Customer reviews
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Excellent service. Product was lovely and easy to assemble.
Review of , following an experience of by REBECCA J. *
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Beautiful products, delivered on time.
Review of , following an experience of by SUMMER M. *
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Very pleased with the delivery service and even more pleased with my product, excellent quality and I would highly recommend this sink looks so stylish in my bathroom
Review of , following an experience of by RACHEL J. *
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More flexible delivery times I.e. weekends
Review of , following an experience of by DAVE B. *
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Stunning attention to detail. Super quick too. Will be buying more soon.
Review of , following an experience of by FRANCESCA C. *
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Delivery and communication was very good. The product had a number of small marks/scratches which when the item was assembled you couldn't see them, so happy to accept product.
Review of , following an experience of by LAURA L. *
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Good service. Beautiful product. Prompt delivery. Highly recommend this company.
Review of , following an experience of by DENNIS R. *
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Order procedure and delivery team very good. I had to contact customer service as my tv media unit didn't have the cable holes cut out on the back of the unit which were advertised. *** was very efficient and arranged a £*** credit for me to arrange someone to come in and do. All your shipment had been delivered with this problem. \n\nI am thinking of purchasing a few more items of furniture as I like the design. Due to the inconvenience are you prepared to wave delivery charge ? \n\nI would recommend your range of products to friends
Review of , following an experience of by JOE M. *
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The item of furniture wad as described and well made. We has query once the item was delivered and this was answered quickly and was very helpful.\nHow could you improve the service? The item came in two parts. Both parts were very heavy and I would have been willing to pay a little extra if the delivery people could have unpacked it and put the upper piece on the lower piece. Just a suggestion.
Review of , following an experience of by KIRSTY D. *
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None that I can think of. Thank you
Review of , following an experience of by YASMINE H. *
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Excellent service and high quality products.
Review of , following an experience of by KIRSTY R. *
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ordered some draws, and a coffee table. The items delivered on time and undamaged. Have to say they are also a stunning as the website hints. Wonderful craftmanship. I forsee these items being part of the home for years to come
Review of , following an experience of by VICKY M. *
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Great, unique products. Absolutely love the bookcase we chose- the quality of the workmanship is perfect & it was delivered much earlier than the original suggested delivery date. I will 100% be recommending Tikamoon to my friends and family.
Review of , following an experience of by DAVE L. *
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Great thx
Review of , following an experience of by PHILIP M. *
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Excellent service throughout.
Review of , following an experience of by ROWENA W. *
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Very nice quality, solid teak and natural stone bathroom furniture. Creates a unique look which everyone praises. Natural stone sink is small but works surprisingly well because of its depth and smooth inside finish. Doesnt splash and plenty of room for hands and cleaning teeth if positioned with care. Arrived on schedule and as described. Im very satisfied and would buy again.
Review of , following an experience of by PATRICK S. *
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We love the headboard that we ordered from tikamoon. I found the website had lots of good choices and was easy to use. The only room for improvement would be the speed at which the order came, I think it took around three weeks, whereas other websites/companies can deliver quicker. But overall everything was great.
Review of , following an experience of by HARVEY W. *
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Great quality product and very well priced
Review of , following an experience of by YVETTE S. *
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Excellent customer service.\nFirst mirror not satisfactory. Sent a replacement one and we are very pleased with it
Review of , following an experience of by ANNA H. *
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We were satisfied by the website and ease of ordering. Also the communication process of dispatch and arrival was good. The bookcase is lovely but were disappointed that it was reduced by £*** a week later! We havent put it on the wall yet as there are no instructions or fittings so we are waiting for my son to visit to help us with it.
Review of , following an experience of by DOMINIC M. *
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Absolutely amazing service
Review of , following an experience of by CARMEN T. *
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Very friendly service throughout. I received my purchase and unfortunately it was damaged. I got in touch straight away and received a prompt respone with various options for refunds and replacement. We agreed one of the option and expectations were met. Thank you!
Review of , following an experience of by ALICE H. *
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Great service and lovely product
Review of , following an experience of by TARA E. *
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Great service and great product
Review of , following an experience of by SHANNON W. *
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Lovely console table, very happy. Good quality and looks\nthe part in my hallway.
Review of , following an experience of by HANNAH K. *
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I was happy with every aspect of buying from you. We were kept fully informed on delivery time, and when the item arrived, your delivery team was on time, polite and friendly, and placed the item exactly where we wanted it.
Review of , following an experience of by KATIE R. *
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Lovely hall table good quality
Review of , following an experience of by AMANDA T. *
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Lovely friendly customer service. Sink is gorgeous and I thought the price was reasonable.
Review of , following an experience of by NICK C. *
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Very good piece of furniture. The delivery was very easy and professional.
Review of , following an experience of by BRANDON B. *
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Very happy with my purchase, very well packed, quick delivery and good quality product
Review of , following an experience of by AMANDA W. *
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Excellent service and delivery. Would happily purchase from this company again.
Review of , following an experience of by LEO E. *
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Lovely product, as expected, delivery all on time.. perfect!
Review of , following an experience of by STEPHANIE E. *
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Very happy with the product. The colour particularly when oiled is somewhat different from that on your website which you may wish to look at. I expect most would want to replace the rope handles with their own choice. The hole size made this bit difficult and I had to fill and then drill to fit more traditional handles. The drawers were also quite thick meaning again that standard handles were too short. But these points are details.
Review of , following an experience of by ARTHUR R. *
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Good product for the price, looks great.
Review of , following an experience of by RUBY L. *
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Great variety of lovely coffee tables.Very speedy delivery time.Assembly simple,very satisfied.
Review of , following an experience of by JOSHUA J. *
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If you keep up this standard of service I would not change anything at all. You stand out.
Review of , following an experience of by EDEN A. *
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Very fast delivery which was impressive. The item, a stone washbowl, was well packed.
Review of , following an experience of by OLIVIA B. *
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Great service from start to finish...lovely products well made and reasonably priced. Will definiely be buying from here again.
Review of , following an experience of by GORDON G. *
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The washstand was beautifully made and looks very stylish. Also made from sustainable wood so important
Review of , following an experience of by MAISIE B. *
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good quality, nice colour of wood, looks great
Review of , following an experience of by JOEL W. *
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delay with teh delivery but execllent service when the item arrived.
Review of , following an experience of by JACK H. *
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I just love shopping with Tikamoon. Thank you very much.\n
Review of , following an experience of by DENNIS G. *
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Excellent product and service
Review of , following an experience of by EVA G. *
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We're very pleased with our coffee table and delivery was good too! Thankyou.\n
Review of , following an experience of by ZACH M. *
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I was exceptionally impressed with the service from start to finish. I was a bit concerned having read other reviews but what I ordered looked perfect for my bathroom so I went ahead and ordered. I experienced no problems at all and the goods were delivered quickly and were as gorgeous as they looked on the website. Im exceptionally happy with my purchase and think its really good quality - and great value for money
Review of , following an experience of by KEVIN T. *
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oak vanity unit is excellent and delivery on time and also carried indoors to room of choice
Review of , following an experience of by ABIGAIL E. *
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Generally i think your customer service has been great. We were disappointed with our product as it came damaged and it doesn't look as nice as in the pictures. We have returned the product as we didn't think it was suitable.
Review of , following an experience of by SCARLETT D. *
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Answer by tikamoon.co.ukFlagThank you for your feedback. We are happy to hear that you were satisfied with the solution provided by our customer service team. Of course you shop without any risk at Tikamoon, thanks to our 30 day money-back guarantee. Photos of the damage to the unit have been sent to our product management department to help improve our packaging and quality control processes.
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Would use again. Good value hand made product. Very pleased. Slight blemishes though which are explanationed as natural part of process. Delivery company spot on. In our case the click to door time was a tad too long!\n
Review of , following an experience of by PHOEBE K. *
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*** Ordering was very easy and the piece arrived in good time. The only niggle I have is that the delivery guys wouldnt unpack it and take away the packaging for recycling. That was a bit annoying. It would be nice to have that as an option.
Review of , following an experience of by EMILY R. *
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Brilliant product. Really easy to order. Same straightway.
Review of , following an experience of by ALAN C. *
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We were very disappointed when our order arrived damaged. The basin was packed totally insufficiently and I am surprised there was not more damage. We were also disappointed to hear that a replacement basin will take 4 MONTHS !!! We have been in contact with Tikamoon and we are using the damaged sink until our replacement arrives. I do hope that the replacement basin is packaged in a more appropriate manner and survives the journey to us.
Review of , following an experience of by MELISSA R. *
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Answer by tikamoon.co.ukFlagThank you for your feedback. As our products are handcrafted, there is a limited number of units we receive each time. Once these have sold out, there is a 4 month lead time until new products are manufactured and shipped to our warehouse. We are pleased a solution has been found in the interim, until the replacement unit reaches you.
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Very easy to use site, very helpful lady that I spoke to regarding slightly delaying my delivery due to building works who was able to accommodate my request. The items arrived exactly as promised, courier firm used also excellent as received an email to confirm date then a call on the day confirming time. Two man delivery team who carried items into the house. Can't fault them.\nAnd the two bathroom vanities I ordered are absolutely gorgeous, totally in love with them! Beautiful quality and so well made. I will be back for other items. No hesitation in recommending. Thank you.
Review of , following an experience of by MELISSA G. *
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Excellent ,kept up to date on the delivery of my product ,extremely pleased with my purchase,I would definitely recommend Tikammon to my friends .
Review of , following an experience of by LEANNE R. *
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Great service, nice product, very happy customer.
Review of , following an experience of by LIZZIE E. *
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Beautiful piece of solid wood vanity unit. Love it!
Review of , following an experience of by NEIL W. *
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excellent quality bathroom cabinet. delivered relatively promptly in comparision to other bathroom providers
Review of , following an experience of by CHELSEA W. *
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Quick and easy service
Review of , following an experience of by OSCAR R. *
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Great choice of different home styling. No problems with ordering or delivery
Review of , following an experience of by SUMMER M. *
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Beautiful product - arrived safely & well protected. Shade is perfect & actually matches my marble floor .. hadn't hoped for that!\nVery pleased\nThank you Tikamoon for a lovely product at a fair price.
Review of , following an experience of by ALISON P. *
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Extremely satisfied with the order / delivery. Would recommend to others
Review of , following an experience of by ADAM C. *
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I am still awaiting a refund of £*** since returning goods to you. Thanks \n
Review of , following an experience of by LUKE G. *
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Answer by tikamoon.co.ukFlagAs your item has not yet arrived in our warehouse, no refund has been processed. Our customer service team can see your item has been collected, so they have refunded your account as a gesture of goodwill. Please contact our sales team in future for a faster response to your request.
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Everything good
Review of , following an experience of by KARL W. *
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I love the 3 items we bought !!\nKeep doing beautiful furniture
Review of , following an experience of by FRANK R. *
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Excellent product, very well made looks great in our lounge
Review of , following an experience of by ZOE B. *
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Very please with the item ordered & speedy delivery too x
Review of , following an experience of by DAN W. *
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Very happy with our product, customer service and delivery.
Review of , following an experience of by FAYE W. *
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Excellent quality products, very efficent ordering serve as was the delivery
Review of , following an experience of by MATILDA H. *
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Our console table arrived almost to the minute stated! We were informed of every detail on its journey to us. Very easy to assemble and it looks fabulous in our hall. We would definitely recommend Tikamoon.
Review of , following an experience of by TOM R. *
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This is my second order with Tikamoon. I am so pleased with the quality, style and uniqueness of furniture supplied as well as being sold at great prices. I am always kept informed of delivery dates so customer service is excellent. I would highly recommend yourselves!
Review of , following an experience of by PHOEBE R. *
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Great product and great service
Review of , following an experience of by HARVEY W. *
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All arrived in good condition on day and time scheduled
Review of , following an experience of by JOHN C. *
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love the product ! I would definitely recommend to others.
Review of , following an experience of by TOBY S. *
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Very happy with the customer service team at Tikamoon, my cabinet had a slight flaw which was dealt with quickly and efficiently.\nI would highly recommend Tikamoon
Review of , following an experience of by JODIE B. *
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everything else was fine but the dimensions of the product - JA708 - Milano Teak TV Stand 95 - on the website were confusing, Height, Width and Depth for the overall size was fine but the drawers were described using different terms? therefore it felt a bit of a risk as to wether the drawers were suitable for use until the item arrived and was unpacked.
Review of , following an experience of by COLIN M. *
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Happy with ge product and delivery service. Would order again
Review of , following an experience of by EMILY J. *
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I did have a problem with the wrong item delivered but so far the customer service has been first class and stress free. I have spoken to a new Zealand lady called *** regarding the mix up and she has been fantastic and very professional.
Review of , following an experience of by LAURA S. *
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Lovely piece of furniture, great hassle free delivery
Review of , following an experience of by RACHEL S. *
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Better quality product not damaged by delivery
Review of , following an experience of by CHARLES M. *
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Answer by tikamoon.co.ukFlagPlease accept our apologies that your item was damaged during delivery. Our customer service have been able to successful resolve this situation for you
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I am very pleased with my bamboo ladder, it came on time and I will be using tikamoon again, I love there furniture, would certainly recommend to others.
Review of , following an experience of by BRUCE R. *
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Brilliant service, love the furniture and will definitely be ordering more in the future thanks!
Review of , following an experience of by WAYNE M. *
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***
Review of , following an experience of by ETHAN W. *
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Hello\nThe service with Tikamoon was excellent. My only complaint was that I couldn't complete my transaction and payment online and had to do this by phone.Tikamoon was aware of this and emailed...nevertheless it was a bit worrying when credit card details were submitted but nothing seemed to process. Otherwise- I am very happy with my purchase and the service and will buy again!
Review of , following an experience of by GRACE D. *
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Fast and my son happy with quality of bed frame thank you great prices
Review of , following an experience of by LEANNE A. *
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Delivery was a day late - waited in all day
Review of , following an experience of by DAMIEN C. *
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Excellent service and very high quality beautiful furniture.
Review of , following an experience of by LIAM P. *
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This is the second item I have bought from Tikamoon -a teak chest of drawers when I lived in France,and a natural teak sideboard here in Scotland I am really happy with both. Second floor delivery on time and good. I am happy to recommend the company.
Review of , following an experience of by ZACH W. *
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Please test your furniture before you send, I couldnt remove handle of the tv unit
Review of , following an experience of by EVIE M. *
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Answer by tikamoon.co.ukFlagThank you for your feedback. We can see our customer service representatives sent out a replacement handle which resolved the situation.
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The table I ordered was really good quality, however the delivery was less than satisfactory, I did not get a phone call to say when it was to be delivered as promised, which meant it went to my local post office and I had to pick it up from there, I am a 70 yr old woman and had to carry it to my car and from my car to my house. I did email to complain but heard nothing back.
Review of , following an experience of by STEPHANIE R. *
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Answer by tikamoon.co.ukFlagPlease accept our apologies for the difficulties you had receiving your order. Unfortunately we did not receive your email, otherwise we would have happily arranged for your order to be redelivered to your home address. It is also possible to contact our service representatives via telephone, Mon - Fri.
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Ordered two product, one was pior product quality and the other one arrived damaged. Probably the courrier s fault but they should hire a better quality courrier company.\n\nClient service was very good and replaced/reimbursed the product without any problem.
Review of , following an experience of by RACHEL H. *
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Answer by tikamoon.co.ukFlagPlease accept our apologies that your item was damaged during delivery. Our customer service have been able to successfuly resolve this situation for you.
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Plus points:-\n- good designs and choice\n- well priced\n- easy online viewing and purchasing\n- excellent customer service\n- excellent delivery notification\n- punctual and pleasant delivery team\nMinus point:-\n- item of furniture very very very dusty (thick covering of fine wood dust from finish/sanding). Great deal of time spent on wiping off. \nShould be mentioned, especially if you recommend varnishing the item to protect.\nIs a five star item and five star customer service but lost a star for the finish on the item's condition.
Review of , following an experience of by BECKY E. *
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Very happy with order, delivery and product
Review of , following an experience of by CANDICE P. *
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Never received my order
Review of , following an experience of by TEAGAN R. *
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Answer by tikamoon.co.ukFlagThanking for contacting our customer service representatives who were able to solve this for you straight away. We trust you are happy with your purchase
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Item was 'in stock' but we didn't realise this was in France warehouse. Bit of a silent period after placing order - around 5 or 6 days. Then plenty of communication on delivery dates and good comms from the delivery company on the date and time of delivery.
Review of , following an experience of by ETHAN C. *
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excellent quality amd service
Review of , following an experience of by FRANCESCA G. *
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excellent service excellent quality the postage pricing would have put me of if no offer was on
Review of , following an experience of by CALLUM S. *
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Have bought a couple of items of furniture now and am over the moon with the quality, price and service. Lovely unusual furniture built to last. Ill be back for more soon! ***
Review of , following an experience of by MATTHEW B. *
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Purchased a console table, very happy with the quality and look of the product. Arrived extremely well packaged one of the bolts was tricky to tighten due to the location but apart from that excellent.
Review of , following an experience of by CHARLIE A. *
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Great customer service. Lovely delivery guys and the tv cabinet was beautiful! Very impressed and pleased with both service and product. Highly recommend!
Review of , following an experience of by DAISY L. *
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Pleasant customer service but shocking quality of products. I twice tried to order a simple bathroom cabinet, which consists of only two pieces yet cost £***, and on both occasions the product was faulty. Either the mirror didn't attach properly or the cabinet simply wasn't even glued together. Based on this experience I would find it impossible to recommend Tikamoon to anyone.
Review of , following an experience of by HARRISON G. *
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Answer by tikamoon.co.ukFlagPlease accept our apologies for your disappointing experience. Since your order was placed we were advised that the batch of these units had quality issues and we have since rectified this. We hope to welcome you back to Tikamoon in the future.
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Quality furniture, delivery as stated. Delivery guys also contacted us to advise of time of delivery\nVery pleased
Review of , following an experience of by KEITH G. *
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