Customer reviews for bmw.europe-moto.com

Customer reviews

• 5 / 5 1

  

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  Continue good work. Best regards

  Review of 15/10/2021, following an experience of 10/09/2021 by HOLLY E. *

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• 2 / 5 1

  

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  I rate this transaction as bad because given that the item ordered costs +$700USD they shipped it crammed into a small box that barely fits the items, without any fragile stickers or indication to handle with care also no padding inside due to small box barely fitting item. I have pictures of the broken pin Upon receiving it's part of the edge of carbon trim was already poking out of the box due to transit and WORSE STILL a major Pin the is supposed to hold the carbon trim in place with the bike body is BROKEN OFF when received. They told me the accept shipping returns but it costs more than $250 for return shipping to supplier for something that was not my fault

  Review of 15/10/2021, following an experience of 07/09/2021 by CARMEN T. *

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• 5 / 5 1

  

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  Timely delivery. Product was well packed and arrived in perfect conditions.

  Review of 15/10/2021, following an experience of 10/09/2021 by MIKE Y. *

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• 3 / 5 1

  

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  The low price attracted me, but the time from order to posting with DHL let the process down. Expect at least two weeks from order to postage

  Review of 15/10/2021, following an experience of 02/09/2021 by DOMINIC A. *

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• 5 / 5 1

  

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  All good. Will have no worries buying from them again

  Review of 15/10/2021, following an experience of 05/09/2021 by SUZANNE P. *

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• 5 / 5 1

  

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  All was great.

  Review of 15/10/2021, following an experience of 04/09/2021 by MASON P. *

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• 5 / 5 1

  

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  Very good.

  Review of 15/10/2021, following an experience of 17/08/2021 by YVONNE G. *

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• 5 / 5 1

  

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  My product arrived on time and in good packaging. I was very well informed during the shipping process... I will continue shopping in the coming periods... Thank you

  Review of 15/10/2021, following an experience of 24/08/2021 by SAMANTHA B. *

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• 5 / 5 1

  

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  Easy to find genuine BMW motorcycle accessories.

  Review of 15/10/2021, following an experience of 03/09/2021 by CHELSEA S. *

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• 5 / 5 1

  

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  Great selection, good shipping rates and easily tracked.

  Review of 15/10/2021, following an experience of 08/09/2021 by SOFIA J. *

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• 4 / 5 1

  

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  Took a bit longer to get the part than promised/expected - but nice price and all good now.

  Review of 15/10/2021, following an experience of 02/09/2021 by EDEN C. *

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• 3 / 5 1

  

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  The product is as advertised, however customer service is below average. They did not follow their own delivery schedule and they will not give you updates unless you keep sending messages to follow up on what's happening with your order.

  Review of 15/10/2021, following an experience of 25/08/2021 by ALFIE D. *

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• 5 / 5 1

  

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  fast & reliable

  Review of 15/10/2021, following an experience of 24/08/2021 by LEE E. *

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• 5 / 5 1

  

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  I receive the cover for my R 1200 GS, but the cover is not big enough, and I hope that BMW Motorad Europe will change for bigger one.

  Review of 15/10/2021, following an experience of 06/09/2021 by VANESSA S. *

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• 5 / 5 1

  

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  Really happy with service and item purchased, easy installation and does what it is intended to do. Will definitely use europe-moto again. Thank you

  Review of 15/10/2021, following an experience of 23/08/2021 by CANDICE R. *

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• 5 / 5 1

  

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  Panniers came well packed in individual boxes. The coding of the barrels.to my own key was fiddly....at one point I couldn't get the key out of the pannier and had to unscrew the pannier plate inside the box ( two or three screws) I would have liked better and bigger printed instructions....AND I ADVISE THAT YOU TEST THE LOCKS OUT WITH THE PANNIERS OPEN.....I don't know how I would have dismantled it if the key stuck when it was closed.... They are really nice.panniers, suit the bike and are easily fitted and removed in seconds to give your bike that naked , fresh look when your not carrying luggage. The expansion mechanism seems.ribust and works well , and I didn't notice any handling problems two up at high speed with them both expanded ( other than the girlfriend saying it's. Along way to lift her leg......wait untill the givi (2 helmets)large top box is fitted 😂...shame Motorad don't make a large equivalent matching one

  Review of 15/10/2021, following an experience of 24/08/2021 by NICOLE S. *

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• 4 / 5 1

  

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  Need to improve the website UI & UX. Shipping kinda slow and the shipping information is not updated in the website. Communication with the team is great though .

  Review of 15/10/2021, following an experience of 27/08/2021 by HARRISON S. *

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• 5 / 5 1

  

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  Fast Sevice, excellent prices!

  Review of 15/10/2021, following an experience of 07/09/2021 by NICK R. *

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• 5 / 5 1

  

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  Good communication and quick delivery.

  Review of 15/10/2021, following an experience of 02/09/2021 by PAUL R. *

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• 5 / 5 1

  

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  The items I received were exactly as advertised the website easy to use. My only complaint is that the items were slow to be dispatched and then the delivery to Ireland was very slow. But the price was very good for genuine BMW parts

  Review of 15/10/2021, following an experience of 20/07/2021 by HANNAH C. *

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• 5 / 5 1

  

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  It's always a pleasure to source parts from you guys especially when you need them quick

  Review of 15/10/2021, following an experience of 22/08/2021 by PATRICK Y. *

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• 5 / 5 1

  

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  I have no problem with this order. Everything was great with Good communication and delivery on scheduled time. Items arrived in good condition

  Review of 15/10/2021, following an experience of 15/08/2021 by ZACHARY C. *

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• 1 / 5 1

  

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  Very disappointed with BMW europe-moto.com. The jacket I bought was very well made and I expect a good price for the quality. However it was sold as an " All weather jacket "and fitted with inserts. With these removed the jacket was very warm and not really suitable for hot days as there are no air vents. So I have returned the jacket. ( I might add that europe-moto at first refused delivery of the returned jacket ) My problem and still is trying to get a refund and costs. This has been a very poor experience and I am still 100 euros out of pocket. I have been trading emails with customer service but still they keep saying it will be looked at next week !! I think its now six weeks if not longer. Having bought a brand new BMW GS 1250 this year plus other clothing, all this does is leave a poor taste in the mouth and I'm just a disappointed customer. If your a UK customer and buying something I would be very careful to make sure what you are buying is correct for you, returning any goods is not advisable in my experience. As BMW europe-moto did not have any system for me to use. Go to your local BMW bike shop and buy it there, be happy and keep it shinny side up. regards Keith

  Review of 15/10/2021, following an experience of 03/08/2021 by KARLIE J. *

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• 5 / 5 1

  

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  Everything was as described and delivered on time.

  Review of 15/10/2021, following an experience of 21/07/2021 by CAROLINE S. *

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• 5 / 5 1

  

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  Fast delivery

  Review of 15/10/2021, following an experience of 05/08/2021 by MICHAEL M. *

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• 1 / 5 1

  

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  No. I would absolutely not recommend them. The oil I bought took more than 3 weeks to arrive. I had to continuously email to follow up. They did not provide updates on the delays and I could not even reach them on the phone line. To top it all off they email me in french and I do not even speak french. It was the worst service I have ever had.

  Review of 15/10/2021, following an experience of 03/08/2021 by SUMMER M. *

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• 4 / 5 1

  

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  The only issue i had was the shipment preparation took to long

  Review of 15/10/2021, following an experience of 06/08/2021 by KEITH P. *

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• 5 / 5 1

  

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  Quick delivery and the price is lower than other shops

  Review of 15/10/2021, following an experience of 03/08/2021 by LAUREN M. *

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• 1 / 5 1

  

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  Very late delivery. No installation manual

  Review of 15/10/2021, following an experience of 27/07/2021 by MILLIE H. *

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• 5 / 5 1

  

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  I love this store! Best prices best service what more could you ask for?

  Review of 15/10/2021, following an experience of 10/08/2021 by EDWARD M. *

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• 2 / 5 1

  

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  There was a very long wait between order and delivery,over 3 weeks for a small part resulting in the bike being ridden without an indicator.The part,which was an led blinker,was well packaged and in good condition on arrival.

  Review of 15/10/2021, following an experience of 18/08/2021 by LAYLA R. *

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• 4 / 5 1

  

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  I bought the system 7 and GS helmets from bmw euor. The service was good but the helmets size has changed since the last models. I ordered exactly the same size as my previous bmw helmets but both the new ones are smaller. I hear Schubert are not making them anymore probably why size has changed. I’m not very happy as it’s a premium helmet. Now it’s uncomfortable.

  Review of 15/10/2021, following an experience of 11/08/2021 by EDEN T. *

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• 4 / 5 1

  

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  It take much time to prepare the order but you will get exactly what you ordered safe and fast shipping,,I would definitely order again

  Review of 15/10/2021, following an experience of 24/07/2021 by JULIA J. *

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• 1 / 5 1

  

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  I had a horrible experience with this order, not only did they blatantly broke their own rules of purchase they lied about lead time and did not want to let me cancel order due to them not having item in stock as shown after receiving email stating item is backordered I immediately request for cancel as I did not want to wait which was still in line with the 3 day order cancellation allowance as advertised on their T&C. Instead I was told it would be only a week. Yet after 1 month wait item still not shipped I requested for refund and they still did not want to allow and instead after i demanded for Cancellation due to their gross misconduct and ask my credit card company to cancel purchase, they still manage dragged my time by saying they would revert me to accounts dept yet after 2 weeks still nothing and with that they just shipped item without letting me know. Through out this ordeal I had informed them that their actions are out of line with their T&C and demanded to speak to a superior but I was just told they would forward my case. But after twice demanding to sort out my case still none of their superiors cared to right the mistake that they themselves have made from the start. I had 2 smooth orders from them but the way they gone abouts this is So wrong.

  Review of 15/10/2021, following an experience of 17/07/2021 by DAISY S. *

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• 1 / 5 1

  

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  I recieved my product in a very bad shape, damaged, obviously pre used, the comunication with the company is very slow, respond time terrible. Definitely my first and last buy.

  Review of 15/10/2021, following an experience of 09/08/2021 by WILLIAM M. *

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• 4 / 5 1

  

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  Good quality product , just check if there are any additional import taxes .

  Review of 15/10/2021, following an experience of 28/07/2021 by ALICE W. *

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• 4 / 5 1

  

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  Good service, good products!

  Review of 15/10/2021, following an experience of 11/08/2021 by DONNA W. *

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• 4 / 5 1

  

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  Delivered in a reasonable amount of time but delivery information was vague.

  Review of 15/10/2021, following an experience of 07/08/2021 by ANNA O. *

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• 5 / 5 1

  

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  Top!

  Review of 15/10/2021, following an experience of 17/08/2021 by OLIVER K. *

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• 5 / 5 1

  

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  Great product, perfect fit and fast shipping!

  Review of 15/10/2021, following an experience of 05/08/2021 by THERESA M. *

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• 3 / 5 1

  

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  Quality is excellent, but far too expensive. Delivery is horribly slow.

  Review of 15/10/2021, following an experience of 13/08/2021 by WAYNE E. *

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• 1 / 5 1

  

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  I have been waiting for the last shipment for a very long time, a very long time, more than 1 month. Why?

  Review of 15/10/2021, following an experience of 03/08/2021 by TIM S. *

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• 3 / 5 1

  

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  Same as usual. Great products, great prices, terrible customer service.

  Review of 15/10/2021, following an experience of 06/08/2021 by DAISY J. *

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• 1 / 5 1

  

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  I give one start because I can't score it any lower!!! The shipment was late, the currier lost my package and they delivered a broken sink. I reported this issue on August 10th. Since then they are "working" with DPD to find my package and nothing has been found!! I provided all documentation and informaiton about the wrong delivery and they do NOTHING!!! The best part I made a complain on their FB and IG pages and they decided to block my user and delete my comments, please if you can RUN AWAY from them!!!

  Review of 15/10/2021, following an experience of 13/07/2021 by PETE W. *

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• 5 / 5 1

  

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  Great online seller

  Review of 15/10/2021, following an experience of 16/06/2021 by ALISON M. *

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• 4 / 5 1

  

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  I got, what ordered. Order process took only one week.

  Review of 15/10/2021, following an experience of 07/05/2021 by CHLOE L. *

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• 3 / 5 1

  

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  Poor customer support. Nobody responds on the mail. Facebook after 1-2 days. The phone is picked up after very long hanging or never. You cant cancel or change order. In general don't recommend.

  Review of 14/10/2021, following an experience of 05/09/2021 by LISA A. *

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• 5 / 5 1

  

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  Artikelen goed ontvangen alleen niet tevreden van de levering met DPD.

  Review of 14/10/2021, following an experience of 01/09/2021 by ABBIE B. *

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• 5 / 5 1

  

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  Tried them first on a 12 days trip to 3 Greek islands, Crete, Rhodos, Evia and came back so happy and comfortable. I crossed with them from the first time I put them on 5500 km without any issue except that they are very convenient. Thank you BMW Motorrad

  Review of 14/10/2021, following an experience of 09/09/2021 by MUHAMMAD C. *

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• 1 / 5 1

  

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  The site navigation and search function was good. Unfortunately the part I received is not what was pictured on the BMW Europe Moto website. I am trying to organise return with customer service but they are very slow in responding. Not happy.

  Review of 14/10/2021, following an experience of 05/09/2021 by AMBER B. *

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• 5 / 5 1

  

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  Very good service

  Review of 14/10/2021, following an experience of 05/08/2021 by BRADLEY R. *

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• 1 / 5 1

  

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  When I was searching for parts, the delivery time was 3-4 days. Made an order on August 30 2021. For indicators and break pads. Shipment was done on September 14 2021. Shipment I paid for was for DHL, and was later done with another courier. Reasons beyond my understanding. At this very moment the shipment is stuck somewhere in Paris because of insufficient documentation. This is just disappointing.

  Review of 14/10/2021, following an experience of 04/09/2021 by JOHN M. *

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• 5 / 5 1

  

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  Excellent service - thanks

  Review of 14/10/2021, following an experience of 27/06/2021 by EDWARD K. *

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• 2 / 5 1

  

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  Instead of the 3-5days delivery it was actually 21days. Not impressed.

  Review of 14/10/2021, following an experience of 01/09/2021 by FAYE A. *

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• 5 / 5 1

  

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  BMW parts

  Review of 14/10/2021, following an experience of 06/08/2021 by EVA R. *

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• 5 / 5 1

  

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  Great service. Quick delivery.

  Review of 10/10/2021, following an experience of 04/09/2021 by HELENA E. *

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• 3 / 5 1

  

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  Slow to fulfill orders. You’ll get auto generated emails which specify a delivery date, but I have ordered from them twice now and each time the items were not shipped until after that stated delivery date had passed. Three stars since they do have decent prices. You’ll just need to wait longer than they indicate for your items to arrive.

  Review of 10/10/2021, following an experience of 02/09/2021 by RUBY R. *

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• 3 / 5 1

  

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  The suitcase was scraped when I got it

  Review of 10/10/2021, following an experience of 01/09/2021 by JONATHAN H. *

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• 5 / 5 1

  

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  Everything in the order was packed well and in a box just the right size to fit everything as not to be expensive for shipping costs.

  Review of 10/10/2021, following an experience of 27/08/2021 by JIM K. *

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• 5 / 5 1

  

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  Satisfied

  Review of 10/10/2021, following an experience of 26/08/2021 by JUSTINE W. *

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• 5 / 5 1

  

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  Fast delivery, great prices. I am a returning costumer, happy every time.

  Review of 10/10/2021, following an experience of 29/08/2021 by DAISY O. *

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• 3 / 5 1

  

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  The postage started out at £7 but because I live in Scotland it changed to £14 . Then because it’s coming from Germany to me I was charged £54 import tax all that was never mentioned at the time off sale.

  Review of 10/10/2021, following an experience of 29/08/2021 by PHOEBE L. *

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• 1 / 5 1

  

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  delay to ship, communication difficulty and defective product

  Review of 10/10/2021, following an experience of 15/08/2021 by HOLLIE R. *

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• 5 / 5 1

  

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  Great service and delivered quickly

  Review of 09/10/2021, following an experience of 06/09/2021 by ROWENA C. *

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• 5 / 5 1

  

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  Very good shipment and package.

  Review of 09/10/2021, following an experience of 05/09/2021 by ELSIE T. *

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• 2 / 5 1

  

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  Despite item showing as in stock for 3-5 days delivery, it took nearly 2 weeks to arrive. Customer service team responsive but frankly dismissive and disinterested.

  Review of 09/10/2021, following an experience of 31/08/2021 by ISLA H. *

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• 5 / 5 1

  

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  Top quality and very fast. Thank you!

  Review of 09/10/2021, following an experience of 19/04/2021 by WILL S. *

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• 4 / 5 1

  

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  Better packaging, a little more reinforced

  Review of 09/10/2021, following an experience of 06/09/2021 by SOFIA E. *

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• 5 / 5 1

  

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  Ok.👍

  Review of 09/10/2021, following an experience of 30/08/2021 by JACK K. *

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• 1 / 5 1

  

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  I have an ongoing saga with this group of bull shitters. The promised 5 day delivery, or whatever it was ended up being being several weeks before they said they'd send it by priority courier. I told them not to bother but a week later they sent it anyway. When it eventually arrived (a seat in a black bin liner), I refused to accept it and the courier took it way to be send back to the sender. Weeks later and it still hadn't been returned as they had not bothered to contact the courier. So, they've lost a sale and had to pay postage in both directions. Fortunately, I paid by PayPal whom refunded me the full cost once I lodged a complaint. Stay clear from them and if possible report them.

  Review of 09/10/2021, following an experience of 03/08/2021 by THOMAS M. *

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• 5 / 5 1

  

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  Good site to purchase from. Easy navigation throughout. Excellent quality material & designs. Recommend to all Bmw riders

  Review of 09/10/2021, following an experience of 05/09/2021 by ISLA W. *

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• 5 / 5 1

  

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  Perfect experience.

  Review of 09/10/2021, following an experience of 07/09/2021 by FLORENCE A. *

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• 5 / 5 1

  

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  All good

  Review of 09/10/2021, following an experience of 29/08/2021 by HOLLY W. *

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• 3 / 5 1

  

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  Long delivery time and expensive product…but it’s bmw so what do you expect? !!

  Review of 09/10/2021, following an experience of 24/08/2021 by JOSHUA M. *

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• 5 / 5 1

  

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  Great communication assured me I had the correct item. Good ordering system and secure payment process. Delivery took a long time, but given the state of the world.. However, I'm 73 and impatient, at times. ✌

  Review of 09/10/2021, following an experience of 26/08/2021 by TARA S. *

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• 5 / 5 1

  

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  My wife is a happy lady, very comfortable for her.

  Review of 25/09/2021, following an experience of 05/08/2021 by DAVE A. *

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• 2 / 5 1

  

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  My order took over three months to arrive and the cost was extortionate.

  Review of 25/09/2021, following an experience of 01/07/2021 by SIENNA B. *

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• 2 / 5 1

  

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  Delivery was delayed for ~ month.

  Review of 20/09/2021, following an experience of 17/07/2021 by MATTHEW T. *

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• 5 / 5 1

  

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  Very good service

  Review of 20/09/2021, following an experience of 01/08/2021 by ANTHONY P. *

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• 5 / 5 1

  

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  Fantastic staff made more than welcome

  Review of 20/09/2021, following an experience of 30/07/2021 by CHRISTOPHER L. *

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• 3 / 5 1

  

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  In general the rating would be greater than a 3. Prices are great but too often items appear in stock and ready to ship until you actually order it. Then after a few days you get an email saying its out of stock and needs to be ordered from BMW. This is fine unless like me, the part you want is also out of stock at BMW. Orders should not be processed if the item is not in stock and the in stock availability in the online store should reflect the same. If the user sees the correct in stock date they can make an informed decide at the point of purchase instead of being told afterwards that the stock is not actually available.

  Review of 20/09/2021, following an experience of 21/07/2021 by GEORGIA C. *

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• 4 / 5 1

  

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  Good service. Parts as described and fitted with no issues.

  Review of 20/09/2021, following an experience of 27/07/2021 by BETH H. *

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• 3 / 5 1

  

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  Too long delivery time. No answer when calling the number on the website

  Review of 17/09/2021, following an experience of 01/08/2021 by CAROLE T. *

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• 4 / 5 1

  

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  Good service, speedy shipping but packaging of helmet could be better

  Review of 17/09/2021, following an experience of 29/07/2021 by GRAHAM M. *

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• 3 / 5 1

  

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  It took quite long time to get the product and not much detail explanation about why.

  Review of 17/09/2021, following an experience of 21/07/2021 by NICOLE J. *

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• 5 / 5 1

  

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  Servicio rápido y eficiente, buen precio en general

  Review of 17/09/2021, following an experience of 26/07/2021 by THOMAS S. *

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• 4 / 5 1

  

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  My experience with bmw.europe-moto.com was good, I just wish they were located in Germany. Shipping time was a little below average when compared with other companies. I'll shop there again.

  Review of 17/09/2021, following an experience of 27/07/2021 by HANNAH C. *

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• 5 / 5 1

  

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  all good

  Review of 17/09/2021, following an experience of 26/07/2021 by RYAN P. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Very good product diversity but slow delivery

  Review of 17/09/2021, following an experience of 05/07/2021 by SABRINA E. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  .To long to get the produc!! , very easy to call by the phone number to the shoo .but most of the time no body! Answer!!!, Products are good and correct. Thanks..

  Review of 17/09/2021, following an experience of 23/06/2021 by EMILY H. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  It was very disappointing to find stock levels on the website are not accurate. I contacted customer support after I received an out of stock notification. I required that the order would be fullfilled before a certain date or otherwise teh order should be canceled so I could order elsewhere. Delivery before that date was promissed but in the end items arrived after I returned from a trip on which I required the items. So website and service wise disappointing but the items were delivered correctly and for a competitive prise, albeit to late.

  Review of 17/09/2021, following an experience of 14/07/2021 by SCARLETT P. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Received item no problems delivery on time as stated 👍

  Review of 14/09/2021, following an experience of 23/07/2021 by WILLIAM C. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  There could be improvement in the communication but otherwise, I was very happy with everything!

  Review of 14/09/2021, following an experience of 09/05/2021 by KEITH E. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  the time spent preparing the shipment of the items was unacceptable

  Review of 14/09/2021, following an experience of 13/07/2021 by JACOB W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  outstanding service provided!

  Review of 14/09/2021, following an experience of 20/07/2021 by LAYLA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Thanks!

  Review of 12/09/2021, following an experience of 18/07/2021 by SAMANTHA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  This is an excellent source for BMW gear they have not allowed to be brought into the USA. I love to buy what I want when I want and while the product did not exactly match the description and DHL adds to small orders I LOVE having this as an option for my stable of BMW's.

  Review of 12/09/2021, following an experience of 20/05/2021 by LOUIS C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Very disappointing. Money was withdrawn instantly, but items was only send some two-three weeks later after several reminders and in the end my cancellation of the order. Last time I order items from bmw.europe-moto.com.

  Review of 12/09/2021, following an experience of 06/07/2021 by AVA R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  O pedal do cambio que comprei veio diferente do original. Minha Motocicleta é uma K1300S ano 2013

  Review of 10/09/2021, following an experience of 04/07/2021 by ALFIE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very efficient and welcoming. Very happy with the service

  Review of 10/09/2021, following an experience of 20/07/2021 by EVIE G. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order