Go to website
Review Summary
Sanareva is praised for its wide range of products, quick and reliable service, and easy purchasing process, making it a go-to option for many customers in the UK.
-
A. A.
23 Oct 2021
Verified reviewI have ordered the same product twice and no issues either time
-
A. A.
23 Oct 2021
Verified reviewMy son says the tablets are amazing
-
A. A.
23 Oct 2021
Verified reviewExcellent. Goods delivered in about 1 week which is better than I expected post Brexit.
-
A. A.
23 Oct 2021
Verified reviewExcellent service, fast delivery
-
A. A.
23 Oct 2021
Verified reviewAll good
-
A. A.
23 Oct 2021
Verified reviewGood service, prompt delivery .
-
A. A.
23 Oct 2021
Verified reviewExcellent
-
A. A.
23 Oct 2021
Verified reviewFast, cost effective service
-
A. A.
23 Oct 2021
Verified reviewGood transaction, value for money item, good communication.
-
A. A.
23 Oct 2021
Verified reviewSite is difficult to navigate and delivery although paid for is very slow. It takes over 7 days to deliver. Im in London UK and i ordered items 9 days ago, paid for delivery, and still waiting.
Reply from sanareva.co.uk
Dear Angela, Sanareva commits to dispatching orders within 48 hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs. Your order was dispatched on 28/09 and delivered on 06/10. It was retained in customs for 48 hours, we unfortunately do not have any control of that. Thank you for your understanding, Kind regards, The Sanareva team
-
A. A.
23 Oct 2021
Verified reviewTotul a fost ok.Saitul e foarte bine pus la punct.
-
A. A.
23 Oct 2021
Verified reviewOrdering trouble free, delivery time good, although I would have like some notification of when it was due to arrive.
-
A. A.
23 Oct 2021
Verified reviewVery pleased to be able to get the French products I like which are not available in the uk.
-
A. A.
23 Oct 2021
Verified reviewThis review would have been 5 star but unfortunately I was unable to use the link provided to track my order; I did try several times but the message was always the same - words to the effect that the courier had not yet taken receipt of my package. However, goods were dispatched promptly and I received my order within about 10 days of placing it - timescales were as advised on website.
-
A. A.
23 Oct 2021
Verified reviewProducts arrived in very poor condition, heavier item packed on top of lighter items so squashing the boxes, Why would anyone pack an order like that? Tried to use in house support system numerous times that kept saying that it could not submit request? Have contacted customer support and still no reply a week later?? Absolutely terrible service and i would hesitate to use again unless had assurances from support team that it is a one off, if they ever get back!
Reply from sanareva.co.uk
Dear Kevin, We are sorry to hear about this and entirely understand your disappointment. We have sent you an email this afternoon requesting some more information and photographic evidence of the parcel condition. Kind regards, The Sanareva team
Reply from A. A.
Hi, I have emailed photos on 3 occasions as i cannot do it with the in house support system! There does not appear to be any way to upload photos through this system either? So how exactly am i meant to send the photos? Regards Kevin
Reply from sanareva.co.uk
Good morning Kevin, You can send us photos through your customer account. Please click on "Contact" then "Contact Customer Services", scroll down then you can view "Contact information" like the screenshot attached here below. You may then add up to 3 different files to your mail. Our email inbox is linked to our internal system but we for some reason did not receive the one you sent that included the photos. I have just traced it up by researching your email address. We apologize for the inconvenience caused, Kind regards, The Sanareva team
Reply from A. A.
I have tried numerous times on lots of different days and as i keep saying your site will not allow me to send photos, i can send a message without photos ok but not with photos. It either says it cannot submit request or i am not allowed to see ticket? This has gone on long enough i would like to return those damaged items at your cost as i cannot provide proof through your site and you are not giving me any other options to provide that proof as i have sent them by email as well and you have not seen or replied to that either. I have sent emails on 8th, 12th and 14th with photos attached.
Reply from sanareva.co.uk
Dear Kevin, Could you please transfer the photos to the following email address : s.lacey@santediscount.com I will personally deal with your case, please be reassured that we will find a solution to this. Also, in your email, can you precise the quantity of damaged items and their reference name. Thank you so much for your understanding, Kind regards, Shayna
Show exchanges Hide exchanges -
A. A.
23 Oct 2021
Verified reviewThe item arrived and was as expected but it took quite a while to get here. One can make allowance for the current delivery problems throughout the country but there seemed no way to track the parcel.
Reply from sanareva.co.uk
Dear Christine, Sanareva commits to dispatching orders within 48 hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs. Your order was dispatched on 27/09 but was blocked in customs for 72 hours, which explains the delay of delivery. We unfortunately don't have any control on that. We apologize for the inconvenience and hope you are satisfied with your item. Kind regards, The Sanareva Team
-
A. A.
19 Oct 2021
Verified reviewgood
-
A. A.
19 Oct 2021
Verified reviewExcellent
-
A. A.
19 Oct 2021
Verified reviewThe shipping took a week longer than the maximum which was formally stated. Once a product did arrive, it turned out to be the wrong product. After contacting them 4 or 5 times to clarify that the product was not the one indicated, and to ask for a refund, they took a week to respond and then expressed the position that the product was the correct one despite the obvious differences between the actual product and the one described on both their website and on the sales receipt which was sent to me. This is the first time I have ever had such a misleading and problematic and purchasing experience despite regularly purchasing various items online.
Reply from sanareva.co.uk
Dear Joeph, We are sorry to hear about your negative shopping experience with Sanareva. If you would like to obtain a refund on this product, we can send you a return label if you are not happy with the capsules.However, we do not have these in a tablet format. There is indeed a mistake in the product title, although that it is mentioned many times in the description that theses are capsules. Please keep us informed on if you prefer to keep these or send them back in order to obtain a refund. We apologize for the inconvenience, Kind regards, The Sanareva team
Reply from A. A.
As I have already stated in previous emails to you, the package was opened and a capsule was removed as part of the process of ensuring that the product was in no way a tablet or of some unusual format. If you accept the return of opened goods, please do send me a "return label" as I do feel that a refund is fully justified. JGiacomin
Show exchanges Hide exchanges -
A. A.
19 Oct 2021
Verified reviewOffers And prices are amazing!
Reviews displayed in chronological order
Contact
Go to website
Certification
