Customer reviews
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Been waiting for my order for 2 MONTHS. Smallable customer team is unhelpful, inattentive and uncaring. At no point have they gotten in touch with me, it’s been always me chasing. In my second to last chase, they lied to me saying they had my items now and it’d be a matter of days for me to receive it. I call 2 weeks later and they say: actually, we didn’t have it and we still don’t, and we don’t know if/when we will. Cancelled the order in the end, hopefully my refund will arrive soon. NEVER AGAIN
Review of , following an experience of by SARAH J. *
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Smallable is a wonderful place. I wish import fees could be incorporated at check out but otherwise things I couldn’t find in Canada. J’adore Smallable et j’y trouve tout sorte de belle chose que je ne peut pas trouver ici au Canada. Mon seul vœux est d’incorporer tous les frais de livraison au guichet.
Review of , following an experience of by BECKY J. *
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Received so fast, and everything was perfect, thank you!
Review of , following an experience of by RILEY K. *
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Very good customer service!
Review of , following an experience of by COLIN T. *
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Great products , great service , easy to use . The prices are high .
Review of , following an experience of by BENJAMIN C. *
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Website was easy to use, shipping and delivery was crazy fast from Europe to USA! The only confusing thing was my daughters sock size in the Portuguese made socks. Ended up guessing correctly! Thanks Smallable.
Review of , following an experience of by WENDY A. *
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Excellent service and shipping rates
Review of , following an experience of by ZACH F. *
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Delivery was ok however Im extremely disappointed at company of this scale. Basically I purchased item and customer service team emailed me asking me to pay custom fees because a new custom between EU and UK. the Customer service representative told me to pay and once because of the company policy, they will definitely refund me the fee and ask me to not worry. I was going to return the items but since they told me smallable will cover the fee so I went ahead and paid about $150 custom fee and sent them the receipt for rebate/refund. Ever since then, the customer service team stopped replying to my email and disappeared. Is this real? for $150 or so they do this to customers? If you do not wish to cover the fee, do not promise me at the first place and ask UPS return the item. I am so disappointed at Smallable and this kind of behaviour is literally a scam.
Review of , following an experience of by JUSTINE R. *
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Package was cute.
Review of , following an experience of by ALEX M. *
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The shoe I ordered in what I thought would be my daughter’s size is a whole size off. When holding them up to her current sneakers which are a size smaller they are the same. I didn’t realize there would be no help with returning them and it would cost me $223 to ship them back when the sneakers cost $100. I’ve been trying to get in touch w them for 3 days. Their phone line has been “busy” every single time I call.
Review of , following an experience of by KYLE R. *
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Great service, quick delivery, very happy with product. I will be ordering from this site again!
Review of , following an experience of by SAMUEL T. *
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Beautiful!
Review of , following an experience of by HARLEY W. *
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Fast and easy to huy
Review of , following an experience of by KEITH P. *
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High quality clothing
Review of , following an experience of by JASON M. *
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Shipping was lightning speed fast! That was crazy how quickly it came.
Review of , following an experience of by ZOE H. *
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Very fast arrival to the US, great communication. I would purchase from this company again.
Review of , following an experience of by GAVIN E. *
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Great products and service
Review of , following an experience of by DENNIS F. *
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Best services and clothes
Review of , following an experience of by CHELSEA K. *
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excellent product, arrived quickly and wellpackaged
Review of , following an experience of by JOANNE H. *
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Great service. Very efficient and transparent. Product delivered on time and as advertised.
Review of , following an experience of by CAROLE P. *
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Extremely fast shipping. Always beautifully packaged! Pleasure to deal with. Awesome selection! Thank you!
Review of , following an experience of by LUCY A. *
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I had a great experience buying from Smallable. Although identity verification was a headache, in the end it is necessary and we love the products delivered.
Review of , following an experience of by TARA P. *
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Had an issue with a musical mobile and Smallable sent me a new one - no questions asked! Great customer service.
Review of , following an experience of by ELSIE S. *
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선물포장이 안되서왔어요 추가비용 지급했는데
Review of , following an experience of by BECKY W. *
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Absolutely stunning website, it’s super easy to navigate and all of the products are so well selected, they can be individual items or create a collection- a beautiful style palette of color and design.
Review of , following an experience of by CARRIE R. *
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All of the items available on Smallable.com are simply gorgeous! It is such an easy website to navigate. Also, I can't believe how fast I received my order! (and I live in the States!) The packaging included The Smallable Paper which I absolutely loved! The paper is in the style of a newspaper, and these are rarely seen anymore...it's so unique and professionally done with lots of photos, self care, and inspiration. Smallable is a fantastic place to shop. I highly recommend with 5 stars and cannot wait to shop here again.
Review of , following an experience of by CALLUM J. *
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great
Review of , following an experience of by OLIVIA J. *
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Bad customers service. I’ve waited for three weeks (or more) for a return and had to call them twice.
Review of , following an experience of by NOAH B. *
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Cancellation of my order .
Review of , following an experience of by TANYA M. *
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Customer service is not responding, I wanted to exchange the size for bigger size but still in didn’t get a reply!
Review of , following an experience of by MICHAEL D. *
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Great customer service! I've forgotten to put in a discount code at checkout so I've emailed their customer service straight away, the difference was refunded to my PayPal on the next day without a word!
Review of , following an experience of by JASON T. *
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Fast , simple and accurate !
Review of , following an experience of by NAOMI J. *
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I am a returning customer, since I am very happy with the shipping speed, the packaging quality, plus the amazing products I find in this store. Highly recommend.
Review of , following an experience of by ETHAN C. *
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Very quick delivery
Review of , following an experience of by OWEN G. *
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This site is a real discovery! Recommend!
Review of , following an experience of by NOAH M. *
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Excellent products, very fast delivery. Love the service
Review of , following an experience of by SEBASTIAN G. *
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Very efficient service.
Review of , following an experience of by DALE T. *
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Im an international customer and the free shipping is very nice, however…. The product I ordered is not to my liking and the cost is double for me to send it back… so now I have a product I don’t want. I wish they had a better return policy and showed more photos. If I had seen the product from a few more views I would have known it wasn’t right for my needs.
Review of , following an experience of by SUMMER T. *
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Excellent service!
Review of , following an experience of by SOPHIE G. *
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I had to pay shipping back myself. They should have mentioned this when ordering the item. I registered the return but never got the return voucher which seems that i need to include in the package.i will not order from here again. The products were good but service is bad
Review of , following an experience of by TINA F. *
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Pas satisfait de l'article que j'avais commandé et il n'y a que 2 boutons cassés et envoyé 2 e-mails il y a 3 jours et je n'ai toujours pas reçu de réponse, donc très mauvais service, malheureusement, je ne commanderai plus mvg
Review of , following an experience of by LILLY L. *
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My use of the site, ordering, communication during shipping, and delivery were all excellent. I'm withholding 1 star to see how they handle my lamp's quality assurance issue.
Review of , following an experience of by CARRIE E. *
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My package arrived within the timeframe advertised, and the packaging was great. Thank you
Review of , following an experience of by ROXANNE W. *
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Love smallable!!!
Review of , following an experience of by SIENNA M. *
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Fast delivery and good quality :)
Review of , following an experience of by COLIN M. *
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Great quality and super fast shipping to the US! Would purchase from smallable again!
Review of , following an experience of by EVIE W. *
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I received the wrong product. And still haven’t received a reply to my claim.
Review of , following an experience of by CANDICE H. *
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Received the wrong item and now it is sold out.
Review of , following an experience of by TONY B. *
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The delivery was fast but costly ($11). I noticed an error in my order and tried to change it or cancel right away but couldn’t. I ordered shoes that are too small and I need to return. The customer has to pay for returning the items even though there is an initial high delivery fee. Overall, Smallable is not customer friendly. I have ordered in the past and it always leaves me with that love hate feeling. Want to love it, love all the items but I hate the whole process. I won’t order again.
Review of , following an experience of by ELLIOTT C. *
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Very fast international delivery and good updates on parcel tracking.
Review of , following an experience of by ISLA M. *
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Order was canceled
Review of , following an experience of by ALEXANDER R. *
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good good
Review of , following an experience of by JIM M. *
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Fast delivery.
Review of , following an experience of by HARVEY H. *
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Very quick delivery, super products!!!
Review of , following an experience of by DANIEL K. *
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Ordering from a foreign website can be a bit unnerving, but they had by far the best price around, and in a color I couldn't find anywhere else, so I took a chance. Well, they got it from Paris, France to Michigan, U.S.A. in THREE DAYS. I was shocked. It was also packed well and even payment was a breeze through PayPal. Highly recommended.
Review of , following an experience of by ALICE R. *
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I wish we had prepaid return shippping as when there is a problem with an order it’s very expensive to return shipping costs. I imagine a company like yours has a discounted rate!
Review of , following an experience of by CRAIG T. *
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all my favourite brands are in there. Such a lovely online stockist. My order placed and delivered directly. Very helpful online helpdesk. Unfortunately, the item had to be returned and the cost which. in the client's responsibility -I am ok with this -- is too high. If there were a standard and lower delivery cost for returns to pay (through a settlement with the delivery service) I would definitely choose smallable, otherwise I will not opt for smallable again. Sorry :(
Review of , following an experience of by SHANNON D. *
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Toller Shop. Wunderbare Produkte. Schnelle Bearbeitung und Versand. Nette Mitarbeiter
Review of , following an experience of by MATILDA B. *
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Great service. Good value and very efficient
Review of , following an experience of by SARAH A. *
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The store has very nice items for home decoration. You can find interesting pieces, from nice brands. One my favorite online shops.
Review of , following an experience of by SUMMER C. *
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Snelle levering en de rolschaatsen prachtige
Review of , following an experience of by LEXI C. *
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Goede service, de skeelers en het skateboard van Impala zijn prachtig. Binnen 1 week in huis!
Review of , following an experience of by LAURA T. *
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super fast shipping, eco packaging and a cute extra tote bag :)
Review of , following an experience of by KYLE W. *
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❤ my dress and this site. Great brands for me and my kids. Big fan XL
Review of , following an experience of by SEBASTIAN A. *
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Fast delivery and great products!
Review of , following an experience of by SCARLETT C. *
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Two products of different colors were delivered differently from the order. I praise the fast delivery. Instead, the accuracy is poor. Since it is a long-distance country, it is cumbersome to exchange it, so I will just use it.
Review of , following an experience of by TIFFANY P. *
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I love shopping at Smallable, all the brands I love under one umbrella.
Review of , following an experience of by ISABEL W. *
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Always fast, items as described and fully sustainable packaging
Review of , following an experience of by WENDY W. *
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Smallable customer service is very poor. I love the website and I was very happy with my order but delivery to the UK is very expensive. It was difficult to find information on the website regarding delivery to the UK so I was surprised to find out that before I could receive my delivery from Smallable I had to pay a charge to DPD. This was not mentioned on the Smallable website. I did find a section on the website where I could get a refund for custom charges. I did this and sent in the required information. I got an email to say they required more information which I sent but I have had no response since even though I have sent several emails to follow up. Ignoring customer emails is bad customer service. I am very disappointed with the service I have received and I will not be shopping with Smallable again.
Review of , following an experience of by DANIELLE C. *
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Excellent!
Review of , following an experience of by DAN R. *
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I bought lots of beautiful stuff for my newborn baby from clothes to nursery items. Best online store!
Review of , following an experience of by TOM M. *
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Great!
Review of , following an experience of by LOGAN R. *
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Great
Review of , following an experience of by HARVEY S. *
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Fantastic service! Quick and efficient, great communication and very well packed for posting. Excellent 5*! Will always shop here thank you! :)
Review of , following an experience of by GREG C. *
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I'm from Dubai and just bought on impulse. I'm not familiar with the site and hoped my parcel will come. Apparently it came from France to Germany then to Dubai. All of that happened in 3 days! So happy with the service!
Review of , following an experience of by HARRISON D. *
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Lovely website and selection of products! Living abroad, it took a bit longer than what the website says but we can track the package so it wasn't really a problem. Thanks Smallable :)
Review of , following an experience of by OLIVER H. *
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The product they sent was moulded and scary, they wanted me to send pictures and I tried to 15 times but they kept saying they did not receive it. I am so disappointed and I feel really really cheated that I must pay for return postage on an expired product. I have called and called, sometimes they just hung up, other times they listened and said I should send photos which I did! At first I thought what a lovely site and there were many things to be enthused about but now I think they are not really interested in satisfying their costumers. I want to return the products but I feel I should not pay for postage since I am not at fault! They just say that is not their policy! I think maybe others received this product before me and they are making money on sending it on and not caring that it maybe is a heath issue with mould. Non caring company, I will be posting pictures on social media, then they can see the pictures there!
Review of , following an experience of by RAY M. *
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One of the coups arrived broken 😞
Review of , following an experience of by KYLE W. *
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Great selection of kids wear. But woild be great help with better return policy
Review of , following an experience of by MILLIE M. *
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It arrived so quickly and everything was perfect
Review of , following an experience of by CHARLES T. *
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I would happily buy from Smallable again, the website is very modern, easy to use and delivery times and communication are excellent. I love the packaging and the catalogue they include in the delivery also.
Review of , following an experience of by ELIZABETH T. *
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Best web store. Great selection, fast and reliable service
Review of , following an experience of by COLIN M. *
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Great service, fabulous product!
Review of , following an experience of by OSCAR H. *
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A great experience from start to finish: Easy to navigate website, beautifully curated products, very fast shipping, lovely packaging with Smallable newspaper/magazine, and high quality product..
Review of , following an experience of by PAULINE R. *
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Great service. super clothes..
Review of , following an experience of by THERESA P. *
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Great products, prompt shipping
Review of , following an experience of by HELEN C. *
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I wanted a jacket and needed to pay shipping. So I bought something small extra. Got confirmation that both items where in stock and would be delivered. But on the day my package arrived it only contained 1 item. I’m really annoyed by companies that sell you stuff and are unable to keep their inventory in order. So now I got a rather expensive shirt and a coupon that I will probably never use. I understand accidents happen but this can be handled better.
Review of , following an experience of by LUKE C. *
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Buying at Smallable is always a gamble: you have to pay both delivery AND return expenses, which makes it very expensive, especially if you do return the products.
Review of , following an experience of by DONNA P. *
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Took a week to get the order in the post. Shipped from France and arrived too late for the child’s birthday party. Annoying especially as the postage is separate. They did refund the postage.
Review of , following an experience of by CAROLE R. *
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Good quality and nice-looking product.
Review of , following an experience of by ZOE W. *
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I'm glad that the shipment was quick.
Review of , following an experience of by GAVIN W. *
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no review
Review of , following an experience of by KYLE P. *
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The shirts are received were good quality.
Review of , following an experience of by MOHAMMED S. *
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Wow, what wonderful customer service!!! I was really concerned when I saw some of these reviews but my entire experience was very professional, packaged up so well, products were excellent and even a return I had to make was easy and quick!! Thank you!!!
Review of , following an experience of by RYAN H. *
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Love Smallable! I’ve ordered many times from them now from Canada because they carry amazing brands & products that I love & are difficult to find elsewhere all in one store. The shipping company, DHL, is always fast & priced well. My duty fees are refunded as well! Staff are always responsive! Merci beaucoup!
Review of , following an experience of by LEXI A. *
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Many choices and very easydoing
Review of , following an experience of by IAN T. *
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Quick shipping and quality package. Safe and quick,,, do you need more?
Review of , following an experience of by EILEEN K. *
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good
Review of , following an experience of by SAMUEL J. *
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The package was delivered in a non-existent address. It was different from the one that I put in the website and on top, the on that is described by UPS simply does not exist. The ZIP code is missing 3 numbers!!! I cannot even check where the box actually is!!! I am a frequent buyer and is the 2nd time that I have problems with UPS (even paying 38 pounds for fast delivery) I live in Brazil and I will not be able to bring my daughters gifts back once again. Extreamely disappointed and hoping that you prioritize
Review of , following an experience of by MEGAN M. *
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Perfect
Review of , following an experience of by ALISON S. *
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