Reviews for Rajapack Uk

Hello I hope this message finds you well. I noticed that you left us a 2-star review, but we didn’t receive any accompanying feedback. I’d really appreciate it if you could share the reason for the low score and let us know what we could have done differently to improve your experience. Your input is valuable to us, and we are committed to making any necessary improvements. Thank you in advance for your time, and I look forward to hearing from you. Kind regards, Eva Key Accounts Customer Services Agent

Thank you for reaching out to us regarding your recent order. I sincerely apologise for the delay in responding to your email. During busier periods, there may be a slight delay in our response time. For more urgent matters, we always encourage customers to contact us directly on our sales line at 08005424428 for quicker resolution. Upon receiving your email, we promptly initiated an investigation with our delivery partners. I can confirm that a replacement order was dispatched. Our records show that the replacement arrived successfully the following day. Please know that this is not typical of the service we strive to provide. 98% of our consignments are delivered in full and on time, and I regret that this was not the case for your order. If you have any further questions or would like to discuss this matter in more detail, please feel free to get in touch. We truly value your business and are committed to ensuring a smooth experience for you moving forward. Kind regards, Chantel.S Customer Services Teamlear

Thank you for sharing your feedback on your recent order with us and for your time on the phone just now. I am genuinely sorry for the protracted delay you have experienced with this order. As a valued, loyal customer, you stated this is not the usual level of service you receive from us, and I appreciate your comments. Unfortunately, we got it wrong on this occasion. Although we attempted to resolve this, our delivery partners' challenges limited the extra support we may usually offer, resulting in the delay you experienced. As discussed, I have made the changes to your account and look forward to speaking with you again when you place another order with us. In the meantime, if there is anything else you would like to discuss, please feel free to contact us. Kind regards, Chantel Customer Services Teamleader

Thank you for contacting us. I am sorry to learn you did not receive your order as expected. When you purchased your order, the information banners on the website advised orders processed after the 20th would have been delivered on 2 January. Due to an unprecedented volume of orders and the weather in some locations, our delivery partners experienced several challenges leading up to our cut-off, resulting in a delivery delay for a small percentage of customers. They continued delivering during our shutdown period to minimise further delays in the new year. Having liaised with them regarding your order, they advised they had hoped to deliver it on the 31st, but a driver was unavailable to service the route, resulting in the delivery reverting to its original delivery date. I have shared your feedback and advised that although we appreciate their efforts, updating you to advise your order had been rescheduled to the original delivery date would have been the best course of action. Along with me, they have passed on their apologies for any inconvenience this may have caused. Please contact us if you would like to discuss this or any other matter further. Kind regards, Chantel Customer Services Team leader

Hello, Thank you for sharing your feedback. I’m sorry to hear that your order didn’t arrive as expected the next day and that you weren’t able to get support from our Customer Services Team. I wasn’t able to locate the email you sent with the address you advised, and I’d like to look into this further if possible. If you’re able to share any additional details, it would be really helpful so I can understand why it isn’t showing up in our system. I’ve sent you an email asking for a bit more information, and I’d really appreciate your assistance. I hope you will not experience a recurrence, however, for a quicker response, we also encourage customers to contact us directly on our sales line at 08005424428 during business hours. Although 98% of orders are delivered on time and in full, I’m sorry that yours wasn’t. I’m glad to hear it was delivered the next day, and I sincerely apologise for any inconvenience this delay may have caused. Best regards, Chantel S Customer Services Team Leader

Thank you so much for taking the time to share your experience with us. I want to offer my sincerest apologies for the delay in delivering your order. I completely understand how crucial it was for you to receive the items on time, especially given the special nature of the products and the important cause they support. We deeply regret that we let you down in this instance. Our IT department has investigated the system error, and I’m happy to inform you that the issue has been resolved. I truly appreciate your patience in speaking with Tee and providing the necessary details so we can try to assist you. Unfortunately, our delivery partners faced challenges due to an unexpected surge in orders, resulting in delays for a small percentage of customers. Although we did request that your order be prioritised, the limited availability of early delivery slots meant that all available slots were already filled when we made the request, which caused further delay. I fully recognise the impact this has had on your essential work, and I am genuinely sorry for any disruption caused. We always strive to provide the best service to our customers, and I can assure you that we are working hard to improve our processes to prevent something like this from happening again. Thank you for your patience and understanding. Please know that we are here to assist you with anything else you may need. We genuinely appreciate the work you're doing for Save the Elephants. With deepest apologies, Chantel. S Customer Services Teamleader

Hello, I appreciate your patience while we investigated your recent order. We have encountered some issues with the availability of certain items within the range you purchased. These products are supplied as kits, and unfortunately, we discovered that the lids were faulty, which caused the initial delay in fulfilling your order. Under normal circumstances, our sales team should be promptly notified of any shortages; however, in this instance, the necessary procedure was not followed, which resulted in an avoidable inconvenience for you. Furthermore, upon further review, it became clear that a more thorough investigation should have been conducted when the shortage was initially identified. I am sorry for the lack of accountability when this issue was brought to our attention. Had a more detailed assessment been carried out, it would have revealed that the alternative product we offered and subsequently agreed upon was also affected by the same issue. I truly apologise for the inconvenience this has caused. We have reviewed our processes and implemented improvements to prevent similar issues from occurring in the future. We are sorry for the inconvenience caused and hope you will give us another opportunity to provide you with the level of service you rightfully expect. Kind regards, Chantel S. Customer Services Team Leader

Dear Catherine, I sincerely apologise that we were unable to resolve this matter to your satisfaction. I understand that this has been a challenging experience for all parties involved. I regret that you felt our communication with updates did not demonstrate ownership, and I agree that, in the initial instance of delivery failure, our actions should have been more proactive in ensuring the resolution was handled as promised. While we do have existing procedures in place to alert us to delayed deliveries, there are occasions, such as yours, where we are not notified until customers bring it to our attention. Please rest assured that I have now implemented a new escalation process to address similar situations moving forward. Our resolution process will now be more proactive, with Raja taking the lead, rather than reacting to the information available, as you experienced in this instance. Regarding your refund, we did not receive your initial request or follow-up emails until Monday, as our office was closed over the weekend. Upon receipt of your request on Monday, we promptly initiated the refund process. However, our Accounts department handles requests in the order they are received, resulting in the delay you experienced. Once again, I apologise for not meeting your expectations on this occasion, and I appreciate your understanding as we work to improve our processes. Kind regards, Chantel S. Customer Services Team Leader