Response from Wanda collection
Good morning and thank you for your message. We do confirm first shipment was damaged by the transport company before it crossed the border. We had to wait for a new product arrival before being able to organize another shipment. Delivery was just not up to our standards and we made a formal complaint to the transport company. We then made our best to find a solution were you would be able to use the product you ordered despite all the problems. My manager authorized me to exceed regular compensation given this special situation. We sincerely apologize for these problems and for the inconvenience. The vast majority of our shipments never have any problem and the situation with Customs has recently improved quite significantly. Thank you.
Reviews displayed in chronological order
Customer review
5 / 5