Customer reviews for tikamoon.co.uk

Customer reviews

• 5 / 5 1

  

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  I have a number of items of furniture from Tikamoon and they are all stunning. So well made and I think good value given the quality of their products. Highly recommended

  Review of 30/11/2023, following an experience of 31/10/2023 by KAREN E.

• 2 / 5 1

  

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  After a 3 month wait we received the TV cabinet which would have been perfect except for the poor finish on the item and the unhelpful customeservice and a 4 month wait for a replacement

  Review of 29/11/2023, following an experience of 06/08/2023 by PAULINE M.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are very sorry you were not happy with the finish on the product. Please be advised that our units are handmade and finished and can sometimes come with faults. In this situation you were offered money off the item, a replacement or a return for a full refund. Although the new units are in production so the delivery time is on the long side, you are more than welcome to keep the original unit in the meantime as we would not want you to be without a TV stand. Kind Regards Your Tikamoon Team

  Answer by Pauline M

  

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  We are hopeful that the replacement item will be finished correctly and will use the existing unit until then

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• 5 / 5 1

  

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  Very happy with our headboard. Beautifully made. Easy to search website, speedy delivery and carefully wrapped. Thank you.

  Review of 29/11/2023, following an experience of 29/10/2023 by ROGER M.

• 5 / 5 1

  

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  useable

  Review of 29/11/2023, following an experience of 29/09/2023 by REECE P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Loved my tv unit .It was so well packaged it took me half an hour to unpack. Delivery guys were great phoned me to say they were 20 minutes away and 20 minutes later i had my tv unit. Very pleased with the quality. Cant fault anything

  Review of 29/11/2023, following an experience of 29/10/2023 by YVONNE S.

• 2 / 5 1

  

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  Ordered a mirror for around £70. When it arrived it had been damaged with large chips taken out of the wood. The most they would offer in compensation was 20% an amount I consider insufficient. Delivery took a long time.

  Review of 29/11/2023, following an experience of 30/10/2023 by MARY R. *

  *Pseudonymized data at the request of the author

  Answer by tikamoon.co.uk

  

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  Thank you for your review We are sorry your order arrived damaged and the offers of compensation were not suitable. We always look to offer a replacement where possible or a collection for a full refund. Sadly as we are based in France it can happen that items are damaged in transit and this is also very disappointing for us. Kind Regards Your Tikamoon Team

• 5 / 5 1

  

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  I am very happy with my chest of drawers, great quality and finish!

  Review of 29/11/2023, following an experience of 06/10/2023 by STELIOS S.

• 5 / 5 1

  

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  I came across Tikamoon on Facebook and loved their furniture I bought 3 pieces for my front room they are solid teak really beautiful and well made I love them and everyone who has been has commented how nice they are I love them

  Review of 29/11/2023, following an experience of 30/10/2023 by RUTH R.

• 5 / 5 1

  

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  I had originally ordered a vanity unit that was too big for my bathroom. I was super impressed by the efficient and prompt response to return the product. It all went very smoothly and was dealt with quickly. You kept in touch with me and I received a full refund within a couple of weeks. Thankfully I was able to buy another one from you that fits the space and has transformed my bathroom. Thank you so much as I had no cause to worry and you did exactly what you said you would. I’m over the moon with it and mighty impressed with the company. Thank you again

  Review of 26/11/2023, following an experience of 25/10/2023 by HELEN B.

• 5 / 5 1

  

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  Very efficient service and nice quality goods.

  Review of 25/11/2023, following an experience of 29/10/2023 by JORDAN S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Really good site, simple to order. Item delivered on time.

  Review of 23/11/2023, following an experience of 24/10/2023 by ANTHONY B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  We were really happy with our order from tikamoon. The furniture is so strong and well made. Pure quality I know will last for years. The website is easy to use, my questions to customer service we're answered quickly, the order arrived in good time and packaged extremely well. I could tell every effort was made to make sure it arrived in perfect condition. Thank you Tikamoon!

  Review of 23/11/2023, following an experience of 25/10/2023 by JESSICA A.

• 5 / 5 1

  

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  Beautiful product

  Review of 23/11/2023, following an experience of 25/10/2023 by ANTONY U.

• 5 / 5 1

  

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  We ordered a unit for the TV was really surprised at the quality of the product a solid piece of furniture looks fab really pleased

  Review of 23/11/2023, following an experience of 25/10/2023 by MARIE F.

• 5 / 5 1

  

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  Excellent service, great quality product

  Review of 23/11/2023, following an experience of 06/08/2023 by TRACY B.

• 5 / 5 1

  

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  EXCELLENT SERVICE, GOOD COMMUNICATIONS. NOT THE CHEAPEST BUT GREAT DESIGN AND CONSTRUCTION

  Review of 23/11/2023, following an experience of 23/10/2023 by NEIL S.

• 2 / 5 1

  

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  Very good website. Informative delivery schedule. Lovely items. Wash basin received damaged, cause insufficient packaging not until the third delivery was it in a acceptable condition. Customer service did their job in organising the replacement with the apologies. It was difficult getting the damaged washbasins returned due to the weight and having to drop of at set locations. Due to the unlikely event that packaging will change I will not be using this company again. It is a great pity due to the products are exceptionable.

  Review of 23/11/2023, following an experience of 24/10/2023 by VAL W.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are very sorry for the damaged items, all pictures provided by you have been forwarded to our teams for improvements on the packaging however as we are based in France the items do need to pass through multiple hands to arrive with you. This unfortunately is a risk but one that we will always address and try to help with. Kind Regards Your Tikamoon Team

• 2 / 5 1

  

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  As usual, Tikamoon products are as good as they promise to be. The reason for the two stars however is that the product was meant to weigh (as per the Company's website) less than 75kg, and therefore delivery to the first floor was included in the delivery charge. Upon arrival however the delivery people refused to carry the item to first floor due to the fact the weight exceeded the 75kg due to the packaging. After a lengthy call with the representative of Tikamoon, we decided that the delivery company would leave the item in my lounge on the ground floor and I would just get someone to help with lifting it upstairs, as I eventually did. Tikamoon refunded the delivery charge but this was nonetheless a very stressfyl experience, and something that according to the delivery people happens quite often. They on their side cannot due anything about it as thier policies prohibit them from carrying items which exceed a certain weight and Tikamoon knows about this but decides to close an eye and hope that the customer can sort this out by himself.

  Review of 23/11/2023, following an experience of 20/08/2023 by ENEA V.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are very sorry the item was unable to be carried up the stairs due to the weight of the unit. This is mentioned on our website, however we are nonetheless sorry for the inconvenience. Unfortunately we must abide by the health and safety rules of our courier partners, as it is evaluated on the day to make sure that there is sufficient room in your home to maneuver the item to avoid damaging your home, the item or the drivers themselves. In the event that they cannot carry the item up, the drivers will offer the option to accept the delivery to the ground floor or to return the item to us for a full refund, including the delivery costs. Kind Regards Your Tikamoon Team

• 5 / 5 1

  

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  good

  Review of 23/11/2023, following an experience of 23/10/2023 by JILL B.

• 5 / 5 1

  

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  Easy website. Didn't encounter any problems. Kept up to date with delivery and times. Perfect.

  Review of 21/11/2023, following an experience of 23/10/2023 by JANET D.

• 3 / 5 1

  

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  The site is fine but the product is not as high quality as I would expect, with wonky doors and handles.

  Review of 20/11/2023, following an experience of 30/09/2023 by KIRSTY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great website & photos. Purchase & automated communication fantastic. Delivery arrived timely via Royal mail with a single driver, item was very well packaged, but still received a slight dint to one of the corners.

  Review of 20/11/2023, following an experience of 15/10/2023 by MAX W.

• 5 / 5 1

  

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  The TV stand I got is beautiful and super sturdy! Looks even better than the picture and the delivery process was smooth and simple since I selected the best option. 100% recommend!

  Review of 20/11/2023, following an experience of 23/10/2023 by FELIX DAVID H.

• 5 / 5 1

  

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  Product is even better than the pictures - amazing quality & stylish as hell

  Review of 20/11/2023, following an experience of 15/10/2023 by SHEILA D.

• 5 / 5 1

  

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  Very pleased with my order although there was a slight hiccup with the delivery service. I love the side table and little stool, both great.

  Review of 20/11/2023, following an experience of 05/10/2023 by CHRISTINE L.

• 5 / 5 1

  

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  My experience with Tikamoon was excellent Nothing was to much trouble Would definitely use them again and highly recommended this company

  Review of 19/11/2023, following an experience of 20/10/2023 by SUSAN C.

• 5 / 5 1

  

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  The coffee table was beautifully made. Looks fantastic and the service from start to finish was excellent

  Review of 19/11/2023, following an experience of 21/10/2023 by KIM K.

• 5 / 5 1

  

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  Very easy website

  Review of 19/11/2023, following an experience of 24/09/2023 by BRANDON W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great products. Excellent customer service

  Review of 19/11/2023, following an experience of 22/10/2023 by ANDREW W. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Took more than 3 months for order to come.

  Review of 19/11/2023, following an experience of 04/08/2023 by ADRIAN P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great site, easy to use.

  Review of 18/11/2023, following an experience of 19/10/2023 by DONNA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  All good.

  Review of 17/11/2023, following an experience of 17/09/2023 by SOPHIE P.

• 5 / 5 1

  

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  The ordering process and website was easy and straightforward. Delivery was prompt and the product has lived up to expectations in look, design and Quality.

  Review of 16/11/2023, following an experience of 15/08/2023 by SARA K.

• 5 / 5 1

  

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  I have order several things now and they have always been easy to track on route, and always true to the website description and image. Love the products and service.

  Review of 16/11/2023, following an experience of 16/10/2023 by SUSAN B.

• 5 / 5 1

  

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  Easy to use and aesthetically appealing website

  Review of 15/11/2023, following an experience of 17/10/2023 by GEORGE B.

• 5 / 5 1

  

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  Really good! Took a while to deliver but so far the item looks really good quality, and the design is excellent.

  Review of 14/11/2023, following an experience of 15/10/2023 by MARRIOTT A.

• 5 / 5 1

  

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  All excellent ..absolutely completely satisfied . A beautiful table .

  Review of 14/11/2023, following an experience of 18/10/2023 by DAWN R.

• 4 / 5 1

  

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  Everything went smoothly but we were alarmed at the state of the boxes on delivery with extensive damage, holes and rips. However the furniture was undamaged when we unpacked it.

  Review of 14/11/2023, following an experience of 16/10/2023 by PHILIP B.

• 5 / 5 1

  

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  Was not disappointed with yhis product in looks perfect in my bedroom

  Review of 14/11/2023, following an experience of 15/07/2023 by CAROLE P.

• 5 / 5 1

  

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  Beautiful products, fast delivery 10-10

  Review of 14/11/2023, following an experience of 12/10/2023 by GRAHAM C.

• 5 / 5 1

  

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  The website provided the right amount of detail and the customer photos really helped us make the decision to buy. Delivery period was just under six weeks, which was stated on the website. When I contacted customer service for an update on deliver they were helpful and quick to reply with a more specific timeframe. The unit itself looks fantastic in the space. The sink is more shallow than expected but fine for purpose. Solid construction and soft-close drawers. Plumber did have to make an additional cut inside to fit the waste pipe but this is not noticeable from the outside.

  Review of 14/11/2023, following an experience of 13/09/2023 by TINA G.

• 2 / 5 1

  

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  Ordered a beautiful chest of draws which were expensive but you get what you pay for and we were expecting excellent quality. The day after the draws were delivered we noticed a crack down the side of them. Cosmetic damage but still not what we expected given the price point of this furniture. When reported (with pics etc) we were given the option to receive a very small refund amount considering the price we paid or to organise a return which would involve re-packing an incredibly heavy chest of draws ourselves - which I’m pretty sure is done with a machine by Tikamoon making it impossible for us to return (I’m 6 months pregnant and completely unable to repackage a huge chest of draws into the huge but incredibly snug and damaged original packaging). So we were told there was no other option but to accept the very small refund. Poor customer service and problem resolution and now we have a damaged item for pretty much full price. Wouldn’t recommend. The service doesn’t match the quality promise on the website.

  Review of 14/11/2023, following an experience of 22/09/2023 by LAURAS B.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are very sorry that your order arrived damaged. This is also disappointing for us. We offered a replacement or a refund in this instance due to the transit damage but sadly the item is required to be repackaged for a collection. This is because the unit is at risk of damaging your home while being collected. Your comments have been reviewed and will be used in our continued improvements of the service we offer. Kind Regards Your Tikamoon Team

• 4 / 5 1

  

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  Nice stuff

  Review of 14/11/2023, following an experience of 10/10/2023 by SAMUEL H.

• 5 / 5 1

  

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  Absolutely delighted with my two solid oak Eden bedside tables. I was specifically looking for very narrow bedside tables due to limited space either side of my king-size bed and it was proving impossible until I discovered these beauties. Excellent quality and stylish. Due to the design there is sufficient space on top, within the pull out drawer, the shelf and more space underneath. Items as described on the website. Thank you.

  Review of 14/11/2023, following an experience of 15/08/2023 by NADIA B.

• 5 / 5 1

  

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  Found it easy to order item. Site had all information for me to make a decision. Experienced no problems

  Review of 14/11/2023, following an experience of 15/10/2023 by JOEL M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Lovely looking furniture and great quality. Our second piece of larger furniture. Liked having a choice of wood.

  Review of 14/11/2023, following an experience of 16/10/2023 by ELAINE P.

• 5 / 5 1

  

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  Beautiful chairs, delivered quickly. The first ones we ordered were amazing quality but didn’t quite fit the space so we returned them. The returns process was quick and easy. The second set of chairs we ordered were perfect. Great experience all round.

  Review of 14/11/2023, following an experience of 14/10/2023 by ALEX H.

• 2 / 5 1

  

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  The item arrived chipped, scratched, marked and dented with doors that were not aligned. We got a small cash refund to avoid the hassle of returning and finding another (fits well and we spent a long time looking) but we would not have purchased if we knew that is how it would arrive. Disappointing.

  Review of 08/11/2023, following an experience of 06/10/2023 by FLEMING A.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are sorry that your item arrived damaged from transport. Please note we offered money to keep the item, a replacement unit or a return for a full refund in this case to help resolve this as best as possible. As we are based in France our items need to pass through many hands before they arrive with you and can sadly sometimes arrive damaged due to this. We will always look to resolve this to the best of our ability for you. Kind Regards Your Tikamoon Team

• 5 / 5 1

  

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  Very happy with my new furniture, excellent quality and finish

  Review of 08/11/2023, following an experience of 09/10/2023 by NIGEL S.

• 5 / 5 1

  

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  Product was exactly as shown and described on website.

  Review of 08/11/2023, following an experience of 11/10/2023 by KEITH N.

• 5 / 5 1

  

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  Despite a customs delay with our furniture (which was out of Tikamoon's control) they provided regular updates. Once delivery was arranged it was on time and seamless. The furniture is beautiful and really well made. 5 star service and furniture, thank you.

  Review of 08/11/2023, following an experience of 23/07/2023 by KATHRYN D.

• 4 / 5 1

  

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  We like our Theresa teak table. Delivery was sooner than expected. Would have expected info on how to look after the teak table to be included with delivery but it wasn’t.

  Review of 08/11/2023, following an experience of 17/07/2023 by GRAHAM M.

• 5 / 5 1

  

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  Tikamoon provided us with the best furniture we have ever owned … this product we bought is one we have owned before and again we are super satisfied with our purchase the guys delivered to us with care and we’re friendly too

  Review of 08/11/2023, following an experience of 02/07/2023 by LYNNE M.

• 5 / 5 1

  

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  The website was easy to navigate.

  Review of 07/11/2023, following an experience of 22/08/2023 by MAX S.

• 5 / 5 1

  

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  Excellent products and quality. Bought twice and both the times no issues. Will buy again hopefully in the future

  Review of 06/11/2023, following an experience of 10/10/2023 by AJAY S.

• 5 / 5 1

  

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  Great chairs look really stylish 😍

  Review of 06/11/2023, following an experience of 06/10/2023 by KATE R.

• 5 / 5 1

  

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  Very happy with my product

  Review of 06/11/2023, following an experience of 05/10/2023 by GARRY F.

• 5 / 5 1

  

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  Easy to order, delivered when they said they would, excellent packaging. I didn’t need to contact customer services so all good!

  Review of 05/11/2023, following an experience of 24/09/2023 by SARA H.

• 4 / 5 1

  

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  easy to navigate.

  Review of 05/11/2023, following an experience of 08/10/2023 by CARLA C.

• 5 / 5 1

  

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  Lovely items- very good quality wood and finish. Easy to assemble. Delivery was also quick and the team were communicative and efficient.

  Review of 05/11/2023, following an experience of 08/10/2023 by ALICE C.

• 5 / 5 1

  

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  Item arrived well packaged and in perfect condition. Delivery was a little slower than stated, but they were quick to respond, helpful and friendly when I contacted them via email.

  Review of 04/11/2023, following an experience of 02/10/2023 by ROWENA M.

• 3 / 5 1

  

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  Okay

  Review of 02/11/2023, following an experience of 20/03/2023 by CHARLOTTE R.

• 5 / 5 1

  

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  Very good!

  Review of 02/11/2023, following an experience of 02/10/2023 by LYN R.

• 5 / 5 1

  

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  Excellent products and customer Service

  Review of 01/11/2023, following an experience of 02/10/2023 by JOHN S.

• 4 / 5 1

  

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  All good. Slightly long delivery time.

  Review of 31/10/2023, following an experience of 29/09/2023 by ALI S.

• 5 / 5 1

  

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  Beautiful basin and mirroe, extremely well packaged, I would highly recommend this company.

  Review of 30/10/2023, following an experience of 01/10/2023 by KIMBERLY C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great range of high quality products at affordable prices.

  Review of 30/10/2023, following an experience of 02/10/2023 by CHRISTINE H.

• 5 / 5 1

  

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  I have ordered a few times now from Tikamoon and each time it’s been faultless.

  Review of 30/10/2023, following an experience of 01/10/2023 by GORDON H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  good product, good price, good customer service

  Review of 30/10/2023, following an experience of 12/09/2023 by JAISHRI V.

• 4 / 5 1

  

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  We are easy to use

  Review of 29/10/2023, following an experience of 25/09/2023 by ANDY I.

• 5 / 5 1

  

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  Easy to navigate, some really nice and unique pieces

  Review of 28/10/2023, following an experience of 15/09/2023 by ERASHA A.

• 3 / 5 1

  

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  Quality is ok except for door hinges. Adjustable kitchen cupboard hinges that are maxed out on adjustment and so are loose every time you open the door are not what I expected for £1200? Otherwise it’s all good but nearly returned for rubbish hinges.

  Review of 28/10/2023, following an experience of 30/09/2023 by MITCHEL K.

• 1 / 5 1

  

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  I love the website, the quality of the items as well as the fact that it arrives fully assembled. However, the delivery box had a pungent mouldy smell which filled my home and wouldn’t clear for a couple of days even after getting rid of it. This instantly ruins the unboxing experience and the first impression. It also triggered an allergic reaction in me.

  Review of 27/10/2023, following an experience of 10/09/2023 by AKARSH M.

  Answer by tikamoon.co.uk

  

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  Thank you for your review We are very sorry to hear that there was an issue with the unboxing of the item. This has been forwarded onto our product managers for their own improvements on the finishes we use and the packaging materials. We hope the items are not effected and that you are happy with your order. Kind Regards Your Tikamoon Team

• 1 / 5 1

  

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  I was given a delivery window of up to 4 months, but was told not to worry it shouldn't take that long. It actually took over 4 months and in that time I was never contacted by Tikamoon to update me on my delivery. I had to continually call them for updates. When I ordered the item, it said on their website and order confirmation that delivery will be to the room of your choice, up to the second floor. The delivery company refused to take it upstairs so it had to stay in my hallway for 3 weeks until I could find someone to help move it. When I emailed Tikamoon about it, they couldn't care less even though it's on their website and on my order confirmation. The vanity itself is nice but I loathe giving my hard earned money to a company that doesn't care about their customers. A very very unpleasant and stressful experience.

  Review of 27/10/2023, following an experience of 11/05/2023 by MONA A.

  Answer by tikamoon.co.uk

  

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  Thank you for your review We are very sorry you are unhappy with the service provided. Sadly your order required specialty clearance from customs before we could ship the item and this caused it to be slightly over the 4 month quoted period. As this is handled by customs, we unfortunately are not updated as much as we would like to be on the status of the order. In regards to the delivery, as this is a very heavy item it unfortunately was unable to carried up the stairs by the team. We mention this when checking out that due to the weight limit of some items they can only be delivered to the ground floor. Your feedback has been forwarded onto our managerial team for continued improvements on our products and service. Kind Regards Your Tikamoon Team

• 5 / 5 1

  

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  Easy to use

  Review of 27/10/2023, following an experience of 24/09/2023 by LINDSAY D.

• 5 / 5 1

  

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  All round easy transaction, great communication, delivery very efficiently dealt with. I would really recommend this company

  Review of 27/10/2023, following an experience of 27/09/2023 by ANNE K.

• 5 / 5 1

  

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  Site easy to navigate and description accurate.

  Review of 27/10/2023, following an experience of 27/09/2023 by CHRISTOPHER G.

• 5 / 5 1

  

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  Very lovely

  Review of 27/10/2023, following an experience of 27/09/2023 by ELLEN C.

• 5 / 5 1

  

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  I love the cabinet, but and it’s a massive but, it came untreated. I tried looking for the information on the JILL CABINET to see if I needed to treat it and it said everywhere ready to go 5 minute assembly of legs Now it wasn’t a problem for me because I had some clear varnish at home, so I could treat it, but I had to mess my plumber around as I hadn’t put time in to treat it It wouldn’t have been a problem, but PLEASE add it to the description so people can be prepared! Now it’s in it looks gorgeous and I’m pleased

  Review of 24/10/2023, following an experience of 27/09/2023 by HANNAH K.

• 5 / 5 1

  

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  The Kwarto teak vanity unit is perfect for our new bathroom. All care instructions online are clear, and we ordered the oil as recommended to use before it was installed. The unit was packaged well and delivered within the specified timeframe. It’s a beautiful unit which is really good quality

  Review of 24/10/2023, following an experience of 25/09/2023 by JUDITH P.

• 5 / 5 1

  

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  Excellent quality ❤️

  Review of 22/10/2023, following an experience of 23/09/2023 by ROWAN E.

• 5 / 5 1

  

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  Quality TV Stand and sturdy. We are happy with it and it looks nice.

  Review of 22/10/2023, following an experience of 23/09/2023 by KAREN L.

• 5 / 5 1

  

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  Great!

  Review of 21/10/2023, following an experience of 21/09/2023 by JOSE T.

• 5 / 5 1

  

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  What a great website!

  Review of 21/10/2023, following an experience of 23/09/2023 by RAYEESA M.

• 5 / 5 1

  

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  The product design is simple and thoughtful. I like the quality of logs. It can be easily placed in any place in the home and looks beautiful.

  Review of 21/10/2023, following an experience of 17/06/2023 by ZACHARY F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Site easy to navigate. Product as described and very well packaged. Delivered at the time given to us

  Review of 18/10/2023, following an experience of 21/09/2023 by JILL S.

• 5 / 5 1

  

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  Site is easy to navigate, it would be great though if free delivery was offered for orders over an amount or first order discount of 10% at least!

  Review of 18/10/2023, following an experience of 18/09/2023 by VORAJEE S.

• 5 / 5 1

  

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  Excellent customer service. Everything about Tiksmoon is 5*. From their range of furniture & decor, their quality of workmanship, prices, delivery time for handmade furniture & communication all fab. I have purchase the bulk of my home furniture for my new home from Tikamoon & would not hesitate to recommend purchasing from them.

  Review of 18/10/2023, following an experience of 31/08/2023 by TRACEY J.

• 1 / 5 1

  

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  Item took over 4 months to arrive and when it finally did it was shattered into multiple pieces

  Review of 17/10/2023, following an experience of 21/05/2023 by DAVID A.

  Answer by tikamoon.co.uk

  

  Flag

  Thank you for your review. We are sorry that your item arrived damage during transit and are happy to confirm the collection and full refund for the item. We hope we can welcome you back as a customer in the future. Kind Regards Your Tikamoon Team

• 5 / 5 1

  

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  Easy to order, prompt delivery, well packaged. Would recommend

  Review of 17/10/2023, following an experience of 17/09/2023 by LOGAN W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Really like Tikamoon. Lots of different items.

  Review of 17/10/2023, following an experience of 27/08/2023 by KAREN P.

• 3 / 5 1

  

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  Terrible delivery time, but good product. Won't use again due to ridiculous timescales and delays.

  Review of 17/10/2023, following an experience of 21/03/2023 by DANIEL P.

  Answer by tikamoon.co.uk

  

  Flag

  Thank you for your review. We are sorry that your item arrived much later than we expected but are happy to hear you like it. Once again, we are sorry for the delay in customs and hope we can see this process speed up in the future. Kind Regards Your Tikamoon Team

• 5 / 5 1

  

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  Having bought a beautiful teak vanity, I wanted to buy the varnish to finish it. A quick search and it was easy to find with plenty of information about the product. It arrived in the time stated and communication was good.

  Review of 17/10/2023, following an experience of 14/09/2023 by ELIZABETH W.

• 5 / 5 1

  

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  Absolutely stunning sink, arrived before delivery date, couldn't be happier.

  Review of 17/10/2023, following an experience of 16/09/2023 by CHARLENE H.

• 5 / 5 1

  

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  We haven’t had our bathroom unit fitted yet but it looks lovely and can’t wait to get it installed

  Review of 14/10/2023, following an experience of 15/09/2023 by FRANK H.

• 5 / 5 1

  

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  Good prices for lovely items very quick delivery nice delivery petsons

  Review of 14/10/2023, following an experience of 14/09/2023 by ELIZABETH ANNE W.

• 5 / 5 1

  

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  Simple website with filters that actually work

  Review of 12/10/2023, following an experience of 10/09/2023 by ALEXANDRA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Really good Quality

  Review of 09/10/2023, following an experience of 11/09/2023 by GILLIAN J.

• 5 / 5 1

  

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  Stylish furniture, although quite expensive. Arrived within time specified. Delivery information and updates very good.

  Review of 09/10/2023, following an experience of 10/09/2023 by YVONNE O.

• 5 / 5 1

  

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  Everything about my order was excellent, from the pictures on the website, to ordering, to delivery and not least the actual Ying Yang bookcase. Exactly what I wanted. Unfortunately I had to cancel the delivery date twice due to problems my end, this was never an issue for them and their communication was fantastic. Absolutely love my new bookcase

  Review of 09/10/2023, following an experience of 11/09/2023 by NICKY F.

• 5 / 5 1

  

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  Excellent product

  Review of 08/10/2023, following an experience of 07/09/2023 by JOHN K.

• 5 / 5 1

  

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  Lovely console table/small bookcase, ideal height for tv. Good quality item, slightly darker than website. Already assembled. Wrong item originally delivery so had to wait an extra week.

  Review of 07/10/2023, following an experience of 08/09/2023 by HELEN H.

• 5 / 5 1

  

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  Wonderful quality and service as always.

  Review of 07/10/2023, following an experience of 08/09/2023 by EMILY R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Absolutely shocking, 10 years in the design industry I have never seen an item so poorly constructed, no less than 10 faults in a single item. Opened the box to find a screw popped out at me…. The drawer runners fell off…. Drawer boxes cracked on the runners….. glad I got my refund…shop elsewhere!!!!!

  Review of 07/10/2023, following an experience of 08/09/2023 by CHRISTOPHER R.

  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are sorry to hear that your order arrived damaged and that you decided to return it for a full refund. Kind Regards Your Tikamoon Team

• 5 / 5 1

  

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  Worked fine. Products purchased and arrived.

  Review of 07/10/2023, following an experience of 08/09/2023 by MARK R.

• 5 / 5 1

  

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  The site is easy to use, clear with all the information in the right places. Delivery was brilliant and with care.

  Review of 07/10/2023, following an experience of 04/09/2023 by GEORGINA W.

• 5 / 5 1

  

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  Delivered on time by professional staff. Love the sideboard that was ordered - it’s absolutely perfect.

  Review of 06/10/2023, following an experience of 07/09/2023 by ANNE W.

• 4 / 5 1

  

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  Order arrived swiftly and with courteous delivery men. Unfortunately, after unpacking the chest of drawers, one of the drawer runners was faulty, and the end of the furniture was out of alignment, so it had to be returned. Tikamoon, initially, sent us a diagram intending us to try to attempt to repair the fault but it was beyond this. The subsequent continuous email correspondence was swift and concise, every query we had was immediately answered and a replacement item was despatched promptly. We had to repackage the faulty unit to a high standard, but this was verified, again by Tikamoon, that it was acceptable. Now we have the complete furniture set, we are delighted with it.

  Review of 05/10/2023, following an experience of 06/09/2023 by SCOTT S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  There are a lot of attractive pieces of furniture to view on the site.

  Review of 04/10/2023, following an experience of 07/09/2023 by DOMINIQUE C.

• 3 / 5 1

  

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  Product was lovely and when finally delivered was packaged well. Just took too long with no updates.

  Review of 04/10/2023, following an experience of 18/06/2023 by MATTHEW D.

• 5 / 5 1

  

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  Fantastic products on the website with amazing photos which really bring the items to life.

  Review of 04/10/2023, following an experience of 25/05/2023 by ANDREW D.

• 5 / 5 1

  

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  quality of product and finish is very good. Design also excellent .

  Review of 04/10/2023, following an experience of 21/08/2023 by JAMES G.

• 4 / 5 1

  

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  Delivery and return were good but still waiting for my refund

  Review of 03/10/2023, following an experience of 31/08/2023 by KENT K.

• 5 / 5 1

  

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  Lovely pieces of furniture.

  Review of 03/10/2023, following an experience of 31/08/2023 by REBECCA H.

• 5 / 5 1

  

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  There was a slight delay in receiving the order as it said to be with us in 7 working days and it took around double that. However the product quality and look made up for the delay and looks class in our cloakroom toilet, and everyone comments on it.

  Review of 03/10/2023, following an experience of 31/08/2023 by TODD R.

  Answer by tikamoon.co.uk

  

  Flag

  Thank you for your review. We are sorry the item arrived with you later than expected, but are very happy to hear the quality made up for this. We hope we can welcome you back as a customer in the future. Kind Regards Your Tikamoon Team

• 1 / 5 1

  

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  Ugly fake marble top that doesn't match the website image

  Review of 03/10/2023, following an experience of 31/08/2023 by FREYA J. *

  *Pseudonymized data at the request of the author

  Answer by tikamoon.co.uk

  

  Flag

  Thank you for your review. We offer 60 day free returns on all our products so that you do not need to commit to a purchase before purchasing an item. To initiate a return, please contact us by email and we will be happy to help. In regards to the top of the unit, this is advertised as terrazzo, which is a composite material made from many natural stones. We use real marble and no part of it is fake. We are sorry that you were expecting a solid marble top and as such are disappointed. Kind Regards Your Tikamoon Team

  Answer by Freya J

  

  Flag

  What is the process for return. Can you come to my house and collect the item?

  Show exchanges Hide exchanges
• 5 / 5 1

  

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  Marble countertop basin. Wow. This is the most beautiful thing. So heavy, will make a lovely statement.

  Review of 03/10/2023, following an experience of 31/08/2023 by SHARON K.

• 5 / 5 1

  

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  The headboard I ordered was amazing and exactly what I wanted.

  Review of 01/10/2023, following an experience of 14/08/2023 by SUSAN D.

• 5 / 5 1

  

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  Super easy to navigate, would recommend this site to everyone

  Review of 01/10/2023, following an experience of 04/09/2023 by SYLVIA L.

• 3 / 5 1

  

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  The website is fine but not clear that the products are shipped from FRANCE. I ordered 2 nobu basins which were very different sizes which caused a problem so had to order 2 more to find a matching pair. They were not able to select and pick 2 matching units which was not an effective solution or very eco friendly considering I has to order 4 heavy items and return 2 from France to the UK and send back again

  Review of 30/09/2023, following an experience of 28/08/2023 by JULIAN G.

• 5 / 5 1

  

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  Very good

  Review of 30/09/2023, following an experience of 22/08/2023 by MAX S.

• 5 / 5 1

  

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  Excellent quality and design.

  Review of 30/09/2023, following an experience of 30/08/2023 by VERONICA M.

• 3 / 5 1

  

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  The service had been good up to the point of delivery. However the product quality is poor on the sofa with varnish pealing after having it for 1 month. On raising this with the team there has been no compensation offered.

  Review of 30/09/2023, following an experience of 12/06/2023 by LILY M.

• 5 / 5 1

  

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  We've been a big fan of Tikamoon. We specifically love they use natural materials which are making furniture last for a lifetime.

  Review of 27/09/2023, following an experience of 31/08/2023 by CHLOE C.

• 5 / 5 1

  

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  Easy to look at site and no problem with the order. All very quick.

  Review of 27/09/2023, following an experience of 29/08/2023 by PHILIPPA H.

• 5 / 5 1

  

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  Lovely looking, just the job.

  Review of 26/09/2023, following an experience of 26/08/2023 by MARTIN S.

• 4 / 5 1

  

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  I ordered a table which arrived with damage. it was collected promptly and I'm now waiting on a replacement.

  Review of 26/09/2023, following an experience of 26/08/2023 by FIONA T.

• 5 / 5 1

  

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  Good service all round. I didn’t need to contact them. Good delivery.

  Review of 25/09/2023, following an experience of 29/08/2023 by MELANIE J.

• 5 / 5 1

  

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  Very satisfied with info and procedures by tikamoon from placing order to delivery. The Eden oak sideboard and Eden bookcase? Superb, It is as stated on the web site and more, I am in the process of ordering three more pieces from tikamoon. Actions speak louder than words! Both the bookcase and sideboard exceeded my expectations.

  Review of 25/09/2023, following an experience of 29/08/2023 by ALASTAIR P.

• 5 / 5 1

  

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  Everything from ordering,contact and delivery was handled well.

  Review of 24/09/2023, following an experience of 28/08/2023 by LYNNE H.

• 5 / 5 1

  

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  Easy to use! Truthful, the products are as beautiful as they look on the Tikammon site. We were impressed by the strong, careful packaging!

  Review of 23/09/2023, following an experience of 27/08/2023 by SARAH K.

Reviews displayed in chronological order