23/02/2021 by HENRY E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Parfait

  Review of 09/03/2021, following an experience of 03/03/2021 by ANDY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  App easy to use, information provided clear concise. Very good canceling policy.

  Review of 09/03/2021, following an experience of 28/02/2021 by ALEXANDRA T. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Web site very badly run, no confirmation of reservation. Leading to a double reservation from me. !!!! Please provide a form of communication for us, your clients!!!

  Review of 09/03/2021, following an experience of 02/03/2021 by MAX W. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment and we are sorry for the inconveniences which may have been caused. As explained in the respond to your email we experienced a little technical problem which is now already solved. Therefore, one of your bookings was sucessfully confirmed and the other one refunded. We are again sorry for the inconveniences.

• 5 / 5

  

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  Simple the best

  Review of 08/03/2021, following an experience of 05/03/2021 by NATASHA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good experience. Needs to add paypal as a payment method

  Review of 04/03/2021, following an experience of 25/02/2021 by CAMERON M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  it is ambiguous to read that entering the code puts an end to the parking, when the option "multiple entries/exits" has been chosen : one is afraid to exit the first time.

  Review of 04/03/2021, following an experience of 28/02/2021 by JULIA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy and convenient

  Review of 02/03/2021, following an experience of 18/02/2021 by STEFAN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Beh good

  Review of 24/02/2021, following an experience of 12/02/2021 by MIA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  EXTREMLY PLEASED WITH EVERYTHING .

  Review of 17/02/2021, following an experience of 05/02/2021 by SARAH W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great option to find parking either in public or private spots

  Review of 12/02/2021, following an experience of 10/02/2021 by ADAM H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  J’utilise one park depuis des mois et je le trouve génial. Après il faut bien vérifier les parking, mais celui que je prends souvent est super et très pratique !

  Review of 12/02/2021, following an experience of 28/01/2021 by DAVID W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good indeed

  Review of 12/02/2021, following an experience of 25/01/2021 by NAOMI M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very easy

  Review of 27/01/2021, following an experience of 30/01/2021 by DEAN B. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  No information on hotel closure

  Review of 22/01/2021, following an experience of 15/01/2021 by MARY M. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Hello, Thank you for your comment which allows us to provide a better service. Unfortunately, we were not informed about the closure of the hotel. We are very sorry for the inconvenience which may have been caused. Please do not hesitate to contact us for your next booking: https://www.onepark.co/contact We are happy to help you!

• 5 / 5

  

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  Good clear website for making the booking

  Review of 20/01/2021, following an experience of 25/01/2021 by JUSTINE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service

  Review of 20/01/2021, following an experience of 12/01/2021 by JOSHUA R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Purchasing is fine although the machines do not read the bar codes well. Also pedestrian access to the parking is terrible, not available from outside the hotel and very poorly lit. The parking itself does not feel secure.

  Review of 20/01/2021, following an experience of 12/01/2021 by AMANDA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Simple, clear, efficient, probably less expensive yhan regular proces

  Review of 17/01/2021, following an experience of 29/01/2021 by ELSIE H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It took me a bit of time to find out whether multiple entrances/exits of the car park were possible. Otherwise anything went fine.

  Review of 17/01/2021, following an experience of 10/01/2021 by STEVE A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  nooo

  Review of 16/01/2021, following an experience of 11/01/2021 by LOUIS C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast and easy reservation

  Review of 16/01/2021, following an experience of 09/01/2021 by SHANNON R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service

  Review of 14/01/2021, following an experience of 09/01/2021 by AARON W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  We dropped our car off and were on our way to the airport within 10 minutes. Coming back, they were also there waiting for us at the airport to drive us the 12 or so minutes back to our car. Good, friendly service, would use again.

  Review of 10/01/2021, following an experience of 21/12/2020 by KARL H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It is easy to make changes to your bookings, however, you should inform that it is really not an edit but a new charge to your account eventhough the reimbursement is made within a reasonable time. Also a bit more clarity at the time of booking that it is a one entry, one exit.

  Review of 06/01/2021, following an experience of 22/12/2020 by CAITLIN G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Not the first time I use Onepark. Everything is always OK.

  Review of 06/01/2021, following an experience of 25/12/2020 by MIKE L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  IS VERY GOOD

  Review of 05/01/2021, following an experience of 31/12/2020 by KEVIN C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The website states that a shuttle bus to the airport can be available at preferential rates. Due to the coronavirus, this is not true at present. The website should be updated to give this information. The website also doesn't inform that you can wait 40 minutes or more for a public bus. So the hotel reception offered to arrange a taxi for us. The cost was an enormous 30€ for the 9 minute trip to the airport. In future we'll leave our car at home in Paris, and take a taxi all the way to the airport. I've given 2 stars because the hotel reception lady and the taxi driver were polite.

  Review of 30/12/2020, following an experience of 19/12/2020 by CHARLIE R. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Hello, thank you for your comment and we are sorry for this experience. We have sent you an email in order to receive more information and to study your case. We look forward to your respond.

• 5 / 5

  

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  Really good

  Review of 26/12/2020, following an experience of 19/12/2020 by HARVEY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy and comprehensive

  Review of 20/12/2020, following an experience of 30/12/2020 by PAULA P. *

  *Pseudonymized data at the request of the author

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