Customer reviews

• 1 / 5

  

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  Delay of 3 months which was agreed. Failed to deliver, couldn't supply me with a tracking numbervandxrefuse to credit PayPal. Opened up a dispute Not sure if I have been scammed!

  Review of 15/06/2022, following an experience of 19/02/2022 by A A. *

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• 5 / 5

  

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  Customer services was great, I was going in holidays and I needed the statue to be delivered 3 weeks later, they organised it and yes on the date they said, I was contacted for my delivery. The statue looks better than in the website, lot of compliments. So everything was perfect

  Review of 15/04/2022, following an experience of 28/02/2022 by A A. *

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• 5 / 5

  

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  I cannot find fault with this company, the customer service was brilliant, the delivery was quick and the packaging was outstanding. Everything about this transaction was 100%

  Review of 30/03/2022, following an experience of 10/03/2022 by A A. *

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• 5 / 5

  

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  As a repeat customer, I believe that a true reflection of a company is how it responds when something goes wrong. In this instance, I purchased one of the Japanese lanterns to add to the ones we already have. Due to problems in transit (down to the transport company) it transpired that one of the smaller components was fractured. I took photos of this and emailed Wanda. In less than 2 hours, Raphael responded not merely to acknowledge my email but to offer a solution. That was, that a replacement part would be sent to me. In due course, the item duly arrived and we were able to set up the votive in the garden for Christmas, as per our original plan. So, well done Wanda and Raphael in particular. You certainly earned the 5 stars! Regards, Trevor

  Review of 07/01/2022, following an experience of 24/11/2021 by A A. *

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• 3 / 5

  

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  not a great experience first delivery never arrived was told it would take a long time as customs was backed up then after a few weeks in transit it was found to be broken. second delivery was a couple of months later that one arrived within a week which didn’t make sense after the custom’s story. once the item arrived i had to get help to remove from lorry as the driver had no means of doing this. it was very large and heavy . never should of happened. then i discovered it had a fair bit of damaged . after talking to customer service i was offered £30 compensation for a £580 item as they didn’t want to take it back. i refused and was then offered £60. after a week or so i was offered £200 which was enough to get it repaired. the whole experience wasn’t good ordered in april received in september

  Review of 20/12/2021, following an experience of 12/11/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by wanda-collection.co.uk

  

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  Good morning and thank you for your message. We do confirm first shipment was damaged by the transport company before it crossed the border. We had to wait for a new product arrival before being able to organize another shipment. Delivery was just not up to our standards and we made a formal complaint to the transport company. We then made our best to find a solution were you would be able to use the product you ordered despite all the problems. My manager authorized me to exceed regular compensation given this special situation. We sincerely apologize for these problems and for the inconvenience. The vast majority of our shipments never have any problem and the situation with Customs has recently improved quite significantly. Thank you.

• 5 / 5

  

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  I contacted Wanda Collection's regarding shipping to the UK with the current logistical issues with Brexit and shipping. They went above and beyond for my customer and made sure each step went smoothly. Great service, great communication, great product.

  Review of 21/10/2021, following an experience of 01/10/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Cannot fault Wanda Collectiion easy website to use. They keep us up to date with delivery, packaging was excellent and the carrier company very helpful. All round great experience.

  Review of 21/07/2021, following an experience of 26/03/2021 by A A. *

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• 4 / 5

  

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  Easy ordering

  Review of 27/06/2021, following an experience of 04/05/2021 by A A. *

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• 5 / 5

  

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  Fast shipping and fantastic communication

  Review of 21/05/2021, following an experience of 29/04/2021 by A A. *

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• 3 / 5

  

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  Great product and good customer service but schenke Uk delivery was terrible. They delivered 2 items in same consignment on different days with no warning at all. The second heavy delivery of stone sink was notified “delivery today “ in an email so I has the day off work to wait in my house. But no show on 2 days like this. On third day the driver turned up at 8:00 unananouced and it was lucky I was in. The driver dropped the heavy pallet on a busy street 100m away from my address and had no pallet hand card. I was left with the goods on the street whilst I looked for a solution to get it home. Eventually a shop keeper borrowed me a hand cart that I used to transport to my door If I was an older person or lack confidence the package would have stayed on the street As sick I was unable to inspect my goods before the driver departed

  Review of 20/05/2021, following an experience of 28/04/2021 by A A. *

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• 5 / 5

  

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  Brilliant website. Love it and thoroughly recommend.

  Review of 16/04/2021, following an experience of 09/02/2021 by A A. *

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• 4 / 5

  

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  Would have been five stars but product arrived with foot cracked and finish damaged. No real issue and happy to keep as opposed to have to try and return. Product looks great in our show room and good value for money. just a shame it arrived damaged.

  Review of 15/04/2021, following an experience of 09/03/2021 by A A. *

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• 5 / 5

  

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  Excellent communication, very courteous and efficient.

  Review of 27/12/2020, following an experience of 20/10/2020 by A A. *

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• 5 / 5

  

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  Amazing Service. Thanks Raphael.

  Review of 20/12/2020, following an experience of 02/12/2020 by A A. *

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• 5 / 5

  

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  Very efficient product supplier. Excellent haulage/delivery.

  Review of 19/12/2020, following an experience of 29/11/2020 by A A. *

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• 5 / 5

  

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  Wanda were very easy to order from and had a good variety of produce.

  Review of 13/12/2020, following an experience of 22/11/2020 by A A. *

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• 5 / 5

  

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  I got through to someone straight away, incredibly helpful, thank you!

  Review of 10/12/2020, following an experience of 20/11/2020 by A A. *

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• 3 / 5

  

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  I have not given this product a star number because it was damaged when it arrived , I phoned the company & the chap that answered was very helpful & has re-orderd the product for me . I believe the product was damaged in transit judging by the damage on the casing .

  Review of 04/12/2020, following an experience of 02/11/2020 by A A. *

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• 5 / 5

  

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  Product came on time, was contacted by final carrier who was very cheerful and helpful. Initial message on how to track it was in french which I dismissed as sent to wrong site but had I opened it would have found details in English and easy to follow. Meantime customer service at Wanda had answered my query. Was very impressed by the packaging, truly strong and protective crate. Was delighted with the lantern, just what I hoped for .

  Review of 04/12/2020, following an experience of 23/10/2020 by A A. *

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• 3 / 5

  

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  Really like the pagoda, but I had to wait 5 months for it! Corona virus? Maybe, but 5 months!

  Review of 04/12/2020, following an experience of 05/07/2020 by A A. *

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• 5 / 5

  

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  Well worth the wait and good communication from the sales team

  Review of 28/11/2020, following an experience of 28/09/2020 by A A. *

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• 5 / 5

  

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  Great service. Received my console table promptly and was packaged very well.

  Review of 11/11/2020, following an experience of 21/10/2020 by A A. *

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Reviews displayed in chronological order