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Review Summary
The brand is highly regarded for its quality products, efficiency, and user-friendly site. Replacement parts are easy to find, and many express strong satisfaction with the overall experience.
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A. B.
26 Feb 2025
Verified reviewAmazing to be able to replace the lids only.
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R. M.
26 Feb 2025
Verified reviewThe items were sent with no padding, so arrived scratched on the inside of the dishes to a degree that I would be unable to use them in the oven like I wished to. Feels like I wasted my money.
Reply from pyrex.co.uk
Dear First of all, we thank you for your order. In the event of products arriving broken or damaged, we invite you to contact us via our contact form located at the bottom of our homepage or via your account if you have created one. Our consumer service will respond to you as soon as possible to resolve this incident. Your’s sincerely, The Pyrex Team
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Robert W.
26 Feb 2025
Verified reviewVery fast delivery and good quality spares
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George M.
26 Feb 2025
Verified reviewJust what I wanted, genuine pyrex to replace some I have had for about 40 years.
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J. B.
26 Feb 2025
Verified reviewAll arrived well protected in good time. Good choice of high quality boxes.
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Nancy R.
26 Feb 2025
Verified reviewThe site was clear and easy to use.
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Mark R.
26 Feb 2025
Verified reviewThe Pyrex products are excellent hence the variety of the order. I was disappointed with the round pizza tray as some deformation could be seen in two places. Fortunately the coating was not compromised so did not make an issue of it.
Reply from pyrex.co.uk
Dear Mark, We sincerely regret that our products didn’t give you complete satisfaction. Despite our regular tests and the vigilance that our teams give to the quality of our products, sometimes, unfortunately some parts can escape our control. In such cases, do not hesitate to contact us through our contact form you can find at the bottom of our homepage and we will be glad to find a solution to your problem. Yours sincerely, Pyrex Team
Reply from Mark R.
Hi. Seriously, it's not enough of a problem to waste your time. Kind regards, Mark 😊
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Anna T.
24 Feb 2025
Verified reviewThank you very much. Quick delivery and safe packaging.
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Jane B.
24 Feb 2025
Verified reviewSent me a smashed product trying contact week and half no reply
Reply from pyrex.co.uk
Dear Jane First of all, we thank you for your order. In the event of products arriving broken or damaged, we invite you to contact us via our contact form located at the bottom of our homepage or via your account if you have created one. Our consumer service will respond to you as soon as possible to resolve this incident. Your’s sincerely, The Pyrex Team
Reply from Jane B.
I’ve emailed you several times now I’ve contacted my card. Company for the refund
Reply from pyrex.co.uk
Dear Jane, In order to better assist you, we invite you to re-contact us via our contact form located at the bottom of our homepage or via your account if you have created one. Our consumer service will respond to you as soon as possible to resolve this incident. We also kindly ask you to verify your SPAM whithin the 24 hours after sending the request . Your’s sincerely, The Pyrex Team
Reply from Jane B.
No they haven’t a Appalling service I’ve debone endless emails I will claim my refund via card
Reply from pyrex.co.uk
Dear Jane, We are sorry for this incident. We got in touch with our teams. We assure you that they will contact you abd will provide you the best assistance. Your's sincerely, The Pyrex Team
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Philip S.
24 Feb 2025
Verified reviewquick turn around of order, no problems with delivery
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Claude K.
24 Feb 2025
Verified reviewThe site was easy to use, the order easy to make the delivery updates adequate.
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Julian F.
23 Feb 2025
Verified reviewRIP off, over priced goods
Reply from pyrex.co.uk
Good Morning Julian, We are sorry for the inconvenience you have experienced. In order to better assist you, we invite you to contact us via our contact form located at the bottom of our homepage or via your account if you have created one. Our consumer service will respond to you as soon as possible to resolve this incident. Your’s sincerely, The Pyrex Team
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L. J.
23 Feb 2025
Verified reviewDespite entering an address for delivery on the on line form this was not followed it was sent to the billing address. On complaining another order was sent to the requested address. 2 x 15cm lids in a box 45cm x 30cm x 12cm. Extremely large for what was inside. And this happened twice!! Environment suicide. Packaging is meant to be reduced! On line forms are supposed to reduce errors. This whole order has been a disaster for 2 small replacement lids
Reply from pyrex.co.uk
Good Morning, We are sorry that your experience with us was not the best. We take good note of your comment and will pass this on to our logistics team in order to improve our service. Your’s sincerely, The Pyrex Team
Reply from L. J.
And compensation for the hassle and the waste if 2 unneeded lids???
Reply from pyrex.co.uk
Dear , We are sorry for this incident. In order to better assist you, we invite you to contact us via our contact form located at the bottom of our homepage or via your account if you have created one. Our consumer service will respond to you as soon as possible to resolve this incident. Your's sincerely, The Pyrex Team
Reply from L. J.
I have been in contact with them but I feel I'm just not taken seriously! I'd like you to pay for the return of the surplus lids as the environmental issues are being grossly ignored
Reply from pyrex.co.uk
Dear , We are sorry for this incident. We got in touch with our teams. They will contact you by email and will provide you the best assistance. Your's sincerely, The Pyrex Team
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Daryl F.
20 Feb 2025
Verified reviewStill awaiting response on my return. Have to pay for returns, no one in the company to contact
Reply from pyrex.co.uk
Good Morning Daryl, We are sorry that your experience with us was not the best. We take good note of your comment and will pass this on to our technical team in order to improve our site. In the meantime, do not hesitate to contact us via our contact form located at the bottom of the page of our site, we will do our best to answer your question. Your’s sincerely, The Pyrex Team
Reply from Daryl F.
YOU have not responded to my return claim so I will now be contacting my bank to intervene in this.
Reply from pyrex.co.uk
Dear Daryl, For any claims regarding a return request or refund, we invite you to contact us via our contact form located at the bottom of our homepage or via your account if you have created one. Our consumer service will respond to you as soon as possible to resolve this incident. Your's sincerely, The Pyrex Team
Reply from Daryl F.
Did you read what I put as already stated I contacted you 2 weeks ago and youve ignored it! GO check. Your company is awful and I have started a claim with my bank. I will take legal action if neccessary! IDIOTS
Reply from pyrex.co.uk
Dear Daryl, We are sorry for this incident. We got in touch with our team. We assure you that they will contact you by email and will provide you the best assistance. Your's sincerely, The Pyrex Team
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Stephen H.
20 Feb 2025
Verified reviewThe order was processed very quickly, and the product - a glass casserole dish for baking bread - is exactly what I wanted. I'm very happy with the service and the product.
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Trevor F.
18 Feb 2025
Verified reviewEverything as it should be
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Jean B.
18 Feb 2025
Verified reviewSo well packaged, the very best I have ever received. Always use Pyrex for cooking and reheating in the microwave. No plastic nasties. Good for cooking in the airfryer.
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Debbie P.
18 Feb 2025
Verified reviewExcellent quality as ever and always cleans up simply and quickly
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J. D.
18 Feb 2025
Verified reviewLids as expected and a good fit. Only affordable as free p&p offer. Delivered a lot earlier than tracking advised! Two smallish lids delivered in a box and packaging that could have probably accommodated nearer 200 lids! Total waste of a strong cardboard box.
Reply from pyrex.co.uk
Good Morning, First of all, we thank you for your order. We take good note of your comment and will pass this on to our logistics team in order to improve our service. Your’s sincerely, The Pyrex Team
Reply from J. D.
Thank you for your reply. Apart from the waste of excessive packaging had I paid for p&p I would be really mad about the cost as the lids could have been dispatched in a sturdy/padded envelope.
Reply from pyrex.co.uk
Good Morning, We are sorry that your experience with us was not the best. We take good note of your comment and will pass this on to our team in order to improve our service. Your’s sincerely, The Pyrex Team
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Sue R.
18 Feb 2025
Verified reviewVery easy to find what I wanted
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