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tikamoon.co.uk

Customer reviews for tikamoon.co.uk

4.6 / 5 1

Calculated from 616 reviews obtained over the last 12 months

6203 reviews since 31/01/2020

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Information tikamoon.co.uk

  • Company

    TIKAMOON

  • Description

    We design our own furniture. Our designers and craft people work directly for Tikamoon in our offices and workshops, where they use their expertise to offer the best handmade furniture. Each piece is unique and is delivered ready assembled.

  • Address

    4 ALLEE DU PROGRES 59320 ENGLOS

  • Website

    https://www.tikamoon.co.uk

  • Category

    Home and garden

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Customer reviews

  • 5 / 5 1
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    Very happy from start to finish thanks

    Review of , following an experience of by

  • 5 / 5 1
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    Very satisfied with our product, it looks beautiful in our home and the final piece that was missing. The delivery was smooth and the product was very well packaged.

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  • 5 / 5 1
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    For that dramatic attention on the hallway .Quality material and craftsmanship all in one

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    It was easy to navigate site and place an order for the Andria teak garden chairs. The chairs are great, very good quality, a lovely light teak colour and comfortable. Delivery was quick, efficient and friendly. The chairs had been very well packed to ensure perfect condition on arrival.

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  • 5 / 5 1
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    The TV stand was just so beautiful. It’s even better than we expected! We are very happy with the purchase and super good service.

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  • 4 / 5 1
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    Our bar stools arrived within the 4 month time frame, and they are a lovely design and will do us well. Delivery was an odd experience but no harm done. The delivery company (BJS Home Delivery) said they couldn't take things up higher than the second floor, which was totally understandable and I was fine with this. We are the second floor but the stairs are a pain so I told the delivery company to leave the boxes on the ground floor as delivery people always make a fuss about stairs. Then they arrived, told me about the 2 floors policy, I told them I was 2nd floor but that ground floor was fine, but they insisted on taking it up? But then we all climbed up to 1st floor (the stairs have a half level landing) and they called it 2 floors. Then they thrust the machine at me to sign, and more or less stormed off. Very strange, emotional men. Why insist on taking it up in the first place? Aside from the delivery experience, am very happy with Tikamoon and the product.

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  • 5 / 5 1
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    Site is easy to navigate, delivery was on time but delivery person put box upside down upon delivery. Love Tikamoon products… very high quality.

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  • 5 / 5 1
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    Great products, great service, excellent business - highly recommend!!

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  • 5 / 5 1
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    Delivery was prompt, even after I had to request a date change.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    The website works perfectly and was clear to understand. I needed to contact the customer service as the delivery of my item was expected to take 4-6 months and they reacted promptly and kindly by waiving the delivery fee.

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  • 5 / 5 1
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    Nice colourful site easy to navigate. Sizes explained and mattress size required explained. Delivery and return options clearly displayed.

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  • 4 / 5 1
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    The adverts on instagram encouraged me to buy from Tikamoon.

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  • 5 / 5 1
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    Great company with great service!

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  • 5 / 5 1
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    Decent, well laid out and easy to navigate.

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  • 5 / 5 1
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    Delivery was great. Only comment I would make is that a single person ( especially a women) would not be able to put the item together.

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  • 5 / 5 1
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    Beautiful peice of furniture

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  • 4 / 5 1
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    I have purchased roughly 13 pieces from Tikamoon and have to say I love every piece. The quality is there and the dedication to solid wood with great design, aesthetics and function is impressive. Furniture is expensive and is obviously luxury, but if I can tell these items will and can last a lifetime with care. Buy cheap buy twice etc. Will be buying more in near future. The only downside is the delivery company that is used in my area (uk, west midlands). Not sure if this is the delivery company used nationwide, but I havnt had great experience with them. It seems their staff varies with experience. I wouldn't say a lot of them have experience with delivering and handling bespoke items of furniture. I would discourage purchasing the premium delivery if you really don't need anything assembled. Yes taking the packaging away is helpful, but I wouldn't trust an inexperienced team to handle your new furniture with care, not worth the risk. Would give 5 stars to Tikamoon as can't fault the products. But if youre spending £8k+ on furniture, the delivery of your furniture is a big deal.

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  • 5 / 5 1
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    Both pieces of furniture I ordered are beautiful and good quality. After having the furnish my entire new house, it was a relief that have the furniture prebuilt. Fast delivery too.

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  • 3 / 5 1
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    The teak bench arrived damaged. The box wasn’t damaged so we had to conclude that when it was packaged up, it became damaged or was already damaged then.

    Review of , following an experience of by

    Answer by tikamoon.co.uk
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    Thank you for your review. We are very sorry that your bench arrived damaged. Please be advised that the item was not damaged in production and after reviewing the pictures it seems that it has been damaged in transit. This does not mean that the box was dropped but that the movement of the item while on route from our warehouse here in France may have been a bit too turbulent for example and this has caused the cracking of the item. None the less we are very sorry for this and have sent the pictures onto our product team for their review and future improvements on the product and packaging. We hope to welcome you back again in the future. Kind Regards Your Tikamoon Team

  • 5 / 5 1
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    Easy to navigate and find products. Clear product descriptions. Seamless checkout process.

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  • 5 / 5 1
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    Bought lovely little console table. Reasonable price & good quality.

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  • 4 / 5 1
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    Great service, good price, relatively quick delivery.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Lovely items, irder to items so far, both excellent.

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  • 2 / 5 1
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    The main reason is delivery time given on the website. It said 10 days but took nearly 3 weeks and it was through a different delivery service. I think more transparency on the delivery time would be great

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    Answer by tikamoon.co.uk
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    Thank you for your response. We would like to point out that the Jacob Vanity Unit had a delivery time of 3 weeks when placing the order, and the Gina washbasin 10 days. As we wait until all items are in stock before we dispatch the order, the delivery time on your order was correct at 3 weeks. This information is provided on your order confirmation email. We are very sorry for any misunderstanding and hope you are happy with your newly received items. We remain at your disposal Your Tikamoon Team

  • 4 / 5 1
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    Ordering & delivery etc was fine (despite the product being sent from abroad).

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  • 5 / 5 1
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    Lovely products and good customer service.

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  • 5 / 5 1
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    Service was excellent from order to delivery. Kept me informed at all times. The product itself is fabulous and really good value. I will definitely buy from Tikamoon again. Thank you.

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  • 5 / 5 1
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    Great website and product. The headboard arrived quickly and was very well packaged. Really happy with our purchase.

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  • 5 / 5 1
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    Very good, easy to contact to resolve slight issue (not Tikamoons fault). Really pleased

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  • 5 / 5 1
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    Great to use

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  • 5 / 5 1
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    Great item! Not sure if the brackets supplied will hold the weight of the wood and marble vanity/sink but we will see!

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  • 5 / 5 1
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    Excellent service - good communication from delivery company - would buy from them again.

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  • 4 / 5 1
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    Outdoor furniture oil -be aware its transparent brown not clear

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  • 5 / 5 1
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    minimal assembly required and amazing quality.

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  • 5 / 5 1
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    We have been very impressed by the whole experience. The teak garden chairs we purchased are very well made and easy to unfold and fold away. They look as good as the picture. The delivery was n time and packaging first class. Just wish you had included some sun.

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  • 5 / 5 1
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    Great experience. Easy to navigate.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Nice furnishings available through the website. Good communication.

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  • 4 / 5 1
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    Hard to navigate through the product selection

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    The tv stand arrived within the stated time for delivery and it looks really lovely in my living room.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    Easy to use and understand

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  • 3 / 5 1
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    Clear and simple to order.

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    Answer by tikamoon.co.uk
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    Thank you for your feedback. If you have experiences any issues with your order, please feel free to contact us. Kind regards Your Tikamooon Team

  • 5 / 5 1
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    Looks better than the photos, well engineered and built to last. Not first thing I’ve ordered from them, and it won’t be the last.

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  • 5 / 5 1
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    Excellent!

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  • 5 / 5 1
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    Great company - innovative product range with a focus on sustainability.

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  • 5 / 5 1
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    Excellent and prompt delivery service

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  • 5 / 5 1
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    Great website

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  • 5 / 5 1
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    Love everything about it!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Fantastic

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  • 5 / 5 1
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    Good quality piece of furniture and it looks great. Good price and quick delivery 👍🏼

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  • 4 / 5 1
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    I was very wary about spending so much money on an item that was travelling so far and that I couldn’t view first. But we are very happy with our purchase: design is better than other places we looked, quality it good, delivery was communicated well.

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  • 5 / 5 1
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    Repeat order of stone hook as pleased with the previous two.

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  • 5 / 5 1
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    Easy process and plenty of communication during delivery

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  • 5 / 5 1
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    Came across Tikamoon on Google when looking for particular size of unit. Having never heard of this company, was nervous to order an item which was over £800 but loved the item so took the chance … and so happy we did. Easy ordering, pretty quick delivery and very happy with our unit. Would recommend and sure we’ll return for future purchases.

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  • 5 / 5 1
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    Beautiful furniture.

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  • 4 / 5 1
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    I have used Tika moon for many years now, the product is of the highest quality- it’s hard to buy heavy, solid items these days and the quality of the product justifies the price point- if anything my feedback would be to see more new items added….not to flood the website but maybe more smaller pieces on styling a home.

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  • 4 / 5 1
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    Good site - easy to navigate. First delivery - item was faulty but this was sorted out efficiently. V pleased with the replacement item.

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  • 4 / 5 1
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    Easy to navigate and see products

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  • 5 / 5 1
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    Really clear website with good photos & descriptions

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  • 4 / 5 1
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    Very good

    Review of , following an experience of by *

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  • 5 / 5 1
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    Website is straightforward although I forgot to add a promotion code at the checkout. Customer services sorted it out in an efficient and friendly manner. The delivery was within the stated time and also completed in a friendly way!

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  • 4 / 5 1
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    Really great product, excellent quality. However, took 13 weeks rather than 10 to deliver which was a real shame

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  • 5 / 5 1
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    Super garden furniture and excellent service. The item came well packaged and was delivered when expected. Thank you.

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  • 5 / 5 1
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    Site is easy to navigate and use with clear delivery dates on everything.

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  • 5 / 5 1
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    Product great met all our expectations

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  • 5 / 5 1
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    Lovely product, very courteous delivery team. Good communication regarding delivery. Overall delighted.

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  • 5 / 5 1
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    We originally ordered two light grey stone sinks which looked amazing however the water is hard where we are and it’s worn on the sinks very fast So we decided to order the dark grey marble a little bit getting used to them quite a contrast in colour but they’re outstanding the Company Itself is amazing Packaged well And always been so helpful the customer care team wouldn’t go anywhere else now.

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  • 5 / 5 1
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    Gorgeous cane towel rack, looks really good. I wouldn’t hesitate to buy from tikamoon again

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  • 5 / 5 1
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    Ordered a teak desk, brill quality, design and delivery. My only con there could be more selection offered incl more (single) bed frames. Love it, worth the money.

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  • 5 / 5 1
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    So pleased with my bowl, just what I had hoped for.

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  • 5 / 5 1
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    Excellent product exactly as described Quick delivery Packaging exemplary

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  • 5 / 5 1
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    Great products and great service

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  • 4 / 5 1
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    The sink unit and top are lovely, exactly as we hoped and once the wood is treated the grain looks beautiful. However, the first sink unit arrived with a large split down the side. Customer service was very helpful and happy to send a replacement. This took a little longer to arrive than originally promised. Our only other grumble is the holes to attach the legs to the base don't all line up, so only 4 out of 6 screws can be used.

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  • 4 / 5 1
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    The Marius chair was just what we wanted to complete a recently decorated and furnished small bedroom. The delivery and return procedures were without fault. Unfortunately the product did not match that shown on the web site in that three diagonal rattan strips were in complete colour contrast to the rest of the chair back. Quality control by the manufacturer must have been on holiday when this chair was passed for sale. Totally unacceptable. There was no option of a replacement chair, had there been we would have chosen this option. After checking numerous chairs on various websites we were so disappointed when this one arrived.

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  • 5 / 5 1
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    A good piece of furniture, arrived on time and we got regular updates

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  • 5 / 5 1
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    Beautiful washbasin, adding character to my new powder room

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  • 5 / 5 1
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    Great service love my new garden chairs !

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  • 5 / 5 1
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    Exceptional service from the Company. Refreshing when all the communication is helpful, quick to respond and fully connected. Thank you!

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  • 5 / 5 1
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    Friendly, responsive, fast and great quality products, thank you

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  • 4 / 5 1
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    Easy to navigate and well photographed. The delivery was a little slow but I would think that was down to Brexit not Tikamoon

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  • 5 / 5 1
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    Great product, sturdy yet stylish. Not many such available in the market.

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  • 5 / 5 1
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    We purchased the teak mirror to match the slatted teak and marble sink unit in our cloakroom. They are both good quality and arrived well packaged. They have also been much admired.

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  • 5 / 5 1
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    Great customer service, great delivery and returns

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  • 4 / 5 1
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    Delivery was fast and mirror was overall great but somewhat the fine details were not exactly there eg the joints at the corners where the vertical wood connects with the horizontal were not filled up and you could see the gap

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  • 5 / 5 1
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    Finally found a tv console

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  • 5 / 5 1
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    Excellent website - good photography and product detail. Clear notice of delivery timing.

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  • 5 / 5 1
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    Excellent website our order has now arrived within the expected timeframe Good communication and delivery updates throughout the on-line ordering and payment process and latterly the delivery process Great service Thank you

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  • 1 / 5 1
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    Terrible customer service. A damaged unit and we were offered £100 voucher or £75 cash to keep it. It's worth £500 and the damage was significant and to the front. No offer of replacement. Then this just caused more back and forth if emails which shouldn't be necessary. It's fine to offer those things but also offer a replacement! Then to compensate the fact we had to put it together, spend an age communicating then we had to dismantle it and box it the same as when received we were given a £30 voucher on sale items only. That's just not good enough really. At least be on any items rather than just sale! Then we scheduled our home working day around the delivery of the replacement only to find out the working day before that tikamoon hadn't got the unit to the delivery company in time! More emailing and time wasted. We did get our delivery cost back for that which softened the blow. I would just expect better when the fault lies completely at tikamoon door and we have done everything they asked and spent a long time doing it!

    Review of , following an experience of by

    Answer by tikamoon.co.uk
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    Thank you for your review. We are very sorry for the issue you have had with your order. Your feedback has been noted and sent out to the relevant teams for their review and improvements on our processes. Please note, the voucher you were given can be used on any items, but cannot be combined with other voucher codes. It will work with items which are on a flash sale. Kind Regards Your Tikamoon Team

    Answer by Rebecca B
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    To be honest I still don't see £30 as adequate as a voucher anyway but the email definitely says on sale items. Thank you

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  • 5 / 5 1
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    Easy site to navigate, very informative, all relevant information available.

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  • 5 / 5 1
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    Excellent.

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  • 5 / 5 1
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    My garden chairs are lovely as well as being well constructed. Tikamon seems like an ethical and professional company that I would be pleased to buy from again.

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  • 5 / 5 1
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    Well designed website, very efficient delivery.

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  • 5 / 5 1
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    Good service, delivery team communicated well, all went smoothly

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  • 5 / 5 1
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    The site is great. Not happy with the delivery I had to drive 30 mins to get it. They wouldn't leave it on my doorstep and wouldn't leave it at the local post office, apparently too big.

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  • 5 / 5 1
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    I like your furnitures is beatifull and I like your customer service is Avery good

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  • 1 / 5 1
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    Website was fine and delivery was quick

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
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    Thank you for your feedback. If you have encountered any issues with your order, please feel free to reach out to us. Kind regards Your Tikamoon Team

  • 5 / 5 1
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    Easy yo navigate around the website

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  • 5 / 5 1
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    Great quality furniture and excellent customer service

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  • 5 / 5 1
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    Amazing customer service. Couldn’t recommend more, they were easy to reach on the phone and very helpful.

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  • 5 / 5 1
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    We found exactly the piece of furniture we were looking for and the delivery time was quick too!!

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  • 4 / 5 1
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    Site navigation is intuitive and simple. Only criticism, I’d suggest an incremental order progress / update regarding order—mine was delayed and had to wait for the team to send an email to update me on this.

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  • 5 / 5 1
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    Great website, attractive and easy to find what I wanted. The order went smoothly to delivery within the stated time frame

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  • 5 / 5 1
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    well informed delivery nice product

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  • 2 / 5 1
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    Nice table (albeit very low so we have needed to purchase separate table legs to increase the height) but ordered the coffee table on 17th January, arrived 25th Aprii (over 3 months delivery!!!!) If we had known it would take this long, we would have purchased elsewhere.

    Review of , following an experience of by

    Answer by tikamoon.co.uk
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    Thank you for taking the time to review your coffee table. We are very sorry for the delivery delay, and thank you for your patience throughout. We can advise that the delivery time has been increased on our website for Sheesham products, to provide a more accurate delivery time. Best wishes Your Tikamoon Team

  • 5 / 5 1
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    Good

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  • 2 / 5 1
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    Items are beautiful, but very expensive and not delivered with care. Customer service was very poor when my item arrived broken.

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    Answer by tikamoon.co.uk
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    Thank you for your feedback. We are very disappointed that your item was damaged during transport and our customer service team were unable to provide you with the requested compensation. We hope you are happy with the new bedside table and will enjoy it for many years to come. Kind regards Your Tikamoon Team

  • 5 / 5 1
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    I have ordered from Tikamoon before and I was pleased with the service and very good quality of the wood used for the furniture,so I decided to buy another piece hoping for the same quality.

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  • 5 / 5 1
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    Easy to navigate and to place an order.

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  • 4 / 5 1
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    Think website is good

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  • 3 / 5 1
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    Website works well

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  • 5 / 5 1
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    Excellent ordering and delivery experience. Product as described.

    Review of , following an experience of by *

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  • 5 / 5 1
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    The Delivery was excellent, communication also excellent.

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  • 5 / 5 1
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    From order to delivery the service was excellent. We were kept up to date with progress and the item was delivered promptly and on time.

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  • 5 / 5 1
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    High quality furniture. I ordered 2 metal garden chairs. Phoned customer service to delay delivery date and that was easily agreed. Delivery perfect: given a date and a 3-hr delivery window ahead of time. On the day the delivery driver warned they would arrive in next 45 mins. They did. Very polite and friendly delivery. Chairs very well packed to prevent damage.

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  • 5 / 5 1
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    Excellent quality furniture at a reasonable price. I was a bit apprehensive about ordering an expensive furniture item without seeing it first but after a reassuring discussion over the phone with tikamoon I decided to go ahead. I had to wait about 10 weeks for delivery but was very pleased with the delivery service and the quality of the sideboard which arrived well packaged and undamaged. I would not hesitate to buy from tikamoon again.

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  • 5 / 5 1
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    Fabulous looking bench great quality

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  • 4 / 5 1
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    The order took about two weeks to arrive which is over the 10 days estimated and they had to rearrange delivery once. Also once of the items (a mirror) isn’t that well made (reviewed separately) as didn’t have fittings on the bottom so isn’t secure when attached to the wall. My other item was beautiful (rattan lampshade) and as described.

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  • 5 / 5 1
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    Excellent high quality furniture. Exceeded expectations. Looks expensive and well made. Could not be happier. Delivery on time and careful.

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  • 5 / 5 1
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    I am very satisfied with the whole process of ordering from Tikamoon! Right from the searching for the products on line , ordering, the quality of the products, the information given about the products on line and the delivery were excellent! Thank you!

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  • 5 / 5 1
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    Excellent choice of items

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  • 5 / 5 1
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    Easy

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  • 5 / 5 1
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    Good order and delivery experience and quality of product is great.

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  • 5 / 5 1
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    Two really efficient and well mannered delivery drivers- on time delivery-,followed instructions- respectful of property- placed item in designated location inside our home - very pleased with the whole experience we had with the delivery team.

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