Customer reviews

• 2 / 5

  

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  Still have not received my order. I was unable to place order on internet then had to ring several times before getting thru to place my order and am still awaiting delivery - no updates from vivaform to say it's even on the way. So far, not a great experience.

  Review of 10/05/2021, following an experience of 26/03/2021 by GRANT H. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Dear Customer, We are sorry to hear you have not had a great experience with Vivaform and hope this has not caused too great an inconvenience. We can see your order has now been delivered to you. If you are still yet to receive this order please contact our Customer Service Team and we would be happy to investigate this for you. Have a nice day.

• 4 / 5

  

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  It's fine, easy to navigate and place an order

  Review of 20/04/2021, following an experience of 03/03/2021 by HENRY A. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Dear customer thank you for your valuable feedback. We are looking forward to serve you again soon. Customer service team.

• 5 / 5

  

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  happy with service.

  Review of 17/04/2021, following an experience of 17/03/2021 by KEN P. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Dear customer we are happy and proud about your experience with Vivaform. We are looking forward to serve you again soon. Customer service team.

• 2 / 5

  

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  Over-priced, not very good quality and took a very long time to deliver

  Review of 28/03/2021, following an experience of 26/01/2021 by RUTH S. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  not good

  Review of 27/03/2021, following an experience of 26/01/2021 by FIONA C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Hopeless, I am still waiting for my order of 25/01/21 to come and it is now 02/03/2021. Where is it? Is it coming at all?

  Review of 17/03/2021, following an experience of 25/01/2021 by ZOE H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The website it dated , difficult to see very complicated. The order too way to long to arrive

  Review of 14/03/2021, following an experience of 28/01/2021 by STACEY C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  You haven't delivered the bloody products yet....been on order since early January

  Review of 12/03/2021, following an experience of 27/01/2021 by GREG M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Why do you insist on always sending me two catalogues?

  Review of 09/03/2021, following an experience of 24/01/2021 by CHELSEA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The slippers are lovely very comfortable to walk with

  Review of 10/01/2021, following an experience of 09/12/2020 by RILEY R. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Dear Mrs. Walker, thank you for taking the time to give your feedback. We are very pleased you like the slippers. It is great you find them comfortable. Happy New Year and stay safe. Your Vivaform Team

• 4 / 5

  

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  I was satisfied with my purchase unfortunately it was too big, so had to return it.

  Review of 30/12/2020, following an experience of 29/11/2020 by LEWIS B. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good afternoon D, Thank you for leaving your valuable feedback we are happy to read you were satisfied with the purchase and sad at the same time the size was not appropriate, We hope after returning it you required the size below ( L ) if not do not hesitate to get in touch we are here to support . Happy new year. Customer service team, Fabrice.

• 2 / 5

  

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  After waiting quite some time for my order to arrive I eventually rang Vivaform to see what was going on. I was told that my payment had been refunded. It would have been much better if only Vivaforrm had informed me of this with an Email instead of learning about it after I rang them to see where my order was. |Not very good Customer Service wouldn't you say?????

  Review of 06/12/2020, following an experience of 06/10/2020 by NATASHA M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  same as comment below

  Review of 01/12/2020, following an experience of 16/10/2020 by TYLER H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  tried to contact vivaform about this order on 3 separate occasions to no avail and it took 3 weeks for someone to get back to me. sorry, this is totally unacceptable and i will not be order

  Review of 28/10/2020, following an experience of 12/09/2020 by SOPHIE W. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Dear Dennis, We sincerely apologise for the difficulty you had with contacting us regarding your order. We at Vivaform appreciate how frustrating this must have been and assure you that this is not the service we expect for our valued customers. Should you wish to discuss this matter further please do not hesitate to contact us and we will be happy to help. Again we extend our apologies for this matter and hope that it did not cause too great an inconvenience. Have a nice day and stay safe, Kind Regards Vivaform Customer Service Domoti Team

• 5 / 5

  

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  Nicely printed catalogue, easy to use web siite.

  Review of 17/07/2020, following an experience of 16/06/2020 by CHARLIE L. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Dear Catherine, Many thanks for being a valuable customer and for your comment. Best regards. Domoti Team Fabrice.

• 4 / 5

  

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  Unusual items as well as practical things for everyday use

  Review of 13/07/2020, following an experience of 11/06/2020 by CARRIE K. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Dear Sir, Mrs, Many thanks for being a valuable customer. Best regards. Domoti Team Fabrice.

• 2 / 5

  

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  After notifying you previously Nothing has been done

  Review of 14/05/2020, following an experience of 21/03/2020 by BARRY G. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Morning, we have been unable to process your card payment because it has been declined. Please contact us as soon as possible to provide us with your card details one more time. Thank you for your understanding.

• 1 / 5

  

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  Very bad. Ordered March 18. Tried paying twice. My bank stopped pymt as they kept getting "suspect fraud". Sent cheque April 14. Order delivered April 23rd. had the same trouble Xmas. Very bad service. Get your act together. Will think twice about ordering again, Unless of course I pay by cheque (correct spelling-not check as you typed) and I order at least 3 months prior for delivery.

  Review of 05/05/2020, following an experience of 18/03/2020 by ADELE W. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Morning, We do appologize for any inconvenience caused by our service. Thank you for your understanding.

• 1 / 5

  

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  You blocked me due to my bank stopping payment of my order. For some reason my bank did not like the name of Domoti. So I will not be ordering from you anymore. I did not receive my order.

  Review of 14/04/2020, following an experience of 06/03/2020 by KIRSTY D. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Morning, We have been unable to process your card payment because it has been declined. Please contact us as soon as possible to provide us with your card details one more time. Thank you for your understanding.

  Answer by Kirsty D

  

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  I do not want my order now. Thank you. My bank fraud department stopped the payment because they did not recognise the name of Domoti. This happens every time I make an order from you. After sorting this out with the bank I tried phoning you to sort it out with you. But all I got all day was the same old message. You did NOT PHONE ME BACK. So after all these years with you I feel very disappointed with the treatment I received from you. So now you have lost a customer. I won't be buying from you again. Good bye.

  Answer by vivaform.co.uk

  

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  Good Afternoon, We are very sorry for the inconvenience caused, we do want to make sure we can support the best way please contact our customer service team where we will make sure to answer any further questions you may have. Regards, The Customer service team Viva Form

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• 4 / 5

  

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  Happy with majority of my purchases.

  Review of 28/03/2020, following an experience of 26/02/2020 by JOSEPH M. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Thank you very much for your feedback. We are glad to hear you are satisfied with our products. Stay safe.

• 5 / 5

  

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  Very pleased with customer services and my order was dealt with very quickly.

  Review of 22/03/2020, following an experience of 20/02/2020 by LAUREN H. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Dear Regina, Many thanks for being a valuable customer and for your comment. Best regards. Domoti Team

• 4 / 5

  

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  ordering and delivery fine but the expansion is limited for getting it on over hand once on it is ok

  Review of 17/02/2020, following an experience of 17/01/2020 by MATTHEW R. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Thank you for your feedback. We are sorry to hear the expansion is limited. We passed your comments to our quality department. Stay safe.

• 5 / 5

  

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  The site was very easy to navigate and items were very clearly displayed with excellent discriptions of each one. Delivery was very good, just two or three days. I will certainly be ordering from Vivaform again.

  Review of 14/02/2020, following an experience of 14/01/2020 by NOAH B. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Thank you for your excellent feedback. We are very happy to hear you are satisfied with our products and our service. We wish you all the best. Stay safe.

• 1 / 5

  

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  I believe that Vivaform behaved improperly in handling this order, and have complained to its Chef Executive. I await his reply.

  Review of 15/01/2020, following an experience of 10/12/2019 by JAMIE P. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Morning, we do apologize and inform you that your complaint is being processed. Thank you for your understanding.

• 4 / 5

  

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  I've used Vivaform's catalogue before this time and have been most satisfied

  Review of 05/01/2020, following an experience of 04/12/2019 by DANIEL D. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Thank you for your feedback. We are happy to hear that you are satisfied with our service and our products. We wish you all the best. Stay safe.

• 4 / 5

  

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  Web site fairly easy to use,

  Review of 09/12/2019, following an experience of 09/11/2019 by ARCHIE C. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We're glad to hear you are happy with using our website. Thank you for being a loyal customer. Regards, The customer service team Viva Form

• 5 / 5

  

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  excellent on all fronts,

  Review of 17/11/2019, following an experience of 11/10/2019 by TOM R. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We're happy to have you as a loyal customer. Thank you. Regards, The customer service team Viva Form

• 1 / 5

  

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  still waiting on delivery

  Review of 13/11/2019, following an experience of 19/09/2019 by HOLLY B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  pleased with everything thank you.

  Review of 06/11/2019, following an experience of 12/10/2019 by HOLLIE P. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We're happy you have you as a loyal customer. Thank you. Regards, The customer service team Viva Form

• 1 / 5

  

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  Ordered necklace 8th September that cost £22 + £6 postage but still not got 4th October! It stated was in stock but then after ordered & paid got email stating not in stock? Not happy & thinking of cancelling order.

  Review of 03/11/2019, following an experience of 08/09/2019 by EVIE E. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Dear Mavis, I am sorry to hear your owl necklace took so long to arrive. There was a supply problem with this product. We will improve our service. We wish you a happy new year.

• 3 / 5

  

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  Still waiting for delivery ,

  Review of 01/11/2019, following an experience of 07/10/2019 by ALEXANDRA D. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Afternoon, We do apologise you haven't received your order as yet. Please contact our customer service team where we will be able to assist with the status of your delivery. Regards, The customer service team Viva Form

• 3 / 5

  

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  Return form difficult to understand.

  Review of 06/10/2019, following an experience of 09/09/2019 by ALISON R. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Dear Janet, Thank you for your feedback. We are sorry, you had difficulties to understand our return policy. We passed your comments on to our product team. We will work on improving our service. We value you as our customer. We wish you a happy and healthy New Year 2021. Your Vivaform Team.

• 4 / 5

  

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  very easy to follow

  Review of 04/10/2019, following an experience of 09/09/2019 by JAKE K. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We are happy to have you as a loyal customer. Thank you. Regards, The customer service team Viva Form

• 3 / 5

  

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  Found this very awkward to order and took weeks to come. Had to verify order more than once

  Review of 04/10/2019, following an experience of 09/09/2019 by DANIELLE K. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  We are sorry to hear you had such a bad experience with our company. This should not have happened. We understand your frustration. We passed your comment on to our product department. We will improve our service. We wish you a happy new year.

• 5 / 5

  

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  good website and easy to navigate

  Review of 23/07/2019, following an experience of 28/06/2019 by TOBY R. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We are happy to have you as a loyal customer. Thank you. Regards, The customer service team Viva Form

• 5 / 5

  

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  Good

  Review of 22/07/2019, following an experience of 27/06/2019 by NATHAN S. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We are happy to have you as a loyal customer. Thank you. Regards, The customer service team Viva Form

• 5 / 5

  

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  Very good.

  Review of 11/06/2019, following an experience of 17/05/2019 by LINDSAY R. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We are happy to have you as a loyal customer. Thank you. Regards, The customer service team Viva Form

• 5 / 5

  

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  This website is really clear and not difficult at all to follow instructions

  Review of 01/06/2019, following an experience of 01/05/2019 by PATRICK R. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We are happy to have you as a loyal customer. Thank you. Regards, The customer service team Viva Form

• 5 / 5

  

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  Good

  Review of 24/05/2019, following an experience of 29/04/2019 by BENJAMIN S. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We are happy to have you as a loyal customer. Thank you. Regards, The customer service team Viva Form

• 3 / 5

  

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  Average

  Review of 07/05/2019, following an experience of 12/04/2019 by AMANDA J. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Afternoon, Thank you for your feedback. We thank you for being a loyal customer and we will continue to provide our support and services to you. Regards, The customer service team Viva Form

• 1 / 5

  

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  Rubbish. by y

  Review of 23/04/2019, following an experience of 27/02/2019 by LAURA C. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Indeed, It´s a French Company that took over the catalogue,. However, upon closer verifications you will be Notify that i´t is your Bank witholding payments. Our Trading Name is DOMOTI. All the best.

• 1 / 5

  

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  Poor

  Review of 10/04/2019, following an experience of 10/02/2019 by OLIVER M. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  You´order is awaiting payment, as the payment for the previous order were declined by your Card Issuer. Note emails on your "Spam" Apologies for any misunderstanding. As payment has not been cleared or honored, the order won´t reach you.

• 4 / 5

  

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  good products at a good price

  Review of 29/03/2019, following an experience of 04/03/2019 by GRAHAM S. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We are delighted to hear you enjoy our products and thank you for being a loyal customer. Regards, The customer service team Viva Form

• 2 / 5

  

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  Up to expectations

  Review of 16/03/2019, following an experience of 20/01/2019 by STEPHANIE P. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  Thank you for reaching out to Vivaform. Im sorry to advise you but we will need for you to return the broken items in order for us to give you your refund. We also need proof of the posting once you´ve sent the items.

• 1 / 5

  

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  This is one of the worst Companies that I have dealt with! Rude & Unhelpful Staff. Apparently my item was delivered and signed for. I had to ring on 3 consecutive days to get the declaration form to sign that I had not received the item. I was then told on the third day that item is STILL with the delivery company. However, the Agent refused to expand on this information. Most importantly, I spoke to 3 different customer service agents who were ALL very rude, unhelpful and unwilling to engage or answer questions.One of the Agents got defensive when I asked her where they are based. I was wondering if I was dealing with a legitimate Company. As a customer this behaviour by the customer service agents is unacceptable. The company needs to find suitable Staff. They also failed to put me through to the Supervisor. I do not think that this is suitable conduct for a Company operating in the UK.

  Review of 24/02/2019, following an experience of 29/12/2018 by NOAH E. *

  *Pseudonymized data at the request of the author

  Answer by vivaform.co.uk

  

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  We sincerely apologize for the experience you describe with our Company! Know that we have an open email available to clients, where you may file a complaint as well query orders. All the best to you on behalf of the Team,.!

  Answer by vivaform.co.uk

  

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  With all due respect! I´ts A Call Centers. we receive calls from our customers and the public in general. As we were investigating where your order had been sent to, your excessive questioning about the company´s name and whereabouts, did not go well. IT´S PERCEIVED THAT AS YOU RECEIVE CATALOGUES, YOU´LL KNOW THE DETAILS FOR OUR COMPANY & Address. Your refund´s on its way to you. Hope this satisfies your queries.

  Answer by Noah E

  

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  I also sent a letter of complaint by recorded delivery to Vivaform 3 weeks ago. I have neither received a holding letter nor a response. It also cost me £30 to ring your 0844 number. I am still waiting for my refund 2 weeks after credit note was issued on 05 Feb 19. Vivaform’s delay of my refund is unacceptable.

  Answer by Noah E

  

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  I also sent a letter of complaint by recorded delivery to Vivaform 3 weeks ago. I have neither received a holding letter nor a response. It also cost me £30 to ring your 0844 number. I am still waiting for my refund 2 weeks after credit note was issued on 05 Feb 19. Vivaform’s delay of my refund is unacceptable.

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