Customer reviews for sanareva.co.uk

4.5 / 5 1

Calculated from 303 reviews obtained over the last 12 months

3999 reviews since 24/08/2017

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Information sanareva.co.uk

  • Company

    Holding Omniphar 07

  • Description

    Please, visit Sanareva and discover the best of the French health, beauty and well-being products: Bioderma, Vichy, La Roche Posay, Avène, Ducray

  • Address

    Lieu-dit Bel Souleil 31850 MONTRABE

  • Website

    http://www.sanareva.co.uk

  • Category

    Health and beauty

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Customer reviews

  • 5 / 5 1
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    I visit this site more and more often. With an ever expanding range of superior quality products at very competitive prices ~ it is a TREASURE BOX!

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  • 5 / 5 1
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    Enjoyed using the site;ordered he Nuxe at an excellent price;good service; well packaged; good buy;will use this site again. Thank You!

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  • 5 / 5 1
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    Pleased with my order. Quick delivery. Good price

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  • 4 / 5 1
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    Great service, good prices on items. Not very fast delivery as came from France to uk. Other than that all was great! Recommended.

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  • 5 / 5 1
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    Product arrived on time and as expected. Good price.

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  • 4 / 5 1
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    All good. A bit of a faff getting account up and running, but all arrived as expected at a great price.

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  • 4 / 5 1
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    Items got lost in the post but received amazing customer service which rectified the situation and was delivered the next day, thank you. I cannot review the items yet as we don't go on holiday until Friday :)

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  • 5 / 5 1
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    Amazing delivery and products as usual

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  • 5 / 5 1
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    All OK

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  • 5 / 5 1
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    A very wide range of superior quality products at very good prices.

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  • 4 / 5 1
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    The value for money was good, but delivery a little longer than expected

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Great product and fast delivery

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  • 5 / 5 1
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    Tá Siad Go hIonntach

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  • 5 / 5 1
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    Quick and efficient service.

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  • 5 / 5 1
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    Sanareva has a large inventory of products with many new to the UK, so it is great to be able to have the chance to order them. Quite a few have better prices than the UK, and delivery is very quick too. I hope to continue to keep ordering from them.

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  • 4 / 5 1
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    Great service only down side is that I find the web site difficult to navigate

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  • 5 / 5 1
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    Very satisfied with the availability of the product and the speed of delivery.

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  • 5 / 5 1
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    Its an easy website to use and very informative.

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  • 5 / 5 1
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    Excellent experience! Very smooth transaction. Love all purchased products. Thank you!

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  • 5 / 5 1
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    Excellent products and service.

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  • 4 / 5 1
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    Great

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  • 5 / 5 1
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    The website is easy to use and navigate through to your purchase.

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  • 5 / 5 1
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    Product received in good order and on time. Thank you.

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  • 5 / 5 1
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    excellent. fast and efficient. great variety

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  • 1 / 5 1
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    I would never use this company again ! They sent me an incorrect product and refused to send my order until I had returned their incorrect product (which was of low value compared to what I had ordered) . I then had to spend my pwn time- repacking the item- printing off labels, taking it to the post office and sending proof of postage ! I ordered my product on 4th August and am still waiting for a full refund as of 21st August. The company claimed not to be receiving my emails although they did admit to receiving some of them saying my email system was incompatible with theirs meaning I also had to make several calls to them to resolve the issue. This company is awful and I would not recommend them to anyone

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    Answer by sanareva.co.uk
    Flag

    Dear Chris, We are sorry that you initially did not receive the correct item from us. Regarding our procedure to resolve this, we make it clear in our terms and conditions that we require customers to return incorrect items to us in order to receive a refund or a replacement order. This is company policy and is a practice that is used in all instances such as this. Regarding communication with our customer service team, we have taken your feedback on board so that we can continue to improve the experience of our customers. Our team should be available via phone and email throughout the week to respond to your queries. We do feel that your review is not an accurate representation of Sanareva as a retailer as, aside from your difficulties getting in contact with us, we remained consistent with the policies outlined in our Sales Terms and Conditions and, in the end, your issue was dealt with and brought to a resolution. Kind regards, Sanareva

  • 5 / 5 1
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    Excellent product Works very well. Order delivered on time will use again

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  • 5 / 5 1
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    great value and quick delivery

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