bmw.europe-moto.com

Customer reviews for bmw.europe-moto.com

4 / 5 1

Calculated from 1 reviews obtained over the last 12 months

2150 reviews since 04/11/2020

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Information bmw.europe-moto.com

  • Company

    SASU EUROPEMOTO

  • Description

    Find the whole BMW Motorrad world in our official shop. Motorbike Equipment, Lifestyle, Luggage, Motorcycle Accessories, Original BMW Parts.

  • Address

    24 Rue Raoul Dufy 34000 Montpellier

  • Website

    https://bmw.europe-moto.com/

  • Category

    Auto and motorcycle

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Customer reviews

  • 5 / 5 1
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    Very good products. Highly recommend

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  • 4 / 5 1
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    Overall the service quality is good and only one issue is the glove size may got some problem and doesn't comply with the size chart, in particular the glove I bought the same size before and this time is very tight and much smaller, even size label was re-labelled as 9-9.5 but actual is 8-8.5.

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  • 1 / 5 1
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    When I ordered the item I was informed 3-5 days. This changed to 10 days. The item did not arrive on the 10 day. When I asked by email why, I was told they were awaiting stock. I then emailed to cancel the order. The following day they replied to say it was too late to cancel as the part was with the shipping company and would be with me within 2 days. Parcel arrived after 5 days and returned. The phone never gets answered and they don’t respect the customer’s wishes.

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  • 5 / 5 1
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    Good and quick service, at a reasonable price. A good choice of accessories for BMW motorcycles.

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  • 1 / 5 1
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    I believe the item was overpriced but as I like to be associated with quality brands and have the absolute correct parts for the machine they have been added to, I paid the premium. To add to the disappointment, the product was delivered much later than was originally promised and the communication to affect was very poor. When I did receive an update it was in French and I appreciate that as an English non-French speaking individual, which is ignorance on my part, I had no clue about the details I had been sent. That said, I am satisfied with the product that has been supplied

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  • 4 / 5 1
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    Very well packed, but a long time in coming, but in fairness that’s probably done o covid 19 delays 👍🇸🇪

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  • 4 / 5 1
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    Everything went OK as expected and the piece of equipment was exactly what I have expected. Very well packed and easy to mount. The time between order and delivery is the only reason I do not rate 5 stars. But eventually it has nothing to do with bmw.europe-moto.com

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  • 5 / 5 1
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    Everything was great!

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  • 5 / 5 1
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    Very good recepcion, good and fast work, very nicely attended

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  • 5 / 5 1
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    Pleasure.fast delivery

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  • 4 / 5 1
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    good

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  • 5 / 5 1
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    Trusty and reliable

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  • 5 / 5 1
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    👍great!

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  • 3 / 5 1
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    2 weeks return policy is way too short Processing and Delivery of the order is very slow. Aftee 2 weeks i could not return a helmet that was too small 👎🏻

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  • 2 / 5 1
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    Really poor support... No or severely delayed responses on all channels. They would not reply on emails (had to contact in every possible channel), delete any questions in comments on social, and the only thing you hear over the phone is a "we're always there to help" auto response which is a kind of a joke as they never reply no mater what day or time of the day you're calling. Really disappointed.

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  • 4 / 5 1
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    I feel high satisfaction.

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  • 5 / 5 1
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    Everything is excellent.

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  • 4 / 5 1
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    deliveries may take, no they mostly take more than a week...

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  • 5 / 5 1
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    Great and correct service!

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  • 4 / 5 1
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    Exactly what I wanted as per description and delivered promptly

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  • 4 / 5 1
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    I ordered the products and was quickly told there was a delay which I was happy to accept. I was given an estimate of the delay so near that time I regularly checked the website to see if the product was now available. Once it was available I contacted the company to confirm they were fulfilling the order. Coincidentally they said they were fulfilling the order just at the time I prompted a reminder. Products arrived quickly and have proved to be good

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  • 5 / 5 1
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    Great service!

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  • 3 / 5 1
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    Had to persue for dispatch details, confirmed my order, but no advice re shipping

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  • 5 / 5 1
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    Fast east transaction, no fuss.

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  • 3 / 5 1
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    Product top class Good price,But Very slow service.

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  • 4 / 5 1
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    excelent but stil to expencive :)

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  • 3 / 5 1
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    Good service but didn't know about the extra tax import costs and the pannier was dented on arrival

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  • 5 / 5 1
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    delivery at a good level, the goods are very high quality, thank you.

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  • 5 / 5 1
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    great communication and fast delivery

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  • 4 / 5 1
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    Everything is great, the prices and suoply are good. I have no reason to complain. Maybe some regular points, discount, personal offer would be a super cool for “old” customers. Thanks.

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  • 5 / 5 1
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    Great service..Great products

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  • 4 / 5 1
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    Good service and delivered as announced.

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  • 5 / 5 1
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    Great pricing, service and very fast shipping

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  • 5 / 5 1
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    Good website!

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  • 5 / 5 1
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    Clear site, fast shipment, products as expected are excellent.

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  • 5 / 5 1
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    THERE WAS A WEEK DELAY OF THE DEPACH OF MY ORDER BUT I SUUPOSE THATS OK FOR THIS COVID PERIOD. EXCEPT OF THAT THE SERVICE WAS FINE, THE PRODUCTS PACKED GOOD. THANX A LOT.

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  • 5 / 5 1
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    Excellent seller, fast shipping, excellent product packaging and very good price.

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  • 5 / 5 1
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    Wonderful customer service and great sprouts experience shopping with you guys! Thank you. I really appreciated the team coming back to my emails to answer my questions before I made my order.

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  • 5 / 5 1
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    Great company to deal with I have no hesitation in recommending them to all my motorbike friends.Excelent service

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  • 5 / 5 1
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    Excellent service per usual. What I cannot find in the USA I can fine via Europe Moto.

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  • 5 / 5 1
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    Smooth transaction Parts arrived very quickly in perfect condition and as described

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  • 5 / 5 1
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    Fast delivery, PayPal accepted

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  • 5 / 5 1
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    Good selection. Have things available that are hard to find locally. Pretty fast delivery

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  • 5 / 5 1
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    Good service. But with shipping time i can order a item with a bmw dealer in ireland and have it a lot faster.

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  • 1 / 5 1
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    I really think it was terrible experience. Bmw ask me to change my order more than three times, just because that thing is no more available (which it don’t even show on the website.) And the online shopping website is not good enough, that I can only change my ordering with writing email to customer service. After that, Bmw didn’t ship my stuff on time, and without gave my any information, until I asked, then they told me there was something unavailable AGAIN! But the most unbelievable thing was, I couldn’t saw any apologize from their Emails(we contacted with each other for more than 10 emails, and they didn’t gave me one time sorry in all emails), even they mad me had a such suck experience. I’m really sad that I could only give 1 star (if I can choose I’ll give no star), I just can’t believe that BMW, such a big and famous company can let their customer so disappointed.

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  • 3 / 5 1
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    The survice does not correspond to the expectations of BMW customers.

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  • 1 / 5 1
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    My order was suppose to be here 28/08/21 It’s still not here! It’s taken 7 unanswered emails and speaking to my bank to do a reverse charge to get them to do anything. I got a tracking number two days ago, estimated delivery 31/09/21 that’s over a month from my original order they said would be here and on top of that I’ve had to pay £107 import tax! I’ll never use these cowboys again! Shocking customer service! Extremely angry.

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  • 5 / 5 1
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    Bom serviço e entrega dentro do prazo previsto.

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  • 5 / 5 1
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    Great site, easy to find the product I was looking for and was delivered to my brother as a birthday gift in good time and in perfect condition, what more could I ask for ? Well done guys !!

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  • 1 / 5 1
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    Awful in every way. Order took a month to be delivered. Wrong parts sent, "easy to install" parts came with warnings that they must be fitted by professionals. Shambolic. Avoid at all costs.

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  • 5 / 5 1
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    excellent service. delivery was fast and everything was smooth. will definitely order from the website again.

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  • 3 / 5 1
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    Some merchandise was out of size

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  • 5 / 5 1
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    Everything I've ordered has arrived in good time. Very happy with Europe moto!

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  • 3 / 5 1
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    I found the offer very attractive, the presentation of product range good and pricing very competitive. However, if there was any notice about delivery charges to the UK, it was very small font. I purchased 3 items, all delivered as expected but one item was the wrong size. DHL informed me I had to pay import charges and VAT on top of the product pricing, making it more expensive than buying from a UK BMW dealer direct. also the item I then returned (was refunded by you promptly) I could not or am finding it very difficult to process, the reclaiming of the VAT already paid. In summary, nice website, good delivery etc BUT failure to advise UK customers of full costs and challenges of returns, when you target and advertise to UK customers direct, is appalling - I view it as almost a scam/confidence trick, but have to accept I was taken in with the marketing and did not look in detail and the Terms & Conditions (as you no doubt plan)

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  • 3 / 5 1
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    High Quality material, but the delivery times are awful. Think 6-8 weeks and pray. If you aren’t in a hurry, then these guys are good. If you want your stuff quickly, go elsewhere.

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  • 3 / 5 1
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    Too long lead-times. Shipping takes quite a while. This is not typical for a premium brand like BMW. Customers of BMW are used to get the top quality service.

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  • 5 / 5 1
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    So easy to engage with, constant updates about delivery, no issues

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  • 5 / 5 1
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    Easy website, clear costings and quick delivery.

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  • 1 / 5 1
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    Very bad

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  • 5 / 5 1
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    Trust seller Originial products Fast shipping

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  • 3 / 5 1
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    Long delivery time

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  • 5 / 5 1
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    The service I received was very good & the product was excellent & price was discounted. At the time of order I was given a delivery date, it didn’t arrive so had to email for an update, the product had to be ordered in which caused the delay.

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  • 1 / 5 1
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    I waited like forever for my order + when I wanted to cancel it, they told me that it’s not possible, so I waited more. Very disappointing.

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  • 4 / 5 1
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    I was very satisfied with my buying experience with BMW and the products fully satisfied my expectations.

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  • 2 / 5 1
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    My order was significantly delayed as it turned out the item wasn't in stock [not as advertised]. After two weeks I chased the order which, according to the website, had apparently been ready for despatch for a week or so, I couldn't get through on the landline, eventually got a reply to one of my several emails which apologised for the delay and then nothing happened for several more weeks. Then received automated notification it was on its way and it turned up a couple of days later. Item was fine and as ordered.

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  • 2 / 5 1
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    Your delivery process should be looked into

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  • 1 / 5 1
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    I ordered a jacket but they canceled My order then charged My card the full amount but paid less back, so not satisfied

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  • 4 / 5 1
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    It is easy to navigate on site, and the ordering process was very good. The products from BMW have the right quality and was according to my expectations.

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  • 3 / 5 1
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    I've twice ordered an item that only later I was informed it was out of stock. I had t cancel the order and switch to another choice. The website is lagging the stock position which is a basic element of a web based service.

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  • 1 / 5 1
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    Awful service…paid for item then was told I had to pay €80 extra for postage even though I paid what the website told me it would cost. Questioned this and was told oh yes we got that wrong it will be £36 extra. Decided to pay this because I needed the item for a trip that was planned. Had to wait weeks for delivery. Well never buy from them again

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  • 5 / 5 1
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    Very happy with my purchases, good value and speedy service, will definitely use this website again.

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  • 4 / 5 1
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    Nothing to say

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  • 3 / 5 1
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    The product was good but delivery took ages. There were no updates on when it would be shipped or why there was a delay. I had to chase up customer service for updates which were slow in responding. All in all it took well over 3 weeks for an in-stock item to arrive.

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  • 2 / 5 1
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    Delay in shipment, delay in reply to message, never received a right answer. 2 stars only because arrived the item I payied for, otherwise was 1 star

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  • 5 / 5 1
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    Nice product lines, almost everything you can imagine from BMW is available. Price is nice, but beware of "great" discounts, discounts are most likely granted on high "bruto"-prices, check also the price at your local dealer, still in many cases, BMW-Europe is cheaper. Way of informing of the status of your order/shipment is fine

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  • 5 / 5 1
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    Brilliant site, excellent customer service, delivered on time.

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  • 4 / 5 1
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    very good, can be better

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  • 5 / 5 1
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    Xxxxxx

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  • 5 / 5 1
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    very good and cheap. unfortunately since it's not uk based i had to pay the tax for the import in uk. was cheaper anyway my purchaseeven with the tax added

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  • 2 / 5 1
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    Communication was not good, I didn’t receive reply for most of my emails. It took more than a month to ship the items. One of the items is faulty, send the email to see what to do and didn’t get a reply…

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  • 5 / 5 1
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    excellent on all fronts

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  • 2 / 5 1
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    Your delivery needs to be looked at. When I enquirer with customer service I was promised delivery at a particular date which was never adhered to even after repeated reminder.

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  • 3 / 5 1
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    I think it is a fair service but the stock information could be improved as well the delivery times wich in my opinion take to long

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  • 5 / 5 1
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    Excellent international service, express delivery. Very comfortable wear.

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  • 5 / 5 1
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    Items received were exactly what I ordered

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  • 1 / 5 1
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    some of my parts are missing from my order and MARC ABOUL will not respond mike

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  • 2 / 5 1
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    You have to wait for few months…

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  • 2 / 5 1
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    I'm disappointed on the unreliable shipping and information from your French forwarder. I have now twice paid e tra for UPS delivery but have still had to travel to post office to pick it up.

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  • 3 / 5 1
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    Slow shipping, no invoice, no part number. Don't know which item did i get.

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    Answer by bmw.europe-moto.com
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    Hi, we are sorry about the shipping delay, we are working on a new system that allows us to ship orders faster. As for the part number, it was always available in the product's page, your order page and the invoice, which was available on your account too. We are working everyday on making your experience, as a customer, better. If you encountered any issue, you can contact us at any time by chat, email and phone to get all the information you need. :)

  • 5 / 5 1
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    Genuine BMW Equipment great build quality delivered quickly and at a great price

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  • 4 / 5 1
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    Good staff

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  • 4 / 5 1
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    Great service, just not inexpensive.

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  • 5 / 5 1
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    Good prices.

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  • 5 / 5 1
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    great

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  • 4 / 5 1
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    I was compeled to take contact with them as my ordre did not come ///

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  • 5 / 5 1
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    Hi, great service. Order received and fits perfectly with my bike. Would recommend at 100%.

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  • 3 / 5 1
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    Box is ok but a bit small and is not cheap.

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  • 5 / 5 1
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    Quality products

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  • 5 / 5 1
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    Perfect, goods top

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  • 5 / 5 1
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    Very well priced and genuine BMW parts Good delivery if a little long but kept me informed throughout

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