tikamoon.co.uk

Customer reviews for tikamoon.co.uk

4.6 / 5 1

Calculated from 719 reviews obtained over the last 12 months

6011 reviews since 31/01/2020

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Information tikamoon.co.uk

  • Company

    TIKAMOON

  • Description

    We design our own furniture. Our designers and craft people work directly for Tikamoon in our offices and workshops, where they use their expertise to offer the best handmade furniture. Each piece is unique and is delivered ready assembled.

  • Address

    4 ALLEE DU PROGRES 59320 ENGLOS

  • Website

    https://www.tikamoon.co.uk

  • Category

    Home and garden

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Customer reviews

  • 5 / 5 1
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    The furniture looked so very beautiful online. Sadly the furniture arrived 2.5 months after the order. Apparently a problem on British customs end. When it did arrive one of the tables was damaged. I was offered a VERY small discount or told I would have to wait 4-6 months for a replacement. We accepted the discount in the end and covered the damage with a coaster. I am really disappointed and will not buy from tikamoon again

    Review of , following an experience of by

  • 5 / 5 1
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    All v easy ordering and c efficient delivery, well packaged. Thank u would definitely order again.

    Review of , following an experience of by

  • 5 / 5 1
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    Had a really great experience ordering with Tikamoon. The sheesham table I ordered is beautiful! Order was delivered within the estimated time. Unfortunately the benches we'd ordered alongside our table weren't quite right for our space. The refund and pick up was really quick. Customer service was excellent when I contacted them. Would definitely order again!

    Review of , following an experience of by

  • 5 / 5 1
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    Lovely item as described. Delivery guys were fantastic, calling me before hand removing and taking away all the packing and offering to help me take the item to any room I wanted, this wasn't necessary as I was taking it round to an outdoor building.

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  • 5 / 5 1
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    I'm very happy I found tikamoon, there are some lovely products that are reasonably priced. I would definitely recommend.

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  • 5 / 5 1
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    Very good product, excellent communication and overall service

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  • 5 / 5 1
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    Found the perfect sink on tikamoon, quick delivery

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  • 5 / 5 1
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    Very good product and good service

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  • 5 / 5 1
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    Beautiful piece of furniture, delivered well before specified time on web site The coffee table was lovely but the legs are far to short, had to buy taller legs. Apart from that very happy with purchase

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  • 4 / 5 1
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    Love the unit but sadly no instructions on how to fit the two doors so they’re just hanging around till I can figure it out

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  • 5 / 5 1
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    Exactly what I wanted

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  • 4 / 5 1
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    Great furniture pity you reduced the price a week after delivery (and we’d got rid of the packaging to return)

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  • 4 / 5 1
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    High quality, thoughtfully designed products. Delivery costs and service need a rethink.

    Review of , following an experience of by

  • 5 / 5 1
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    Love Tikamoon! Have ordered a number of items now. Each has been beautiful quality and promptly delivered. One was a bit larger than I expected but the return process was really easy.

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  • 5 / 5 1
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    Great value for money. Lovely piece of furniture

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  • 5 / 5 1
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    I ordered bathroom furniture from Ideal Standard and my delivery dates were put back time and again. I was impressed with the solid walnut bathroom furniture and although I was a little hesitant about ordering goods from France in the end I was really delighted. I ordered the goods and one week later they were delivered. I was most impressed with the packaging, designed to protect the goods in transit.( the packaging was a work of art! When I eventually got to see my well protected furniture I was delighted. It was a very solid construction, beautifully joined and finished ....Superb, thank you!

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  • 5 / 5 1
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    Very good online service

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Very happy with the service; the table came well packaged; delivery crew were really good

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  • 5 / 5 1
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    Good

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  • 5 / 5 1
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    Easy to use website

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  • 1 / 5 1
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    The items were of poor quality, customer service is terrible, every question takes 2-3 days for a response, no offer of any compensation offered for inconvenience, it has taken weeks to arrange a replacement. Paid expecting a premium service, very dosas, Won’t be buying again

    Review of , following an experience of by

    Answer by tikamoon.co.uk
    Flag

    Thank you for your review. We are very sorry for the delay in responding to you. We are very sorry that you are unhappy with the service provided. Please note compensation and a replacement has been arranged for you, but we are sorry that this compensation was not deemed enough to address your disappointment. Kind Regards Your Tikamoon Team

    Answer by Becca T
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    I did not receive any commendation and it took weeks to arrange a replacement which I have not yet received

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  • 3 / 5 1
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    I had to return the item as it was sub standard. Customer service was excellent.

    Review of , following an experience of by

  • 1 / 5 1
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    The hooks I ordered were very poorly designed and made. One split in half and the others jut out because the internal nut has been put in at an angle. Very poor customer service to get this resolved though they have been responsive at least.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
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    Thank you for your review. We are very sorry you are unhappy with the customer service provided and that the hooks were damaged. We have arranged a return for a full refund on the product. Kind Regards Your Tikamoon Team

  • 5 / 5 1
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    Delivery was delayed by a week but was happy with the customer service offered, and by them agreeing to refund the delivery cost.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Really pleased with our purchase, easy to follow assembly instructions although some skill required to complete the bamboo joints!

    Review of , following an experience of by

  • 5 / 5 1
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    Beautiful piece of furniture. It arrived within 10 days. The carriers communicated well. We’re very satisfied

    Review of , following an experience of by

  • 3 / 5 1
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    Delivery service not good at all - refused to take items to room of choice. Items not as high quality as I was expecting. Customer service very good.

    Review of , following an experience of by

  • 4 / 5 1
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    The vanity unit is gorgeous, if the basin had been as nice it would have been an easy 5 stars from me. This was sorted though, we got sent a new one without any fuss.

    Review of , following an experience of by

  • 5 / 5 1
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    Very easy to navigate

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  • 5 / 5 1
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    Very easy to use

    Review of , following an experience of by

  • 5 / 5 1
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    I would highly recommend the furniture, the console table is beautiful and just the size I was looking for.

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  • 5 / 5 1
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    Excellent design, great manufacturing and materials and first class service from order to delivery - a dream company to deal with - Lenny

    Review of , following an experience of by

  • 5 / 5 1
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    tikamon customer service is excellent can always reach them on phone

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  • 5 / 5 1
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    Fantastic service and a great product would not fault the company

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  • 5 / 5 1
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    Really easy to navigate and order.

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  • 5 / 5 1
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    Efficient helpful service - brilliant quality product

    Review of , following an experience of by

  • 4 / 5 1
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    It’s a shop

    Review of , following an experience of by *

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  • 5 / 5 1
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    Varnish to seal the basic, teak bathroom vanity unit arrived swiftly a few days after ordering. Easy to apply three coats in one day with a two hour window for reapplication. The varnish enhanced the wood but did not change its colour. Very satisfied with this product.

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  • 5 / 5 1
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    Great product and great delivery.

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  • 5 / 5 1
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    Super easy to explore and choose from. We ended up getting 2 pieces instead of 1 from the site

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  • 5 / 5 1
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    Solid, well made & delivered on time. Customer service was excellent when i needed to contact them resolved my issue straight away. thank you

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  • 5 / 5 1
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    Beautiful basin, looks amazing in our bathroom, great quality and price. Packaged well. Kept up to date throughout.

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  • 2 / 5 1
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    Although I liked the design of the piece of furniture I bought I found it to be poorly made and not worth the money. I would not have the confidence to buy from Tikamoon again.

    Review of , following an experience of by *

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    Answer by tikamoon.co.uk
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    Thank you for your review We are sorry to hear you are unhappy with your product. Please be advised we offer 60 day free returns so in the event that you are unhappy with the product and would like a full refund, please do not hesitate to reach out. Kind Regards Your Tikamoon Team

    Answer by Tiffany B
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    Thank you for your response. I will give it serious consideration. What is your procedure for return and full refund? Many Thanks JDL

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  • 3 / 5 1
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    The marble basin arrived slightly damaged and had to be returned. The company were happy to arrange collection and reginddd on full.

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  • 3 / 5 1
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    The chairs I originally purchased were perfect and just what I wanted. When one of them broke however, rather than offering a replacement they offered me a £30 voucher towards a new purchase or £45 refund. Well, the chairs had a 5 year warranty and I expressed shock at such a poor response. I was then offered new screw fixings to mend the chair when clearly, the holes had been broken when the screws became loose. Why, oh why would I accept either of these options? I asked for a replacement chair which I received. Once unpacked I realised it was wonky and wouldn’t sit flat. Also, the copper colouring of the frame was much darker than my others. I emailed my concerns and was immediately sent another new chair which has arrived and seems ok but, still, the copper is darker. It will have to be ok as no other options when I wanted 4 matching dining chairs. Such a shame I had to “fight” to get a replacement in the first instance

    Review of , following an experience of by

    Answer by tikamoon.co.uk
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    Thank you for your review. We are very sorry that you are unhappy with our after sales service. We initially asked if replacement screws would be OK to resolve the problem and offered monetary compensation as well should you wish to keep the item, but once you had advised you would prefer to replace the chair this was offered to you. We are sorry this came across as you having to fight for it, but we look to resolve the problem as quickly as possible and look to avoid transportation of furniture where possible. Kind Regards Your Tikamoon Team

    Answer by Rebecca G
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    You should have offered a replacement immediately. End of! No customer needs to waste time responding to emails when a product has a warranty. It’s actually insulting to even argue with my feedback. Take it and mitigate against it happening again

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  • 5 / 5 1
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    Easy to navigate site and to order... I had a query, and customer services were quick to answer (in person) and give a satisfactory and prompt answer.

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  • 5 / 5 1
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    Quality furniture with speedy delivery following manufacture.

    Review of , following an experience of by

  • 5 / 5 1
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    We have now purchased three pieces of beautiful walnut furniture from Tikamoon. The quality of the furniture is excellent and the goods were expertly packaged, to ensure minimal risk of damage during transportation.

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  • 5 / 5 1
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    Very good company to deal with, kept me informed about order progress. Product was just as described, very accurate.

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  • 5 / 5 1
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    product design is high-end

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  • 1 / 5 1
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    I ordered a coffee table 19 weeks ago and still have not received it, when I was told the lead time was 8-10 weeks. Customer service has been incredibly vague with updates and generally unhelpful. I’ve no confidence I’ll ever receive my order.

    Review of , following an experience of by

    Answer by tikamoon.co.uk
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    Thank you for your review. We are incredibly sorry for the ongoing issues we are having with Sheesham products and the extra customs documentation they need before passing into the UK from our warehouse in France. We would like to assure you that your order will arrive soon and we are working daily to resolve this issue but we can understand the disappointment and lack of confidence and hope that once the unit does arrive you are happy with it. Kind Regards Your Tikamoon Team

  • 5 / 5 1
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    Great website to navigate with plenty of information which helped us take the plunge and buy furniture online sight unseen. The whole process was easy and straight forward. An excellent service.

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  • 5 / 5 1
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    the basin was beautiful, unfortunately it didn't match the style of the bathroom so had to return it. This was arranges quickly and efficiently. Thank you

    Review of , following an experience of by

  • 5 / 5 1
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    Great piece of furniture for our bedroom. 2 x slim side teak wood cabinets. Ideal for our small bedroom.

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  • 4 / 5 1
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    It's nice

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  • 3 / 5 1
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    The cabinet is not good quality. The drawer slides open, won’t stay closed.

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  • 5 / 5 1
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    Outstanding beautiful sink bowl Delivered and packed beautifully so so happy

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  • 2 / 5 1
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    Prices are way too high for the quality. Quality is not good. My bathroom cabinet drawer won’t close, is always sliding open.

    Review of , following an experience of by

    Answer by tikamoon.co.uk
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    Thank you for your review. We are very sorry to hear you are having issues with your product. Our team have been in communication with you at the start of November to resolve this and I can confirm the case is still open and awaiting your desired response. Kind Regards Your Tikamoon Team

  • 4 / 5 1
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    Website looks nice and easy to navigate

    Review of , following an experience of by

  • 5 / 5 1
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    I had many dealings with customer services in relation to my order due to the first one being damaged upon delivery. They were excellent and dealt with it very quickly and kept me very well informed - I can’t fault them and would thoroughly recommend Tikamoon.

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  • 5 / 5 1
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    Easy to navigate and place an order

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  • 5 / 5 1
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    Great service delivery was quick lovely Desk perfect size just need some units to match it like a two drawer and door sideboard

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  • 5 / 5 1
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    The navigation on the site was very good. The products are easy to see and to picture in your real space. However I am extremlly dissatisfied with the delivery service. Booking a 8h slot of time is not exactly a slot, is booking your whole day. They were not helpful, every time I contacted them was a different person, via wassap. They even closed my opportunity to speak with them when they wrote me at 6am! They do not deliver on weekends unless is convenient for them amd when we agreed that I was receiving the package from 13h, I received a message , again, when their offices were close, that I was receiving my package from 9h to 13h. It was very disappointing

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  • 5 / 5 1
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    Very well designed site, easy to navigate the good looking products

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  • 5 / 5 1
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    Very good product, excellent quality.

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  • 5 / 5 1
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    Excellent. Great furniture, communication and delivery. Top job. Thank you

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  • 5 / 5 1
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    Easy to order

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  • 5 / 5 1
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    Lovely product but didn’t realise I needed to treat it - vanity unit so expected it to be done but that could be me not reading the detail. Delivery was longer than expected but they dealt with my query very well.

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  • 1 / 5 1
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    Have still not received the order!

    Review of , following an experience of by

    Answer by tikamoon.co.uk
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    Thank you for your review We are sorry that your delivery failed but can confirm that a full refund was issued as the order was cancelled as per your request. Kind Regards Your Tikamoon Team

  • 5 / 5 1
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    Love our beautiful new terrazzo bowl sinks. They arrived quickly, completely in tact. No hesitation in recommending Tikamoon

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  • 5 / 5 1
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    We took delivery of the Pia light grey marble washbasin a few weeks ago and couldn't be happier with it. We have teamed it up with a black plug and black tap on a vanity unit and think it looks fab.

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  • 5 / 5 1
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    Well designed and intuitive website, seamless ordering process

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  • 5 / 5 1
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    Great quality furniture, we were very happy and delivery was easy and quick. I was hesitant about ordering as I'd not used Tikamoon before but I will definitely be happy to use them again. Thank you, a great service!

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  • 5 / 5 1
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    Very happy with my order. Will be back for more.

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  • 5 / 5 1
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    We ordered an absolutely stunning headboard. It was incredibly well packaged when it arrived and when unpacked it was even more beautiful than we expected. The delivery company gents were polite, professional and managed to get 2 very large headboards around a curved staircase and up to the bedroom.

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  • 5 / 5 1
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    Tikamoon were brilliant at keeping in touch. Every step of the way until delivery point. Missed first delivery and contacted company to give them notice when I would be in. This didn’t happen.. very disappointed with delivery company! The table is of good quality and was easy to assemble legs. Many compliments, I’m delighted and would buy from Tikamoon again

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  • 5 / 5 1
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    This is the second piece of furniture we have purchased from Tikamoon and love both.

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  • 5 / 5 1
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    I can’t praise this company highly enough. The service given by the staff is exemplary, so friendly, helpful and professional. Something I find rare in customer service these days. I love the styling of their furniture and the quality is outstanding. I will be looking to purchase more from this company and highly recommend them. They will not disappoint.

    Review of , following an experience of by

  • 3 / 5 1
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    Just a standard website nothing life changing

    Review of , following an experience of by

  • 5 / 5 1
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    I have been looking at products on Tikamoon for quite some time and I love some of the products on offer; I finally took the plunge with ordering a Metric TV unit. Upon placing my order, communication from Tikamoon provided adequate information; this included an e-mail confirming receipt of the order and then a second e-mail notification when the item had been dispatched. Subsequent communications were from their choice of courier, in my case BJS Home Delivery, which included conveniently scheduling the delivery. Delivery was completed as agreed by a 2-man team to my room of choice. Overall I feel that this was an excellent service.

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  • 5 / 5 1
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    I love the towel hooks I bought. I even came back and bought a load more for all the doors in the house. Really subtle and different design. One was unfortunately broken when delivered. I got in touch with customer service and they offered to replace it instantly free of charge. Brilliant product, packaging and customer service. I will definitely use this company again.

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  • 5 / 5 1
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    Amazing quality and price!

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  • 4 / 5 1
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    I am very pleased with my item but I was a little dissapointed at the length of time it took to get my order.

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  • 3 / 5 1
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    The site was easy to use but on purchase, the online system did not work so I had to phone the company and order by phone and email. Staff member very helpful and sorted the purchase for me. Delivery good and well packaged.

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  • 5 / 5 1
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    First time I've ordered from Tikamoon although I've spent a long time looking at their products - the web site is very good. Delivery was slightly earlier than I expected and I was kept up to date by the delivery company.

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  • 5 / 5 1
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    Delivery wait was longer but given the quality of the furniture, not an issue!

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  • 5 / 5 1
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    Excellent product , very happy with delivery service too

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  • 5 / 5 1
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    Beautiful wood, arrived assembled. Great quality.

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  • 5 / 5 1
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    Happy with my purchase!

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  • 5 / 5 1
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    Fantastic product... Great design, perfectly crafted hardwood furniture. Thak you! Will definitely use Tikamoon again.

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  • 1 / 5 1
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    Product came damaged and the wood (though a natural material subject to some deviation from the pictures) was wildly different and far darker with minimal wood grain than expected.

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    Answer by tikamoon.co.uk
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    Thank you for your review. We are very sorry that the item arrived damage and was not a suitable colour for you. Acacia wood is a very varied wood as you have noted. We hope you can find a suitable alternative and we will be happy to welcome you back against as a customer in the future. Kind Regards Your Tikamoon Team

  • 5 / 5 1
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    Excellent experience from start to finish, clear navigation around site - delivered earlier than anticipated

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  • 5 / 5 1
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    Easy to navigate website but delivery quite expensive so waited for discount

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  • 5 / 5 1
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    I wish all companies were this good to deal with - and who’s products were this good

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  • 5 / 5 1
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    Beautiful furniture but expensive. Delivery was ok. But that was with the delivery company. I didn’t deal with Tikamoon. It’s my second piece of furniture with tikamoon. It’s lovely furniture.

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  • 5 / 5 1
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    Really happy. Sink arrived well packaged and product even better than expected. It looks great. All tradesmen commented on how lovely it was and asked where I got it. Makes my bathroom renovation.

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  • 5 / 5 1
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    Great site. Good information and great pictures. True to life

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  • 5 / 5 1
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    Well made products, excellent communication from delivery company, item delivered on time and well packaged.

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  • 5 / 5 1
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    Great website, small problem with the payment process which my bank rejected as potential fraud. Lovely furniture and delivered quickly and on time

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  • 5 / 5 1
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    Lovely unusual furniture. Great site.

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  • 5 / 5 1
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    Site is easy to navigate, information about delivery is clear, payment was easy to process.

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  • 5 / 5 1
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    Easy to navigate. Enough options, not too many. All really lovely.

    Review of , following an experience of by

  • 5 / 5 1
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    We ordered this lovely solid mango wood vanity unit for our new bathroom. The Tikamoon website was very easy to navigate and use and the products on offer are refreshingly different to the norm. The quality and appearance are excellent. It arrived on time and very well protected by effective packaging with a helpful delivery driver.

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  • 3 / 5 1
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    Lovely product, although they won't deliver to the Isle of Skye anymore, which means I had to get it delivered to a family member 3 hours away. A shame they stopped delivering to remote locations

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  • 5 / 5 1
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    excellent quality

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  • 5 / 5 1
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    Very satisfied. Great furniture, delivered quickly and professionally.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Order was delivered promptly following the Christmas period.

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  • 1 / 5 1
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    Be careful of the delivery trap, it suggest they will deliver to the room. Apparently not the case. Customer service were useless as well. £50 for delivery is a robbery

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    Answer by tikamoon.co.uk
    Flag

    Thank you for your review. We are sorry you are unhappy with your experience and think we have trapped you. Please be advised we state on our website which couriers will be used for which weight and sizes of items. As your order was for a smaller item it arrives by post as stated and not with our courier partners who deliver to the room of choice. Kind Regards Your Tikamoon Team

    Answer by Vicky J
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    I’d rather take my business elsewhere. Rather do business with companies that have good customer service

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  • 2 / 5 1
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    Ordered a black marble table and it’s a very poor bit of marble with hardly any detail. I understand marble is a natural material and you cant be guaranteed a patterned finish, however, this bit of marble has literally no stripes so I am very disappointed. I work full time and dont have time to return this table so I am just going to have to put up with it sadly. Wont be buying from this company again.

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    Answer by tikamoon.co.uk
    Flag

    Thank you for your review. I am sorry to hear that you are unhappy with the product. As we use natural marble for our units, the grain and colours are different between each piece. We offer 60 day completely free returns for full refunds in the event you do not like you item so please do feel free to get in touch with us if you would like to arrange a return. Kind Regards Your Tikamoon Team

  • 5 / 5 1
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    Great solid towel rail, so good I bought two, they look great

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  • 5 / 5 1
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    Great product and excellent delivery service. No need to assemble thank goodness!

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  • 3 / 5 1
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    Beautiful website, easy to use

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  • 5 / 5 1
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    Very happy with the amount of emails updating the status of the order. Happy with delivery and timescales

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  • 5 / 5 1
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    I’m very satisfied with the site and I recommended this store

    Review of , following an experience of by *

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  • 3 / 5 1
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    I purchased the Esme TV unit. The description clearly stated (and still states) no assembly required however, I can no see that much further down it also says there is some assembly. I paid extra to have the piece unpacked and positioned as I live on my own, but this was a waste of money as I had to attach the legs myself. Also, frustrating to find there is no predrilled hole for cables. Very odd considering it is described as a TV unit - thus it is not fit for its purpose. Aside from that, it is solid wood and is an accurate reflection of the online photographs.

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  • 5 / 5 1
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    Great quality and timely delivery. Will definitely be purchasing from here again!

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  • 5 / 5 1
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    Speedy delivery. Simple assembly. Quality excellent. Really happy with purchase.

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  • 5 / 5 1
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    Excellent service and excellent quality product.

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  • 5 / 5 1
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    Lovely products fairly priced. High quality construction.

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  • 5 / 5 1
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    The site was great

    Review of , following an experience of by

  • 5 / 5 1
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    Very surprised to receive our order as quickly as we did as unusual for large pieces of furniture not to have to a long wait lead time. Delivered exactly as arranged and furniture was very well protected.

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  • 5 / 5 1
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    I’m very happy with transaction from start to finish Ordering was easy, delivery was good and my table is beautiful.

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  • 4 / 5 1
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    Lovely designed products but quality of finished, delivered items not always perfect. At least 30% of orders have arrived with a fault which is a real shame.

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  • 5 / 5 1
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    Good - clear and easy to navigate.

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  • 1 / 5 1
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    Awful

    Review of , following an experience of by

    Answer by tikamoon.co.uk
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    Thank you for your review We are very sorry you are not satisfied with our service, the team will reach out to you momentarily to see if there is something they can assist with. Kind Regards Your Tikamoon Team

  • 5 / 5 1
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    Order is exactly as expected. Love the basin especially the dark wood. I was told delivery time is 4 month so I can't fault them on the timing, as it did take 4 months - but worth while the wait. However, it would have been nice to get the odd up date regarding my order.

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  • 5 / 5 1
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    Lovely coffee table. Came quickly.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy website and ordering. Although the goods were held up in UK customs the customer service was very quick to respond, very helpful and good communication.

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  • 5 / 5 1
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    From ordering to delivery everything was so easy and item arrived on time and the furniture is stunning!!

    Review of , following an experience of by

  • 1 / 5 1
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    Item arrived damaged after paying £18 for delivery costs alone. Company very difficult to get hold of. Once I have managed to raise the concern I was offered only £25 compensation for the damaged item or a replacement in 6 weeks time! Managed to try resolve the issue by accepting £35 refund but still feel this is very disappointing considering the amount I had to pay for delivery of the item. I was told this wasn’t to be taken into consideration. Poor experience overall.

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    Answer by tikamoon.co.uk
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    Thank you for your review. We are very sorry the item arrived damaged. We offered a refund based on the damage and the cost of repair as well as the cost of the item. We are sorry that this was not as high as expected however we this is why we also offer a replacement unit or to return the item for a full refund. Your feedback has been given to the relevant team who works on improving our after sales service. Kind Regards Your Tikamoon Team

  • 4 / 5 1
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    Absolutely love the the furniture it’s beautiful The delivery people don’t put it where you want It’s very heavy which is a good thing but hard to move without many hands

    Review of , following an experience of by

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