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Review Summary
Tikamoon offers beautifully crafted solid wood furniture that is high quality and stylish. Customers appreciate the easy assembly and excellent product representation on the website. Overall, a very satisfying experience.
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Matthew B.
8 Jun 2026
Verified reviewAaa
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M. R.
7 Jun 2026
Verified reviewI purchased the Coline teak column for a bathroom. It is very solid and has more warmth than in the photo. I would definitely recommend and am already looking to make another purchase. However if you do buy from Tikamoon be prepared as your item may be extremely well packaged. Third party delivery - As I was not going to be home had to ask someone to be there for me. The delivery day was a Monday and I did not get a time slot till going up to nine on the Sunday evening which was a concern.
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Claire A.
7 Jun 2026
Verified reviewGood quality website with lots of choice and inspiration and easy to navigate. Chest of drawers great quality and look fantastic. Packaging was amazing but that also meant a lot to get rid of.
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Derek E.
7 Jun 2026
Verified reviewEasy to navigate site showcasing amazing high quality furniture not available elsewhere.
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Heather K.
6 Jun 2026
Verified reviewVery user friendly & fully informative site.
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Tamasin S.
5 Jun 2026
Verified reviewThere has been very good customer care
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Jayne D.
3 Jun 2026
Verified reviewGreat products and super service.Lovely well made pieces.
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Anahita B.
3 Jun 2026
Verified reviewThe product itself is lovely and very good quality. However, the delivery partners were the most unprofessional, unhelpful people I have ever encountered and have put me off ordering from here again. Despite notifying them as part of the order / delivery process that the flat was on the 4th floor and that it was likely the product wont fit in the lift as it is a small newbuild, they sent two individuals who definitely couldnt carry the product up (their policy has a maximum 3 floor delivery approach). What made the whole thing even more frustrating is that these individuals could barely communicate in English and they were aggressive in their approach. I had a builder working on a neighbours flat step in and offer to help me because he was really annoyed to see them talk to me the way they did. In the end, the delivery team refused to take the product to the flat citing health concerns (which, I totally understand but surely notifying them about the challenges would warrant them sending more people to actually get the product through the door). I had to sign for delivery on the ground floor and they just drove off (or risk further delays which after 13 weeks of waiting, I was less keen to do). I then had neighbours builders and other local handy men to help with delivering the unit to our flat. Will never order from them again after this horrendous experience - shame because we love the unit itself.
Reply from Tikamoon.co.uk
Hello, Thank you for sharing your experience with us. We are genuinely sorry to hear about the challenges you faced with the delivery service. We understand how frustrating it must have been after a 13-week wait, particularly given the challenges of delivering to a fourth-floor flat. We can see that you advised the delivery company in advance that the property was on the fourth floor and that lift access was available. We appreciate you providing this information ahead of the delivery. However, as stated at the time of purchase, our delivery partner's policy is to deliver to a maximum of the second floor where there is no suitable lift available, and for items weighing over 75kg, delivery is to the ground floor only. These restrictions are in place for health and safety reasons and apply regardless of any prior notification regarding access challenges. That said, we are concerned by your comments regarding the professionalism and conduct of the delivery team. We expect all delivery personnel to treat our customers with courtesy and respect at all times, and we're sorry to hear that this was not your experience. We appreciate your kind words about the product itself and regret that the delivery experience has overshadowed your enjoyment of it. Thank you again for bringing this to our attention. Kind regards. tikamoon team
Reply from Anahita B.
Thank you! The irony is the delivery ultimately happened via the lift! The workers who stepped in to help were able to fit it in. The delivery team you sent were beyond rude, quite sexist and just did not want to actually get the job done. Shame because it left an awful taste and really made me think twice about using tikamoon. We love the product though and it was exactly what we needed !
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Peter M.
2 Jun 2026
Verified reviewWe purchased two of these chairs last year for the garden and have been very pleased with the quality so have had two more delivered for use on our allotment this summer, they're very stable and comfortable.
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Gary R.
2 Jun 2026
Verified reviewGreat quality item, have purchased quite a few items from Tikamoon which have all been excellent.
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Lucy B.
2 Jun 2026
Verified reviewThe shopping experience overall is good. We were a bit disappointed with the item though as the wood stain was unevenly applied which is fairly obvious even from a distance. One of the metal lock panels on the front was not put on straight. Gain, it’s fairly obvious. Given the prices I would hope for a better finish. However we needed the item and didn’t have time to arrange a return. The delivery was ok (polite/short delivery slot time etc) but we paid the extra money for the delivery drivers to unpack, inspect the item and then take away the packaging but when they arrived it was clear they didn’t want to and were resistant when we queried this so we didn’t get that service.
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Kate D.
1 Jun 2026
Verified reviewWe love our new TV unit. It’s just what we wanted. Only issue is, there are about 4 dark spots. Think it where the wood has taken on too much stain. Customer service were brilliant. Issue resolved to our satisfaction.
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Shirley W.
1 Jun 2026
Verified reviewVery good, solid product.
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Amy G.
1 Jun 2026
Verified reviewBeautiful products, great website Only downside is delivery times can be slightly long. Apart from that it's great
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Rebecca C.
31 May 2026
Verified reviewThis is our second purchase from Tilkamoon. Lovely items, good quality. Delivery took a while but we knew this on ordering.
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Claire M.
31 May 2026
Verified reviewExcellent experience all round. Beautiful wooden mirror cabinet for the bathroom. Looks fantastic and really practical.
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Genevieve D.
30 May 2026
Verified reviewGreat product, highly recommend
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William keith V.
29 May 2026
Verified reviewEasy to use. Products look even better in person.
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Becca B.
28 May 2026
Verified reviewLooks great - very pleased!
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Jacinta M.
27 May 2026
Verified reviewDelivery was smooth. On time and bathroom cabinet well packaged. Friendly and efficient service. Very satisfied with the quality of the product also.
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