Customer reviews for pylones.com

Customer reviews

• 5 / 5

  

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  Very happy with the items I ordered thank you

  Review of 29/12/2024, following an experience of 01/12/2024 by FREDDIE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Pylones has been one of my favourite brands since I first discovered them in the 90s in Paris. I absolutely love everything they do. The colours are just amazing, the quality is brilliant. Whatever I have bought over the years lasts forever.

  Review of 29/12/2024, following an experience of 07/12/2024 by DEAN H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery, Everything was fine.

  Review of 29/12/2024, following an experience of 04/12/2024 by GÁBOR B.

• 5 / 5

  

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  I love all Pylones products and was thrilled to receive everything and they make perfect gifts - even when they're just for me

  Review of 29/12/2024, following an experience of 29/11/2024 by SERA A.

• 5 / 5

  

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  Great product, fast service

  Review of 29/12/2024, following an experience of 30/11/2024 by LYNNE M.

• 5 / 5

  

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  I haven't bought Pylones products for a number of years but I'm happy that the products are still excellent.. The cake slice and coat rack were gifts and the recipient was delighted. Items were packaged well and without excessive package. Just wish my local store was still open but I'll definitely buy again online.

  Review of 29/12/2024, following an experience of 01/12/2024 by JANE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fulfillement of my dreams and joy in the heart! If I don't get to Paris at the moment, Paris comes to me! Thank You for this opportunity!

  Review of 29/12/2024, following an experience of 04/12/2024 by ELINA Z.

• 5 / 5

  

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  These items are clever, fanciful, and functional. I love them.

  Review of 28/12/2024, following an experience of 04/12/2024 by BRENDA F.

• 5 / 5

  

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  Easy to order, delivery in the delay

  Review of 28/12/2024, following an experience of 05/12/2024 by ISOBEL R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Placed an order which never arrived. After I contacted them was told a replacement would be sent but over a week later still haven't heard anything else.

  Review of 28/12/2024, following an experience of 28/11/2024 by SHAUN C.

  Answer by pylones.com

  

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  We’re sorry to read your comment and truly regret that you feel dissatisfied. However, we would like to kindly clarify that your review does not reflect the steps we have taken to resolve your issue. A replacement package was shipped within 24 hours of your claim, as promised, and our customer service team provided you with the tracking link for the new shipment. If there has been any misunderstanding or if you require further assistance, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and resolving any concerns promptly.

• 5 / 5

  

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  Faust delivery and great products.

  Review of 28/12/2024, following an experience of 06/12/2024 by TADEJA K.

• 5 / 5

  

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  everything was perfect

  Review of 20/12/2024, following an experience of 10/12/2024 by LIZZIE W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Sem nada a apontar diretamente àPylones, mas a verdade é que ainda não recebi a encomenda por um erro da transportadora. Disseram que entregaram, mas não o fizerem e há quase duas semanas que tento resolver o problema diretamente com a DPD e ainda não consegui uma resposta. Espero não ficar sem a encomenda e sem o dinheiro.

  Review of 20/12/2024, following an experience of 01/12/2024 by CARLOS G.

• 5 / 5

  

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  Fast delivery, all good

  Review of 20/12/2024, following an experience of 04/12/2024 by RUBY G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I purchased a few items whilst on holiday in Germany and also saw a shopping trolley that my mum would like for Christmas, unfortunately I couldn't buy it at the time as I couldn't get it on my flight home. I was pleased to see that I was able to order it online and have it delivered to the UK. It arrived within a week and we are really pleased with it. It is very good quality.

  Review of 20/12/2024, following an experience of 05/12/2024 by HARVEY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast shipping to U.S but worth it for how unique it was as a wedding gift. Giftwrap and sticker included. Thoughtful company. Thanks from your friends in the U.S. who are desperate for kindness and quality.

  Review of 20/12/2024, following an experience of 08/12/2024 by ZACH M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Amazing stuff

  Review of 20/12/2024, following an experience of 03/12/2024 by SLOBODAN M.

• 4 / 5

  

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  I was missing an item. The cat bookmark was missing. I think it happened in customs.

  Review of 20/12/2024, following an experience of 07/12/2024 by VIVIAN A.

• 5 / 5

  

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  Excellent quality and service

  Review of 20/12/2024, following an experience of 23/11/2024 by DAWN D.

• 5 / 5

  

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  Fast delivery and easy to order via the site

  Review of 20/12/2024, following an experience of 04/12/2024 by NANCY A.

• 5 / 5

  

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  I like Pylones very very much ❤️

  Review of 20/12/2024, following an experience of 29/11/2024 by CHRIS G. *

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• 5 / 5

  

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  Easy to order, fast shipping.

  Review of 20/12/2024, following an experience of 30/11/2024 by TANYA C. *

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• 5 / 5

  

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  ..

  Review of 20/12/2024, following an experience of 30/11/2024 by AGNIESZKA J.

• 1 / 5

  

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  After spending almost $200, I did not receive my order. I have reached out to Pylones 4 times with no response or follow up. I just want to get my items and I hope they will fix this situation as their jewelry is super cute!

  Review of 15/12/2024, following an experience of 06/11/2024 by HEIDI S.

  Answer by pylones.com

  

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  Thank you for reaching out, and we sincerely apologize for any inconvenience caused. We would like to clarify that we have responded to all your messages within 24 hours. Please kindly check your email inbox, including your spam or junk folder, as our responses might have been filtered there. Regarding your order, it was delivered to your local post office due to your absence during the delivery attempt. We have previously provided the address of the post office where the package is currently available for pickup. If you need any further assistance or details, please do not hesitate to contact us. We truly appreciate your patience and understanding.

  Answer by Heidi S

  

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  Hello. The only responses I have from Pylones are the ones from today responding to my review. Please provide the address of the post office where you think my package is being held and the tracking/shipping info I would need to be able to pick it up. I have no slip, no record.

  Answer by Heidi S

  

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  Hello. The only responses I have from Pylones are the ones from today responding to my review. Please provide the address of the post office where you think my package is being held and the tracking/shipping info I would need to be able to pick it up. I have no slip, no record.

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• 5 / 5

  

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  Love all your products

  Review of 15/12/2024, following an experience of 02/12/2024 by SAMANTHA S.

• 5 / 5

  

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  I recently had the pleasure of shopping at this online store, and I couldn't be more impressed! What truly stood out to me was the surprisingly fast delivery time for an international shipment—way quicker than I expected. The brand's creativity and vibrant color palette are simply delightful. Their designs transform everyday items into something extraordinary, adding a touch of whimsy and joy to my daily routine. It's rare to find products that are both functional and full of personality, but this store nails it perfectly. From start to finish, the entire shopping experience exceeded my expectations. The process was smooth, intuitive, and left me with a big smile. I'll definitely be coming back for more! Highly recommend this store to anyone looking for unique and high-quality items.

  Review of 15/12/2024, following an experience of 28/11/2024 by VANESSA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to buy online and fast delivery.

  Review of 15/12/2024, following an experience of 28/11/2024 by HARVEY B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Artikel nicht erhalten und eine Klärung ist schwierig es gibt nur die Möglichkeit über ein Kontakt Formular ohne Bestätigung nach mehreren Kontakt versuchen habe ich bisher keine Reaktion erhalten.

  Review of 15/12/2024, following an experience of 21/11/2024 by VIRGINIA S.

  Answer by pylones.com

  

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  Es tut uns leid für das Missverständnis. Wir haben am 30. November innerhalb von 48 Stunden auf Ihre Nachricht geantwortet. Leider wurde das Paket nicht am Abholpunkt abgeholt, den Sie ausgewählt haben. Wir haben Ihnen angeboten, das Paket auf unsere Kosten erneut zu versenden, aber da wir keine Antwort erhalten haben, haben wir eine vollständige Rückerstattung veranlasst.

• 5 / 5

  

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  I ordered a scarf as a gift for my mother in law, it arrived so quickly! and beautifully packed as well, the quality is great as usual and the print is absolutely beautiful

  Review of 15/12/2024, following an experience of 30/11/2024 by BENJAMIN T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Beautiful goods. Original. Well arranged online store. Immediate delivery. Well packaged. Everything perfect.

  Review of 15/12/2024, following an experience of 29/11/2024 by TARA C. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Nice product but badly packaged . It was sitting on top of the packaging paper in a cardboard box which was left outside in the damp so it wasn't protected . The product was therefore damp . Although o don't want a plastic bag a better waterproof packaging would have been better

  Review of 11/12/2024, following an experience of 24/11/2024 by SARAH W.

• 5 / 5

  

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  Excellent products! Excellent service and delivery

  Review of 11/12/2024, following an experience of 24/11/2024 by JULIA B.

• 5 / 5

  

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  Cool fun items. Made great gifts!

  Review of 11/12/2024, following an experience of 12/10/2024 by SOFIYA H.

• 4 / 5

  

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  It is always fun to shop at Pylones.

  Review of 11/12/2024, following an experience of 22/11/2024 by ANN C O.

• 5 / 5

  

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  Everything was OK.

  Review of 03/12/2024, following an experience of 19/11/2024 by JANA E.

• 5 / 5

  

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  Great! Prompt and smooth service! Very happy.

  Review of 03/12/2024, following an experience of 22/11/2024 by NION E.

• 5 / 5

  

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  Pylones products are very unique with good quality. The website is very user friendly and easy to navigate

  Review of 03/12/2024, following an experience of 15/11/2024 by MAX H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  vedno ko dobim paket od vas je lepše kot na sliki. Vse je skrbno zapakirano in prispe zelo hitro. Super zadovoljna!

  Review of 03/12/2024, following an experience of 15/11/2024 by LAURA M.

• 5 / 5

  

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  Great products and great service.

  Review of 03/12/2024, following an experience of 21/11/2024 by CAROLYNE D.

• 5 / 5

  

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  Love them

  Review of 03/12/2024, following an experience of 02/11/2024 by MARK H.

• 5 / 5

  

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  Smooth!

  Review of 03/12/2024, following an experience of 14/11/2024 by MARIT HILDA V.

• 5 / 5

  

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  I was concerned about the length of delivery but parcel arrived safely. Love your quirky products. Thanks Colleen

  Review of 03/12/2024, following an experience of 30/10/2024 by ANTHONY G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  fast delivery and I got the correct item. I can recommend to by at Pylones

  Review of 03/12/2024, following an experience of 13/11/2024 by BETINA R.

• 5 / 5

  

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  High quality products and amazing shipping. All plates and mugs were intact

  Review of 03/12/2024, following an experience of 11/11/2024 by ELIZA P.

• 5 / 5

  

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  Great web site and items, Pylones shops not in the UK, which is a shame as we used to visit them often, to find them on-line is great. Fast delivery and great items.

  Review of 01/12/2024, following an experience of 15/11/2024 by MARTIN P.

• 5 / 5

  

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  I purchased this bag as a gift and she loved it!

  Review of 01/12/2024, following an experience of 10/11/2024 by SARAH C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to purchase on the website - delivered fast and securely.

  Review of 01/12/2024, following an experience of 15/11/2024 by JON R.

• 5 / 5

  

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  I bought the table top vacuum and cup cover as gifts for a friend, the order arrived in double quick time given we are in Western Australia. My friend was absolutely delighted and pleased and the only negative I can think of is I should have ordered a cup cover for his wife! Well done team Pylones.

  Review of 01/12/2024, following an experience of 09/11/2024 by LILY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I am a big fan of the Belle and Beau Citymania espresso cups and mugs. I was surprised to see on the Pylones website two of each that I thought had been phased out (Cannes and Marseilles in the beau mug. Oxford and Tours in the Belle espresso size) were available to purchase . I was afraid that the Citymania campaign was coming to a close so I was very pleased to see these cities become available to purchase and round out my collection. I was also further excited by the Citymania placemats. I really like the Paris at Night time placemat. Hopefully a Belle and Beau will soon be available in that design. Thank you for making a wonderful product to armchair travel the world all the while enjoying a hot beverage. I would also like to mention how carefully packaged the items were to make the journey from France to the USA. Equally impressive is that it only took about a week to arrive. Once more thank you for wonderful products.

  Review of 01/12/2024, following an experience of 12/11/2024 by ANDREW G.

  Answer by pylones.com

  

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  Thank you so much for your kind and thoughtful message. We’re delighted to hear how much you enjoy our Citymania collection and that you were able to find the mugs and espresso cups to complete your set! It’s always a pleasure to know that our designs bring joy and a touch of travel to your daily coffee moments. And here's some exciting news: new French cities will soon be joining the Belle Tasse and Beau Mug collection! We can’t wait to share them with you. Thank you once again for your kind words and your loyalty to Pylones.

• 5 / 5

  

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  Very innovative design!

  Review of 01/12/2024, following an experience of 05/11/2024 by MARIA T.

• 5 / 5

  

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  I live in California (US) and the order arrived very promptly. Everything is true to its photo and likes fantastic! I did have challenges ordering with a credit cards, and had to use another source.

  Review of 01/12/2024, following an experience of 10/11/2024 by ADELE W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Lovely products, but abysmal delivery company, their tracking info was useless and it took me several days to find out where they had left my parcel.

  Review of 01/12/2024, following an experience of 08/11/2024 by ANNE S.

• 5 / 5

  

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  Easy to order and fast delivery. Fun, quality items.

  Review of 01/12/2024, following an experience of 13/11/2024 by DANIEL C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quality items with character. Quick delivery.

  Review of 01/12/2024, following an experience of 14/11/2024 by CATHERINE H.

• 5 / 5

  

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  The items were exactly what I ordered and beautiful! The company kept me updated all the way through the international shipping process and the provided free wrapping was gorgeous.

  Review of 24/11/2024, following an experience of 11/11/2024 by LIZZIE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Parcel arrived promptly,fantastic products as always. I love this shop, shame they closed in the UK.

  Review of 23/11/2024, following an experience of 12/11/2024 by ELIZABETH M.

• 5 / 5

  

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  Livraison ultra rapide Au top

  Review of 23/11/2024, following an experience of 18/11/2024 by VALERIE F.

• 5 / 5

  

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  Excellent products and quick and efficient delivery

  Review of 22/11/2024, following an experience of 13/11/2024 by SARAH J.

• 4 / 5

  

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  The communication I received was great. I was kept uptodate of where my package was at every stage. I am very happy with the product I bought.

  Review of 21/11/2024, following an experience of 09/11/2024 by CARLIE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Super beaux produits ! surtout la petite spatule Tour Eiffel! Merci!!!

  Review of 20/11/2024, following an experience of 06/11/2024 by HOLLIE P. *

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• 5 / 5

  

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  Vrolijke kleuren , geweldige kwaliteit voor een betaalbare prijs

  Review of 20/11/2024, following an experience of 09/11/2024 by ELLIOTT C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered some things for my artsy friends (bird butter knives, palette cutting board, and paint brush cheese cutter). All arrived in a timely manner and were well packed (I am in the USA). Pretty cool looking stuff! I just placed another order!

  Review of 20/11/2024, following an experience of 04/11/2024 by LARRY C.

• 5 / 5

  

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  Everything was perfect!

  Review of 18/11/2024, following an experience of 04/11/2024 by JAYDEN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Pylons has always been a must stop store while in Paris because of the colorful designs and originality! Because I can no longer travel I had to order things on-line that I miss. Great delivery and always love my items!

  Review of 17/11/2024, following an experience of 05/11/2024 by BARBARA C.

• 5 / 5

  

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  Love your products, so beautifully made and lovely to look at - they do not disappoint!

  Review of 17/11/2024, following an experience of 31/10/2024 by SABRINA J. *

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• 5 / 5

  

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  Very very nice thank you.

  Review of 17/11/2024, following an experience of 05/11/2024 by JAMES W. *

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• 5 / 5

  

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  Awesome! However, it took a bit too long to be delivered. Almost 12 calendar days :( Not your fault, but that's the only negative thing in my experience. I'l' totally buy again!

  Review of 16/11/2024, following an experience of 01/11/2024 by MINAS T.

• 5 / 5

  

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  originální výrobky

  Review of 16/11/2024, following an experience of 06/11/2024 by LENKA M.

• 4 / 5

  

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  Delivery wasn't good. The package was unfortunately a bit damaged and also the product. But the products are nice.

  Review of 15/11/2024, following an experience of 06/11/2024 by ELLIOTT W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It is great

  Review of 15/11/2024, following an experience of 20/09/2024 by NATASHA M.

• 5 / 5

  

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  Great products, good value for money. Lovely packaging.

  Review of 13/11/2024, following an experience of 03/11/2024 by THEO R. *

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• 5 / 5

  

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  My order came well packed and on-time. I order every year for Christmas gifts. Never disappointed.

  Review of 13/11/2024, following an experience of 01/11/2024 by YELENA A.

• 5 / 5

  

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  What's not to love? This is the most cheerful, quirky store and my new ring adds to my collection of 5 already. Cannot get enough of them!

  Review of 13/11/2024, following an experience of 03/11/2024 by SAM M.

• 5 / 5

  

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  Zeer vlugge en vlotte levering - bestelling/materiaal is van goede kwaliteit - heel tevreden

  Review of 13/11/2024, following an experience of 04/11/2024 by EILEEN A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Item got to me very quickly! I love the colors and strength of materials. Very functional and WILL order more products!

  Review of 12/11/2024, following an experience of 15/09/2024 by YVETTE M.

• 5 / 5

  

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  I like Pylones design and colors and I'm satisfied with the things I've got.

  Review of 12/11/2024, following an experience of 31/10/2024 by LOGAN M. *

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• 5 / 5

  

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  I'm a Pylones customer since so many years and they never disappoint me. Lovely products and very functional too.

  Review of 12/11/2024, following an experience of 03/11/2024 by JODIE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Love love love pylones, the colours, the fun and it makes me very happy! Also great presents for people - including me.

  Review of 12/11/2024, following an experience of 03/11/2024 by ANNIE S.

• 5 / 5

  

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  Bright and colourful high quality products beautifully packed and efficiently supplied. All very satisfying.

  Review of 11/11/2024, following an experience of 02/11/2024 by CAROLE A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to choose my items online. The process was easy and delivery was quick. I first discovered Pylones while shopping in Dijon and am very happy that I can order on line

  Review of 11/11/2024, following an experience of 01/11/2024 by JACKIE B.

• 5 / 5

  

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  I always buy from Pylone in Perigueux when in France as never seen anything like their products in the UK but after selling our house there I was glad to find out that I could order online now in the UK as they make great gifts!!

  Review of 10/11/2024, following an experience of 28/10/2024 by PAULA G.

• 5 / 5

  

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  Via een vriendin zag ik de mooie ringen , prachtig ! Heb er onmiddellijk besteld , jammer genoeg is de zwarte uit de verpakking gevallen en stuk !! opnieuw bestellen !!

  Review of 09/11/2024, following an experience of 27/10/2024 by JACOB C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service ! Everything arrived on time !

  Review of 08/11/2024, following an experience of 24/10/2024 by ALICE J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very quick delivery, on time and a beautiful present for my cat loving sister.

  Review of 08/11/2024, following an experience of 23/10/2024 by JUDITH P.

• 5 / 5

  

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  Fast delivery, product of good quality

  Review of 08/11/2024, following an experience of 27/10/2024 by LAURA C.

• 5 / 5

  

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  Order arrived within specified time and without any damage. I'm very pleased with the quality of the goods.

  Review of 08/11/2024, following an experience of 25/10/2024 by NEIL F.

• 5 / 5

  

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  Easy to order, fast shipping, great quality!

  Review of 06/11/2024, following an experience of 29/10/2024 by MARK W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Got the wrong order. Send a message a week ago still no answer. Real life shop is nice, online shopping not so much.

  Review of 06/11/2024, following an experience of 13/10/2024 by MARCELLE F.

• 5 / 5

  

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  Pretty cleaning cloth for glasses. Quick delivery

  Review of 06/11/2024, following an experience of 26/10/2024 by CHARMIAN G.

• 5 / 5

  

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  Ordering on line was easy . We would use Pylones in future .

  Review of 06/11/2024, following an experience of 18/10/2024 by ROB C.

• 5 / 5

  

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  your stuff always make me smile i love my things

  Review of 06/11/2024, following an experience of 18/10/2024 by JOANNE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Love this shop and service is always good. Products are high quality

  Review of 06/11/2024, following an experience of 25/10/2024 by BRENDA V.

• 5 / 5

  

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  easy to order, timely delivery, item were colorful and as described

  Review of 06/11/2024, following an experience of 23/10/2024 by MARY T.

• 5 / 5

  

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  It was very good.

  Review of 06/11/2024, following an experience of 26/10/2024 by ELIF Y.

• 5 / 5

  

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  Excellent

  Review of 06/11/2024, following an experience of 20/10/2024 by ZACHARY C.

• 5 / 5

  

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  Os produtos são lindissimos e a rapidez com que chegam é fantástica.

  Review of 30/10/2024, following an experience of 21/10/2024 by ISABEL G.

• 5 / 5

  

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  I ordered from the Pylones website to ship from Paris to Indianapolis, USA. The package arrived much sooner than expected. The Ladypop hairbrush I ordered is much stiffer than the one I have from nearly 19 years ago but I suspect the rubber piece that the bristles are in has become much softer. I like the new brush though, feels like my scalp is getting a nice massage when I use it. I also bought a beach bag with a turtle on it for my turtle crazed granddaughter. The image on it is bright and beautiful. The straps are a bit thick though. I also bought a scarf, totally beautiful. So gorgeous that I might gift it as a Christmas present. The last thing I bought is a little round pop out hair brush which I think is great. Pylones artsy images on their various products are beautiful and they make products that will last. The hair brush I'm replacing is still in great shape but 9 of the bristles are broken. Now I have two Pylones brushes and I'm happy. My daughter also has one that she bought in England and loves it.

  Review of 29/10/2024, following an experience of 19/10/2024 by SYBIL B.

• 5 / 5

  

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  The Pylones website was user friendly. The Pylones staff was prompt to respond and helpful. I was so excited to locate you and happy that you ship to the US. Thank you.

  Review of 28/10/2024, following an experience of 25/09/2024 by PATRICIA G.

• 5 / 5

  

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  Very cool looking and stylish chair for my balcony.

  Review of 28/10/2024, following an experience of 18/10/2024 by LUCIJA G.

• 5 / 5

  

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  Very impressed all round good service

  Review of 27/10/2024, following an experience of 16/10/2024 by CATHERINE L.

Reviews displayed in chronological order