Customer reviews

• 1 / 5 1

  

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  Terrible experience..cancelled my order when it never arrived and have still not had a refund. Expected better from a brand as large as Bic

  Review of 20/03/2019, following an experience of 23/01/2019 by TANYA R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Blade was blunt had to use another blade on another razor

  Review of 16/03/2019, following an experience of 03/02/2019 by LISA T. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  OK first up, I don't shave my face, I have a beard that reaches halfway down my chest. But I do shave my head, which is much more difficult and requires a much better standard of razor. So I tested out the new BIC last night and I have to say, it was bloody excellent. No nicks, cuts or sore spots. A lovely smooth and patchless finish, close enough to be smooth and slick the following day. I have only one issue, hence the 4 stars not 5. I've tried several time to slow down the frequency of delivery. Evwrytime I try to get into my account it won't accept my password and when I try to reset it I'm not able to access the email. How do I slow down frequency of delivery please? I only shave my head once or twice a week, so I already have six months supply (including the original version) NB; the review is for the new model. Other than the website issues I'm more than happy with the razors, the gel is really good as well. Your head skin is much more sensitive than your face, but your gel is REALLY good. DO you sell the gel on its own? If only I could slow down the frequency....... My cupboard is filled with razor blades. 🙄🙄🙄

  Review of 14/03/2019, following an experience of 01/03/2019 by JASMINE M. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Nico, Thank you for this great review! We are so glad to hear you that you are enjoying your BIC razor and gel! Now we're going to get the delivery frequency and password issues worked out. One of our customer service agents will be contacting you very shortly to get this sorted. Take care, Team BIC Shave Club

• 2 / 5 1

  

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  on my first shave it was not clean and i had 2 small cuts

  Review of 11/03/2019, following an experience of 29/01/2019 by PETER G. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Bryan, I am sorry to read that you were disappointed by your shaving experience with BIC Shave Club. I can assure you that we do everything in our power to ensure you have an efficient and enjoyable shave. Definitely keep in mind that changing habits and trying a new razor is no small feat and it may take a few shaves with the new razor to get used to it. Of course BIC Shave Club is a subscription that you can cancel at any time, you are free to go as you please. Whatever you decide, I want to thank you for trying BIC Shave Club! Take care, Team BIC Shave Club

• 5 / 5 1

  

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  I am extremely happy with bicshave, the blades in the razor tend to last me all week and I get the same shaving experience from the first shave to the last. I like the new handle, it is a lot lighter than the first one and seems to handle better in the hand. As for the new blades, well what can I say, they do the job and with the sort of beard I have, then I can guarantee that after my shave in the morning I look good all day. I use to shave electric but found that within months the blades were useless and I would need to replace the blades in my shaver every three months. With my bic razor I get a weeks shave from one blade, in fact with the new blades provided I think I will get more than a weeks shave. I would recommend this club to every man out there who has to wet shave, I only wish that BIC had been around when I was in the R.N. it would have made life so much easier, join the club, pay by direct debit and have your blades delivered by post anywhere in the world every month. No cut faces, and no burn marks on the neck, shaving in the 60s was to say the least trial and error, hope the blade was sharp, and the ship stayed on an even keel. But today with these Bic blades, no problem, you could shave in a force 8 and still come away with a face like a snooker ball, clear of hair and no blood. So I would highly recommend this product and say to those that are thinking about joining, go ahead, join us, because we have the best of both worlds, clean clear faces, and the thoughts that every month, our new blades will fall onto our mats ready to use. Keep up the good work B.I.C. your doing a fantastic job. Mike Palmer

  Review of 10/03/2019, following an experience of 27/02/2019 by FREYA G. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Unreliable delivery

  Review of 09/03/2019, following an experience of 27/02/2019 by ADAM S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Really poor. Cant log on to cancel. Wont accept my email yet they are using it to mail me.

  Review of 09/03/2019, following an experience of 25/01/2019 by LEE K. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  changing handles & then blades is crazy and then supplying handle in different colour to original, who ided this would be a good for the customer

  Review of 09/03/2019, following an experience of 27/01/2019 by JODIE M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Customer service is rubbish, totally ignore a simple answer, when asked through social media in a private message

  Review of 09/03/2019, following an experience of 27/01/2019 by FRED W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I asked to cancel and be refunded not to take 2 payments out in January,wasn’t happy that’s why I cancelled up to date I had been happy but I got crushed by a double decker bus and am off work so didn’t nerd 2 payments leaving my account

  Review of 09/03/2019, following an experience of 27/01/2019 by GREG P. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  The constant redesigning and my now redundant collection of handles is annoying, wasteful and (if it changes again) the reason I will cancel my subscription.

  Review of 09/03/2019, following an experience of 26/01/2019 by SEAN H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent, better than Gillette in my opinion and with the new design its even more flexible for a really smooth shave 5☆'s.

  Review of 08/03/2019, following an experience of 20/02/2019 by MEGAN T. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Not very helpful. I’ve tried to unsubscribe and I am still recieving items and being charged. I’d like this to stop as soon as possible.

  Review of 06/03/2019, following an experience of 20/02/2019 by DAVID C. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Leon, I've alerted the customer service that you are having issues unsubscribing. They will be in contact with you very shortly to get this sorted. You can also contact them at your convenience by e-mail at customer.service@bicshaveclub.com or by phone at 02076 608 580. Take care, Team BIC Shave Club

• 1 / 5 1

  

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  Because you would not make a refund to m although your web site was so complicated that l ordered two razors instead of one

  Review of 05/03/2019, following an experience of 23/01/2019 by TIM B. *

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• 2 / 5 1

  

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  Abit naff

  Review of 02/03/2019, following an experience of 20/02/2019 by CRAIG K. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Ok nothing special, quite hard to find out the cost for the different options

  Review of 02/03/2019, following an experience of 18/01/2019 by ELEANOR H. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Doug, Thanks for your review, we're definitely taking your review into consideration. We'll take another look at where the prices for different subscriptions are stated and see how we could optimise that. Thanks! Team BIC Shave Club

  Answer by Eleanor H

  

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  Thank you. If you cannot find it within 15 secs then it is too hardtop find and may appear that you are hiding something. It’s just a perception

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• 1 / 5 1

  

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  Product quality is a disaster: blades falls off Website isn’t flawless, club makes it hard to unsubscribe wgich leaves me with a bitter aftertaste

  Review of 02/03/2019, following an experience of 20/01/2019 by VICTORIA G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I have tried all the similar products such as Gruum, Harry's shave club etc, and was a little sceptical thinking of the original Bic disposal razor. However, I am totally amazed - it is the best and I mean the best closest, smoothest shave I have ever, ever experienced. I immediately got my two grown up sons to join the Bic club. This really is a case of forget the rest, whatever Bic have done, they have developed the BEST.

  Review of 01/03/2019, following an experience of 17/02/2019 by LEO B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  You take money from my account without informing us

  Review of 28/02/2019, following an experience of 17/01/2019 by SALLY G. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Andy, A member of our customer service team will contact you very shortly. You can also contact them at any time by e-mail or phone : customerservice@bicshaveclub.com 02076 608 580 Have a good day, Team BIC Shave CLub

• 5 / 5 1

  

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  Great shave and longevity More than favourable in comparison to Gillette who I previously used

  Review of 27/02/2019, following an experience of 20/01/2019 by DONNA P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  A quality product ! A very smooth shave , just glides across my face. I have always been a Gilette user until I seen the offer on Facebook and I would give it a try , not going back ! Quality

  Review of 27/02/2019, following an experience of 05/02/2019 by CHARLOTTE W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  THESE ARE THE PERFECT BIC BLADE FOR ME. Not expensive as Gillette. Who have become greedy. Now bic has matched them. By cheaper and sharp close shave.

  Review of 27/02/2019, following an experience of 30/01/2019 by JONATHAN M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fantastic product and excellent service! I was really surprised at the quality of the blades and the handle. I used to suffer from really bad irritation after shaving but that has gone after using bic. I don’t even notice the monthly fees they are that small and new products just drop through the letterbox.

  Review of 24/02/2019, following an experience of 13/01/2019 by LEWIS B. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Best of a bad lot

  Review of 23/02/2019, following an experience of 13/02/2019 by MASON P. *

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• 1 / 5 1

  

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  I ordered the first pack in December and I still do not have it.... So the replacement blades are useless and a waste of money

  Review of 23/02/2019, following an experience of 13/01/2019 by DANIEL R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Wow great buy wish I found them long time ago great shave no cuts or rash , Thank you Stephen Seabrook x

  Review of 23/02/2019, following an experience of 13/01/2019 by DYLAN S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Terrible, they keep taking my money but I never get anything back apart from loads of e mails claiming it’s all been dispatched! Iv mailed them so many times I can’t be bothered anymore, they keep saying they are sending out FOC blades for the ones that have not been delivered! I keep telling them they are not FOC I have paid for them just never received them, if you’d like my advice don’t bother with this company it will let you down time and time again, there are others on line that are honest genuine and care about their customers

  Review of 19/02/2019, following an experience of 09/01/2019 by LEAH O. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Used to get 5 blades but it's been cut down to 4 blades sadly

  Review of 16/02/2019, following an experience of 05/01/2019 by RYAN G. *

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• 4 / 5 1

  

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  Rubbish.

  Review of 07/02/2019, following an experience of 27/01/2019 by MARY O. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Very poor! Nothing arrived at all to start with! Only when I got in touch did the items arrive in bits and drabs and I am still missing 3 cans of shaving foam which I ordered!! Wouldn’t recommend this to anybody wanting to try a new razor!!

  Review of 07/02/2019, following an experience of 13/12/2018 by ELLIOTT S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Rubbish service

  Review of 05/02/2019, following an experience of 27/12/2018 by RACHEL K. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Not very sharp, I got hurt few times

  Review of 05/02/2019, following an experience of 27/12/2018 by WENDY C. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Does what it says on the Tin............

  Review of 30/01/2019, following an experience of 05/12/2018 by OSCAR P. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I am pleased with blades but disappointed not to have received my new handle with with my blades as was told about in my email

  Review of 23/01/2019, following an experience of 13/12/2018 by YVONNE G. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I don't know where to start with this company, I have been waiting for my starter kit since 15th November (it's now Christmas eve) I have received a replacement set of blades for which I have no handle! Customer service claims the starter kit was sent and promised to send another one so at the moment there must be two starter kits stuck in the postal system. The promise is that all orders will be received between 6 - 10 business days, I don't know of any delivery company who would take that long to deliver something so I have no reason to assume that my order(s) have been sent at all despite the money coming out of my account bang on time. Please don't fall for the hype, I have cancelled my subscription so we'll see if the two starter kits which they claim they have sent will turn up. Somehow I have my doubts. Please avoid!

  Review of 23/01/2019, following an experience of 10/12/2018 by JADE J. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  due to mix up over debit card change delivery delayed for 3 weeks. Inconvenient !

  Review of 22/01/2019, following an experience of 13/12/2018 by CAITLIN R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Awful

  Review of 22/01/2019, following an experience of 13/12/2018 by CLAIRE W. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Product itself is good. Good shave. Not as good as the best Gillette product but pretty good. Lots of random communication saying the razors have been dispatched from France and then received in the UK. Then got another email saying that there is a new handle that I need to get. But I haven't received it. Communication is a bit out of control. Also the handle package doesn't fit through the letterbox which caused me to get a delivery. And in that first delivery you only get 1 razor. They say it should last 5 or 6 shaves and despite the redelivery delay it was more than 3 weeks before I received the first actual batch. Definitely some teething issues but hopefully the sort it out.

  Review of 22/01/2019, following an experience of 13/12/2018 by MARTIN B. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Rahim, Thank you so much for taking the time to write out this review, we really appreciate it! I first want to assure you that you do not need to purchase the new handle, it will come with your next set of blade refills - it's on us :) I'm glad to read you are pleased with the product, but I am sorry that the communication and deliveries have not gone smoothly for you. I see that your first refill was sent in mid December. With the holiday season, it's common for delays to be a bit longer. Deliveries should be much more timely from here on out. Thanks again for your feedback! Kendra at BIC Shave Club

• 1 / 5 1

  

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  Cut my face to shreds

  Review of 19/01/2019, following an experience of 09/12/2018 by ALAN M. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Colin, We really want to better understand what happened to you because, as you can see, the large majority of our reviews are positive. A member of our Customer Service team will be contacting you very shortly to better understand what happened and help in any way we can. Sincerely, Team BIC Shave Club

  Answer by bicshaveclub.com

  

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  Hi Colin, A member of our customer service team reached out to you awhile ago. You can always e-mail them back at customerservice@bicshaveclub.com or give them a call at 02076 608 580. They are available from Monday - Friday, 9am - 6pm. Take care, Kendra at BIC Shave Club

  Answer by Alan M

  

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  It was like shaving with a blunt razor I've been shaving over 40 years have never had a bad such a bad experience

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• 2 / 5 1

  

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  worst shave in about 20 years. i still have a full pack of blades and the latest handle and blades have been given away. subscription cancelled.

  Review of 18/01/2019, following an experience of 05/01/2019 by DAMIEN K. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Twice now I have not received my order in less than a 6 month period

  Review of 16/01/2019, following an experience of 06/12/2018 by SOFIA C. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Roy, We are very sorry for this hassle, how frustrating! A member of our Customer Experience team will be in contact with you very shortly to get this sorted. My sincere apologies again for the hassle, we will be in touch shortly. Sincerely,   Team BIC SHAVE CLUB

• 5 / 5 1

  

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  Very good shave so far no complaints p.morris

  Review of 14/01/2019, following an experience of 15/12/2018 by LEANNE M. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  I will say not as close shave as Gillette, sorry

  Review of 14/01/2019, following an experience of 05/12/2018 by ABBIE S. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Mark, Trying a new shaving brand is no small thing, so thank you for trying BIC Shave Club! I do want to point out that your BIC Shave Club razor is certainly different than other brands you have used and takes some time to get used to and use optimally. Firstly, you may have noticed that the piece that attaches the handle to the blade head is slightly inclined. If you're used to a shaver designed with the blades more closely aligned with the handle, it will take some time for you to adjust and find the right incline of your wrist and stroke gesture when you shave. Next, our blades : our independently mounted spring-loaded mobile blades were specially designed to adapt to the rough edges of your skin, so you don't need to put a lot of pressure on your skin to succeed in a close, effective shave. Again I want to thank you for your honest review. It will help new members understand how to best use our razor! All the best, Team BIC Shave Club

• 1 / 5 1

  

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  Rubbish

  Review of 14/01/2019, following an experience of 05/12/2018 by ADRIAN P. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Nigel, I am sorry to read that you have clearly had a less than satisfactory experience with BIC SHAVE CLUB. We would really like to hear more from you about it.  A member of our Customer Experience team will be in touch with you shortly so that we can better understand your dissatisfaction and set things back on the right path. All the best, Team BIC SHAVE CLUB

• 2 / 5 1

  

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  Website doesn't work using ipad. Ordering the trial pack is not an issue and works but if you want to go into your account to alter frequency etc it just give a protocol error message. Not good. Pity as product is good but the advertising clearly says how easy it is to alter frequency of delivery or cancellation.

  Review of 14/01/2019, following an experience of 05/12/2018 by CAMERON S. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Fred, Thank you very much for this comment - it can help us improve our service! We are very sorry to read that you had a difficult time navigating the site and your customer account. As our ad stated, cancellation and change of frequency can be done right from your customer account and taken into account immediately. We would really like to get more feedback from you! A representative from our Customer Experience team will be in touch with you very shortly. You can also contact them at 02076 608 580 or customerservice@bicshaveclub.com. We look forward to speaking with you! All the best, Team BIC Shave Club

  Answer by Cameron S

  

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  Ok. Website is better now but not perfect. At least I can get on to change frequency etc.

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• 2 / 5 1

  

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  BIC products are first class, but changing shipping frequency is a nightmare -- essentially impossible without cancelling and starting all over again.

  Review of 08/01/2019, following an experience of 27/11/2018 by ANTHONY H. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Edward Dean, I am glad to hear you are pleased with your shaver! Our customer account area has been designed so that you can easily make changes to your subscription at any time. All changes, including to your shipping frequency, can be easily done from the welcome page of your customer account or the section "My subscriptions". I can assure you there is no need to unsubscribe and resubscribe. We are always interested to hear from our subscribers on what could be improved, and we would really like to hear more from you on this. A customer service representative will be in touch with you very shortly. Thank you for your feedback! Team BIC Shave Club

• 1 / 5 1

  

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  completely disregarded email instructing them to cancel automatic orders + will onot refund

  Review of 08/01/2019, following an experience of 27/11/2018 by JASMINE R. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Melvyn, Thank you very much for this message for signaling this issue - it will help us improve the quality of our service. Our customer service team has been alerted and will be in contact with you shortly. Sincerely, Team BIC Shave Club

  Answer by Jasmine R

  

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  all I want is for you to refund the £5.60 which has been taken against my wishes from my paypal a/c you received my letter cancelling the order 2 weeks before 27 November I never received your response, it went to my trash + I never saw it. you admit you received the cancellation email Melvyn King

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• 1 / 5 1

  

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  I have received the refill but still waiting for the original product so they are useless

  Review of 04/01/2019, following an experience of 06/11/2018 by ADAM P. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  far too long a time gap between notice of "on its way" to actual delivery yesterday. Creates the image of a "fake" e-mail. I would guess it was up to 10 days before it arrived. Christmas mail possibly but still a long gap.

  Review of 31/12/2018, following an experience of 20/11/2018 by MIKE S. *

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  Answer by bicshaveclub.com

  

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  Hi Richard, We do everything in our power to get you your order as soon as possibly preparing and dispatching your order in under 24 hours (weekends excluded). Then, your order is in the hands of our partner Royal Mail. The delivery delay may be a bit longer than what you are used to - we have chosen our shipping system to give you the product at the best possible price with free shipping and in a reasonable delivery delay. Sincerely, Team BIC Shave Club

  Answer by Mike S

  

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  Fine...delay may well have been caused by mail delivery of Post Office...raise grade awarded from 2 to 4 Star. Please no more correspondence.

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• 1 / 5 1

  

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  This is the most atrocious service it has been my misfortune to experience. The order was never delivered waited for over 30 days for a refund. I would advise anyone considering this firm to find someone else.

  Review of 31/12/2018, following an experience of 05/11/2018 by JOSEPH W. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi XX, We are incredibly disappointed to read your message. We will do everything possible to rectify this situation and ensure it doesn't happen again. I have signaled the appropriate teams with this information and a member of our customer service team will be in contact with you very shortly. Our apologies again for the inconvenience, we will be in contact with you very soon. Sincerely, BIC Shave Club

• 1 / 5 1

  

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  why is there only 2 blades in my latest pack

  Review of 31/12/2018, following an experience of 20/11/2018 by GARY W. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi Julian, I am very sorry your full order was not delivered. A member of our customer service team will be in touch with you very shortly to sort out this situation. I have also contacted our logistics team to signal this error and make sure it doesn't happen again. Our sincere apologies again for this error. Thank you very much for your patience. Sincerely, Team BIC Shave Club

• 2 / 5 1

  

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  I started with the special offer. I then found items were being delivered and charged that I had NOT ordered. It has proved VERY difficult to cancel the subscription and I am STILL being charged for undelivered ityems!

  Review of 24/12/2018, following an experience of 13/11/2018 by JAMIE K. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

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  Hi David, It seems the subscription system wasn't clear when you signed up. BIC Shave Club is a subscription service for regular delivery of blade cartridge refills at competitive prices. Here is how it works: - When you sign up, you first choose the subscription you would like, 5-blade or 3-blade. You then choose the delivery frequency for your blade refill packs - every month or every other month. Before checking out, we give you a recap of your subscription, billing and shipment dates. - We immediately send you your Starter Set with a razor and shave gel. 2 weeks later we send your first refill pack of 4 blade cartridges. From that point on, your blade refill packs are billed and shipped regularly on the date specified at checkout, according to the delivery frequency you chose. - You can change the shipping frequency of your blade refill packs, pause your subscription or cancel it at any moment directly from your customer account at bichshaveclub.com. - Shipping for your subscription is always free - Of course, you can view your invoices and shipment history and make changes to your subscription directly in your customer account in the section "My Subscriptions". If you have any further questions, feel free to reach out to our Customer Service team at 02076 608 580 or customerservice@bicshaveclub.com. All the best, Team BIC Shave Club

  Answer by Jamie K

  

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  I HOPE that have now managed to cancel my subscription and do not get charged again for unordered items. This is NOT very good business practice!

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• 5 / 5 1

  

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  So far so good, good razor , to to many cuts. Satisfied.

  Review of 23/12/2018, following an experience of 13/11/2018 by LIZZIE A. *

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• 5 / 5 1

  

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  Absolutely fantastic product. Beats gilette hands down

  Review of 18/12/2018, following an experience of 27/11/2018 by VANESSA H. *

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• 5 / 5 1

  

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  Much better than Harry’s

  Review of 18/12/2018, following an experience of 27/11/2018 by OSCAR R. *

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• 3 / 5 1

  

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  First razor in along time cut my skin on my chin ..

  Review of 18/12/2018, following an experience of 07/11/2018 by BRANDON M. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  Still no access to my account after months. Second time money taken but no blades received. Many calls about net access but u seem unable to solve!

  Review of 17/12/2018, following an experience of 20/10/2018 by TONY L. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  The razor is good, but I only received one blade, not 5 as promised

  Review of 16/12/2018, following an experience of 03/11/2018 by SOFIA W. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  Poor quality blades that caused nicks on my face even when using for first time.

  Review of 16/12/2018, following an experience of 05/11/2018 by EVELYN T. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Without even trying the trail blade, and without notifying me, BIC sent a new set of blades. I tried to stop the order but went through a whole world of pain with their Customer Service. I decided it wasn't worth the effort as I couldn't even log into my account and BIC couldn't resolve. I decided to close my account, even this was hassle. Stay clear of this company. Tbh Cornerstone are much better.

  Review of 15/12/2018, following an experience of 05/12/2018 by JOE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  It cut well good for me

  Review of 15/12/2018, following an experience of 05/12/2018 by ELLIOT H. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  no longer a member.

  Review of 15/12/2018, following an experience of 04/11/2018 by RUBY K. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  My starter pack took five weeks to arrive. took numerous emails and 2 phone calls to get it sorted.

  Review of 15/12/2018, following an experience of 05/11/2018 by BARRY C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  asked to cancel an order and they didn't

  Review of 15/12/2018, following an experience of 05/11/2018 by CARRIE M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Far to long for delivery from France 🇫🇷

  Review of 15/12/2018, following an experience of 05/11/2018 by COURTNEY W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Avoid at all costs. Been charged twice and still not received anything from the beginning of October.

  Review of 10/12/2018, following an experience of 31/10/2018 by MARIA M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Poor, I need to cancel my subscription and it’s almost impossible. Please cancel my subscription and let me know when it’s done.

  Review of 10/12/2018, following an experience of 27/10/2018 by MUHAMMAD J. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  The idea of getting razors delivered to your door is a good one but when they fail to turn up which has happened twice it makes you think why not just go to the shop & buy them.my biggest complaint is you can them & they will arrange a new delivery which takes 10 working days,I guess someone pushes a button & it starts the order again.surely someone could grap a pack stick a stamp on it & have delivered next day

  Review of 09/12/2018, following an experience of 29/10/2018 by GEORGE H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Terrible because you do not make things clear. I order one starter set you sent 2. I asked for a refund this was only granted if I returned one set. The cost of postage was higher than what I would get as refund. So not to me worthwile. You should cover the cost of postage

  Review of 08/12/2018, following an experience of 28/10/2018 by NAOMI P. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Didn’t receive the blades

  Review of 08/12/2018, following an experience of 27/10/2018 by HARRY M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  It’s a great service , always got fresh , new sharp blades to shave with . The blades actually last longer than I thought they would so that’s a plus in my books . They give a good close shave ( no cuts ) nice shaped blade handle . So yeah I’m happy 👍👍👍

  Review of 08/12/2018, following an experience of 27/10/2018 by JOE B. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Absolute useless I hope my subscription has been cancelled

  Review of 01/12/2018, following an experience of 20/10/2018 by JORDAN W. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hi Gareth, I first want to let you know that I have checked and your subscription is still active. To cancel it, you can log into your customer account on our website and go to the tab "My Subscription". I've asked our Customer Service team to reach out to contact you and confirm the cancellation, and better understand what went wrong for you. Feel free to contact them first at customerservice@bicshaveclub.com. Best regards, Team BIC SHAVE CLUB

• 1 / 5 1

  

  Edit Flag

  Incomplete order, never amended, never refunded, I would avoid this company

  Review of 27/11/2018, following an experience of 12/10/2018 by JORDAN J. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hi Richard, We are very sorry that your full order was not delivered to you. A member of our Customer Experience team will be in contact with you very shortly to sort out the situation and get you the rest of your order. Thank you for your understanding. Sincerely, Team BIC SHAVE CLUB

  Answer by Jordan J

  

  Flag

  Not good enough, I have been told this for weeks, still no resolution

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• 1 / 5 1

  

  Edit Flag

  I have tried these and I’m still using them but I’ve got to say I can get a better shave with Bic throwaways

  Review of 27/11/2018, following an experience of 16/10/2018 by ASHLEY C. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hello there, At the end of the day, shaving is such a personal activity.We are of course please to hear you are satisfied by the disposables as well. You are free to do as you please with your BIC SHAVE CLUB membership, we are glad you gave us a try and some feedback! All the best, Team BIC SHAVE CLUB

• 1 / 5 1

  

  Edit Flag

  Rubbish

  Review of 27/11/2018, following an experience of 13/10/2018 by EVA B. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hi Paul, I am sorry to read that you have clearly had a less than satisfactory experience with BIC SHAVE CLUB. We would really like to hear more from you about it. A member of our Customer Experience team will be in touch with you shortly so that we can better understand your dissatisfaction and set things back on the right path. Sincerely, Team BIC SHAVE CLUB

• 1 / 5 1

  

  Edit Flag

  Not even a year of being with bic club 2nd time order not turned up

  Review of 26/11/2018, following an experience of 13/10/2018 by JOEL E. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hi Paul, That is frustrating! Rest assured, this should not happen again. A member of our Customer Experience team will be in contact with you very shortly. You can also get in touch with them at 02076 608 580 if you would like. Our apologies again for the hassle, thank you for your patience. Sincerely, Team BIC SHAVE CLUB

• 1 / 5 1

  

  Edit Flag

  Low quality bought razors in Lidle for have the price just as good with no subscription to tie you in

  Review of 26/11/2018, following an experience of 13/10/2018 by CHARLIE S. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hi Paul, BIC has been producing razors for over 40 years. The blades of your shaver are made with patented technology in our company-owned factories in Europe. We put them through numerous quality tests and rigorous controls in order to guarantee you a truly high-quality and safe shave. Shaving is definitely a personal activity, and everyone has different tastes. We thank you for trying out BIC SHAVE CLUB! Sincerely, Team BIC SHAVE CLUB

• 2 / 5 1

  

  Edit Flag

  Catch 22 for a cheap rate product

  Review of 26/11/2018, following an experience of 13/10/2018 by KARLIE W. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hi XX, BIC has been producing razors for over 40 years and we are still investing in innovation and improvement to the shavers. The blades are made with patented technology at our company-owned factories in Europe. We put them through numerous tests and rigorous controls in order to guarantee you a truly high-quality and safe shave. The metal shaver handle is also assembled with meticulous care in our European factories. Thank you for your, we are always eager to hear more about your experience as a user of our shaver and a customer. Sincerely, Team BIC SHAVE CLUB

• 1 / 5 1

  

  Edit Flag

  iT IS NOW THE 19/09/2018 THE ORDER WAS PLACED THE 06/09/2018 AND IT HAS NOT ARRIVED. I HAVE ALREADY PUT IN A CLAIM TO PayPal FOR MY MONEY BACK. tHIS IS THE WORST SERVICE IT HAS BEEN MY MISFORTUNE TO HAVE ANYTHING TO DO WITH. I CAN ASSURE YOU THAT I WILL BE WARNING EVERYONE ABOUT THIS RUBBISH FIRM.

  Review of 18/11/2018, following an experience of 06/10/2018 by KARLIE W. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Good morning James, I have contacted the necessary team members upon reading your message and they will be in contact with you very shortly to sort out this situation. We are terribly sorry for the hassle and assure you we will move fast to get this solved! You can also contact our Customer Experience team at any time by e-mail or phone : customerservice@bicshaveclub.com and 02076 608 580. Kind regards, Team BIC SHAVE CLUB

• 1 / 5 1

  

  Edit Flag

  Worst shave ive ever had.

  Review of 16/11/2018, following an experience of 05/11/2018 by DOMINIC T. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  good but still a danger to cut oneself.

  Review of 16/11/2018, following an experience of 27/09/2018 by ABBIE B. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hi John, We are glad to read that you are pleased but sorry to hear that you have some reserves about the shaver cutting. Of course, all razors include blades and thus must be handled with a certain amount of care. Your BIC SHAVE CLUB razor is most certainly different than razors that you have previously used. Here is some info to keep in mind to best adapt to your new BIC SHAVE CLUB razor. You may have noticed that the attach points on the handle to which you clip the blades is somewhat at angle. If you are used to blades that are more aligned to the handle, it will take some time to adapt to the new system and find the hold on and motion of the handle that suits you. Concerning the blades, they have been designed to adapt to the various bumps and uneven spots on our skin. You will see after a few uses that you'll better understand the pressure necessary to apply with this blade technology. Thank you again for this review, and happy shaving to you! Sincerely, Team BIC SHAVE CLUB

• 2 / 5 1

  

  Edit Flag

  The usability on the Mac is bad

  Review of 15/11/2018, following an experience of 04/10/2018 by REECE S. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hi Anwar, Thank you so much for your feedback! We will definitely take this comment into account and see what we can do to improve the site for Mac. New evolutions are coming shortly and we are confident you will already see improvements from them. All the best, Team BIC SHAVE CLUB

• 2 / 5 1

  

  Edit Flag

  Website good. Customer service average, company ethics disgusting since when a product is pause, you still send and charge. I have now closed my account

  Review of 15/11/2018, following an experience of 05/10/2018 by RAY M. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hi Jeff, Thanks so much for your complete comment. I want to clarify that we do not charge when the subscription is on pause. If there has been an anomalie and you were incorrectly charged, we'll take care of that right away! You can contact our customer service team (you may already have done so it seems) at customerservice@bicshaveclub.com or give them a ring at 02076 608 580. All the best, Team BIC SHAVE CLUB

  Answer by Ray M

  

  Flag

  I had contacted Customer Service when I was emailed to let me know that my blades were on the way. The person I conversed with told me that the delivery could not be stopped and I had to follow through with the cycle. At this point I closed the account in disgust.

  Answer by Ray M

  

  Flag

  I had contacted Customer Service when I was emailed to let me know that my blades were on the way. The person I conversed with told me that the delivery could not be stopped and I had to follow through with the cycle. At this point I closed the account in disgust.

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• 1 / 5 1

  

  Edit Flag

  Terrible

  Review of 13/11/2018, following an experience of 20/09/2018 by TIFFANY A. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hi Mark, We are eager to hear more details from you on why your experience was terrible. Could you please get in touch with customerservice@bicshaveclub.com and let them know what went awry? We will then be able to fix the situation for you and hopefully help other customers in the future. Many thanks, Team BIC SHAVE CLUB

• 2 / 5 1

  

  Edit Flag

  Only 1 blade with the initial order!

  Review of 09/11/2018, following an experience of 26/10/2018 by CHARLIE M. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  What can I say do gel like the blade holder handle very good design awake unfortunately The blades seem to cut me up and my face comes out like a pizza topping the dry hoping that you was the one for me but unfortunately it's not because of the gel and blade holder that's why I gave it 2 stars

  Review of 07/11/2018, following an experience of 24/09/2018 by ISAAC H. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Dear Jose, If I understand your comment correctly, you were pleased with the gel and razor holder but the razor itself did not suit you. At BIC SHAVE CLUB, you are free to give us any and all feedback, and to stop your subscription if you wish. What's most important is to test our new razor, which is most certainly different than ones you have previously used. You may have noticed that the attach points on the handle to which you clip the blades is somewhat at angle. If you are used to blades that are more aligned to the handle, it will take some time to adapt to the new system and find the hold on and motion of the handle that suits you. Concerning the blades, they have been designed to adapt to the various bumps and uneven spots on our skin. You will see after a few uses that you'll better understand the pressure necessary to apply with this blade technology. Thank you again for this review Jose, it will help other members understand how our new razor functions. Take care, Team BIC SHAVE CLUB

• 1 / 5 1

  

  Edit Flag

  Blades pull and irritate skin. It’s like using a blunt razor

  Review of 04/11/2018, following an experience of 22/09/2018 by BRUCE M. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hi Ricky, First of all thank you for trying the product and leaving us an honest review. We are disappointed to hear that your shave was uncomfortable with our new razor. I'll just explain a few aspects of our system razor to keep in mind and help you get a better shave if you wish to continue BIC SHAVE CLUB. You may have noticed that the attach points on the handle to which you clip the blades is somewhat at angle. If you are used to blades that are more aligned to the handle, it will take some time to adapt to the new system and find the hold on and motion of the handle that suits you. Concerning the blades, they have been designed to adapt to the various bumps and uneven spots on our skin. You will see after a few uses that you'll better understand the pressure necessary to apply with this blade technology. You are free to change or stop your subscription at any time, you call the shots. In any case, thank you for trying the product! Sincerely, Team BIC SHAVE CLUB

• 5 / 5 1

  

  Edit Flag

  Better than Gillette

  Review of 02/11/2018, following an experience of 20/10/2018 by ISAAC H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Nice products value for money I stagger my blades as sometimes I use electric razors. But better than anything else I have used especially Gillette who after 30 years did not respond to complaint so I came to BIC.

  Review of 02/11/2018, following an experience of 20/09/2018 by RACHEL F. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  load of rubbish

  Review of 01/11/2018, following an experience of 22/10/2018 by HARVEY M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Just moved house a few months ago and still waiting to receive my latest order.

  Review of 31/10/2018, following an experience of 20/09/2018 by CAROLE M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Poor after market service

  Review of 24/10/2018, following an experience of 13/09/2018 by TONY H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  The blades are great but I don't think they look after the loyal customers when the new customers get better deals than the ones who been with them got to pay more

  Review of 24/10/2018, following an experience of 12/09/2018 by PAULINE H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  the website is very unfriendly I have tried to cancel but this is very difficult no on line support

  Review of 17/10/2018, following an experience of 05/09/2018 by ALEX S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Lucky to get one shave out of these blades so have gone back to my mach 3 garantee a clean shave with this

  Review of 17/10/2018, following an experience of 05/09/2018 by CHARLOTTE G. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Not easy to respond to

  Review of 17/10/2018, following an experience of 05/09/2018 by OSCAR H. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hi Derek, Feel free to contact us at any time to share your feedback on your experience as a BIC SHAVE CLUB member. Many thanks, Team BIC SHAVE CLUB

• 4 / 5 1

  

  Edit Flag

  Hassle free

  Review of 10/10/2018, following an experience of 27/09/2018 by ALICE L. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Not as good as was expecting the razor cuts my skin to easy and is not as good as some others out there tried but wont be continuing

  Review of 10/10/2018, following an experience of 27/09/2018 by LEO G. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  Hi Trevor, We are disappointed to read that the shave did not meet your expectations but we do thank you for trying our product and giving us your feedback. Sincerely, Team BIC SHAVE CLUB

• 2 / 5 1

  

  Edit Flag

  Thay are just ok

  Review of 10/10/2018, following an experience of 27/09/2018 by EVA G. *

  *Pseudonymized data at the request of the author

  Answer by bicshaveclub.com

  

  Flag

  We are sorry to hear that you are not strongly satisfied with our product. We know shaving is quite the personal activity, and we thank you for stepping out of your routine and trying a new product. Our products are evolving and we have new arrivals coming, so stay tuned!

  Answer by Eva G

  

  Flag

  And I have not received my last order what I paid for and sent a message in and heard nothing back

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• 2 / 5 1

  

  Edit Flag

  poor delivery time will be cancelling

  Review of 24/09/2018, following an experience of 13/09/2018 by KARLIE B. *

  *Pseudonymized data at the request of the author

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